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Voordelen: Food

Nadelen: My flight delayed and I missed my connection

Voordelen: CREW WAS GOOD FOOD AND SERVICE WAS TERRIBLE

Nadelen: NO SEAT MONITOR WAS WORKING. ANNOUNCEMENT WAS TERRIBLE.SEAT WAS MUTILATED FOOT REST WAS NOT WORKING.OVER ALL VERY POOR SERVICE.

Voordelen: Turkish airlines is reaaly good

Voordelen: Very professional !

Nadelen: The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad.

Voordelen: The check in boarding pass is not that nice.

Nadelen: The boarding pass people need to improve, especially to elderly people.

Nadelen: The crew should speak better English. They polite and helpful but clear English is a plus value

Voordelen: The crew are amazing

Voordelen: Crew's Services

Nadelen: Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor.

Voordelen: Crew good and seat OK but not exceptional for business class

Nadelen: Food was average - main course could have been better. Range of movies ok but not great

Voordelen: The crews were pretty great!

Nadelen: The regulating of the temperature.

Voordelen: The plane ✈️ itself the attendants . The entertainment on board. Really great

Nadelen: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Voordelen: Impressive service... amazing crew, very friendly and professional

Voordelen: attentive crew. comfortable seating. good food options

Voordelen: Crew was amazing

Nadelen: Flight was a little long!

Voordelen: Not satisfied

Nadelen: Need improvements

Nadelen: I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket.

Voordelen: meal

Voordelen: Keep it up with great services. !! Thank you!

Voordelen: Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company

Nadelen: Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink.

Voordelen: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.

Nadelen: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++

Voordelen: The crew was astounding

Voordelen: How great everyone was and smooth sailing.

Nadelen: Made sure the flight was not over booked.

Voordelen: Very friendly crew

Nadelen: In-flight system had some errors

Voordelen: Service and food.

Voordelen: I loved the entire experience. This flight was my second trip with Cathay Pacific and I couldn’t be more satisfied. Seats were clean and comfortable. They had decent leg room and great range of motion. The entertainment center was simple but sleek. I loved the extensive movie library. Service was great.

Nadelen: Boarding was delayed but the crew did keep us updated and was systematic in boarding

Nadelen: Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again....

Voordelen: Staff was great and very helpful

Nadelen: If they didn't change my flight for 2 hours earlier.

Voordelen: Nothing

Nadelen: Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars.

Voordelen: Friendliness

Nadelen: Food selection

Nadelen: Between first flight from Venice to get the airplane to San Juan just 50 minutes. We were running to get a board

Voordelen: The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did.

Nadelen: The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent.

Nadelen: This has been the most convenient way I’ve ever traveled.

Voordelen: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Nadelen: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Voordelen: Great crew.

Nadelen: Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again.

Nadelen: Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience.

Voordelen: The food was especially good for such a short flight.

Voordelen: Loved the food and snacks!

Nadelen: Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha

Voordelen: Being on time, food, orderly

Nadelen: Communication

Voordelen: It was a two and a half hour flight and even in economy they served a full lunch with drinks included and tea and coffee service after. And they were so efficient!

Nadelen: No complaints at all, it was a great flight experience.

Voordelen: The crew was nice and reply promptly. They provide water/juice and snacks several times besides the main meals.

Nadelen: It was confusing to do online checking because I couldn't check in on Vietnam airline website. The airplane was old and had bad smells.

Nadelen: Food options!

Voordelen: Crew was very friendly

Nadelen: More comfortable seats

Voordelen: Crew were friendly and helpful.

Nadelen: Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic.

Nadelen: All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time

Nadelen: This flight had the least legroom of any flight I've ever taken.

Nadelen: Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move.

Voordelen: Crew was brilliant

Nadelen: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.

Nadelen: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Nadelen: Just the entertainment. Movies could be slightly better not a critic just a suggestion

Voordelen: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Nadelen: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Voordelen: The service and food was great. Plains are new.

Voordelen: None

Nadelen: Crew was not very helpful

Voordelen: Simple check in and boarding, right on time.

Voordelen: The crew was impeccable , but unfortunately no character , no personality or friendliness . Very stoic and good as far as service. But not friendly at all . And I was in BC, brought them chocolates and e everything

Nadelen: The crew could be more friendly , more personal

Nadelen: 1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again.

Voordelen: crew was amazing

Nadelen: no traveller pack, toothpaste, etc. seats too tight.

Voordelen: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.

Nadelen: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.

Voordelen: Well maintained plane, nice staff and over very comfortable.

Nadelen: The wifi worked only 1 hr of the 3 hrs I bought

Voordelen: Clean plane and comfortable seats.

Nadelen: Complementary snack to go with free beverage.

Voordelen: Amazing

Voordelen: Food is bland, boring. Entertainment contents are limited and old movies

Nadelen: As mentioned above, more new selections of movies. Better taste and quality of food, please.

Voordelen: The pilot is the best one I’ve ever flown with. There was not even a slightest bump when we landed!

Nadelen: Best service and food Always on time

Voordelen: The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded

Nadelen: New chairs

Voordelen: Nothing

Nadelen: Service and attitude

Nadelen: Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport.

Voordelen: As above

Nadelen: Nothing

Voordelen: Crew always polite

Nadelen: Meals

Nadelen: Flight was rescheduled 2 1/2 hours later at last minute, with no opportunity to reschedule to an earlier flight. I needed to catch an early morning flight from Jakarta the next morning, meaning I got only 3 hours of sleep at my hotel instead of over 5 hours.

Nadelen: Yes

Voordelen: No complaints, Turkish airlines is simply one of the best company in Europe.

Nadelen: Difficult trip and costly delays both ways. Going to Cairo from Istanbul we were delayed 5 hrs so we arrived at 1AM instead of 8:30PM the night before.

Nadelen: Better food options but that’s for all airlines!

Nadelen: Too many security points

Voordelen: Crew was amazing. Welcoming, helpful and caroming to passengers needs.

Nadelen: Replace worn out seats.

Voordelen: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!

Nadelen: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.

Voordelen: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China

Nadelen: Security