Frustrating

Voordelen: Location of Hertz

Nadelen: It took about 2 hours to get served. The GPS was not easy to operate. And the rate was 3X what we expected. So we declined the car. Didn't tell us about the added insurance. Very disappointed.

Wouldn't rent another car from this place if my life depended on it

Nadelen: I'm fairly convinced this Hertz isn't a legitimate Hertz and is just stealing the logo and name. From rude attendants at the front desk, to the cars taking over an hour to be prepared, to them trying to swindle us on a _second_ insurance package, to the final price of the rental being well over double what we agreed to up front, I have never had a worse car rental experience. However, the real kicker is that they never told us what type of fuel to put in our car and had conveniently removed the car's manual from the glove box. So we asked a gas station attendant, who proceeded to fill the car with the wrong type of gasoline, and it essentially ruined the car's engine. We had to be towed (we were in the middle of nowhere and the tow truck took several hours), take a cab 30 minutes to the closest rental car company, get a new car, and in all of this wasted the last day of our trip and almost missed our flight home. And instead of being apologetic about the entire ordeal, we were treated as if it was our fault there wasn't a single marking on the car indicating what kind of gasoline it took. Of course they're also now charging us an absurd amount of money for the damages, which apparently aren't covered under the insurance policy. I'm fighting them on all of it, meaning the saga continues. But learn from my mistake and do NOT rent a car from this Hertz. Total disaster.

Car damage

Voordelen: Car was great! Clean and very modern with all the latest security features.

Nadelen: At the pick up station they didn't check the car for damage. The place was dark and I didn't realize that it had a huge scratch. I had a hard time explaining the whole situation at the drop off location and had a lot of stress on my first vacation day due to that.

Vw 'up' in portugal

Voordelen: The good mileage was a plus. The up is a cheap vw with no amenities. The basically 600 euro charge with all the taxes ect. Was far from what i expected in price for this car

Car was great. Service/customer support was awful

Voordelen: Car was nice and the man that helped us check in and get the car was very nice and helpful.

Nadelen: We had problems driving manual and stopped immediately outside of the Hertz office. We were blocking traffic, unable to move, my wife was being yelled at and in tears (she realized she didn't remember how to drive manual). I ran back to Hertz to ask for help. The employees I asked had no interest in helping and simply told me to wait in line despite this being an emergency situation. A random Hertz customer offered to help. it is absolutely unacceptable that Hertz did not care and did not help. Based on this experience I will avoid renting from Hertz in the future.