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Nadelen: Too many security points

Voordelen: Staff was nice

Nadelen: The food vegan Movies

Voordelen: Never never fly with This airline Poor Customer service

Voordelen: The plane was very new. Good movies and tv shows.

Nadelen: The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while.

Voordelen: The crew was nice

Nadelen: My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined

Voordelen: Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business.

Nadelen: Food was overcooked but plentiful Fruit selection excellent. More English fluent staff.

Voordelen: In time

Nadelen: Don’t let customer wait long time for gate after landing

Voordelen: No real problems

Nadelen: Nothing significant

Voordelen: Crew's Services

Nadelen: Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor.

Voordelen: Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class.

Nadelen: There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient.

Nadelen: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX

Voordelen: Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine

Nadelen: IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!

Voordelen: Crew was very good and professional, yes the seats were comfortable

Nadelen: I think the Xiamen knows how to run an airline.

Voordelen: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Nadelen: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Voordelen: Crew was nice

Nadelen: It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip.

Voordelen: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!

Nadelen: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.

Voordelen: Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business.

Nadelen: Food was overcooked but plentiful Fruit selection excellent. More English fluent staff.

Voordelen: Crew was nice

Nadelen: It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip.

Voordelen: The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all.

Nadelen: The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success.

Voordelen: The crew are amazing

Voordelen: Upgraded to business class for free and service was amazing.

Voordelen: Crew was amazing. Welcoming, helpful and caroming to passengers needs.

Nadelen: Replace worn out seats.

Voordelen: The crew was great, and seat was comfy compare to other European airlines seats

Nadelen: Less salt in the food would’ve been better

Voordelen: Staff

Nadelen: Better movies , better vegan food

Voordelen: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China

Nadelen: Security

Voordelen: Crew was nice

Nadelen: It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip.

Voordelen: Almost nothing, this was a terrible flight and experience! The movies were good, that's about it.

Nadelen: No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances.

Nadelen: Too many security points

Voordelen: Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class.

Nadelen: Lavatory needs a bit more amenities, e.g. hand soaps, etc.

Voordelen: Everything

Voordelen: Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable.

Nadelen: The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection

Nadelen: Hope to keep departure on time !!!!!!

Voordelen: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive

Nadelen: Many movies were old

Voordelen: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.

Nadelen: Communication

Voordelen: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Nadelen: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Voordelen: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well

Nadelen: Nothing really other then maybe a better selection of movies but I am not picky Great flight

Voordelen: My seat

Nadelen: Time check in maybe earlier.

Voordelen: The crew and food was amazing, with ample entertainment selections.

Nadelen: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.

Voordelen: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.

Nadelen: Communication

Nadelen: The Entertainment screen could have been larger.

Voordelen: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive

Nadelen: Many movies were old

Voordelen: Nothing to complaint. Excellent airline nowadays

Voordelen: Very friendly and accommodating crew.

Voordelen: Great service for economy. Very attentive flight attendants.