Voordelen: "The whole business class experience"
Nadelen: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Voordelen: "Again seats space could be better. Crews were very attentive."
Nadelen: "Other passengers reclining their seats could be a nuisance..."
Voordelen: "Crew very helpful. Seat was very good, food excellent."
Voordelen: "New aircraft"
Nadelen: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Nadelen: "More storage space in business"
Voordelen: "Just ok"
Nadelen: "The crew and the service"
Voordelen: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Nadelen: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Voordelen: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Nadelen: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Nadelen: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Voordelen: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Nadelen: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Nadelen: "20 min late but acceptable for a 15 hr flight"
Voordelen: "The staff was amazing"
Voordelen: "Good food. Friendly staff efficient airports."
Nadelen: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Voordelen: "Excellent crew and very well dressed and always smiling"
Nadelen: "The lights were switched off for a very long time. That can be avoided"
Voordelen: "Crew was attentive and made extra effort to meet special requests from passengers."
Voordelen: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Nadelen: "Food was good but was not full compared to emirates."
Voordelen: "All Crew members was friendly seats i found comfortable."
Voordelen: "crew were very friendly and helpful. flight was one of the best i’ve had"
Nadelen: "boarding at sydney was very confusing"
Voordelen: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Nadelen: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Voordelen: "Kindy flight attedances,,smooth boarding,,delicious food"
Nadelen: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Voordelen: "Crew was polite."
Nadelen: "For such a long journey, the plane could have been nicer."
Voordelen: "Seat was very comfortable, crew was very nice,"
Nadelen: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Nadelen: "Seat space could be wider for working"
Voordelen: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Nadelen: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Voordelen: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Nadelen: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Voordelen: "Got bumped to Business Class"
Voordelen: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Nadelen: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Voordelen: "Comfortable flight, punctual, helpful crew."
Nadelen: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Nadelen: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Voordelen: "The main course"
Nadelen: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Nadelen: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Voordelen: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Nadelen: "It was a 17 hour flight, but they made it bearable."
Voordelen: "Crew members were very friendly n helpful."
Voordelen: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Nadelen: "Too cold"
Voordelen: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Nadelen: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Voordelen: "Service was nice."
Nadelen: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Nadelen: "too long a flight 17 hours from SFO to Singapore"
Voordelen: "Service was great."
Nadelen: "Bit on the cold side."
Nadelen: "Food was very poor."
Voordelen: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Nadelen: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Voordelen: "Overall service, good leg space."
Nadelen: "We were seated in the same section with four babies."
Voordelen: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Nadelen: "Really nothing. I loved flying with them."
Voordelen: "Nothing specific"
Nadelen: "No real dramas"
Voordelen: "Overall just a really great experience."
Nadelen: "Nothing negative to report."
Voordelen: "Consistency of service, efficient"
Nadelen: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Voordelen: "Very nice crew."
Nadelen: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Voordelen: "The food was ok. It didn't set my heart on fire, but I did finish it."
Nadelen: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Nadelen: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Voordelen: "To be able to bring luggage up to 30 kilo's"
Nadelen: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
It was more the fault of Amsterdam Airport Schiphol, and the entire experience was a circus.
Very friendly crew members. They ran out of veggie food half way through the distribution. Had to make do with bread only.
The space between chairs in economy class is so tight
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Voordelen: "the crew were so nice"
Nadelen: "not enough room between seats"
Nadelen: "crew at the gate."
Voordelen: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Voordelen: "comfortable seating, friendly helpful crew, good food"
Nadelen: "sometimes too cold sometimes too warm"
Voordelen: "Food was good ."
Nadelen: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Voordelen: "Geweldige luchtvaartmaatschappij, geweldige service!"
Voordelen: "Crew as usual very kind"
Nadelen: "They put me on stand by because flight was overbooked"
Nadelen: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Nadelen: "I could have used USB charging station."
Nadelen: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Voordelen: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Nadelen: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Voordelen: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Nadelen: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Voordelen: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nadelen: "Everything was great"
Voordelen: "The staff was nice"
Nadelen: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Voordelen: "Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly."
Nadelen: "Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system."
Nadelen: "45min of delay due to defrosting of the wings and crowded airspace at the destintion"
Voordelen: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Nadelen: "Two of the flight attrendants in our area were in a bad mood and it showed."
Nadelen: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Voordelen: "Nothing about it"
Nadelen: "They didn't even take us!"
Nadelen: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Nadelen: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Nadelen: "Cabin temperature was a little hot"
Voordelen: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Nadelen: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Nadelen: "The flight was delayed by 85 minutes from Newark to Zurich"
Voordelen: "staff was very nice"
Voordelen: "Friendly and high quality service"
Voordelen: "Swiss took care of your mistake, booked on subsequent flight."
Nadelen: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."
Voordelen: "not enough room, everything hastily delivered"
Nadelen: "- late in arrival - 2h late in departure - lost my luggage"
Voordelen: "On time, good service, nice crew"
Nadelen: "Tight space for legs when chair is in flat setting"
Voordelen: "Crew was good on the overseas flight. The purser especially, and his attitude rubbed off on the others."
Nadelen: "No wifi. Entertainment screen, etc was ancient by competitors' standards. Very difficult to operate, and I could not get it switched off once on. The screen light was in my face all night! I noticed another passenger with the same problem. Screen kept going blurry too. I booked Swissair because the price was good, now I regret that."
Voordelen: "Crew and people were fabulous!"
Nadelen: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Nadelen: "1 hr 50'' delay"
Voordelen: "Best services."
Voordelen: "Best airline I have ever flown"
Voordelen: "Professional polite crew."
Nadelen: "Seats too SMALL Food not eatable"
Voordelen: "Comfortable and safe flight"
Nadelen: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Voordelen: "They put us in a nice hotel"
Nadelen: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Nadelen: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."
Voordelen: "I don't think I'd ever experienced such a friendly and empathetic crew."
Nadelen: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Voordelen: "Vlucht was snel naar NL, maar"
Nadelen: "boarden duurt altijd zolang."
Voordelen: "Mooi vliegtuig, met alle gemakken voorzien."
Nadelen: "Helaas, helaas, heel veel turbulentie gehad."
Voordelen: "food is amazing"
Nadelen: "seat is outdated, but new seat for biz is coming very soon"
Voordelen: "Crew was very good and seat in long trip was comfortable"
Nadelen: "Boarding in first leg needs more organization"
Voordelen: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Nadelen: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Voordelen: "Turkish got us on board although our incoming flight was delayed."
Nadelen: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Voordelen: "Food, comfort, wifi, entertainment."
Nadelen: "The flight left an hour late. But the crew never explained why the delay."
Voordelen: "The food and the entertainment was excellent!"
Nadelen: "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."
Voordelen: "Service food timely departure"
Nadelen: "Nothing to dislike"
Voordelen: "Excellent food"
Nadelen: "Boarding was a bit chaotic"
Nadelen: "customer service needs upgrading"
Voordelen: "The service and the cleanse up to the tope"
Voordelen: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Nadelen: "Older equipment. A little bit tight. But not too bad."
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Nadelen: "small plane, noisy! did not like business class. BUt overall ok"
Voordelen: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Voordelen: "Service, timing"
Nadelen: "Didnt love the food ..."
Nadelen: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Voordelen: "Liked the movies and entertainment selections."
Nadelen: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Voordelen: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Nadelen: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Voordelen: "the flight was comfortable and the crew as very warm"
Nadelen: "since i had a connecting flight and in changing timezones i as served breakfast in both flights in a duration of 12 hours. the food was also not according to my taste buds."
Voordelen: "Quick check in. Nice staff."
Voordelen: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Nadelen: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."
Voordelen: "Food is bad.no other word is fitted. All the rest is good."
Voordelen: "good entertainment system good legroom new airplane"
Nadelen: "lowered the food standards compared to previous flights flight was late"
Voordelen: "Service was exceelent and all crew staff were professional and friendly and courteous."
Voordelen: "Great airline"
Nadelen: "More leg room is needed"
Voordelen: "Just entertainment system and crew makes your life easier on aircraft."
Nadelen: "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
Voordelen: "Friendly crew. Good food."
Voordelen: "service always good"
Nadelen: "on the last flight didn't even have a personal monitor"
Voordelen: "The Turkish airline staff was great and very helpful"
Nadelen: "Itinerary on the way to Amsterdam was not correct and made me miss my first connection No option to pick vegetarian food ."
Nadelen: "to hot, very hot!!! ו suffered too much"
Voordelen: "Good overall service"
Nadelen: "The staff could've been more patient"
Voordelen: "Muy buena aerolínea. Todo estuvo bien. 100% recomendada."
Voordelen: "Food, boarding"
Nadelen: "Leg room was limited"
Voordelen: "great company."
Voordelen: "I liked the entertainment options during the flight."
Nadelen: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Voordelen: "food + entertainment"
Voordelen: "On time and the crew very friendly"
Nadelen: "Boarding was not very well managed. They did not stick to the proper sequence."
Voordelen: "Food was excellent. Service was awesome."
Voordelen: "All perfect this time. Food was so tasty as always:) crew is very kind."
Nadelen: "Always delay flight"
Nadelen: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Nadelen: "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
Voordelen: "I love the comfort and hospitality offered by the Turkish"
Voordelen: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Voordelen: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Nadelen: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."
Voordelen: "Overall, it was a pleasant flight with good food and entertainment."
Nadelen: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
Voordelen: "Professional yet very friendly staff"
Voordelen: "Food and comfort for the price paid"
Nadelen: "Need more assistance during boarding in Dhaka/ DAC"
Flight was okay when we got on it eventually after 4 hour delay. Spent another 45 minutes on the plane waiting for a gate. All quite tiring
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
Comfortable flight. Lots of space.
Clean and comfortable short flight. Arrived on time.
Delays, grumpy service staff
The new business class configuration isn't the best. Knees keep bumping. The seat area wasn't the cleanest either. There was an orange peel on the floor. Meal - mediocre.
Had a brillant flight from LAX and the lady that check us in at LAX on the vs6848 flight to Manchester was outstanding ! And deserves recognition! She was patient with when we were paniced about us been late and havibg five chikdren under five...she kept us clam... reassured us and booked our bags..ensure my elderly mother had assistance and also waited for my husband who had gone to the toilet and jad got himself lost in the airport. We made it to the plan on time... please fjnd that lady as I really want her to be recognized The plane was of high standard and we got the seats thats worked well with our large family My email is firstname.lastname@example.org if you need more information.
Voordelen: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Voordelen: "Amazing !"
Nadelen: "Nothing all good really"
Nadelen: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Voordelen: "Crew was generally nice and caring."
Nadelen: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Voordelen: "Crew was nice"
Nadelen: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Voordelen: "Premium economy was perfect, smaller cabin with less people, great flight."
Nadelen: "Seats were really old and outdated"
Voordelen: "The flight was so delayed I missed my connecting flight to jfk."
Nadelen: "The flight was so delayed I missed my connecting flight to jfk."
Nadelen: "Getting home 5 hrs later than planned"
Voordelen: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Nadelen: "Boarding can get crowded so don't be in a rush"
Voordelen: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Nadelen: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Voordelen: "Service, pilot updates, and seating were all great!"
Voordelen: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Nadelen: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Voordelen: "Friendly staff, so much food/snacks were offered. Good movies available."
Nadelen: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Voordelen: "Service, meals, friendly and attentive FAs"
Voordelen: "The crew were friendly."
Nadelen: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Voordelen: "The cabin crew were excellent!"
Nadelen: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Voordelen: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Nadelen: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Voordelen: "Legroom, lovely staff and all round good flight"
Nadelen: "Older media entertainment screen with hard to use touch interface."
Nadelen: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Voordelen: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Nadelen: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Voordelen: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Voordelen: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Nadelen: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Voordelen: "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Nadelen: "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."
Voordelen: "Efficient service"
Nadelen: "Entertainment screens were of poor quality"
Voordelen: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Nadelen: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Voordelen: "Food was great, plenty of it also"
Nadelen: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Voordelen: "Staff was friendly and welcoming."
Nadelen: "There was nothing not to like."
Voordelen: "Easy check in and boarding."
Nadelen: "Uncomfortable seats and poor food."
Voordelen: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Nadelen: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Voordelen: "I liked the entertainment system, free adult beverages and boarding process"
Nadelen: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Voordelen: "Service, food, etched all fine"
Nadelen: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Voordelen: "Food and beverage choices excellent"
Nadelen: "Cold draft at all times."
Voordelen: "The crew was very good with the passengers and attentive"
Nadelen: "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"
Voordelen: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Nadelen: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Nadelen: "45 minute delay on runway after landing was very very frustrating."
Voordelen: "Staff were friendly and flight was clean. Lots of movies to watch."
Nadelen: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
Voordelen: "Good was decent."
Nadelen: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."
Nadelen: "The food I had food poisoning"
Crew was especially nice and attentive
Austrian airlines food is really good compared to more recent airlines I’ve been on
Voordelen: "Boarding a smooth flight"
Nadelen: "Food absolutely"
Voordelen: "Crew allowed me to change seats to get two empty seats by the window that were available."
Nadelen: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Nadelen: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"
Voordelen: "The plane was comparatively clean"
Nadelen: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Voordelen: "Noting outstanding."
Nadelen: "Seat comfort."
Nadelen: "Terrible food and service"
Voordelen: "Food was good. Plane was good."
Nadelen: "Night flight should turn off light. Staff was not skillful and professional."
Voordelen: "Prima voor 1 uur vliegen"
Voordelen: "It got me where I wanted to go, non-stop, for a reasonable price."
Nadelen: "The economy seats seem to be narrower than they are on other airlines."
Voordelen: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Voordelen: "Generally very pleasant flight"
Nadelen: "No complaints"
Voordelen: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Nadelen: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."
Voordelen: "I liked the crew on the flight."
Nadelen: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Voordelen: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Nadelen: "Food was ok, not great."
Voordelen: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Voordelen: "clean airplane. staff friendly and helpful. good movie selection"
Nadelen: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Voordelen: "the crew were very nice polite and helpfull"
Nadelen: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Voordelen: "Vino in Plastic cups from 1L"
Nadelen: "Could Food"
Nadelen: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Voordelen: "I had double seat all to myself so that was nice."
Nadelen: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"
Voordelen: "Everything OK"
Nadelen: "Arrived 5’ later, lost train"
Voordelen: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Nadelen: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Voordelen: "Very comfortable aircraft"
Voordelen: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Nadelen: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
Voordelen: "Smooth strait flight, friendly polite crew"
Voordelen: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Voordelen: "Staff was nice."
Nadelen: "flight was late."
Voordelen: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Nadelen: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Voordelen: "Ok food, on-board personnel friendly. Seats could use a tad more space but were ok for economy"
Nadelen: "Boarding personnel in Vienna was very unfriendly and didn't inform us of the need for a new boarding pass during transfer"
Voordelen: "Ok good, on-board personnel friendly. Seats could use a tad more space but were ok for economy"
Nadelen: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Voordelen: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Voordelen: "The plane itself was ok, the food also was ok."
Nadelen: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Voordelen: "friendly, helpful crew"
Nadelen: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Voordelen: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Nadelen: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Voordelen: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"
Voordelen: "Salzburg airport connection first leg flight"
Voordelen: "It went smoothly and my luggage showed upon time"
Nadelen: "Cramped quarters good thing it was a short hop"
Nadelen: "Comfort/ food and service could have been better"
Voordelen: "Ground crew was very helpful. Nothing remarkable about the flight"
Nadelen: "Flight was late. This made the connection in Vienna very stressful"
Nadelen: "The seats were uncomfortable when reclined. My legs felt awkward without support"
Voordelen: "Cordial staff, on time flight, and tasty meals."