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Voordelen: IFE, aircraft

Nadelen: Comfort, food options

Voordelen: Crew were nice

Nadelen: No entertainment system!

Voordelen: The crew on the actual flight was excellent.

Nadelen: The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful.

Voordelen: We were upgraded to premium economy for free at check-in. The crew was very kind

Nadelen: We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️

Nadelen: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.

Voordelen: Lovely staff, new plane, great entertainment options

Nadelen: I have no complain it was good for the most part for, more food lol

Voordelen: Just the crews

Nadelen: I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it

Voordelen: entertainment options

Nadelen: lack of USB or other power outlet to charge my own devices, poor responsiveness from crew, skimpy breakfast (it was a way-too-salty quiche), tighter seat options than my first leg of the flight

Voordelen: Usual faultless KLM experience

Nadelen: Nothing.

Voordelen: Very good flight, excellent service and good food.

Voordelen: Impressive service... amazing crew, very friendly and professional

Voordelen: Very friendly crew

Nadelen: In-flight system had some errors

Voordelen: Good aircraft, good service, on time, eventless

Nadelen: There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better.

Voordelen: The crew was great

Nadelen: 1-2 +cms leg space

Voordelen: The crew was perfect

Nadelen: No wi fi on the plane.

Voordelen: Crew and pilots were amazing. Very comfortable flight.

Nadelen: Cabin was a little to warm.

Voordelen: Yes-yes

Nadelen: All good

Nadelen: It was too warm. The air above was not cool

Voordelen: AOK!

Voordelen: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.

Nadelen: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.

Voordelen: The lady checking me in was nice

Nadelen: Items were stolen from my bag

Voordelen: The price is affordable

Voordelen: I liked the food

Nadelen: Other airlines have complimentary snacks so I was surprised that we had to pay for those.

Voordelen: Friendly staff

Nadelen: Fly on time

Voordelen: Wasn’t a crowded flight so had room to spread iut

Nadelen: The food choices

Voordelen: The Capain kept us well nformed

Nadelen: 4 hours trip, international, and only food to purchase.

Voordelen: Seats very comfortable

Nadelen: Nothing

Nadelen: Orderly sitting of economy class passengers

Voordelen: Young crew, with positive attitude and very kind and helpful.

Voordelen: the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!

Nadelen: Food!

Voordelen: Usual faultless KLM experience

Nadelen: Nothing.

Voordelen: Delays and no proper customer service.

Nadelen: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Nadelen: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Voordelen: I’m sure the flight was fabulous. You see, I wasn’t on it, didn’t book it and wasn’t even in London

Voordelen: Leg room was good

Nadelen: Food was lacking or you had to pay for it, not great on a long haul. Terrible films And tiny chairs

Voordelen: Comfortable seats; attentive crew.

Nadelen: Cabin temperature; too cold.

Voordelen: Yes

Nadelen: Free drinks

Nadelen: Flight delayed by over 4 hours. Took another flight

Nadelen: Smooth flight on time

Voordelen: Crew and entertainment were excellent.

Nadelen: Communication about the delay at SFO was really poor.

Nadelen: Couldn't hear announcements over PA system

Voordelen: The crew was nice

Nadelen: I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights

Voordelen: Flight was on time and clean.

Nadelen: They missed by special meal once.

Voordelen: Flight delayed. Missed connecting flight

Voordelen: There was enough leg room and boarding was done reasonably quickly.

Nadelen: The flight was delayed by 15 minutes without explanation.

Nadelen: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Nadelen: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Voordelen: Decent price for economy comfort seat, 4A.

Nadelen: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Nadelen: When its rain we shouldn’t walk to the air plain

Voordelen: Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection.

Nadelen: I expected more from airlines lake Austrian.

Nadelen: Seat spacing

Voordelen: The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient.

Nadelen: Food could have been better

Nadelen: Comfort mostly

Voordelen: Affordable and on time

Nadelen: Bizarre cabin crew announcements and chaotic boarding

Voordelen: Crew very kind, entertaining good

Nadelen: Boarding process

Voordelen: The flight attendants friendly,

Nadelen: Limit of three bags is understandable but no solution offered when the time to board happened,

Nadelen: Boarding sucks

Voordelen: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Nadelen: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Voordelen: sidefini landig, merci.

Voordelen: The flight was on time and fairly clean.

Nadelen: The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable.

Voordelen: Delay was for 30 min

Nadelen: More comfortable seats

Voordelen: Seats not that good need softer seates for long haul flights

Nadelen: Dissapointed that my flight info screen does not rotate and update the screenshots like they used

Nadelen: Food options

Voordelen: Was on time.

Nadelen: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.

Voordelen: Flight arrived early, was uneventful with great helpful cabin staff. I did not eat so can’t rate the food, and there is no inflight wifi or screens so that is not applicable in rating my trip. Excellent short hop on a shiny new aircraft, with pretty tight seating.

Voordelen: Crew was accommodating and kept me and my family comfortable in the flight. Food was good

Nadelen: Free stuff like headphones and blanket which can be collected at the end of the flight

Voordelen: Crew very kind, entertaining good

Nadelen: Boarding process

Voordelen: Exit row window seat with empty row beside me. Next to washroom. Got 2hours sleep. All I can ask for.

Nadelen: Business class upgrade for free.

Nadelen: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.

Nadelen: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.

Voordelen: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.

Nadelen: More comfortable seats

Voordelen: Lovely staff, new plane, great entertainment options

Nadelen: Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues.

Nadelen: crew could have been more professional, the signs for boarding were confusing

Nadelen: Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate.