|Hoofdroute||Sint-Petersburg Poelkovo naar Moskou Domodedovo|
Voordelen: My first time flying with S7 — very pleasantly surprised with the overall experience. I will definitely use S7 for domestic travel in Russia in the future.
Nadelen: Seats a little cramped, but par for the course.
Nadelen: Delayed by 30 minutes on 1h flight is just way too much
Voordelen: excellent crew, the commander of the ship made a nice soft landing, but for some reason water was dripping from the ceiling ... the flight attendant explained that it was condensation
Nadelen: Small plane but got us to where we wanted to go
Nadelen: Baggage check in was delayed 3 hours stupid and unacceptable
Voordelen: Everything was awesome. Thanks a lot nothing
Voordelen: Flight registration was smoothness.
Nadelen: No charges in plane. No entertainment. Flight attendants ignored our request for a glass of water.
Voordelen: The seats were nice.
Nadelen: Having to pay for bags. It was not clear that we had to pay for bags when we purchased the tickets.
Voordelen: Súper comfortable
Nadelen: Very efficient. They feed you even on a flight that’s less than 3 hours
Nadelen: Better care about passenger's fragile baggage
Voordelen: Yes everything was very well)
Nadelen: All is good
Nadelen: Airline charged for baggage even though I already paid for baggage to be included when making a booking on Kayak.
Terrible web. Service
Nadelen: I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty
Voordelen: Modern, efficient, friendly, and economical (good price)
Nadelen: Very confusing regarding cost of checked bag, traveling with pet. Some airlines give option to select this ala carte on website and this seems most efficient way to make money for airline and make easy for customer. Please try this.
Voordelen: Giving aisle seats to the tall people makes sense. Thank you.
No service - S7 as usual
Nadelen: Rude personnel, junk food, no entertainment system — S7 at its best
2 hours delay
Worst flight experience i had in my life
Nadelen: Cabin crew rude and unprofessional, they charged me for my baggage , the one I already paid for... total waste of time talking to anyone to get help from anybody from staff , and I believe most of the good reviews it’s a lie we all know how it can be done
Voordelen: Food The flight took less time than promised.
Nadelen: Boarding was a bit delayed, but otherwise it was ok. I wish there was more legroom, it was not that bad though.
Nadelen: Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia.
Voordelen: Nothing good
Nadelen: Couldn’t even get to the airport, wasn’t given any directions on transit visas. So I missed a wedding I was supposed to be present at.
Nadelen: Luggage is to pricey .
Nadelen: I missed the flight and no flight and no flight for 3 days . I need to cancel thdvtighg on Aug. 6 fromStratopol to Moscow
Very nice airline! I will use it again!
Voordelen: Very nice food and service! Flight attendants pay attention to any requests.
Voordelen: Good new and clean airplane. Good meal
Nadelen: Boarding was poor
Nadelen: They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan
It was whatever
Voordelen: Plane arrived on time with my luggage.
Nadelen: Plane was older. No entertainment but did not care. Seats not ergonomically comfortable. My knees almost touched the seat in front of me. I’m 5’6”. Even worse when seat is reclined. Forget about trying to exit to the aisle when this happens.
Voordelen: Good and organized airline
Nadelen: I had paid for 4 pieces of luggage when I bought the tickets online, but the airline did not have a record of this, because Kiwi.com failed to send them the money. So I had to pay for my luggage twice! Crazy and ridiculous customer service... last time I will use both S7 and Kiwi...
Nadelen: S7 check-in staff were not helpful nor friendly at all, I almost missed my flight because of misleading information I was provided by them.
Voordelen: The attendants were
Got what I expected
Voordelen: Everything was smooth and on time
Nadelen: Price was too high but I waited til the last minute
Comfortable flight on S7
Voordelen: On time arrival in Moscow
Nadelen: Didn’t like boarding up a ramp in the mid day heat
Difficult to get the boarding pass since very limited English speaker
Nadelen: Limited crew who sling another language
No entertainment offered or food wanted
Voordelen: Plane was new, crew pleasant and flight easy
Voordelen: Good service, organized, really good food, comfortable seats.
Nadelen: Bad baggage policy. No entertainment.
Voordelen: Everything was fast.
Nadelen: The plane was a bit cramped.
Nadelen: S7 didn't send any conformation or information about my flight. I missed one of them in order of that.
I missed the flight and was offered no credit for it
Nadelen: There was no S7 rep in Berlin Tegel airport and the agents in Frankfurt did not respond. So my son had to call us in the US to take care of the problem. We got hold of the agent through a US number, but no solution was offered other than simply buying a new ticket for a not so good price. I ended up getting no credit whatsoever and buying a new ticket on Finnair because the S7 offered a new ticket for two days later than the day on which they described event took place.
Terrible customer service
Nadelen: Our son missed the outbound flight from Berlin, Germany, to St. Petersburg, Russia. The airline does not have any representation in Germany except in Frankfurt. He could not get hold of them by phone from Berlin, so we had to call from the United States. It turned out that we could not call S7 directly at all - instead we had to call Vyama. They told us that by missing the outbound flight, he also missed the inbound flight. Therefore, we had to buy a new ticket and pay whole price again for the flight two days later. This is not the practice that is used by other companies - which offer at least some credit.
Nadelen: Задержали рейс более чем на 2 часа. Посадка была плохая.
Worst meal I've had on a plane
Voordelen: The flight was smooth, and the flight attendants were hardworking and attentive.
Nadelen: The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard.
Nadelen: I didn't like that the air company charged me additional $70 for bagadge.
Voordelen: All on time as expected
Nadelen: Could not check in online for utair
OK, in fact
Voordelen: decent leg room good food
Nadelen: plane too hot
A pretty good flight
Voordelen: On time, no issues
Nadelen: No entertainment ,
Nadelen: Company change me for1bag drop off on way back from Voronezh to Mockow 35.7$ USA. Ticket was purchasing with 1bag including. I would like to have my money back
A solid flight.
Voordelen: Attendants where helpful and attentive. The Pravin was clean and it was a smooth flight.
Nadelen: Nothing to dislike for a 2 hour flight.
Strictly necessary and nothing more
Voordelen: Food Cabin crew's attention to children (even though it wasnot the case in a whole, see below) Impressing crew size - all very tall :))
Nadelen: Definitely missed some friendliness from the cabin crew, even though they were professional, just some kind words would not hurt
Nadelen: Flight was on time
Nadelen: Pay a lot for check in luggage. No onboard entertainment
S7 is the worst airline with horrible rules and no customer service.
Voordelen: good crew, food was ok
Nadelen: no customer service, horrible rules, not organized at the gate and at check in. Will never fly s7 again.
Nice plane and crew
Voordelen: The crew was very friendly and attentive. They made me feel welcome.
Nadelen: They waited on the other 3 people before me in Business class so the beef option was not available when it was my turn to be asked. I chose the fish and it was very very dry. The potatoes were dry too. The cake tasted old. I was disappointed with the food on this flight.
Voordelen: Clean and efficient service. Smooth comfortable flight.
Nadelen: Only being allowed one carry on item. My new luggage was stained by something.
Voordelen: Excellent service
Nadelen: Delayed departure.
Unexpectedly nice flight
Voordelen: Great-looking, efficient and pleasant stewardesses.
Nadelen: Everything went well, thank you!
Cancelled first flight with unacceptable replacement
Voordelen: Late boarding but otherwise good
Nadelen: Cancelled flight and replaced it with a flight 24 hours earlier but would not work due to visa requirements.