Vind goedkope vluchten van Amsterdam Schiphol naar New York LaGuardia

Nadelen: "Hotel was rubbish"

Voordelen: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Nadelen: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"

Voordelen: "British airways, does what it says on the tin."
Nadelen: "If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!"

Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"

Nadelen: "Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier."

Voordelen: "yes seats were more comfortable and more leg room than the other airlines I have used"
Nadelen: "It was all pretty good and despite leaving a little late we got there on time"

Nadelen: "Despite most of the plane being offered refreshment I never was as staff not organised enough to have time to do so, even though other airlines have managed easily."

Voordelen: "Crew were nice, good enough selection of entertainment. Quick disembarking"
Nadelen: "Seat not super comfortable. Had room, but the lack of armrest being able to move fully up, and the fixed position of the sides of the headrest were frustrating.1"

Voordelen: "Crew ok, seat ok"
Nadelen: "Flight on time"

Voordelen: "Left on time and arrived early"

Nadelen: "Generally, it was just good."

Voordelen: "I only like the voucher idea but still doesn't cover up all the other things ."
Nadelen: "I didn't like that it delayed my plans and it was unexpected and they did not inform us until I go to the airport , for 30 minutes in the air we had to wait 6 hours"

Voordelen: "Crew very attentive Boarding but only because flight was empty. Normally it’s a disaster."
Nadelen: "Food a joke in club, 1/4 of a dry sandwich. No thanks."

Voordelen: "Original timing"
Nadelen: "Boarding was a chaotic affair. Landed late but no mention of apology. Disappointed."

Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."

Voordelen: "On time departure and arrival"

Voordelen: "Beenruimte"
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."

Voordelen: "Niets"
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"

Voordelen: "Helpful staff, very pleasant flight and even arrived early!"
Nadelen: "The fact that you had to buy even water."

Nadelen: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."

Voordelen: "Nothing"
Nadelen: "The complete lack of help from BA staff after I missed my flight. No helpful suggestions at all when I asked for guidance. Just 'the flight is closed and there are no more seats left today'."

Voordelen: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."

Voordelen: "Comfortable short hop"

Voordelen: "Nice efficient crew"
Nadelen: "Announcements on plane very loud sometimes"

Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."

Voordelen: "They upgraded me to business class"
Nadelen: "Nothing"

Voordelen: "Fast as smooth"
Nadelen: "Nothing"

Nadelen: "2 Hour Delay"

Voordelen: "Hospitality from Crew members. Food."
Nadelen: "24 hrs delay for boarding this flight. No wheel chair provided though I booked."

Voordelen: "comfort is really good the seats are big"
Nadelen: "nothing"

Voordelen: "Seat."

Voordelen: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."

Voordelen: "Overall flight experience was pleasant and process of disembarking flight and immigration at Heathrow was superb (very quick, under 15 minutes from plane landing to being out of the airport!)."
Nadelen: "Not informed of second security queue (it was long with delays) so some anxiety had until a BA staff member arrived to allow passengers to London to cut the line. No USB power at seat."

Nadelen: "My suitcase didn't arrive at the airport in Bologna with my flight. I am still waiting for it and inside I have all I need."

Voordelen: "flight cancelled"
Nadelen: "flight cancelled because of fog,........ there was no fog"

Voordelen: "Simple no drama very professional, Good service, Food to suit almost every flavour and preference . Entertainiment is a 3 star cause There’s nothing there to be offered apart from newspaper and A magazine."
Nadelen: "Child sitting behind me kept dropping the table and pushing it back up"

Nadelen: "Broken tray, broken ear jack, very full flight and staff very rushed , skipping people re meals and drinks, definitely not as good a team as my outbound flight"

Voordelen: "Boarding was swift and timely, seats ok"
Nadelen: "There was an engine problem and they told us while we were taxiing. Went back for more check nd fierce several trials they had to repair the problem. This cause a delay of two hour during which we had to sit in the plane and no drinks or snacks of any kind were offered. But what’s worse there were vague, confused and misleading information given both by the captain and the crew regarding the connecting flights. As matter of fact, although I arrived with a two hour delay and had only one hour for my connection, I followed the instructions and run like hell(literally)to the boarding gate. I made it for a few minutes. The personnel was very friendly and helpful and they made all they could to check me on the flight just to find out BA had cancelled my booking even before my arrival to London. I made it home and they apologized but this is not how I expected BA to handle a delay(which I understand can happen)."

Voordelen: "Simple flight left later than expect but arrived earlier than scheduled. Leg room was plenty and not like other airline where you feel packed like sardines."
Nadelen: "Nothing so far just a shame my luggage was damaged."

Voordelen: "An air steward called Frank was super cheerful and helpful. Really set a good note to the flight."
Nadelen: "Food was not great. Seat in Traveller Plus is hard and impossible to sleep on. Entertainment system had the same options as in August and the incomplete box sets."

Voordelen: "Polite crew, flight was on time landing - even early. Seats were comfortable."

Nadelen: "Flight was late"

Nadelen: "According yo the kayak app on the moment of booking the flight was going to Heathrow, but it went to Gatwick. In addition, the tariff did not include one checked luggage as shown on the app as well. Really disappointed with my first use of kayak."

Voordelen: "Some sleep"
Nadelen: "No food or drink provided in crappy seats"

Voordelen: "The staff where very good, was comfy for short trip"
Nadelen: "2hr 40min delay, and a very hectic and long boarding process"

Voordelen: "Quick and efficient. Very informative about delays."

Nadelen: "Took hand luggage at gate and waited an hour to get it at baggage claim"

Voordelen: "When it got going, a pleasant flight."
Nadelen: "The delay was longer than the flight, although not necessarily BA's fault."

Voordelen: "All staff were very helpful and polite"
Nadelen: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"

Voordelen: "Good"
Nadelen: "Good"

Voordelen: "The crew."
Nadelen: "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"

Nadelen: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Voordelen: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"

Voordelen: "Price. Service and food offered in the plane"
Nadelen: "The boarding process: everyone crowds into the line without regard of the grouping."

Voordelen: ":("
Nadelen: ":("

Voordelen: "Fairly new plane with clean/comfortable seats"
Nadelen: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"

Voordelen: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Nadelen: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"

Voordelen: "Crew was great, the plane was barely full, so you were able to stretch out."
Nadelen: "Food could be better."

Voordelen: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Nadelen: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Voordelen: "Only the on board crew lived up to Tap's normal standard"
Nadelen: "Boarding chaotic in Copenhagen. Food very poor this time"

Voordelen: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Nadelen: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."

Voordelen: "All was well from checking in to baggage claim."
Nadelen: "A delay of about 20 mins"

Voordelen: "Everything !!!! No delayed seat was great food great multi média great"

Nadelen: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"

Voordelen: "Nothing"
Nadelen: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Nadelen: "It cold be better if there is no flight delay which put in cause all our plans!..."

Nadelen: "Flight was so delayed we missed our connection."

Voordelen: "everything from the boarding and check-in process to in flight comfort."

Nadelen: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Voordelen: "The crew"
Nadelen: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"

Voordelen: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Nadelen: "Flight was delayed which was out of their control"

Voordelen: "Servicio"
Nadelen: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"

Voordelen: "The plane was fairly new, clean, and comfortable seats."
Nadelen: "A better selection of the main meals in business class."

Voordelen: "The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel."
Nadelen: "I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee."

Voordelen: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Nadelen: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Nadelen: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"

Voordelen: "on time, food"
Nadelen: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."

Nadelen: "Food timing, displays for video tiny and no selection possivble."

Nadelen: "Timing of food"

Voordelen: "The plane was comfortable the free drinks and food and crew were friendly."
Nadelen: "Can't think of anything!"

Voordelen: "A short but very pleasant flight and food was served, excellent in every category."
Nadelen: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Nadelen: "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Voordelen: "The crew were excellent during the flight."
Nadelen: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Voordelen: "the crew was very helpful and friendly"
Nadelen: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."

Voordelen: "Crew service was excellent, food even hetter"

Voordelen: "Choices of movies and music"
Nadelen: "The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes....."

Nadelen: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"

Voordelen: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Nadelen: "I like Kayak. But am very concerned about booking through in the future with this treatment."

Voordelen: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Nadelen: "Unfortunately I had problems at airport security which wasn’t very pleasant!"

Voordelen: "Nothing, missed the connection"
Nadelen: "No flight to Faro during late arrival from"

Voordelen: "Frendly"
Nadelen: "Nothing"

Voordelen: "everything was fine. nothing specifically wrong or bad."
Nadelen: "had the same food the third time this week. they could do more"

Nadelen: "2 hours late, problems with entertainment, bad service at chack-in"

Nadelen: "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."

Voordelen: "Great experience overall. The food was good and great selection of movies and TV shows."

Nadelen: "My luggage did not make it to Florence from Lisbon. Very unhappy about that."

Voordelen: "Food and staff"

Nadelen: "We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again."

Voordelen: "Refuel was quick and we were back on air in less than 30 min... Wich was great.."

Voordelen: "Crew were great..."
Nadelen: "Food was very poor. Entertainment was awful"

Voordelen: "Only check in and boarding was smooth."

Voordelen: "It's a direct flight."
Nadelen: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"

Nadelen: "The crew should be trained more on customer service"

Nadelen: "Notification from the Travel agency that I needed to get a Yellow Fever immunization."

Voordelen: "The crew was kind"
Nadelen: "Seat space is too cramped"

Voordelen: "Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great."
Nadelen: "Better food, otherwise good"

Nadelen: "Screen is slow and outdated. Easy upgrade from one class to another."

Voordelen: "It arrived on time."
Nadelen: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"

Voordelen: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"

Voordelen: "nothing"
Nadelen: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."

Voordelen: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Nadelen: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."

Nadelen: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"

Nadelen: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"

Nadelen: "Put on Turkish air landed 12 hrs late lggage still missing"

Nadelen: "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"

Voordelen: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Nadelen: "Economy is never very comfortable but was better than a lot of other airlines"

Voordelen: "Entertainment"
Nadelen: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"

Voordelen: "Crew were good"
Nadelen: "Seats were too tight. Entertainment was mediocre"

Nadelen: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."

Nadelen: "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"

Nadelen: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"

Voordelen: "Organised zones for boarding"
Nadelen: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."

Nadelen: "Lost luggage!"

Voordelen: "everything"
Nadelen: "no entertainment"

Voordelen: "I was reading so much about how cramped and uncomfortable the seats on Air Canadas 787's, but I don't think their product is any worse than most other economy class products out there."
Nadelen: "Their "continental breakfast" was a dry piece of banana bread and yoghurt. No jam, butter cheese or other spreads to compliment with your bread. Most disappointing "continental breakfast" I have had on a plane!"

Voordelen: "Smooth flight"
Nadelen: "Long walk to connecting flight. Buggy didn’t turn up"

Voordelen: "Excellent value for Economy flight"

Nadelen: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"

Nadelen: "Our luggage didn't scan in the system so we couldn't go to the gate until it was found & scanned in the system. Fortunately we were early so this wasn't an issue but kept us waiting at "step 2" until an actual photo could be found. We also had a delay after boarding while they changed a tire. It all worked out ok."

Voordelen: "It was a normal flight. Only one hour."
Nadelen: "Snack options could have been better, only a biscuit."

Voordelen: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Nadelen: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."

Voordelen: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Nadelen: "Zero complaints."

Voordelen: "Clearing immigration in Vancouver is very convenient"
Nadelen: "Food choices are limited and expensive."

Nadelen: "Baggage hasn't arrived after 45 minutes"

Voordelen: "I like the seats which were only 2 instead of 3 seats."
Nadelen: "- Felt like I was bothering the air stewardess when I asked for anything - Flight was delayed by 50 minutes. - Food was extremely bland and below par."

Voordelen: "Reasonably good all around."
Nadelen: "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."

Voordelen: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."

Voordelen: "Friendly efficient staff"
Nadelen: "The plane was a bit dated so the seats were smaller the Luthansa"

Nadelen: "Over an hour late."

Voordelen: "Flight was good. Left a bit late but made up time"
Nadelen: "Security took nearly an hour to get through even though it didn't look very busy."

Voordelen: "Food ok crew and staff very helpful"

Voordelen: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"

Nadelen: "A three and a half hour flight with a fruit juice and not even a pack of peanuts . Air Canada that was pathetic !"

Voordelen: "Short flight. Simple. Smooth."
Nadelen: "There was a short delay because crew was caught up in security."

Voordelen: "Nice staff. Efficient boarding."
Nadelen: "No basic food for free."

Voordelen: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Nadelen: "During a short flight there is not much to experimented and less to comment."

Nadelen: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"

Nadelen: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"

Voordelen: "Flight was delayed several hours with no compensation given"

Voordelen: "The crew was nice!"
Nadelen: "Just a small plane, subject to turbulence. Not much that can be done, though if they ever redo the seats for a little more cushioning, that would be nice."

Nadelen: "Very small cramped aircraft"

Voordelen: "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
Nadelen: "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."

Voordelen: "Everything fine"
Nadelen: "No complaints"

Voordelen: "the flight was scheduled 1h30"
Nadelen: "the seat comfort"

Nadelen: "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."

Voordelen: "Generally flight was ok."
Nadelen: "Food was not too much. Probably men was hungry, for me it did not taste good."

Voordelen: "great crew, easy flight"

Voordelen: "Cost"
Nadelen: "Aircon too cool"

Voordelen: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."

Voordelen: "For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills"
Nadelen: "We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'."

Nadelen: "Seats are uncomfortable and absolutely no shoulder room when squashed in the middle seat"

Nadelen: "Food could of had a better selection but wasn’t the worst I’ve had"

Voordelen: "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
Nadelen: "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"

Voordelen: "Cabin cleanliness is below average"
Nadelen: "Cabin service is average"

Nadelen: "See above"

Voordelen: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Nadelen: "-"

Voordelen: "Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old)."
Nadelen: "Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit."

Voordelen: "The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!"
Nadelen: "I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?"

Nadelen: "Couldn't connect to the onboard entertainment system through my laptop."

Voordelen: "Not much to like. The flight was okay."
Nadelen: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."

Voordelen: "Nothing. I didn't take the flight."
Nadelen: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."

Nadelen: "Not much choice of good movies"

Voordelen: "New Polaris Business"
Nadelen: "Cabin crew"

Voordelen: "For the most part the staff made an attempt to help me get onto a flight. I think."
Nadelen: "I had to go on my trip a few days later due to a work conflict. I never changed my itinerary because I didn’t think it mattered. I bought a new one way ticket on a different airline and went to get on my return flight that I had paid for and was still receiving emails about. I got to the airport to check in for my return flight and it had been canceled because I didn’t get on the first leg. I was never notified and they couldn’t get me on the flight I wanted because it was leaving in less than hour(which is a stupid rule). And to get me on a flight the next day would cost $2500. No thanks. And before anyone tells me that it’s in the fine print that they cancel a flight if you don’t show up, save it. We all know people don’t read all that. Be a human being. So if your plans change, make sure you officially change your plans, because they may go above, but probably not beyond. Oh and it took quite a long time for them to figure out what happened. If they had realized and I didn’t spend so much time on the phone with customer service, I might’ve been outside the hour window requirement."

Voordelen: "Good food seats lay flat to sleep on business clas"

Voordelen: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"

Voordelen: "Very comfortable flight"

Nadelen: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."

Voordelen: "The TV shows and movie collection is good."
Nadelen: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."

Voordelen: "all smooth"

Nadelen: "Very cramped with staff who I found overbearing. Not the most pleasant experience."

Voordelen: "Entertainment and the crew"

Voordelen: "bad movie choices"

Voordelen: "Nothing really everyhing was mediocre."
Nadelen: "Delayed baggage, smelly flight, food"

Voordelen: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"

Voordelen: "Easy check in. Good flight. Good food."

Nadelen: "Had anightmare will complain to united diect"

Voordelen: "Improve the food and be ahead of the best"
Nadelen: "Food"

Voordelen: "Newark Airport is great and the flight was comfortable"

Voordelen: "Economy seats had ok legroom."
Nadelen: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."

Voordelen: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"

Voordelen: "Excellent flight"
Nadelen: "At check in time being told I needed a eta visa to enter Canada!"

Voordelen: "The crew The entertainment options The power options The drinks"
Nadelen: "10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight."

Voordelen: "My legs were very uncomfortable to sit"
Nadelen: "seats were too close"

Voordelen: "The flight was on time."
Nadelen: "The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline."

Voordelen: "We had an aisle each! The staff were friendly too."
Nadelen: "A slight delay"

Voordelen: "Great crew."
Nadelen: "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"

Voordelen: "They got my vegetarian food order right"
Nadelen: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"

Voordelen: "Security Video was interesting. Seat was wide and comfortable."
Nadelen: "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."