Het zitcomfort was ronduit slecht. Personeel was als doorgaans top.
Covid protocol was badly monitored. Coughing people without a mask. Thank you KLM for your ignorance.
Gedoe met teveel passagiers die weigeren een mondkapje op te doen en een kat/muis spel spelen met de bemanning. KLM kwaliteit als vanouds, maar verziekt door dit soort medepassagiers.
Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"
Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"
Voordelen: "absoluut geen klachten"
Nadelen: "Uitermate tevreden!"
Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."
Voordelen: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nadelen: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Voordelen: "Very friendly onboard personnel - I really had kind of homy feeling."
Voordelen: "Overall booking and airport was ok. Food was also actually quite good."
Nadelen: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Nadelen: "Nothing special"
Voordelen: "Shirt flight but well catered, boarding was efficient and quick."
Nadelen: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Voordelen: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Voordelen: "Good flight, very attentive crew."
Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"
Nadelen: "You are almost always late!"
Voordelen: "Food and staff behaviour"
Voordelen: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Nadelen: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Nadelen: "They have mabaged to lost my luggage"
Voordelen: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nadelen: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Voordelen: "Sandwich was incredibly tasty (although not much filling)"
Nadelen: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"
Voordelen: "Really friendly staff. Great service"
Voordelen: "Cabin crew were very professional."
Nadelen: "Aircraft returned to gate due to fault and was delayed for 45 min."
Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"
Voordelen: "Delayed flight but staff apologized as for safety reasons."
Nadelen: "Very late arrival"
Voordelen: "Short flight with good communication."
Nadelen: "Nil to complain."
Voordelen: "Absolutely nothing!"
Nadelen: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Voordelen: "Consistently high standards"
Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"
Voordelen: "Very friendly and helpful personnel."
Nadelen: "At some point the luggage was lost. here."
Voordelen: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nadelen: "The amount of extras you have to click no to while checking in online."
Voordelen: "Er werd een gratis snack aangeboden en wonder boven wonder, was dat een vegetarische snack! :)"
Nadelen: "Het was erg warm in de cabine."
Voordelen: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Voordelen: "Er wordt nog gratis een snack en drankje geserveerd."
Nadelen: "Fijn dat er nog gratis iets wordt geserveerd, jammer dat dat dan een broodje kip was. Waarom geen kaas, kunnen vegetariërs ook wat eten. Nu had ik niets."
Voordelen: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Nadelen: "Flight was cancelled and we had to return to Amsterdam after du,ping fuel to make sure we could have a safe landing."
Nadelen: "Flight was delayed"
Nadelen: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Voordelen: "Good efficient flight crew friendly and helpful"
Nadelen: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Voordelen: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nadelen: "Nothing to be honest . All positive."
Voordelen: "Prima vlucht! Geen aanmerkingen."
All was good for the most part. The music selection was real poor. I tried to listen to country and the songs were like from a playlist and not current but new singers. The selection was VERY limited. The movies were limited too.
The seat was full of crumbs. Covid clean does not mean aesthetic cleaning Waiting for my suitcase was just too long. Even after the train from terminal c to a and the line in immigration, it still took 50 minutes
I did not appreciate having to pay $800 for two Premium Economy pre-selected seats. $400 would have been outrageous itself; the additional $400 was an insult representing a non/refundable amount when the exact same flight had to be the-booked due to a system error. It would be refreshing if someone could address this in a response. Elizabeth Jett email@example.com
I would've liked to be informed of the cancellation of the original flight instead of arriving very early in the morning and finding out, then another hour on the phone holding for British Airways and a two day journey home...not okay. That extra two days cost up nearly 500 USD in additional expenses, including another covid test and two nights lodging. We got lucky that British Airways even helped us...they almost referred us back to Kayak for rebooking, but since the cancellation happened less than 24 hours from the flight they rebooked us. Again, no notification from Kayak or the carrier about the flight...not okay. In the future, I probably book through Costco travel or direct with the carrier. It was unpleasant to learn through a negative experience that Kayak dropped the ball on this one.
Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"
Nadelen: "Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!"
Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."
Voordelen: "Polite, friendly staff."
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"
Voordelen: "All of it we left and landed ahead of time"
Voordelen: "Comfy. Adjustable headrests. Complimentary food and drink."
Nadelen: "Food options were a bit limited but overall everything tasted good. The screens were very old and low quality so it was very hard to see the movies but the selection of media was good."
Voordelen: "New plane and boarding was a breeze."
Nadelen: "Had to pay for any food and drinks. No entertainment but very short flight."
Voordelen: "Service and staff were great."
Nadelen: "Food not so good. Storage locker against the side bulkhead was constantly difficult to open."
Voordelen: "Good for leg room and nice and the seats are comfy and wide too. Still get a free drink and snack on this flight and the service was friendly and efficient throughout. We were very quick to board and flight landed early, so very happy."
Nadelen: "I'm guessing this plane was stopping in EDI for the night, so it parked way, way away from the terminal, so we had an extra 15 minutes none of us had been expecting to wait for the bus and transfer."
Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."
Voordelen: "Took 2 hrs from the W to get to the airport via metro for Some reason. Had just over an hour to check in. Fast security and great service from the bar crew onboard. Thank you"
Nadelen: "This plane had an old tv system"
Voordelen: "The on time arrival"
Nadelen: "That even non alcoholic drinks costs The gate agent provided misleading information"
Voordelen: "Boarding. Food."
Nadelen: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"
Nadelen: "No entertainment system"
Voordelen: "The flight crew was very friendly and the aircraft was in good condition."
Nadelen: "Everything costs extra, even water. The flight was long enough that an entertainment system would have been welcome. Finally, it landed at Heathrow—a terrible place to make a connection."
Voordelen: "It was on American ticked through BA"
Voordelen: "Great crew. Smooth flight. Excellent timing."
Nadelen: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"
Voordelen: "My upgrade."
Nadelen: "That I needed to be searched again before boarding the plane. The long layover."
Voordelen: "All that’s good"
Nadelen: "food was not offered you had pay. to eat which in my opinion is not proper at least a sandwich should be offered,"
Voordelen: "The crew was very nice. The entertainment wasn't bad there was a pretty good option of movies and shows."
Nadelen: "The food was gross. The curry chicken I got looked like paste over disgusting rubber rice. The breakfast didn't taste great either. It gave me stomach pain."
Nadelen: "The boarding started late (30 min before supposed departure), took much longer than expected because we needed to use the bus. Then we waited another hour on the tarmac. We were told it would be only a few minutes. Then we were told we would make up for the lost time, but that wasn't true and an additional half hour was lost on a holding pattern at LHR. We missed our connection. The instructions were unclear on what to do (contradiction between flight attendants and ground crew). By the time we picked up new boarding passes, we had already missed that flight as well and had to go to the customer service, which took another 45 min. Flight entertainment didn't work the first hour. There was a high pitched beeping sound during the whole flight (not the regular airplane noise)."
Nadelen: "The aircraft was old. The seats in WT+ were therefore old and not very spacious. . The cabin crew seemed to be on a mission to save food and drink by not asking the passengers if they wanted anything. They juat walked up the aisles and you had to stop them. For a 10.5 hour flight we got one meal, a tiny snack box and one pizza snack thing. The inflight entertainmwnt was dreadful. 5 inch screens. All in all i would not be paying again for an "upgrade" to WT+."
Nadelen: "It is difficult to get in and out of chair. I wish the chair handle would be moved up . Every time I needed to go to bathroom , I hurt myself."
Voordelen: "Timely and good crew."
Nadelen: "No jetways in Frankfurt. Had to board using stairs."
Voordelen: "The food and staff were great."
Voordelen: "All was good"
Nadelen: "No power in the seats for phones or tablets. The entertainment system was a joke."
Nadelen: "Missed connection due to delays on previous flight"
Voordelen: "Short flight. It was Ok."
Nadelen: "Nothing to dislike."
Nadelen: "This was a 3.5 hour flight and the only food offered was an egg and onion sandwich. Pathetic."
Voordelen: "My gluten free meal was delivered and acceptable, the seats were comfortable and the crew was exceptionally helpful and friendly."
Nadelen: "After first class boarded, the remainder of the passengers lined up all at once. As it was a large plane, there were two entrances and it was hard for them to keep up and direct us to the proper door. It was a minot issue."
Nadelen: "Food was terrible. Make sure you buy food before your board. Business class seats are too narrow and you can extend out properly because the leg area turns sharply. The TVs must be 20 years old on the plane."
Voordelen: "Delayed flights Lot of noise inside the plane lgw-ibz"
Nadelen: "Customer service was terrible. The flight was overbooked and everyone was treating me as if it were MY fault the plane was oversold and I didn't have a seat. No apologies, no sympathy. It was as if they were doing me a favor by trying to get me on the flight. I had to wait it 4 long lines to get it taken care of and the people working the floor of the check-in area kept directing me to the wrong places. Purchasing a plane ticket on your airline for a specific should be enough to guarantee a seat on a plane. It's absurd that I spent 900 for a ticket and that doesn't guarantee me that I'll be on the flight."
Voordelen: "I loved the hot towel svc, the food and beverage svc. Flight attendants very attentive."
Voordelen: "great entertainment, crew, and enough bathrooms! Served drinks often and the food was quite good!"
Nadelen: "Like all airlines, very small seats in economy"
Voordelen: "The flight was short."
Nadelen: "The card machine kept declining my cards for a bag of crisps. Seriously! Money was available on all cards. Got to the airport and purchased crisps and tea with no issue. Flight attendants were nice, but aloof."
Voordelen: "Very little. BA customer service is brusque and focussed on getting rid of you as quickly as possible."
Nadelen: "Trolley service - aside from poor range, high prices & getting missed as they weren't interested in service...."
Voordelen: "Liked the entertainment & crew."
Nadelen: "The airport crew were not too friendly, and boarding was stressful"
It is a low cost airline so, like all is them it is more of a flying convenience store than anything else but for short flights you know what you have and it is fine
Was refused access to the plane. Easyjet more interested pushing car rentals or hotels booking than making sure travelers are set to go thru COVID-19 hurdles. 300 euros totally wasted. Thank you easyjet.
Voordelen: "Leather seats and plenty of leg room. Flight was on time."
Nadelen: "The crew could have shown up on time."
Voordelen: "Seats were comfortable."
Nadelen: "Online layout of the plane is deceiving. The plane isn't separated into classes is just a standard set up throughout the plane. Also the more leg room seats that your party for is almost not worth it as the additional leg room wasn't even noticeable. Again the layout of the plane was standard."
Voordelen: "Mijn 7 jarige zoon zat in zijn eentje. Bizar dat Easyjet niet automatisch gezinnen bij elkaar zet. Vrouw en dochter op rij 1, zoon en vader op 21 en 22. Echt not nooit zo’n slechte ervaring gehad op een vlucht"
Nadelen: "30 minute delay"
Nadelen: "We stayed a bit long in the plane before takeoff, very long walk after check out the plane toward the imagination, too long time for the baggage to come out, my bag was broken. Over all bad experience"
Voordelen: "Nice crew"
Nadelen: "45 minute delay"
Voordelen: "We zijn op tijd vertrokken, het was een vlotte vlucht (3u45)"
Nadelen: "Er zijn geen dingen die ik vervelend vond, al zou ik het als EasyJet Plus lid wel fijn vinden om ook tijdens de vlucht iets van mijn lidmaatschap te merken, zoals bijvoorbeeld een gratis blikje fris, nootjes o.i.d."
Voordelen: "Fast flight"
Nadelen: "Standing around 30 minutes in gate before boarding."
Nadelen: "Male flight attendant on Easyjet physically hurt me, invading my personal space multiple times and touching me while I slept. Under NO circumstances is it appropriate for flight attendants to physically jab at passengers, especially given the power imbalance in this case of a white male flight attendants being physically inappropriate with women of color passengers. I will not be flying with Easyjet again and will tell everyone I know of my experience with Easyjet's physically invasive, inappropriate staff."
Voordelen: "Aardige man die hielp bij aanschaffen van een horloge. Top dat jullie dit zo doen, zo snel en makkelijk feedback vragen. Heeft indruk gemaakt."
Nadelen: "An hour late without excuses and a 50 min wait for the luggage. Ridiculous!"
Voordelen: "Niks. Kost weinig, je krijgt nog veel minder. Toch?"
Nadelen: "De automatische stoeltoewijzing is klantje pesten. Heb je samen geboekt wordt je uit elkaar gehaald. Niet omdat er geen plek is, maar gewoon omdat het kan. Pesterij. Boarden: je word zo snel mogelijk de gate in geveegd en dan mag je daar wachten tot het blijkbaar echt nodig was dat je er was."
Voordelen: "The plane was ok."
Nadelen: "To start we were told by the check in agent that our carry on luggage would be fine, but then at the gate we were told that our luggage was to big for the overhead bins. We were charged an extra 94 euros so like $120 USD. We get on the plane and people were putting away carry on luggage that were a lot bigger than what we had. I am sure it was because we were Americans.. This was the first and last time I fly with this airline..."
Voordelen: "Easy boarding. I like having to wait in lounge and they tell you which gate to go to board."
Nadelen: "Nothing just know 1 bag only carry on. Pay for anything more. 1 bag means purse daypack etc."
Voordelen: "Only crew was good, everything else was horrible"
Nadelen: "Dirty plain, delay"
Voordelen: "Boarding was quick and efficient. Flight left on time. Arrived early. What's not to like?"
Nadelen: "One hour delay"
Voordelen: "That I could buy a ticket on the day (EasyJet said they were sold out at the desk but Kayak had one online - well done Kayak)."
Nadelen: "The queue to check in that was caused partly by weighing cases for the cargo hold and trying to charge extra at a higher 'desk rate' forcing people to either pay the desk rate or open their bags and transfer stuff to their carry on bag. The lack of room for carry on bags, requiring that some bags be transferred to the hold (caused by the above 'luggage transferring fiasco). The two people at the desk with a queue of hundreds waiting to check in. The one hour delay in the flight. The marathon walk to the other end of the airport to board the plane."
Nadelen: "The plane had a hole in the wing. we sat for an hour on our sits till we got an engineer to look at it and put sticky tape. It was very stressfull flight. we couldnt go to the toilets while we were sitting on the tarmac for 1 hr"
Voordelen: "Fought was in time and the boarding process occurred quickly."
Nadelen: "I'm not a fan of queuing for the plane after the entry gate. But at least no additional bus was needed to get to the plane on the tarmack"
Voordelen: "Usual practical easyJet service."
Nadelen: "Long queue for passport control in Basel. What's going on with that?"
Nadelen: "No notice of delayed flight, food was rushed and plane very dated"
Nadelen: "Flight 1.5 hour delay"
Nadelen: "Veel turbulentie, en vreemd dat ze voetbalsupporters toelaten met blikken bier in de gate"
Voordelen: "vlucht en alles wat daarbij hoort prima"
Nadelen: "jammer dat link van Kayak niet werkte"
Nadelen: "late departure"
Nadelen: "Ik moest rennen naar de gate omdat de schermen te laat waren. Er waren meer reizigers die onvriendelijk gewezen werden op het feit dat ze “te laat” waren."
Voordelen: "I like the ease of this airline"
Nadelen: "Schiphol is eigenlijk te groot. Alles kost veel tijd. Vlucht was half uur te laat"
Nadelen: "Bus ticket sold on plane was quite restrictive and left every 50-60min not every hour as stated onboard."
Nadelen: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
Nadelen: "Their check in system is not clear.. We have a reservation for 2 passengers, and in the system I paid for an extra luggage... considering the price I paid I didnt realize that that was only an extra piece only for one passenger, so we had to pay 57 euros for the additional piece of the second passenger at the counter... considering the total ticket for 2 passenger was 120 euros, that increased the total price for almost 50%... Not even in Mexico the ticket for these kind of low budget airlines are so confuse and "tricky"."
Voordelen: "Nothing special to mention"
Nadelen: "No luggage room above our head, we had to leave our luggage somewhere else far from our seats and the crew should help us promptly to get those luggage back but no, we had to get it ourselves and had to wait till the very end after all the other passengers have already got off the plane. Not fair on us when we were sat next to exit but had to anxiously wait. Shame!"
Nadelen: "Easyjet behandeld je als vee. Je hebt als passagiers niets te vertellen en als je protesteert beroept het personeel zich op policy. Handbagage is zo'n policy. Elke keer moet je je handbagage achterlaten bij de trap en als je dan in het vliegtuig komt zie je overal lege vakken."
Voordelen: "Fares were very low, boarding was smooth, several seats were empty."
Nadelen: "We were told that we could only carry on one item, unless we upgraded to Easyjet plus, but we were not able to upgrade because no seats were available, even though the plane was only ~2/3 full. Our 'extra' items were a knitting bag and a laptop bag, but the checkin agents persuaded us that we would need to check the carry ons anyway, which slowed our departure enough that we missed our bus and had to get a taxi (for 200 pounds). Our flight had plenty of empty seats, and there was more than enough room for us to have had our carryons and personal items (which I would have been willing to pay the upgrade fee for, as the total price would still have been competitive."
Voordelen: "Staff were pleasant, eager to help, efficient. Flight arrived early."
Nadelen: "A long time standing waiting for boarding - no seats."
Voordelen: "The prompt staff"
Nadelen: "It was SO hot and when you're cramped like that, the temperature can make you panic a little bit. Did not get cooler in the air, and they made you pay for drinks!!! Even water! Nothing "easy" about this jet."
Voordelen: "The allocated seating system avoids having to rush onboard to claim your seat. In the past it became quite chaotic when boarding the plane."
Nadelen: "The long wait to board our plane especially when it was so hot and clammy."
Nadelen: "2 hours delayed"
Voordelen: "The online booking & check in saved time. Process from baggage check in to boarding were smooth & hassle-free. That's what I need for a short flight. Will recommend to my brother when he & his wife travel to Europe end of this year"
Nadelen: "No time so approached the counter staff at the airport about baggage hold, info provided was not complete. Luckily found some time to double check online, saved €€€ on baggage hold. Also, pls ignore rating on the food & entertainment, there were none. Overall, experience good enough for my short flight."
Nadelen: "Flight due at 1550. At 1500 boards said now boarding. The plane hadn't even landed! Kept waiting over an hour in airless crowded room with no seats. Silly notices about wonderful easyJet service on screen added to insult. Eventually took off 1625. Crew said sorry for 10 minute delay - actually 35 minutes."
Nadelen: "Drink /food trolley didn't make it to row 18 during the flight"
Nadelen: "Why the crew disnt tell us at the check in desk that we are not allowed to bring ladies hand baggage. If they told us at the first place. We could put our stuffs in our luggage. Does easy jet try to earn more money???!??"
Nadelen: "There's no lifts to board the planes. So with your on-board luggage, a buggy and a baby it is really hard with the stairs and there's no one around to help"
Voordelen: "The flight was very late over an hour late and as a results I have to take taxi from schipol airport to Amersfoort which cost me a lot"
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
I voli sono sempre in ritardo.
Voordelen: "Plane on time, new plane, nice crew."
Nadelen: "Ability to move seats."
Nadelen: "mijn heen en terugreis ging niet door vanwege het feit dat we Bosnië niet inmogen omdat deze nog code oranje heeft. tot op heden hebben we de heenreis 08.08 en de terugreis 20.08 niet kunnen cancellen aangezien Wizzair zegt dat ik dit bij de agent (Opodo) moet doen, en Opodo zegt dat ik dit bij Wizzair moest doen. D.d. 30.07. laatste contact met Wizzair gehad om enige formulieren aan te leveren. Tot op heden hier geen antwoord meer van gehad. We hebben nu via onze verzekering Rechtsbijstand ingeschakeld. in ieder geval hebben we nu al besloten om nooit meer via Wizzair te vliegen. we boeken wel via een reisbureau."
Voordelen: "Seats are ok but unable to recline"
Nadelen: "Keep up the good work"
Voordelen: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Nadelen: "- on board WiFi -"
Voordelen: "Flight duration"
Nadelen: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Voordelen: "The food options were amazing and the wine was very nice!"
Nadelen: "Larger leg room"
Nadelen: "boarding process felt like herding"
Voordelen: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Nadelen: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Voordelen: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Nadelen: "6 hours delay due to bad weather."
Voordelen: "Very smooth"
Nadelen: "No free food"
Nadelen: "Both flues were really delay really disappointed"
Voordelen: "Budapest check-in is chaos, very long rows, no baggage drop off desks and very little info. Tense atmosphere at the desks. If you complain then they offer for €5,- to skip the line and check in your luggage. I thought it was a joke, but they give you receipt and all. Very unprofessional."
Nadelen: "Having flown with Wizzair before, also to Gdansk and other cities, it a budget airline but okay. Budapest is kind of their hub, but what a terrible way to treat your customers. Get your baggage drop off automated!!They left everybody freezing on the apron because they only had one stairs available."
Voordelen: "The flight arrived ten minutes early at our destination."
Nadelen: "Extremely small and uncomfortable seats even for a small person."
Nadelen: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Voordelen: "The Check in was nice and polite"
Nadelen: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Voordelen: "We got to our destination."
Nadelen: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Nadelen: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Voordelen: "The crew was very nice. The flight was ok"
Nadelen: "Not much of a food choice.."
Voordelen: "Staff was nice and felt bad for their company’s policy."
Nadelen: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Nadelen: "You have to inform the customers, that company needs you to have a visa"
Nadelen: "Extra charges. £35 to check bags in"
Voordelen: "Everything was on time, no delays. Polite crue. Easy boarding."
Nadelen: "The seats are not comfortable at all"
Voordelen: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Voordelen: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Nadelen: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Nadelen: "It a good option, a good price, i will fly again"
Voordelen: "Pleasant staff."
Nadelen: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Voordelen: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Nadelen: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Voordelen: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Nadelen: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Voordelen: "Cheap with early booking"
Nadelen: "No food, even free coffee."
Voordelen: "grea air line always on time staff are friendly"
Voordelen: "The flight was cheap and got you where I wanted"
Nadelen: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Voordelen: "I liked that I got to my destination in one piece."
Nadelen: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Nadelen: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Voordelen: "The staff was fine. We arrived on time."
Nadelen: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Voordelen: "Wizzair suggestion to compensate us"
Nadelen: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Nadelen: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Nadelen: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Nadelen: "Lots of hidden charges."
Nadelen: "Hidden fees"
Voordelen: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Nadelen: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Voordelen: "We landed in one piece"
Nadelen: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Nadelen: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
I was charged £45.99 for not booking priority baggage. All I had was one cabin bag. This error should have been flagged up prior to us boarding I felt aggrieved, not taken care off. Just before boarding to be stopped with baggage. Please make sure you tick priority baggage for any hand luggage/cabin bag 10kg.
There were no info about 55 eur thst I had to pay, I have back with same aircraft and didn't had to pay any fees, it would be nice if you could said before. Maybe I don't have anough money
Het instappen, prioriteit is niet echt prioriteit bij inchecken
Only relevant because it is the only direct flight.... otherwise terrible
It was late… the seat was so worn out I could feel the seat frame.
Very friendly staff at the airport and onboard.
Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
Voordelen: "Cheap, saved me when I was in a pinch, and easy check in. I loved being able to check in on the app and check my own bag!"
Nadelen: "It was difficult to understand what the flight attendants were saying over the intercom. Between the masks and the intercom, nothing came across well. Please continue to wear masks, but perhaps find a clearer way to communicate for those of us that are hard of hearing. I was too embarrassed to say “what!?” 84 times. It’s not their fault."
Voordelen: "Vriendelijk personeel"
Nadelen: "Wisselen van gate net voor instappen. Kleine chaos. En lang buiten moeten staan wachten omdat vliegtuig nog niet geland wad. Je betasld voir priority en dan is meer dan 40 minuten buiten in kou te STAAN geen service"
Voordelen: "The seats were comfortable and the crew were very professional."
Voordelen: "The crew was very friendly, the pilot gave us some interesting information en route."
Nadelen: "Depart on time."
Nadelen: "Not waiting in the cold for 15minutes before boarding the plane"
Voordelen: "It was ok. Nothing more. Crew was helpfull if needed"
Nadelen: "Kayak... I booked a flight from Eindhoven - Alicante AND return!!! But Kayak only talked about the trip to Alicante..."
Nadelen: "Boarding in Eindhoven is outside the terminal building"
Voordelen: "Boarding was quick."
Nadelen: "Take off was almost two hours late."
Voordelen: "Left on time. Arrived on time. Comfortable flight."
Nadelen: "Poor signing for non priority passengers."
Voordelen: "Staff is really fine."
Nadelen: "There was no food and drinks at the flight. Not even the water. Also I dont understand the point of priorirty biarding as 90% of passengers were on that row."
Voordelen: "I like the aircraft"
Nadelen: "The change inside the plane.My seats was changed several times."
Nadelen: "It was freezing we asked 3 times to have air con adjusted ...plus other passengers ask too . Nothing was done . Stag and hen people on flight... shouldn’t be served alcohol on flight if they seemed drunk already. People wouldn't sit down even with seat belt signs on..."
Voordelen: "Leuke crew."
Nadelen: "Doordat iedereen in een soort ‘corridor’ terecht komt, na het boarden is er nauwelijks meer priority-gevoel ;-)"
Nadelen: "Not to fly with Ryan air which I won’t be!"
Nadelen: "Entertainment niet aanwezig."
Nadelen: "Half uur later vertrokken zonder mededeling"
Voordelen: "Snelle boarding en zeer rustig bevolkte vlucht"
Nadelen: "Bewust stoelen ver van elkaar geven als je niet bij betaalt. Na we vroegen of er mogelijkheid was om toch bij elkaar te zitten bij check in, kregen we antwoord van niet. Eenmaal id vlucht bleek 1/3e Vd vlucht leeg. Passagiers zijn dan zelf gewoon gaan schuiven met hun stoelen om toch per 2 te zitten"
Voordelen: "No Frills Flying at Very Competitive Prices"
Nadelen: "Cost of Hand/On Board luggage can be the same price as the flight!"
Voordelen: "Zitplaats was oké"
Nadelen: "Lang wachten, onvriendelijk"
Voordelen: "De prijs, maar zelfs die was nog hoog voor wat ik er voor terug kreeg."
Nadelen: "Chagerijnig personeel, heel kortaf en onduidelijk! In de vlucht had ik weinig ruimte en alles was helemaal volgepropt met tassen."
Voordelen: "Vond weinig echt leuk. Personeel was aardig."
Nadelen: "Kon niet betalen met ABN kaart"
Nadelen: "Heenvlucht zat er bagage bij terugvlucht niet...vast en zeker hele kleine lettertjes niet gelezen..Dus ergens mijn fout, maar wist niet dat je voor beide reizen moest boeken als je tegelijk een retour boekt. Dus misschien beter aangeven!!! Want 60 euro weer extra bijbetalen is geen fijne terugkomst!"
Voordelen: "Being on time and the comfort in the exit row was excellent"
Nadelen: "Penning of passengers before and after flight. Continuous sales pitches from crew. Aisle always busy."
Voordelen: "I appreciate that the flight time was short and we landed safely. It was convenient to be able to check in online and the app is straightforward to use. Outbound flight was pleasant and seamless."
Nadelen: "Return flight - No announcement, departure board update, explanation or apology for the delay in flight departure. Passengers were called to board and left waiting in line for over an hour with zero communication as to why we were unable to board our plane. This was my first time flying with Ryan Air and I was greatly disappointed. Budget airlines should not equate to budget customer service."
Voordelen: "Crew very friendly, helpful and professional."
Nadelen: "The one and a half hour delay in taking off, especially the part where we were made to wait outside in the rain for about 10 minutes before being allowed to board. (This is not to reflect in any way on the cabin crew, who were wonderful)"
Nadelen: "wederom vertraging"
Voordelen: "Getting off"
Nadelen: "Paying for hand luggage plus the then obligatory and unnecessary early boarding. having to pay to sit next to my children The warm cold drinks"
Nadelen: "Flight didn’t leave until about 11 as boardinf didn’t start until after 10 so we arrived in Manchester at midnight."
Nadelen: "2 x geboekt met ryanair en 2 maal met veel vertraging"
Nadelen: "Die low cost is geen low cost meer als je een stoel moet betalen, priority moet betalen of je koffer vliegt in de ruimte onder vliegtuig en als je maar 10kg gratis mag meenemen voor 3 weken is dat pauver. Dus de volgende keer gewone lijn vlucht even duur meer confort."
Nadelen: "Door stakingen zaten we meer dan 5h vast aan de luchthaven. Niemand wist van iets, het was chaos. Een duidelijke communicatie had leuk geweest, niet alleen voor ons maar ook voor het personeel van Ryanair zelf"
Nadelen: "De bagage normen"
Voordelen: "Eigenlijk niets speciaals was leuk."
Nadelen: "Dat we een uur vertraging hadden voor we vertrokken, en er voor, tijdens en na de vlucht niets over gezegd is. Pas na landen bleek door op te zoeken op internet dat het aan de Franse Verkeersleiders lag. WAAROM VERTELLEN ZE DAT NIET!"
Nadelen: "Veel onduidelijk bij het afgeven van de bagage! Bleek dan dat ik maar alleen voor de heen vlucht de bagage betaald had en moest opnieuw naar de balie en nogmaals 50 euro betalen voor de koffer. Dus in totaal 100 euro voor het transport van 1 koffer van 17 kg en dat vind ik overdreven! Bovendien vond het personeel onvriendelijk hij de incheck!"
Nadelen: "iets meer dan een uur vertraging, waardoor ik meer eten en drinken moet kopen voor mn vrouw en ik. het verblijf op een luchthaven is erg duur zoals u wel weet. daarna was de snelweg naar Tilburg ook erg druk omdat we te laat waren zaten we in de avondspits!! tevens waren alle vloeistoffen ingenomen, omdat het niet duidelijk was aangegeven dat de kleine koffers als cabinebagage werd beschouwd en wel in het ruim gingen, ook deze kosten hebben we moeten maken. erg slecht"
Nadelen: "Een uur vertraging en tergend kang wachten in een rij"
Voordelen: "Het boarden verliep vlot en georganiseerd in Malpensa!! Hierin slagen velen helemaal niet. Vroegtijdig geland!"
Voordelen: "Snel en veilig"
Nadelen: "Alles ok"
Nadelen: "De vlucht was een uur te laat waardoor ik mijn aansluiting heb gemist en uiteindelijk 3 uur te laat op mijn bestemming aankom! Ik ga een klacht indienen bij Ryanair. Daarnaast was mijn koffer kleiner dan anderen in het vliegtuig en werd die van mij als enige in het ruim geplaatst. Je gaat mij niet wijs maken dat iedereen prioriteit tickets heeft gekocht."
Voordelen: "Only option available at the time. I would not have flown Ryanair if there had been any other airline flying the route in the time slot. Actual flight was fine, but the process from booking the flight to gettin aboard was horrible."
Nadelen: "Rayanair made the transaction as difficult, uncertain and unpleasant as they could. From the moment the booking was complete, a series of email demands, warnings and impossible conditions ensured that it was never clear whether we and our baggage would get on the flight. The initial price was unreasonably low and the eventual cost was twice what was quoted but it had to be paid as a series of penalties over several days. The contract staff in Athens were clearly demoralized, embarrassed and apolgetic, but had no flexibility to resolve issues in a reasonable way."
Voordelen: "Prima vlucht. Geen extra’s maar dat kan ook niet voor doe prijs."