Vind goedkope vluchten van Amsterdam naar New York John F Kennedy Intl

Voordelen: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Nadelen: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."

Voordelen: "Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly."
Nadelen: "Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system."

Nadelen: "45min of delay due to defrosting of the wings and crowded airspace at the destintion"

Nadelen: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."

Nadelen: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."

Nadelen: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."

Voordelen: "Not applicable"
Nadelen: "See above."

Nadelen: "Seats are very cramped"

Voordelen: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Nadelen: "Cramped in economy"

Voordelen: "The food was the best I’ve ever had in a plane"
Nadelen: "Sound quality for the films was awful"

Voordelen: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"

Voordelen: "Friendly and high quality service"

Voordelen: "Swiss took care of your mistake, booked on subsequent flight."
Nadelen: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."

Voordelen: "-"
Nadelen: "- late in arrival - 2h late in departure - lost my luggage"

Voordelen: "Crew and people were fabulous!"
Nadelen: "LONG lines at check in. Almost missed flight even being there 90 mins early."

Voordelen: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Nadelen: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."

Nadelen: "1 hr 50'' delay"

Voordelen: "They put us in a nice hotel"
Nadelen: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."

Nadelen: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."

Voordelen: "I don't think I'd ever experienced such a friendly and empathetic crew."
Nadelen: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."

Voordelen: "Vlucht was snel naar NL, maar"
Nadelen: "boarden duurt altijd zolang."

Voordelen: "Mooi vliegtuig, met alle gemakken voorzien."
Nadelen: "Helaas, helaas, heel veel turbulentie gehad."

Voordelen: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."

Voordelen: "The service , the hospitality and kindness"

Voordelen: "You upgraded me unexpectedly to business class and it was so nice to have some luck and luxury after 6+ weeks of solo backpacking. It was such a lovely experience and I slept like a baby. Thank you so much!"

Voordelen: "The seats have been much better"
Nadelen: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."

Voordelen: "service personnel were excellent. Espresso is great."
Nadelen: "Business class main meal was disappointing."

Voordelen: "ROTTEN SWISS AIR.I WILL NEVER FLY WITH AGAIN!"
Nadelen: "ARRIVED AT THE AIRPORT AFTER TWO WEEKS HIKING MT BLANC .ANXIOUS TO GET HOME.WHEN I ARRIVE I WAS INFORMED I AM FLYING"STAND BY"KEEP IN MIND I PAID FOR THE TICKETS WHICH I HAD IN MY POSSESSION.YES!I DID BOARD THE FLIGHT BUT FOR ABOUT TWO HOURS I WAS NOT SURE .APPARENTLY SWISS AIR POLICY IS IF THEY OVERBOOK THEY AUTOMATICALLY RELEGATE ECONOMY CLASS PASSENGERS TO STAND BY AND THEN LET THEM GRAVE/BEG FOR THE SEAT YOU ALREADY PAID FOR.I WILL NOT FORGET THIS!40 YEARS OF FLYING THIS WAS A FIRST FOR ME.YOU STINK SWISS AIR!"

Voordelen: "Friendly crew, decent-ish food"
Nadelen: "Def could have been more entertainment options, movie and TV selection felt thin relative to other carriers."

Voordelen: "Crew and overall service was great. Crew was attentive and friendly."
Nadelen: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."

Voordelen: "Ok food and ok entertainment"
Nadelen: "Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall."

Voordelen: "Polite cabin crew. Quick check- in at JFK"
Nadelen: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."

Voordelen: "Smooth flight, friendly crew, nice food."
Nadelen: "I found it uncomfortable to watch TV/movies when the seat in front of me was pushed back - the screen was too close."

Voordelen: "As mentioned in my previous review about Edelweiss, I couldn't be any happier with the experience. I always fly back home (Zurich to NY) with Swiss airlines. I love the flight, crew and their performance. They make sure that you're comfortable and accommodate you to your every need. SWISS and Edelweiss will always be preferred by myself and I'll make sure to always recommend you to family and friends. Thank you for your outstanding and remarkable service."

Voordelen: "The staff was wonderful Pleasant, quick with requests , very professional"
Nadelen: "I get motion sickness and found it strange they no bags were in the magazine pocket. Had to ask for it and wait"

Nadelen: "I wasn't on it so I wouldn't know."

Voordelen: "Excellent flight attendants."
Nadelen: "The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin."

Voordelen: "I liked nearly the entire experience. The food was first rate. The crew was friendly & helpful. The seats were so comfortable and the entertainment was plentiful."
Nadelen: "The boarding process and distance required for transfer was daunting and complicated. Many of us feared we would miss our connection. The lines were excruciatingly long and caused delays that were unnecessary."

Voordelen: "I was as comfortable as I could be"
Nadelen: "I was ill returning to New York , but I was blessed that no one was sitting next to me . The crew was as helpful as possible"

Voordelen: "Price and crew friendliness"
Nadelen: "food"

Voordelen: "great food staff /crew very nice"
Nadelen: "snacks more tv entertanment"

Voordelen: "Nothing."
Nadelen: "I booked my flight via Kayak through Airfare.com. Never again. They are rude and their rebooking policies are absurd. And there are hundreds of complaints online reporting the same thing. Swiss Air should not do business with them and neither should Kayak."

Nadelen: "Seat problem."

Voordelen: "In time Nice service Delicious Meals Great Movies"
Nadelen: "No priority for boarding with Children No internet on Board"

Voordelen: "Food was great."
Nadelen: "-Puking Child - Puke stayed in the aisle for about 30 minutes and then when the plane landed there was more and it wasn't cleaned up - SO much turbulence for 3 hours and no announcement was made about it. Was slightly concerning. Terrible turbulence"

Voordelen: "Wonderfully nice crew. Food is pretty decent even with Economy. Seats are comfortable."
Nadelen: "Their iPhone App (and to a lesser extend the website too) is awfully slow. It takes forever to gather booking info and check in. Sometimes the boarding pass just don't get delivered to my SMS. Small selection of shows on personal screen. ZRH-HKG flights don't even have touch screens, and the UI is very antiquated."

Voordelen: "as I'm pretty sure they were americans... at least some of them. However, I hope they were on the tail end of some million mile juggernaught to explain their rude treatment of the customers."
Nadelen: "Boarding was not done by row and led to delays and discomfort. The crew was rude and not helpful. At one point, a sick passenger was requesting help for what seemed like 25 minutes before they got back to her. The plane was still dirty from the last flight. I'd give Swiss a pass next time...not really a pleasant flight experience over all even if they got us there in the end."

Nadelen: "not enough leg room"

Voordelen: "Pleasant flight attendants, great landing, on time, good entertainment selection, very nice and smooth flight"
Nadelen: "Food"

Voordelen: "Pilot and staff were informative and great"
Nadelen: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"

Voordelen: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."

Nadelen: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"

Voordelen: "The crew was great!"
Nadelen: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."

Nadelen: "Boarding wasn't by zone but all at once."

Voordelen: "Seat was uncomfortable and hard as a rock, confined and tight."
Nadelen: "a new plane with more space and bigger seats, better service at T4 at arrivals, that place is a zoo"

Voordelen: "top notch KLM are the best"

Voordelen: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Nadelen: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."

Voordelen: "Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable."
Nadelen: "The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!"

Voordelen: "On time"
Nadelen: "Seats did not recline"

Voordelen: "Liked the food, the crew were cheerful and helpful. Service was great."
Nadelen: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."

Nadelen: "I couldn’t sleep in a chair... wish I could"

Voordelen: "After a delay of over 1 1/2 due to weather, we boarded and then waited for luggage. Then our pilot said our weight was too high so we sat and burned off fuel, which delayed us a half hour."
Nadelen: "See above."

Voordelen: "Going back home to the US"
Nadelen: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."

Voordelen: "I was surprised by the amount of snacks and drinks on such a short flight."

Voordelen: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Nadelen: "The landing was pretty tough and we took off almost a half hour late."

Voordelen: "Excellent"

Voordelen: "Food was unexpectedly good."
Nadelen: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"

Nadelen: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"

Nadelen: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."

Voordelen: "Pilot welcome to the plan was very nice seats was comfortable food was good"
Nadelen: "Crew attaitude is not really pleasant with passengers"

Voordelen: "Cheese plate"
Nadelen: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"

Nadelen: "Plane was late numerous times. Boarding was painful"

Voordelen: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Nadelen: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."

Nadelen: "3 hours delay"

Voordelen: "Food and entertainment was good"
Nadelen: "The bathroom I used was disgusting."

Voordelen: "Movies"
Nadelen: "Everything else"

Voordelen: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Nadelen: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."

Voordelen: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Nadelen: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."

Voordelen: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Nadelen: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."

Voordelen: "seat was fine."
Nadelen: "A/C was blowing right on our heads. Asked to have the A/C turned down. They said sure. The nothing. Asked again? Nothing. 3rd time, my neighbor and the people in the seat ahead told them that we were ll cold. Nothing! I was sneezing by the time we landed."

Voordelen: "It was great. The flight attendants are always helpful to us."

Voordelen: "Incredible service, great entertainment options, comfy seats"

Nadelen: "2 1.5 hour delays for things that Delta messed up"

Nadelen: "Customs never to hire more agents to work in the early mornings."

Voordelen: "The flight attendant, Winsom, was fantastic."

Voordelen: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Nadelen: "We had to wait at the gate on arrival"

Voordelen: "Entertainment"
Nadelen: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."

Nadelen: "Entertainment Poor. Not to many movie for 14 hours trip"

Voordelen: "Staff and equipment"
Nadelen: "Early to arrive but gate not ready so we lost our edge"

Voordelen: "They offered some snacks"
Nadelen: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"

Voordelen: "We were early, I had free Wifi, I love Delta!"

Voordelen: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Nadelen: "Cramped seats."

Voordelen: "The seat in Comfort+ was comfortable. The crew was very professional and also friendly and pleasant. The flight departed on time and arrived early."
Nadelen: "Food was mediocre."

Voordelen: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Nadelen: "seats too narrow, barely have room to sit and stand. No USB charger"

Voordelen: "Rustige vlucht met goede voorzieningen en verzorging. Attent en vriendelijke personeel"
Nadelen: "Geen opmerking"

Voordelen: "Rustige vlucht met goede voorzieningen en verzorging. Attent en vriendelijk personeel."
Nadelen: "Geen opmerking."

Voordelen: "Het behulpzame personeel in Atlanta."
Nadelen: "De onbetrouwbare procedures bij KLM en Schiphol. Kan niet online inchecken bij Delta: KLM operated. Alleen op Schiphol. Daar ook niet bij machine. Naar een loket. Die meneer geeft aan: stop uw koffer in automaat. Die accepteert niet. Had die meneer ook gelijk kunnen zeggen. Volgende loket. Die mevrouw geeft groen Delta label: uw bagage wordt in Atlanta direct doorgezonden naar Kingston. Ik loop dus door in Atlanta. Maar behulpvaardige meneer melde: uw bagage wordt niet doorgezonden. Nooit uit Amsterdam. Wie moet ik dan geloven? Ik toch maar wachten. Blijkt koffer toch van bagage band in Atlanta te komen. Als ik op Delta/KLM info had vertrouwd, was mijn koffer dus pleite geweest, want niet doorgezonden. Geplande tussenstop duur van 2 uur was volgens douane te weinig. Dat klopte. Haalde maar net vlucht Atlanta/Kingston."

Voordelen: "Entertainment"
Nadelen: "Erg opeengepakt geklemd. Mijn bloed stolde bijna."

Voordelen: "Very friendly and accommodating crew"
Nadelen: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."

Voordelen: "Boarden verliep vlot en tijdig."
Nadelen: "De crew, onvriendelijk en bot. Geen verwelkoming, geen bedankt en tot ziens. Het eten werd op je tafeltje gegooid. Niet wat je verwacht op een Lufthansa vlucht."

Nadelen: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"

Nadelen: "vanwege de enorme rijen bij de veiligheidscontrole was ik te laat voor mijn vliegtuig. schandalig!"

Nadelen: "Op tijd vertrekken Catering voorzien op een middagvlucht Bagage doorzenden"

Nadelen: "Op tijd vertrekken. Catering voorzien"

Voordelen: "Flight itself was good. Crew was nice"
Nadelen: "Flight was late. Airport experience in Frankfurt horrible. It looked like all was intended to increase the delay. They made me miss my train connection"

Nadelen: "My luggage did not make it with me."

Voordelen: "The crew was professional and polite"

Nadelen: "De stoelen in Croatia airlines lijken wel van hout en zijn redelijk krap. Eten is pietepruime."

Voordelen: "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"

Nadelen: "See above. What a disaster!"

Voordelen: "Lovely crew"
Nadelen: "Airport is too hot"

Voordelen: "Seat comfort and entertainment Option for WIFI and to charge was very nice add"
Nadelen: "Lost our luggage"

Voordelen: "Great crew and plane"
Nadelen: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"

Nadelen: "The airport pretty much shut down for awhile so some flights were canceled. Due to the number of people attempting to check in and go through security, I missed my plane and was rebooked in an economy seat. These glitches occur but one would expect Lufthansa to have had a plan to deliver clear directions."

Voordelen: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Nadelen: "nothing wrong"

Voordelen: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Nadelen: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"

Nadelen: "The food is not very good"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Nadelen: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"

Voordelen: "Staff were amazingly helpful n friendly. Food was yummy."

Nadelen: "Nothing"

Nadelen: "We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!"

Voordelen: "Dissatisfied!!!"
Nadelen: "See comments above."

Voordelen: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."

Nadelen: "onduidelijk by het reserveren dat er een muur voor de stoel stond zodat je wijnig been ruimte had"

Voordelen: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."

Voordelen: "We were well taken care off for a short flught"
Nadelen: "Nothing really"

Voordelen: "Crew was more understanding. Placed us to row 18...emergency exit."
Nadelen: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."

Voordelen: "Plane not full so we hat an extra Seat"

Nadelen: "The fine print on the flight pass-- didn't notice that my request for flight change did not go through. Am stuck in the airport!"

Voordelen: "everything"
Nadelen: "none"

Voordelen: "The Lufthansa crew in Munich was very helpful when my boarding pass would not go through - I was not told I needed a new pass for that flight (as the first one had been cancelled and rebooked: 2 Air Berlin flights). No one was of help until this point, and the Lufthansa crew even offered to check on my baggage for us only to notice it never left Berlin; we didn't get it for 3 days. This did not surprise me because last time I flew Air Berlin for an 8 day cycling & camping trip, I didn't see my bike for 5 days (you can imagine this sort of ruins the entire point of the trip). After reading a lot of complaints with Air Berlin and never hearing back from their customer service (ever) after numerous forms filled out, I knew checking our bags with Air Berlin from the start would mean we wouldn't see them in New York. I even said to the Air Berlin employee at check in that I refused to check my bag because of my past experience and he "assured" me my bag would be at JFK when I got there. Ha. It was nice to see the Lufthansa crew shocked at how poorly this trip home was working out for my husband and I."
Nadelen: "After the cancelled flight, we were very disappointed to be rebooked with Air Berlin. We do not want to fly Lufthansa if they are so closely associated with Air Berlin, and will tell our friends the same."

Voordelen: "They had lots of movies and TV options to choose from."
Nadelen: "The vegetarian option was very poor. Frankly a pizza snack in place of supper is not what I expect on a cross-Atlantic flight."

Voordelen: "Crew was beyond standard. Very nice and friendly and always accommodating."
Nadelen: "They ran out of vegetarian meals."

Voordelen: "Did not make the flight."
Nadelen: "I wish there was more of advance notice on this flight, instead it just gave us 23 hour reminder. We had booked this flight a year ago but we could not make this and the 23 hours was too short of a notice."

Voordelen: "The food was nice and the stewardess were professional."
Nadelen: "My ticket didn't specifically say I'm not allowed to have check-in luggage, so I needed to pay extra for that. I also got too little transfer time and barely made it because my flight arrived late. Then, my luggage got lost during the transfer, so I had to wait for 5 hours, which made my plans a mess. Overall not satisfied with my flight"

Voordelen: "Staff attentive. Came by very frequently."

Nadelen: "Tardiness. Food. The entertainment system would default to German language from English. The forward button on movies sometimes did not work."

Voordelen: "The flight was relatively empty, so I got to stretch out across three middle seats and sleep for the entire duration of the flight. The crew did a wonderful job of serving the food and clearing away very quickly. They were very friendly overall."
Nadelen: "The entertainment system wasn't the best I've seen -- but I barely had a chance to use it, so I'm not complaining."

Voordelen: "On-time going over and coming home. Professional crew and service, both on the ground and in the air."

Nadelen: "Bad food, surly crew, old plane nor properly cleaned, ancient entertainments system, cramped seating"

Voordelen: "Liked the check-in service - no long lines, friendly attendants."
Nadelen: "1. I was not aware or told that in-flight entertainment via Ipad required the united app. So I could not use that. I would appreciate better communication. 2. At one time, a crew member stuck his nose in the coffee pot - I think to smell which pot was coffee versus tea. But heck, who wants coffee after that? 3. The final lunch served was a sandwich that required heating of the sandwich. Served cold it was dry. By the way, the wrapper said the sandwich is oven ready! Good gracious. Follow the directions. 4. The attendant who served dinner came across as rushed. Like he was on a schedule or something. Are you guys timing the attendants? I personally felt he was rushed and cared more about dumping the tray in my lap than about looking me in the face and making human contact. 5. I fly to Amsterdam a lot and prefer the direct flights, ie KLM or United. So far KLM is winning me over in terms of service. I do think though that United can make easy improvements and provide better service. Remember, you are transporting people, not packages. Good luck."

Voordelen: "crew polite."
Nadelen: "Freezing cold !for 9 out of 11 hrs. On the outbound flt HOU-AMS snacks were complimentary...On return flt AMS- HOU they charged us. Not sure what the difference would be coming or going ?"

Voordelen: "The crew and the plain very nice clean and"
Nadelen: "The food was not enough and they proposed a vegetarian option and I receive a goulashW I ask why the lady say that was not longer a veggie option"

Voordelen: "I was almost to miss my flight because of the huge line and the nasty security guy. Thank God, they have the x- ray system to look at you. Still, I was ordered to take my sweater off. When voluntarily I took of my boots, the guy didn't agree...I understand that Europe was thru a terrorist attack but they should use common sense and not try to humiliate people. Personally, I wouldn't go to Europe if not necessary."

Voordelen: "* Plane was not fully packed * Fresh interior * Good multimedia content * Comfortable seats * Very friendly crew * Good food * Drinks multiple times"
Nadelen: "* We arrived half hour late"

Nadelen: "A worker at the check-in stand in Schiphol airport was very rude. We didn't get Lufthansa even tho I booked through them. And instead we got America airlines."

Nadelen: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Nadelen: "Very nice crew and great food"

Voordelen: "Crew is excellent, polite and personal!"
Nadelen: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Voordelen: "The socks offered in business were comfortable and nice looking. The red wine was good."
Nadelen: "The food was just average and the seat not too comfortable"

Nadelen: "Crew members in Amsterdam were very rude and disrespectful"

Voordelen: "Yes"
Nadelen: "Everything was good"

Nadelen: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Voordelen: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Nadelen: "the headrest is hard. Apart from that- all was fine"

Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"

Voordelen: "Crew was ok."
Nadelen: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Voordelen: "Overall KLM experience is good"
Nadelen: "Food quality was mediocre for a business class flight."

Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"

Voordelen: "absoluut geen klachten"

Nadelen: "Uitermate tevreden!"

Nadelen: "Vertraging"

Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."

Nadelen: "old screens and entertainment system leg room to small"

Voordelen: "Crew was great, very nice"
Nadelen: "Not enough legroom"

Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"

Voordelen: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nadelen: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Voordelen: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Nadelen: "Cramped seating."

Voordelen: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nadelen: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Nadelen: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"

Nadelen: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Voordelen: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"

Voordelen: "Excellent very good"
Nadelen: "Everting so good ex"

Nadelen: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Voordelen: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nadelen: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Nadelen: "Niets"

Nadelen: "Bag was lost"

Voordelen: "Very friendly staff"

Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"

Voordelen: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nadelen: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Voordelen: "."
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"

Voordelen: "Er werd een gratis snack aangeboden en wonder boven wonder, was dat een vegetarische snack! :)"
Nadelen: "Het was erg warm in de cabine."

Voordelen: "Er wordt nog gratis een snack en drankje geserveerd."
Nadelen: "Fijn dat er nog gratis iets wordt geserveerd, jammer dat dat dan een broodje kip was. Waarom geen kaas, kunnen vegetariërs ook wat eten. Nu had ik niets."

Nadelen: "Flight was cancelled and we had to return to Amsterdam after du,ping fuel to make sure we could have a safe landing."

Nadelen: "Flight was delayed"

Voordelen: "Flight was delayed for three hours and was a very stressful flight"
Nadelen: "Flight was not on time and got to destination very very late pier management of aircrafts"

Voordelen: "Prima vlucht! Geen aanmerkingen."

Voordelen: "In Toronto werd ik aangesproken door een dame van KLM met de vraag hoe ik reisde, alleen of in groepsverband etc. Zij gaf aan dat ik gebruik kon maken van de lounge en dat er hulp aanwezig was om bagage in te checken bij de self check-in. Uitermate vriendelijke en behulpzame dame. Tijdens de vlucht was er zeer vriendelijk en behulpzaam cabinepersoneel beschikbaar."

Nadelen: "Lang wachten bij de incheck"

Voordelen: "We vertrokken vanuit Tapei 10 minuten voor plan. We kwamen bijna 3 keartier voor schema aan."
Nadelen: "Omdat Economy Comfort vol zat (een maand van te voren), een exit roe geboekt. Wel veel beenruimte, maar in de breedte echt te krap voor een vlucht van 12 uur."

Voordelen: "great choice of entertainment content, friendly crew"

Voordelen: "De reis verliep voorspoedig. Diner en ontbijt waren redelijk."
Nadelen: "Film aanbod was aan de magere kant."

Voordelen: "Niets!"
Nadelen: "Op papier was het een KLM vlucht. Maar tijdens inchecken werd het een Jet Airways vlucht. Alle privileges als platinum frequent flyer was direct weg. Geen voorrang bij inchecken, geen voorrang bij handbaggage check,."

Voordelen: "Comfortabel en netjes"
Nadelen: "Personeel is niet altijd even vriendelijk. Een glimlach kost niets, toch?"

Voordelen: "They were awesome."

Voordelen: "Crew have specific instructions and we're lovely"
Nadelen: "Recommending people don't push the seat back as the coach class is very tight"

Voordelen: "Lunch was tasty. Crew was pleasant. Boarding was easy. Entertainment offered was excellent with a large range of things to watch/listen to. Flight was on time."
Nadelen: "Blankets were not offered to passengers, I was disappointed by this."

Nadelen: "The first plane was absolutely filthy. I paid for Wifi and when connection was spotty put my laptop down still with half of the data I purchased unused, but then it wouldn't let me back on later. Food was awful. On the first flight they skipped me for drink service entirely."

Voordelen: "Don’t know, missed the flight."
Nadelen: "No one around to help."

Voordelen: "The flights themselves were nice. Food was fine. Flight attendants were helpful"
Nadelen: "Getting to our connection was awful. Prescreening getting into the US was terrible. Got selected for special screening and the officers said the gate knew we were held up there. Only had one hour to reach connection. Lost an immense amount of time getting swabbed and patted down. The gate was closed when we arrived. Had to run to the gate. By accident we found out the gate was closed from someone who happened to hear word that we were looking for the gate to JFK. Almost didn’t get on the flight. If we didn’t run who knows if we would have made it. If you are only giving people an hour to get to their connection, then don’t let them get held up for 40 minutes. It’s idiotic."

Voordelen: "Nothing"
Nadelen: "Everything. 'Nuff said."

Voordelen: "See above."
Nadelen: "See above."

Voordelen: "The mechanical issue with flaps was fixed - glad to arrive home safely."
Nadelen: "Flight was delayed three hours due to a mechanical poblem . We were offered one free drink."

Voordelen: "Quick efficient"

Voordelen: "It was smooth. The flight felt like it went by pretty quickly."
Nadelen: "Honestly, nothing jumped out at my about this flight. All I remember is that it was not a bad experience."

Voordelen: "Average economy for a 90 minute flight. Crew were cheerful."
Nadelen: "They don't have a free drink service like most European airlines."

Nadelen: "No complimentary refreshments offered, not even water."

Nadelen: "Poor gate service, insufficient information on flight, which was flown by Aer Lingus."

Voordelen: "Amerikaanse douane in Dublin."
Nadelen: "onduidelijkheid over eten en drinken tijdens de vlucht"

Nadelen: "lawaai toilet"

Nadelen: "Baggage lost for mere one-hour flight from Amsterdam to Dublin with extended delay before it was recovered."

Nadelen: "Everything from start to finish incompetent."

Voordelen: "nothing"
Nadelen: "it was cancelled"

Voordelen: "Option of 2 seats along sides instead of 3 Crew was helpful rebooting the entertainment systems"
Nadelen: "Charged for alcohol on an overseas flight. Entertainment counsel didn't work or was really slow thru most of the flight"

Voordelen: "Our return trip from Shannon to JFK was the best flying experience we have ever had. I requested an aisle seat for my 6'5" husband and we were given the emergency aisle. The flight crew was outstanding- Ashley and Hazel could not have been nicer to us. My TV set was broken in my seat but I did not care as I had a lot of reading to do. It was an outstanding return trip from a wonderful time in Ireland"

Voordelen: "Aer lingus in New York finally resolved problem"
Nadelen: "Needed to add my infant son to return leg of flight. He did not need a seat (lap infant) just a ticket. Neither JustFly or Aer Lingus (Dublin) could/would do this. Each said it was the others job. Eventually Aer Lingus office in New York added my son to flight. There seems to be a disconnect / confusion between airline and booking company regarding this matter."

Voordelen: "Courteous staff and flight crew"
Nadelen: "Entertainment choices were limited"

Voordelen: "The dessert- chocolate mousse"
Nadelen: "No blankets-freezing airplane Horrible and spicy food No room enough for tall people"

Voordelen: "Friendly staff, food"
Nadelen: "Nothing"

Voordelen: "Boarding from back and rear of plane made passenger loading faster. I had to purchased seats with more room to provide comfort for long flight."
Nadelen: "In Dublin, we were sent to an area for a long wait with no decent food at all, even though the Dublin airport has good restaurants. It probably has to do with U.S. security, but certainly something more accommodating could be worked out. They had an Aer Lingus lounge, but only for business class and gold card holders, so after spending thousands on tickets, we were not allowed in. Guess the "1 percent" privileges."

Voordelen: "The staff was all very kind and helpful! Thanks!"
Nadelen: "Only a simple delay due to weather."

Voordelen: "It was on time. Going through customs in Dublin. Boarding went smoothly."

Nadelen: "my bags were missed during plenty of time transfer, uncomfortable plane for a trans Atlantic flight, expensive drinks"

Voordelen: "US Customs pre clearance saved us a lot of time at JFK."

Nadelen: "The flight was delayed for an hour and a half causing me to miss my connecting flight back to the US. Because I missed my connecting flight, they had to reroute me through Boston and then to San Francisco. I paid extra for an upgraded seat and they still sat me in a middle seat. To componsate for the 8 and a half hour delay and two brutal flights, they gave me a meal voucher for 8 Euros. I won't be flying Aer Lingus anytime soon. Of the three flights that I had with them this trip, two were severely delayed. I'm exhausted!"

Voordelen: "I like that the flight took off on time and got there a little early. I was so worried about delays. Going and coming back was on time."

Voordelen: "Schoon vliegtuig Vriendelijk personeel Netjes op tijd"
Nadelen: "Het grootste nadeel is de geringe beenruimte (184)"

Voordelen: "Caring staff"
Nadelen: "Plane was so cold I kept loosing the feeling in my fingertips!"

Voordelen: "The person next to me was pleasant to talk to."
Nadelen: "I tried to check in online three or four time and the web site would not work! I tried to purchase a seat that would allow me some leg room, but it did not happen! I'm 6'4" tall and placing me in a middle seat is almost a crime for me and the people around me. It was almost impossible to get out of the seat to use the restroom or to stretch and it was miserable. I fly all the time on long flights and this is in second place for my worst flight ever!!!Please call Tina at (208) 659-4799 To see the apartment."

Nadelen: "The entertainment service in my seat was not working. I had to ask two different flight attendant in 3 times occasions for help. Finally, one of them told that she could only do something after finishing serving food to the plane (worth mentioning that at this time, she hadn't start serving food). After 3,5 hours (on a 6,5 hour flight) she said that her colleague would re-start the system. After 30 more minutes, and after I went to asked what happened, she said that the system was not functioning and that there was nothing else she could do other than giving me some refreshments."

Voordelen: "Easy flight"
Nadelen: "Attendants were not overall friendly and a bit impatient"

Voordelen: "Great entertainment and food. Staff was wonderful."
Nadelen: "That plane was absolutely to small for a 7 hr flight."

Voordelen: "Friendly crew!"

Voordelen: "Boarding and takeoff quick"
Nadelen: "absolutely no leg room"

Nadelen: "The connection between AMS and IAD at DUB was simply insane, only 10 minutes to walk back to security, us customs and another security check when the plane from AMS was parked NEXT TO plane I was about to board. Lost luggage in DUB because of it. Very bad experience !!"

Nadelen: "Crews are not nice. I requested for blanket and the crew refuse until we get to the air. We waited for a long time before we go the air. Inside the plan was freezing and we end up taxing back to the gate due to a medical reason of a passenger. I asked for hot water and they forgot. I had the assistant light on and waited for 5 minutes before someone came by. For sure I will not travel on Aer Lingus again. I didn't like their food and the movies were old."

Voordelen: "Impressive service & professionalism"
Nadelen: "nothing"

Voordelen: "I've flown Aer Lingus years ago......it was a pleasant experience. Now it's a bargain airline. Everything is for sale......nothing free."

Voordelen: "The crew where generally attentive smiling and pleasant."
Nadelen: "An"overly"rushed tone was being set in the airport,by the boarding pass stating a well past gate-closure time.The monitor reinforced this by stating "gate closed"or not listing that flight at all. By the service of hot beverage,although my fellow passenger with coffee was spilled upon,neither he nor l was offered drink. The both of us were also overlooked at the serving of the snack. The originating voyage,was also punctuated by a large spillage of food by the flight attendant on my leg,with barely an apology."

Voordelen: "Friendly efficient service and complimentary late flight snacks with beverages a nice touch you don't get on other transatlantic flights"

Voordelen: "Food on way was great, on way back so so"
Nadelen: "One side of plane got pretEls, my side dos not"

Voordelen: "Very professional crew, easy flight, very comfortable. I would recommend this airline to anyone"

Voordelen: "Great price for biz seat with all amenities. I was initially concerned I was going to fly the older A330-300 without the new lie flat seats. But was pleasantly surprised to get one of 2 Capt. Kirk seats in 3K. Similar to JetBlue seats, except JetBlue has a privacy partition that slides close. Food was good, not great, though wine choices were quite nice. Wished they had wider tea selection."
Nadelen: "Service felt rushed in business class, possibly because it's a short flight from DUB to JFK."

Nadelen: "Cancelled due to illness"

Voordelen: "Actual flight was fine - whole crew was very accommodating and pleasant."
Nadelen: "Food was only fair. Entertainment machine did not work properly."