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Voordelen: Nothing

Nadelen: Time schedule Better customer services

Voordelen: Swiss is my new favorite airline.

Nadelen: Nothing bad to report. Book Swiss!

Voordelen: Excellent

Voordelen: The crew was very lazy and not professional

Nadelen: Don't stop demanding from the crew

Nadelen: no red wine - what is written in the menu in business class was missing the main course meal

Voordelen: comfortable seat, friendly staff

Nadelen: The transfer from international flights to domestic is difficult. I came to Guangzhou with a joint flight of Turkish airlines and China southern but there was no one at the airport when we landed to inform us how to transfer our luggage to the domestic flights and how to check in. Considering I don’t know Chinese, this was tough.

Voordelen: Crew was fantastic!

Nadelen: I wish they would use newer planes on this long route but other than that everything was excellent!

Voordelen: Full bottle of water and continuous refreshments in flight.

Nadelen: Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies

Voordelen: Excellent service and food.

Nadelen: Seat could really use a real footrest instead of the metal bar.

Voordelen: Good enough.

Nadelen: I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.

Voordelen: The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected.

Nadelen: The flight for on Nairobi, had no entertainment, nowhere to charge cellphones.

Nadelen: The food portions were disappointing.

Voordelen: Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar

Nadelen: Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight

Voordelen: Easy going flight with friendly and hospitable crew

Nadelen: Plane was quite dirty inside and out

Nadelen: It's KLM. What else do you need to know.

Voordelen: Flight arrived on time

Nadelen: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Voordelen: Muslim food

Voordelen: Nice crew, good food.

Nadelen: Both bathroom were not working in business class area.

Voordelen: Really nice crew and quite good food

Nadelen: BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer.

Voordelen: Friendly Crew

Nadelen: delayed for 2 hours

Voordelen: Courteous crew, nice leg room, entertainment system worked, periodical food/drink.

Nadelen: I requested a special meal request online but it didn’t go through, and the crew had to find me an alternate meal.

Nadelen: Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom.

Voordelen: The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out.

Nadelen: Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with.

Voordelen: yes to both.

Nadelen: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.

Voordelen: The seat. The BC lounge , the A380 BC. The food the service all ex excellent !

Nadelen: The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all

Voordelen: Business Class Seats were comfortable

Nadelen: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Nadelen: Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved

Nadelen: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Voordelen: Seat was very comfortable and the air stewards were good

Nadelen: The entertainment system not working correctly and the food was poor

Voordelen: Crew were very good.

Nadelen: No vegan food available.

Voordelen: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Nadelen: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Nadelen: Delay in take off 45 min!!!!

Voordelen: The seats were bigger across the shoulder area and had more padding than some other budget airlines.

Nadelen: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor

Nadelen: Food

Voordelen: All great experience!!!

Voordelen: I like the service in the flight

Nadelen: Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations

Voordelen: Crew was excellent

Nadelen: Food could be better and please offer drinks before you serve meals like European air lines.

Voordelen: One hour delay after boarding due to loosing our “slot”

Nadelen: Timing!!!

Voordelen: uncomfortable seats

Voordelen: .

Nadelen: .

Nadelen: To arrive on time

Voordelen: The new Boeing airplane. Business class is truly business class.

Nadelen: Excellent

Nadelen: Need to invest in new seats

Voordelen: Crew was good, food was very good,seats were fine.

Nadelen: Entertainment options could be better. The entertainment system needed reboot.

Voordelen: Crew was very attentive and courteous

Nadelen: More fruits and non-starchy vegetables would make food more enjoyable

Voordelen: The crew and entertainment

Nadelen: Nothing

Voordelen: The food and very professional and friendly service.

Nadelen: Nothing.

Nadelen: Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion.

Voordelen: Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —

Nadelen: Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger.

Nadelen: Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese.

Voordelen: crew

Nadelen: delayed flight management

Nadelen: I would definitely have vegetarian food. 30% of population is vegetarian

Voordelen: Great staff , amazing dinner, and the entertainment screen size was best

Nadelen: Seats could be a little bigger

Voordelen: Punctuality Pleasant crew

Nadelen: No food on the flight! Due to some problems with the catering service, only a small sandwich was available.

Nadelen: I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.

Voordelen: Business class upgrade

Nadelen: Sitting in window next time

Voordelen: The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination.

Voordelen: Crew were very nice and accommodating. Chocolate always appreciated!

Nadelen: The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight

Voordelen: The crew and entertainment

Nadelen: Nothing

Voordelen: Wasn't awake, can't say

Nadelen: Probably it would be nice to have a bit bigger screen with general information about the flight and local time

Voordelen: Boarding and comfort

Nadelen: Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)

Voordelen: The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected.

Nadelen: The flight for on Nairobi, had no entertainment, nowhere to charge cellphones.

Nadelen: Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!

Nadelen: I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight.

Voordelen: Wonderful on board service from the crew

Nadelen: The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action

Voordelen: Food was really hot and good customer service

Voordelen: Friendly crew, smooth take off and landing and generous on things to eat and drink.

Nadelen: None. Keep up the good work.

Voordelen: Excellent service for affordable price

Nadelen: Flight was delayed

Nadelen: Good food and entertainment. Flight started in delay as usual with Turkish

Nadelen: I would definitely have vegetarian food. 30% of population is vegetarian

Voordelen: Always great crew.

Nadelen: I didn't have any cimplaints.

Voordelen: Great staff and smooth on time flight

Nadelen: Small plane

Voordelen: Confort

Nadelen: The crew and the food, specially the food.

Voordelen: It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture

Voordelen: Good enough.