Voordelen: "The whole business class experience"
Nadelen: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Voordelen: "Again seats space could be better. Crews were very attentive."
Nadelen: "Other passengers reclining their seats could be a nuisance..."
Voordelen: "Crew very helpful. Seat was very good, food excellent."
Voordelen: "New aircraft"
Nadelen: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Nadelen: "More storage space in business"
Voordelen: "Just ok"
Nadelen: "The crew and the service"
Voordelen: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Nadelen: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Voordelen: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Nadelen: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Nadelen: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Voordelen: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Nadelen: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Nadelen: "20 min late but acceptable for a 15 hr flight"
Voordelen: "The staff was amazing"
Voordelen: "Good food. Friendly staff efficient airports."
Nadelen: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Voordelen: "Excellent crew and very well dressed and always smiling"
Nadelen: "The lights were switched off for a very long time. That can be avoided"
Voordelen: "Crew was attentive and made extra effort to meet special requests from passengers."
Voordelen: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Nadelen: "Food was good but was not full compared to emirates."
Voordelen: "All Crew members was friendly seats i found comfortable."
Voordelen: "crew were very friendly and helpful. flight was one of the best i’ve had"
Nadelen: "boarding at sydney was very confusing"
Voordelen: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Nadelen: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Voordelen: "Kindy flight attedances,,smooth boarding,,delicious food"
Nadelen: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Voordelen: "Crew was polite."
Nadelen: "For such a long journey, the plane could have been nicer."
Voordelen: "Seat was very comfortable, crew was very nice,"
Nadelen: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Nadelen: "Seat space could be wider for working"
Voordelen: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Nadelen: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Voordelen: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Nadelen: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Voordelen: "Got bumped to Business Class"
Voordelen: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Nadelen: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Voordelen: "Comfortable flight, punctual, helpful crew."
Nadelen: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Nadelen: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Voordelen: "The main course"
Nadelen: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Nadelen: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Voordelen: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Nadelen: "It was a 17 hour flight, but they made it bearable."
Voordelen: "Crew members were very friendly n helpful."
Voordelen: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Nadelen: "Too cold"
Voordelen: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Nadelen: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Voordelen: "Service was nice."
Nadelen: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Nadelen: "too long a flight 17 hours from SFO to Singapore"
Voordelen: "Service was great."
Nadelen: "Bit on the cold side."
Nadelen: "Food was very poor."
Voordelen: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Nadelen: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Voordelen: "Overall service, good leg space."
Nadelen: "We were seated in the same section with four babies."
Voordelen: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Nadelen: "Really nothing. I loved flying with them."
Voordelen: "Nothing specific"
Nadelen: "No real dramas"
Voordelen: "Overall just a really great experience."
Nadelen: "Nothing negative to report."
Voordelen: "Consistency of service, efficient"
Nadelen: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Voordelen: "Very nice crew."
Nadelen: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Voordelen: "The food was ok. It didn't set my heart on fire, but I did finish it."
Nadelen: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Nadelen: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Voordelen: "To be able to bring luggage up to 30 kilo's"
Nadelen: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
Flight food is not good quality. So improve qty and quality.
The staff uniform was clean and they were so friendly.
Voordelen: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Voordelen: "The cre was really nice and very attentive."
Nadelen: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Voordelen: "The crew was really sweet and making sure passengers were comfortable."
Voordelen: "The crew was friendly"
Nadelen: "Bathrooms could have some lotion for dry skin"
Voordelen: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Nadelen: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Voordelen: "One of the best airlines in the world. Nothing to add here!"
Voordelen: "One of the best airlines in the world. Nothing to add here!"
Voordelen: "One of the best airlines in the world. Nothing to add here!"
Voordelen: "One of the best airlines in the world. Nothing to add here!"
Voordelen: "Easy and efficient boarding process, great Tv episodes selection"
Nadelen: "Staff was slow to remove plates after eating"
Voordelen: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Nadelen: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Voordelen: "was the seat super comfort"
Nadelen: "if the have variety of food provided will be better"
Voordelen: "The crew was good. Good movie selection."
Nadelen: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Voordelen: "Nice crew, 1 hr free WiFi"
Nadelen: "Significant delay on jetway, temps uncomfortable,"
Voordelen: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Nadelen: "Nothing. Everything was fantastic."
Voordelen: "The crews are awesome"
Voordelen: "Flight was on time, touch down smooth"
Nadelen: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"
Voordelen: "Staff were fantastic."
Nadelen: "Better movies please."
Voordelen: "Modern plane and great crew."
Voordelen: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Nadelen: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Voordelen: "Good movie selection, very friendly crew"
Voordelen: "I loved the service. All of the attendants were really nice and helpful."
Nadelen: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Voordelen: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Voordelen: "Air hostesses are classic.The plane very spacious ."
Nadelen: "Wait time to connect from Doha too longNo hotel accommodation."
Nadelen: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Voordelen: "quick eficient"
Nadelen: "long flight"
Voordelen: "Service and food"
Nadelen: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Nadelen: "both flights had 2 hours delay... also lugages cames with next flight."
Voordelen: "Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine. lots of movies to choose from. Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk."
Voordelen: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Nadelen: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Voordelen: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Nadelen: "The food"
Nadelen: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Nadelen: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Nadelen: "We could not watch anything as my wife and my screen did not work."
Voordelen: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Nadelen: "The Oryx system lackedmin recent movies ....that's the only complaint"
Voordelen: "The flight was on time and boarding was fast"
Voordelen: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Voordelen: "Crew were wonderful, spacious legroom."
Nadelen: "Boarding was crazy."
Voordelen: "Flight was great, best over seas flight I've ever had!"
Nadelen: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Voordelen: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
It was more the fault of Amsterdam Airport Schiphol, and the entire experience was a circus.
Very friendly crew members. They ran out of veggie food half way through the distribution. Had to make do with bread only.
The space between chairs in economy class is so tight
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Voordelen: "the crew were so nice"
Nadelen: "not enough room between seats"
Nadelen: "crew at the gate."
Voordelen: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Voordelen: "comfortable seating, friendly helpful crew, good food"
Nadelen: "sometimes too cold sometimes too warm"
Voordelen: "Food was good ."
Nadelen: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Voordelen: "Geweldige luchtvaartmaatschappij, geweldige service!"
Voordelen: "Crew as usual very kind"
Nadelen: "They put me on stand by because flight was overbooked"
Nadelen: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Nadelen: "I could have used USB charging station."
Nadelen: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Voordelen: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Nadelen: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Voordelen: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Nadelen: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Voordelen: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nadelen: "Everything was great"
Voordelen: "The staff was nice"
Nadelen: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Voordelen: "Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly."
Nadelen: "Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system."
Nadelen: "45min of delay due to defrosting of the wings and crowded airspace at the destintion"
Voordelen: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Nadelen: "Two of the flight attrendants in our area were in a bad mood and it showed."
Nadelen: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Voordelen: "Nothing about it"
Nadelen: "They didn't even take us!"
Nadelen: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Nadelen: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Nadelen: "Cabin temperature was a little hot"
Voordelen: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Nadelen: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Nadelen: "The flight was delayed by 85 minutes from Newark to Zurich"
Voordelen: "staff was very nice"
Voordelen: "Friendly and high quality service"
Voordelen: "Swiss took care of your mistake, booked on subsequent flight."
Nadelen: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."
Voordelen: "not enough room, everything hastily delivered"
Nadelen: "- late in arrival - 2h late in departure - lost my luggage"
Voordelen: "On time, good service, nice crew"
Nadelen: "Tight space for legs when chair is in flat setting"
Voordelen: "Crew was good on the overseas flight. The purser especially, and his attitude rubbed off on the others."
Nadelen: "No wifi. Entertainment screen, etc was ancient by competitors' standards. Very difficult to operate, and I could not get it switched off once on. The screen light was in my face all night! I noticed another passenger with the same problem. Screen kept going blurry too. I booked Swissair because the price was good, now I regret that."
Voordelen: "Crew and people were fabulous!"
Nadelen: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Nadelen: "1 hr 50'' delay"
Voordelen: "Best services."
Voordelen: "Best airline I have ever flown"
Voordelen: "Professional polite crew."
Nadelen: "Seats too SMALL Food not eatable"
Voordelen: "Comfortable and safe flight"
Nadelen: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Voordelen: "They put us in a nice hotel"
Nadelen: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Nadelen: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."
Voordelen: "I don't think I'd ever experienced such a friendly and empathetic crew."
Nadelen: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Voordelen: "Vlucht was snel naar NL, maar"
Nadelen: "boarden duurt altijd zolang."
Voordelen: "Mooi vliegtuig, met alle gemakken voorzien."
Nadelen: "Helaas, helaas, heel veel turbulentie gehad."
Voordelen: "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"
Voordelen: "I love china and china east air, its my favorite!"
Nadelen: "Everything was good, better boarding lines, people get worked up when lining up"
Nadelen: "Need to change date. They won’t allow it without a $600 charge. This is ridiculous and btw it’s 2 days away so why are u asking me about a flight I haven’t even taken."
Nadelen: "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
Nadelen: "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
Voordelen: "Services good"
Voordelen: "Great space between seats in economy class . Yellow lights felt much more pleasant than the florescente lights most flights have."
Voordelen: "Check-in counter - staff was corteous"
Nadelen: "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."
Voordelen: "Very standard flight overall, but was mostly impressed with how hard they worked to get me a veggie meal when it was not in the system. The staff was super accomodating and very friendly. I had read a lot of things about them losing bags, so I was nervous. Mine came through very quickly from Hong Kong to Tokyo, and I had a stop in between."
Nadelen: "Flight was delayed and it was not mentioned until past boarding time."
Voordelen: "Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!"
Voordelen: "Professional good food toilet clean"
Nadelen: "Professional good food toilet clean"
Nadelen: "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."
Voordelen: "The food was excellent (and they feed you twice!)"
Nadelen: "Passengers weren’t allowed into the waiting area until our stated boarding time. The actual boarding of the aircraft was late and rushed. The aircraft was old with limited entertainment options and no power source for charging."
Voordelen: "Great flight attendants, short wait times, free baggage checks and very timely delivery of luggage"
Voordelen: "Flight was not full. Airlines assigned seats pretty spread out from one another; gave you more space. Good meals and service."
Nadelen: "Nothing that wasn't out of anyone's control."
Voordelen: "Het was comfortabel"
Nadelen: "Vlucht was goed. Het scherm was klein, maar het was te doen."
Voordelen: "Very friendly and helpful flight attendants!"
Nadelen: "No vegetarian options for the meals... No snacks available for in-flight purchases... No menu of beverages available..."
Nadelen: "No food service until last hour of flight. No drink or offered."
Nadelen: "Late, and upon arrival 5000+ people trying to get through immigration. Stupid."
Voordelen: "Ground crew check in girl was very nice and accommodating, the plane was new with power access and big entertainment screens good touch screen, food could be a little better but most airplane food is not that good. Overall a good flight."
Nadelen: "When the person in front of you recline their seat all the way back, you can't adjust the viewing angle of your entertainment screen. Boarding was chaotic as we were in a small gate area. That's the airport's fault though."
Voordelen: "Everything was punctual and well-organized. The plane was clean."
Nadelen: "The food was a weak point - I ate a few bites and then quit, but not much worse than coach-class food on any other airline."
Voordelen: "The economy class seats are actually some of the best to sleep in!"
Voordelen: "My seat was spacious while my wife's seat was up in the front and cramped."
Nadelen: "I don't understand what was going through the China Airlines check in agents mind when he never asked us where we wanted to sit and decided on his own to seat us 10 rows apart from each other? Very very disappointed."
Voordelen: "Chair comfort (but no location) , food and partially the crew."
Nadelen: "Terrible procedure of getting the BORDING pass. I had to walk very long distance from arrival to gate 155 to find a CIA desk to get my boarding pass. The worst seat on the plane was assigned to me and CiA procedure didn't give me any chance for a normal seat. I had the bad chance to be served by a HIPER team of two flight attendants that rised my blood pressure. Their egarness to be productive and their rush were NOT justified, especially on such a long flight; low professionalizm."
Voordelen: "No delays, new aircraft, great service (only comparable to JAL)."
Nadelen: "Flight attendants are too cute and look too young, I would like to see someone more experience (or give me assurance that they are experienced)."
Nadelen: "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
Nadelen: "Curry chicken noodles"
Nadelen: "There was a delay with this flight or the previous one and we weren't told much"
Voordelen: "Flight boarded in reasonable time, crew was professional, courteous."
Voordelen: "Cheap flight!"
Nadelen: "Cabin air temperature was hot, no way to individually change air temperature to your seating. Too big of gap between eating, must take snacks."
Nadelen: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Voordelen: "Comfortable, great service, two free check ins, and free movies. I also got whole row to myself. Absolutely pleased!"
Voordelen: "Upon check in, my request for an emergency exit row was granted. Chilly, but worth it!"
Nadelen: "They ran out of chicken meals, and I did not prefer the fish option."
Voordelen: "Nice , good stewardes, man , woma its ok Nice pilot"
Nadelen: "My baggage have a lock but When i check in in honolulu my bag they dont have allowed my lock! He said its better no lock"
Voordelen: "The boarding process was well organized and quick despite the size of the plan."
Nadelen: "The seats are very narrow and not much leg room."
Voordelen: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Nadelen: "Couldn't hear any of the inflight entertainment. With volume turned all the way up it was still very silent!"
Voordelen: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Nadelen: "I just hated the frequent delays."
Voordelen: "I got 2 great meals on the flight there, the crew were all extremely helpful, and I got there right on time. It was better than most or all of the Delta flights that I've been on"
Nadelen: "I liked everything"
Voordelen: "Flight was short"
Nadelen: "The crew had the same problem as from LAX to TPE. A guy kept talking loud and the entire flight could hear him."
Voordelen: "Staff were very nice and moved me up to an empty seat with more leg room after noticing I barely fit in the seat assigned to me. Food was better than expected."
Nadelen: "Normal economy seats aren't made for people over 5'5". You'll also probably have a hard time if the only language the know is English because while the crew try very hard, a lot of what they say in English is close to unintelligible."
Voordelen: "I have flown many airlines including China Air. I travel about 4 time a year. This flight from Honolulu to Tokyo was exceptional and the crew was amazing. They were very nice and sweet to all the passengers around me."
Voordelen: "All good"
Nadelen: "All good"
Voordelen: "The staff was friendly and helpful. The pilot was very impressive, I don't think I have ever had a smother landing! There were tons of movies to choose from. The food was decent, and there was lots of it."
Nadelen: "The weight limit of 7kg for carry on bags is enforced. I have never had my carry on weighed before, but China Airlines does. My bag was twice the weight limit, and the man checking my weight offered to check it for free. However, I did not want to check it because it had my DSLR camera and laptop computer with some other things. The weight limit is very small. I took everything out of my suitcase except the laptop and camera bag and it was still too heavy. Then I put some of my lenses in my purse took the camera and other lenses out of the bag and wrapped them in a scarf and managed to get it under the limit. So if traveling China Airlines make sure your carry on is less than 7kg, and good luck if you have electronics you don't want to check."
Voordelen: "Extremely attentive cabin crew."
Nadelen: "had an extensive entertainment selection, unfortunately the old, low resolution tv screens made it difficult to watch the films/tv."
Voordelen: "Very accomodating. From the check-in ccounter to the plane, such a nice coordination. Almost everybody are concern about your safety."
Nadelen: "I'm concern about helping elderly, I noticed one of the male staff helping an elderly woman, asking if he can help her to put her bag at the overhead cabin, it seems that his not a very willing help."
Voordelen: "Loved China Airlines. The crew was super nice and helpful. They always had a smile and cup of tea or coffee ready every time they came around. The free movie selection was great and will definately fly with them again."
Voordelen: "Crews were good."
Nadelen: "Delay for almost two hours."
Voordelen: "Food was very good, great movie selection, and the seats were comfortable. It is was new plane and that makes a big difference, but the staff was also very nice and helpful."
Nadelen: "Boarding procedures seemed disorganised and confusing at best. That was a little frustrating, but a minor thing really"
Voordelen: "everything was good a little late in Manila but food was excellent and flight crew was great"
Voordelen: "food is amazing"
Nadelen: "seat is outdated, but new seat for biz is coming very soon"
Voordelen: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Nadelen: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
Voordelen: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Nadelen: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Nadelen: "Entertainment device was broken, and there was no crew passing by (without food or drinks) to ask him/her about it."
Voordelen: "Turkish got us on board although our incoming flight was delayed."
Nadelen: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Voordelen: "The service"
Nadelen: "No entertainment. Late boarding."
Voordelen: "Food, comfort, wifi, entertainment."
Nadelen: "The flight left an hour late. But the crew never explained why the delay."
Voordelen: "The food and the entertainment was excellent!"
Nadelen: "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."
Voordelen: "The food was nice, seat was comfortable"
Nadelen: "Flight attendants never come back on my query, even after asking to 2 crews"
Voordelen: "Excellent food"
Nadelen: "Boarding was a bit chaotic"
Voordelen: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Nadelen: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
Voordelen: "patience n attitude of crews"
Voordelen: "The service and the cleanse up to the tope"
Voordelen: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Nadelen: "Older equipment. A little bit tight. But not too bad."
Nadelen: "Screaming babies"
Nadelen: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."
Nadelen: "The vegan meal was a bit underwhelming. I ended up not eating."
Voordelen: "the flight was comfortable and the crew as very warm"
Nadelen: "since i had a connecting flight and in changing timezones i as served breakfast in both flights in a duration of 12 hours. the food was also not according to my taste buds."
Voordelen: "The service, food, price and entertainment, little flight pack"
Nadelen: "Can't think of anything"
Nadelen: "Little value for money. Meal, seat.. below expectations of premium economy"
Nadelen: "It was hot and the served the food very late. Passengers were all hungry and complaining."
Voordelen: "Quick check in. Nice staff."
Voordelen: "Gave us direct flight back to Singapore in premium economy seats."
Nadelen: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Voordelen: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Nadelen: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."
Voordelen: "food is always good..crew too"
Nadelen: "why more spece in short hail flights then long haul??"
Voordelen: "Food is bad.no other word is fitted. All the rest is good."
Voordelen: "good entertainment system good legroom new airplane"
Nadelen: "lowered the food standards compared to previous flights flight was late"
Voordelen: "Just entertainment system and crew makes your life easier on aircraft."
Nadelen: "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
Voordelen: "Friendly crew. Good food."
Voordelen: "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
Voordelen: "service always good"
Nadelen: "on the last flight didn't even have a personal monitor"
Voordelen: "The Turkish airline staff was great and very helpful"
Nadelen: "Itinerary on the way to Amsterdam was not correct and made me miss my first connection No option to pick vegetarian food ."
Nadelen: "to hot, very hot!!! ו suffered too much"
Voordelen: "Muy buena aerolínea. Todo estuvo bien. 100% recomendada."
Voordelen: "on time, good boarding"
Nadelen: "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
Voordelen: "food + entertainment"
Voordelen: "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
Nadelen: "The bathroom needed a little more maitence that's all!!"
Voordelen: "Newer plane"
Nadelen: "Boarding process was very unorganized and slow. People were allowed to act like cattle rushing the gate."
Voordelen: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Nadelen: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."
Voordelen: "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."
Voordelen: "All perfect this time. Food was so tasty as always:) crew is very kind."
Nadelen: "Always delay flight"
Voordelen: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Nadelen: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Voordelen: "I love the comfort and hospitality offered by the Turkish"
Voordelen: "very good food!! and excellent choice of movies"
Nadelen: "Groud crew told the passanger off. You want to fly sit down now."
Voordelen: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Nadelen: "Service call for crew took longer than usual...."
Voordelen: "Entertainment is excellent"
Nadelen: "There is no room for people on the plane, my luggage has been left istanbul"
Voordelen: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Nadelen: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."