New York autoverhuur

Voordelen: The car was in good shape

Nadelen: I was really disappointed that I was charged additional taxes that increased my rental price by 25%. When taxes are due, Kayak should let renters know when they are selecting their car. I was unaware of this and ended up paying much more than I was willing to. Additional taxes and fees should be clearly stated and not in the fine print of the agreement

Nadelen: Line at pick up location was extremely long, ended up not wanting to wait and just leaving and canceling the reservation

Voordelen: Open on January 1st

Nadelen: Staff at store.

Voordelen: The van seemed brand new and they only made us fill up half the tank upon return.

Nadelen: The shuttle took over 30 mins to pick us up from Terminal A in LGA so we stood in freezing rain with our toddler for about 15 mins until a budget car rental shuttle driver allowed us to sit in his shuttle to wait. I had to call for them to send a shuttle which was not part of the instructions. They are supposed to show up every few minutes. When I told this to the front desk at pickup, the man seemed unphased. Then at drop off, they charged us $18 for a toll scanner that we never signed off on on our contract. Customer service has since reversed it, but I will never trust Dollar rental again.

Voordelen: The car was OK. Did not have any problems.

Nadelen: Everything other than the car gets a poor rating on this occasion (my first with the brand). Attracted for the originally stated lower cost than competition led me to Dollar. Hidden fees exposed during check-out more than doubled the original cost. Poor operations in-store Meant checkout took 10 mins per customer when it should have been 1 minute and rude staff made for a very unpleasant experience.

Voordelen: A bad experience to know where not to return to for a rental car.

Nadelen: Trying to book travel for someone else is impossible. I thought I would have the option of adding a driver when I had already completed the rental. I could not get my non-refundable deposit back and was a waste of my time and energy going from Kayak to Dollar and back again.