Better and greater selection of movies. Better food.
Nadelen: "Seats are very uncomfortable in all planes"
Voordelen: "Great customer service!"
Voordelen: "I liked the food"
Voordelen: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Nadelen: "More food , comfortable seats"
Nadelen: "TAP doesn't understand the first thing about customer service."
Voordelen: "It was on time and everything went well"
Nadelen: "They could have offered more water"
Nadelen: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Voordelen: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Nadelen: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Voordelen: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Nadelen: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Voordelen: "All was well from checking in to baggage claim."
Nadelen: "A delay of about 20 mins"
Voordelen: "The crew was very friendly and food was very good."
Nadelen: "The toilet sinks were clogged and dirty."
Voordelen: "Space in the cabin"
Nadelen: "Language included"
Voordelen: "The food and crew"
Nadelen: "Flight was so delayed we missed our connection."
Voordelen: "The crew"
Nadelen: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Voordelen: "the crew was very helpful and friendly"
Nadelen: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."
Voordelen: "Crew service was excellent, food even hetter"
Nadelen: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"
Voordelen: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Nadelen: "I like Kayak. But am very concerned about booking through in the future with this treatment."
Voordelen: "The crew was great. Happy crew is a fun crew to be around."
Voordelen: "The staff"
Nadelen: "Late takeoff. Late arrival. Had to run thru the terminal to catch the next leg. Lost luggage."
Voordelen: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Voordelen: "Nice and clean aircraft, snack on the way to Lisbon"
Nadelen: "Cramped seats (very),"
Nadelen: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Voordelen: "Modern airplane"
Nadelen: "1h late. Non reclining seats."
Voordelen: "The stewards and stewardessen were very professional and friendly"
Voordelen: "Anything I liked feels inconsequential."
Nadelen: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Voordelen: "The check in was smooth and boarding was quick"
Nadelen: "We had problems with TAP up front related to baggage fares and them keeping the $85 I paid for my son who is 2 meters tall to be in an exit row and then assigned to a different seat. He was miserable for almost seven hours."
Nadelen: "Not good I book a fly"
Voordelen: "I got to Lisbon on time."
Nadelen: "just another bus ride"
Nadelen: "Staff at the check-in and boarding."
Voordelen: "On time"
Nadelen: "Been charged for a baggage fee even if I shown the crew that it was written FREE on my confirmation email. I shouldn't had to pay for your illegal (wrong information) email and miscommunication. It costed me 2 times $45 for it"
Voordelen: "Service wonderful"
Voordelen: "Flight attendants were great, plane was clean, smooth flying, takeoff and landing"
Nadelen: "Check in and bag drop took us 1 hour even though we had already checked in online. hard, and narrow seats, needs more legroom for international travel, armrest between my wife and I was very wide and wouldn't go up all the way making it extremely uncomfortable for us on a flight from Miami to Portugal. My wife's seat didn't recline because it was broken. And to top it all off they lost one of our luggage tags because the lady in Miami tagged the bag with somebody else's name and destination on it. Still waiting to hear if I'm going to have my luggage for one year anniversary vacation....!"
Nadelen: "1. Food. I think that sandwich and juice are not enough for 3 hours flight that costs 130 euros. 2. Departure time. The flight was delayed for more than 1 hours. When we arrived at Schiphol it was night already and trains to towns around were super rare. So we came in home at 3 a.m. instead of the planned 1 a.m."
Voordelen: "Check in app"
Nadelen: "Non-reclining seats"
Voordelen: "The crew"
Nadelen: "Seats and food"
Nadelen: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Voordelen: "The staff and no delays. Checking in , great customer services and she was vey efficient."
Nadelen: "The uncomfortable seats ."
Voordelen: "They fed us and provided good entertainment. Seats have plenty of room and are comfortable."
Voordelen: "The seats were pretty comfortable and the crew was excellent."
Nadelen: "There was no entertainment and the food wasn't good."
Nadelen: "Wait for boarding"
Nadelen: "The flight was 45 min late and nobody seemed to bother about it"
Nadelen: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Voordelen: "Smooth flight and landing!!"
Voordelen: "TAP and the personnel from TAP were fantastic."
Nadelen: "The Dutch/KLM gate agents were horrible. I was treated rudely and unprofessionally."
Voordelen: "Not enough leg room"
Voordelen: "Quick boarding. Crew is great."
Nadelen: "Schiphol delays everyone's life."
No water or light snacks, unless you pay a lot of money for it. Zero leg space
Yeah, allow us to bring our carry-on luggage without charging more. I've never seen another airline do this, and decreases your chances of my using you again.
I asked for a refund because I was covid positive and nobody responded yet.
Voordelen: "The crew was great!"
Nadelen: "Nether the Dutch government or the Greek government is allowing Americans into their countries, yet Transavia refuses to refund my ticket money. That is the height of abysmal, disrespectful, if not criminal service. Effectively, they stole my money."
Voordelen: "Schiphol was as busy as I’ve ever seen it even at 5am in the morning, but the combination of efficient systems and good natured staff throughout made everything flow very well. This good nature and friendliness was extended into the flight crew who were great. Unfortunate that the flight was delayed by an hour, but I understand this was no fault of the airline or crew. I just made my connection in Lisbon, so all was well. I’d also like to mention the helpful lady at bag drop. A nice reception is always appreciated."
Nadelen: "More updates from the flight deck during the delay would have been nice, but overall I was impressed and would certainly fly with that airline again."
Nadelen: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Voordelen: "The flight was fast and boarding was easy. There was plenty of overhead room"
Nadelen: "The seats are super uncomfortable and the leg room is poor."
Voordelen: "alles op tijd en vlot, niks overbodig"
Nadelen: "zoals altijd de prijs, maar was ok"
Voordelen: "Helpful crew. Clean modern plane"
Nadelen: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Nadelen: "The flight was perfect the only thing that concerned me was that two female passengers were allowed into the cockpit about thirty minutes prior to landing and stayed in their for the duration including landing. Did not know that that was allowed. Other than that it was perfect."
Nadelen: "Weinig informatie. Veel eten en drank op tijdens de vlucht."
Nadelen: "De vlucht was een uur vertraagd maar de melding daarover kwam pas een uur voor vertrek. Check-in en boarding vond plaats op de eerst gecommuniceerde tijden en daarom kwam ik bijna te laat. Slecht geregeld. Had een sms verwacht."
Nadelen: "Flying on time"
Voordelen: "Vlogen naar Lissabon samen met ons nichtje van 16. Was kennelijk aan de late kant met online inchecken want konden niet meer naast elkaar zitten. Toen we aan board stapten vroeg ik aan de steward of de kist vol was of dat er nog een mogelijkheid was om iets te veranderen waardoor we toch met z'n drieën naast elkaar konden zitten. We zitten helaas vol, antwoordde hij. Toch kwam hij een kwartiertje later met het bericht dat er voorin toch drie vrije plaatsen naast elkaar waren, top!"
Voordelen: "Alles was prima in orde, behalve dat ik moest betalen voor overgewicht van mijn handbagage...Ik moest medcijnen en medische apparatuur terugnemen naar huis en kon niet anders...."
Nadelen: "De externe service provider van assistentie krijgt een dikke onvoldoende..3-4 hulpbehoevende passagiers, waaronder ik, hebben meer dan een half uur moeten wachten tot er iemand met een rolstoel kwam opdagen"
Nadelen: "they could offer at least water “on the house”"
Voordelen: "I’m so thrilled at Transavia’s expansion to new routes like Beirut. This is the second time I traveled to Beirut since November and I noted a marked improvement in the quality of service on the ground."
Nadelen: "It’s still a discount airline trying to squeeze money anyway they can."
Voordelen: "Klantvriendelijk en op tijd"
Nadelen: "Delayed 2 hours"
Voordelen: "Quick boarding and friendly crew."
Nadelen: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Voordelen: "Crew was professional. We did not have food on the flight nor used the entertainment."
Nadelen: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
Voordelen: "New plane, comfortable and the staff is nice"
Nadelen: "Even a small plastic bag with McDonald's in it is considered a hand luggage! The staff need to be in more control of the travelers - we had one & a half hours delay because a traveller wanted to change seats and didn't sit down."
Voordelen: "Zeer vriendelijke hostesses !!!"
Nadelen: "30 min vertraging vanwegen drukte op Schiphol"
Voordelen: "Vriendelijke hostesses !"
Nadelen: "It didn’t happen."
Voordelen: "Keurig, zoala het hoort."
Nadelen: "Niet het meets gezond teen op het menu: te Brel suiker, TW veer zoutige happen."
Nadelen: "Vlucht Malaga-Amsterdam voor de zoveelste keer alweer met enorme vertraging vertrokken. Vanwege aankomst in Amsterdam na middernacht additionele dag parkeren moeten betalen. Door Transavia veroorzaakte kosten zijn helaas té laag en het kost teveel moeite om dit te declareren, maar toch: ONACCEPTABEL!"
Nadelen: "Vlucht Malaga-Amsterdam voor de zoveelste keer alweer met enorme vertraging vertrokken. Vanwege aankomst in Amsterdam na middernacht additionele dag parkeren moeten betalen. Door Transavia veroorzaakte kosten zijn helaas té laag en het kost teveel moeite om dit te declareren, maar toch: ONACCEPTABEL!"
Voordelen: "Snelle security en boarding"
Nadelen: "Bagagedrop-off duurde ruim 1 uur, ook al was reeds ingecheckt online. Consumpties in vliegtuig onder de maat voor gevraagde prijs"
Voordelen: "pleasent crew. good pilot."
Nadelen: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
Nadelen: "bad seats. too narow"
Voordelen: "That it was a short flight."
Nadelen: "Old interior. no legroom, American credit card doesn't work to purchase anything. Bad coffee, but flight crew was excellent."
Voordelen: "The crew was so nice and genuinely kind."
Nadelen: "We loved it all."
Voordelen: "Prompt, courteous and professional"
Nadelen: "Everything was great"
Voordelen: "weather cancellation...very accomadating"
Nadelen: "Late arrival, no leg room, high price for flight change - 30%"
Nadelen: "Pisa ariport was een ramp. Veel te druk. Urenlange wachtrij. Kan Transavia verder niet veel aan doen maar het gaf wel stress."
Voordelen: "We were disappointed that there were no kosher food options for purchase on flights in and out if Israel. This would be a welcome addition to your service."
Voordelen: "Het personeel was aardig en behulpzaam. De sandwich op de terugweg was van een uitstekende kwaliteit."
Nadelen: "Het eten op de heenreis en op beide reizen vond iktoch wel dat ik wat krapjes zat.. Ik ben 1.82"
Voordelen: "Tja dat is eigenlijk onder de maat."
Voordelen: "customer service, price"
Nadelen: "When we booked there was no information about fees for checked bags. I tried to Ck in online and pay for our bags then but the payment didn't go through. At the airport they charged me even more than it would have been online. The bags cost more than our seats. We should have been told!!"
Nadelen: "There is so little legroom, that I my legs had to be in the isle all the time and I had to get up every time the cart needed to pass."
Voordelen: "Fine flight. No frills. Friendly service."
Slechte info over vertraging
De lange rijen, te weinig security open. Wat beter kan: splitsen op vlucht dus een rij met vlucht van 8 u en een van 9 u
Voordelen: "Right price."
Nadelen: "Crowded and not organized."
Voordelen: "Leather seats and plenty of leg room. Flight was on time."
Voordelen: "The check-in, pre-boarding, flight, and arrival were fine. We left a little late, but arrived on time."
Nadelen: "As expected, the seats did not decline and the spacing between rows was tight. It would be nice to have more room and reclining seats, but that is not the style for this airline."
Voordelen: "The price, the crew"
Nadelen: "The terminal without air conditioning in Bordeaux was a mess, due to construction and size. It felt I was being penalized for using a low cost airline."
Voordelen: "The crew on board was nice. The crew in the terminal however were not very pleasant."
Nadelen: "The seats were incredibly uncomfortable. This was due to them being hunched forward a bit, which made sitting on them for the 1 hour flight uncomfortable. More comfy chairs would be great."
Voordelen: "Mijn 7 jarige zoon zat in zijn eentje. Bizar dat Easyjet niet automatisch gezinnen bij elkaar zet. Vrouw en dochter op rij 1, zoon en vader op 21 en 22. Echt not nooit zo’n slechte ervaring gehad op een vlucht"
Voordelen: "the crew was nice"
Nadelen: "the chairs are not very comfortable"
Nadelen: "30 minute delay"
Voordelen: "Fast boarding, nice crew"
Nadelen: "The flight should’ve taken 1.25 hours. Ended up arriving in Berlin 3 hours later. Seats are very crammed"
Voordelen: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
Nadelen: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
Voordelen: "Nice crew"
Nadelen: "45 minute delay"
Voordelen: "We zijn op tijd vertrokken, het was een vlotte vlucht (3u45)"
Nadelen: "Er zijn geen dingen die ik vervelend vond, al zou ik het als EasyJet Plus lid wel fijn vinden om ook tijdens de vlucht iets van mijn lidmaatschap te merken, zoals bijvoorbeeld een gratis blikje fris, nootjes o.i.d."
Voordelen: "Fast flight"
Nadelen: "Standing around 30 minutes in gate before boarding."
Nadelen: "Ridiculously hot in the airplane before departing"
Voordelen: "Aardige man die hielp bij aanschaffen van een horloge. Top dat jullie dit zo doen, zo snel en makkelijk feedback vragen. Heeft indruk gemaakt."
Nadelen: "An hour late without excuses and a 50 min wait for the luggage. Ridiculous!"
Voordelen: "Niks. Kost weinig, je krijgt nog veel minder. Toch?"
Nadelen: "De automatische stoeltoewijzing is klantje pesten. Heb je samen geboekt wordt je uit elkaar gehaald. Niet omdat er geen plek is, maar gewoon omdat het kan. Pesterij. Boarden: je word zo snel mogelijk de gate in geveegd en dan mag je daar wachten tot het blijkbaar echt nodig was dat je er was."
Voordelen: "Flight crew was nice"
Nadelen: "Paid 47 each to check a carry on bag that we thought we could take on the plane. Almost missed the plane because security line took over an hour to get through. The man at the counter that checked our bag was rude and talking to someone else that he worked with almost the entire time he was waiting on us. Won’t be flying with this airline again."
Nadelen: "Didn’t even get to take this flight due to our first EasyJet flight being delayed."
Voordelen: "The plane was ok."
Nadelen: "To start we were told by the check in agent that our carry on luggage would be fine, but then at the gate we were told that our luggage was to big for the overhead bins. We were charged an extra 94 euros so like $120 USD. We get on the plane and people were putting away carry on luggage that were a lot bigger than what we had. I am sure it was because we were Americans.. This was the first and last time I fly with this airline..."
Nadelen: "I missed the flight,because not enough time"
Voordelen: "Boarding was quick and efficient. Flight left on time. Arrived early. What's not to like?"
Nadelen: "One hour delay"
Nadelen: "Terrible customer service. Staff is very poorly trained and just lacking in every regard, from those attending to baggage check to those supposedly assisting with customer service. The airline takes no responsibility for the actions of their employees and leaves everything at the expense of the customer, even when the airline / it’s poorly trained employees are to blame. They left me stranded in a foreign country overnight with no accommodations and just complete and utter disregard for what had actually occurred. By far the worst experience I have ever had with any airline, ever. Beware. Their rules for checked baggage are ridiculous. Nothing is worth the money. I spent less on a 4-star hotel the night I was stranded than the airline charged me to check my bag. I initially paid $107 online to check my bag which was insane enough as is, but despite the fact that I had already purchased the extra large checked-bag option, I was charged an additional €80 at the airport since there was apparently no record of me purchasing the XL bag option (except for on my flight invoice as well as on my bank statement, of course). As a result, after seeking assistance from multiple employees—each of whom couldn’t have cared less—and paying the additional fee, I missed my flight (which was a CONNECTING FLIGHT) because they finished boarding early / closed the gates early. Their lovely cutomer service then proceeded to tell me (as I embarrassingly wept and sobbed), that I must purchase a new flight ticket, before also happening to mention that seeing as though it was almost 12pm, they were doing me a favor by waiting for my decision since I was delaying them from leaving work, as it was the end of their shift. All in all, because I missed my connecting flight, I then missed another flight, as well as a train I previously booked. I not only had to purchase a new flight, but also a hotel room, a taxi to the hotel since the airport hotel was fully booked, a taxi back to the airport from the hotel, and another train ticket, in addition to the obvious necessities such as food and water. All without even an apology from the airline. To make matters worse, once I was finally on the newly booked flight, I was not offered a single refreshment. No food, no beverages, and in fact, was actually ignored by the flight crew as they served everyone around me. EasyJet turned my long 16-hour journey into an exhausting and overall miserable 72+ hour journey due to their complete insolence. Never again......"
Voordelen: "On time Didn’t corral us for an hour at check in"
Voordelen: "The fact that I landed"
Nadelen: "It was awful no leg room no air worst plane ride of my life"
Voordelen: "Overall was fine."
Nadelen: "When boarding the lady handling my boarding pass had a Bad attitude!"
Nadelen: "Veel turbulentie, en vreemd dat ze voetbalsupporters toelaten met blikken bier in de gate"
Nadelen: "We were stopped and told that we had to repackage because my small shoulder bag and my wife's purse were too large and constituted more than one carry-on. We repacked as best we could, considering our suitcases were full already. Not good enough! We were charged sone 70 euros extra. As our bonding proceeded we saw more than several people with larger backpacks and purses than we originally had. Never again for easyjet!"
Voordelen: "vlucht en alles wat daarbij hoort prima"
Nadelen: "jammer dat link van Kayak niet werkte"
Nadelen: "Crew is obsessed with safety procedures more than any other airline existing which becomes really annoying at some point."
Voordelen: "Comfortable waiting area, on time departure, friendly staff, who were also patient."
Voordelen: "I liked the low cost flight, the crew was lovely and and attented our enquires..."
Nadelen: "Nothing much..."
Voordelen: "The speed of boarding"
Nadelen: "Other passengers that kept trying to bring more than one item on board"
Voordelen: "Absolutely nothing."
Nadelen: "My flight was cancelled three times, I spent an entire day of my vacation wasted in an airport. I ended up having to take a bus to my final destination and the worst part of it is that Air Berlin refuses to reimburse me over $400 for the flight that never occurred."
Voordelen: "La aerolínea es puntual, me gustó el proceso de embarque, a pesar de tener varias filas, fue ordenado."
Nadelen: "Cobran todo, obviamente es una aerolínea low-cost, pero podrían dar por lo menos un vaso con agua."
Nadelen: "Ik moest rennen naar de gate omdat de schermen te laat waren. Er waren meer reizigers die onvriendelijk gewezen werden op het feit dat ze “te laat” waren."
Voordelen: "I like the ease of this airline"
Nadelen: "Schiphol is eigenlijk te groot. Alles kost veel tijd. Vlucht was half uur te laat"
Nadelen: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
Voordelen: "There was not one thing I liked from the flight, everything was poor"
Nadelen: "From the flight attendance to the plane everything was terrible"
Nadelen: "Easyjet behandeld je als vee. Je hebt als passagiers niets te vertellen en als je protesteert beroept het personeel zich op policy. Handbagage is zo'n policy. Elke keer moet je je handbagage achterlaten bij de trap en als je dan in het vliegtuig komt zie je overal lege vakken."
Nadelen: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
Nadelen: "I booked a 4:35 pm flight on kayak.com I was added on a different flight because that flight is full. I'm forced to purchase another flight to get back to Lisbon"
Nadelen: "After the landing we had to wait a long time in the plain. the announcement was that due to how the suitcases where loaded into the plain if all people will get off the plain might tip."
Voordelen: "The price. The website"
Nadelen: "The queues for baggage drop off are the worst I've ever been in. Either you're understaffed or there was some kind of mess. My back and my legs are aching from the long stand."
Con Ryanair hubo cambio de puerta en el último momento, pero por lo demás todo genial
Nothing. The plane was two hours late. Then they loaded it and said they worked on the microphone system for an hour while the passengers waited. They failed to keep the passengers updated as to the problem for not departing the gate. Some people tried to get off out of fear something was wrong. But the crew discouraged them from leaving. Then after all of the waiting and we finally departed, they charged 3 Euros when passengers asked for water. Otherwise, you had to go thirsty. The service was beyond poor. They took advantage of the fact they are the only nonstop carrier between Firenze and Barcelona. Their blatant behavior of refusing water unless you pay extra after holding the passengers on the plane for an excessive time is a human rights violation. The passengers on this flight will certainly keep this incident in mind.
Ik ben echt verrast door veuling, personeel zo lief met alle passagiers. Vliegtuig was ruim, top top top . Niks aan toe te voegen.
Schiphol airport was in chaos. I waited more than 2 hours in line for security check. Had to excuse myself among passengers because my flight is near and I can't wait anymore. Asked an agent if I can pass in front of the line, run all the way to the gate, turned out they changed it so I had to run again to the second gate, arrived 2 minutes after the indicated boarding time. The plane was still there (kept being there for an hour and a half of delay afterwards) but the flight agent decided boarding is closed and I can't be boarded. Which doesn't make sense because I am not responsible for the airport problems and chaos. I already endured all the standing and waiting in the unbelievably long line and did all I could to catch my flight and I wasn't even that late. 0 flexibility. 0 respect for the customer. She asked me to book another ticket for a later flight while my flight is waiting in front of my eyes. Later it got solved by some gentleman who appears to be the pilot who insisted that passengers are not responsible for the airport chaos and that she should on-board us (me and 2 other passengers in same situation). So grateful that happened but the discussion with the first agent was super frustrating. My other flights with Vueling went just fine.
This is a cheat. You toke money from me but you didn't give us my ticket. When we reached the airport security said I don't have any flight booking while I had booked a ticket and your careless behavior I have to get another flight. Gave me back my money or I'll do a police case.
The worst check in and boarding process in airport
Check in was the worst ever. COVID-19 🤣😂🤣 sorry that can and needs to get much better and quicker
They changed the airplane day before and I paid for the extra space so when I was on the boarding they changed my seat to a worst one, then the food was horrible, they don't refill the catering at Amsterdam so the flight from BCN to AMS bought almost everything
Nadelen: "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Voordelen: "Fast and efficient"
Nadelen: "It was flawless, no improvements needed"
Nadelen: "We never got there"
Nadelen: "Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3."
Voordelen: "The crew was nice and friendly."
Nadelen: "The plane was extremely dirty, almost disgusting!"
Nadelen: "I missed the flight and was not allowed to board even though there was time"
Nadelen: "The flight was delayed, then we loaded onto an airport bus where we stood, sweating, for about 10 minutes before the bus left. Once we got on board it took forever for people to be seated, and some people were having their seats switched and others couldn’t find anywhere to put their luggage."
Voordelen: "The crew was nice."
Nadelen: "The flight was delayed."
Nadelen: "Late as per Vueling fashion"
Voordelen: "Quick flight"
Nadelen: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Voordelen: "Vueling is a great airline - very hip and cosmopolitan. The crew was young but intelligent, hard-working and helpful"
Nadelen: "I was unable to check in online (and I tried multiple times with multiple devices). I got the unhelpful message that I simply couldn’t “check-in at this time.” This left me thinking that I should keep trying. A more specific error message would be more helpful."
Voordelen: "No comment"
Nadelen: "No coment"
Voordelen: "Empty plane so I could switch to exit row. The other rows do not have enough room for someone 186cm tall"
Voordelen: "Very friendly staff"
Nadelen: "Food selection was not available"
Nadelen: "For the price it's OK, its a low budget airline."
Voordelen: "Seat comfortable, crew do their best"
Nadelen: "be on time!!"
Voordelen: "standard flight without any unexpected events except 30 minute delay."
Nadelen: "30 minutes delay."
Voordelen: "Amazing and helpful crew"
Nadelen: "Long delay and inefficient boarding for people with digital boarding pass"
Nadelen: "Pay for all, it's ridiculous for the price of the ticket"
Nadelen: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Nadelen: "Late. Long wait for baggage. Not very friendly crew."
Nadelen: "arrived at airport to find flight cancelled - I needed to get to exhibition that day - and, after long queue, discovered we had alternative flight late that night. Today I hear my saturday late flight has been re-scheduled for tomorrow - with no intervening email saying the saturday re-scheduled flight was re-scheduled itself....if you get me. On a good note, it looks like I'm going to get a full refund. If they had arranged for me and my son to get there by another means - business class?, another airline?? - then I'd be impressed"
Nadelen: "App info and service poor. Gate closed more than 30 mins before flight while flight was delayed according to the AP status. Would not fly with Vueling again."
Nadelen: "I can't even begin to describe the horrendous experience..."
Voordelen: "Furious, Vueling is always late!!!"
Nadelen: "Always late,, they don't care!!"
Voordelen: "The check in luggage cost almost the same as the ticket, but the crew was nice to check in my carry on bag for free-good customer service.th"
Nadelen: "The bus was almost full and there are 10 or more so passengers still need to get on and obviously required additional bus. Instead of just signalthe bus to leave, the crew tried to cram more passages on the bus first before the next one, which will be almost empty- poor judgement"
Voordelen: "Alles op tijd"
Nadelen: "Te weinig plaats voor de benen"
Voordelen: "Muy bueno y tranquilo el viaje"
Nadelen: "No entertainment, seats did not recline, minimal leg room"
Voordelen: "Geweldig! Het was een rustige vlucht. Zowiezo heel krap. Maar het was rustig"
Nadelen: "small plane delayed both ways no information as to why. Rude staff"
Nadelen: "Het is heel krap om te zitten. Maar de prijs was goed. I guess you get for what you paid. Het was niet slecht."
Voordelen: "Assigned to row 2."
Nadelen: "Checkin took 1 to 2 hours!"
Nadelen: "Took no responsibility for missed flight to NYC after flight from Barcelona was delayed. It took 3 hours in Gatwick airport to get rebooked on a flight the next day. Did not agree to pay for accommodation or food or transport for the 24 hour interval between flights. Terrible."
Nadelen: "airfcraft seats were old and uncomfortable ."
Nadelen: "Not much leg room."
Voordelen: "Cheap, fast, reliable"
Nadelen: "Basic services"
Nadelen: "they left my lugage the delayed the flight for 2 hours, terrible services"
Niets is leuk aan Ryanair en alles kan veel beter. Anderhalf uur vertraging terwijl we al in het vliegtuig zaten. Glaasje water?! Ryanair geeft niets weg, ook geen glaasje water bij een lange vertraging. Dit was eens maar nooit meer Ryanair
I like the whole process very convenient.
Het instappen, prioriteit is niet echt prioriteit bij inchecken
Nadelen: "They Said I can t fly . Wtf !"
Voordelen: "The flight was really fast!"
Voordelen: "Vriendelijk personeel"
Nadelen: "Wisselen van gate net voor instappen. Kleine chaos. En lang buiten moeten staan wachten omdat vliegtuig nog niet geland wad. Je betasld voir priority en dan is meer dan 40 minuten buiten in kou te STAAN geen service"
Voordelen: "The crew were very welcoming and for a low budget airline, the staff were very professional."
Nadelen: "What let me down was the ryanair ground staff at ponta Delgada airport. I was trying to load up my ticket and the lady at the baggage hall was losing her patience with me a bit, for not printing the ticket out. Also I was charged €40 to check my bag in as I thought I already checked it in online, before I came over here. It's a sad way to end this trip, as its a beautiful island."
Nadelen: "Travelers need to be informed better about Ryanair's baggage restrictions."
Voordelen: "The only good thing was it was a direct flight."
Nadelen: "Short version: Avoid Ryanair like you would avoid Herpes. I paid for baggage but got charged again. Desk agent was rude. There was no information provided about what gate or where the gate was. I paid for fast track security and didn't get it. It only got worse from there. Never ever fly Ryanair!"
Voordelen: "Destroyed one of our suitcases after charging us 50 to carry it. Baggage people were less than helpful. Will avoid them in the future"
Voordelen: "The Low price of the tickets."
Nadelen: "The flight was a bit delayed. Upon check in, I was charged 20€ for one small luggage that I had whereas I am suppose to be entitled to 1 free hand carry luggage. Many passengers were surprised and upset including me. I will NOT be booking a flight with Ryanair anymore!"
Voordelen: "Leuke crew."
Nadelen: "Doordat iedereen in een soort ‘corridor’ terecht komt, na het boarden is er nauwelijks meer priority-gevoel ;-)"
Nadelen: "Entertainment niet aanwezig."
Nadelen: "Half uur later vertrokken zonder mededeling"
Voordelen: "Snelle boarding en zeer rustig bevolkte vlucht"
Nadelen: "Bewust stoelen ver van elkaar geven als je niet bij betaalt. Na we vroegen of er mogelijkheid was om toch bij elkaar te zitten bij check in, kregen we antwoord van niet. Eenmaal id vlucht bleek 1/3e Vd vlucht leeg. Passagiers zijn dan zelf gewoon gaan schuiven met hun stoelen om toch per 2 te zitten"
Nadelen: "the heat in the cabin was unbearable"
Voordelen: "Zitplaats was oké"
Nadelen: "Lang wachten, onvriendelijk"
Voordelen: "De prijs, maar zelfs die was nog hoog voor wat ik er voor terug kreeg."
Nadelen: "Chagerijnig personeel, heel kortaf en onduidelijk! In de vlucht had ik weinig ruimte en alles was helemaal volgepropt met tassen."
Voordelen: "Vond weinig echt leuk. Personeel was aardig."
Nadelen: "Kon niet betalen met ABN kaart"
Nadelen: "Heenvlucht zat er bagage bij terugvlucht niet...vast en zeker hele kleine lettertjes niet gelezen..Dus ergens mijn fout, maar wist niet dat je voor beide reizen moest boeken als je tegelijk een retour boekt. Dus misschien beter aangeven!!! Want 60 euro weer extra bijbetalen is geen fijne terugkomst!"
Voordelen: "The take off was very smooth"
Nadelen: "It was a bit too warm"
Voordelen: "Being on time and the comfort in the exit row was excellent"
Nadelen: "Penning of passengers before and after flight. Continuous sales pitches from crew. Aisle always busy."
Voordelen: "Quick on-time departure. Friendly crew and a spanking new aircraft."
Nadelen: "Paid for baggage and Ryanair lost my bag. No one really seemed to bothered by it, either. Was told to file a claim in 3-4 days."
Nadelen: "wederom vertraging"
Nadelen: "2 x geboekt met ryanair en 2 maal met veel vertraging"
Nadelen: "Die low cost is geen low cost meer als je een stoel moet betalen, priority moet betalen of je koffer vliegt in de ruimte onder vliegtuig en als je maar 10kg gratis mag meenemen voor 3 weken is dat pauver. Dus de volgende keer gewone lijn vlucht even duur meer confort."
Nadelen: "Door stakingen zaten we meer dan 5h vast aan de luchthaven. Niemand wist van iets, het was chaos. Een duidelijke communicatie had leuk geweest, niet alleen voor ons maar ook voor het personeel van Ryanair zelf"
Nadelen: "There’s nowhere to put anything. Usually there’s a pouch to put your stuff in. That would be helpful."
Nadelen: "De bagage normen"
Voordelen: "Eigenlijk niets speciaals was leuk."
Nadelen: "Dat we een uur vertraging hadden voor we vertrokken, en er voor, tijdens en na de vlucht niets over gezegd is. Pas na landen bleek door op te zoeken op internet dat het aan de Franse Verkeersleiders lag. WAAROM VERTELLEN ZE DAT NIET!"
Nadelen: "Veel onduidelijk bij het afgeven van de bagage! Bleek dan dat ik maar alleen voor de heen vlucht de bagage betaald had en moest opnieuw naar de balie en nogmaals 50 euro betalen voor de koffer. Dus in totaal 100 euro voor het transport van 1 koffer van 17 kg en dat vind ik overdreven! Bovendien vond het personeel onvriendelijk hij de incheck!"
Nadelen: "iets meer dan een uur vertraging, waardoor ik meer eten en drinken moet kopen voor mn vrouw en ik. het verblijf op een luchthaven is erg duur zoals u wel weet. daarna was de snelweg naar Tilburg ook erg druk omdat we te laat waren zaten we in de avondspits!! tevens waren alle vloeistoffen ingenomen, omdat het niet duidelijk was aangegeven dat de kleine koffers als cabinebagage werd beschouwd en wel in het ruim gingen, ook deze kosten hebben we moeten maken. erg slecht"
Nadelen: "Een uur vertraging en tergend kang wachten in een rij"
Voordelen: "Het boarden verliep vlot en georganiseerd in Malpensa!! Hierin slagen velen helemaal niet. Vroegtijdig geland!"
Voordelen: "Good flight with no turbulence. Checked luggage came out fast."
Nadelen: "They never gave me a printed boarding pass when I checked in and then once boarding the actual plane outside of WiFi range they made a big deal about not being able to show them a boarding pass. I had already shown two people before. If they needed to see it before boarding the plane then they should mandatorily give you a printed pass."
Voordelen: "Snel en veilig"
Nadelen: "Alles ok"
Nadelen: "De vlucht was een uur te laat waardoor ik mijn aansluiting heb gemist en uiteindelijk 3 uur te laat op mijn bestemming aankom! Ik ga een klacht indienen bij Ryanair. Daarnaast was mijn koffer kleiner dan anderen in het vliegtuig en werd die van mij als enige in het ruim geplaatst. Je gaat mij niet wijs maken dat iedereen prioriteit tickets heeft gekocht."
Voordelen: "Prima vlucht. Geen extra’s maar dat kan ook niet voor doe prijs."
Nadelen: "Door omstandigheden zijn wij niet geweest"
Nadelen: "Wij zijn uren met Ryanair Bezig geweest om de tenaamstelling op de tickets te herstellen. Het tussenvoegsel in de naam is niet meegekomen in de boeking. Ik ben hier zeer ontevreden over en kon niemand van Kayak bellen. Wij kwamen er pas zaterdag na het inchecken achter! Lag niet aan Ryanair."
Nadelen: "Stoelen staan erg dicht op elkaar"
Voordelen: "Ryan Air deed de complete Europese luchtvaart instorten met efficient vliegen maar van efficient boarden hebben ze geen benul. Ook hier is nog grote winst te behalen. Elk vliegtuig 15 minuten korten aan de grond, reken uit de winst voor Ryan en dan toegenomen vlieg plezier voor hun reizigers."
Voordelen: "Mooi helder weer, snelle afhandeling van de bagage."
Nadelen: "Boarden duurde lang. Onduidelijk waarom 30 minuten vertraging optrad. Veel mensen boeken priority, waardoor dit alleen kostenverhogend werkt en niets meer toevoegd als iedereen het heeft."
Voordelen: "Goedf op tijd"
Nadelen: "Spijtig dat we als koppel niet naast elkaar zaten. Er was nochtans nog een vrije plaats naast mezelf!"
Voordelen: "Snel en efficient"
Nadelen: "Rommelige instapprocedure"
Voordelen: "Seat was surprisingly comfortable, even with me being 6'0. Legs had a little room to spread out."
Nadelen: "No free drink. The flight was delayed by 15 minutes, and the board didn't update on boarding time until the plane got there. First time flying ryanair, so I didn't want to leave to get a drink. Ended up paying a few euro's because I was so thirsty on the flight."
Nadelen: "Always delayed and poor services"
Voordelen: "Stewardess die plezier in haar werk had bij het verkopen van een beker soep. Goede humor."
Nadelen: "Ik zat bij de nooduitgang. Normaal wordt je voor het vliegen geïnstrueerd voor wat je moet doen in een noodsituatie. Minimaal wordt je gevraagd om de instructies door te nemen. Zowel op de heen als de terugvlucht is dat door geen van het cabine personeel gedaan."
Voordelen: "erg vriendelijk personeel"