Hotels in New York

Voordelen:: Locatie is het uitstekend

Nadelen:: Personeel in het restaurant was verschrikkelijk. Un professionele onbeschoft.

Voordelen:: Locatie, Locatie, Locatie!

Voordelen:: Large clean rooms.

Voordelen:: Location

Nadelen:: Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.

Voordelen:: Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy.

Nadelen:: Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.

Voordelen:: Large rooms AMAZING staff. Tons of outlets in room

Nadelen:: Room was tired and worn. AC unit noisy and ran constantly without much impact on temperature. Wallpaper peeling and old. Just didn't feel like I had spent 200$ a night for the place. $30 per day "resort fee" really should have been disclosed at booking. Since I wasn't going to use any of the facilities, I basically spent that money of WIFI access.

Voordelen:: Service, location, beds, rooms were right size, showers.

Voordelen:: A central location

Nadelen:: The hotel was overpriced for the general facilities on offer. Pay 30 dollars for a fridge when I'm paying x hundred a night? Kidding? No real dedicated space for guests to relax. Free wifi was not free as it was within service charge. This pricing policy really took facilities down to equivalent of a 2 star hotel or a B and B! Reception staff had an unhelpful attitude. This was on complete contrast to our stays in Boston and DC. Wholly unimpressed. it was almost like the abrasive attitude of Tines Square had pervaded the customer service.

Voordelen:: The beds were super comfortable, the location was very convenient.

Nadelen:: I didn't realize there was a hidden resort fee. It was disappointing to have to pay an extra $40 per night. The temperature in the shower kept fluctuating from super hot to cold. Sometimes it was just a cold shower.

Voordelen:: Very expensive

Nadelen:: Water pressure in shower not good.

Voordelen:: The location was good. The people we interacted with were nice.

Nadelen:: While the staff was nice, they didn't do a darn thing. A smile and a kind word does not make a bed. I know this because one day we came back to a room that hadn't been serviced, reasons still unclear. We became quite close to Terrance, the front desk agent at night. Pleasant as can be, but it took 3 calls to get some towels delivered. We asked for tissues, and no joke- were handed a wad of tissues. Guess the boxes are for special people? Shampoo is also held in the vault. The fan in the bathroom didn't work so everything just steamed up. The shower was broken and given it's a wall of glass, it's a serious safety hazard. It also meant the water just poured out of the shower and puddled on the floor. A real problem when you can't get an extra towel. The wallpaper is peeling up and there was mold, likely do to the broken vent. The window in the room was broken. We figured it was safe with our son cause it really wouldn't open, but it also didn't quite close. The black out curtains were the dirtiest thing I've ever seen and had large (obvious) rips in them. Oh, and to top it all off they did maintenance on the plumbing and shut off the hot water. Guess how I found that out? Nope, not through a phone call or a note slipped under the door. But only once I was in the shower and the water just wouldn't get hot. I paid over $300 a night for this. I will literally never return to this location, nor will I stay in another Crown Plaza.

Voordelen:: The most unfriendly staff I have encountered at a hotel

Nadelen:: Kan niets slecht zeggen over deze boeking.

Voordelen:: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.

Nadelen:: WiFi wasn't free unless you sign up to rewards club.

Voordelen:: Great room, great view

Nadelen:: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.

Voordelen:: Loved the location, quietness, cleanliness and courteous staff

Nadelen:: Paying for wifi

Voordelen:: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.

Nadelen:: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.

Voordelen:: Nice hotel friendly people

Nadelen:: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE

Nadelen:: Front desk staffs

Voordelen:: for the buffet breakfast they write down 18% tip???

Voordelen:: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else

Nadelen:: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.

Voordelen:: Mooie lobby

Nadelen:: Inchecken duurde veel te lang. Behang in de kamer was smakeloos

Voordelen:: Locatie

Nadelen:: Kabel naar beneden cijfer zuigt

Voordelen:: Locatie en het eten en de bar

Voordelen:: Ik vond het niets.

Nadelen:: De kamer was namelijk vies

Voordelen:: Concierge- very helpful and friendly

Nadelen:: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages

Voordelen:: great location, clean room lots of restaurants around.

Voordelen:: The hotel was cool, nicely decorated, and the maid service was excellent.

Nadelen:: It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.

Voordelen:: Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy.

Nadelen:: Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.

Voordelen:: The hotel is in a fabulous location in the middle of the theater district. Once you step into the hotel the city smell is gone and replaced by a blast of fragrance. The lobby is wide and decorated nicely. The elevator system is very efficient with elevators going to certain floors. The room was comfortable enough for the 3 of us.

Nadelen:: They never have enough people working at the desk. There are always lines throughout the day. A desk for questions would be helpful. For a hotel with 1,331 rooms they need more than 2-3 people assisting guests.

Voordelen:: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.

Nadelen:: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.

Voordelen:: Friendly, helpful staff, clean room, wonderful Theater location

Nadelen:: Location is great hotel is ok.

Voordelen:: Locatie & service.

Voordelen:: Locatie

Nadelen:: Te lawaaierig

Nadelen:: Hallways were old and carpets needed to be replaced.

Voordelen:: Great Location and wonderful people made this place worth being in NYC!!!

Nadelen:: Nothing...

Voordelen:: The room was clean and the beds were comfortable. The location was excellent for our needs.

Nadelen:: The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.

Voordelen:: The location is superb and the staff is friendly. We had a decent view over Broadway. The price is b based on location.

Nadelen:: Hotel is in desperate need of a Makeover. Missing grout in the bathroom, yellowing bathtub with soft spots, faucets missing screws and a thermostat that only knows "very warm", despite seeing it to 65 degrees (18C), no fan in the bathroom, are just a few of the issues. The parking garage under the Hotel is operated by a different company and is a disaster, both pulling in and especially when leaving. It took over an hour to get our car back, once ordered. Wr were told by others that this was common there.

Voordelen:: Location- that’s it.

Nadelen:: We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.

Voordelen:: The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.

Nadelen:: Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.

Voordelen:: Super friendly helpful outgoing staff

Nadelen:: Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.

Nadelen:: Fixer upper.

Voordelen:: Location is the only good thing about this hotel

Nadelen:: Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service

Voordelen:: They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.

Nadelen:: Not worth the false marketing.

Voordelen:: Location

Nadelen:: The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.