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Voordelen: on time; boarding was smooth; leg space was good

Nadelen: wifi was not working; food was below average; movie selection options poor

Nadelen: It’s very very poor and flight radar is below average

Voordelen: Nice crew

Nadelen: Better food, some entertainment, better bathrooms

Voordelen: Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight.

Nadelen: Better entertainment selection.

Voordelen: Food and service

Nadelen: WiFi connection and thereby any information and entertainment did not work. Long wait for luggage.

Voordelen: Nostalgic plane ride

Nadelen: Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space

Voordelen: The crew did it’s best to get us on ASAP

Nadelen: The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal.

Nadelen: The cabin temperature was very hot

Voordelen: I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect.

Nadelen: See above

Voordelen: The cabin crew was helpful and professional

Nadelen: Having better time performance . The first leg of my trip was so delayed that I almost missed my connection.

Voordelen: Crew was awesome

Nadelen: Nothing

Nadelen: At BA staff treats you inconsistent

Voordelen: Quick boarding, arrived 30 min early, fast exit and quick bag retrieval

Voordelen: Club Europe- excellent attentive crew, excellent food!

Nadelen: Nothing! They were the best!

Voordelen: Female Flight attendant was very rude

Voordelen: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Nadelen: Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device.

Nadelen: Improve quality of on board announcements.

Voordelen: In general, everything was ok aboard the plane.

Nadelen: The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it.

Nadelen: Leg room was terrible in economy and food was poor from the USA

Nadelen: Improve quality of on board announcements.

Nadelen: Security in Frankfurt - long lines

Voordelen: The punctuality and the entertainment

Nadelen: Perhaps a more organized boarding process

Voordelen: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Nadelen: Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device.

Nadelen: Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person

Voordelen: The planes were well maintained. Good entertain emend choices. Food was decent too

Voordelen: Staff was extremely nice and helpful

Nadelen: Better entertainment selection

Voordelen: Seat back tv’s

Nadelen: Flight was delayed over 3 hours, food was mediocre at best

Nadelen: The ife screen was extremely slow and unresponsive.

Voordelen: The seats were nice and the food was unusually good

Nadelen: More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work.

Voordelen: Staff was extremely nice and helpful

Voordelen: Crew was very attentive and professional.

Nadelen: . The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat.

Voordelen: Everything was fine!

Nadelen: Everything was fine!

Voordelen: Love Lufthansa

Voordelen: The crew was cranky at the beginning of the flight.

Nadelen: More space!

Voordelen: The take off and landing was peaceful and on time

Nadelen: I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say.

Nadelen: The food

Voordelen: Crew was excellent

Nadelen: Nothing really. LH first class cabin is one of the best!

Nadelen: It’s very very poor and flight radar is below average

Nadelen: The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge.

Voordelen: Good crew

Nadelen: Some free snacks could have helped

Voordelen: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.

Nadelen: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments

Voordelen: ON time Flight

Nadelen: Nothing

Voordelen: In general, everything was ok aboard the plane.

Nadelen: The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it.

Nadelen: Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach.

Nadelen: Everything

Voordelen: The food was good

Nadelen: The seats were very cramped

Voordelen: The flight was 9hr each leg which is not baf of elder people. The food was fine. Entertainment was good. Austin to london flight was a little spacious and comfortable.

Nadelen: You need to display gate information for connecting flight well in advance for thr elder people to get to the gate on time. We had the gate information displayed just 1 hour before departure. London to hyderabad flight was too cold. If the temperature was adjusted above 72 degrees it would have been appreciated. London to hyderabad flight was cramped up. Not at all spacious, my knees started to hurt after the flight.

Voordelen: Gate was super close to the lounge.

Nadelen: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.

Nadelen: Seat didn’t recline...

Voordelen: British airways, does what it says on the tin.

Nadelen: If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!

Voordelen: Love Lufthansa

Voordelen: Great crew, especially on a long-haul flight. Decent food, considering how many people they were serving. Best bathrooms I have ever experienced on a large plane.

Nadelen: Legroom, legroom, legroom!! If we are to be treated as sardines, at least pack us in oil. It gets worse every time we fly. Crew agreed; the airlines need to be put on notice. It makes their job impossible.

Voordelen: In general, everything was ok aboard the plane.

Nadelen: The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it.

Nadelen: Everything was excellent! I will be flying with them again!

Voordelen: British airways, does what it says on the tin.

Nadelen: If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!

Voordelen: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.

Nadelen: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments

Voordelen: Good food (chicken)

Nadelen: Seating too tight

Nadelen: No WiFi.

Voordelen: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.

Nadelen: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments

Voordelen: Easy boarding.

Nadelen: British Airways is the only airline I’ve flown that doesn’t off free water.

Voordelen: No idea why BA charge for food and drink - budget airline trait

Nadelen: No WiFi.

Voordelen: Nice crew short flight.

Nadelen: Not much flight was too short to say

Voordelen: Crew was excellent

Nadelen: Nothing really. LH first class cabin is one of the best!

Voordelen: Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together.

Nadelen: 3 out of our 4 flights had some sort of delay.

Nadelen: The food

Voordelen: Gate was super close to the lounge.

Nadelen: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.

Nadelen: We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie.

Voordelen: British airways, does what it says on the tin.

Nadelen: If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!

Nadelen: Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu

Voordelen: Everything was fine!

Nadelen: Everything was fine!

Voordelen: Nice crew

Nadelen: Better food, some entertainment, better bathrooms

Voordelen: Overall, I can’t complain. The take off and landing was peaceful

Nadelen: The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip

Nadelen: One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight.

Voordelen: Captain gave us good updates on delay.

Voordelen: Nothing British airways was fine

Nadelen: Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again

Nadelen: Missed our connection because of problem w jetway

Voordelen: Easy boarding.

Nadelen: British Airways is the only airline I’ve flown that doesn’t off free water.