Nadelen: "Very well executed."
Voordelen: "Food was really hot & good customer service"
Voordelen: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Voordelen: "Geweldige luchtvaartmaatschappij, geweldige service!"
Voordelen: "Crew was fantastic"
Nadelen: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Nadelen: "The seats in coach are incredible small and the seats reclines way to far."
Voordelen: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Nadelen: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Nadelen: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Nadelen: "We were happy with everthing"
Voordelen: "Crew was kind and gracious."
Nadelen: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Nadelen: "Swiss precision"
Voordelen: "The space of the seat is wide. Nice chocolate."
Nadelen: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Voordelen: "Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly."
Nadelen: "Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system."
Nadelen: "45min of delay due to defrosting of the wings and crowded airspace at the destintion"
Voordelen: "Left on time. Quick flight."
Nadelen: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Voordelen: "great flight"
Nadelen: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Voordelen: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Voordelen: "Everything was perfect"
Nadelen: "Everything"
Voordelen: "Nothing about it"
Nadelen: "They didn't even take us!"
Voordelen: "The lovely nice stewardess and Crew kindness."
Nadelen: "I have faced the horrific flight ever in my life last days, I never imagined a completely 4-5 Hours such horror turbulence on a long Night flight. thank God we made, and thank the lovely crew for their super support.."
Nadelen: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Voordelen: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Nadelen: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Voordelen: "Good and fast service"
Nadelen: "The size you allow for the hand baggage is insufficient"
Voordelen: "Flight crew were great"
Nadelen: "In flight entertainment was Byzantine"
Voordelen: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Voordelen: "Food was actually really good."
Nadelen: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."
Voordelen: "staff was very nice"
Nadelen: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"
Voordelen: "Everything"
Nadelen: "Nothing"
Voordelen: "Friendly and high quality service"
Voordelen: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Nadelen: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Voordelen: "Swiss Air is very nice, planes are clean, snacks on board were fantastic!"
Nadelen: "Why the ridiculous amount of money to check a small bag? For this reason, I would not fly Swiss Air. My fancy sandwich was not worth CHF 50."
Voordelen: "Crew was courteous."
Nadelen: "Nothing"
Voordelen: "Swiss took care of your mistake, booked on subsequent flight."
Nadelen: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."
Voordelen: "not enough room, everything hastily delivered"
Voordelen: "-"
Nadelen: "- late in arrival - 2h late in departure - lost my luggage"
Voordelen: "Swiss is always a tad nicer than the alternatives"
Voordelen: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Voordelen: "A snack was actually served on board! With a beer if desired."
Nadelen: "Change of planes at gate produced some boarding confusion."
Voordelen: "Crew and people were fabulous!"
Nadelen: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Voordelen: "EXCELLENT LEG ROOM"
Voordelen: "The crew was entertaining and pleasant. The flight was short and easy."
Nadelen: "1 hr 50'' delay"
Voordelen: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Nadelen: "Nothing to complain about"
Voordelen: "They put us in a nice hotel"
Nadelen: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Voordelen: "I don't think I'd ever experienced such a friendly and empathetic crew."
Nadelen: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Voordelen: "Vlucht was snel naar NL, maar"
Nadelen: "boarden duurt altijd zolang."
Voordelen: "food is amazing"
Nadelen: "seat is outdated, but new seat for biz is coming very soon"
Voordelen: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Nadelen: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Voordelen: "Turkish got us on board although our incoming flight was delayed."
Nadelen: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Voordelen: "Food, comfort, wifi, entertainment."
Nadelen: "The flight left an hour late. But the crew never explained why the delay."
Voordelen: "The food and the entertainment was excellent!"
Nadelen: "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."
Voordelen: "Service food timely departure"
Nadelen: "Nothing to dislike"
Voordelen: "Excellent food"
Nadelen: "Boarding was a bit chaotic"
Nadelen: "customer service needs upgrading"
Voordelen: "The service and the cleanse up to the tope"
Voordelen: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Nadelen: "Older equipment. A little bit tight. But not too bad."
Voordelen: "The food and entertainment was good. The crew was very nice."
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "Cabin crew was perfect! Food and everything is best!"
Nadelen: "small plane, noisy! did not like business class. BUt overall ok"
Voordelen: "Service, timing"
Nadelen: "Didnt love the food ..."
Nadelen: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Voordelen: "Liked the movies and entertainment selections."
Nadelen: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Nadelen: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Voordelen: "The food"
Nadelen: "The seats are very tie"
Voordelen: "the flight was comfortable and the crew as very warm"
Nadelen: "since i had a connecting flight and in changing timezones i as served breakfast in both flights in a duration of 12 hours. the food was also not according to my taste buds."
Voordelen: "Constant service, food, entertainment."
Nadelen: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Voordelen: "Quick check in. Nice staff."
Voordelen: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Nadelen: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."
Voordelen: "Food is bad.no other word is fitted. All the rest is good."
Voordelen: "good entertainment system good legroom new airplane"
Nadelen: "lowered the food standards compared to previous flights flight was late"
Voordelen: "Service was exceelent and all crew staff were professional and friendly and courteous."
Voordelen: "Great airline"
Nadelen: "More leg room is needed"
Voordelen: "Just entertainment system and crew makes your life easier on aircraft."
Nadelen: "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
Voordelen: "Friendly crew. Good food."
Voordelen: "service always good"
Nadelen: "on the last flight didn't even have a personal monitor"
Voordelen: "The Turkish airline staff was great and very helpful"
Nadelen: "Itinerary on the way to Amsterdam was not correct and made me miss my first connection No option to pick vegetarian food ."
Nadelen: "to hot, very hot!!! ו suffered too much"
Voordelen: "Everything"
Nadelen: "Nothing"
Voordelen: "Good overall service"
Nadelen: "The staff could've been more patient"
Voordelen: "Muy buena aerolínea. Todo estuvo bien. 100% recomendada."
Voordelen: "Food, boarding"
Nadelen: "Leg room was limited"
Voordelen: "great company."
Voordelen: "I liked the entertainment options during the flight."
Nadelen: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Voordelen: "food + entertainment"
Voordelen: "On time and the crew very friendly"
Nadelen: "Boarding was not very well managed. They did not stick to the proper sequence."
Voordelen: "Food was excellent. Service was awesome."
Nadelen: "Nothing."
Voordelen: "All perfect this time. Food was so tasty as always:) crew is very kind."
Nadelen: "Always delay flight"
Nadelen: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Voordelen: "I love the comfort and hospitality offered by the Turkish"
Voordelen: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Voordelen: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Nadelen: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."
Voordelen: "Overall, it was a pleasant flight with good food and entertainment."
Nadelen: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
Voordelen: "Professional yet very friendly staff"
Entertainment options are good, food can way better
Vlucht was 1 uur vertraagd. Verder ging alles prima.
Personnel, goede stoel en verbinding op tijd. Gate op Dubai was krap, maar ging ok
Het zitcomfort was ronduit slecht. Personeel was als doorgaans top.
Covid protocol was badly monitored. Coughing people without a mask. Thank you KLM for your ignorance.
Gedoe met teveel passagiers die weigeren een mondkapje op te doen en een kat/muis spel spelen met de bemanning. KLM kwaliteit als vanouds, maar verziekt door dit soort medepassagiers.
Voordelen: "Yes"
Nadelen: "Nothing. Flight was amazing"
Voordelen: "Services is good ."
Nadelen: "Food can be better"
Voordelen: "Confort and kindness"
Nadelen: "It was too cold"
Nadelen: "When its rain we shouldn’t walk to the air plain"
Nadelen: "All of the less than good, obvious!"
Voordelen: "The socks offered in business were comfortable and nice looking. The red wine was good."
Nadelen: "The food was just average and the seat not too comfortable"
Nadelen: "Delay due to strike"
Voordelen: "Great crew."
Nadelen: "Ran out of business class meal. Substituted a Econ class."
Nadelen: "Everything was OK"
Voordelen: "Great airline"
Nadelen: "The plane is so old..,"
Voordelen: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Voordelen: "No delay and nice staff"
Voordelen: "Seat was good"
Nadelen: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Voordelen: "Seat comfortable"
Nadelen: "Flight was delayed and overhead bin space was very small"
Voordelen: "the drinks"
Nadelen: "seat reservation. having to pay for luggage...."
Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"
Nadelen: "The plane was very hot"
Voordelen: "Nothing!"
Nadelen: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Voordelen: "Overall KLM experience is good"
Nadelen: "Food quality was mediocre for a business class flight."
Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"
Voordelen: "absoluut geen klachten"
Voordelen: "I love the food"
Nadelen: "Uitermate tevreden!"
Voordelen: "Amazing crew"
Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."
Voordelen: "Entertainment options."
Nadelen: "Service was poor, seat did not recline, and the food was terrible."
Nadelen: "wasn't able to take the flight since I missed it"
Voordelen: "Crew was very friendly. Nice that wine was served without charge."
Nadelen: "Announcements from the cockpit were hard to hear. Food has been better in past."
Voordelen: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Voordelen: "Shirt flight but well catered, boarding was efficient and quick."
Nadelen: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Voordelen: "The crew was efficient. Flight left on time. Food and wine served."
Nadelen: "No entertainment."
Voordelen: "Crew was great, very nice"
Nadelen: "Not enough legroom"
Voordelen: "The seats seemed to have more space on this plane which was nice."
Nadelen: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"
Voordelen: "Food was excellent, frequent and filling"
Nadelen: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Voordelen: "Great"
Nadelen: "Great"
Nadelen: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Voordelen: "Norhing"
Nadelen: "They have mabaged to lost my luggage"
Voordelen: "Friendly attendants. Decent food, and frequent snacks and beverages."
Nadelen: "No charging ports for electronic devices."
Voordelen: "Food and drinks!"
Nadelen: "Nothing, it was great"
Voordelen: "The crew were nice"
Nadelen: "Everything else Check in Seat assignments My seat kept going back it was so uncomfortable there was zero over head space even for my small bag"
Voordelen: "the pilot was conscientious of turbulence and avoided and warned us."
Nadelen: "So Aegean Air, booked two separate tickets on my return flight without me knowing. There fore my luggage is in Athens and not in my final destination of Cairo. If they would have told me to pick up my luggage in Athens and recheck it, that would have been great. Furthermore, there was NO aegean air"
Nadelen: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Voordelen: "Roomy seats and good food"
Voordelen: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Nadelen: "Smooth check in and people were orderly. Pleasant experience."
Voordelen: "Flight crew and personnel at check in were excellent and professional."
Nadelen: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
Voordelen: "Wider than average seats and a nice meal."
Nadelen: "Plane was not near the gate & we had to ride a bus to the plane."
Voordelen: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Nadelen: "The seats were uncomfortable for this length of flight and space very limited."
Voordelen: "The assistance from om HE check inn clerk."
Nadelen: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Voordelen: "Nothing"
Nadelen: "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."
Voordelen: "Crew very helpful and happy to assist Good communication"
Nadelen: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Nadelen: "Gate agents were overwhelmed and incredibly rude. We of course didn't make connection. Lost our luggage. And now waitingbto board at 4:30 am. Just avoid. I fly a lot and they have topped my list of airlines to avoid."
Voordelen: "Although they were at the right size snd weight. I was skipped dinner."
Voordelen: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Nadelen: "I went in the end of March still a little cold."
Voordelen: "Nothing."
Nadelen: "Everything. I was re-routed and never told why."
Voordelen: "Boarding from the club was a wonderful innovation."
Nadelen: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Voordelen: "Accommodating crew; food (imagine... food served on a flight!!)."
Nadelen: "We were about 15 minutes but..."
Voordelen: "The CREW was very friendly and aircraft wasn't bad itself."
Nadelen: "Boarding and ticket takers. 2 people checking folks in. It took over 30 minutes! @ 5 in the morning, I didn't need to stand in line for half an hour to start my day..."
Voordelen: "Thanks for everything"
Nadelen: "Thanks for everything"
Voordelen: "Friendly crew, great yogurt and snack in a 2 hr flight."
Nadelen: "Aegean desks very crowded at El Venizelos (Athens) airport. Airport authority should provide more desks for high demand airlines."
Voordelen: "I enjoyed it, having a window seat in front of the plane. Time (also) flyes fast when you have a good time looking forward to your holiday in 'paradise' on Crete Island. The vieos from Crete were excellent."
Nadelen: "There was a 20- minute- delay due to arriving a bit later than expected from Athens. I never get bored at an airport, though."
Voordelen: "CREW BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Nadelen: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Nadelen: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
Nadelen: "In my electronic ticket there was no information about charges for luggage. I'd tried to access a site to learn about it but could not get it. At the airport I was told that I had to pay $50 (cash only) for a small suitcase I was checking in. I've found it dishonest. The seats were very tight - no leg room."
Voordelen: "The food was good. The flight attendants weren't overly friendly but I didn't mind. No problem checking in or claiming my suitcase."
Nadelen: "The flight boarded about 45 minutes late, and none of the employees at the desk at the gate bothered to tell anyone why, or when an estimated real boarding time would be. Flight was pretty warm as well, and seats were tight even for the 120 pound person I am. No entertainment, but they did show a map of where we were which was nice."
Voordelen: "The staff in Santorini were wonderful and we are very grateful they fixed whatever had gone wrong with our booking."
Nadelen: "We arrived at the airport for our initial flight (to Athens) and were informed that "the system" had cancelled our flights from Athens to Dubrovnik, so the very nice woman in Santorini re-booked us. We arrived to Athens and had to exit security and then re-enter security because of the gate we were to fly out of. Then, the flight was delayed by almost 2 hours, and we only received 3 announcements each saying there would be "information" at a later time."
Voordelen: "Quick. Clean plane"
Nadelen: "Boarding a bit long but still fine"
Voordelen: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Nadelen: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."
Voordelen: "crew on board was nice"
Nadelen: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Nadelen: "Tehran station staff need more trainig and need to be overseen"
Nadelen: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Voordelen: "The flight attendants were quite cheerful and helpful. And the meal service on the flight was quite nice, including the meal, beverage and tea service."
Nadelen: "From the moment I arrived at the airport, the machines would not accept my passport, then when they finally did, they would not print my boarding pass. The staff at Athens airport were not at all friendly nor welcoming. Their system had booked me into a middle seat near the front of the aircraft even though there were empty rows a little further back. Why not fill aisle and window seats first? So I had to change my seat during check-in. The original aircraft was apparently due for some sort of inspection which was unscheduled and they had to change our aircraft (either a really poor job by aircraft operations, or code that something bigger was wrong). This delayed the flight. But it wasn't until after we had all boarded the busses going to the out gate that they realized this was going to be an issue. Get off the bus, back inside the gate area, and wait for more information. The plane we were on seemed very old and in need of much attention as there were large spots of missing paying along the wing (just outside my window)."
Voordelen: "Good food and beverage service on a short duration flight."
Nadelen: "Boarding was a little cumbersome, having some reading materials would help."
Voordelen: "It was inexpensive"
Nadelen: "Could not get seats selected The seats are really tight"
Voordelen: "Pretty good service from the crew. That's about it."
Nadelen: "Some of the tiniest most uncomfortable seats I've been on. I did not realize that Aegean was a budget airline going to a third world country (Greece??!). Flight was late but they pretended that it wasn't (45 minutes)"
Voordelen: "Crew were very helpful and courteous"
Voordelen: "Prompt , on time flight sched"
Nadelen: "Havas customer service reps are not warm. Just doing their job, no.extta mile...can be rude at times"
Voordelen: "Yes, very pleasant, I would fly again"
Voordelen: "comfortable flight"
Nadelen: "delay"
Voordelen: "Friendly crew, in time flight"
Nadelen: "I don't like that it keeps on delaying. I don't like the shakiness of the whole flight."
Voordelen: "friendly greek crew"
Voordelen: "Aegean Airlines is nice. 2 hour flight they showed a new release movie and served a full lunch complete with the best chocolate mousse. Airlines in American could learn something from there hospitality."
The crew that checked at the gate was completely unprofessional, i had a child, stroller and a carry on luggage and the crew did not bother providing any help getting down 3 flight if stairs. I asked for hel and they ignored me
Lufthansa is always late... better on our way back to Munich & Amsterdam. Outbound was a painful experience. Will consider to use them in the future.
The flight to and from Amsterdam was organized and smooth. I had no issues or complaints. Thank you!
Alles zeer goed. Maaltijden en drinks, ontbijt etc...
Voordelen: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Voordelen: "Boarden verliep vlot en tijdig."
Nadelen: "De crew, onvriendelijk en bot. Geen verwelkoming, geen bedankt en tot ziens. Het eten werd op je tafeltje gegooid. Niet wat je verwacht op een Lufthansa vlucht."
Nadelen: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Nadelen: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Nadelen: "vanwege de enorme rijen bij de veiligheidscontrole was ik te laat voor mijn vliegtuig. schandalig!"
Nadelen: "Op tijd vertrekken Catering voorzien op een middagvlucht Bagage doorzenden"
Nadelen: "Op tijd vertrekken. Catering voorzien"
Voordelen: "Seat is small"
Nadelen: "On time boarding"
Voordelen: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Nadelen: "Don't fly United"
Voordelen: "Flight itself was good. Crew was nice"
Nadelen: "Flight was late. Airport experience in Frankfurt horrible. It looked like all was intended to increase the delay. They made me miss my train connection"
Nadelen: "My luggage did not make it with me."
Voordelen: "The crew was professional and polite"
Nadelen: "De stoelen in Croatia airlines lijken wel van hout en zijn redelijk krap. Eten is pietepruime."
Voordelen: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Nadelen: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Voordelen: "Was nice and pleasurable"
Nadelen: "Nothing"
Voordelen: "Lovely crew"
Nadelen: "Airport is too hot"
Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"
Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"
Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"
Nadelen: "Waited an hour after boarding in the plane."
Nadelen: "We booked our plane reservations through Kayak . My sister booked my reservation along with hers at the same time. Kayak put us on different planes at different times on our return flight back to the USA. I had assumed we were flying together ( sisters with the same last names), so I showed up at the airport to find out that I had missed my first flight. I already had a boarding pass for the next flight, but Kayak had canceled me and booked someone else in my seat. No more seats in economy and I had to pay $1750. Euros for another ticket. Why would 2 passengers flying together and booking together be put on different planes and different times. We will NEVER use Kayak again!7"
Voordelen: "Pleasant flight all around."
Nadelen: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Voordelen: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Nadelen: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Voordelen: "Staff were amazingly helpful n friendly. Food was yummy."
Voordelen: "No delay and the landing is smooth"
Nadelen: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Nadelen: "1 person working the service desk. I had a question about our connecting flight from Frankfurt and I was told to call the 1-800 number. When I went to check my bag the woman was very rude and asked me "why do I think I can check two bags?" and questioned my Star Alliance premium silver status, demanding I show her my card (I have no card). My friend was flying with me and she was told that her carry on, mind you had flown to and within europe, was too big for the overhead storage and she had to pay 90 euros to check it and the woman held her boarding pass and wouldn't give it to her. we waited in line at the service desk for over 40 minutes so that she could pay. We arrived to the airport 2.5 hours early to eat and shop for souvenirs. We barely made it in time to get to our gate because of the inefficiencies of Lufthansa. 1 person working a service desk for a large airport is unacceptable, especially when they are 8-10 waiting to scan your baggage and not helping out at all. I had a wonderful flight to Europe on Lufthansa and was absolutely appalled at the attitudes of the airport staff and their lack of customer service."
Voordelen: "priority boarding, entertainment"
Nadelen: "aisle bulkhead seat: curtai separating business class from economy was hanging over my legs."
Voordelen: "Staff"
Nadelen: "Food"
Nadelen: "onduidelijk by het reserveren dat er een muur voor de stoel stond zodat je wijnig been ruimte had"
Voordelen: "Boarding was fast Crew was polite"
Nadelen: "There was no entertainment on board!!!!!!"
Nadelen: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."
Voordelen: "Afterall I did get rice iso pasta."
Nadelen: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."
Voordelen: "We were well taken care off for a short flught"
Nadelen: "Nothing really"
Voordelen: "Crew was more understanding. Placed us to row 18...emergency exit."
Nadelen: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Voordelen: "Everything else."
Nadelen: "Boarding was chaotic."
Voordelen: "everything from the boarding and check-in process to in flight comfort."
Voordelen: "Smooth boarding and flight, fun snack (cakes on a plane!), relatively quick and easy."
Nadelen: "I can't think of anything to complain about for European commuter flights."
Nadelen: "Small plain and food was very bad"
Voordelen: "Crew was beyond standard. Very nice and friendly and always accommodating."
Nadelen: "They ran out of vegetarian meals."
Nadelen: "Service, always delay"