Hotels in New York

Voordelen:: Gorgeous hotel. Very lovely and friendly staff.

Voordelen:: Prachtig hotel. Uitstekende service. Dramatische gebouw en het interieur.

Nadelen:: Lompe internet aanmelding. Beperkt tot 2 apparaten per kamer.

Voordelen:: Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay.

Nadelen:: Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.

Voordelen:: Location, facilities & service outstandingn

Nadelen:: Nothing

Voordelen:: Loved the big huge rooms for NYC.

Voordelen:: Spacious rooms. Great products. Awesome shower.

Nadelen:: Wish there was a coffee shop or starbucks in lobby

Voordelen:: Liked all except conference facility.

Nadelen:: Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.

Voordelen:: The rooms are very nice and comfortable. The staff was extremely helpful and professional. The breakfast was top notch. I would have loved to stay longer.

Voordelen:: architectural aspects of lobby and room. Location, location, location.

Voordelen:: De kamer was absoluut prachtig

Nadelen:: De bouw

Voordelen:: Everyone was amazing they even got my dresses from my car that was valeted and brought them to our room. It was overall a great stay. Thank you !

Voordelen:: Geweldig personeel. Vriendelijk, leuk.

Voordelen:: Very spacious. Great location for a concert at MSG.

Nadelen:: A tad pricey.

Voordelen:: The service was amazing.

Voordelen:: The service was great and they did respond to our heating issue by giving us another room and comping us breakfast and dwas her.

Nadelen:: The fact that the heat was not working in our room. And the Inconvenience it had.

Voordelen:: Great employees with lovely attitudes

Voordelen:: Location, housekeeping services, large room. Gym is spacious and it offers certain fitness activities to the guests, such as Pilates and Yoga.

Nadelen:: The blinds didn't close totally and allow some lighting into the room. Next day it was fixed with Velcro straps. The front desk assured me that I had a view to 5th Ave and it wasn't true. I saw the back of other buildings towards W 55 St. The gym is spacious but the machines are outdated and only for a certain group of muscles.

Voordelen:: Service, rooms, location

Nadelen:: Nothing

Nadelen:: Gorgeous hotel, but the staff was rude on multiple occasions. I am used to being treated like royalty when I spend this much on a room.

Voordelen:: Loved the hotel guest only Library bar, very cozy & quiet. Great rooms, lovely decor.

Voordelen:: Dicht bij transport en eetgelegenheden.

Voordelen:: Service, sfeer, ambiance, locatie

Nadelen:: Training faciliteiten.

Voordelen:: Overall great experience- modern, great staff, excellent restaurant. Would stay again!

Voordelen:: Very friendly and accomodating staff. Received a complimentary glass of wine immediately upon my arrival. Nice after 10 hrs on the road. Very good vibe. Comfortable beds, clean rooms, good location.

Nadelen:: The hotel was a bit hard to find despite having a GPS. Not really, the hotels fault, I guess. The bathroom wall was made of a transluscent mosaic panel, which did not offer much privacy. Ended up doing our business with the bathroom lights off most of the time. While this may not be an issue for some, with 4 adults in the room it was definitely a bit awkward at times.

Voordelen:: The room was great, good views, good toiletries, nice lobby and restaurant. Loved it.

Nadelen:: Hot water was not consistently hot enough.

Voordelen:: Very clean, staff was super nice and accommodating and it was very quiet! I highly recommend The Gild and we will definitely return. This is our new "go to" hotel!

Nadelen:: Elevators are slow but it certainly didn't affect our stay.

Nadelen:: Very mediocre fitness center. Due to limited space perhaps they could work out an arrangement with a nearby gym.

Voordelen:: Room was big, stocked with food and drinks for a price, room was clean and bed was big and clean. Friendly staff. Great hotel, would love to stay again. Even great parking outside the hotel , can usually find a spot for no fee.

Voordelen:: The location to everything downtown New York was excellent; walking distance. The restaurant "Felice" was one of the best Italian Food I have ever had. Staff friendly!!

Voordelen:: Booked through Kayak and by some stroke of luck, received a free upgrade to the Thompson Suite upon arrival. If you can, book this room - it is absolutely amazing and without a doubt the most spacious hotel room I've ever seen in New York (or any other major metro area really). The staff was exceptionally helpful and accommodating and the property itself is both charming and luxurious. HIGHLY recommend - I've stayed at both the Thompson Smyth Tribeca and the SIXTY LES (when it was under Thompson management) and this was by leaps and bounds the best.

Nadelen:: Not necessarily a downside, but be aware that the hotel is ALL the way downtown - this was perfect for my needs, but could be inconvenient if you're not familiar with NYC when booking. Additionally, the elevators were finicky and slow, although the concierge was very helpful in remedying the issue. So all in all, no substantive complaints to speak of!

Voordelen:: I travel quite a bit and have been in many hotels. This one is by far the best I have I stayed at. The service of the front desk as well as the willingness of everyone on staff to make your stay the best is what really stands out. It is located in a great spot and I wouldn't hesitate to stay again the next time I'm in NYC.

Voordelen:: We were greeted by the courteous staff after entering the unique entryway. A staircase surrounded by old books, leather seats, and an inviting chess set adorn the hall adjacent to a wine bar we were glad not to miss. The gold elevators requiring a room key to access brought us to our room. The bed was so comfortable, the room had a refreshing old school/hipster vibe. It has all the amenities you would expect from a great hotel and ten times the style. The location allowed us to hop on any subway we wanted and surrounded us with several landmarks and restaurants. We'll be comparing other hotels to this one from now on. The maids were even really nice to us. We loved staying in New York and even loved sitting back with a glass of wine in our room.

Nadelen:: I didn't like leaving.

Voordelen:: Great service

Nadelen:: Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...

Voordelen:: Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!

Voordelen:: Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.

Nadelen:: N/A

Voordelen:: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.

Nadelen:: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.

Voordelen:: Schone ruime kamers, goede service, niet geweldig wi-fi

Voordelen:: Onberispelijke service Onberispelijke kamers. Uitstekende locatie tussen Times Square en Bryant Park

Nadelen:: Kan niet klagen over iets.

Voordelen:: The location is spot on, the rooms are clean, quiet and comfortable. The check-in/out is easy and the personnel is corteous; we had t use their concierge services twice and they were friendly and prompt.

Nadelen:: Given the hotel class and its prices few things could be better, like a Nespresso machine in the room (very common these days even in 4 stars environments) - a greater selection of TV channels would also ber good. Therer's a Samsung tablet in the room, but you can't really do much with it. On arrival with luggage etc. we had to open the doors ourselves - minial as it may sound, when you're loaded with luggage opening a heavy door isn't that easy especially when you se the door men happily chatting inside.

Voordelen:: Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests.

Nadelen:: As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!

Voordelen:: Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!

Voordelen:: Large bath sheets When I called guest services they answered using my name Staff very friendly and so helpful

Nadelen:: Shower could do with more pressure

Voordelen:: The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.

Voordelen:: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Nadelen:: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Voordelen:: The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely.

Nadelen:: Avoid if you don't like fighting through crowds at Times Square.

Voordelen:: 2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.

Voordelen:: We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!

Voordelen:: The decor, the green aspect, the products, the staff

Nadelen:: Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.

Voordelen:: Great breakfast, very comfortable and the Great Room with bar was wonderful.

Voordelen:: Great location, staff and rooms, fantastic breakfast in the restaurant!

Voordelen:: Sustainable approach and best designed rooms yet experienced in our travels.

Nadelen:: Slightly aloof staff - but maybe that's a NY thing...

Voordelen:: Finally found a GREAT hotel amount the thousands in Manhattan. Great room, service, location and the bar/restaurant is clean and the food is top quality!

Nadelen:: N/A - we enjoyed everything!

Voordelen:: Geweldige locatie. Fantastisch bed.

Nadelen:: Restaurant/café personeel niet erg effectief, boeiend of behulpzaam. maar de rest van de medewerkers van het hotel waren uitstekend.

Voordelen:: NICE HOTEL

Nadelen:: the room was very small, dark and a tiny tiny bathroom.

Voordelen:: Very clean. Pretty decor. Friendly staff. Willing to meet needs when asked.

Voordelen:: Het bed was zo comfortabel! De locatie is zeer centraal.

Nadelen:: Geen business center en geen zwembad.

Voordelen:: Great hotel. Friendly staff. Great location.

Nadelen:: I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.

Voordelen:: Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.

Voordelen:: Nothing

Nadelen:: Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it

Voordelen:: The restaurant was nice, good food

Nadelen:: The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!

Voordelen:: Nice modern rooms. Great location. Food carts one block away at Greely Sq.

Nadelen:: The window was left open before my arrival. Upon arrival, the temperature of the room was 46 degrees. I closed the window and notified the hotel staff immediately. For some reason they sent an engineer to the room. To be clear, the heat worked but the window was left open. I turned the heat up to 80 degrees, turned off Eco Boost, and set the fan to high. When leaving, the heat had been on for over one hour. The room temperature had just barely gotten above 50. Again we notified the front desk. There was no attempt to make my room more bearable or to transfer rooms. When arriving back at the hotel room around 11:30pm, the room was still under 70 degrees. Again I called the front desk. It wasn't until this time I was offered a room change, however at 11:30 I preferred to use extra blankets to stay warm.

Voordelen:: Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view

Voordelen:: Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay!

Nadelen:: nothing negative.

Nadelen:: Nothing but that we had to leave

Nadelen:: Het had niet de kamer zeer goed

Voordelen:: Location

Nadelen:: No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.

Voordelen:: Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient.

Nadelen:: automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)

Voordelen:: View Restaurant staff was great! Nice suite with view of Broadway.

Nadelen:: Construction noise in the morning.

Voordelen:: We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again

Nadelen:: Breakfast buffet way overpriced for the quality

Voordelen:: Location.

Voordelen:: Very close to theatre and nice restaurants.

Nadelen:: Breakfast was good but a bit pricy

Voordelen:: People at front desk were nice

Nadelen:: The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.

Voordelen:: The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators.

Nadelen:: The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.

Nadelen:: the elevators were ridiculous......impossible to get to breakfast location,45 minute waits for elevator

Voordelen:: Great location and some great views.

Nadelen:: They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.

Voordelen:: Location

Nadelen:: Response time of the staff and high cost to eat hotel restaurant...

Voordelen:: Zeer schoon, zeer modern. Ik vond het geweldig!

Voordelen:: Locatie

Nadelen:: Kortom sfeer minder dan bevredigend

Voordelen:: Location was great

Nadelen:: A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.

Voordelen:: The view of the city and comfortable bed

Voordelen:: Location, rooms, restaurant, and 54th Floor Lounge were very nice

Nadelen:: Everything... we will be back.

Voordelen:: Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.

Voordelen:: Overall staff was friendly.....BUT

Nadelen:: Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!

Voordelen:: Best location in the heart of Times Square. Modern and very comfortable hotel. Rooms clean and well serviced.

Nadelen:: Staff can be abrupt. Not very personal. No pool. Breakfasts below average. Overall not much to complain about.

Voordelen:: Very clean rooms, updated rooms, great service, great location.

Voordelen:: Locatie

Nadelen:: Geen koffie in de kamers. Hotel restaurants zijn nogal matig. Er zijn veel goede restaurants in de omgeving.

Voordelen:: Grote TV in de kamer..zeer comfortabel bed. Grote kamer. Zeer gunstige ligging.

Nadelen:: Bed was niet goed.

Voordelen:: Geweldige locatie, personeel, hygiëne. Had twee dubbele bedden voor een betaalbare prijs.

Nadelen:: De handdoeken waren een beetje krassend, badkamer was klein.

Nadelen:: Roomservice. Koud, muffe eten

Voordelen:: Nice sized room for NY. Updated and modern.

Nadelen:: Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.

Voordelen:: Pro

Nadelen:: Cons

Voordelen:: Location

Nadelen:: Room size was small and price for small room was high. The room needed to be repainted. WiFi unreliable.

Voordelen:: The hotel was very clean and comfortable. Centrally located with a few block from everything. We enjoyed a very nice weekend away without our children. A great feature for only $5 was the luggage check. We checked out around noon but still had plans in the city. We were able to leave out bags conveniently.

Voordelen:: We booked the wrong date for the hotel. After we went to hotel and was told by the first staff that the hotel was sold out. She did not check the computer. Then we sit down in the lobby and booked the same hotel in 2 minutes. We were assigned the room right next to the elevator and it was very noisy. The location is great.

Nadelen:: The bed was terrible. very soft. when one person moves, other person will be rolling around. For the 4 stars hotel, I will only give 2 stars.

Voordelen:: View

Nadelen:: We did not appreciate someone's socks hidden under the chair pillow and an aged piece of brownie in the fridge. Or the change of the room selected during the checking to a one with a door to an adjacent room that provided a minimum sound insulation.

Voordelen:: Clean, spacious rooms that are tastefully decorated and comfortable.

Nadelen:: Too difficult to get the internet. You have to join their club or jump through hoops daily.

Voordelen:: Grote, rustige kamer op een uitstekende locatie

Nadelen:: Kamer was oud, inrichting versleten en vies. Voorzieningen waren schaars. Prijzig.

Voordelen:: Locatie is goed

Nadelen:: Personeel was niet vriendelijk voor het grootste gedeelte. Badkamer zag er niet schoon. Geen koelkast of koffiezetter. Vastzat in lift twee keer. Duurde meer dan een uur om restaurant adres vanaf 24 uur. Geen portier helpen om een taxi te nemen. We hebben daar eerder verbleven, maar dit zal de laatste keer zijn.

Voordelen:: Walking distance to subway, Times Square, 5th Avenue, and various popular eateries

Nadelen:: We asked for a fridge but never got one. ; ( however, it's ok bc we weren't in the room much anyways

Voordelen:: Location

Nadelen:: Hotel is not 5 star

Voordelen:: Great location for the whole city. Getting to and from was very easy and made our stay in the city that much better.

Nadelen:: The hotel is very decorative on the exterior and lobby but the rooms leave a lot to be desired. Very plain room but if your there to see the city it is just fine.

Voordelen:: The location was perfect for going to time square and all the local tourist attractions within walking distance to everywhere..check in was very easy and they were very professional.

Nadelen:: There is nothing that I didn't like

Voordelen:: The rooms were great, and the staff was amazing! Excellent location... Thank you!

Nadelen:: Nothing!

Voordelen:: Everything was very good. At the "check in" counter, the man in charge was very helpful, enabling me to get a room without having to wait. I appreciated his efforts very much.

Nadelen:: Missed cleaning my room one day. Dishes in hallway for three days. Three elevators out of service.

Voordelen:: Location is great and NYC atmosphere is why you head to this area.

Nadelen:: Hotel is going through renovations and rooms were not clean. Bathroom had mold and tub was missing shower parts. Not what we expected.

Voordelen:: Location location location!!!! Highly recommend!

Nadelen:: Rooms a tad outdated but would totally stay here again!

Voordelen:: - Excellent Location - Around the corner from the times square / Walgreens tower, H&M etc. etc. - Clean sheets and towels. - Really good Bloody Mary's. - Most of the staff were polite and friendly.

Nadelen:: I'm not the type to give bad reviews.. BUT - I found boxer briefs from previous guests in the drawer of the night table, on top of the bible. Disgusting. It really made me question the importance of sanitation and thoroughness of the cleaning crew. - Not a good sleep. The beds were hard and the pillows were thin and flat. - The fridge and mini bar were missing from my room. - There were unknown charges to my account. And I tried to contact the hotel to question these charges, I was redirected many times. And I was always sent to a voice mail. Eventually, they told me they would investigate and that they would call me back. They didn't. When I called back the account billing personnel (Deborah, I think) was extremely rude and sarcastic, she redirected my call before I was even done speaking.

Voordelen:: Great Location Friendly staff

Nadelen:: Facilities in the room could be improved e.g. there were no tea/coffee/kettle facilities, no fridge & drinks bar, no robes in the room. The hotel was impersonal, particularly on the ground floor and somewhat tired-looking for a 4 star hotel

Voordelen:: The room size was good for NYC. The staff was friendly. The location is good if one wants to be close to the theater district.

Nadelen:: We couldn't turn the heat off. We tried turning the temperature as low as it could go and it was still blowing warm air.

Voordelen:: Mooie lobby

Nadelen:: Inchecken duurde veel te lang. Behang in de kamer was smakeloos

Voordelen:: Locatie

Nadelen:: Kabel naar beneden cijfer zuigt

Voordelen:: Locatie en het eten en de bar

Voordelen:: Ik vond het niets.

Nadelen:: De kamer was namelijk vies

Voordelen:: Concierge- very helpful and friendly

Nadelen:: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages

Voordelen:: The hotel was cool, nicely decorated, and the maid service was excellent.

Nadelen:: It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.

Voordelen:: Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy.

Nadelen:: Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.

Voordelen:: The hotel is in a fabulous location in the middle of the theater district. Once you step into the hotel the city smell is gone and replaced by a blast of fragrance. The lobby is wide and decorated nicely. The elevator system is very efficient with elevators going to certain floors. The room was comfortable enough for the 3 of us.

Nadelen:: They never have enough people working at the desk. There are always lines throughout the day. A desk for questions would be helpful. For a hotel with 1,331 rooms they need more than 2-3 people assisting guests.

Voordelen:: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.

Nadelen:: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.

Voordelen:: Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights.

Nadelen:: Music in elevators very loud.

Voordelen:: The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing

Voordelen:: Swanky lobby doesn't translate to the rooms, which are cramped and awkwardly layed out. This is bottom end, despite the trendy sounding name. How anyone would rate this a 4 star property is beyond me. For first night of two night stay my room was oversold. They sent me to the Hyatt Times Square; much nicer.