Vind goedkope vluchten naar De Verenigde Staten

Voordelen: "Made it"
Nadelen: "Nothing in particular"

Nadelen: "Last minute change of boarding gate led to a dash across the airport!"

Voordelen: "Fast and efficient!"

Voordelen: "Heel vriendelijk personeel."
Nadelen: "Twee uren vertraging voor een heel korte vlucht naar Brussel door technisch deffect."

Nadelen: "."

Nadelen: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."

Nadelen: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."

Voordelen: "Excellent and professional crew members"
Nadelen: "Nothing, the flight was smooth, most enjoyable"

Voordelen: "Professional and courteous crew"
Nadelen: "Nothing, was a pleasant flight"

Nadelen: "The food offering"

Voordelen: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Nadelen: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Voordelen: "Everything was pleasant as expected except for one thing, mentioned below."
Nadelen: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Voordelen: "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Nadelen: "Super critical, the plugs are really difficult to use."

Voordelen: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Voordelen: "Good service from flight deck and cabin crew. Clean and comfortable"
Nadelen: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."

Voordelen: "Overall, an incredible experience!!!"
Nadelen: "The food was excellent"

Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"

Voordelen: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Nadelen: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Voordelen: "on time"
Nadelen: "food selection"

Voordelen: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Nadelen: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."

Voordelen: "Prompt boarding, early departure and early arrival."
Nadelen: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"

Voordelen: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Voordelen: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Nadelen: "More selection of food, more variety of sandwiches and bread used."

Voordelen: "Door sneeuwval vertraging bij de start waardoor vervolgvlucht niet gehaald. Bij landing bleek omvorming al geregeld te zijn"

Voordelen: "on time polite staff comfortable flights with free coffee"
Nadelen: "charging for bags"

Voordelen: "on time polite staff comfortable flights with free coffee"
Nadelen: "charging for bags"

Voordelen: "Price and destination was convenient"
Nadelen: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"

Voordelen: "Easy boarding. Friendly staff"
Nadelen: "N/A"

Voordelen: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Voordelen: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."

Voordelen: "On time, easy boarding"
Nadelen: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Voordelen: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Nadelen: "Nothing"

Voordelen: "Great flight, on time great crew."

Nadelen: "No food, no entertainment"

Nadelen: "No food, no entertainment"

Voordelen: "check in person helped get me a window seat with a view"
Nadelen: "No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes."

Voordelen: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."

Voordelen: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Nadelen: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."

Voordelen: "I mean, it was how a flight should be, painless."

Voordelen: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Nadelen: "Boarding very slow. Staff a bit inattentive"

Voordelen: "Friendly crew"
Nadelen: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"

Voordelen: "The leg room. The great service and attitude."
Nadelen: "The food... needs to be improved, even if it means charging a fee."

Nadelen: "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Nadelen: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Voordelen: "Did not use their services much but the stewards seemed nice."
Nadelen: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."

Voordelen: "It was quick. Can't rate food or entertainment as I didn't use"
Nadelen: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"

Voordelen: "Everything was great, food, blanket & pillow, movies, friendly service."
Nadelen: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."

Nadelen: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"

Nadelen: "Crew service is very poor"

Nadelen: "The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight."

Voordelen: "The crew was amazing and the service on board was above and beyond. Boarding fast and orderly and the seats are super"

Voordelen: "Crew was great"
Nadelen: "Communication about fueling issues at Schiphol airport could have been better; 4.5 hours delay were terrible, the inflight entertainment system in our row was out of order, lights flickered throughout the flight and the kids meal was stale bread with cold cuts."

Voordelen: "767 300 was clean and staff wasn’t fussy."
Nadelen: "Staff seemed disinterested in passengers and boarding was extremely disorganized. Flight was also delayed because of a missing passenger. Not sure how that happens."

Voordelen: "the crew was so helpful. Although the wifi was a little slow the pilot and the crew tried to fix it, and eventually, we were able to stream the world cup semi-final match,"
Nadelen: "not too many options for entertainment. that's it!"

Voordelen: "Loved the personalized tv in front of me and plenty of space above me in the middle seats!"
Nadelen: "There were no snacks"

Nadelen: "Need to buy your own food"

Nadelen: "Need to buy your own food.."

Voordelen: "Overall things during the flight we're organized well, the flight was safe and the crew was friendly."
Nadelen: "One suitcase did not arrive in Iceland for two whole days after the flight and the attitude of the company on this matter was too nonchalant (as if it happens all the time and no one should make a fuss). Also, boarding was from a gate not suitable for such a large amount of people"

Voordelen: "The service I received on the flight was great...and the onboard movie selection was a plus."
Nadelen: "My ticket said that boarding began at a certain time,and it didn't happen for at least 20 minutes after that time."

Voordelen: "Allowed early than standard check-in. Pleasant counter staff. Nice to have beverage offered twice. New plane with reasonable choice of free movies. Boarding was efficient and smooth."
Nadelen: "Only water, apple juice, or orange juice were offered. No snacks were offered like all other airlines we have flown in recent years."

Nadelen: "My laggade not arrived - both of our bags , my and my husband . There are all of hot closes there . It not possible to begin a trip in Iceland without special equipment !!!"

Nadelen: "Flight delayed"

Voordelen: "See previous review.. Best of the best."

Voordelen: "I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say."
Nadelen: "I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey. Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST."

Voordelen: "I like the route going through Reykjavik so that we can avoid New York and Chicago connections."
Nadelen: "No food servedl"

Voordelen: "The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland."
Nadelen: "Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations."

Voordelen: "Comfortable seats and boarding was quick."
Nadelen: "No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie."

Nadelen: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."

Nadelen: "Gate area was cramped and a little chaotic"

Voordelen: "Loved the pillows and in house free entertainment. The crew brought Icelandic bottled water as you embarked and also provided additional drinks en route. Loved that I could charge my phone with USB what a great option!"
Nadelen: "No free in flight meal, boarding took forever because the airport had strikes, we had to take a bus to our plane, and our flight was delayed past dinner time with no meal compensation."

Voordelen: "The use of a 767 aircraft for this flight really enhances the experience. Two hours and the seat Arrangement make the flight as comfortable as possible helps the service, and in general just creates a great environment"
Nadelen: "Procedures at schiphol airport for Icelandair are disorganized and chaotic in order to Simply drop a checked bag, it is necessary to stand in a very long line of Travelers who are conducting every manner of flight busines. The route for departing passengers Criss crosses the entirety of schiphol airport at least twice making it a very long walk from the front door to your boarding gate. While much of this is not Icelandair fault, they should look at it closely for improvements as it is really bad"

Nadelen: "For a 5 hour flight (that turned into an 8 hour flight) no food was provided. when I finally broke down an paid for some it was minuscule and the crew member that brought it had attitude and was not polite."

Voordelen: "Its cheap"
Nadelen: "There was a 2 and a half hour delay, and seats are small"

Voordelen: "I think the airline attendants were great- so pleasant and accommodating. the entertainment system is great and I love that there are always blankets and pillows."
Nadelen: "There were no announcements for boarding- everyone just start lining up and it was very chaotic in the actual airport- Newark was boarding right next to JFK so no one knew where they were going. I also didn't like that I had to pay for food on a transatlantic flight and wifi. Additionally, the wait for luggage at terminal 7 at JFK was WAAAY too long. It made no sense."

Voordelen: "crew very nice. on time. boarding quite easy."
Nadelen: "food or lack of"

Voordelen: "It was ok flight left on time. Crew was nice nice to be handed a bottle of water when you boarded the flight. Overall pleasant."
Nadelen: "They offered no free snacks which I found ridiculous other then coffee water juice. I cant believe that it's so expensive to offer some form of snack can't be that expensive to hand out. Entertainment system slow."

Voordelen: "USB plug to charge electronics was very helpful quick and prompt boarding seats were comfortable plenty of leg room great tv options"

Voordelen: "Enteraintment wasn't workingon my flight. No free food at all. Food choices were difficult for gluten-free and expensive."

Voordelen: "Well organized. very pleasant."

Voordelen: "Kind and generous attendants and well appointed in the cabin."

Voordelen: "Flight attendants were very friendly. Leg room was good. Easy to make connections"
Nadelen: "Head sets were not provided. Limited places to sit at Keflavik."

Nadelen: "Plane over 1 hour late taking off. Never communicated why the wait. NO PLACE TO SIT AT AIRPORT!!!!! Cold hard cement to sit on with major construction going on. Standing in line almost 2 hours because of no updates. So we had no idea when plane was ready to leave. So we all felt like we could leave to go get food or coffee. Then we finally get on Plane and the entire entertainment system is down. No movies or way to charging phones etc!!!!! For a 6 hour flight that was so frustrating!!!! Then you would think that Icelandair for all the problems would at least comp our meals and drinks!! NOPE!! Pay full price. Flight attendance were great! But we only doing what they were told. I would not take this airline again."

Nadelen: "1. USB charging port not working 2. entertainment console not working (flight staff offered limited iPads to use instead. By the time I asked, they were not available anymore) 3. on top of these, couldn't find a place to plug my laptop It's really a bummer for such a long flight. Totally opposite experience from my last flight before the transfer (also from Iceland Air)."

Voordelen: "I really liked watching the Unique Iceland videos!"

Voordelen: "Good entertainment selections (TV, Movies, Music, etc)"
Nadelen: "Boarding the plane was poorly planned. A lot of people crowded the gate before the flight was ready causing a massive jam of customers. Only one employee was taking tickets when two could have been used to speed up the process. Would like a free in air snack. Pretzels, peanuts, anything."

Voordelen: "comfort and staff"
Nadelen: "MY entertainment only had one speak worker. My hsband's did not work at all. The USB prot did not work. No food"

Voordelen: "The entertainment had a good variety. I liked that the seats each had a USB plug for your phone to charge while you were flying. I liked that they made deals for drinks, ie. buy two for a cheaper price."
Nadelen: "No free alcoholic drinks."

Voordelen: "We landed on time and I received my check baggage within minutes of arriving, too. Very impressed!"

Voordelen: "The flight attendants on the flight from Amsterdam to Reykjavik was excellent."
Nadelen: "The seats in business class were not very comfortable and did not stretch enough. I had requested veg food but it was not available on both legs of my flight from Amsterdam to Boston. Even if they did not receive my request for some reason, they should have at least one veg option in their menu."

Voordelen: "My luggage arrived soaking wet!"

Voordelen: "Free pillow"
Nadelen: "Boarded late. Rudest desk agent of all time- she had the nastiest attitude and was rolling her eyes at our requests. I was so surprised anyone with this position could act in such a manner. It was also very difficult to communicate with her- I am not sure why she was put in that position when the line for check in was extremely long. She was taking her sweet time, almost purposely trying to annoy people. People were complaining because of the wait time, people needed to drop off their bags/get their seats, etc. This lady was so unprofessional I wouldn't have minded waiting until the next day to catch my flight back so a different employee could accommodate me."

Voordelen: "Nothing"
Nadelen: "Rude staff at AMS airport made it very uncomfortable, she was unwilling to be polite and had the nastiest attitude. She was almost screaming at me. The flight from Reykjavik to NYC was torture. First, it was delayed. Then we boarded a plane completely and had to unboard, walk across the entire airport to a new gate, wait for the new plane, again delay, and finally board after 3 hours of misery. I really liked IcelandAir on the way to Europe, but the way back to the US was terrible and I will steer clear from purchasing a ticket with this airline next time."

Voordelen: "I love Boeing airplanes."

Voordelen: "Not much"
Nadelen: "Had to pay for food ,with no USA dollars option. No snack provided especially when you did have passengers with peanuts allergy. No blankets provided and had to pay for ear plugs for a limited entertainment. Not too friendly flight attendants cceptable on an international flight."

Voordelen: "Fast boarding. Ontime flight"
Nadelen: "Food"

Voordelen: "Great service, fantastic staff, yummy food"
Nadelen: "Im large, so the seats are a little cramped"

Voordelen: "Great service, fantastic staff, yummy food"
Nadelen: "Im large, so the seats are a little cramped"

Voordelen: "The crew is kind and respectful, the chairs onboard are better than most airlines, and I love the seat back entertainment sets!"

Voordelen: "The crew is kind and respectful, the chairs onboard are better than most airlines, and I love the seat back entertainment sets! I wish I could fly with you all the way to and from home in the winter, but alas I'll just have to wait till summer to do that!"

Voordelen: "A very average experience. Nothing amazing."
Nadelen: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."

Voordelen: "The crew was good"
Nadelen: "Our flight was delayed both ways and we were late for connecting flight and stayed at hotel for 1 night"

Voordelen: "The aircraft."
Nadelen: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"

Voordelen: "Crew as great! Good seats and good entertainment"
Nadelen: "Cleaner bathrooms"

Nadelen: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."

Nadelen: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."

Voordelen: "Entertainment was good"
Nadelen: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"

Voordelen: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Nadelen: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"

Voordelen: "Ik kan eigenlijk niet echt objectief een beoordeling geven want ik werk voor deze maatschappij dus vind uiteraard alles fantastisch (behalve het salaris haha)."
Nadelen: "Niets!"

Voordelen: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Nadelen: "In-flight entertainment offered a very conventional set of movies from which to select."

Nadelen: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."

Voordelen: "The boarding and the flight itself was fast as there were a lot of people for connecting flights in Warsaw."
Nadelen: "The flight was delayed for 1.5h which is not ok. I see that for LOT is a standard practice unfortunately."

Nadelen: "Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse."

Voordelen: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Nadelen: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."

Voordelen: "Modern aircraft, food, extraordinary fligjt attendants"
Nadelen: "I wish that had wifi."

Voordelen: "they were not very late - within one hour."
Nadelen: "For three of us we had only one bag to check. They charged us 70 euro for that bag. All their flights were 30-60 minute late."

Voordelen: "When we got to the airport on the way back home, they couldn't find our tickets. I had online tickets and confirmation, but we were still not on the flight list. We had to go to the ticket counter for them to clear it up and put us back on the flight. The flight itself was not bad. The flight attendants are a bit rude and condescending. The seats and entertainment was not bad."
Nadelen: "1. Cancelled our outgoing flight hours before it was set to leave; notified us via email; barely got re-booked via different airlines and had to take 3 different flights to reach out destination; missed the 2nd flight because LOT put us on a flight that was departing 30 minutes before out 1st flight arrived. 2. When we got another 2nd flight, we arrived at our final destination without our bags. LOT assured us that our bags were on our flight before we boarded but calling and confirming that they were able to transfer our bags (only had 40 minutes between flights), but of course, it was a complete lie. We did not get our bag until the next day in the evening over 24 hours later. At that point I was happy they found them and gave them to us. 3. Turns out, they cancel flights pretty often and they also book people on transfer flights that are too close for people to make it. We traveled with a handful of other passengers that had the same experience and people were in tears about their horrible travel experience. 4. Warsaw Airport - they only have 5 passport control officers clearing travelers and because they don;t have lines or any type of organization of these travelers, the lines our out of control. People are pushing each other, crying because they are missing flights or not feeling well because of no air and all the pushing and shoving. I was pregnant standing in the line for over 40 minutes. They would not let pregnant passengers or passengers with kids with them pass in their disabled line. Only people in the wheelchairs were allowed to pass there. Horrible airport and even more horrible airline! PLEASE SPARE YOURSELF AND DO NOT RUIN YOUR VACATION."

Voordelen: "Food was good."
Nadelen: "At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful."

Nadelen: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"

Voordelen: "N/A"
Nadelen: "Unpleasant crew members"

Nadelen: "Unable to choose seat at ticket purchase."

Nadelen: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."

Voordelen: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Nadelen: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."

Voordelen: "Pleasant personal, great service!"

Voordelen: "Service, food, entertainment were of good quality"
Nadelen: "Flight was delayed 40 min; after landing the plane was sitting on the field forever; during descent, my ears started aching, and I think I got some kind of vestibular system damage, possibly from an overly fast descent. Not good."

Voordelen: "The crew was helpful and friendly. On this flight we had a delicious meal, snacks, drinks, refreshing towels. What an great experience after flying in the US where all these services have disappeared for bottom line profits."
Nadelen: "There was nothing to dislike."

Voordelen: "Entertainment was good. food was free"
Nadelen: "Then the flight from warsaw to JFK was fine, but when we landed there was only 10 minutes for me to get to my next flight and i asked the attendant if she could call my gate ahead and tell them I'm trying to make it, and she grunted and told me to sit back down. Then i proceeded to go to baggage claim where my bag never showed up and when I finally saw that it wasn't showing up I sprinted to my next flight and got to the door 15 seconds after it closed. Then i had to spend the night in NYC and was unable to go to buffalo unitl the morning after having spent already the whole day in the airport since my first flight didn't take off until about 5 hours after it was scheduled. And now I still do not have my bag, and jet blue says they never got it from LOT airlines"

Nadelen: "The crew had everyone measure their suitcases and pay for overweight, which significantly delayed boarding."

Voordelen: "Boarding was very efficient"
Nadelen: "There is basically no room for passengers left on those airplanes, it's a disgrace. The food is a joke."

Voordelen: "Service, attention, every single detail was perfect while the flight."
Nadelen: "Nothing to say at this point"

Nadelen: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"

Voordelen: "Great crew and the flight was very nice. Food was decent and boarding was done as quickly and orderly as possible."
Nadelen: "While this is not the airline's fault. The guy next to me was too big for the seat and his stench was overwhelming."

Voordelen: "The food and service was very good."
Nadelen: "The seating arrangement. Unless you have an isle seat,you have to climb over someone to get to the isle."

Voordelen: "Nice with seats"
Nadelen: "The announcements in English were not loud enough"

Voordelen: "Not much"
Nadelen: "Attitude of the Stewart was terrible she was a little cocky and didn't appreciate her attitude"

Voordelen: "Flight attendant made me a cup of decaf coffee. It was really good. And she found artificial sweetener."
Nadelen: "Boarding announcements in Warsaw for the flight to New York were ONLY in Polish. This left many passengers confused. I could understand this if the flight were to a Polish destination. During the flight, intercom announcements overrode the Entertainment System at FULL VOLUME - EVERY TIME. it is as though they wanted to maximize our discomfort. I would not fly with Lot again."

Voordelen: "I only liked that I got to watch a few movies to kill the worst experience I had !"
Nadelen: "I didn't like that I got no food I asked for a water bottle never got it! I was hungry the entire flight I was only lucky to be close to the bathroom"

Voordelen: "Everything was excellent."

Voordelen: "The seats were comfortable."
Nadelen: "After the flight was delayed for an hour several days in advance, I thought it could still be OK. But when they kept us at the gate for another 1.5 hours without any information as to why we were not boarding, I just about lost it. Delays happen. That is not the problem. But the staff was rude and did not inform us about when or if we would be leaving. When asked about missed connections, said they know nothing and the transfer desk will handle that. I was travelling with my cat, so for me it was super stressful. Once we did arrive to JFK, there were no more flights to RDU that night and it took forever and then some to get me a hotel that would accommodate a cat. Just fly another airline."

Voordelen: "Nothing"
Nadelen: "Plane delayed, missed connecting flight, spent 7 hours at airport waiting for next plane."

Voordelen: "Service was excellent"
Nadelen: "The movie selection was poor"

Nadelen: "Extra baggage payment need to be more efficient. It should be 1 stop to check in bags and pay for extra bags and overweight bags."

Nadelen: "Loud passengers no crew attention."

Voordelen: "Comfy"
Nadelen: "Flight attendamt woke me up to straighten my seat so person behind me can eat more comfortably. I have trouble flying and took 3 sleeping pills so I can fly comfortably and now the woman woke me up and I couldn't fall back asleep so she can eat? So horrible. 30 screaming kids on the flight. They served food while I slept so I called the flight attendant 7 times to now bring me food since she woke me up. She never showed up. So no only was I now up, couldn't fall back asleep because of the screaming children but I am SO glad the person behind me are her mean comfortably"

Voordelen: "Fly itself but waiting at all too long"
Nadelen: "Long wait till start and long wait for arrival...at all 6hours waiting inside the plane"

Nadelen: "toilet cover was broken no hold up"

Voordelen: "Food and stewardess."
Nadelen: "It's my last time with lot. They should learn some manners and not to try every possible way to get money from passengers. Shame on you LOT."

Voordelen: "Ground and flight crews were very friendly and helpful; very good service. I would definitely recommend LOT Polish for your travels."

Voordelen: "Food, Crew"
Nadelen: "Very few choices of movies Boarding at JFK on my flight to Warsaw was deleted and disorganized by some American clerk with stron Indian accent ,hard to understand."

Voordelen: "Nice a polite crew, but not much more."
Nadelen: "After hour or so entertaining system shut down. On the board was ten or so mothers with babies that were crying all the time. Was it suppose to replace missing entertainment?..lol! After landing we had to wait 45 min for free gate. "Dream-liner" in economy class is terrible!"

Nadelen: "Hotel was rubbish"

Voordelen: "British airways, does what it says on the tin."
Nadelen: "If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!"

Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"

Voordelen: "yes seats were more comfortable and more leg room than the other airlines I have used"
Nadelen: "It was all pretty good and despite leaving a little late we got there on time"

Nadelen: "Despite most of the plane being offered refreshment I never was as staff not organised enough to have time to do so, even though other airlines have managed easily."

Voordelen: "Old school crew were fantastic and made this a great flight - which is so atypical for BA these days."
Nadelen: "Tired old planes need refurbishing. Food and IFE can’t compete with carriers like Qatar or even Finnair or American."

Voordelen: "Absolutely nothing."
Nadelen: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."

Voordelen: "Boarded efficiently. Took off on time. Landed ahead of schedule."
Nadelen: "Checking in process. Choice of seats very limited and I accessed the website (literally) the minute online checkin opened."

Voordelen: "Everything was on time. Attendants were courteous."
Nadelen: "Food was quite expensive - vegetarian sandwiches were underwhelming. Disabled mother had to stand and wait to get on plane despite being told that she wouldnt have to."

Voordelen: "Crew ok, seat ok"
Nadelen: "Flight on time"

Voordelen: "Left on time and arrived early"

Nadelen: "Generally, it was just good."

Voordelen: "Good service and crew."
Nadelen: "Seats were very very narrow."

Voordelen: "I only like the voucher idea but still doesn't cover up all the other things ."
Nadelen: "I didn't like that it delayed my plans and it was unexpected and they did not inform us until I go to the airport , for 30 minutes in the air we had to wait 6 hours"

Voordelen: "Crew very professional and staff well informed."
Nadelen: "Feels like a bus in the sky. Same device as Ryanair but not on time."

Voordelen: "Original timing"
Nadelen: "Boarding was a chaotic affair. Landed late but no mention of apology. Disappointed."

Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."

Voordelen: "Efficient boarding, friendly staff"
Nadelen: "Very poor movie choice and poor quality screen"

Voordelen: "This was the second leg of flight from Gatwick, short stay at St Lucia, only a short flight, didn't leave the plane there so boarding and food comments don't really apply to this flight. Crew changed over here - new crew as good as first leg, excellent, never had problems with this on BA."
Nadelen: "Entertainment poor, limited choice and mediocre screens. Is the Boeing 777 fleet due a refurb? If so, don't spoil the seats and legroom, but do update the in-flight entertainment system!"

Voordelen: "Beenruimte"
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."

Voordelen: "Niets"
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"

Voordelen: "Helpful staff, very pleasant flight and even arrived early!"
Nadelen: "The fact that you had to buy even water."

Voordelen: "Our flight was good"
Nadelen: "The bag drop off was awful, we queued 3 times and every time we got to the front the machine stopped working. Not enough staff to help solve the computer issues as there was one member of staff across all the drop in machines. Very frustrating to have to continually join new queues."

Voordelen: "Nothing"
Nadelen: "The complete lack of help from BA staff after I missed my flight. No helpful suggestions at all when I asked for guidance. Just 'the flight is closed and there are no more seats left today'."

Voordelen: "Comfortable short hop"

Voordelen: "We arrived safely, albeit over 1 hour late"
Nadelen: "Our hand baggage was taken at the gate because the flight was full. There was a large amount of unused overhead storage on the plane. The crew agreed that they had started to take bags far too early. Despite being taken at the gate our bag was one of the last off"

Voordelen: "Service kind and efficient"
Nadelen: "Late"

Voordelen: "Nice efficient crew"
Nadelen: "Announcements on plane very loud sometimes"

Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."

Voordelen: "Just boarding"
Nadelen: "I am sorry to say but everything on the flight tonight was poor - from the bad food to warm drink and no entertainment and also the personnel. They looked liked working for cheap hotel. Very poorly managed."

Voordelen: "Fast as smooth"
Nadelen: "Nothing"

Voordelen: "The food and the services. The plane looks new and clean. Many new release movies."
Nadelen: "seat space is too small and not comfort."

Nadelen: "2 Hour Delay"

Voordelen: "All pretty good."
Nadelen: "I received an email before the flight telling me as the flight would be operated by another carrier there would be free refreshments - but it wasn't and there weren't. Rather odd."

Voordelen: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."

Voordelen: "Great crew with Laura, Luke and the team in Club World."
Nadelen: "BA lounge in Heathrow Terminal 3 had it's days and needs upgrade."

Voordelen: "Crew were excellent. Very friendly and helpful."
Nadelen: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."

Nadelen: "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."

Voordelen: "Classic, reliable and trustworthy British Airways. Does what it says on the tin"
Nadelen: "Very full flight but still comfortable"

Voordelen: "More seat room. 18inch width. Smaller cabins. Soooo quiet."

Voordelen: "Simple flight left later than expect but arrived earlier than scheduled. Leg room was plenty and not like other airline where you feel packed like sardines."
Nadelen: "Nothing so far just a shame my luggage was damaged."

Nadelen: "Heavy delay.."

Voordelen: "Polite crew, flight was on time landing - even early. Seats were comfortable."

Nadelen: "Flight was late"

Nadelen: "According yo the kayak app on the moment of booking the flight was going to Heathrow, but it went to Gatwick. In addition, the tariff did not include one checked luggage as shown on the app as well. Really disappointed with my first use of kayak."

Voordelen: "Some sleep"
Nadelen: "No food or drink provided in crappy seats"

Voordelen: "The staff where very good, was comfy for short trip"
Nadelen: "2hr 40min delay, and a very hectic and long boarding process"

Voordelen: "Quick and efficient. Very informative about delays."

Voordelen: "Online check in & boarding pass on your phone using BA app."
Nadelen: "Seats are quite cramped"

Voordelen: "Terminal 5"
Nadelen: "Disgusted that they wanted to charger £11 pp to change seat at check-in 24hrs prior to the flight!"

Voordelen: "Good"
Nadelen: "Good"

Voordelen: "The crew."
Nadelen: "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"

Nadelen: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Nadelen: "The flight was delayed. Food is miserable."

Voordelen: ":("
Nadelen: ":("

Voordelen: "Fairly new plane with clean/comfortable seats"
Nadelen: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"

Voordelen: "Only the on board crew lived up to Tap's normal standard"
Nadelen: "Boarding chaotic in Copenhagen. Food very poor this time"

Voordelen: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Nadelen: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."

Voordelen: "Nothing"
Nadelen: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Nadelen: "It cold be better if there is no flight delay which put in cause all our plans!..."

Voordelen: "everything from the boarding and check-in process to in flight comfort."

Nadelen: "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Nadelen: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Voordelen: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Nadelen: "Flight was delayed which was out of their control"

Voordelen: "The plane was fairly new, clean, and comfortable seats."
Nadelen: "A better selection of the main meals in business class."

Voordelen: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Nadelen: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Nadelen: "Timing of food"

Voordelen: "The plane was comfortable the free drinks and food and crew were friendly."
Nadelen: "Can't think of anything!"

Voordelen: "A short but very pleasant flight and food was served, excellent in every category."
Nadelen: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Nadelen: "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Voordelen: "The crew were excellent during the flight."
Nadelen: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Voordelen: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Nadelen: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."

Voordelen: "Flight left approx. 20mins early, good service and efficient handling by crew."

Voordelen: "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Nadelen: "The flight departure time was delayed for one hour."

Voordelen: "Nothing, missed the connection"
Nadelen: "No flight to Faro during late arrival from"

Voordelen: "everything was fine. nothing specifically wrong or bad."
Nadelen: "had the same food the third time this week. they could do more"

Voordelen: "Refuel was quick and we were back on air in less than 30 min... Wich was great.."

Nadelen: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"

Voordelen: "Quick... I was happy to be out of there"

Voordelen: "Space was actually good."
Nadelen: "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Voordelen: "Friendliness of ground and cabin crew"
Nadelen: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"

Nadelen: "Slow delivery of bags in Lisbon"

Nadelen: "Late"

Voordelen: "Flight was only 15 minutes late"
Nadelen: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."

Voordelen: "Modern airplane"
Nadelen: "1h late. Non reclining seats."

Nadelen: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"

Nadelen: "Flight was late on way back. Also no food optipn for vegetarians"

Voordelen: "The crew provides a good service"
Nadelen: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."

Voordelen: "Cabinstaff were friendly and professional"

Voordelen: "Cabinstaff were friendly and professional"

Voordelen: "the flight was fine."
Nadelen: "The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired"

Voordelen: "On time and waited for our connection from Miami without any fuss"
Nadelen: "Comfortable seats but very luttle legroom"

Voordelen: "Staff good very pleasant. Entertainment good."
Nadelen: "Bit late into Lisbon and luggage left behind."

Voordelen: "Crew on board efficient and polite. In flight entertainment on a rolling programme of videos played an an user-friendly player and all in 2 languages. Meols - two of them- stable and standard airline fare served quickly and efficiently by crew. Comfy seat with recline and tilt. Blankets and pillows provided as standard."
Nadelen: "The wait for check in was almost an hour longer tha. Expected and nowhere comfortable to wait. Executive lounge overpriced and meagre without any reclining seats. May as well have saved the money and used the terminal facilities No in flight magazine available to my seat for on board purchases and very little choice off goods on offer."

Voordelen: "Modern appointed plane with places for technology and charging points"
Nadelen: "Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late"

Voordelen: "On time, clean airplane, polite air crew and a sandwich and soft drink."
Nadelen: "NA"

Voordelen: "the food , drink and the crew"
Nadelen: "seats not very comfortable. plane full up"

Voordelen: "Nothing"
Nadelen: "Everything"

Voordelen: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."

Nadelen: "1. Food. I think that sandwich and juice are not enough for 3 hours flight that costs 130 euros. 2. Departure time. The flight was delayed for more than 1 hours. When we arrived at Schiphol it was night already and trains to towns around were super rare. So we came in home at 3 a.m. instead of the planned 1 a.m."