Goedkope autoverhuur in Berlijn

Get additional hours/days in writing BEFORE you leave

Voordelen: Car was clean and nice. Checkin was efficient and easy.

Nadelen: I was delayed several hours on my return. Every rental in America states right on the contract the charge for additional hours and days. Typically it's the same daily rate as the rental. I didn't notice they don't do that in Europe. I was paying 21 euro/day. Imagine my shock when Alamo/Enterprise said it would be 329 euro to bring it back 1 day late. That was more than 16 times the daily rate of my resevation! When I pointed out the absurdity that 1 day should cost more than my entire reservation, they agreed to come down to 120 euro. That was still 6 times my rental rate. In the end they were closed when I arrived so I had to drop it using the after hours key drop. It remains to be seen if they will do the right thing or try to gouge my for a couple of hours. It's worth mentioning that the justification for the outrages daily charge was that they were "completely sold out of cars". So imagine my shock when I dropped off the car and found over 30 clean cars ready to be rented!

Nadelen: We ordered a mini car and they left us with a large one. No insurance included in the Kayak rate. Ended up being extremely extremely expensive all in all. Staff were very unprofessional.

Car not available

Voordelen: Ø

Nadelen: Car did not exist. A call was made (no voicemail) from an unknown number at 9pm the night before my reservation. I returned the call several times, only getting an answer at 11am the next day (4 hours before reservation), only to learn that the car was not available. I didn't receive any other notfication -- no email, no voicemail, and no 2nd call. No effort was made to find me an alternative and no compensation was offered -- only to follow up with customer service.

The alternative car was a lower class

Voordelen: Brand new car. I paid extra 70$ and got diesel.

Nadelen: I paid for automatic Mercedes but I got Seat. They asked me to translate my driving licence from my embassy though it is in English and used it before in Berlin with priceline and hertz

Terrible and stressful experience

Voordelen: There was nothing pleasant about the whole experience including Budget's US customer service who said the company is a franchise and aside from having the Budget name on it, there is nothing Budget can do to ensure compliance with safety standards.

Nadelen: At my pick up time (1500), the office was closed and the agent only showed up one hour later. He then gave me a car that showed a full gas tank only to realize 2 1/2 hours later driving through a desert of area in a third world country that the gas gauge was broken. I had a GPS that proved useless since the cigarette lighter charger was not working. USB port was also not functioning so I had to turn off my phone to save the battery during a long trip going from south to north. I had no idea how much gas I had at that point and could have broken down anytime with no gas station in sight in the middle of the night in a hostile area. Once I did find a gas station and filled up, I realized I had an almost flat tire; when I checked it, it clearly had a hole in it and it looked like it was badly rigged. I then changed the tire by putting the spare and had to drive 300 additional kms. All Budget customer service did after the fact was to tell me to go to the nearest local agency (another franchise) to get the car replaced. Budget puts its name on companies that conduct no maintenance on the cars, follow no standards, making it a hasard for the renter. They also charge double what I would have paid with a local company...and all that, just because the reservation says Budget. DO NOT rent with budget overseas, there is absolutely no quality or safety control.

Nadelen: Charged almost 100 more then reservation was for

Tricky hidden fees

Voordelen: I didn't end up renting this car.

Nadelen: When we went to pick up the car we were informed that unless you have a certain kind of high-status credit card you are forced to pay for insurance coverage which added $75 to the cost of the rental. The women at the counter were super rude and unhelpful as well, just saying "it's in the small print somewhere in your booking". We ended up finding another car online at their sister company, Hertz, but those ladies REALLY didn't want to give it to us. Wouldn't book from either place again even if you paid me...

Nadelen: I got rooked by hertzinto paying more than300 dollars more for insurancethat i should not have had to pay but didnt have a choice i ordered the car through kayak but dollar didnt have nobody at the counter so i had to deal with hertz i will never again deal with kayak hertz or dollar i usually never have trouble with budgetso back to budget next time

Nadelen: They didnt accept the insurance I booked with Kayak and I was obliged to pick their own. The price was different than what I had booked. Dollar doesn't exist, it was a Hertz.

No major credit card insurance accepted

Nadelen: Look carefully at the rules, no major credit card insurance is accepted, and I was forced to buy their overpriced insurance. never again

Voordelen: Not committed to the agreed price

Wouldn't recommend it.

Voordelen: Nothing that I liked actually.

Nadelen: The price was more then doubled when I get there. It was because of the insurance. I had to say yes because I had no other option. I think the insurance cannot be more than the original renting price itself. Then they didn't have the car I choose. They gave me a really huge Ford Tourneo. It was really hard to find a spot for parking. Then the car was not there in the parking. I had to wait for about 1.5 hours in total.

They rented our car to others but we were 2 hours late

Voordelen: It has never happened in US before. Because flights are likely to be delayed. I reserved the car at 11am and it took us a while to find the rental office. We found the place at 1pm and to our surprise they have given our car to others. Next time, if you need to rent a car, leave some room for pick up time or call them if you are going to be more than an hour late.

Nadelen: We did not get the rental car and had to change our travel plan. It was a weekly rental.

Accused of damages I didn't commit

Nadelen: The car had an exceptionally loud idle and poor gas mileage, I don't think it was running well at all. The battery came loose at one point and it wouldn't start.

Pick up and drop off

Voordelen: First I made the reservation on VW golf car and they gave me Opel station car, second when I went to drop off the car nobody there to receive the car from me and of course they told the door guard to leave the keys in safe case down to the parking place, meanwhile I forgot my Rayban sunglasses inside the car and I couldn't get it back

Nadelen: Changing the rental car with big one with extra cost Nobody to receive the car when drop off

My booked car not available

Voordelen: I arrived 1.5 hour late because of delay and they gave away my car which i ordered 6 weeks prior to someone else

Booked a car that didn't exist

Nadelen: Enterprise keep on spamming kayak car rentals database with rentals that are not available. After booking a guy phoned me to say the car didn't exist, but that he might be able to provide a car if one became available, but he wasn't sure. Totally useless!!

Disappointed

Voordelen: As a customer of Enterprise for years including personal and business, I'm appalled at the service I received and the sales pitches that I was misinformed about. For a Sunday WEEKEND rental for one day my credit card has been charged $450. I've never felt so cheated in my life. This makes me question utilizing Enterprise for any future endeavors.

Nadelen: Management from America to contact me directly. As the person who both schedules and approves our corporate rentals I'd like this handled immediately otherwise I will take my business elsewhere.

The rental company had problems with insurance

Voordelen: The wanted to insure the car and me to pay more 120 euros