Het zitcomfort was ronduit slecht. Personeel was als doorgaans top.
Covid protocol was badly monitored. Coughing people without a mask. Thank you KLM for your ignorance.
Gedoe met teveel passagiers die weigeren een mondkapje op te doen en een kat/muis spel spelen met de bemanning. KLM kwaliteit als vanouds, maar verziekt door dit soort medepassagiers.
Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"
Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"
Voordelen: "absoluut geen klachten"
Nadelen: "Uitermate tevreden!"
Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."
Voordelen: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nadelen: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Voordelen: "Very friendly onboard personnel - I really had kind of homy feeling."
Voordelen: "Overall booking and airport was ok. Food was also actually quite good."
Nadelen: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Nadelen: "Nothing special"
Voordelen: "Shirt flight but well catered, boarding was efficient and quick."
Nadelen: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Voordelen: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Voordelen: "Good flight, very attentive crew."
Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"
Nadelen: "You are almost always late!"
Voordelen: "Food and staff behaviour"
Voordelen: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Nadelen: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Nadelen: "They have mabaged to lost my luggage"
Voordelen: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nadelen: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Voordelen: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nadelen: "there was no lounge close to our departure gate"
Voordelen: "Sandwich was incredibly tasty (although not much filling)"
Nadelen: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"
Voordelen: "Really friendly staff. Great service"
Voordelen: "Cabin crew were very professional."
Nadelen: "Aircraft returned to gate due to fault and was delayed for 45 min."
Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"
Voordelen: "Delayed flight but staff apologized as for safety reasons."
Nadelen: "Very late arrival"
Voordelen: "Short flight with good communication."
Nadelen: "Nil to complain."
Voordelen: "Absolutely nothing!"
Nadelen: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Voordelen: "Consistently high standards"
Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"
Voordelen: "Very friendly and helpful personnel."
Nadelen: "At some point the luggage was lost. here."
Voordelen: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nadelen: "The amount of extras you have to click no to while checking in online."
Voordelen: "Er werd een gratis snack aangeboden en wonder boven wonder, was dat een vegetarische snack! :)"
Nadelen: "Het was erg warm in de cabine."
Voordelen: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Voordelen: "Er wordt nog gratis een snack en drankje geserveerd."
Nadelen: "Fijn dat er nog gratis iets wordt geserveerd, jammer dat dat dan een broodje kip was. Waarom geen kaas, kunnen vegetariërs ook wat eten. Nu had ik niets."
Voordelen: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Nadelen: "Flight was cancelled and we had to return to Amsterdam after du,ping fuel to make sure we could have a safe landing."
Nadelen: "Flight was delayed"
Nadelen: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Voordelen: "Good efficient flight crew friendly and helpful"
Nadelen: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Voordelen: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nadelen: "Nothing to be honest . All positive."
Voordelen: "Yeah Everything well organized"
Nadelen: "I believe so"
Voordelen: "There is a nothing to mention that was memorable or comfortable."
Nadelen: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Nadelen: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Voordelen: "Despite being a short flight, they gave food"
Nadelen: "Nothing. All ok"
Voordelen: "More space in business class (777-300) than many other airlines."
Nadelen: "Entertainment very limited. No adjustable air vents in this aircraft"
Voordelen: "Spacious business class seats, excellent meals"
Nadelen: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Nadelen: "Geen wifi voor 9 uur"
Nadelen: "Entertainment worked sporadically"
Voordelen: "The schedule and timing"
Nadelen: "The airport, some of the crew, the aircraft seats, the entertainment system"
Nadelen: "There was no entertainment available."
Voordelen: "The crew was pleasant and boarding efficient I lucked out with first class"
Nadelen: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Voordelen: "The Air France service was ok. Got me to my destination on time and alive."
Nadelen: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Voordelen: "Not much expected as it was a budget trip."
Nadelen: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Voordelen: "Timely and smooth teansit."
Nadelen: "Food has a way to go to be appetising."
Voordelen: "Friendly crew, good meal and entertainment"
Nadelen: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Voordelen: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Nadelen: "Slight issue with headphone connection, was not the only passenger."
Voordelen: ". Budget airline with no legroom or extras"
Nadelen: "See above. Nothing specific to like."
Voordelen: "The free glass of red wine when the plane finally took off."
Nadelen: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Nadelen: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Voordelen: "Absolutely everything perfect."
Nadelen: "Through my own fault I ordered a different seat instead of window seat. :)"
Voordelen: "Boarding was on time"
Nadelen: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Nadelen: "Vlucht door vertraging van uit lax gemist op een paar minuten"
Nadelen: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Nadelen: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Nadelen: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Voordelen: "I didn’t actually liked the entertainment"
Nadelen: "I just didn’t enjoy the entrainment."
Voordelen: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Nadelen: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Voordelen: "Everything was very prefect and would love to fly again."
Voordelen: "Hospitality of the flight attendants"
Nadelen: "Toilets could hv been cleaned more often"
Nadelen: "Some toilet facilities out of order and some slow service"
Nadelen: "Geen ontbijt of iets dergelijks, dit ondanks vroege vlucht."
Voordelen: "Normale vluchtte t"
Nadelen: "Te last vetrokken"
Voordelen: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Nadelen: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Voordelen: "Boarding and punctuality."
Nadelen: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Nadelen: "The air France flight was overbooked and we had been in standby until the last minute"
Nadelen: "only there were del;ay at JFK"
Voordelen: "Crew was great."
Nadelen: "Food could be a bit better. White bread is unhealthy."
Voordelen: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Nadelen: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Nadelen: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Voordelen: "Amazing service, seat and FOOD"
Voordelen: "The food was good."
Nadelen: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Voordelen: "Good seat near the front."
Nadelen: "Delayed arrival by 30 minutes."
Nadelen: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Voordelen: "Crew are efficient and friendly."
Nadelen: "Very small plane."
Nadelen: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Voordelen: "Ticket price"
Nadelen: "Long check in wait in Dubai. Food was shocking - inedible!"
Voordelen: "Good seat"
Nadelen: "Free food"
Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"
Nadelen: "Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good"
Nadelen: "Best flight and touch down ever."
Nadelen: "My window seat didn’t have a window"
Nadelen: "London Concorde first Lounge is old, food and service terrible, toilets dirty. And that is the best they got. Will try to avoid BA and only use if no other option. LH and AF much better in Europe"
Nadelen: "Hard to get over having to recheck our luggage"
Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."
Voordelen: "Polite, friendly staff."
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"
Voordelen: "New plane."
Nadelen: "Plane was late to arrive so we were delayed about 30 min. However we had sufficient notice from BA and KAYAK regarding the changes."
Voordelen: "It was short. The crew was friendly."
Nadelen: "The drinks and snacks were not complimentary."
Voordelen: "Quick, smooth flight and a polite captain"
Nadelen: "Late leaving and arriving and baggage took forever to be delivered to belt."
Nadelen: "We couldn’t get on the flight. We arrived late because of an earlier flight but were at the ticket area before this flight even started boarding. Our boarding passes would not print at our departure location and I wasn’t able to check in online for it because it kept linking to the American Airlines website for checkin. We tried to print our boarding passes at the kiosks but it said we needed to seek assistance. We were misdirected to the ticketing/rebooking line which we sat in and watched the board change to boarding and later gate closing. There were only two agents at the desk helping the completely full queue. We were told that our reservation was apparently already changed to a later flight for some reason. Being delayed seven hours is a great way to start a honeymoon off."
Voordelen: "It was cool in the plane on a hot day."
Nadelen: "Nothing to report, all was normal. The safety video is awful."
Voordelen: "On time and smooth flight."
Nadelen: "We were packed in like sardines. There were no plugs to charge devices."
Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."
Voordelen: "Crew was very nice and helpful, even for such a short flight"
Voordelen: "Not yet done."
Nadelen: "My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure"
Voordelen: "Arriving in Paris"
Nadelen: "They have a fare that does not charge for Regular Bags....we booked it unknown toy us assuming we each could take a regular bag for no charge....well we have ended up paying an extra 400+ pounds for our bags to go each way to Paris and it has ruined our first time to Paris. The fare online was foreign to us and deceitful being from the US in every way. No one could even work with us or was willing to make a decision but everyone seemed to agree while still charging. No more British Airways Deceipt!"
Voordelen: "Love BA airlines. Just be on time get on the plane and they will get you to where you want to go."
Voordelen: "Lucky enough to get an empty seat next to us."
Nadelen: "Forced to gate check a bag for no reason; there was plenty of room and other similar bags were allowed through."
Nadelen: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Nadelen: "My previous flight was delayed at the start and further in flight so I missed my connection. LHR makes too much use of buses."
Voordelen: "The plane was not full and therefor gave us an opportunity to spread out."
Nadelen: "No complaints as this flight was pretty empty we had all the room we needed"
Voordelen: "Every thing on time no Daly"
Voordelen: "everything went smoothly"
Nadelen: "We booked online with a major travel booking site and got Much chaper seats than aa offered. However, they wouldnt assign us a seat until at the airport; what a hassle."
Voordelen: "I had extra leg room."
Nadelen: "The TV screen was in a stick and it had been used so much that if I didn't pull it forward all the way it would not stay up. Then when you try to put it down it hits the wall in front of you and doesn't tuck in."
Voordelen: "The flight was very short, and comfortable. I fell asleep 5minutes into the air and woke up 15minutes before landing; shortest flight I've taken yet."
Voordelen: "Loved how easy it was to board the plane."
Nadelen: "That there was a child who would not stop yelling but that is not your fault."
Nadelen: "It has been a week and British airways still hasn't delivered my suitcase."
Voordelen: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Nadelen: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Nadelen: "Weinig te eten weinig te drinken voor zo'n lange vlucht. Geen geluid op entertainment"
Voordelen: "No complimentary food or drink London to Paris"
Voordelen: "We appreciated the friendliness of the male Flighr Attendant during the boarding process."
Nadelen: "The landing announcement by the female Flight Attendant was inaudible (too close to the microphone?), and very uninspiring especially for tourists who were landing in wonderful Paris(!!!!!!!) from a 20-hour travel day. Wow."
Voordelen: "Cabin crew always professional. The cabin was fresh and new."
Nadelen: "the leg room In club Europe is appalling. No premium feel at all."
Nadelen: "British Airways didn't have my leg of this flight (London to Paris) as part of original checkin from Austin to London. As a result I stood in Customer relations line for 90 minutes, missed my flight, and was separated from other member in my travel party who didn't experience same problem and we were both on same booking confirmation"
Voordelen: "My flight boarded easily,left on time."
Nadelen: "The food. Portions were made for a child. Nasty tasting. The ideal was throw gravy on it and it will taste alright. There's no effort at all. Asked stewardness. Twice for water and never got it."
Voordelen: "we got on the plane fast,"
Nadelen: "Flight was 2 hours delay leaving plaen was old and the seats were in rough shape"
Voordelen: "Entertainment system functionality and selection was excellent."
Nadelen: "Tv screen does not tilt so when person in front puts their seat back it makes it hard to see. Probably only a problem in economy."
Voordelen: "got there alive"
Nadelen: "booked British Airways, got American Airlines. I didnt want American airlines. I would have booked American Airlines if I wanted American airways. there was no indication that the flight would be operated by any other than British air until I got to the check counter at British airways, and they sent me to the excruciatingly long check in line for American."
Voordelen: "That it got to my destination, eventually."
Nadelen: "The co-flight wasn't made clear to me. This was an American Airlines flight as is my return. Beyond the brand and gate confusion that resulted from this, the flight was delayed a couple hours and the plane looked like it hadn't been refurbished since the 70s."
Voordelen: "The customer service people were very helpful after we missed our flight but it would have been better if they were proactive in helping passengers who had limited time to get to their transfer gates."
Nadelen: "Reactive rather than proactive staff ... They should have informed us of a fast track lane if there were any but too many were standing around not helping. But the system was terrible ... Maybe it was just that particular day."
Nadelen: "The seats have zero leg room, it was quite uncomfortable."
Voordelen: "The food and service was good. The seats in coach were uncomfortable and the entertainment was subar as there were only 8 or so movies no being recent release"
Nadelen: "The lack of decent movies"
Voordelen: "Good choice of entertainment."
Nadelen: "Thd boarding was delayed. The food was terrible. Thd breakfast was barely edible. For such a long flight, our flight attendant didn't even check on us after serving the meal and appeared bothered to even be there. In all fairness this was an AA flight not British Airways."
Voordelen: "Arrived at my destination"
Nadelen: "Bought British Air tickets, got their partner airline American Air flight instead and didn't know of this switch until after purchase. Very rude! Crappy old plane, departed late, crappy food, mediocre service. I wanted British Air specifically as they are good in these areas."
Covid test in airport expensive and lengthy
Flight was cancelled by the airline, the morning of the flight.
Everything is good the flight attendant of very friendly
My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful.
Left my luggage behind. Flight attendants were extremely rude. Got charged twice for my ticket and still no refund. Worst airline i’ve ever flew with. This flight was first class by the way and they still managed to lose both my luggage and a couple’s luggage who were seated behind me also in first class. Absolutely ridiculous.
Service and kindness of crew could be improved substantially!!
Nadelen: "Food selection"
Voordelen: "The facilitie to board"
Nadelen: "They no have entertainment"
Nadelen: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Nadelen: "Not only was the flight hours late but there was practically no communication what was going on and what to expect."
Nadelen: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Voordelen: "Check in process was fast and easy!"
Nadelen: "More comfortable seats"
Nadelen: "Todo estuvo excelente!!!"
Voordelen: "Crew vriendelijk"
Nadelen: "Te weinig beenruimte, handbagage moest toch in het ruim, lang wachten op koffers heenreis"
Voordelen: "We almost lost the flight because of long lines at customs and the crew waited for us and let us board the airplane."
Voordelen: "seat empty next to me"
Nadelen: "food, flight attendants"
Voordelen: "Got In ahead of schedule"
Nadelen: "The boarding process"
Voordelen: "Perks of being emerald"
Nadelen: "Kayak did not send me my booking reference in the email. kayak has no customer service number"
Nadelen: "Absurd weinig beenruimte. Alleen geschikt voor mensen kleiner dan 1.50m. Je kunt het best de hele vlucht op het toilet gaan zitten. Dit was één keer, maar nooooit weer!!! Sterk af te raden!!"
Nadelen: "Belachelijk weinig beenruimte, waardoor ik niet eens recht in m’n stoel kon zitten!"
Nadelen: "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"
Voordelen: "no stress, the crew was professional"
Nadelen: "all good"
Voordelen: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Voordelen: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Nadelen: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"
Nadelen: "Your bag people are thieves."
Voordelen: "clean, good entertainment services, and service from crew"
Nadelen: "delayed start, very cold temp. during flight"
Voordelen: "Food was good Entertainment system is very good. Good selection of movies with good sound Crew does a fine job"
Nadelen: "I am an American who flew roundtrip Chicago - Madrid. We (family of 3) still haven't received our lost luggage from 2 weeks ago. When we checked in at Madrid, one staff told us to ask about the luggage downstairs at the luggage retrieval, which we are not allowed into. I came back and another staff woman told us to immediately go through immigration, because it takes so long to get through. Since our luggage appears to be lost for good, we will never take Iberia again. Madrid airport is a nightmare! We arrived at Madrid airport 2 hr 20 min. before our flight. Because the distance from the check-in counter to the plane is unbelievably far, and we all have to wait in very long lines, and then take multiple trains, escalators, and finally a bus, and U.S. passengers have their passports checked twice in long lines, we got on to the plane barely in time, on "last call" 30 min. before it took off. We will never fly through Madrid again! On any other trip from Spain overseas, we will choose some other city in Spain to leave from."
Voordelen: "surprisingly smooth transition with enough time to make all connections.."
Nadelen: "wish I would have been informed of imports not allowed but more my bad..."
Nadelen: "Connecting flight by the same airline put us only 10 mil late. The plane was still at the gate, but they did not let 15+ of us on board and left. We had to wait for 2 hours at a very unfriendly customer service to get placed on another flight."
Voordelen: "I had my reservations about Iberia air after reading reviews of them online so was surprised that my trip was pleasant. The food was actually one of the best I had in a while for an international flight and flight was on time. Service was courteous and prompt too, for the low price I couldn't have asked for more."
Nadelen: "I couldn't get my touch screen to work so didn't watch movies. But I also didn't bother to ask the stewardesses and just went to sleep. The seats were just the right size for me but can see ow it might be a problem for larger people. I'm guessing the seats are European size?"
Voordelen: "Landing was perfect"
Nadelen: "Everything was fine"
Voordelen: "Emergency exit seats. Very narrow though."
Nadelen: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Nadelen: "Poor film and tv selection, the majority from Fox. That's very limiting. Ear buds very bad quality w sound inly comeing through one bud."
Nadelen: "No help from kayak vayama to get additional baggage, seats"
Voordelen: "The crew were friendly and helpful."
Nadelen: "I think the Brie cheese I ate made me sick afterward. I wish the staff had brought water around more."
Voordelen: "on time, nothing stands out"
Nadelen: "couldn`t choose my seat"
Voordelen: "Good to eat on flight"
Nadelen: "Spacing was impossible for someone 6'2" or taller. It was incredibly tight for everyone. Extremely uncomfortable to fly for 3 hours like this."
Voordelen: "Great selection of movies and the food wasn't too bad."
Nadelen: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."
Nadelen: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Voordelen: "Confirt of plane"
Nadelen: "Delayed flight when in runway, had to return to the terminal..."
Voordelen: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Nadelen: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Nadelen: "Seats do not recline. Not even water was offered."
Voordelen: "Flight run smooth and they treat us well."
Voordelen: "Great entertainment set, neat reclining seats and nice crew."
Nadelen: "Plane departed early effectively leaving my luggage and vacation. Why did we leave gate 10 minutes early?"
Voordelen: "Promptness of flight. Comfortable seating. Excellent food and service."
Nadelen: "Personal entertainment unit did not work, making for a very long flight."
Nadelen: "They lost our bags wnd my whole trip is ruined. I m out thousands of dollars because I have things booked that I cannot go to because I have no clothes and I cannot leave my room,"
Voordelen: "Extremely disapointed of the way i had to find what airline was in charge of the flight. I almost missed it. I had to ask 3 different airlines, nobody could help me, i had to change terminal. Etc... Very stressful. Kayak explained very badly. I think about writing a review on your website and others"
Voordelen: "Movies and food were both very good."
Voordelen: "My bag did not make it to Madrid. It is still in Pariscand they don't know if it will be delivered tonight Sunday at 10 pm or tomorrow Minday! I have no clothes, no toiletries and am extremely frustrated."
Voordelen: "direct flight into Philadelphia!"
Nadelen: "We actually had to take a bus from the terminal to the plane....then walk up a flight of stairs to board the plane. I hate to think of what it would have been like if it was raining and cold. I NEVER had to do this before. It is not as if Barcelona is a third world country."
Nadelen: "The boarding was very slow and to seat to small for me."
Voordelen: "It was a very nice, standard flight. Nothing remarkable good or bad."
Voordelen: "The was not confortable"
Nadelen: "Having more entertaiment"
Voordelen: "On time"
Nadelen: "Seats and legroom"
Nadelen: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Nadelen: "Baggage claim was nearly one hour long"
Nadelen: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Nadelen: "Not even water is offered to people"
Voordelen: "Quick and convenient"
Nadelen: "Delays are always an issue"
Nadelen: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Voordelen: "They changed the flight schedule and i asked them for refund and i did not get my money back"
Voordelen: "Everything was fine"
Nadelen: "No problems"
Voordelen: "Not full flight"
Nadelen: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Voordelen: "We departed on time It was cheap to check a bag"
Nadelen: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Voordelen: "The flight was on time."
Nadelen: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Voordelen: "All went well with no interference."
Nadelen: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
Nadelen: "Free tea & coffee would be ideal"
Nadelen: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Voordelen: "The crew was personable. Flight was on time."
Nadelen: "Transavia delayed 1:30h the flight."
Nadelen: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
Voordelen: "very nice crew"
Nadelen: "no pre-checkin on my return flight"
Voordelen: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Nadelen: "I liked it all!"
Voordelen: "Cheap ticket"
Nadelen: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Voordelen: "Cheap. Gets you from one stop to the next."
Nadelen: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Voordelen: "Plane comfort was normal to good."
Nadelen: "Boarding staff at Orly was disgustingly rude."
Nadelen: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Voordelen: "That I could finally land in Madrid, actually a quick flight!"
Nadelen: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
Voordelen: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Nadelen: "Nothing not to like."
Voordelen: "Flight was on time"
Nadelen: "Boarding and disembarking were poor"
Voordelen: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
Nadelen: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
Voordelen: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Nadelen: "See above"
Voordelen: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Nadelen: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Nadelen: "Crew were very rude"
Voordelen: "Gets the job done. Quick flight, well managed. Crew members were nice."
Nadelen: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Voordelen: "Quick boarding comfortable"
Nadelen: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
Voordelen: "Staff in the plane and food options"
Nadelen: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
Voordelen: "Lines and delays and shuttles and more delays."
Voordelen: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Nadelen: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
Voordelen: "EAsy boarding, staff, comfort, cleanliness, everything."
Nadelen: "Everything was good."
Voordelen: "Boarding was quick and efficient"
Nadelen: "Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both"
Voordelen: "Comfortable seating, clean, good flight"
Nadelen: "Extremely late in boarding, unorganized approach to manage lineup or boarding process, take off was delayed."