Vind goedkope vluchten naar Verenigd Koninkrijk

Voordelen: "Services is good ."
Nadelen: "Food can be better"

Voordelen: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nadelen: "I flew economy and all was good and appropriate to the level."

Voordelen: "Decent price for economy comfort seat, 4A."
Nadelen: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Nadelen: "Delay due to strike"

Voordelen: "Great airline"

Voordelen: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Voordelen: "Seat was good"
Nadelen: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"

Voordelen: "Nothing!"
Nadelen: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"

Voordelen: "absoluut geen klachten"

Nadelen: "Uitermate tevreden!"

Nadelen: "Vertraging"

Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."

Voordelen: "Shirt flight but well catered, boarding was efficient and quick."
Nadelen: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"

Voordelen: "Norhing"
Nadelen: "They have mabaged to lost my luggage"

Voordelen: "Friendly attendants. Decent food, and frequent snacks and beverages."
Nadelen: "No charging ports for electronic devices."

Voordelen: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Nadelen: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Voordelen: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nadelen: "there was no lounge close to our departure gate"

Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"

Nadelen: "The streaming service didn’t work"

Voordelen: "Great service"

Nadelen: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Voordelen: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"

Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Nadelen: "Niets"

Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"

Voordelen: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nadelen: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Voordelen: "."
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"

Nadelen: "Amesterdam airport employee was really rude"

Voordelen: "Er werd een gratis snack aangeboden en wonder boven wonder, was dat een vegetarische snack! :)"
Nadelen: "Het was erg warm in de cabine."

Voordelen: "Er wordt nog gratis een snack en drankje geserveerd."
Nadelen: "Fijn dat er nog gratis iets wordt geserveerd, jammer dat dat dan een broodje kip was. Waarom geen kaas, kunnen vegetariërs ook wat eten. Nu had ik niets."

Voordelen: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Nadelen: "Flight was cancelled and we had to return to Amsterdam after du,ping fuel to make sure we could have a safe landing."

Nadelen: "Flight was delayed"

Voordelen: "The flight attendants could not do enough for you."
Nadelen: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Voordelen: "Prima vlucht! Geen aanmerkingen."

Voordelen: "In Toronto werd ik aangesproken door een dame van KLM met de vraag hoe ik reisde, alleen of in groepsverband etc. Zij gaf aan dat ik gebruik kon maken van de lounge en dat er hulp aanwezig was om bagage in te checken bij de self check-in. Uitermate vriendelijke en behulpzame dame. Tijdens de vlucht was er zeer vriendelijk en behulpzaam cabinepersoneel beschikbaar."

Voordelen: "Very little if any."
Nadelen: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Nadelen: "Lang wachten bij de incheck"

Voordelen: "We vertrokken vanuit Tapei 10 minuten voor plan. We kwamen bijna 3 keartier voor schema aan."
Nadelen: "Omdat Economy Comfort vol zat (een maand van te voren), een exit roe geboekt. Wel veel beenruimte, maar in de breedte echt te krap voor een vlucht van 12 uur."

Voordelen: "De reis verliep voorspoedig. Diner en ontbijt waren redelijk."
Nadelen: "Film aanbod was aan de magere kant."

Voordelen: "Niets!"
Nadelen: "Op papier was het een KLM vlucht. Maar tijdens inchecken werd het een Jet Airways vlucht. Alle privileges als platinum frequent flyer was direct weg. Geen voorrang bij inchecken, geen voorrang bij handbaggage check,."

Voordelen: "Comfortabel en netjes"
Nadelen: "Personeel is niet altijd even vriendelijk. Een glimlach kost niets, toch?"

Nadelen: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Voordelen: "They were awesome."

Voordelen: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Nadelen: "As above"

Voordelen: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Nadelen: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Voordelen: "I almost missed my next flight from Dublin to Chicago. There was not enough time between flights with current security measures. Your site should not have suggested those two flights so close."

Nadelen: "The first plane was absolutely filthy. I paid for Wifi and when connection was spotty put my laptop down still with half of the data I purchased unused, but then it wouldn't let me back on later. Food was awful. On the first flight they skipped me for drink service entirely."

Nadelen: "Flight not being delayed"

Voordelen: "There wasn't anything special about this flight to like, unless you like leaving late and no leg room."
Nadelen: "Try leaving on time for once, I nearly missed my connection because Aer Lingus is terrible at on time departures. I'm just under 2 meters tall, the seats were so tiny my knees were pressed into to the seat in front of me the entire trip."

Voordelen: "Allowed us to have a week layover in Dublin on the way to Amsterdam"
Nadelen: "Most cramped flight I have ever experienced. Tiny seats, no legroom, and super narrow aisles so that people walking up and down would invariably bump your shoulder when they walked by - makes for a difficult sleep. Rude air hostesses Waited on ground 2 HOURS, inaccurate info, no service, nada"

Voordelen: "Seats are nice and comfy"
Nadelen: "Flight was late. Ground crew were atrocious and lost passengers and then insisted on counting the whole plane twice (as they got it wrong the first time). The flight was delayed by 4hrs in total and then Aerlingus denied compensation was due. Appalling performance"

Voordelen: "The whole crew was amazing! Meals were very tasty. The pillow and blanket was a nice touch. We really enjoyed the fact we all had entertainment screens."
Nadelen: "The selection of movies was not very grand."

Voordelen: "The service from the flight crew was excellent. On board meals were good, too. Although my luggage never made it on my flight to Chicago due to a delay arriving in Dublin, Aer Lingus provided me with tracking information, and I received my suitcase at my home within 48 hours."

Voordelen: "Crew"
Nadelen: "Food and limited movie selections"

Voordelen: "The first plane left without us, so I didnt like anything about it"
Nadelen: "We arrived at the airport late because our first plane arrived at the airport late, then we were held up because of poor weather. When we arrived at the Dublin airport, we had to run the gauntlet, only to be told our plane had already left- a few minutes early - thanks a lot. I wanted a drink on the plane and had to pay for it- I’ve always had free drinks before."

Voordelen: "Overall, the airline is nice with decent entertainment and food"
Nadelen: "Every time I book with orbitz, even months in advance, I get seated in the last seat of the plane so I am in the toilet"

Nadelen: "Haven’t flown it yet"

Voordelen: "Plane was clean and comfortable."
Nadelen: "Plane arrived late - no updates from the gate crew. ...coffee and soda is not free..."

Voordelen: "The food eas very good"
Nadelen: "The sests were not comfortable. Mt seat did not recline, and there was to much movement around me ro het comfortable."

Voordelen: "When I think of international, I think of the huge airplane with 3 rows of seating, an extra inch of leg space for us economy flyers ...this was basically a domestic airplane and the staff was polite but nothing over the top."
Nadelen: "Squished like sardines. And my luggage is broken."

Voordelen: "Fairly comfortable flight once they fixed the air conditioning while we waited on the HOT plane."
Nadelen: "Could not get a crew member to respond to the call button. We got what was left for a dinner meal, no choice. Handed a ‘hot pocket’, no napkin, no drink. My headphone jack partially worked—ear buds fine but the internal connection was not working well—sound only from 1 ear bud. Not pleasant for watching or listening to entertainment."

Nadelen: "Very dirty. Waste in the seat back, gum on the floor"

Voordelen: "Great flight"

Voordelen: "Basicbflight. Got us there."
Nadelen: "Late leaving resulted in huge rush through transfer in Dublin. Not really a fan of the "just go ahead and board" approach, bit it seems to work."

Voordelen: "Quick efficient"

Voordelen: "Nothing"
Nadelen: "My flight was cancelled approximately 36 hours before departure. Neither Aer Lingus not the booking agency Justfly.com informed me. I discovered this as I was about to leave for airport. Neither could help me to book a new flight. Justfly.com didn't see that the flight was cancelled because Aer Lingus did not inform them. I had to go to the airport and spend 8 hours in line at the ticket desk to get a new flight the next day, in addition to 2 hours spent on the phone. Had these companies done their jobs properly, I could have rescheduled my flight days earlier on the phone and not wasted an entire day of my vacation. When I asked Justfly.com for any form of compensation they refused. Will NEVER fly on this airline or book travel thru Justfly.com again."

Voordelen: "Flight attendants were nice"
Nadelen: "Not very happy with Aer Lingus’s ground crew or customer service or the way they run things. And Dublin airport is an unorganized mess. Probably will never fly with them again. Gave no concessions for canceling my flight out to Amsterdam."

Voordelen: "It was smooth. The flight felt like it went by pretty quickly."
Nadelen: "Honestly, nothing jumped out at my about this flight. All I remember is that it was not a bad experience."

Voordelen: "everything was fine"

Nadelen: "We were told to be at the airport 3 hours in advance of our 9:35AM flight. We arrived at 6:45 to find a line of passengers at the aer lingus counter and no personnel. It was at least 1/2 before anyone arrived for work. The gate on the boarding pass printed that morning, was the furthest gate and a very long walk. When we arrived there we were told it was changed. We heard a lot of gate changes over the loud speaker, but no announcement from aer lingud. British airways was at"

Voordelen: "Average economy for a 90 minute flight. Crew were cheerful."
Nadelen: "They don't have a free drink service like most European airlines."

Voordelen: "The only thing I can say that I liked about this flight was that we arrived a little early."
Nadelen: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."

Nadelen: "No complimentary refreshments offered, not even water."

Voordelen: "Friendly staff with excellent humour, and an efficiently short flight time."

Nadelen: "Poor gate service, insufficient information on flight, which was flown by Aer Lingus."

Voordelen: "Luggage was couriered and arrived 9 hours later."
Nadelen: "That our luggage wasn't on the flight and we only realised after waiting/looking for over half an hour. Then had to do the missing report, all after a long flight. Couldn't someone in Dublin have rung and warned us?"

Voordelen: "The staff were so, so helpful and made sure we were all as comfortable as possible. I liked all the snacks and drinks and the no charge for checked bags. (A big help after a long trip and short on $!) And the best part? They dealt with U.S customs before we left Dublin so that we didn't have to deal with the long lines in Boston. So grateful!!!"
Nadelen: "My entertainment screen froze every time I tried to play a game, had to reset a few times before I gave up."

Voordelen: "Amerikaanse douane in Dublin."
Nadelen: "onduidelijkheid over eten en drinken tijdens de vlucht"

Nadelen: "lawaai toilet"

Voordelen: "nothing"
Nadelen: "We just returned home to New York from our trip to Amsterdam and Ireland. The trip itself was amazing despite the sub par customer service we received from Aer Lingus that definitely put a damper on our vacation. Our flight on Wed July 19th from NYC to Amsterdam went off without a hitch until we claimed our luggage, my brand new suitcase was covered with stains. Very disappointing but we went on to enjoy our time in Amsterdam. The real problems began when we flew from Amsterdam to Dublin, first we were seated all over the plane and worst of all when we arrived my husband's bag was lost. We went to customer service and completed the paper work. Everything my husband had for the trip was in that bag. Aer Lingus only texted him once and after that he had to call every day to check the status of his bag. Instead of exploring Dublin, we had to spend Sunday shopping to get him clothes for the trip. No word from Aer Lingus. Monday morning July 24 he calls to find the status of his bag. It was found in Amsterdam and was to be flown to Dublin and shipped to our next stop in Kinsale. We arrived Monday evening to find that the bag had not been shipped. Again no word from Aer Lingus. My husband called to find out the status and made arrangements to pick the bag up when we were flying back to NYC. We were happy the bag was found but my husband still was without all of his belongings for our entire trip. On Thursday July 27 we arrived at the airport early to retrieve the bag before we checked in to our flight. We were dismayed to find that there was not a person to talk to but a phone on a column to call to get help retrieving the luggage. There was a queue at the phone with people ahead of us in similar situations. Finally someone came out to escort my husband to get his bag. We were traveling with our son, and again our seats were scattered about the plane. There was no one at checkin to help us, and we didn't get help at the gate. So we had to sit separately for the 6 hour and 30 minute flight. When we claimed our bags, my bag now had tears along with the stains. This was a brand new suitcase and it is now ruined. My husband says he will never fly Aer Lingus again and this was the worst customer service he has had in his life. The customer service was virtually non existent."

Voordelen: "Flight went smoothly, staff were pleasant, seat was fine, entertainment worked well"
Nadelen: "The overall feel is that the staff are very rigid about their rules. They come down the aisle at their appointed times, but never just check up to see how people are doing. The rule about registering for a vegetarian meal 72 hours advance is ridiculous. there should always be meat-free options for people, not just vegetarians. The flight attendant was kind enough to find some fruit salad for me, out of the crew meals, but she shouldn't have to. in general they don't feel very warm or inviting."

Voordelen: "Friendly staff. Made efforts to assure passengers there were arrangements made for them in Dublin due to our late departure."
Nadelen: "I rated food and entertainment as 1 star since there is no N/A option. Our short flight did not provide them."

Voordelen: "i liked nothing from the experience on this leg or the journey. I was frustrated and angry."
Nadelen: "The check in procedure in Amsterdam took almost two hours. Then I was late to the gate. There was no assistance getting to the gate for none of the passengers who experienced these delays."

Voordelen: "I liked the in-flight crew. They were very pleasant and helpful!"
Nadelen: "The delays! The check-in app was down and the ladies at the desk didn't seem to be in any hurry to make sure we didn't miss our flight. It was the worst experience."

Nadelen: "Baggage lost for mere one-hour flight from Amsterdam to Dublin with extended delay before it was recovered."

Voordelen: "I understand the need for rules, but delaying 250 People because three idiots check baggage and don't show up is absurd. You need to have your own people on site who can take it off. I'll never fly you again."
Nadelen: "Further, you did little to ameliorate the situation for those stranded. I appreciate the hotel, but air Canada, united etc ALL offer cash compensation for delays caused by the airline..you didn't even offer an onboard drink. Also, the flight to JFK left 10 minutes after we landed: you should have held that flight rather than cost us all time/money/stress!"

Nadelen: "Everything from start to finish incompetent."

Voordelen: "comfortable seat in economy class flight not crowded"
Nadelen: "no food or drink, unless I was willing to buy a bottle of water for $3."

Voordelen: "Friendly crew. Seats were comfortable"

Nadelen: "There wasn't any good food options and there was a charge for everything. Not good....."

Voordelen: "Not much"
Nadelen: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."

Voordelen: "Worst experience flying of my life and I've flown quite a lot. Showed up for my flight in Amsterdam to a connecting flight in Dublin to sfo for Christmas. They told me I didn't have a seat on the ams-Dublin flight. Waited and asked everyone with aer Lingus who was available which was one woman who ignored me as much as possible whether I would make it home for Christmas. No info given. Finally got thrown (literally) a ticket after the plane was completely boarded. Barely made my connecting flight in Dublin. Arrived in sfo and my luggage never arrived. A week later, after countless phone calls, bag descriptions, and headaches, my luggage was located in Dublin. I just received my bag today with everything I needed for Christmas but didn't have. Basically aer Lingus ruined my Christmas 2016 and I still can't figure out who to log a complaint to. Worst airline ever."

Nadelen: "Check in was not working on line. Very frustrating."

Voordelen: "Service was good"
Nadelen: "Delayed by 30 min"

Voordelen: "I was comfortable as far as temperature and smoothness of flight. I was surprised to have tasty food and two meals!"
Nadelen: "I was really uncomfortable with no leg room. The woman in front of me really hurt my knee when she let her seat back crash into my knee ( I had to lift my leg with my hands and try to fit my foot down in a tiny space in order to cross my legs. Trying to get up to get out of the seat was extremely awkward. The worst experience was online booking. It was difficult to understand and impossible to change my seat. I even called."

Voordelen: "Boarding was quick and expedient. I was worried the flight might have been held up because Schiphol airport is too small to handle its increasing air traffic and is often backed up with planes waiting on the tarmac to dock or take off. But it was an early morning flight and everything went smoothly. We landed on time, disembarked efficiently, and were on our way."
Nadelen: "Everything was great."

Voordelen: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Nadelen: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"

Voordelen: "Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew."
Nadelen: "Boarding staff was rude Bus transport from plane to terminal"

Voordelen: "Everything ran on time."

Nadelen: "Understand sometimes out of airlines control but reduce delays"

Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"

Voordelen: "Smooth boarding/ de-planing ; everything was on time"
Nadelen: "Small aircraft"

Voordelen: "The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat."
Nadelen: "The seats were a little uncomfortable but to be expected on long flights."

Voordelen: "I enjoyed the entertainment meaning movie selection and staff was real friendly. Plus flights were on time."
Nadelen: "The seat need more cushion especially for long flights and more leg room. Very uncomfortable after awhile of prolonged sitting."

Voordelen: "The crew was good, very helpful."
Nadelen: "The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane"

Voordelen: "On toile."
Nadelen: "We logged 4.1 miles of walking in the airports because of gates and connection flights, baggage and customs."

Voordelen: "The crew, the seats, the food, the overall experiencience were amazing"
Nadelen: "Better headphones"

Voordelen: "Quick flight."

Voordelen: "Good service, entertainment screen were good. Food was good."
Nadelen: "None"

Nadelen: "BA need to stop the silly practice of boarding according to status - it’s inefficent and leaves me with the impression that BA is obsessed with pseudo hierarchy."

Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."

Voordelen: "On time"

Nadelen: "Flight was delayed and had to sit on the tarmac for 40 minutes. Almost missed the next flight. Rude British Airways stewards."

Voordelen: "Beenruimte"
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."

Voordelen: "service was good"
Nadelen: "seats are too congested"

Voordelen: "Niets"
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"

Nadelen: "Not enough overhead bin storage space. If they want to start charging people for bags they need to improve their overhead storage ability. This was a commuter flight from Amsterdam to London. So the entertainment was not really there"

Voordelen: "The captain made a very smooth landing in extremely poor conditions."
Nadelen: "Everything you don't get in business class. Since the flight was only 40 minutes, I put up with it."

Nadelen: "One world premium member, last seat next to the bathroom, rude check in staff who we’re highly unhelpful saying they had no authority to help and to use ba.com for customer service issues and outrageous checked bag fees €75. Never again BA."

Nadelen: "We where not able to take the fligth's due to a passport issue, according to Netherlands rules my passport should be valid 90 days before entering the country and my expired July 29, 2018, when i booked no one advised me of such rules. I'm trying to contact Brittish Airways to see if I can be refunded."

Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."

Voordelen: "staff very considerate, decent food with several snacks in-between, would fly them again readily"

Voordelen: "The video was hilarious Crew were chatty, friendly, but professional Great, clean environment that felt very safe Everything was spiffy"

Voordelen: "Crew were nice and helpful"

Voordelen: "The flight was short"
Nadelen: "Upon arriving at the check in desk we were told that a member of our party had been removed from the flight. While trying to work out a solution with the attendants they were incredibly unhelpful, knew very little about the situation, and at times mocked us. Lisa at the AMS location was particularly rude to the members of our party."

Voordelen: "Crew and aircraft are fantastic. ."
Nadelen: "Entertainment system"

Nadelen: "The crew had to do a hard reset of the entertainment system. Unfortunately it took more than 1.5 hours into the flights because the first reset did not work and the crew was busy with other things."

Voordelen: "Nothing...!!!"
Nadelen: "The flight got delayed 1:30 hours, because they had to change planes in London and we were wating in Amsterdam. We didn't aboard fast since there was no space for the hand luggage so they had to send the luggage to the belly of the plane at tha last minute. Definetly the worst fligth ever!!!"

Voordelen: "I love it the most that they are so helpful with excess baggage Which is why I always book with BA I am an entertainer working for many different cruise lines BA does not rob you blind if you have extra baggage Or your bags are slightly heavier ! Delta recently charged me $ 285 per extra bag Coming back BA charged me $90 and allowed me two bags The new policy on many airlines to literally rob a customer Is disgusting and the govt authorities should put a stop To it BA is welcoming and always professional !"
Nadelen: "Airline food is often risky to eat and The variety is poor especially if you are vegan"

Nadelen: "The boarding process could be better"

Voordelen: "Nothing."
Nadelen: "I arrived at British Air check in 6:30am. Flight was for 7:35am. They told me I was too late for check in and there's nothing I can do but pay more for the next flight. The lady was also very cold and careless in her attitude towards me. Anyways, this is a case of BA giving my seat away and then lying to me by saying I'm too late for check in. NEVER have I been told "too late to check in" an HOUR BEFORE SCHEDULED FLIGHT! I want A FULL REFUND! This is Bullshit."

Nadelen: "The ground crew at check-in was not friendly nor helpful."

Voordelen: "Everything"

Nadelen: "Extremely long delay and the crew didn't explain until half way to London why the flight was so delayed. Horrible service"

Voordelen: "Food good."
Nadelen: "Delayed takeoff due to customer replanting and hunt for their luggage. Noisy children throughout flight. Unable to nap due to noise."

Voordelen: "The crew was very sweet. The flight was super short so it was comfortable enough for the short flight."
Nadelen: "The flight was delayed by an hour and a half. I had a 40 min delay with Alaska airlines 2 weeks ago and the min I arrived at my destination I had a text apologising for the delay. Along with a link to $100 credit with the airline. This is what real customer service is about. Not just empty apologies."

Voordelen: "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."

Voordelen: "The crew was excellent and attentive and I was mostly comfortable."

Nadelen: "I bought a return ticket for my daughter to fly to Amsterdam for the summer. I was allowed to purchase this flight from Kayak and BA from ATL to LON to AMS. Departure was for the end of May to the end of August. When we were checking in the attendant told us that the ticket was no good and we had to purchase another ticket because the travel was over 90 days. At no time did BA or Kayak let us know this information but had no problem selling us this ticket. We were literally extorted for another $1000.00 so she could depart. Shameful! Will not be using your site or BA ever again."

Voordelen: "Boarding smooth enough, seats comfy enough"
Nadelen: "Checked bags line insanely long, gate MILES away from security checkpoint, no food or entertainment (why low rating, n/a), could always use more legroom, paid more for bags than for flight and taking bags was a huge hassle and worry"

Voordelen: "Friendly experienced staff"
Nadelen: "Club Europe...business class? Seat pitch is a let down. Only benefit is an empty middle seat"

Voordelen: "There seemed to be more leg room then other international flights. They fed us 2 meals and a snack and kept bringing around juice and water."

Voordelen: "Courteous cabin crew"
Nadelen: "Delays both before takeoff and after landing. Unorganized boarding--what happened to the old idea of boarding from the back of the aircraft forward?? Making all passengers shuffle through a long queue is really stupid."

Voordelen: "Even flight was delayed, all was well with excellent service."

Nadelen: "The only issue I had was having to check my bag. I didn't feel it was necessary."

Nadelen: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."

Voordelen: "NA"
Nadelen: "Don’t delay flights that messed my return"

Nadelen: "This flight was cancelled"

Voordelen: "Even with some departure delays we landed on time."
Nadelen: "The plane could have used some cosmetic detailing. The door to a cabinet in the bathroom would not shut and caused a problem with people being able to close the bathroom door."

Nadelen: "Todo estuvo excelente!!!"

Voordelen: "Crew vriendelijk"
Nadelen: "Te weinig beenruimte, handbagage moest toch in het ruim, lang wachten op koffers heenreis"

Voordelen: "Every thing was ok"
Nadelen: "N/A"

Nadelen: "I was not able to check in online"

Nadelen: "Absurd weinig beenruimte. Alleen geschikt voor mensen kleiner dan 1.50m. Je kunt het best de hele vlucht op het toilet gaan zitten. Dit was één keer, maar nooooit weer!!! Sterk af te raden!!"

Nadelen: "Belachelijk weinig beenruimte, waardoor ik niet eens recht in m’n stoel kon zitten!"

Voordelen: "Crew was very helpful"
Nadelen: "Food could've been better"

Voordelen: "Our seats were very comfirtabke"
Nadelen: "Nothing, it was all great!"

Voordelen: "Excellent service"

Nadelen: "Seating and not so friendly"

Voordelen: "Heathrow Airport has a lot of stores to keep you occupied"
Nadelen: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"

Voordelen: "That I arrived"
Nadelen: "Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin."

Nadelen: "In flight entertainment didn't work and crew wasn't concerned and didn't do anything about it."

Voordelen: "seat is comfort"

Nadelen: "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."

Nadelen: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."

Nadelen: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"

Voordelen: "Crew was very attentive and cabin was clean . There was no entertainment so I gave that question a 3 star not that it was bad."
Nadelen: "Can’t think of anything I didn’t like"

Nadelen: "Food could have been better."

Nadelen: "There was no complimentary water or beverages"

Nadelen: "Very pleased with overall service and hospitality"

Voordelen: "Flight on time"
Nadelen: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"

Voordelen: "Movies, no delays"
Nadelen: "Luggage was not documented correctly to my final destination by Iberia"

Nadelen: "Very limited room to move. Rather impersonal"

Voordelen: "Nothing"
Nadelen: "They forced us to check our bags at the gate even though we had an international connection to make in London--to continue flying to Chicago. As a result, we had to go through customs and security in London, and would have most definitely missed our connecting flight back home to the States if not for a woman in customs at Heathrow who let us cut to the front of the line. I will never fly Iberia again and will be lodging a formal complaint."

Voordelen: "Nothing"
Nadelen: "No free snacks or drinks"

Nadelen: "Chair design very uncomfortable. Food was for sale - I find that really cheap. It's a two-hour flight. Drinks and snacks should be part of the package."

Voordelen: "Easy check in and comfortable seats"

Nadelen: "Seats are tiny. No legroom."

Nadelen: "Too little time to connect with another flight at Heathrow. Missed my connecting flight. Why is there an additional security checkpoint at Heathrow when you've already been thru security at another airport? Poor design for international arrivals."

Voordelen: "Standard EU flight, on time"
Nadelen: "Had to buy food and the sandwiches were soggy. Wouldn't accept credit cards at first, staff tried to push cash payment until finally getting a different credit card readee that worked."

Voordelen: "Short 2 hour hop to Heathrow, adequate seating, nothing challenging about this flight. Barcelona airport is very user friendly, open and expansive. Service was good on the flight."
Nadelen: "Landed at heathrow, which is a sprawling airport and plenty of time required for the endless walking, bussing, and subway connections between terminals and gates. But efficient."

Voordelen: "Everything was delightful, definitely my best ever flight!"

Voordelen: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Nadelen: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."

Voordelen: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Nadelen: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."

Nadelen: "Seats do not recline. Not even water was offered."

Voordelen: "Nothing"
Nadelen: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours (the last two hours of which we did not receive any updates). The flight was originally scheduled to leave at 8:10. At 12:30am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am. At the time, I thought 7 hours was strange and I'd assume the crew would need more like 8-10 hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am (what the agent suggested), there seemed no point in leaving. We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be 9:30. How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?" Absolutely not a time for jokes and people were very angry. We finally board for what we think is finally a 9:30am take off. No - now two new issues - 1, the co pilot is late (LATE? how can you be late when a flight has been delayed 16 hours) and 2, they needed to remove package from the plane for people who were no longer taking this flight. In the end, we took off around 11:30am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again."

Voordelen: "Guests were boarded quickly. Crew was friendly."
Nadelen: "Food was tasteless and bland. Crew was not very attentive."

Nadelen: "The fight from Chicago to London was a nightmare."

Voordelen: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Nadelen: "Would have liked another couple rounds of water"

Voordelen: "Very friendly and helpful crew."
Nadelen: "No food or drink offered except for if the customer pays for them, very poor idea."

Voordelen: "Loved the gluten free meal option."

Voordelen: "Spaciousness of aircraft, comfort of aircraft (vibration, noise)"

Nadelen: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. although the flight is short, a complimentary snack and drink would have been nice. instead, you had to pay for anything you wanted. prices on top of that, were exaggerated. very disappointing."

Voordelen: "I requested special assistance (wheelchair) at the last minute, no problem. Plane left on time and arrived early. Fodder was OK, no great. Complimentary wine on the international flight I'd appreciated! Staff very friendly and efficient. Nice job, American Airlines!"
Nadelen: "Didn't have individual TV screens, not really a biggie, but it is nice when that I'd available."

Voordelen: "Great flight attendants."
Nadelen: "Plane needs wi fi and USB ports. It was a dinosaur ! Cramped seating. Expensive!"

Nadelen: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."

Nadelen: "could not be delayed"

Nadelen: "One hour delay"

Voordelen: "To be going home!"
Nadelen: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Voordelen: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Nadelen: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Voordelen: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Nadelen: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Voordelen: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Nadelen: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Voordelen: "I canceled the flight 6 weeks ago, no refund issued."
Nadelen: "I canceled the flight 6 weeks ago, no refund issued."

Voordelen: "Boarding was quick and we arrived on time."
Nadelen: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Voordelen: "What to like? The rudness? The delays? Or the fights on board!!!"
Nadelen: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Voordelen: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Nadelen: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Nadelen: "flight delayed by more than 1 hour"

Nadelen: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Voordelen: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Nadelen: "I liked everything"

Voordelen: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Nadelen: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Voordelen: "Flight Attendants very good"
Nadelen: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Voordelen: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Nadelen: "The plane seemed very old, toilet in poor condition."

Nadelen: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Nadelen: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Voordelen: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Nadelen: "Serive to pay extra luggage very very slow"

Voordelen: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Nadelen: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Voordelen: "Crew, polite and friendly"
Nadelen: "delay of more than 6 hours and incorrect information"

Nadelen: "They change the fly departing time with 12 hours before I was flying"

Voordelen: "Easy to book on phone no problems getting boarding passes etc."
Nadelen: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Voordelen: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Nadelen: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Voordelen: "On time ,clean aircraft..."
Nadelen: "Crew was very serious...a smile can make a difference....."

Voordelen: "The flight went well."
Nadelen: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Voordelen: "Flight on time . Attentive crew . Good price ."
Nadelen: "Lack of leg room ."

Voordelen: "Arrived early to destination"
Nadelen: "Lack of entertainment also limited drinks"

Voordelen: "The flight was punctual"
Nadelen: "I got charged twice for luggage and couldn't get a refund"

Nadelen: "I had to make my own way home from Manchester.. plane diverted due weather."

Voordelen: "The food they offer to purchase. Easy check in at the airport."
Nadelen: "Better seat pitch. I'm not a tall man, but the space is very small."

Voordelen: "Leg room and reclining"
Nadelen: "Nothing"

Voordelen: "On time , crew good... no complaints"

Voordelen: "free breakfast great staff"

Voordelen: "Free drinks, cheap flight and fairly comfortable!"
Nadelen: "No allocated seat."

Voordelen: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Nadelen: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Voordelen: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Nadelen: "-"

Voordelen: "Everything was awesome!!! I am going to buy only from you my next flights."

Voordelen: "I recomand to Everyone to use the airlines!!Very good quality"
Nadelen: "Nothing , was everything perfect!The stewardesses very nice"

Voordelen: "Food"
Nadelen: "Space to sit, especially when seated in the middle"

Voordelen: "Can't say that I liked anything at all."
Nadelen: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Voordelen: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Nadelen: "Seats rather narrow"

Voordelen: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Voordelen: "Good price, comfortable seats, nuce food and candies"

Voordelen: "First time flying with them. Strongly recommended!"

Voordelen: "The service was OK, we flew on time and the flight itself was pleasant."
Nadelen: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."