Trips

Vind goedkope vluchten van Amsterdam Schiphol naar Newark (AMS - EWR)

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Vluchtinformatie: Amsterdam Schiphol - Newark

Gemiddelde vliegduur 7u 52m
Vlucht komt aan over Newark
Vluchten vertrekken vanaf Amsterdam Schiphol
Vlucht prijs € 250
Afstand 5.869 km
Luchtvaartmaatschappijen Air Canada, Lufthansa, WOW air, SWISS, Austrian Airlines, British Airways

Goed om te weten

Laagseizoen:
september
beste tijd om drukte te vermijden
4%
verwachte prijsdaling
Hoogseizoen:
juli
populairste maand om te vliegen
14%
verwachte prijsstijging
Gemiddelde prijs:
€ 301
(gemiddelde prijs in de afgelopen 2 weken)
Topdeal:
€ 282
of minder (retour)

de beste tijd om te boeken: vliegtickets van Amsterdam Schiphol naar Newark

Gemiddelde prijs per maand
Prijsontwikkeling voor reisdatum
-1 dag
-2 dagen

De beste tips voor het vinden van een goedkope vlucht

Op zoek naar een goedkoop vliegticket? 25% van onze gebruikers boekte een ticket voor deze vlucht voor € 282 of minder.
De goedkoopste vlucht vanaf Amsterdam Schiphol naar Newark werd gemiddeld 90 dagen voor vertrek gevonden.
Boek minstens 3 weken voor vertrek als je een ticket voor minder dan de gemiddelde prijs wilt boeken.
Het hoogseizoen is in juni, juli en augustus. De goedkoopste vliegmaand is september.
Een ochtendvlucht is gemiddeld* 44% duurder dan een avondvlucht.
*Het gemiddelde van de laagste prijzen in de zoekresultaten van KAYAK, voor een vertrek binnen de komende 30 dagen.

Veelgestelde vragen voor vliegtickets van Amsterdam Schiphol naar Newark

Hoe lang duurt een vlucht van Amsterdam Schiphol naar Newark?
De gemiddelde directe vlucht duurt 8u 20m, voor een afstand van 5869 km.
Hoeveel vluchten gaan er tussen Amsterdam Schiphol en Newark?
Per week gaan er 21 (directe) vluchten tussen Amsterdam Schiphol en Newark, gemiddeld 3 per dag.
Welke vliegmaatschappijen bieden de voordeligste vluchten van Amsterdam Schiphol naar Newark?
In de afgelopen 3 dagen, werden de goedkoopste retourtickets gevonden bij Air Canada (€ 250), Lufthansa (€ 252) en WOW air (€ 257).
Welke vliegmaatschappijen vliegen het vaakst tussen Amsterdam Schiphol en Newark?
Air Canada (1 keer per dag), Lufthansa (1 keer per dag), United Airlines (1 keer per dag) vliegen het meest op deze route.
Wat is de goedkoopste dag van de week om te vliegen van Amsterdam Schiphol naar Newark?
Voor vluchten van Amsterdam Schiphol naar Newark is maandag gemiddeld de goedkoopste dag om te vliegen en vrijdag de duurste. Voor vluchten vanaf Newark terug naar Amsterdam Schiphol werden de beste deals gevonden op zondag, met donderdag als duurste dag.

Boek voordelige vluchten vanuit Amsterdam Schiphol naar Newark (retour)

Luchthavens
Herkomst
Amsterdam
€ 250
alleen
€ 250
Bestemming
Newark
€ 250
alleen
€ 250
ma 14 jan.
AMS
Amsterdam Schiphol
EWR
Newark
26u 49m
za 19 jan.
EWR
Newark
AMS
Amsterdam Schiphol
19u 20m
€ 250
Trip: 6 dagen
Gemiddeld 7,1 Goed
Gebaseerd op 23.132 beoordelingen
Totaal
7,2
Boardingsproces
7,4
Comfort
7,0
Personeel
7,7
Entertainment
6,9
Eten
6,5
YUL
YVR
Oké 5,6

Smooth, on-time flight and okay service.

For relatively new aircraft, the comfort of AC’s 787-8 economy seats is not up to par. A frame cross member presses the back of the buttocks, there is minimal lower back support, and no protection from the hands and knees of passengers behind.

YYZ
SFO
Oké 5,0

Good entertainment options

Sat near the back. Air Canada has installed new seating on this route that is absurdly close together, with truly the most inhospitable seat shape and unforgiving cushions. For a 5 hour flight, it was awful. My back hurts.

MUC
YYZ
Uitstekend 10,0

Nice staff friendly clean plane. Big plane for overseas. Enjoyed the variety of movies to watch for free.

Bathroom started off clean. 1/2 way into the flight not so clean. At the end no paper and dirty. Lack of maintenance in this area is a concern.

ATH
YYZ
Matig 3,6

We paid $100 per person to choose our seats in advance and then when we boarded we had been bumped to a different location and my wife and I were sitting across the aisle from each other, unable to share a tablet to watch movies. The cabin crew was not helpful at all so we traded seats with another passenger who had also been bumped from his preferred seat. The entertainment system didn't work for an 11 hour flight.. are you kidding. We pressed the call button to see if it was just our inability to sign in but no crew member came. After 15 minutes the call light went off so we pushed it again, but the light was still on an hour later. We asked about it during the meal service and were very rudely dismissed. Long after meal service was finished we asked one more time to see if anything had changed and the crew member brought us a tablet to use that was loaded with movies. I'm not sure why they didn't do that earlier. Then 50 minutes before landing they literally pulled it out of our hands to store it away.

DUB
YYZ
Oké 4,3

The flight was delayed by 14 hour. No one at the gate to inform on transit passengers. Air Canada office were couldn’t care less. I booked Lufthansa flight and Air Canada was very unfortunate partner. Would never recommend Air Canada and wouldn’t use them by choice

di 12 feb.
AMS
Amsterdam Schiphol
EWR
Newark
11u 15m
zo 17 feb.
EWR
Newark
AMS
Amsterdam Schiphol
21u 40m
€ 252
Trip: 6 dagen
Gemiddeld 7,0 Goed
Gebaseerd op 6 beoordelingen
Totaal
8,1
Boardingsproces
8,1
Comfort
7,9
Personeel
8,5
Entertainment
7,7
Eten
7,7
IAD
MUC
Uitstekend 8,0

Touch screen is sharp and responsive.

Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style.

FRA
VCE
Uitstekend 9,3

1.5 hour flight, on time and all that one should expect from a good airline.

MUC
BOS
Uitstekend 9,6

Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched.

Pasta with beef can be better.

CMN
FRA
Goed 7,0

We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience.

AMS
EWR
Uitstekend 8,3

Staff attentive. Came by very frequently.

zo 2 dec.
AMS
Amsterdam Schiphol
EWR
Newark
11u 25m
wo 9 jan.
EWR
Newark
AMS
Amsterdam Schiphol
10u 35m
€ 257
Trip: 39 dagen
Gemiddeld 5,6 Oké
Gebaseerd op 1.495 beoordelingen
Totaal
5,9
Boardingsproces
6,2
Comfort
5,6
Personeel
6,9
Entertainment
4,1
Eten
4,7
KEF
CPH
Oké 5,6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

ORD
KEF
Matig 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

EDI
KEF
Goed 6,6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

SXF
KEF
Goed 6,3

Seats are too small

KEF
BCN
Matig 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

vr 1 feb.
AMS
Amsterdam Schiphol
EWR
Newark
11u 35m
di 5 feb.
EWR
Newark
AMS
Amsterdam Schiphol
30u 45m
€ 268
Trip: 5 dagen
8,1UitstekendToon beoordelingen
Gemiddeld 8,1 Uitstekend
Gebaseerd op 7.273 beoordelingen
Totaal
8,3
Boardingsproces
8,3
Comfort
7,9
Personeel
8,7
Entertainment
7,8
Eten
8,0
ZRH
LAX
Uitstekend 9,6

The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!

My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.

SFO
ZRH
Goed 7,3

Flight attendants were cheerful and efficient.

I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face.

VCE
ZRH
Goed 6,8

Delayed 45 mins making transfer for international flight difficult

ATH
ZRH
Goed 6,6

The food was good.

The boarding process need improvement. The sits are very tight.

ZRH
JFK
Oké 5,6

Professional courteous staff

Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight.

wo 26 dec.
AMS
Amsterdam Schiphol
EWR
Newark
24u 20m
vr 18 jan.
EWR
Newark
AMS
Amsterdam Schiphol
21u 40m
€ 297
Trip: 24 dagen
Gemiddeld 7,9 Goed
Gebaseerd op 3.877 beoordelingen
Totaal
8,1
Boardingsproces
8,1
Comfort
7,9
Personeel
8,5
Entertainment
7,3
Eten
7,5
VIE
MIA
Uitstekend 10,0

Decent amount of space between seats

VIE
AMS
Uitstekend 9,0

Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme.

PRG
VIE
Matig 2,0

You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular.

IAD
VIE
Uitstekend 10,0

Excellent on all measures. I will definitely try to fly Austrian Air again!

SZG
VIE
Matig 2,0

Not much.

Baggage fees and unclear policy during booking with Kayak.

wo 31 okt.
AMS
Amsterdam Schiphol
EWR
Newark
10u 55m
vr 9 nov.
EWR
Newark
AMS
Amsterdam Schiphol
9u 50m
€ 336
Trip: 10 dagen
Gemiddeld 7,3 Goed
Gebaseerd op 19.091 beoordelingen
Totaal
7,4
Boardingsproces
7,6
Comfort
7,2
Personeel
8,0
Entertainment
7,0
Eten
6,8
LHR
ZRH
Goed 7,6

We loved the safety video. The seats were comfortable

No complimentary sodas or water.

LHR
CAI
Uitstekend 10,0

I loved everything about it , i enjoyed the comfort, food , entertainment , the crew were very friendly and very helpful , i was pampered all through the trip thank you .

Nothing

AMS
LHR
Goed 6,6

service was good

seats are too congested

MRS
LHR
Matig 3,6

Charged airport bag checking price even thought I had checked in on line for half the baggage check in fees. Added $120 to the fare

PHL
LHR
Uitstekend 9,0

Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!

When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too.

do 10 jan.
AMS
Amsterdam Schiphol
EWR
Newark
26u 49m
zo 13 jan.
EWR
Newark
AMS
Amsterdam Schiphol
15u 15m
€ 262
Trip: 4 dagen
Gemiddeld 7,1 Goed
Gebaseerd op 23.132 beoordelingen
Totaal
7,2
Boardingsproces
7,4
Comfort
7,0
Personeel
7,7
Entertainment
6,9
Eten
6,5
YVR
YUL
Uitstekend 8,0

Liked the comfort of the plane, on time, and smooth touchdown

Food was dried out, crew was extremely slow to dispense beverages and food

YVR
PDX
Oké 5,3

Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy.

ATH
YYZ
Matig 3,6

We paid $100 per person to choose our seats in advance and then when we boarded we had been bumped to a different location and my wife and I were sitting across the aisle from each other, unable to share a tablet to watch movies. The cabin crew was not helpful at all so we traded seats with another passenger who had also been bumped from his preferred seat. The entertainment system didn't work for an 11 hour flight.. are you kidding. We pressed the call button to see if it was just our inability to sign in but no crew member came. After 15 minutes the call light went off so we pushed it again, but the light was still on an hour later. We asked about it during the meal service and were very rudely dismissed. Long after meal service was finished we asked one more time to see if anything had changed and the crew member brought us a tablet to use that was loaded with movies. I'm not sure why they didn't do that earlier. Then 50 minutes before landing they literally pulled it out of our hands to store it away.

DEN
YUL
Goed 6,3

No leg room

YYZ
SFO
Oké 5,0

Good entertainment options

Sat near the back. Air Canada has installed new seating on this route that is absurdly close together, with truly the most inhospitable seat shape and unforgiving cushions. For a 5 hour flight, it was awful. My back hurts.

wo 3 apr.
AMS
Amsterdam Schiphol
EWR
Newark
11u 20m
zo 5 mei
EWR
Newark
AMS
Amsterdam Schiphol
10u 25m
€ 268
Trip: 33 dagen
Gemiddeld 5,6 Oké
Gebaseerd op 1.495 beoordelingen
Totaal
5,9
Boardingsproces
6,2
Comfort
5,6
Personeel
6,9
Entertainment
4,1
Eten
4,7
YYZ
KEF
Uitstekend 8,0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

EDI
KEF
Goed 6,6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BCN
Matig 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Matig 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
BOS
Goed 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

za 9 mrt.
AMS
Amsterdam Schiphol
EWR
Newark
8u 40m
vr 15 mrt.
EWR
Newark
AMS
Amsterdam Schiphol
15u 35m
€ 276
Trip: 6 dagen
Gemiddeld 7,0 Goed
Gebaseerd op 6 beoordelingen
Totaal
8,1
Boardingsproces
8,1
Comfort
7,9
Personeel
8,5
Entertainment
7,7
Eten
7,7
FRA
SFO
Goed 7,3

Glad that i was able to secure a seat in the emergency exit row (row 70)

Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!

AMS
EWR
Goed 6,6

Being assigned seat only ten minutes before take off is not ideal

CMN
FRA
Goed 7,0

We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience.

FRA
VCE
Uitstekend 9,3

1.5 hour flight, on time and all that one should expect from a good airline.

AMS
EWR
Uitstekend 8,6

Crew was beyond standard. Very nice and friendly and always accommodating.

They ran out of vegetarian meals.

wo 14 nov.
AMS
Amsterdam Schiphol
EWR
Newark
11u 35m
wo 28 nov.
EWR
Newark
AMS
Amsterdam Schiphol
10u 05m
€ 280
Trip: 15 dagen
8,1UitstekendToon beoordelingen
Gemiddeld 8,1 Uitstekend
Gebaseerd op 7.273 beoordelingen
Totaal
8,3
Boardingsproces
8,3
Comfort
7,9
Personeel
8,7
Entertainment
7,8
Eten
8,0
ZRH
LAX
Uitstekend 9,6

The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!

My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.

ZRH
FCO
Uitstekend 8,0

Left on time. Quick flight.

ZRH
TLV
Uitstekend 9,6

I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over

ZRH
JFK
Oké 5,6

Professional courteous staff

Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight.

ZRH
SFO
Goed 7,0

Terrible movie selection

wo 20 mrt.
AMS
Amsterdam Schiphol
EWR
Newark
10u 50m
zo 24 mrt.
EWR
Newark
AMS
Amsterdam Schiphol
10u 10m
€ 270
Trip: 5 dagen
Gemiddeld 5,6 Oké
Gebaseerd op 1.495 beoordelingen
Totaal
5,9
Boardingsproces
6,2
Comfort
5,6
Personeel
6,9
Entertainment
4,1
Eten
4,7
EDI
KEF
Goed 6,6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
CPH
Oké 5,6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

SFO
KEF
Matig 2,0

Didn't take the flight. Wasn't allowed to cancel.

KEF
BOS
Goed 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

BOS
KEF
Matig 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

di 9 apr.
AMS
Amsterdam Schiphol
EWR
Newark
19u 10m
ma 15 apr.
EWR
Newark
AMS
Amsterdam Schiphol
10u 15m
€ 286
Trip: 7 dagen
8,1UitstekendToon beoordelingen
Gemiddeld 8,1 Uitstekend
Gebaseerd op 7.273 beoordelingen
Totaal
8,3
Boardingsproces
8,3
Comfort
7,9
Personeel
8,7
Entertainment
7,8
Eten
8,0
ZRH
JFK
Oké 5,6

Professional courteous staff

Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight.

SFO
ZRH
Goed 7,3

Flight attendants were cheerful and efficient.

I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face.

ZRH
BOS
Oké 5,3

Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight

ZRH
LAX
Uitstekend 9,6

The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!

My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.

JFK
ZRH
Oké 4,0

Flight share with another airline so we couldn’t book our seats in advance.

Space is cramped. Very professional and courteous crew.

zo 2 dec.
AMS
Amsterdam Schiphol
EWR
Newark
10u 50m
ma 3 dec.
EWR
Newark
AMS
Amsterdam Schiphol
10u 35m
€ 280
Trip: 2 dagen
Gemiddeld 5,6 Oké
Gebaseerd op 1.495 beoordelingen
Totaal
5,9
Boardingsproces
6,2
Comfort
5,6
Personeel
6,9
Entertainment
4,1
Eten
4,7
KEF
BOS
Goed 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

SXF
KEF
Goed 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

SXF
KEF
Goed 6,3

Seats are too small

CDG
KEF
Matig 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
CPH
Oké 5,6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

di 16 apr.
AMS
Amsterdam Schiphol
EWR
Newark
10u 45m
za 4 mei
EWR
Newark
AMS
Amsterdam Schiphol
10u 30m
€ 371
Trip: 19 dagen
Gemiddeld 7,3 Goed
Gebaseerd op 19.091 beoordelingen
Totaal
7,4
Boardingsproces
7,6
Comfort
7,2
Personeel
8,0
Entertainment
7,0
Eten
6,8
PHL
LHR
Uitstekend 9,0

Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!

When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too.

LGW
PSA
Uitstekend 8,0

Good flight, no complaints

MRS
LHR
Matig 3,6

Charged airport bag checking price even thought I had checked in on line for half the baggage check in fees. Added $120 to the fare

LHR
LAS
Matig 2,6

Service and welcome was great.

Entertainment system was old and screen was not working the first 2 hours.

LHR
LIS
Matig 2,0

Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?

Delays! Delays! Delays!!

wo 14 nov.
AMS
Amsterdam Schiphol
EWR
Newark
10u 50m
za 24 nov.
EWR
Newark
AMS
Amsterdam Schiphol
10u 35m
€ 281
Trip: 11 dagen
Gemiddeld 5,6 Oké
Gebaseerd op 1.495 beoordelingen
Totaal
5,9
Boardingsproces
6,2
Comfort
5,6
Personeel
6,9
Entertainment
4,1
Eten
4,7
SXF
KEF
Goed 6,3

Seats are too small

BOS
KEF
Matig 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

CDG
KEF
Matig 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BOS
Goed 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

DUB
KEF
Matig 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

do 28 mrt.
AMS
Amsterdam Schiphol
EWR
Newark
10u 50m
ma 1 apr.
EWR
Newark
AMS
Amsterdam Schiphol
10u 25m
€ 296
Trip: 5 dagen
Gemiddeld 5,6 Oké
Gebaseerd op 1.495 beoordelingen
Totaal
5,9
Boardingsproces
6,2
Comfort
5,6
Personeel
6,9
Entertainment
4,1
Eten
4,7
SXF
KEF
Goed 6,3

Seats are too small

CDG
KEF
Matig 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BOS
Goed 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

BOS
KEF
Matig 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

EDI
KEF
Goed 6,6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

do 18 okt.
AMS
Amsterdam Schiphol
EWR
Newark
10u 35m
wo 24 okt.
EWR
Newark
AMS
Amsterdam Schiphol
7u 40m
€ 416
Trip: 7 dagen
Gemiddeld 7,0 Goed
Gebaseerd op 6 beoordelingen
Totaal
8,1
Boardingsproces
8,1
Comfort
7,9
Personeel
8,5
Entertainment
7,7
Eten
7,7
MUC
DEN
Uitstekend 10,0

Very friendly and accommodating

NA

AMS
EWR
Goed 6,6

Being assigned seat only ten minutes before take off is not ideal

AMS
EWR
Uitstekend 8,6

Crew was beyond standard. Very nice and friendly and always accommodating.

They ran out of vegetarian meals.

CMN
FRA
Goed 7,0

We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience.

MUC
BOS
Uitstekend 9,6

Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched.

Pasta with beef can be better.

do 4 apr.
AMS
Amsterdam Schiphol
EWR
Newark
11u 20m
di 9 apr.
EWR
Newark
AMS
Amsterdam Schiphol
10u 25m
€ 300
Trip: 6 dagen
Gemiddeld 5,6 Oké
Gebaseerd op 1.495 beoordelingen
Totaal
5,9
Boardingsproces
6,2
Comfort
5,6
Personeel
6,9
Entertainment
4,1
Eten
4,7
DUB
KEF
Matig 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

ORD
KEF
Matig 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CDG
KEF
Matig 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BCN
Matig 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

SXF
KEF
Goed 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

wo 14 nov.
AMS
Amsterdam Schiphol
EWR
Newark
10u 50m
do 22 nov.
EWR
Newark
AMS
Amsterdam Schiphol
10u 40m
€ 306
Trip: 9 dagen
Gemiddeld 5,6 Oké
Gebaseerd op 1.495 beoordelingen
Totaal
5,9
Boardingsproces
6,2
Comfort
5,6
Personeel
6,9
Entertainment
4,1
Eten
4,7
SXF
KEF
Goed 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

SXF
KEF
Goed 6,3

Seats are too small

CDG
KEF
Matig 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

DUB
KEF
Matig 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

EDI
KEF
Goed 6,6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

vr 19 okt.
AMS
Amsterdam Schiphol
EWR
Newark
8u 20m
za 27 okt.
EWR
Newark
AMS
Amsterdam Schiphol
7u 25m
€ 643
Trip: 9 dagen
Gemiddeld 7,0 Goed
Gebaseerd op 6 beoordelingen
Totaal
8,1
Boardingsproces
8,1
Comfort
7,9
Personeel
8,5
Entertainment
7,7
Eten
7,7
CMN
FRA
Goed 7,0

We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience.

AMS
EWR
Uitstekend 8,3

Staff attentive. Came by very frequently.

MUC
DEN
Uitstekend 10,0

Very friendly and accommodating

NA

DEN
MUC
Uitstekend 8,6

The crew & service on our Denver to Munich flight were incredible. Courteous, professional & fun. A crew like this makes flying a pleasure.

The seats in economy on the A-350 were a horror show. Couldn't have made them more uncomfortable if they tried. It seems with each new model Airbus puts out the seats regress to more medieval technology.

AMS
EWR
Goed 6,6

Being assigned seat only ten minutes before take off is not ideal

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