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Voordelen: Everything

Nadelen: Nothing

Voordelen: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Nadelen: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Voordelen: Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it

Nadelen: I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions

Nadelen: Flight was delayed 40 minutes and arrived 2 hours later.

Nadelen: The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space .

Voordelen: Going through US Customs in Dublin is great, makes The landing home so much easier.

Nadelen: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.

Voordelen: Crew was good. Boarding was good.

Nadelen: Seats not that comfy.

Nadelen: Headphone jack still requires an adapter. Free headphones are very uncomfortable and don’t sound great. Just give out free adapters or change the jacks please. Announcements were super loud in the headphones.

Voordelen: Comfortable (only) because lots of empty seats.

Nadelen: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Voordelen: Price is ok

Nadelen: Delays of three hours are very bad

Voordelen: The food was shockingly good! Also, loved the service.

Nadelen: A fold down foot rest would be very helpful.

Voordelen: Everything perfect and arrive to destination on perfect time.

Nadelen: All positive.

Nadelen: Delay due to strike

Nadelen: When its rain we shouldn’t walk to the air plain

Voordelen: Good amount of space on the plane, lots of movies to watch, good food and drink.

Voordelen: Not much. Poor service, bad crew

Nadelen: Better service

Voordelen: Yes, it was comfortable and they r nice.

Nadelen: Ummmm delayed both flights were delayed, it was annoying

Voordelen: Nothing! Horrible!

Nadelen: I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed

Voordelen: The price is affordable

Voordelen: Plane is clean and comfortable. Boarding was great.

Nadelen: Staff was lacy and rude to another customer. She told the passenger she wasn’t walking to the back of the plane to get her a paper cup.

Voordelen: Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea.

Voordelen: Boarding process was smooth.

Nadelen: Cramped seats, at least it was a short flight.

Nadelen: Newer movies

Voordelen: Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!

Nadelen: Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them.

Nadelen: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Nadelen: Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!

Voordelen: Crew super!! Entertainment very good

Nadelen: Plane excellent condition and super clean. Take off and landing on time

Voordelen: Crew was brilliant

Nadelen: Orderly sitting of economy class passengers

Voordelen: Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew.

Nadelen: Nothing comes to mind. Keep up the good work.

Voordelen: They hand out wine like it's candy

Nadelen: Also, they hand out wine like it's candy - be careful!

Voordelen: Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!

Nadelen: Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them.

Voordelen: Young crew, with positive attitude and very kind and helpful.

Nadelen: The entertainment did not work good the entire flight

Nadelen: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.

Voordelen: Quick boarding and departed on time.

Nadelen: Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible.

Nadelen: Check in slow.

Voordelen: Going through US Customs in Dublin is great, makes The landing home so much easier.

Nadelen: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.

Voordelen: Crew have specific instructions and we're lovely

Nadelen: Recommending people don't push the seat back as the coach class is very tight

Voordelen: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Nadelen: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Voordelen: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.

Nadelen: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!

Voordelen: They were very nice! Always a smile, even after 10 hours with us!

Nadelen: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Nadelen: Beef main course overcooked and dry.

Voordelen: Both flight attendants were excellent

Nadelen: Everything perfect

Nadelen: Flight delayed for 2 hours

Voordelen: Crew and service was amazing

Nadelen: Paid $28 for internet and it didn’t work

Nadelen: To be on time

Nadelen: To be on time

Voordelen: The food was shockingly good! Also, loved the service.

Nadelen: A fold down foot rest would be very helpful.

Voordelen: Crew was nice and took care of us. We respected them and got it right back.

Nadelen: It was no fault of the airline, but we got his with some weather delays which dampered our very long trip. Also, the leg room on the flight from Detroit to PDX was very small, we got lucky that we only had two people for our row of three seats. Let us stretch some.

Nadelen: Dutch sub titels on fims would be good

Voordelen: Muslim food

Voordelen: Planes were on time and connections made.

Nadelen: One bag delayed as not put on flight and food could be better.

Voordelen: Decent price for economy comfort seat, 4A.

Nadelen: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Voordelen: Usual faultless KLM experience

Nadelen: Nothing.

Voordelen: Both flight attendants were excellent

Nadelen: Everything perfect

Nadelen: I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly.

Voordelen: Super comfortable and inflight entertainment was amazing

Voordelen: Good flight and good meals

Nadelen: Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul.

Nadelen: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Nadelen: Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane.

Nadelen: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.

Voordelen: Flight and the crew!

Nadelen: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Voordelen: The crew tried to be helpful but were equally frustrated with the ground crew.

Nadelen: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Nadelen: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Voordelen: Terrific hot breakfast in bus. class

Nadelen: Window did not darken like the others.

Nadelen: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Voordelen: Comfort

Nadelen: Internet

Voordelen: The crew.

Nadelen: The time between flights.

Voordelen: Confort and kindness

Nadelen: It was too cold

Voordelen: The flight was quite comfortable.

Nadelen: I find it hard work doing such long flights these days.

Voordelen: With my little boy the seats were so uncomfortable cause of the engine. But the rest was great.

Nadelen: Great crew this time.

Voordelen: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.

Nadelen: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???

Voordelen: Crew super!! Entertainment very good

Nadelen: Plane excellent condition and super clean. Take off and landing on time

Voordelen: The crew was lovely and friendly, very pleasant to fly with.

Nadelen: Not a fan that I was seated between 2 men I did not know which made me uncomfortable enough that I couldn't sleep at all during my red eye.

Nadelen: The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle.

Nadelen: The main economy seats were far too narrow.

Nadelen: Flight delayed for 2 hours