Wheelchair service always a weak point in Heathrow...
The woman at the check in desk was rude. I tested positive with covid and couldn't check in. I realized this but I asked what I needed to do. She said "you need to leave the airport." Then she came out from behind the counter and walked away. She didn't mark me as having showed up and unable to fly. I shouldn't be marked as a no show. I should've be able to rebook later. This was totally unacceptable.
Voordelen: "Economy is always Economy and I got what I paid for therefore I am satisfied with that fact. In addition we were on time."
Nadelen: "All was well with the Airline and British Airways met all the safety protocol, I expected. The booking with Kayak was made online. I had questions after the booking, I called. The representatives were very helpful,. professional and courteous. Thank you."
Nadelen: "Food could be better."
Voordelen: "great seats, friendly staff, quick boarding"
Nadelen: "free snacks"
Voordelen: "Flight left on time and arrived in Lyon early. Crew was attentive."
Nadelen: "Seat wouldn't go back."
Nadelen: "Seat didn’t recline..."
Voordelen: "Good seats and smooth flight"
Nadelen: "No free snacks"
Voordelen: "Direct flight. Crew was good. I got home alive."
Nadelen: "The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room."
Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"
Voordelen: "Crew was very friendly"
Nadelen: "It was 45 min late so that needs fixing"
Nadelen: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"
Voordelen: "Very comfy leather seats like business class"
Nadelen: "No free food, snacks"
Voordelen: "Friendly crew, decent food, and solid entertainment."
Nadelen: "Economy seating was very cramped, even for me at 5’5”. The plane didn’t have WiFi, which is unacceptable in 2018."
Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."
Nadelen: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Voordelen: "More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew."
Nadelen: "We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another."
Voordelen: "I left my laptop behind accidentally in the hand luggage space as I had to separate my hand luggage due to other seats nearby who boarded earlier used the space over my seating row. BA crew found my laptop and the swiss lost property retrieved it for me. Very thankful for their honesty"
Nadelen: "My seating was directly behind a curtain and partition to business class, therefore my seating space was very limited and squashed. No refreshments unless you paid??? why?? I would expect this from companies such as Easyjet or Virgin, but not BA. Even Qantas provided a light refreshment for short runs, say between Canberra and Sydney (Im an aussie)"
Voordelen: "Polite, friendly staff."
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"
Voordelen: "A great flight Thank you"
Voordelen: "Efficient boarding and fast baggage collection in Geneva."
Nadelen: "It was not clear when booking that I would not have a checked bag included. Not even free water? $400 to switch to an earlier flight, no standby options"
Voordelen: "Got there"
Nadelen: "Luggage did not get there. Still is missing. No food. No complementary beverage offered period. Lousy all around."
Voordelen: "Our flight was good"
Nadelen: "The bag drop off was awful, we queued 3 times and every time we got to the front the machine stopped working. Not enough staff to help solve the computer issues as there was one member of staff across all the drop in machines. Very frustrating to have to continually join new queues."
Voordelen: "Got there safely"
Nadelen: "Long lines to board. Take a bus from the terminal to the plane. Walk up a lot of stairs to get on the plane. No free bottled water or soft drinks. Ten minutes before landing they gave me tap water."
Voordelen: "The crew were very nice. Liked the food."
Nadelen: "I didn't like the fact that there was no Wi-Fi access. Seat 40 DEFG doesn't feel comfortable because people were just walking in front of us."
Nadelen: "I did not fly to London because Iberia somehow deleted my return flight home. This resulted in me flying home a different way that led to me landing the two hours later than I was originally going to."
Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."
Nadelen: "They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come."
Voordelen: "Full flight, but still excellent courteous service from all members of staff."
Voordelen: "The captain and first officer were extremely courteous and professional . I was impressed at the way the captain managed the delayed departure taking time to brief the passengers at the boarding gate. When we eventually changed planes and moved to another gate to board it all went without a hitch."
Voordelen: "Good crew, nice and comfortable aircraft"
Nadelen: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."
Nadelen: "First it's delayed by 1 hour. Few hours before the departure, it's delayed by another hour when I was checking the status from home. Then suddenly it's was back to 1 hour delay, which totally screwed up my travel time to the airport."
Voordelen: "Nice crew, more leg room"
Nadelen: "Food and even sodas are not free anymore"
Nadelen: "Was one hour and 45 minutes late leaving Atlanta for London."
Nadelen: "Three hours late."
Nadelen: "I always expect water to be handed out, but I guess this flight was too short so I had to ask for a cup of water. That's all. Not a big deal. They brought me water."
Voordelen: "Everyone is so nice with British Airways. The food is always a delight too. I'll definitely fly with them again!"
Nadelen: "It seems the economy seats get smaller and smaller, but the trip was great overall."
Voordelen: "The crew are very friendly and helpful! Great service. Amazing food and wonderful entertainment on the plane"
Voordelen: "Everything was on time."
Nadelen: "It is a very good flight i seen. The flight was timely. Landing was very good."
Nadelen: "Plane was very old and my seat was very out of condition and uncomfortable.... also ordered a gluten free meal which the main meal was fine but the 2nd meal was 2 packets of raisins!! Where as everybody else got a sandwich and snack!"
Nadelen: "We booked a wheelchair transfer from the connecting flight, and BA refused to provide the service. My elderly mother in law with limited mobility was left alone and stranded at Heathrow and was only assisted by fellow passengers (NOT BA staff). Unbelievable."
Voordelen: "No issues."
Nadelen: "You need to pay for drinks and snacks - feels like low cost airline."
Voordelen: "Good overall. Such a quick flight there's not a lot to experience."
Nadelen: "Nothing negative, we didn't have entertainment or food service, so can't comment."
Nadelen: "I am emerald on one world. In the departure flight I was not able ot reserve an aisle seat during online checkin ( need to get up on flights quite a bit for health reasons). I had been assigned a window although aisles, my preference, were available. I sought to change seats from window to aisle and would have been charged USD $18 (on a flight within europe - why dollars?). The BA staff said the website would be fine on the return journey - but it was not. I arrnved at teh airport (not having checked in as I didn't want a window) and the BA staff person in 46 at 6:45pm simply said that's impossible to change anything - no apology; she seemed rather irritated to be asked. I then went to security and the machine for priority queue did not permit me to enter - it said 'invalid ticket'. Then the flight was significantly delayed. So all in all not a great day."
Voordelen: "Great crew"
Nadelen: "Weinig te eten weinig te drinken voor zo'n lange vlucht. Geen geluid op entertainment"
Voordelen: "Crew in the aircraft."
Nadelen: "Business class is packed with seats. Other passengers hopping over you if sitting in aisle and serving window passenger over you. No privacy if traveling alone. Very odd to be looking into another passenger eyes during service and landing and takeoff. Toilets not very clean and ran out of Toilet paper. No toilet seat covers."
Voordelen: "Smooth flight, no hassles from start to finish. Arrived ahead of schedule."
Nadelen: "The seats could not have been any narrower. Vegetarian meal was ok."
Schiphol airport needs to get their stuff together. I had to wait one hour at the passport control for EU national ID members, not the international one that they were waiting for 4 hours, and the baggage claim had an other hour on top of delays. That is insane, trying to exit the airport, at this point just let me get my own bag from the luggage compartment.
Booked priority boarding but all passengers boarded at the same.
I asked for a refund because I was covid positive and nobody responded yet.
Horrible airline and airport
Voordelen: "Great crew, gently made sure we had our masks on."
Nadelen: "Boarded some passengers very early and had to wait on bus and plane for other passengers who boarded at normal time."
Nadelen: "Nether the Dutch government or the Greek government is allowing Americans into their countries, yet Transavia refuses to refund my ticket money. That is the height of abysmal, disrespectful, if not criminal service. Effectively, they stole my money."
Voordelen: "Nothing Horrible service"
Nadelen: "The customer service. The flight attendants have no respect"
Voordelen: "Got from point A to point B alive and intact."
Nadelen: "I was not familiar with Transavia before this trip. It is a discount airline. ‘Nuff said. I guess I understand now why the ticket was so cheap..."
Voordelen: "The flight was fast and boarding was easy. There was plenty of overhead room"
Nadelen: "The seats are super uncomfortable and the leg room is poor."
Voordelen: "Nothing to tell seriously"
Voordelen: "alles op tijd en vlot, niks overbodig"
Nadelen: "zoals altijd de prijs, maar was ok"
Voordelen: "Our flight had a medical emergency with a divert to Bourdeaux. I was quit impressed on how the crew managed the entire situation. Very impressive!"
Voordelen: "I liked the cost/revenue ratio"
Nadelen: "No changes to be made, or offer a free coffee"
Voordelen: "Helpful crew. Clean modern plane"
Nadelen: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Voordelen: "Friendly check in!"
Nadelen: "Extremely hot boarding and no air conditioning while waitin to taxi to runway."
Nadelen: "Weinig informatie. Veel eten en drank op tijdens de vlucht."
Nadelen: "De vlucht was een uur vertraagd maar de melding daarover kwam pas een uur voor vertrek. Check-in en boarding vond plaats op de eerst gecommuniceerde tijden en daarom kwam ik bijna te laat. Slecht geregeld. Had een sms verwacht."
Nadelen: "We will never fly Air France, Transavia or Dutch airlines again. Terrible planes for Air France and terrible checking in and connecting flights for transavia and Dutch airlines"
Voordelen: "Flight was on time, cabin crew were efficient and friendly"
Nadelen: "Checkin counter could've been opened earlier."
Voordelen: "Vlogen naar Lissabon samen met ons nichtje van 16. Was kennelijk aan de late kant met online inchecken want konden niet meer naast elkaar zitten. Toen we aan board stapten vroeg ik aan de steward of de kist vol was of dat er nog een mogelijkheid was om iets te veranderen waardoor we toch met z'n drieën naast elkaar konden zitten. We zitten helaas vol, antwoordde hij. Toch kwam hij een kwartiertje later met het bericht dat er voorin toch drie vrije plaatsen naast elkaar waren, top!"
Nadelen: "Easyjet seats are way better. Limiting the hand (cabin) luggage to 10kg and actually weighting it is ridiculous."
Voordelen: "Alles was prima in orde, behalve dat ik moest betalen voor overgewicht van mijn handbagage...Ik moest medcijnen en medische apparatuur terugnemen naar huis en kon niet anders...."
Nadelen: "De externe service provider van assistentie krijgt een dikke onvoldoende..3-4 hulpbehoevende passagiers, waaronder ik, hebben meer dan een half uur moeten wachten tot er iemand met een rolstoel kwam opdagen"
Voordelen: "clear information. good staff.good boarding return flight."
Nadelen: "monitors for flightinformation was not present. the stewardess was acting here performance for incidents. not 2019 anymore !!!"
Voordelen: "Klantvriendelijk en op tijd"
Voordelen: "Crew and pilots appeared competent. The plane was clean, the air conditioning worked well, even when we boarded in Crete."
Nadelen: "The seats are insanely small, cramped, and narrow, but that's why they call it TranSAVIA. I can live with a small seat for a much cheaper flight. The horror was getting to the gate. This is Greece, so no quick checkin, long lines, not really sure which is the right line. Then they change the gate at the last minute. Really the worst terminal I have been in for a long time, and this includes those in China and India. Even worst than La Guardia at rock bottom. But then you are in Crete... But DO allow at LEAST two hours to check in."
Voordelen: "Zeer vriendelijke hostesses !!!"
Voordelen: "Our of the budget airlines I've flown, this has been the best. They were upfront about the things they didn't include, and gave you the option to purchase them simply. Crew was excellent and friendly."
Nadelen: "Unfortunately, we were about 30-45 min delayed. Wasn't an issue for us, but could have been with a connection. Seats weren't too comfortable."
Nadelen: "30 min vertraging vanwegen drukte op Schiphol"
Voordelen: "Vriendelijke hostesses !"
Voordelen: "Keurig, zoala het hoort."
Nadelen: "Niet het meets gezond teen op het menu: te Brel suiker, TW veer zoutige happen."
Voordelen: "Inexpensive fares are worth something. Where else can you fly half way across the EU for 150 euro? The crew was cheerful and helpful. Website, phone app and email reminders are great."
Nadelen: "You do pay alacarte for everything. And service suffers in the name of low price. Checked bags, drinks and food. Be prepared to walk or stand everywhere, baggage check-in at Orly is in the basement and the last areas 132. The gates are the last gates in the south terminal. And when you get to the gate boarding is done enmasss so you wait in line. But the fares are cheap."
Nadelen: "Vlucht Malaga-Amsterdam voor de zoveelste keer alweer met enorme vertraging vertrokken. Vanwege aankomst in Amsterdam na middernacht additionele dag parkeren moeten betalen. Door Transavia veroorzaakte kosten zijn helaas té laag en het kost teveel moeite om dit te declareren, maar toch: ONACCEPTABEL!"
Nadelen: "Vlucht Malaga-Amsterdam voor de zoveelste keer alweer met enorme vertraging vertrokken. Vanwege aankomst in Amsterdam na middernacht additionele dag parkeren moeten betalen. Door Transavia veroorzaakte kosten zijn helaas té laag en het kost teveel moeite om dit te declareren, maar toch: ONACCEPTABEL!"
Voordelen: "Snelle security en boarding"
Nadelen: "Bagagedrop-off duurde ruim 1 uur, ook al was reeds ingecheckt online. Consumpties in vliegtuig onder de maat voor gevraagde prijs"
Nadelen: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
Voordelen: "That it was a short flight."
Nadelen: "Old interior. no legroom, American credit card doesn't work to purchase anything. Bad coffee, but flight crew was excellent."
Voordelen: "Excellent price with good crew and good equipment"
Voordelen: "The check in and boarding processs was very quick and easy. Would recommend this airline"
Voordelen: "plaine is very croweded unprofecional staff and they want to sell you somthing all the time"
Nadelen: "Pisa ariport was een ramp. Veel te druk. Urenlange wachtrij. Kan Transavia verder niet veel aan doen maar het gaf wel stress."
Voordelen: "everything was smooth and very convinient"
Nadelen: "there was no drinking water (unless you buy)"
Voordelen: "Het personeel was aardig en behulpzaam. De sandwich op de terugweg was van een uitstekende kwaliteit."
Nadelen: "Het eten op de heenreis en op beide reizen vond iktoch wel dat ik wat krapjes zat.. Ik ben 1.82"
Voordelen: "Tja dat is eigenlijk onder de maat."
Voordelen: "This is the second time in a short period of time I flew Transavia from MUC to DUB and the plane had 1 hour 45 minutes delay due to "technical problems". Moreover I wasn't informed at check- in although the fact was known by then as mentioned on the departure board!!! I prob won't book anymore Transavia flights"
Nadelen: "There is so little legroom, that I my legs had to be in the isle all the time and I had to get up every time the cart needed to pass."
Voordelen: "The crew were friendly and helpful."
Nadelen: "The planes are older and lack the amenities of the larger airlines. You have to purchase food and drinks. No USB ports or inflight entertainment. Seats where old shows wear and there was still trash from previous passengers in the seat pocket and a empty soda can rolling around under our seat."
Nadelen: "I don't understand why it took them around 15 min to check in each person. This was the most terrible check in I have ever experienced. One other staff member actually had to take over for one man doing check in because he was so slow. The flight ended up being almost an hour delayed. After this, they didn't even offer people free water. I have flown with low cost airlines all over the world and this was by far the worst."
Nadelen: "Menu.aan boord te beperkt en ongezond"
Slechte info over vertraging
De lange rijen, te weinig security open. Wat beter kan: splitsen op vlucht dus een rij met vlucht van 8 u en een van 9 u
Voordelen: "Leather seats and plenty of leg room. Flight was on time."
Voordelen: "The staff was really nice and on time"
Voordelen: "The check-in, pre-boarding, flight, and arrival were fine. We left a little late, but arrived on time."
Nadelen: "As expected, the seats did not decline and the spacing between rows was tight. It would be nice to have more room and reclining seats, but that is not the style for this airline."
Voordelen: "The crew on board was nice. The crew in the terminal however were not very pleasant."
Nadelen: "The seats were incredibly uncomfortable. This was due to them being hunched forward a bit, which made sitting on them for the 1 hour flight uncomfortable. More comfy chairs would be great."
Voordelen: "Mijn 7 jarige zoon zat in zijn eentje. Bizar dat Easyjet niet automatisch gezinnen bij elkaar zet. Vrouw en dochter op rij 1, zoon en vader op 21 en 22. Echt not nooit zo’n slechte ervaring gehad op een vlucht"
Voordelen: "the crew was nice"
Nadelen: "the chairs are not very comfortable"
Nadelen: "30 minute delay"
Nadelen: "Bus at arrival"
Voordelen: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
Nadelen: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
Voordelen: "Nice crew"
Nadelen: "45 minute delay"
Voordelen: "We zijn op tijd vertrokken, het was een vlotte vlucht (3u45)"
Nadelen: "Er zijn geen dingen die ik vervelend vond, al zou ik het als EasyJet Plus lid wel fijn vinden om ook tijdens de vlucht iets van mijn lidmaatschap te merken, zoals bijvoorbeeld een gratis blikje fris, nootjes o.i.d."
Voordelen: "Fast flight"
Nadelen: "Standing around 30 minutes in gate before boarding."
Nadelen: "Ridiculously hot in the airplane before departing"
Voordelen: "The colors?"
Nadelen: "easyJet used to be such a bold and new company. Now it feels like cattle herding."
Voordelen: "Aardige man die hielp bij aanschaffen van een horloge. Top dat jullie dit zo doen, zo snel en makkelijk feedback vragen. Heeft indruk gemaakt."
Nadelen: "An hour late without excuses and a 50 min wait for the luggage. Ridiculous!"
Nadelen: "Standing in the cold waiting to board."
Voordelen: "Niks. Kost weinig, je krijgt nog veel minder. Toch?"
Nadelen: "De automatische stoeltoewijzing is klantje pesten. Heb je samen geboekt wordt je uit elkaar gehaald. Niet omdat er geen plek is, maar gewoon omdat het kan. Pesterij. Boarden: je word zo snel mogelijk de gate in geveegd en dan mag je daar wachten tot het blijkbaar echt nodig was dat je er was."
Voordelen: "On time flight Efficient"
Nadelen: "Computer system broke down Seats do not recline at all"
Voordelen: "The plane was ok."
Nadelen: "To start we were told by the check in agent that our carry on luggage would be fine, but then at the gate we were told that our luggage was to big for the overhead bins. We were charged an extra 94 euros so like $120 USD. We get on the plane and people were putting away carry on luggage that were a lot bigger than what we had. I am sure it was because we were Americans.. This was the first and last time I fly with this airline..."
Nadelen: "I missed the flight,because not enough time"
Voordelen: "Boarding was quick and efficient. Flight left on time. Arrived early. What's not to like?"
Nadelen: "overcharged for handbaggage which as allowed, air conditioning broken, and delayed over 2 hours"
Nadelen: "One hour delay"
Voordelen: "Ok everything"
Voordelen: "The fact that I landed"
Nadelen: "It was awful no leg room no air worst plane ride of my life"
Voordelen: "We left and arrived on time."
Nadelen: "EasyJet’s process for boarding is a bit odd. Everyone piled up at the gate in one big cluster, then blocked others from getting on as they were called. I even saw one person duck under the rope and cut in front of everyone else."
Voordelen: "Overall was fine."
Nadelen: "When boarding the lady handling my boarding pass had a Bad attitude!"
Nadelen: "Veel turbulentie, en vreemd dat ze voetbalsupporters toelaten met blikken bier in de gate"
Voordelen: "vlucht en alles wat daarbij hoort prima"
Nadelen: "jammer dat link van Kayak niet werkte"
Nadelen: "Crew is obsessed with safety procedures more than any other airline existing which becomes really annoying at some point."
Voordelen: "I liked the low cost flight, the crew was lovely and and attented our enquires..."
Nadelen: "Nothing much..."
Voordelen: "Absolutely nothing."
Nadelen: "My flight was cancelled three times, I spent an entire day of my vacation wasted in an airport. I ended up having to take a bus to my final destination and the worst part of it is that Air Berlin refuses to reimburse me over $400 for the flight that never occurred."
Voordelen: "late one hour."
Voordelen: "Text messages on flight status and boarding procedure"
Nadelen: "Ik moest rennen naar de gate omdat de schermen te laat waren. Er waren meer reizigers die onvriendelijk gewezen werden op het feit dat ze “te laat” waren."
Voordelen: "I like the ease of this airline"
Nadelen: "Schiphol is eigenlijk te groot. Alles kost veel tijd. Vlucht was half uur te laat"
Nadelen: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
Voordelen: "There was not one thing I liked from the flight, everything was poor"
Nadelen: "From the flight attendance to the plane everything was terrible"
Nadelen: "Easyjet behandeld je als vee. Je hebt als passagiers niets te vertellen en als je protesteert beroept het personeel zich op policy. Handbagage is zo'n policy. Elke keer moet je je handbagage achterlaten bij de trap en als je dan in het vliegtuig komt zie je overal lege vakken."
Nadelen: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
Voordelen: "Courtesy and helpful."
Nadelen: "Original welcome at check-in."
Nadelen: "After the landing we had to wait a long time in the plain. the announcement was that due to how the suitcases where loaded into the plain if all people will get off the plain might tip."
Voordelen: "The price. The website"
Nadelen: "The queues for baggage drop off are the worst I've ever been in. Either you're understaffed or there was some kind of mess. My back and my legs are aching from the long stand."
Voordelen: "Flight was on time and bags came out quickly"
The flight was 20 minutes late to board and there was no communications about this.
Flown this route twice with Wizz- both times more than 6 hours delay
They don't allowed me to travel because wizz said you don't have flight ticket
Always it is very late the departure :(
Delayed departure and boarding due to airport operations, not fully Wizzair's fault. But considering of already standing 3 hours for security check, standing another 40 minutes for boarding was killing my legs.
Easy boarding, little issues in the airport. Friendly staff in board.
Nadelen: "mijn heen en terugreis ging niet door vanwege het feit dat we Bosnië niet inmogen omdat deze nog code oranje heeft. tot op heden hebben we de heenreis 08.08 en de terugreis 20.08 niet kunnen cancellen aangezien Wizzair zegt dat ik dit bij de agent (Opodo) moet doen, en Opodo zegt dat ik dit bij Wizzair moest doen. D.d. 30.07. laatste contact met Wizzair gehad om enige formulieren aan te leveren. Tot op heden hier geen antwoord meer van gehad. We hebben nu via onze verzekering Rechtsbijstand ingeschakeld. in ieder geval hebben we nu al besloten om nooit meer via Wizzair te vliegen. we boeken wel via een reisbureau."
Voordelen: "On time"
Nadelen: "We got sanatizer when boarding which was so small like a stamp, useless"
Voordelen: "i like the service"
Nadelen: "water free"
Nadelen: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Nadelen: "Larger leg room"
Nadelen: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Nadelen: "boarding process felt like herding"
Voordelen: "Absolutely nothing"
Voordelen: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Nadelen: "6 hours delay due to bad weather."
Voordelen: "Very smooth"
Nadelen: "No free food"
Voordelen: "The cheap fares"
Nadelen: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Nadelen: "Weirds sounds near first rows -- like compressor working or something"
Nadelen: "Flight was late abolutnie 1 hour"
Voordelen: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Nadelen: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Nadelen: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Voordelen: "Budapest check-in is chaos, very long rows, no baggage drop off desks and very little info. Tense atmosphere at the desks. If you complain then they offer for €5,- to skip the line and check in your luggage. I thought it was a joke, but they give you receipt and all. Very unprofessional."
Nadelen: "Having flown with Wizzair before, also to Gdansk and other cities, it a budget airline but okay. Budapest is kind of their hub, but what a terrible way to treat your customers. Get your baggage drop off automated!!They left everybody freezing on the apron because they only had one stairs available."
Voordelen: "The crew was really nice"
Nadelen: "1h30 delay for no specific reason is unacceptable"
Voordelen: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Nadelen: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Voordelen: "The crew was very nice. The flight was ok"
Nadelen: "Not much of a food choice.."
Voordelen: "The crew was really nice"
Nadelen: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Voordelen: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Nadelen: "Everything was good"
Voordelen: "Cheap flights, priority boarding."
Nadelen: "No meal included, no entertainment provided"
Nadelen: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Voordelen: "So many crying children"
Nadelen: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Voordelen: "The staff and flight were top knotch . Could not fault them ."
Nadelen: "Nothing to dislike ."
Voordelen: "Standard service , even was late come almost in time"
Nadelen: "Was a bit late"
Voordelen: "Flight left on time"
Voordelen: "The flight was cheap and got you where I wanted"
Nadelen: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Voordelen: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Nadelen: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Voordelen: "It was quite good at boarding, quick and efficient (from/to)."
Nadelen: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Nadelen: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Voordelen: "Staff were friendly, when they weren't trying you charge you for everything"
Nadelen: "I've flown on dozens of airlines, and Wizz Air has to be one of the absolute worst in terms of arbitrary and punitive charges. I managed to avoid them, but you never know when they'll give you a €30 fee because your shoelaces are too long."
Nadelen: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"
Nadelen: "Boarding and getting off the plane via bus"
Nadelen: "Uur vertraging doordat een voorgaande vlucht problemen had."
Nadelen: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Voordelen: "Crew was great. Tight on leg room but fine for the price."
Nadelen: "Rough and scary approach into landing. Pilot had to abort and come around again. I have only had this happen one other time in 30 years of flying."
Voordelen: "The flight arrived in KEF even faster than predicted"
Nadelen: "The boarding was late"
Introduction to boarding poor
Ik ben echt verrast door veuling, personeel zo lief met alle passagiers. Vliegtuig was ruim, top top top . Niks aan toe te voegen.
Delays in flight is not acceptable. The passengers knew about the delays before the staff.
Schiphol airport was in chaos. I waited more than 2 hours in line for security check. Had to excuse myself among passengers because my flight is near and I can't wait anymore. Asked an agent if I can pass in front of the line, run all the way to the gate, turned out they changed it so I had to run again to the second gate, arrived 2 minutes after the indicated boarding time. The plane was still there (kept being there for an hour and a half of delay afterwards) but the flight agent decided boarding is closed and I can't be boarded. Which doesn't make sense because I am not responsible for the airport problems and chaos. I already endured all the standing and waiting in the unbelievably long line and did all I could to catch my flight and I wasn't even that late. 0 flexibility. 0 respect for the customer. She asked me to book another ticket for a later flight while my flight is waiting in front of my eyes. Later it got solved by some gentleman who appears to be the pilot who insisted that passengers are not responsible for the airport chaos and that she should on-board us (me and 2 other passengers in same situation). So grateful that happened but the discussion with the first agent was super frustrating. My other flights with Vueling went just fine.
Check in was the worst ever. COVID-19 🤣😂🤣 sorry that can and needs to get much better and quicker
They changed the airplane day before and I paid for the extra space so when I was on the boarding they changed my seat to a worst one, then the food was horrible, they don't refill the catering at Amsterdam so the flight from BCN to AMS bought almost everything
Voordelen: "The crew tried well enough"
Nadelen: "The main course"
Nadelen: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Nadelen: "The booking did not include my luggage despite buying the most expensive version of the fare. When I spoke to customer service, the could do nothing. I filed a complaint and will seek recompense further up."
Voordelen: "Comfortable seat, crew good, left and arrived as scheduled."
Nadelen: "Cost of on-board food & drinks"
Voordelen: "No comment"
Nadelen: "No coment"
Voordelen: "Very friendly staff"
Nadelen: "Food selection was not available"
Voordelen: "Seat comfortable, crew do their best"
Nadelen: "be on time!!"
Voordelen: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Nadelen: "The coffee wasn’t free."
Voordelen: "standard flight without any unexpected events except 30 minute delay."
Nadelen: "30 minutes delay."
Voordelen: "Amazing and helpful crew"
Nadelen: "Long delay and inefficient boarding for people with digital boarding pass"
Nadelen: "The flight was 1/2 late and hence arriving"
Voordelen: "First cancelled the 10:00 am flight while everybody already onboard. Then boarded us again on the same airplane two hours and 50 min later. Right in time before the 3h necessary for passengers to file a claim."
Nadelen: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Voordelen: "Short flight and pilot seemed very comfortable during turbulence"
Nadelen: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Voordelen: "The crew are so helpful and friendly"
Nadelen: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Voordelen: "Quick boarding with the baby, very helpful friendly staff"
Voordelen: "Good for value"
Nadelen: "Tight seats, old plane, zero frills"
Nadelen: "Late. Long wait for baggage. Not very friendly crew."
Nadelen: "arrived at airport to find flight cancelled - I needed to get to exhibition that day - and, after long queue, discovered we had alternative flight late that night. Today I hear my saturday late flight has been re-scheduled for tomorrow - with no intervening email saying the saturday re-scheduled flight was re-scheduled itself....if you get me. On a good note, it looks like I'm going to get a full refund. If they had arranged for me and my son to get there by another means - business class?, another airline?? - then I'd be impressed"
Nadelen: "App info and service poor. Gate closed more than 30 mins before flight while flight was delayed according to the AP status. Would not fly with Vueling again."
Nadelen: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Voordelen: "Crew. Extra leg room on first leg."
Voordelen: "Alles op tijd"
Nadelen: "Te weinig plaats voor de benen"
Nadelen: "Uncomfortable seats. Extremely crowded"
Voordelen: "There were assistants guiding me through the check in process."
Voordelen: "No issues with flight or crew"
Nadelen: "They lost my suitcase"
Voordelen: "The low price and civilised flight times. Had no hold baggage."
Nadelen: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
Voordelen: "Nothing. Was too uncomfortable."
Nadelen: "I couldn't fit my legs in the space between seats, so much so that I had pins and needles in my feet by the time we landed. The food is really expensive. Never flying with this airline again."
Nadelen: "No entertainment, seats did not recline, minimal leg room"
Voordelen: "Geweldig! Het was een rustige vlucht. Zowiezo heel krap. Maar het was rustig"
Nadelen: "small plane delayed both ways no information as to why. Rude staff"
Nadelen: "Het is heel krap om te zitten. Maar de prijs was goed. I guess you get for what you paid. Het was niet slecht."
Voordelen: "Better than expected. Great all around. Would use them again."
Nadelen: "Nothing. Everything went smooth and no problems at all."
Nadelen: "airfcraft seats were old and uncomfortable ."
Nadelen: "Not much leg room."
Voordelen: "very nice at the checking in , and during the flight"
Nadelen: "the menu"
Nadelen: "they left my lugage the delayed the flight for 2 hours, terrible services"
Voordelen: "Somewhat friendly crew."
Nadelen: "We had to pay extra to check-In our luggage only for Vueling airlines to lose my friends luggage. They did not even make us feel like they would do everything possible to find it and it ruined the rest of our trip. My friend ended having to buy everything from underwear to shoes to clothes. Not only did it take time and energy to find clothes for her but it was very costly. I've flown MANY airlines and have never had deal with lost luggage so I was expecting more from the airline to do everything possible to located it or compensate us for their mistake, especially when we had to pay an additional $50 USD to check-in our luggage (that ultimately ended up lost). I would not recommend this airline."
Nadelen: "EXTREMELY cramped. Worst experience since Ryan Air."
Nadelen: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Nadelen: "Delays. Poor boarding lost luggage"