Voordelen: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Nadelen: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Nadelen: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Voordelen: "Friendly crew"
Voordelen: "On time, comfortable flight. Great crew and service."
Nadelen: "Nothing. Everything was great."
Voordelen: "short flight"
Nadelen: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Voordelen: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Nadelen: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Voordelen: "Crew was great. Always attentive to needs of the passengers."
Nadelen: "Can't really think of anything unless you can shorten the flight!?!"
Voordelen: "Crew was friendly, cabin was clean."
Nadelen: "No Tvs"
Voordelen: "staff was friendly and very attentive to my needs."
Voordelen: "Good seating, great food, good service."
Nadelen: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Nadelen: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Voordelen: "Arrived on time and smooth flight though it was completely full"
Voordelen: "Great service!"
Voordelen: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Nadelen: "There was no Christian music on the music section."
Nadelen: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Nadelen: "The crew was terrible & rude."
Voordelen: "Best part, no one sat in the seats next to me so I got to lay down and sleep. Staff was nice, food was fine."
Nadelen: "This flight was good"
Voordelen: "The flight itself was fine, boarded on time and arrived on time."
Nadelen: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Voordelen: "The crew, the food, the amount of beverages served"
Nadelen: "Leg room"
Voordelen: "I arrived safely."
Nadelen: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Nadelen: "No dairy free options!"
Voordelen: "It's a fast flight and boarding was quick."
Nadelen: "The terminal at LGA airlines is terrible."
Nadelen: "insufficient overhead luggage space"
Voordelen: "Flight attendants were excellent!"
Nadelen: "That's the flight is clean"
Voordelen: "Rustige vlucht met goede voorzieningen en verzorging. Attent en vriendelijke personeel"
Nadelen: "Geen opmerking"
Voordelen: "Rustige vlucht met goede voorzieningen en verzorging. Attent en vriendelijk personeel."
Nadelen: "Geen opmerking."
Voordelen: "Customer service"
Voordelen: "Het behulpzame personeel in Atlanta."
Nadelen: "De onbetrouwbare procedures bij KLM en Schiphol. Kan niet online inchecken bij Delta: KLM operated. Alleen op Schiphol. Daar ook niet bij machine. Naar een loket. Die meneer geeft aan: stop uw koffer in automaat. Die accepteert niet. Had die meneer ook gelijk kunnen zeggen. Volgende loket. Die mevrouw geeft groen Delta label: uw bagage wordt in Atlanta direct doorgezonden naar Kingston. Ik loop dus door in Atlanta. Maar behulpvaardige meneer melde: uw bagage wordt niet doorgezonden. Nooit uit Amsterdam. Wie moet ik dan geloven? Ik toch maar wachten. Blijkt koffer toch van bagage band in Atlanta te komen. Als ik op Delta/KLM info had vertrouwd, was mijn koffer dus pleite geweest, want niet doorgezonden. Geplande tussenstop duur van 2 uur was volgens douane te weinig. Dat klopte. Haalde maar net vlucht Atlanta/Kingston."
Nadelen: "Erg opeengepakt geklemd. Mijn bloed stolde bijna."
Voordelen: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Voordelen: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Voordelen: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Nadelen: "Took too long to board the plane. Wifi never connected."
Voordelen: "Very clean plane and comfortable. Great friendly crew and very good service."
Nadelen: "Wifi service was slow but acceptable. Not a big issue."
Nadelen: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Voordelen: "The airlines: KLM and Delta were great."
Nadelen: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Voordelen: "Arriving in 2 hrs from Orlando to laguardia!"
Nadelen: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Voordelen: "Entertainment system was good, great crew, great food, great service"
Voordelen: "No fee to get on an earlier flught"
Nadelen: "When I tried to rebook online this flight was not an option"
Voordelen: "Got lucky, and got an upgrade!"
Nadelen: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Nadelen: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Voordelen: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Nadelen: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Nadelen: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Nadelen: "I loked everything in my trip"
Food, seating and sound of the entertainment
With my wife being disabled the assistance and crew staff were very helpful getting us on and off the plane. My previous experience of virgin although some years ago was a wider choice of meals and food more to my taste.
The seats are angled in upper class a bit uncomfortable and the Tv screen could be larger.
The flight attendants were very kind and attentive and the food was good. The seats were cramped.
Check in took over 2 hours because the agent had no experience with dealing with declared transport of unloaded firearms. Not surprising in a country where that is rare. She should have been able to call for some help from someone with more authority or experience. She stated I need a reservation for the handgun and ammunition. No information was given to me by the World Police & Fire Games that a "reservation" for my handgun and ammo would be needed. When I checked ahead of time there was no information about a "reservation" needed in Virgin Atlantic's web site or Delta's web site dealing with firearms.
We can't accept the plane is late twice.
Despite some technical problems all the crew were really great and managed the issues really well. Thank you
Virgin flight attendants are the nicest/friendliest of all the airlines! Always prefer Virgin if there is a choice!
Crew was officious, but understandably so because of the number of people on board the flight.
Food absolutely terrible. Old plane. Needs retiring.
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
Staff are Experience and helpful and cheerful makes you feel at home good airlines 👍
Delays, grumpy service staff
Had a brillant flight from LAX and the lady that check us in at LAX on the vs6848 flight to Manchester was outstanding ! And deserves recognition! She was patient with when we were paniced about us been late and havibg five chikdren under five...she kept us clam... reassured us and booked our bags..ensure my elderly mother had assistance and also waited for my husband who had gone to the toilet and jad got himself lost in the airport. We made it to the plan on time... please fjnd that lady as I really want her to be recognized The plane was of high standard and we got the seats thats worked well with our large family My email is email@example.com if you need more information.
Voordelen: "I like that there are multiple bathrooms onboard."
Nadelen: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."
Voordelen: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Nadelen: "Checking in bags and printing boarding passes were long unorganized lines of people"
Voordelen: "The crew were lovely and the seats were ok."
Nadelen: "Not a lot to Improve on to Be fair"
Voordelen: "Amazing and helpful crew. Great seat."
Voordelen: "crew / cabin staff always seem very friendly and genuine and a willingness to help"
Nadelen: "My bag was damaged in transit"
Voordelen: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Nadelen: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Voordelen: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Nadelen: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
Voordelen: "Everything was good in this flight"
Nadelen: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Nadelen: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Nadelen: "Older media entertainment screen with hard to use touch interface."
Nadelen: "10 hour delay in Brisbane was terrible"
Voordelen: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Nadelen: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Voordelen: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Nadelen: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
Nadelen: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Nadelen: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Nadelen: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Nadelen: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
Voordelen: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Nadelen: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Voordelen: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Nadelen: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Voordelen: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Nadelen: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."
Nadelen: "given milk yoghurt with VGML breakfast"
Voordelen: "Helpful flight attendants"
Nadelen: "Delay at the airport due to system down where agents had to check in everyone manually"
Voordelen: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Nadelen: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Voordelen: "Neat plane, good food and service"
Nadelen: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Voordelen: "Getting to Barbados from Manchester airport is convenient"
Nadelen: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"
Voordelen: "Very nice staff"
Voordelen: "1st class, what's not to like?"
Nadelen: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Voordelen: "The service went a mile farther. It is my favourite airlines!"
Voordelen: "The staff, the food , everything was good. We were in premium economy and were impressed ."
Nadelen: "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."
Voordelen: "Food was very good crew were pleasant and helpful"
Nadelen: "Seats are very hard"
Voordelen: "Very friendly and helpful staff! Food was very good too."
Nadelen: "More leg room always desirable"
Vlucht was 1 uur vertraagd. Verder ging alles prima.
Personnel, goede stoel en verbinding op tijd. Gate op Dubai was krap, maar ging ok
Het zitcomfort was ronduit slecht. Personeel was als doorgaans top.
Covid protocol was badly monitored. Coughing people without a mask. Thank you KLM for your ignorance.
Gedoe met teveel passagiers die weigeren een mondkapje op te doen en een kat/muis spel spelen met de bemanning. KLM kwaliteit als vanouds, maar verziekt door dit soort medepassagiers.
Nadelen: "Nothing. Flight was amazing"
Voordelen: "Services is good ."
Nadelen: "Food can be better"
Voordelen: "Confort and kindness"
Nadelen: "It was too cold"
Nadelen: "When its rain we shouldn’t walk to the air plain"
Nadelen: "All of the less than good, obvious!"
Voordelen: "The socks offered in business were comfortable and nice looking. The red wine was good."
Nadelen: "The food was just average and the seat not too comfortable"
Nadelen: "Delay due to strike"
Voordelen: "Great crew."
Nadelen: "Ran out of business class meal. Substituted a Econ class."
Nadelen: "Everything was OK"
Voordelen: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nadelen: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Voordelen: "Great airline"
Nadelen: "The plane is so old..,"
Voordelen: "Crew helpful. Food good."
Nadelen: "Better range of movies please"
Voordelen: "No delay and nice staff"
Voordelen: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Nadelen: "the headrest is hard. Apart from that- all was fine"
Voordelen: "Seat comfortable"
Nadelen: "Flight was delayed and overhead bin space was very small"
Voordelen: "the drinks"
Nadelen: "seat reservation. having to pay for luggage...."
Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"
Nadelen: "The plane was very hot"
Nadelen: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Voordelen: "Overall KLM experience is good"
Nadelen: "Food quality was mediocre for a business class flight."
Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"
Voordelen: "absoluut geen klachten"
Voordelen: "The crew was amazing and the food was great."
Nadelen: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Voordelen: "I love the food"
Nadelen: "Uitermate tevreden!"
Voordelen: "Amazing crew"
Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."
Voordelen: "Entertainment options."
Nadelen: "Service was poor, seat did not recline, and the food was terrible."
Voordelen: "Gaps between seats are very narrow."
Nadelen: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Voordelen: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Nadelen: "Boarding could be better"
Nadelen: "wasn't able to take the flight since I missed it"
Voordelen: "Crew was very friendly. Nice that wine was served without charge."
Nadelen: "Announcements from the cockpit were hard to hear. Food has been better in past."
Voordelen: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Nadelen: "Still waiting to board after missing this connection had to be booked on another airline"
Voordelen: "The crew was efficient. Flight left on time. Food and wine served."
Nadelen: "No entertainment."
Voordelen: "Crew was great, very nice"
Nadelen: "Not enough legroom"
Voordelen: "The seats seemed to have more space on this plane which was nice."
Nadelen: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"
Voordelen: "Smooth flight"
Nadelen: "If there were no delays"
Nadelen: "Too freakin cold."
Nadelen: "No personal entertainment system. Has to use my phone."
Nadelen: "Seats are narrow and no leg room"
Voordelen: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Voordelen: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Nadelen: "They canceled the flight"
Voordelen: "Crew was kind and attentive"
Nadelen: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Voordelen: "Crew bemoeide zich op deze korte vlucht met niemand. Bracht wat te drinken rond. Verder niet."
Voordelen: "Comfortable seats and snack / drinks service"
Nadelen: "Delayed flight departure and bumpy landing"
Voordelen: "Free tv to distract me from my state of misery"
Nadelen: "Too warm on flight. Was so nauseated the whole time."
Voordelen: "Easy check in and Boarding"
Voordelen: "De stewardessen in t vliegtuig waren erg aardig en hulpvaardig"
Nadelen: "Nieuwe regels waarbij je je koffertje onder je stoel moet plaatsen of extra moet betalen om hem in de ruimte boven je hoofd te mogen plaatsen. Er is wel 5x gevraagd of ik wel zeker wist dat die van mij onder mijn stoel paste!!"
Nadelen: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Voordelen: "Uneventful, on time, boarded fast."
Nadelen: "Just an observation, as soon as the plane stops and the fasten seatbelt sign turns off, the first people to stand are all the older white men on the flight. Never noticed that before but I'm sure it's true on most flights. Check your privilege."
Voordelen: "Good flight attendants"
Voordelen: "Pleasant and helpful staff"
Voordelen: "Once we finally departed the flight timing was excellent."
Nadelen: "This was the first flight out. Flight was delayed and there was no gate agent that communicated why the flight was delayed. When we were finally able to board, it was NOT done by group number and thus I had to check my bag."
Voordelen: "Flight attendants were perfect"
Nadelen: "Beginning about 5.5 hours prior to departure I started getting text and email alerts indicating a sixty minute delay. Then thirty minute delay. Then sixty. Then none. I had to decide whether ir not to believe the alerts, get some things done and change my airport departure time .... or to disregard the alerts. Flight ended up leaving on time. Why the alerts??"
Voordelen: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Nadelen: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Voordelen: "Dat er qua breedte aardig wat ruimte was"
Nadelen: "Dat de gordel eigenlijk net te krap was"
Voordelen: "Immigration in Dallas was amazing, so quick and no fuss."
Nadelen: "If you are running late you might struggle to get from terminal to terminal"
Voordelen: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Voordelen: "All service once on board was lovely"
Nadelen: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Voordelen: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Nadelen: "The 4 1/2 hour departure delay"
Voordelen: "Attentive and friendly crew."
Nadelen: "I would consistency with the flights. The plane I took from NYC to MIA had individual montiors and served a variety of snacks. The flight from MIA to NYC had on pretzels and you had no options for entertainment."
Voordelen: "Great flight. Nice airplanes and friendly hostesses."
Voordelen: "On time take off"
Nadelen: "Flight attendant called cops on passenger sitting next to me to be escorted off the plane for no reason!"
Nadelen: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Voordelen: "Everything was on time and great."
Nadelen: "Ever thing was fine."
Voordelen: "The flight staff had an amazing energy about them especially for 7am. They didn't do anything above or beyond but they extremely pleasant, energetic, and courteous. The pilots also pulled off the one of the smoothest landings ever."
Voordelen: "Just being able get home."
Nadelen: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"
Nadelen: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Voordelen: "On time. Good leg room."
Nadelen: "Valet flight, i.e. even normal sized carry-on cannot be stowed above the seat We arrived at the gate 20 min before departure, due to TSA delays. But they closed the door and no one was around to even talk to. At least they put us in the next flight.... Still, as we're not checking in any bags, they could have let us in."
Nadelen: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Voordelen: "A short flight that was even shorter because we arrived early. Luggage arrived promptly at Baggage Claim, too. American has flights between Chicago and New York practically every hour, which is very convenient. They might as well have a shuttle. Gate staff and flight attendants friendly and helpful. Love the upgraded individual consoles for the entertainment."
Nadelen: "No gluten free snacks"
Nadelen: "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager."
Nadelen: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Nadelen: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
Voordelen: "Crew was very professional and courteous. Our plane landed early which is a plus"
Nadelen: "I didn't like the fact some of the seats appeared to be dirty , I sat on a book."
Voordelen: "Volare con American"
Nadelen: "No snacks offered! No alcohol drinks offered!"
Voordelen: "The flight board on time, the crew was hospitable and seat was comfortable."
Voordelen: "Being able to have my own individual entertainment. Staff handled the situation at hand with dealing with everyone's frustration pretty well."
Nadelen: "That we had to wait for a pilot to show up for the original pilot fidnt show up for work. Then had to deboard just to get back on 15 minutes later as too many people wanted to get off, which delayed take off."
On the plus side: Short, easy flight with no issues. On the minus side: Coach seats are narrow, uncomfortable, & close-packed. The flight was full, I felt totally sardined and I am NOT a large person. Also, as the flight was taxiing to the runway they played what felt like an endless stream of commercials with the audio broadcast through the plane's speakers. And of course, the one speaker directly over my head was SO FREAKING LOUD I needed to put my fingers in my ears. That volume also applied to virtually every announcement that was made over the course of the flight as well. So yeah - we got there quickly and in one piece, but it was a fairly miserable experience.
Nadelen: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Voordelen: "Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely."
Nadelen: "The flight was too short :)"
Voordelen: "squeeze me into an earlier flight"
Nadelen: "Everything good."
Nadelen: "I was disappointed that for the first time since I have been flying, they did not allow my carry-on with me. It was not that bad though because by the time I got through customs and made it to the baggage carousel the bag was waiting for me."
Voordelen: "Flight was delayed 6 hours"
Nadelen: "Getting stuck at the boarding area for 6 hours in normal weather with no particular hazards for flying. Crew was good. They did their job."
Voordelen: "This time I didn't have to pick up my luggage in Toronto, it was lucky!"
Voordelen: "Comfortable econom."
Nadelen: "Too many announcements"
Voordelen: "considering all the delays, both in delay in leaving Amsterdam and holding pattern due to thunderstorms in Toronto all went well in a very long day."
Nadelen: "The condescending flight attendant at the gate who wouldn't assign me a seat and gave me guilt for not paying for extra leg room or preferred seating when Air Canadas site wasn't working"
Nadelen: "Oncomfortabele stoelen, Inflight entertainment werkte slecht"
Nadelen: "Why have automated checkin and then still have to wait in massively long line to drop off your luggage. Do it like Jet Blue or Virgin or any of the other airlines.......you show up, auto check in, bag tags, separate line for smart efficient people to drop off their bags and get on with it. Its just so inefficient and puts a complete damper on the trip......maybe curbside checkin also."
Voordelen: "Service was on time & staff was friendly and helpful."
Nadelen: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Voordelen: "The flight was no cancel because the weather"
Nadelen: "Waiting too much after landing in LGA"
Nadelen: "Flight cancelled without ever receiving any notice -- I found out when I was in the security line. Waited 1.5 hours to talk to an agent. On standby for 7 hours. No food vouchers. Air Canada agents gave very little information, didn't care at all that they had cancelled dozens of flights."
Nadelen: "They lost our luggage not only on the way to our destination but also on the way home both times in Toronto"
Nadelen: "Delay was not explained, gate change was not communicated. Poor communication overall."
Voordelen: "TV entertainment even for a short flight"
Voordelen: "I've flown air Canada probably 6 times. I've been delays 3 times"
Voordelen: "Air Canada was kind enough to give us a hotel voucher."
Nadelen: "The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled."
Voordelen: "No issues with the plane or service itself but we were stuck waiting for a replacement plan for a late night flight and departed 4 hours after schedule."
Voordelen: "The crew was very pleasant and welcoming. The aircraft was very visibly clean, and my seat was comfortable. Most importantly the flight was on time and the boarding process was properly supervised."
Nadelen: "I'm 65 years of age and have been travelling by air since I was 5. (You know back when airplanes had piston engines and propellers). So the tings I don't like are what you might expect. I don't like that I have to pay extra for a seat with adequate legroom. I don't like being charged for the most basic of Wi-Fi connections. (Delta's and Amtrak's are free). Although this was a very short flight, the passengers could have been offered the option of either cookies or pretzels, instead of everyone being stuck with pretzels."
Voordelen: "In flight entertainment"
Nadelen: "The credit was not polite and quite unfriendly."
Voordelen: "Nice interior. Free movies."
Nadelen: "Air Canada is always delayed."
Nadelen: "Mad dash thru Monteal airport to make connection after 30 minute delay. Rep just before customs had a bad scanner and couldn't scan my boarding pass on my phone. Sent me back to find an Air Canada rep in customer service. That rep's scanner worked, and then they had a five minute discussion about it. Had to go back thru passenger scanning. Flight's gate was changed. Finally got to gate, flight was delayed, no updated information. Another 30 minute wait on the tarmac. Flight attendant in business class didn't do a cabin check before take off, man next to me continued phone convo during taxi-to-take-off whilst two gentlemen in front of me had their seats back for take-off. Bad service."
Voordelen: "Flight was on time.service good ."
Nadelen: "Flight attended was not great .Too much walking in the terminal."
Nadelen: "The lavatory sink was clogged. The audio to movies was inaudible, as though the picture was streaming and the audio was lost. The crew offered little assistance to a clearly frail elderly passenger who had a very difficult time rising from her seat and using the lavatory."
Voordelen: "Since it was a very short flight from LGA to Toronto, I had no complaints, The worst part of the experience is dealing with the customs procedure at Toronto Airport before the flight but I guess that was only to be expected"
Nadelen: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Voordelen: "The crew were effective and efficient. We boarded promptly and departed on time. They were polite and friendly."
Voordelen: "On flight the flight and service was great. They need to work on the onboard section a lot."
Nadelen: "It was delayed for 2 hours not only they were late they didn't know the gate, I had to stop by the customer service they told me a wrong gate twice they didn't even announce. The most lower customer care I ever experience."
Voordelen: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Nadelen: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"
Voordelen: "Spacious, leg room"
Nadelen: "Temperature, cold. Needs interior upgrade."
Voordelen: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Nadelen: "During a short flight there is not much to experimented and less to comment."
Voordelen: "Since we arrived at the airport very early we asked about whether we could change to an earlier flight. The agent was extremely accommodating and confirmed us on an earlier flight with no additional charge. Bravo Air Canada!"
Voordelen: "The crew was friendly and polite."
Nadelen: "You really need to make those seats somewhat more comfortable. I'm an average sized person I think, 5'6" and 150 lbs, but I found the seats very hard and generally small. Also, please stop serving those hot pockets as a snack and please top charging for potato chips!"
Voordelen: "AC is dependable and safe."
Nadelen: "Our return flight NYC to Victoria was delayed at La Guardia by 1.5 hours which reduced our rating from excellent to good."
Voordelen: "On time and short! Everything was good"
Voordelen: "The staff was so kind and outgoing! They made sure the flight went smoothly!"
Nadelen: "Change of boarding gate at last minute, no food service in rear of plane due to turbulence however front of plane was served"
Voordelen: "They took off and landed on time"
Voordelen: "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
Nadelen: "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."
Nadelen: "extreme delays and not a lot of updates"
Voordelen: "Great short flight"
Voordelen: "No problem"
Nadelen: "No problem"
Voordelen: "We set on the runway for over 4 hours."
Voordelen: "I like that they let us board the flight because we had some issues getting to the airport."
Nadelen: "There wasn't anything I didn't like."
Nadelen: "My original flight was cancelled due to mechanical problems and then agent got me in a other flight to Newark which was the last one to NY and then there was a delay of at least 1hr to take off. Most likely, I will not travel with air canada again and I'm not recommending to friends since they are always delay with their flights."
Nadelen: "Ran out of salmon for meal"