It was more the fault of Amsterdam Airport Schiphol, and the entire experience was a circus.
Very friendly crew members. They ran out of veggie food half way through the distribution. Had to make do with bread only.
The space between chairs in economy class is so tight
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Voordelen: "the crew were so nice"
Nadelen: "not enough room between seats"
Nadelen: "crew at the gate."
Voordelen: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Voordelen: "comfortable seating, friendly helpful crew, good food"
Nadelen: "sometimes too cold sometimes too warm"
Voordelen: "Food was good ."
Nadelen: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Voordelen: "Geweldige luchtvaartmaatschappij, geweldige service!"
Voordelen: "Crew as usual very kind"
Nadelen: "They put me on stand by because flight was overbooked"
Nadelen: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Nadelen: "I could have used USB charging station."
Nadelen: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Voordelen: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Nadelen: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Voordelen: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Nadelen: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Voordelen: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nadelen: "Everything was great"
Voordelen: "The staff was nice"
Nadelen: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Voordelen: "Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly."
Nadelen: "Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system."
Nadelen: "45min of delay due to defrosting of the wings and crowded airspace at the destintion"
Voordelen: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Nadelen: "Two of the flight attrendants in our area were in a bad mood and it showed."
Nadelen: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Voordelen: "Nothing about it"
Nadelen: "They didn't even take us!"
Nadelen: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Nadelen: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Nadelen: "Cabin temperature was a little hot"
Voordelen: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Nadelen: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Nadelen: "The flight was delayed by 85 minutes from Newark to Zurich"
Voordelen: "staff was very nice"
Voordelen: "Friendly and high quality service"
Voordelen: "Swiss took care of your mistake, booked on subsequent flight."
Nadelen: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."
Voordelen: "not enough room, everything hastily delivered"
Nadelen: "- late in arrival - 2h late in departure - lost my luggage"
Voordelen: "On time, good service, nice crew"
Nadelen: "Tight space for legs when chair is in flat setting"
Voordelen: "Crew was good on the overseas flight. The purser especially, and his attitude rubbed off on the others."
Nadelen: "No wifi. Entertainment screen, etc was ancient by competitors' standards. Very difficult to operate, and I could not get it switched off once on. The screen light was in my face all night! I noticed another passenger with the same problem. Screen kept going blurry too. I booked Swissair because the price was good, now I regret that."
Voordelen: "Crew and people were fabulous!"
Nadelen: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Nadelen: "1 hr 50'' delay"
Voordelen: "Best services."
Voordelen: "Best airline I have ever flown"
Voordelen: "Professional polite crew."
Nadelen: "Seats too SMALL Food not eatable"
Voordelen: "Comfortable and safe flight"
Nadelen: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Voordelen: "They put us in a nice hotel"
Nadelen: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Nadelen: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."
Voordelen: "I don't think I'd ever experienced such a friendly and empathetic crew."
Nadelen: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Voordelen: "Vlucht was snel naar NL, maar"
Nadelen: "boarden duurt altijd zolang."
Voordelen: "Mooi vliegtuig, met alle gemakken voorzien."
Nadelen: "Helaas, helaas, heel veel turbulentie gehad."
Staff very pleasant, boarding process needs improvement
Very uncomfortable plane and flight and saudia flights are always ALWAYS late, which is very annoying! Both my flights departure and arrival were late.
It was excellent experience. The only disadvantages is you have to walk to the gates in long walks. There no golf cars to transfer passengers.
Voordelen: "The staff on board was very friendly, warm."
Nadelen: "The bathrooms could have been cleaner. Staff does not show up at all on the staff call button."
Voordelen: "Boarding counter team"
Nadelen: "keep flight on time, online check in was not working, Less damage while handling bags"
Voordelen: "Connecting flight was late, which meant spending less time at the attrocious Jeddah airport"
Nadelen: "AV system was broken"
Voordelen: "Everything was good but delaying flight was very pathetic, it was 9 hours late and we were waiting on the airport since 7 o'clock with children. This was hurting"
Nadelen: "My flight was great"
Nadelen: "Food selection"
Voordelen: "Crew members were very friendly."
Voordelen: "The boarding was quick and organized. We actually took off 10 minutes earlier than our scheduled time. The crew were courteous and polite."
Nadelen: "The selection for the entertainment programs was not updated with the latest movies or comedy shows. Also, the classics like “Friends” only 10 episodes of one season!"
Nadelen: "Delay, 2 times"
Nadelen: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Voordelen: "Food was good. Flight attendants had good customer service ."
Nadelen: "Seats were a bit uncomfortable"
Voordelen: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
Voordelen: "It was a smooth flight, did not even wait for my luggage on arrival, fast service, keep up the good work. Thank you."
Nadelen: "Nothing really. Thank you."
Voordelen: "They upgrade me to be J class instead of Y class"
Nadelen: "Flight depart from Cairo too late I was checking in as J class but my bags arrived too late."
Nadelen: "Our flight was delayed from Saudi we came to the counter they told us to go back to the carrier counter which the cause to miss the flight to Seattle"
Nadelen: "The flight delayed for 1 hour without informing the passengers"
Voordelen: "Much better than the going ttrip"
Nadelen: "Food is bad and scanty"
Nadelen: "2 hours delay sitting in flight with no response from Crew. Turns out Pilot was late as he was flying in another plane..."
Voordelen: "they have a great surveys"
Voordelen: "All is excellent"
Nadelen: "They didn’t upgrade me to first class for free :)"
Nadelen: "The Jeddah airport is complete chaos. Avoid if you can"
Voordelen: "Just the entertainment selections"
Nadelen: "They changed my flight numerous times and the food was cold"
Nadelen: "The flight was delay without any notification or even the boarding man dud not know when the new sechughual.the most of us have international flight after Jeddah flight."
Voordelen: "The staff were very accommodating"
Nadelen: "Never was it mentioned that Saudi airlines has Islamic prayer rooms where people pray loudly at any time of night on this over night flight. I could not get any sleep with all the loud chanting."
Nadelen: "They Lost my luggage and we’re uncooperative about it"
Voordelen: "Crew very nice n polite, lots of food, good seats n movies, smooth easy flight, loads of baggage allowance"
Nadelen: "Officials n staff at Jeddah very rude n interval time btw connecting flights too short!!! Flight to Cairo very rough n no apologies or explanations from the crew about it"
Voordelen: "Good food n movies, comfy seats"
Nadelen: "Rough bumpy flight with no xplanations or apologies from crew n interval btw connecting flights too short"
Nadelen: "There are no variety in the food menu."
Nadelen: "There were a lot of mix ups with our visit about our passports"
Voordelen: "Prayer room. Spacious rest rooms and bidet in toilet to maintain hygiene."
Nadelen: "Service between Dhaka and Riyadh was very substandard. Crew's behaviour was not curtious and very unprofessional to certain passengers."
Voordelen: "Exit seat - staff on board"
Nadelen: "Late again"
Nadelen: "1. Food was horrible. 2. Wasn’t given an option to choose from rather given whatever they had. 3. Foot holder was broken. 4. Food holder tray was sliding towards me always and had to hold food tray by hand to prevent food falling on me. 5. Couple of Passengers were asking for water and had to ask repeatedly before it was given to them which took 30-35 min."
Voordelen: "The flight boarded early and the process was very orderly. The plane was spacious, new, and had good in flight entertainment."
Nadelen: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
Voordelen: "Was able to see something on public display screens, but no audio"
Nadelen: "No sound or free WiFi"
Voordelen: "The young man and woman who checked us in were AMAZING. Very sweet, jovial and accommodating to the best of their ability. The crew was sweet as well and they seemingly, loved their jobs. The plane was spacious for economy and wide open. That being said, we were able to get a whole row to ourselves, which just put the icing on the cake."
Nadelen: "At such high altitudes, for a very long period of time and for the latter half of the flight, flying over desert sand, I became very dehydrated and constantly had to ask for water. When I asked the crew if my travel mate and I could just have our own bottle, we were given one bottle to share. As a frequent flyer I try really hard to be as little of a pain as possible, ensuring I bring everything I could possibly need with me on a flight. It is suggested, for every 2 hours you're in the air, you drink 8 oz of water, which for us would've totaled 48-56 oz. it's almost impossible to carry that much water with you while flying. That would honestly be my only gripe, full 16-24 oz bottles of water to the passengers or more water service."
Voordelen: "Very nice and comfortable flight. Good crew, entertainment and food is good. The best best part they deducted a special space for prayer where you can’t find it on any other airline."
Voordelen: "Always KUDOS as SAUDIA attendant crew is always smiles and quick excellent service. Pilots always greet on and off the flight, I am sold on Saudia. Take it from me, 3200 flights since 1969 and I still coach-it for the comradery and extra efforts that other airlines forgot a decade ago."
Voordelen: "Delay of 3 hours from LAX which also caused us to miss our connecting flight. Added many hours to an already long trip"
Voordelen: "The crew very professional and nice"
Nadelen: "Having to wait over 1 hour for my luggage also at checking in long lines and very slow should open more counters th"
Voordelen: "I feel good to travel with Saudi airlines, the departure and arrival is on time onboard the facilities provided is good, the crew is good"
Nadelen: "The check in at Dubai air port was very bad. The personnel at the check in counter lacked the curtesy and profetionalism. Besodes extended delay at the check in counter, the requested documents that were nit necessary. I had a terrible experience at Saudia counter in Dubai air port that will effect my decision next time I chose an air line"
Voordelen: "Comfort, service."
Nadelen: "Delayed flight Bad captain Turbulences"
Voordelen: "It was a reasonably priced airline and was relatively empty which made it tolerable given that there was no in flight entertainment."
Nadelen: "Lack of in flight entertainment and filthy toilets with no toothbrushes or anything given out."
Nadelen: "Personnel in jeddah airport left their places ,,leaving thousands of passengers without service. ..no one to complain to,,, irresponsible behaviour, ,,never using your airlines again"
Air bus was nice, prompt and speedy service. Comfort in the flight. Being a vegetarian food was so so.
Serving food should improve atleast to the level of kwi/cok flight
No good food options. The baggage at Chennai airport came at the end after all the economy bags were sent out instead of priority bags (business class) being sent out first. Had to wait over an hour for my bags to come. In general a poor experience with this airline.
Voordelen: "Super comfortable economy seats"
Nadelen: "Add more movies to the tv"
Voordelen: "Very comfortable and smooth flight from boarding until landing"
Nadelen: "entertainment choice could be more diverse and newer movies"
Voordelen: "ye s"
Voordelen: "The crew was excellent"
Nadelen: "Boarding delays, delayed departure."
Voordelen: "It was on amazing trip,crews was very courteous and the food was very good"
Voordelen: "Crew polite"
Nadelen: "Blankets rationed, crew guessed at food, announcements in any of many languages, blankets shortage. I could go on."
Voordelen: "Very friendly crew"
Nadelen: "Leg space is very tight No entertainment whatsoever as its a very old plane. I ordered a seafood special meal and it was burned."
Nadelen: "Tv not work"
Voordelen: "Crew was nice and helpful. Plane was well taken care of, and food was a pleasent surprise."
Nadelen: "We were delayed over an hour and a half waiting on passengers and baggage"
Voordelen: "I like to keep the flight on time not always delay and to scdule more flights not only 2 flights either in going to Kuwait and from Kuwait to Doha"
Nadelen: "I do not like flights always delay"
Voordelen: "Very nice staff on flight."
Nadelen: "Airport was short of sky tunnels so we had to embark via stairs."
Voordelen: "Good behaviour"
Nadelen: "Food quality needs to be better"
Nadelen: "Crew members from Dhaka to London were rude, ill mannered. They are creating poor image for such renowned flight."
Voordelen: "Food was good"
Nadelen: "Crew attitude!!, airport delay: worst, staff at Kuwait airport: worst, stay at shannon: waste of time."
Voordelen: "Comfortable long aircraft."
Nadelen: "I wasn't allowed to board the flight as with my USA passport I could not get a visa on arrival because I have a Qatar resident permit for work. I cannot find out if I can use this nonrefundable ticket on a future flight as Varama will not help me. You seel tickets but provide no support."
Nadelen: "The logistics of stopping to refuel in Shannon and then having everyone go through security was ridiculous. When I’ve flown Emirates and there is a stop to refuel, there was no security. In Shannon many people, including msyelf, had to throw away carry on items because of Shannon’s policies. Also, the length of security lead to our outbound flight being delayed. Second, I was sitting next to an extremely overweight individual who Kuwait should have accommodated with more space and thereby giving me more personal space. In flight entertainment was also minimal."
Voordelen: "That they finally have new planes"
Nadelen: "They are always LATE!!!!!!!!!!! The crew is rude as hell and the food is disgusting, how can you serve a cold hard sandwich like a rock to your customers! Don’t just upgrade your flights and leave your service downgraded."
Voordelen: "Crew are friendly"
Nadelen: "Kuwait air lines are one of the most poor experience ever They never respect time at all Delay was for more than 2 hours because the were waiting for more passengers All my 4 flights are not took off on time"
Voordelen: "Very fast transactions"
Nadelen: "Departing and arriving flight both late!!! Two hours late"
Voordelen: "Seats were good. Lots of leg room"
Nadelen: "Boarding was horrible, no lines, no accommodations for people with babies, bad food with little or no choices. Rude and racist cabin crews specifically the Arabic speaking crew."
Voordelen: "Planes are little bigger..more leg room...requested special meal was provided. Pretty Decent for the money."
Nadelen: "They must carry more blankets...on one plane it was so cold and they were out of blankets!!! Air hostess are not that friendly. We had booked round trip, there were delays on both the sides. No much selection for kids entertainment."
Voordelen: "At least entertainment during transit"
Nadelen: "Boring Time"
Nadelen: "The seats were the most uncomfortable, never have we felt so much discomfort, even after the first hour, also one of the male attendants was very condescending with all the passengers"
Voordelen: "Timings of flight which did not give any jet lag"
Nadelen: "Delay at each port. Not recommended for connecting flights. Did not have meals that were pre-informed. Crew on one flight not helpful."
Voordelen: "I enjoyed the KU flight. On Time. Seats comfortable and plane clean."
Nadelen: "The perm into sandwich. Try just a cheddar cheese spread with crackers. Peanuts, walnuts. Cranberry Juice along with orange"
Nadelen: "Very poor no entertainment and the plane looks veryyy old"
Nadelen: "Flight was delayed by an hour and half"
Voordelen: "Good service and plenty of room. The flight was good."
Nadelen: "It took over 45 minutes to get a boarding pass. The ticketing system and process was terrible."
Voordelen: "just food is good"
Nadelen: "seats is too old ,chair old condition no screen working ,"
Voordelen: "First, the flights both ways ran late. I missed my connecting flight on one leg and reached home the next morning instead of a night before the other leg. The air hostesses were rude at times. There were no blankets for most of the passengers. Only a few got them. We had to specially request blankets for our kids but managed to get only one blanket for two of our kids together. There is no alcohol on board. Having it available for the long-haul flight has its own advantages. Overall, I would not fly in Kuwait airlines again."
Nadelen: "Not enough blankets for everyone. Food was not appetising and not enough soft drinks/ water on offer"
Nadelen: "My mom was not offered a wheelchair at Kuwait airport inspite of requesting it days in advance. This was a real inconvenience as my 70 year old mom who has recently had knee surgery had to walk across terminals and board unboard buses unassisted.Moreover, people from kuwait were preferential treatment in boarding and in flight service."
Voordelen: "Food was excellent"
Nadelen: "Customer service was worst.. They need to improve a lot on this.."
Voordelen: "Every thing"
Voordelen: "I bought ticket for my mother in law,My mother in law traveled, she said she has no words , she is very impressed with everything"
Voordelen: "Tiely departure and arrival, staff friendly"
Nadelen: "Food selection problematic, skweeking footrest at all seats, very noisy, need greasing, entertainment selection very limited"
Nadelen: "Everything. Poor maintenance kept plane, old inventory, inoperable equipment on board, rude attendant. Not worth saving money when you can't watch tv to cut time on international flight...book EMIRATES, that's why they are #1..."
Nadelen: "The seat. No cushion"
Nadelen: "The flight from Muscat to kuwait was on a very old plane No intertanment and only one meal choice!!"
Voordelen: "Crew is good"
Nadelen: "They dont maintain time, no proper handeling in case of delay, language limitations for crew, old flight with age old entertainment i.e. carry your own gadgets for entertainment"
Voordelen: "Nothing it was a terrible"
Nadelen: "تعطيل مو تاخير هذا ساعة كامله تاخير كنت حاجز طيران داخلي بعد هالرحله و طارت علي بسبتكم اول مره و ان شاء الله اخر مره اطير فيها"
Nadelen: "Bad service, baggage delay"
Voordelen: "Pleasent surprises, Unlike previous trips, got boarding pass instantly and seat was much comfortable."
Nadelen: "No announcements for flight getting delay and flight attendant were not responsive."