Vind goedkope vluchten naar Noord-Amerika

Nadelen: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Nadelen: "Very nice crew and great food"

Voordelen: "Crew is excellent, polite and personal!"
Nadelen: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Voordelen: "Professional crew. Good simple check in."
Nadelen: "Nothing."

Voordelen: "The socks offered in business were comfortable and nice looking. The red wine was good."
Nadelen: "The food was just average and the seat not too comfortable"

Nadelen: "Delay due to strike"

Voordelen: "Everything works and quick to get to destination."

Voordelen: "Great airline"

Nadelen: "Crew members in Amsterdam were very rude and disrespectful"

Voordelen: "Yes"
Nadelen: "Everything was good"

Nadelen: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Nadelen: "Don’t be late"

Nadelen: "Travelled business class and was ace experience"

Nadelen: "Too hot inside the aircraft"

Voordelen: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Nadelen: "Doesn't"

Voordelen: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Nadelen: "the headrest is hard. Apart from that- all was fine"

Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"

Voordelen: "Crew was ok."
Nadelen: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Voordelen: "Cabin facilities"
Nadelen: "They didn’t bring one of my bags"

Voordelen: "Overall KLM experience is good"
Nadelen: "Food quality was mediocre for a business class flight."

Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"

Voordelen: "absoluut geen klachten"

Voordelen: "yes"
Nadelen: "not really"

Nadelen: "Uitermate tevreden!"

Nadelen: "Vertraging"

Nadelen: "lost baggage"

Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."

Nadelen: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Nadelen: "old screens and entertainment system leg room to small"

Voordelen: "Crew was great, very nice"
Nadelen: "Not enough legroom"

Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"

Voordelen: "I slept pretty much the whole time"

Voordelen: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nadelen: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Voordelen: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Nadelen: "Cramped seating."

Voordelen: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nadelen: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Nadelen: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"

Nadelen: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Voordelen: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"

Voordelen: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nadelen: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Nadelen: "Niets"

Nadelen: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Nadelen: "Bag was lost"

Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"

Voordelen: "."
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"

Nadelen: "Amesterdam airport employee was really rude"

Voordelen: "Er werd een gratis snack aangeboden en wonder boven wonder, was dat een vegetarische snack! :)"
Nadelen: "Het was erg warm in de cabine."

Voordelen: "Er wordt nog gratis een snack en drankje geserveerd."
Nadelen: "Fijn dat er nog gratis iets wordt geserveerd, jammer dat dat dan een broodje kip was. Waarom geen kaas, kunnen vegetariërs ook wat eten. Nu had ik niets."

Nadelen: "Changed seats and scattered our family well after we have checked in and got seats confirmation on boarding passes."

Voordelen: "everything"
Nadelen: "boarding"

Voordelen: "Same as before"
Nadelen: "Same as previously stated"

Nadelen: "I eat gluten free and the falafel salad the only gluten free entre option was not available. Also they were iut of orange juice during the second service. I would greatly appreciate gluten free choices. Thank you!"

Voordelen: "Nice leg Space"
Nadelen: "They were missing lots of food on the menu. There was an delay but we didn’t get any info or apology."

Voordelen: "Exit row with extra leg room was very comfortable, fairly recent entertainment system with lots of options"
Nadelen: "Boarding process is chaotic and gate area cramped, had to stay in line to board."

Voordelen: "Movie selection was good."
Nadelen: "I am an adult, the staff patronized me and tried to give me a box of food multiple times that specifically says it is for people ages 2 to 11 years of age. They did not do this to any other passengers. Also when I ordered and paid for my food certain items were missing (I believe because I told them I was upset that they thought I was under 11 years of age) when I am more than double that age. It also took ages to get on the plane and there were delays when trying to land as well. The staff needs to also learn better english and other languages besides icelandic."

Voordelen: "Available movies at no charge. Plug ins to restore device power"
Nadelen: "Hour long delay followed by tarmac bus drop off and boarding to wrong plane. We then got back on the bus and drove around in circles for 10 minutes until the correct plane was located."

Nadelen: "I prepaid for my luggage twice going and coming back and the counter person said it’s not n there system so I had to pay full fare twice not a happy camper."

Nadelen: "Missed our connection to Chicago."

Voordelen: "Great service, comfy chairs"
Nadelen: "I did not like that I had to pay $ 95.00 for my suitcase both ways, that felt like a rip off!"

Nadelen: "The cabin heat was too high."

Voordelen: "Nothing!"
Nadelen: "Paying $88 euros X 2 for checked bags Sitting next to family w/3 kids, 2 constantly out of seats up & down aisle, 1 screaming baby. Deplaning & boarding outside in freezing temperature."

Voordelen: "Not much..."
Nadelen: "Five and a half hour delay."

Voordelen: "Hard to say what I liked as my experience was soured right from the onset"
Nadelen: "I was surprised by being charged almost $100 to check in my luggage, and over $100 on my return leg. (Yes! I could have looked at their baggage policy, but there was no glaring notification alerting me to this fact when I purchased the ticket, nor when I was checking in online) Then, I was further surprised that you had to pay for food on board. This was a first. I mean, on an international long distance flight? Everything became mediocre after these, and I mentally swore off flying this airline ever again."

Voordelen: "wonderful staff"
Nadelen: "how fast the layover was in Iceland. No time for bathroom or snack. It seems the ham changed since my last flight on the baguette as well. All in all a great flight, but just a couple of notes"

Nadelen: "Need to buy your own food"

Nadelen: "Need to buy your own food.."

Nadelen: "Narrow seats. Not enough space."

Voordelen: "Got to my connecting flight on time."
Nadelen: "N/A"

Voordelen: "Overall things during the flight we're organized well, the flight was safe and the crew was friendly."
Nadelen: "One suitcase did not arrive in Iceland for two whole days after the flight and the attitude of the company on this matter was too nonchalant (as if it happens all the time and no one should make a fuss). Also, boarding was from a gate not suitable for such a large amount of people"

Voordelen: "The staff was very pleasant and helpful."
Nadelen: "Airline should provide a free snack such as a small sandwich, a small salad or a pastry. It is not right that during a long flight no free refreshments are offered."

Voordelen: "Comfy seats"
Nadelen: "Transfer and boarding in KEF was an organized mess"

Voordelen: "Friendly staff"
Nadelen: "Old movies. Only allowed one small bottle of water. The gate was packed, hugely overcrowded."

Voordelen: "Service on the plane was excellent. AMS is a very nice airport as well."
Nadelen: "Boarding announcements we inaudible."

Voordelen: "Perfect"
Nadelen: "Nothing"

Nadelen: "The luggage waitbin newark is a joke. Really a joke , hour wait for luggage? How is that possible?"

Nadelen: "My laggade not arrived - both of our bags , my and my husband . There are all of hot closes there . It not possible to begin a trip in Iceland without special equipment !!!"

Nadelen: "The boarding was bad"

Nadelen: "Unfortunately we were herded into a tiny waiting area, pushed up against one another waiting for a bus to take us to the plane. The wait was unnecessarily long and the room very hot. Then again we were held in a crampt and very warm bus to the aircraft. Passengers inside the bus, pushed open some of the windows to give us a little fresh cool air. Finally we exited into the rain and wind to very slowly board the aircraft in no order, which led to people standing out on a slick staircase getting rather wet prior to entering. One of the worst boarding plans I've experienced."

Voordelen: "the water bottle on boarding the aircraft and multiple offers for rehydrating. the crew was very professional and friendly"
Nadelen: "absolute chaos on boarding in Iceland. no room to sit and no method to boarding"

Nadelen: "Flight delayed"

Nadelen: "I didn't get on the plane dont you have records?"

Voordelen: "The price was good"

Nadelen: "Airport in Iceland is chaos. Both flights were late, which put us in Newark later than expected, which could have caused us to miss our connector to mid-west. No control to boarding in Iceland."

Nadelen: "2 hour delay. Then couldn't get my bag and waited for over an hour"

Voordelen: "that we arrived safe. Thank you to crew for that. Nice plane with good seating configuration, adequate bathrooms."
Nadelen: "no food"

Voordelen: "That I was able to get off."
Nadelen: "•Flight crew were so strict and stern. It's like their smile was for sale too along with everything else. •Boarding fight to Newark International airport took almost 45 min because a novice was placed to handle and IMMENSE line of passengers boarding alone. He was clearly nervous. •On the plane there was a lack of entertainment, the only films available were intended for children. Music was "unavailable"."

Nadelen: "No free meal, constant duty free sales runs up and down the aisle by flight attendants, broken seats and headphone jacks, slow and clumsy boarding process"

Nadelen: "Luggage was left in Amsterdam. The A'dam flight was an hour late, which didn't leave enough time to have dinner."

Nadelen: "Check-in was the worst, took over an hour. Icelandair had everyone in the same line, whether you had a boarding pass and were just dropping off baggage, or whether you had to check baggage and check in. Only 2 ground crew for the whole plane to check in."

Voordelen: "The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland."
Nadelen: "Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations."

Voordelen: "They had a good selection on free entertainment to choose from"
Nadelen: "There is no leg room on the plane. They have big boxes underneath the seat that take up all the room. There is no free snakes or food on the 8 hour flight. They lost both of our checked bags and our knee scooter."

Voordelen: "Can't think of a thing."
Nadelen: "Late. Crowded."

Nadelen: "Gate area was cramped and a little chaotic"

Nadelen: "See previous."

Voordelen: "The seats were very comfortable had good leg room that was it"
Nadelen: "Flying from Newark to there was 2 hours late.Then we left 2 hours late so arrival was late going england. The same happened again returning home will never recommend to anyone they should have reimbursed us 200 for inconvience plus had to bring own good on plane because selection lousy"

Voordelen: "Crew was very solicitous."

Nadelen: "Flight cancelled because of a mechanic strike. Airline didn't tell us this, just kept delaying the flight. Passengers didn't know of the flight cancellation until we got to the gate (4 1/2 hr after scheduled departure). I strongly suspect they knew all along that the flight was going to be cancelled. A little advance notice would have given us a chance to make other plans. We flew out the next day on Delta (a far superior experience)."

Voordelen: "Well organized. very pleasant."

Voordelen: "Nothing to like"
Nadelen: "This Iwa’s very bad experience. Never again will use LOT"

Nadelen: "Never again"

Voordelen: "Nice crew, great flight entertainment."
Nadelen: "N/A"

Nadelen: "They lost my bag!"

Voordelen: "It was Ok."

Voordelen: "Complimentary upgrade to business class - wonderful!"
Nadelen: "Delightful service and food."

Voordelen: "The food, crew, entertainment"
Nadelen: "Boarding was completely awful"

Voordelen: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Nadelen: "On board WiFi ."

Nadelen: "Flight delayed more than 2 hours to NY. Not comforting to be told technical difficulties are delaying the flight."

Voordelen: "Crew has improved significantly over the last few years, actually pleasant compared to the horrible attitudes they had years ago. Seat was OK, good leg room on the 798-9."

Voordelen: "Business class on the Dreamliner is a true dream."

Voordelen: "food was great, boarding was a horrible process."

Nadelen: "Crew was having dificulty communicating in English."

Voordelen: "Staff was very nice and friendly"

Voordelen: "Seat comfort. Smooth flight."
Nadelen: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."

Voordelen: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Nadelen: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"

Voordelen: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Nadelen: "The seats, when in reclining position, could have been a bit more comfortable."

Voordelen: "Service, personal space. New aircraft."
Nadelen: "Wifi would be good"

Voordelen: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."

Voordelen: "Ik kan eigenlijk niet echt objectief een beoordeling geven want ik werk voor deze maatschappij dus vind uiteraard alles fantastisch (behalve het salaris haha)."
Nadelen: "Niets!"

Voordelen: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, each arrival was not too late."
Nadelen: "Had to check a bag at the gate, despite being under the two-bag limit. However I was not charged (as my destination was intercontinental)."

Voordelen: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nadelen: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"

Voordelen: "Large seats, decent fare - although inconsistent."
Nadelen: "Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment."

Voordelen: "Boarding process was fine."
Nadelen: "Old plane. Terrible entertainment system. We ordered Kosher meals. They cam from a company called Stogel. NOT FIT FOR HUMAN CONSUMPTION. Flight attendants disavowed responsibility for anything other than meal service because "this is not our aircraft.""

Voordelen: "better than expected accommodations, wonderful crew."
Nadelen: "entertainment system stopped working at one point. Snack before landing was a sad excuse for a cheese sandwich. Bathroom sink was backing up."

Voordelen: "Excellent service better than expected accommodations. On time."

Voordelen: "Food and staff was amazing"
Nadelen: "TV didn't work good"

Nadelen: "I paid $ 55 extra for my seat # 20G.Company changed aircraft(it was Boeing 777-200).I did't get what i paid for. They gave me seat #30G(regular).Do i have a chance to get my money back?"

Nadelen: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."

Voordelen: "The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of."
Nadelen: "The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating."

Voordelen: "Plain"

Voordelen: "The boarding and the flight itself was fast as there were a lot of people for connecting flights in Warsaw."
Nadelen: "The flight was delayed for 1.5h which is not ok. I see that for LOT is a standard practice unfortunately."

Nadelen: "Departure late about 4 hrs, little information along the way. More waiting at arrival for gate to open up due to late arrival. Seats are not comfortable."

Voordelen: "The crew was very attentive."
Nadelen: "The wait until we could get off the plane after landing due to the fact that there weren't any gates available."

Voordelen: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Nadelen: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."

Voordelen: "Modern aircraft, food, extraordinary fligjt attendants"
Nadelen: "I wish that had wifi."

Voordelen: "they were not very late - within one hour."
Nadelen: "For three of us we had only one bag to check. They charged us 70 euro for that bag. All their flights were 30-60 minute late."

Voordelen: "Food was good."
Nadelen: "At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful."

Nadelen: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"

Voordelen: "N/A"
Nadelen: "Unpleasant crew members"

Nadelen: "Unable to choose seat at ticket purchase."

Nadelen: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."

Voordelen: "Pleasant personal, great service!"

Voordelen: "Service, food, entertainment were of good quality"
Nadelen: "Flight was delayed 40 min; after landing the plane was sitting on the field forever; during descent, my ears started aching, and I think I got some kind of vestibular system damage, possibly from an overly fast descent. Not good."

Nadelen: "The crew had everyone measure their suitcases and pay for overweight, which significantly delayed boarding."

Voordelen: "Not much"
Nadelen: "Attitude of the Stewart was terrible she was a little cocky and didn't appreciate her attitude"

Voordelen: "Flight attendant made me a cup of decaf coffee. It was really good. And she found artificial sweetener."
Nadelen: "Boarding announcements in Warsaw for the flight to New York were ONLY in Polish. This left many passengers confused. I could understand this if the flight were to a Polish destination. During the flight, intercom announcements overrode the Entertainment System at FULL VOLUME - EVERY TIME. it is as though they wanted to maximize our discomfort. I would not fly with Lot again."

Voordelen: "I only liked that I got to watch a few movies to kill the worst experience I had !"
Nadelen: "I didn't like that I got no food I asked for a water bottle never got it! I was hungry the entire flight I was only lucky to be close to the bathroom"

Voordelen: "Everything was excellent."

Voordelen: "The seats were comfortable."
Nadelen: "After the flight was delayed for an hour several days in advance, I thought it could still be OK. But when they kept us at the gate for another 1.5 hours without any information as to why we were not boarding, I just about lost it. Delays happen. That is not the problem. But the staff was rude and did not inform us about when or if we would be leaving. When asked about missed connections, said they know nothing and the transfer desk will handle that. I was travelling with my cat, so for me it was super stressful. Once we did arrive to JFK, there were no more flights to RDU that night and it took forever and then some to get me a hotel that would accommodate a cat. Just fly another airline."

Voordelen: "All services were very good."
Nadelen: "Overnight sleeping in extended seats in Business Class were cramped."

Voordelen: "Nice and friendly crew"
Nadelen: "None"

Voordelen: "New plane, great seating."
Nadelen: "Food should be tastier and boarding should be more efficient and on time."

Voordelen: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Nadelen: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"

Voordelen: "All was well from checking in to baggage claim."
Nadelen: "A delay of about 20 mins"

Voordelen: "Chief of the cabin"
Nadelen: "Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff."

Voordelen: "The food and crew"

Nadelen: "Flight was so delayed we missed our connection."

Voordelen: "everything from the boarding and check-in process to in flight comfort."

Voordelen: "The crew"
Nadelen: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"

Voordelen: "The plane was fairly new, clean, and comfortable seats."
Nadelen: "A better selection of the main meals in business class."

Nadelen: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"

Nadelen: "The flight wad late becsuse of the immigration."

Voordelen: "Superb food"

Voordelen: "The plane was comfortable the free drinks and food and crew were friendly."
Nadelen: "Can't think of anything!"

Voordelen: "the crew was very helpful and friendly"
Nadelen: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."

Voordelen: "We were lucky that the flight was not full, more space and comfort. Our special meals ordered in advance were provided how ever a little limited Flight was generally smooth and we arrived earlier than scheduled even though we have left later than scheduled. Great service. New, Clean and comfortable aircraft The process while in transit at Lomé was fast and simple."
Nadelen: "The fasten seatbelt was constantantly on (not only while in turbulence) Though we had two full rows available for us, the seat handles could not be lifted; hence the full row could not be utilized... No entertainment at all. This can be advised ahead for you to come with adequate tablet."

Voordelen: "Crew service was excellent, food even hetter"

Nadelen: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"

Voordelen: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Nadelen: "I like Kayak. But am very concerned about booking through in the future with this treatment."

Voordelen: "Frendly"
Nadelen: "Nothing"

Voordelen: "everything was fine. nothing specifically wrong or bad."
Nadelen: "had the same food the third time this week. they could do more"

Voordelen: "Excelent fly! No deley! Excelent crew! Good food!"

Voordelen: "The crew was great. Happy crew is a fun crew to be around."

Voordelen: "The staff"
Nadelen: "Late takeoff. Late arrival. Had to run thru the terminal to catch the next leg. Lost luggage."

Voordelen: "Nice and clean aircraft, snack on the way to Lisbon"
Nadelen: "Cramped seats (very),"

Voordelen: "Nothing"
Nadelen: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"

Nadelen: "Flight was late and made me miss the connecting flight"

Voordelen: "Modern airplane"
Nadelen: "1h late. Non reclining seats."

Voordelen: "They broke my bag, it took them over 3 months to answer my complaint and then they said that the Manufacturer would take care of it. On top of that they made me pay to check on my bag for each flight, including connections, and they didn’t even reimburse that"

Voordelen: "The stewards and stewardessen were very professional and friendly"

Nadelen: "flight was delayed. ended up missing our flight from newark home."

Nadelen: "Where to start. No soap to wash your hands in the WC. Air conditioning dripping water to a seat next to us. They run out of on food option we wanted. The flight to Lisbon was delayed. The plain was dirty. One of out seats the entertainment system did not work. We alerted the crew, they did not do anything to remediate these problems. Only bad experience of the trip. Portugal deserves a better airline than this one. Last the best of all, $90 dollars per bag we checked in, so we spent $360 dollars just to carry our luggage."

Voordelen: "Anything I liked feels inconsequential."
Nadelen: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Nadelen: "was delayed 2 hours"

Voordelen: "Ability to see a bit of Lisbon on the way"
Nadelen: "Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful."

Voordelen: "I got to Lisbon on time."
Nadelen: "just another bus ride"

Voordelen: "On time, easy boarding"

Voordelen: "Not much"
Nadelen: "Long flight uncomfortable seats"

Nadelen: "Their short flight from Frankfurt to Lisbon was not that comfortable. Seats were thin, close together. My knees were jammed against the seat in front of me. Glad the international flight was more comfortable. Somehow we did not get the memo that there was a 0 baggage allowance for an international flight. Most give 1 or two bags free. So when we had to pay 80 euros for each bag it started off our trip with TAP a lot disappointed. We still have to fly back and we can go online and pay before hand and get it for 45 euros each. Increased out ticket prices by 205 euros. Will make me take a second thought before I book with TAP again."

Nadelen: "1. Food. I think that sandwich and juice are not enough for 3 hours flight that costs 130 euros. 2. Departure time. The flight was delayed for more than 1 hours. When we arrived at Schiphol it was night already and trains to towns around were super rare. So we came in home at 3 a.m. instead of the planned 1 a.m."

Voordelen: "Relatively comfortable business class. Food was good. Entertainment system easy to use."
Nadelen: "They totally screwed up boarding. We waited for about 20-30 minutes in line because they had not worked out the boarding logistics properly. Seat design does not permit an independent adjustment of the foot rest. Crew seemed a little indifferent to our presence; very few smiles."

Voordelen: "There was one male steward who was not friendly at all.....I felt he was giving me bad looks....I felt uncomfortable."

Voordelen: "The staff and no delays. Checking in , great customer services and she was vey efficient."
Nadelen: "The uncomfortable seats ."

Nadelen: "They kept us all day in the airport t to then tell us at 7pm that the flight wouldnt actually leave that day."

Voordelen: "They fed us and provided good entertainment. Seats have plenty of room and are comfortable."

Voordelen: "The seats were pretty comfortable and the crew was excellent."
Nadelen: "There was no entertainment and the food wasn't good."

Voordelen: "Andrera Araijo was extremely friendly, attentive and energetic. She smiled through out the entire flight. Whether she was attending to me or a fellow passenger it was all smiles. She definitely made smile. God bless you Andrera!"

Nadelen: "The flight was 45 min late and nobody seemed to bother about it"

Nadelen: "Excessive baggage fees on 2 connector flights TAP BUT TICKETS BOUGHT SEPARATE."

Voordelen: "Smooth travel"
Nadelen: "I can’t think of anything"

Voordelen: "Plane was nice and the crew was good, except that the flight left almost an hour late without enough announcements as to what was going on and when we might be leaving."
Nadelen: "More communications when the flight has been delayed and sitting there."

Voordelen: "Too long ago!"

Voordelen: "Basically what you would expect from a budget airline flight."

Voordelen: "Yes"
Nadelen: "Bathroom smells very bad My three seats where very dirty and had brown yucky stuff One had a sticky gum on it The cleaning crew should have noticed it"

Voordelen: "Overall plane stability"
Nadelen: "No delays, better food, updated plane"

Voordelen: "."
Nadelen: "."

Nadelen: "The charge for baggage but when i bought the ticket i received that the baggage was included"

Nadelen: "seat 53d has sound it the screen broken personal spot light also out of order everything is old"

Nadelen: "They didn’t even give water without charging for it. Water is a basic need The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest"

Nadelen: "The food"

Voordelen: "Excellent"

Voordelen: "A Mix Of Spanish and Hungarian Staff. Overall Freindly crew did the best with what they had to work with."
Nadelen: "Poorly maintained aircraft, all most everything was broken and dirty!! No inflght entertainment, screens, controls, and programs did not work! Torture on a 9 hour flight!! SEats small, tight & broken. Toilets dirty un maintained."

Voordelen: "Food."
Nadelen: "No USB outlets"

Voordelen: "They give you free pillows and blankets."
Nadelen: "First, this airlines charges up to $150 for the first checked bag. They don’t even inform you of this at any moment while purchasing you ticket. You find this out when you get to the airport. Second, they charge you for everything in this flight. They say the entertainment is complementary, but you have to pay for headphones. On the shorter flights, they even charge you for water!"

Voordelen: "On time"
Nadelen: "I was ticketed on AirFrance/Delta, but I guess they are a part of Skyteam and the plane was Air Europa Old decrepit aircraft, that had years of accumulated dirt between seats and such No personal TV screens Food was as bad as it gets for the snack, though the main meal was as they all are except more frugal. Headphones were available for 3 euros- never had that occur on an international flight. I will always ask if my ticket includes Air Europa as an operator and avoid them if that is the case"

Voordelen: "The staff was very friendly"
Nadelen: "It was a long flight and for a period of 3 hours if you wanted anything to drink you needed to go look for it. They should have come around with water every 2 hours is my suggestion"

Voordelen: "I couldn’t have wished for a smoother flight for both ‘legs’."
Nadelen: "Again, the entertainment offering could be better for the translatantic flight."

Voordelen: "good service"
Nadelen: "cramped chairs and an attached box under my seat limiting foot space. Also i didn't like having to plug into their wifi and pay a fee.so i didn't use it. couldn't figure it out either since my phone had been stolen at the MAD airport and all I had was a kindle fire."

Nadelen: "The plane has no entertainment , we had to download an app. That should work once on the air. It didn’t , the flight attendant said it was due to many passengers using it at the same time"

Nadelen: "A low cost company trying to compete with bigger company and prices too high for what you got."

Voordelen: "At least this A330 had seat-back IFE unlike another A330 I've flown with AirEuropa, but the selections are very limited."
Nadelen: "Limited selection in the IFE."

Voordelen: "Crew was great, however boarding could be improved. Too many checks and waiting to board."

Voordelen: "The crew was helpful. The protracted headrests were nice for sleeping."
Nadelen: "The planes were pretty antiquated and the seats were hard and uncomfortable. They were no oxygen ports which was troublesome for long 8 hour flights. Lack of fresh air! Only 10kg weight limit for carry on luggage."

Voordelen: "Good service and comfortable flight"

Nadelen: "bagageafhandelijk verschrijkkelijk. Koffers kwijt en volgens de balie gebeurt dat om de haverklap in mallorca"

Voordelen: "None"

Nadelen: "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."

Nadelen: "Every single person that worked there from front desk to flight attendants were sassy and rude on both my flight there and back."

Voordelen: "Everything was fine! I slept most of the trip as I was lucky enough to get a window seat. The food was okay and I actually quite liked the red wine I had."
Nadelen: "Can't complain! As I said for the way there, I would prefer not to have to pay to pre-pick my seats, but we choose the random option and I still got to sit next to my cousin (who I was traveling with) for all 4 flights of our trip."

Voordelen: "Crew was very friendly and courteous. Aircraft and cabin was clean and comfortable."
Nadelen: "Food was pretty poor with the 2nd "meal" being awful. It's what to expect with a discount airline though. Worst was that a duty free item was pilfered out of checked luggage."

Voordelen: "Timeliness cleanness food movies"

Voordelen: "departure from JFK to Madrid was on time"
Nadelen: "Comfort is not equivalent with price. Very tight seats. On the way to Madrid no personal entertainment system. On the way back personal entertainment system was very, very lagi, additionally reset itself during movie fief times, and from where I was seating other people had the same issue. Coordination at airport was also not the best after landing at JFK, because we spend almost 50 minutes in airplane waiting for docking."

Voordelen: "The flight was very affordable and AE offered direct flights both ways (from Miami/Madrid & Madrid/NY)"
Nadelen: "The food wasn't great. And the flight attendance could've been more outgoing and friendly."

Nadelen: "Food can be improved"

Voordelen: "Nothing"

Voordelen: "All went well. As above"
Nadelen: "No complaints"

Voordelen: "The food was good, service was great, flight was on time, and the staff was very helpful."

Voordelen: "Second flight at least had a tv to watch some low quality movies."
Nadelen: "The space and chairs very uncomfortable. My first flight from u.s.a to Spain where there is no TV entertainment system. Longest 8 hours of my life flying in that tight minuscule chair."

Nadelen: "Old plane. Poor entertainment. Average food. Average staff."

Voordelen: "The price."
Nadelen: "The entertainment was a little frustrating. The screens were only in the middle section so if you sat on the sides, it was really hard to see. There was also no outlets available on a 7-8 hour flight."

Nadelen: "Any long flight should have provide wifi for its passengers."

Voordelen: "The movies I watched"
Nadelen: "The time it took to board the plane- we also had depressed seats. I will never fly air Europa again."

Voordelen: "On time. Plane well kept. Staff friendly and efficient. And the food was surprisingly tasty."
Nadelen: "No individual videos. No power outlets at your seat"

Nadelen: "They closed the boarding doors early and I ran thru the entire airport to get there and they wouldn't let me on because my flight was delayed. THE WORST"

Nadelen: "My flight was delayed 4 hours and I've missed very important meeting and event I had to attend to In NYC!"

Nadelen: "Impossible to confirm flight online. Seat assignments split us up, including our children When we were finally able to be seated together it was 3 in last row an one in 2nd to last where attendants kept bumping into seats, making noise etc. 9 year old son's monitor didn't work after we bought headset. Took many hours and multiple requests for assistance and refund. Crew left 9 year old son off of flight manifest resulting in his detainment by homeland security st JFK."

Voordelen: "Blanket and pillow meal ok staff friendly and attentive"
Nadelen: "No boarding call headphones sold crush to get on flight"

Voordelen: "Slept almost the entire flight over, from the middle seat."
Nadelen: "Only a 10kg weight limit, not described well during the ticket purchasing process."

Voordelen: "Crew was polite"
Nadelen: "No entertainment at all."