Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"
Nadelen: "Food needs improvement, crew was a bit rude"
Voordelen: "Price for seat was very good. We left 30 minutes late but arrived early."
Voordelen: "The seats were nice"
Nadelen: "They didn't even offer complementary water,we were on the plane for 2 hours almost. Not friendly if you are pregnant or have kids"
Voordelen: "Nice plane, newer model."
Nadelen: "The ability to control air flow was available on every other row. We were unlucky to be in an off row and it was very uncomfortable. Fortunately my wife was able to move to the window seat where it was cooler. The athletic team on board made disembarking a bigger challenge than necessary."
Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."
Nadelen: "I paid extra for exit row seating, but what they didn't tell me was that the flight attendant seat was facing ours, so much for leg room. The actual placement of the seats were aisle row and middle row-so neither of us had a window to look out of or wall to lean against, no overhead lighting or air vent either. Can you say "rip-off?" My husband, who is tall and broad shoulder was constantly being knocked around by the flight attendants and carts. This flight was miserable. I guess I should be thankful for the hour plus delay in departure."
Voordelen: "Ability to quickly board the plane"
Nadelen: "You had to pay for snacks and drinks on this flight"
Voordelen: "The drew were helpful"
Nadelen: "Sitting on the tarmac. No vegan meals."
Voordelen: "Timely service and courteous staff."
Voordelen: "Polite, friendly staff."
Voordelen: "Beenruimte"
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."
Voordelen: "Niets"
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"
Voordelen: "Cancelled"
Nadelen: "Cancelled"
Nadelen: "one hour late departing"
Voordelen: "In spite of delay caused by luggage to be taken of the aircraft, flight arrived to a Rome on time.captain kept us well informed of the reasons for delay. Boarding was done efficiently with care for people with children and elderly passangers."
Voordelen: "Cabin was clean. Crew were nice enough."
Nadelen: "Two hour delay before we could take off. We were in the plane all that time. People were tired and hungry. When we finally got going, we had to pay for food and drinks. The service didn't seem very efficient."
Voordelen: "Staff was very friendly and informative"
Nadelen: "Took too long for my bag to come out. Almost an hour."
Voordelen: "The crew was very hospitable. The food was good. There were blankets and pillows. Although we hit some turbulence, the pilot was really good about explaining it and calming the mood."
Nadelen: "Unfortunately, the entertainment system was on the blink and it was impossible to hear anything on the headsets."
Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."
Voordelen: "As with every BA flight ive experienced, the crew is charming and witty, fun to talk to."
Nadelen: "Nothing extra - no legroom, no snacks, no drinks. EVERYTHING is an upcharge. The crew spends the whole flight running credit cards for a coke or a pack of cheese."
Voordelen: "The short flight easy to sit down"
Nadelen: "Seats were not comfortable"
Voordelen: "Our luggage was delayed over three hours, coming in on a 5:30 flight, then having to wait for it to be delivered to the baggage carousel. It cost us 3.5 hours of time we should have used to explore the area of Rome around our apartment and the cost of dinner in the airport."
Nadelen: "We were not even offered a glass of water."
Voordelen: "Everything was dealt-with efficiently. Very friendly staff. I didn’t want to have to make that journey but it was as comfortable as it could be."
Nadelen: "Nothing could have been better."
Voordelen: "arrived 8 minutes early"
Nadelen: "Was told at gate ALL bags had to go in hold. Once bags labeled and on bus NO ONE else was labeled. Took labels off boarded; plenty of overhead room. Why lie to us? Also asked insurance pay out limit of lost hold bag just in case. They refused to answer telling me I should buy a lock to lock bag in case it gets lost.What is that going to solve. Don’t go flying with BA if you have anything of any value or fragile."
Nadelen: "Flight was 45 minutes late. Crew was standoffish, bordering on unpleasant. They want you to pay for a glass of plain water! Definitely not the British Arways I remembered."
Voordelen: "Friendly crew. Good day in the skies."
Voordelen: "It was the typical cattle car flight. It was on time and crew were fine"
Nadelen: "Typical"
Voordelen: "Standard BA flight."
Nadelen: "Delayed departure missed connecting flight. Had to rebook and travel via Munich to make meeting."
Voordelen: "Everything was efficient and on time. The crew was pleasant."
Nadelen: "The extra baggage charges made this not economical."
Nadelen: "The online check in didn't work. At the airport at check-in I had to wait 15 min to get a boarding pass and a seat allocated as there weren't any available as the company oversells tickets.. that's what they said to me at check in.. When boarding I was told that I needed to check-in my cabinet bag because of the crowded flight, the lady just put a label on the handle of my trolley and said to leave the bag down on my way to the plane.. Thing which of course didn't do... very bad service.. I'll keep traveling with easyJet and reconsider British airways only for a super cheap flight."
Voordelen: "Flight was early."
Nadelen: "Didn’t offer water or anything else. Was selling food/drinks."
Nadelen: "no entertainment at all more significantly, no beverages at all? Flight attendants came through once with the beverage cart, but only asked the person at the end of our row if he wanted anything. He asked for juice assumed it would be complimentary but it wasn't. They offered to get him a water. The flight attendants did not offer me or the man next to me anything at all. Everyone knows that air travel is dehydrating - I can't believe BA doesn't give provide complimentary water and juice."
Nadelen: "Please include a complimentary tea and/or snack."
Nadelen: "You had to pay for everything and I do mean everything. Even a glass of water. There were no glasses unless you paid for a bottle. If I have a choice I won’t be flying British Airways again."
Voordelen: "No lines."
Nadelen: "Impossibly poor online servicing, most unsympathetic, unhelpful and ignorant check-in, sales personnel w manager to match. If you take a hard-line to sympathetic, injured, elite member that s my 91-years-old father. And fail to provide most basic information of local scheduled flights you might just leave oneworld and let up-to-task risen stars add to the alliance (instead of abusing her standing as BA does. Shame on you."
Voordelen: "seat was comfort, the flight was on time."
Nadelen: "no free water? it is really a big surprise, how could be, it is not cheap airline."
Nadelen: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Voordelen: "I didn't partake of food or entertainment on the two hour flight. All was great."
Nadelen: "Nothing"
Nadelen: "Worst flight ever. Cabin Crew direspectful, vulgar language, condescending to passengers and manhandeling people."
Voordelen: "Very courteous attendants"
Nadelen: "It was all good"
Voordelen: "See my notes on the Chicago London leg."
Nadelen: "Same as the likes..."
Voordelen: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."
Nadelen: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."
Voordelen: "the seats on this plane were more comfortable and the crew was friendly, even though there were some irate customers."
Nadelen: "We boarded late, sat on the plane for more than 2 hours (it was uncomfortably warm) and were told we then had to switch planes due to a mechanical problem. I understand this happens, but for the inconvenience BA should give some sort of compensation. After the long wait we were starving, but they ran out of all of the food choices. We were scheduled to arrive at 16:30 but ended up arriving after 22:00. this wasted our first night of our vacation in Rome. There was one passenger in particular who was yelling, swearing and causing a scene because of the flight delay. His rude behavior was rewarded with an upgrade to first class. The message this sends to your passsengers is that we should all be loud and obnoxious when problems arise. I was not impressed with my first experience with BA."
Voordelen: "The staff were all very friendly, and even though we did not get seats together at check in, the gate agent managed to find us seats together which made the trip more enjoyable."
Nadelen: "I was disappointed to find that there were absolutely no entertainment or connectivity options on board a 2 1/2 hour flight. It's pretty much standard across carriers now to have at least internet access and a portable device entertainment option. I also did not enjoy paying for even the most basic beverages on the flight. Coffee, tea, and soft drinks should be included. You'll save a pound, but lose a customer."
Nadelen: "My luggage didn't make the transfer"
Voordelen: "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Nadelen: "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"
Voordelen: "Crew looked groomed"
Nadelen: "No snacks"
No water or light snacks, unless you pay a lot of money for it. Zero leg space
Yeah, allow us to bring our carry-on luggage without charging more. I've never seen another airline do this, and decreases your chances of my using you again.
I asked for a refund because I was covid positive and nobody responded yet.
Horrible airline and airport
Voordelen: "Nothing Horrible service"
Nadelen: "The customer service. The flight attendants have no respect"
Nadelen: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Voordelen: "The flight was fast and boarding was easy. There was plenty of overhead room"
Nadelen: "The seats are super uncomfortable and the leg room is poor."
Voordelen: "The positive crew!"
Nadelen: "Hire more crews like this!"
Voordelen: "Nothing to tell seriously"
Voordelen: "alles op tijd en vlot, niks overbodig"
Nadelen: "zoals altijd de prijs, maar was ok"
Nadelen: "They brought a drink cart around as if to offer free drinks but then charge you after they pour it"
Nadelen: "The flight was perfect the only thing that concerned me was that two female passengers were allowed into the cockpit about thirty minutes prior to landing and stayed in their for the duration including landing. Did not know that that was allowed. Other than that it was perfect."
Nadelen: "Weinig informatie. Veel eten en drank op tijdens de vlucht."
Voordelen: "Yes both are good"
Nadelen: "Timing Cz I was delay 1 hour and half ! And we already booked a taxi to pick us from the airport and he left n charge us! ! So we had to take another taxi . As for the website! I’m trying to book luggage online I can’t get through at all! I’ve been trying since yesterday ... thnx"
Voordelen: "Alles was prima in orde, behalve dat ik moest betalen voor overgewicht van mijn handbagage...Ik moest medcijnen en medische apparatuur terugnemen naar huis en kon niet anders...."
Nadelen: "De externe service provider van assistentie krijgt een dikke onvoldoende..3-4 hulpbehoevende passagiers, waaronder ik, hebben meer dan een half uur moeten wachten tot er iemand met een rolstoel kwam opdagen"
Voordelen: "Price."
Nadelen: "they could offer at least water “on the house”"
Nadelen: "Delay in boarding, extremely slow."
Voordelen: "Klantvriendelijk en op tijd"
Voordelen: "Quick boarding and friendly crew."
Nadelen: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Voordelen: "Crew was professional. We did not have food on the flight nor used the entertainment."
Nadelen: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
Voordelen: "Zeer vriendelijke hostesses !!!"
Voordelen: "Our of the budget airlines I've flown, this has been the best. They were upfront about the things they didn't include, and gave you the option to purchase them simply. Crew was excellent and friendly."
Nadelen: "Unfortunately, we were about 30-45 min delayed. Wasn't an issue for us, but could have been with a connection. Seats weren't too comfortable."
Voordelen: "Prima"
Nadelen: "30 min vertraging vanwegen drukte op Schiphol"
Voordelen: "Vriendelijke hostesses !"
Nadelen: "Not much food choice otherwise a really good flight"
Voordelen: "Keurig, zoala het hoort."
Nadelen: "Niet het meets gezond teen op het menu: te Brel suiker, TW veer zoutige happen."
Voordelen: "There was an airplane"
Nadelen: "No leg room, chaotic boarding, uncomfortable seats, delayed flight"
Nadelen: "Vlucht Malaga-Amsterdam voor de zoveelste keer alweer met enorme vertraging vertrokken. Vanwege aankomst in Amsterdam na middernacht additionele dag parkeren moeten betalen. Door Transavia veroorzaakte kosten zijn helaas té laag en het kost teveel moeite om dit te declareren, maar toch: ONACCEPTABEL!"
Nadelen: "Vlucht Malaga-Amsterdam voor de zoveelste keer alweer met enorme vertraging vertrokken. Vanwege aankomst in Amsterdam na middernacht additionele dag parkeren moeten betalen. Door Transavia veroorzaakte kosten zijn helaas té laag en het kost teveel moeite om dit te declareren, maar toch: ONACCEPTABEL!"
Voordelen: "Snelle security en boarding"
Nadelen: "Bagagedrop-off duurde ruim 1 uur, ook al was reeds ingecheckt online. Consumpties in vliegtuig onder de maat voor gevraagde prijs"
Voordelen: "pleasent crew. good pilot."
Nadelen: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
Voordelen: "The fact that we arrived to Amsterdan"
Voordelen: "We fly all the time and this crew is the best ever. They made us feel comfortable and not like a burden...even when my daughter was sick. I want to choose my next destination based on where they are going."
Nadelen: "Nothing."
Voordelen: "The crew was so nice and genuinely kind."
Nadelen: "We loved it all."
Voordelen: "Clean planes, nice friendly flight attendants, smooth on-time boarding."
Nadelen: "Lack of entertainment on the flight."
Nadelen: "No free water , snack"
Nadelen: "Late arrival, no leg room, high price for flight change - 30%"
Voordelen: "plaine is very croweded unprofecional staff and they want to sell you somthing all the time"
Nadelen: "aghhh...."
Nadelen: "Pisa ariport was een ramp. Veel te druk. Urenlange wachtrij. Kan Transavia verder niet veel aan doen maar het gaf wel stress."
Voordelen: "Unexplained lateness and slow boarding process but otherwise good flight"
Voordelen: "Seats were comfortable, crew were very kind"
Nadelen: "Boarding took too much time"
Voordelen: "We were disappointed that there were no kosher food options for purchase on flights in and out if Israel. This would be a welcome addition to your service."
Voordelen: "Het personeel was aardig en behulpzaam. De sandwich op de terugweg was van een uitstekende kwaliteit."
Nadelen: "Het eten op de heenreis en op beide reizen vond iktoch wel dat ik wat krapjes zat.. Ik ben 1.82"
Voordelen: "Tja dat is eigenlijk onder de maat."
Voordelen: "customer service, price"
ik vind het echt slecht dat mijn vlucht was te laat
Voordelen: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Nadelen: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Nadelen: "Unfriendly staff and very uncomfortable airplane. Seats were bad"
Voordelen: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Voordelen: "Nothing no drinks, food entertainment nothing"
Nadelen: "No services and not polite"
Voordelen: "Crew was good, cheap price"
Nadelen: "Rough landing, and very poor luggage service upon arrival"
Voordelen: "Seats were comfortable, crew courteous"
Nadelen: "Good value for money"
Nadelen: "The seat is not comfortable, too narrow space, can’t adjust a little bit."
Nadelen: "We were really afraid from istanbul to beirut."
Voordelen: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Nadelen: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Voordelen: "Free cup of ice."
Nadelen: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Voordelen: "The price. It was cheap this time around."
Nadelen: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Voordelen: "Friendly staff. Comfortable plane"
Nadelen: "Delayed but only 15 min"
Voordelen: "The tickets were relatively inexpensive."
Nadelen: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Nadelen: "Wait time, customer service"
Nadelen: "Pegasus cannot fly without a dalay of at least 1 hour !!!"
Voordelen: "seats. comfort flight price"
Nadelen: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Voordelen: "Friendly crew. Pretty much on time departure. Comfortable."
Nadelen: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Voordelen: "was not full so had some space"
Nadelen: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Voordelen: "Friendly crew."
Nadelen: "Not being able to check-in online."
Voordelen: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Nadelen: "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."
Voordelen: "On schedule"
Nadelen: "No drinks offered"
Voordelen: "You get what you pay for, nothing more and nothing less."
Nadelen: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Voordelen: "price good -- and it worth try again -- get more from this price"
Voordelen: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Nadelen: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Nadelen: "No AC in both aircrafts!"
Voordelen: "Nothing"
Nadelen: "We were delayed 7 hours without any explanation or compensation or apology."
Nadelen: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Voordelen: "Nothing"
Nadelen: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Voordelen: "Firstly, Overbuggage limits were put into practice with a mindset of just to f* the customers and consequently almost every single passenger has to end up paying at such overated fees that were equal to a level of a business ticket of any well known first class airline company.I , myself, had to pay 450£ in total for the ticket , just because of 34 kg of a luggage weight though 20 kg of this amount was included in the ticket. Sirs, if you really will only take this complaint as just to watch and say that this was a company policy then i will definetly never choose your services either again.Also, from the bottom of my heart, i will never feel tired to share and spead around this nasty experience of mine on each and every social media occasion , when i will have a word to say. Within only one flight on that day ,the total buggage revenue of the company was equal to a sum of 23,000 £ in total, despite the plane was ridiculously abit bigger than a small box. Sirs, Pls rethink over what i said. This is far beyond to accept and fit into any int'l trade rules.17£ fee for 1 kg !?? Best Regards"
Nadelen: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Voordelen: "Absolutely nothing"
Nadelen: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Voordelen: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Nadelen: "The flight was only hour and 30 min, so I have no criticism for this flight"
Voordelen: "Efficient and polite crew, nice flight, nice take off and landing."
Nadelen: "Delayed for 30 minutes."
Voordelen: "Reasonable for the price paid"
Nadelen: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Nadelen: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."
Voordelen: "The cappuccino"
Nadelen: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."
Nadelen: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Voordelen: "Staff was super friendly and efficient."
Nadelen: "The smallest leg room I have ever experienced! Flight was 30 min late, with no explanation...but we had a long layover so didn't really care."
Nadelen: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
Nadelen: "The landing was so unstable I was scared to death. The flight was over 1 hour late. The staff's English was not understandable at all even for a native speaker."
Voordelen: "The crew rushed us to the next Pegasus flight (Istanbul to Beirut) so that we made it on time."
Nadelen: "The flight departed nearly an hour late after idling on the tarmac. All food is for purchase. There is no in-flight entertainment."
Nadelen: "I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???"
Voordelen: "It was a smooth ontime flight, helpful customer service."