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Voordelen: "Professional crew. Good simple check in."
Nadelen: "Nothing."

Voordelen: "Pleasant crew. Appropriate and efficiently served snack."
Nadelen: "Boarding and disembarkation were slow."

Voordelen: "Everything works and quick to get to destination."

Voordelen: "Flight arrived on time"
Nadelen: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Voordelen: "The crew were excellent and seats were comfy."
Nadelen: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Voordelen: "very nice crew"
Nadelen: "my bagfage was lost"

Voordelen: "The crew are amazing! Attentive and friendly."
Nadelen: "The seats could have been bigger."

Voordelen: "quick/efficient boarding - good staff - good food - easy flight !"
Nadelen: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Voordelen: "Helpful and kind crew"
Nadelen: "I wish there was WiFi"

Nadelen: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Nadelen: "Inflight was better than I expected. But needs upgrading air crafts."

Voordelen: "Good"
Nadelen: "Nothing"

Nadelen: "My suitcase didn't come with the airline."

Voordelen: "Efficient boarding system, clearly signposted. Professional staff"

Voordelen: "Very friendly onboard personnel - I really had kind of homy feeling."

Voordelen: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nadelen: "there was no lounge close to our departure gate"

Voordelen: "Really friendly staff. Great service"

Voordelen: "Cabin crew were very professional."
Nadelen: "Aircraft returned to gate due to fault and was delayed for 45 min."

Voordelen: "Delayed flight but staff apologized as for safety reasons."
Nadelen: "Very late arrival"

Voordelen: "Short flight with good communication."
Nadelen: "Nil to complain."

Voordelen: "Absolutely nothing!"
Nadelen: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Voordelen: "The staff was very helpful and professional. Promp response to calling for attention."
Nadelen: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Nadelen: "Bit cramped for space"

Voordelen: "Consistently high standards"
Nadelen: "Nothing"

Voordelen: "Very friendly and helpful personnel."

Voordelen: "Everything"
Nadelen: "Nothing"

Nadelen: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Voordelen: "Good efficient flight crew friendly and helpful"

Voordelen: "The included snacks and the seats."
Nadelen: "Nothing."

Voordelen: "Very little if any."
Nadelen: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Voordelen: "Timing & efficiency. Good food though only a sandwich."
Nadelen: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Nadelen: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Nadelen: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Voordelen: "Catering is ok"
Nadelen: "Seats comfort really old school"

Voordelen: "On time."
Nadelen: "No negative"

Voordelen: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Nadelen: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Voordelen: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Nadelen: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Voordelen: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Nadelen: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Voordelen: "Flight was efficient enough and staff were friendly."
Nadelen: "It was delayed quite a bit and more on-time updates would have been appeciated."

Voordelen: "Loved this 747! Crew was professional and food was very good."
Nadelen: "We had a long wait (25 minutes) at the gate because we were early."

Nadelen: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Voordelen: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Nadelen: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Voordelen: "Speed, crew, and reliablity."
Nadelen: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Voordelen: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Nadelen: "lack of meal options"

Voordelen: "Same as above"

Voordelen: "Night flight so no entertainment allowed sleeping"
Nadelen: "Kosher food could be improved"

Voordelen: "Loads of leg room"
Nadelen: "Loved everything"

Voordelen: "Same as above"

Voordelen: "The crew was amazing and took measures to make the flight Covid safe"
Nadelen: "The food was not the best and Twistees weren't available. Also the seats felt narrow"

Nadelen: "Flight going out cramped seats, going back much bigger space and USB ports. Cabin crew weren’t very cheerful"

Voordelen: "I didn’t like anything"
Nadelen: "The female FA gave me an attitude when I asked about moving to a window seat"

Voordelen: "Older aircraft; no charging or internet. However, I was able to stretch out and sleep due to the aircraft not being full. The crew was great!"
Nadelen: "The flight was very late to take off. The aircraft could be improved with charging outlets for smartphones/computers, and Internet. I was offered food and beverage, without knowing these were not free. For the cost, the size and quality was poor."

Nadelen: "Primind bagajele"

Voordelen: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Nadelen: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."

Nadelen: "These jerks delayed our flight because our plane was late in arriving. Fine. They give us zero information on what’s going on as we stand in line forever. Then they load us onto the jet and apologize for the delay. Then the jerks announced a new delay. This time a flight in Palermo had technical difficulties, so we would take on their passengers. After another hour sitting in this tin can and our own flight passengers now missing there connections due to this double delay the pilot announced he has no clue what’s going on. He hasn’t heard from the company!!! The passengers were mad! Another time elapsed. Captain says we can’t wait. Let’s go. Now half of us missed our connections!! Air Malta I have a message to you. Clean up your unprofessional act. I get it that a flight had delays but then you did the same thing to us!! I’m pissed at your holier than thou attitude. You were 100% unprofessional."

Voordelen: "Flight was perfect and on time. Seating comfortable."
Nadelen: "No free snacks but available upon payment. But not cheap."

Voordelen: "All was good"

Voordelen: "Prompt boarding"
Nadelen: "No complementary drink or snack"

Nadelen: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."

Voordelen: "Bad seats, too small"
Nadelen: "3 hours late taking off"

Nadelen: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."

Voordelen: "fabulous flight and crew"
Nadelen: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"

Nadelen: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."

Voordelen: "Pleasant crew. Clean plane."
Nadelen: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."

Voordelen: "Crew were ok. But flight was delayed and cabin was very warm."
Nadelen: "If airline informs of delays, cooler cabins"

Voordelen: "Boarding process was smooth and the flight was on time."
Nadelen: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."

Voordelen: "It was only an hour and a half from Rome"
Nadelen: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."

Voordelen: "On time , comfortable seats , nice staff"
Nadelen: "Nothing"

Voordelen: "Fare itself is very reasonable for distance."
Nadelen: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."

Voordelen: "OK"
Nadelen: "Flight delayed by 45 mins"

Voordelen: "It was a cheap budget flight which gets you from A to B with no frills !"
Nadelen: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"

Voordelen: "Nothing"
Nadelen: "Everything"

Voordelen: "The smooth take off and landing. Excellent piloting"

Voordelen: "The lounge and the staff were wxcellent"
Nadelen: "Lack of information about reason for initial two-hour delay"

Voordelen: "Good service throughout"

Voordelen: "Flight attendants"
Nadelen: "Food was awful"

Voordelen: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."

Voordelen: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."

Nadelen: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."

Voordelen: "Nothing"
Nadelen: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"

Voordelen: "The crew were nice."
Nadelen: "An hour delay, a cheap sandwich and no entertainment."

Voordelen: "Pleasant approach of staff"
Nadelen: "Planes are rather small"

Voordelen: "nothing"
Nadelen: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"

Voordelen: "Very nice flight. Great service and a lot of seat room"

Voordelen: "They are generous, they have quality seats and they are nice people"
Nadelen: "Can't check in online from TLV"

Voordelen: "I got to where I needed to go."
Nadelen: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"

Voordelen: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Nadelen: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"

Voordelen: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Nadelen: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."

Voordelen: "The short flight."
Nadelen: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."

Voordelen: "Fast, easy, and comfortable flight, with a friendly crew."
Nadelen: "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."

Voordelen: "Quick and easy boarding"
Nadelen: "Food and no entertainment, crew was not consequent with safety rules."

Voordelen: "Friendly attendants on roomy older plane."
Nadelen: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."

Voordelen: "Tea and coffee should be included not you have to buy it!"

Voordelen: "Excellent service and a delightful crew."

Voordelen: "Comfortable flight. Polite and friendly team."

Voordelen: "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."

Voordelen: "Really happily uneventful ride."
Nadelen: "The passport control at Heathrow airport (for this airline) was beyond horrible. There were queues leading to even longer queues and we were two hours waiting to reach the passport control desk. It did take the edge off flying into this particular terminal in Heathrow."

Nadelen: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"

Nadelen: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."

Voordelen: "Friendly and helpful crew"
Nadelen: "Disembarkation at Belfast"

Voordelen: "Crew and new, spacious aircraft"
Nadelen: "Nothing in particular."

Nadelen: "Bordeaux airport terrible. Hot and long check-in. What’s the point of checking in online and then lining up in a checkin queue. Gate 16 horrid. Hot, no facilities and then a walk to the plane in torrential rain."

Voordelen: "Seats are nice and comfy"
Nadelen: "Flight was late. Ground crew were atrocious and lost passengers and then insisted on counting the whole plane twice (as they got it wrong the first time). The flight was delayed by 4hrs in total and then Aerlingus denied compensation was due. Appalling performance"

Voordelen: "Not much"
Nadelen: "Our bags were lost, no apologies (in fact, the phone was put down on me twice), when the bags were returned after 24 hours, one was damaged and had to be replaced at my expense....no chance of a refund. My family and I will NEVER TRAVEL WITH AER LINGUS AGAIN....the worst airline in the world"

Nadelen: "Over 90 minutes delayed. Plane was so hot it was uncomfortable"

Voordelen: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Nadelen: "Everything was simply perfect"

Nadelen: "Comfort"

Voordelen: "Hostess were helpful and friendly"
Nadelen: "Middle seat in first row and my bag half way down the plane so although I could’ve been first off I was in actual effect the very last."

Voordelen: "Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here."
Nadelen: "Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance."

Voordelen: "No food no entertainment"

Nadelen: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"

Voordelen: "Plane was only 65/70 full"

Voordelen: "Staff on board were friendly"
Nadelen: "7 hour delay with no effort to facilitate passengers"

Nadelen: "Delayed as always"

Voordelen: "the food"
Nadelen: "the service was disgraceful"

Voordelen: "Staff & pilots excellent"
Nadelen: "Flight was delayed by 2 hours."

Voordelen: "Large plane"
Nadelen: "Deplaning"

Voordelen: "Never got on as we were 5 minutes late at the bag drop. Attendant telephoned her line manager 40 minutes before take off and refused to take our luggage. She did manage to book us on flights for the following day at a cost of £290. Not a good experience!"
Nadelen: "Never made the plane."

Voordelen: "Staff really helpful"
Nadelen: "No vegan food options"

Voordelen: "Space for legs unlike ryanair"

Voordelen: "Fast efficient boarding. Short flight so no issues."

Nadelen: "Boarding and deplaning"

Nadelen: "Missing connecting flight"

Voordelen: "the immigration in Dublin and the connection services in Dublin"
Nadelen: "I booked extra space seats and then they changed the plane and moved us in regular seats. We talked to a person from Air Lingus and he said it happens often but there's nothing to do. on board, the head sets are very old and you could only hear from one ear using the head set provided by Air Lingus. in 2018 ?! seriously !?"

Nadelen: "Terrible"

Voordelen: "Time of connection"
Nadelen: "Was a bit dirty between sits"

Voordelen: "Quick Boarding"
Nadelen: "Flight was delayed for an hour"

Voordelen: "Average flight"
Nadelen: "Not enough legroom I felt like a sardine"

Voordelen: "Friendly staff."

Voordelen: "On time. Reached early"
Nadelen: "No compliments of drinks"

Voordelen: "Your staff are very friendly. But you probably need more staff to help people with self check in as there were a few elderly people standing around not knowing how to use the self check in ."
Nadelen: "Was not happy about paying extra for my luggage . At the price I paid for my flight I would have expected a luggage allowance of one check in bag."

Voordelen: "Crew on board were positive and helpful"
Nadelen: "Flight was delayed and there was no information available in the terminal as to why, delays with announcing that we wouldn't be departing on time as per schedule, updates were slow and not forthcoming, disappointed with the service from the airport reps"

Voordelen: "everything was good as usual"
Nadelen: "check-in desk couldn't check me through to my connecting flight with Virgin Atlantic so I had 15mins once landed in Heathrow to get through passport security and checkin at Virgin Atlantic desk.... I'm young and fit so was able for the dash but elderly or familys would not have made the connecting flight in that time"

Voordelen: "Crew on board were very nice and very helpful.Apart from that I am struggling to see how this is a 4 star airline. It's a joke"
Nadelen: "AerLingus use a Boeing757 on this route and the seats are old, uncomfortable and many have dips in them.The entertainment system is ancient and had limited stuff on it. The food was as bad as airplane food gets. The 'beef' Shepard pie was lumpy and over salted. Also you must pay for beer and wine on this 4 star airline. They use "smart flies aer Lingus " as their advert tag line. In my opinion smart flies someone else"

Nadelen: "I can't actually make a comment on the food since u have to pay for it and I didn't want to. Nothing appealed enough to pay for it. Entertainment wise, there was no entertainment so I have it one star"

Voordelen: "The flight was nearly empty. Never had that silent, and peaceful flight. Everyone found there space and fell asleep."

Voordelen: "Confort"
Nadelen: "Too cold"

Nadelen: "Didn't like the fact when we landed in Dublin at 1.25 am. The plane did not park at terminal 2 but on the Tarmac where we had to walk in the cold to a door and then walk down a dingy corridor past terminal 1 security and luggage reclaim to terminal 2 to get out . If they are landing planes at the old terminal passport control and baggage reclaim should be in terminal 1 for these flights instead of a long trek"

Voordelen: "Amerikaanse douane in Dublin."
Nadelen: "onduidelijkheid over eten en drinken tijdens de vlucht"

Nadelen: "lawaai toilet"

Voordelen: "Crew, speed, ease of security at Cork"
Nadelen: "The lady in 1C who turned her phone on as soon as we hit the British coast"

Voordelen: "relatively generous baggage allowances"
Nadelen: "Total absence of food and drink"

Voordelen: "On time"
Nadelen: "Delay at Dublin waiting for plane to get parked"

Voordelen: "They were really good with my daughter who was very scared of flying"

Voordelen: "Punctual and on time"
Nadelen: "Nothing really"

Voordelen: "All was perfect"

Voordelen: "Apart from the boarding everything was o.k."

Voordelen: "We actually flew Aer Lingus Regional rather than AL mainline. Lots of legroom on the ATR aircraft. Boarding is generally quick"

Voordelen: "Punctual"
Nadelen: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Voordelen: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Nadelen: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Voordelen: "n/a"
Nadelen: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Nadelen: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Nadelen: "Geen wifi voor 9 uur"

Voordelen: "Crew very professional"
Nadelen: "Boarding was a little confusing"

Voordelen: "cbvghjkl;"
Nadelen: "mmmm"

Nadelen: "It was a great flight can’t think of anything"

Voordelen: "The transfer times were excellent"

Nadelen: "Booked with my partner. Ended up sitting apart. Not good"

Nadelen: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Nadelen: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Nadelen: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Nadelen: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."

Nadelen: "My entertainment device did not work the entire flight."

Nadelen: "They lost my luggage :("

Voordelen: "Staff and services all very good definitely"
Nadelen: "Everything was brilliant"

Voordelen: "DIY snack area"
Nadelen: "Food and seating"

Voordelen: "The crew"
Nadelen: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Voordelen: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Voordelen: "The staff were very helpful and professional."
Nadelen: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Voordelen: "Good quality flight"
Nadelen: "But delayed and lost baggage"

Voordelen: "The Air France service was ok. Got me to my destination on time and alive."
Nadelen: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Voordelen: "Timely and smooth teansit."
Nadelen: "Food has a way to go to be appetising."

Voordelen: "Everything"

Voordelen: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Nadelen: "Slight issue with headphone connection, was not the only passenger."

Voordelen: ". Budget airline with no legroom or extras"
Nadelen: "See above. Nothing specific to like."

Voordelen: "The free glass of red wine when the plane finally took off."
Nadelen: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Voordelen: "Nothing"
Nadelen: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Voordelen: "Boarding was on time"
Nadelen: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"

Nadelen: "Vlucht door vertraging van uit lax gemist op een paar minuten"

Nadelen: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Nadelen: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Voordelen: "I didn’t actually liked the entertainment"
Nadelen: "I just didn’t enjoy the entrainment."

Voordelen: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."

Nadelen: "Some toilet facilities out of order and some slow service"

Voordelen: "Punctueel"
Nadelen: "Geen ontbijt of iets dergelijks, dit ondanks vroege vlucht."

Voordelen: "Normale vluchtte t"
Nadelen: "Te last vetrokken"

Voordelen: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Nadelen: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."

Voordelen: "Boarding and punctuality."
Nadelen: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."

Nadelen: "The air France flight was overbooked and we had been in standby until the last minute"

Voordelen: "Crew was great."
Nadelen: "Food could be a bit better. White bread is unhealthy."

Voordelen: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Nadelen: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."

Voordelen: "Amazing service, seat and FOOD"
Nadelen: "Nothing"

Voordelen: "Good seat near the front."
Nadelen: "Delayed arrival by 30 minutes."

Nadelen: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Voordelen: "The flight was good overall. Friendly crew good attention."
Nadelen: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."

Voordelen: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Nadelen: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."

Voordelen: "Crew are efficient and friendly."
Nadelen: "Very small plane."

Nadelen: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"

Nadelen: "Seats are old and worn. Pitch is Ok. BEG is bad, at least if you connect there to the JFK flight. You have to go to different desks to verify passport (!) and pass additional security control where they don't let you carry in any tax free purchases you make at your originating airport although you never leave the transit area. Boarding is chaotic with no staging."

Voordelen: "Smooth and simple. Great flight!"

Voordelen: "The flight experience was smooth!"
Nadelen: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."

Nadelen: "The extra customs in Belgrade when the flights are already late is random and ridiculous. The staff makes some people take off shoes but not others, they opened my cartoon accusing me of having a liquid when I had an empty glass container that he’d already been checked at two other checkpoints."

Voordelen: "The actual takeoff and landing with this airline is usually smooth"
Nadelen: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."

Voordelen: "Evriting"

Voordelen: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Nadelen: "They should finally replace old ATR-72."

Voordelen: "Super comfortable the seats and staff"
Nadelen: "Nothing it was great."

Voordelen: "Nothing"
Nadelen: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"

Voordelen: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Nadelen: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."

Nadelen: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"

Voordelen: "Food was fantastic. Crew was attentive and polite."

Voordelen: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
Nadelen: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."

Voordelen: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Nadelen: "More movies and TV shows please!"

Voordelen: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Nadelen: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."

Voordelen: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Nadelen: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"

Voordelen: "The crew is fantastic team,Dana is the best!Thank you"
Nadelen: "Food"

Nadelen: "they charged me for baggage when it was supposed to be included"

Voordelen: "Comfy and clean"

Nadelen: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."

Voordelen: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Nadelen: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."

Voordelen: "good service , everything good."
Nadelen: "nothing"

Voordelen: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Nadelen: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"

Voordelen: "Nothing"
Nadelen: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."

Voordelen: "Nothing"
Nadelen: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."

Nadelen: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."

Nadelen: "I almost died without watter due"

Nadelen: "Too hot temperature inside te aircraft. Seats uncomfortable"

Nadelen: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."

Voordelen: "Comfortable aircraft"

Voordelen: "Nice service."
Nadelen: "Small aircraft"

Voordelen: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Nadelen: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."

Voordelen: "No complaints"
Nadelen: "Everything was OK"

Voordelen: "Nothing. Rude staff. Horrible food and service."
Nadelen: "Everything"

Voordelen: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Nadelen: "Everything"

Nadelen: "No enerertainment and no food."

Voordelen: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Nadelen: "New sits are just uncomfortable, especially in the middle."

Nadelen: "Not possible for online check-in"

Nadelen: "Afrer a day I am still in Pittsburgh!!!"

Voordelen: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."

Voordelen: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Nadelen: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."

Voordelen: "Easy check in, flight was on time, crew were nice and free meal and drink."
Nadelen: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."

Voordelen: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Nadelen: "Nothing."

Voordelen: "As mentioned many times, they are more professional than JAT, but still looong way to go."
Nadelen: "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."

Voordelen: "crew was great , very friendly"
Nadelen: "tv sound didn't work"

Voordelen: "The food was good as always, the crew is nice."
Nadelen: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."

Voordelen: "On time, professional"
Nadelen: "food could be better"

Voordelen: "Very friendly staff"

Nadelen: "I had a kid sitting on the seat behind me and kept kicking my seat. :("

Voordelen: "The price"
Nadelen: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."