Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
Nadelen: "mijn heen en terugreis ging niet door vanwege het feit dat we Bosnië niet inmogen omdat deze nog code oranje heeft. tot op heden hebben we de heenreis 08.08 en de terugreis 20.08 niet kunnen cancellen aangezien Wizzair zegt dat ik dit bij de agent (Opodo) moet doen, en Opodo zegt dat ik dit bij Wizzair moest doen. D.d. 30.07. laatste contact met Wizzair gehad om enige formulieren aan te leveren. Tot op heden hier geen antwoord meer van gehad. We hebben nu via onze verzekering Rechtsbijstand ingeschakeld. in ieder geval hebben we nu al besloten om nooit meer via Wizzair te vliegen. we boeken wel via een reisbureau."
Voordelen: "Seats are ok but unable to recline"
Nadelen: "Keep up the good work"
Voordelen: "The flight was fine"
Nadelen: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Voordelen: "Flight duration"
Nadelen: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Voordelen: "Fast and smoothy check in"
Nadelen: "After arrival to budapest not platformy ready and waiting over 10minutes"
Voordelen: "Friendly crew"
Nadelen: "Not having a 3+ hours take off delay"
Voordelen: "Absolutely nothing"
Voordelen: "Very smooth"
Nadelen: "No free food"
Voordelen: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Nadelen: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Voordelen: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Nadelen: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Voordelen: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Nadelen: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Nadelen: "Flight was late abolutnie 1 hour"
Voordelen: "Kind stevards clean plane no delay"
Nadelen: "More comfortable seats but this is low cost company :)"
Voordelen: "Budapest check-in is chaos, very long rows, no baggage drop off desks and very little info. Tense atmosphere at the desks. If you complain then they offer for €5,- to skip the line and check in your luggage. I thought it was a joke, but they give you receipt and all. Very unprofessional."
Nadelen: "Having flown with Wizzair before, also to Gdansk and other cities, it a budget airline but okay. Budapest is kind of their hub, but what a terrible way to treat your customers. Get your baggage drop off automated!!They left everybody freezing on the apron because they only had one stairs available."
Nadelen: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Voordelen: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Nadelen: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Voordelen: "Service, smiling and attention to details."
Nadelen: "No kosher food."
Voordelen: "I liked how the crew on the plane worked. Very nice."
Nadelen: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Nadelen: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Voordelen: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Nadelen: "Everything was good"
Nadelen: "No air conditioned 2 hours late Poor ground service"
Voordelen: "The flight was overbooked so they took my wife of the flight"
Voordelen: "Nothing really"
Nadelen: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Nadelen: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Voordelen: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Nadelen: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Voordelen: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Nadelen: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Voordelen: "Maybe the food selection and the price of it."
Nadelen: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Nadelen: "long time wating in bus to get plane"
Nadelen: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Voordelen: "The crew are always lovely,very professional,helpful and make us feel welcome"
Nadelen: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Voordelen: "I liked that I got to my destination in one piece."
Nadelen: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Nadelen: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Nadelen: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Nadelen: "Everything. Worst service I have ever seen on a flight."
Voordelen: "Arrived only slightly delayed"
Nadelen: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Voordelen: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Nadelen: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Voordelen: "cheap, on time"
Nadelen: "no reclining chairs, no water free"
Voordelen: "We arrived safely"
Nadelen: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Voordelen: "It was quite good at boarding, quick and efficient (from/to)."
Nadelen: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Voordelen: "Pleasant staff and good flight"
Nadelen: "A bit of difficulty to check bag in online after original check in ...."
Voordelen: "The journey took less than it supposed to. Amazing service"
Voordelen: "Seats were perfectly adequate, about what you expect on a budget flight. Flight attendants were very pleasant."
Nadelen: "Boarding involved a long wait standing on the tarmac in the sun."
Voordelen: "Staff were friendly, when they weren't trying you charge you for everything"
Nadelen: "I've flown on dozens of airlines, and Wizz Air has to be one of the absolute worst in terms of arbitrary and punitive charges. I managed to avoid them, but you never know when they'll give you a €30 fee because your shoelaces are too long."
Voordelen: "Pleasent staff"
The flight was canceled and we lose our train to Paris, we had to pay $225 for new tickets Brussel-Paris and we lose our hotel night in Paris for $221 !! It is not fair that’s the airline didn’t assume his responsibility! I hope TUI refund all these expenses.
The checkin was not allowed until 2 hours before the flight, which is fine, except that I wanted to check my suitcase sooner. Then the gate was not announced until 15 minutes before the flight, which seemed late, particularly since the gate was the very last one on the terminal (D-68). It would be difficult for people with mobility issues to get there in time. The flight was fine. I wish the seats reclined, but this is a budget airline, so no expectations. Overall, I would do it again if I needed to fly Tui Airlines.
Voordelen: "Supero mis expextativas. Si el servicio se mantenga la voy a utilizar otra vez."
Voordelen: "That we reached our destination!"
Nadelen: "Check in was awful"
Nadelen: "Impossible to travel correctly in this shithole of airport The dirtiest souk is better organised and better and cleaner Nightmare and very last time i travel true charleroi"
Voordelen: "I loved it! It's so spacious and comfortable."
Voordelen: "The entertainment side is great. TV show and movie options leave plenty to do for long flights."
Nadelen: "The seat had no cushioning whatsoever."
Voordelen: "Nothing possitve to say here."
Nadelen: "I've flown hundreds of flights, and this was my first time with Justairfly (TUI), and it will be my last. In Brussels there was a mechanical failure and the flight was delayed. The problem was that it was delayed 14+ hours. Now sometimes things happen, I understand that, but how you handle those situations is something else. Jetsirfly handled this very very poorly, with complete disregard to its passengers. They would require us to return to the gate almost every 2 hours for the next 14 hours. Then when 200+ people return to the gate Jetairfy and their representatives would not be there. They violated many EU statutes regarding passengers rights. And when this was brought to their attention, they would become hostile, and violate more! For instance, by law, when the delay is five hours or longer, passengers may opt for reimbursement of the full cost of the ticket together with, when relevant, a return flight to the first point of departure. I specifically requested reimbursement and to be returned to my point of origin, and was flat out denied for Jetairfly! By law, if a flight is delayed by four hours or more and the final destination is over 1500 kilometers, the passengers are required to compensation. Not only did they not compensate us, they failed to notify us, as required by law, of this compensation. In general, they did an extremely poor job of handling the situation and myself, and 100+ other passengers have reported them to the authorities. I'll never fly or use Jetairfly or TUI again. And I suggest you avoid this. Airline at all costs."
Voordelen: "The plane was pretty nice with eqch person having their own TV with multipe options for movies. Other than that, it was just a typical flight with nothing great or nothing really bad."
Nadelen: "Again, nothing really poor, but nothing great either."
Voordelen: "Service with a smile. As our flight was redirected to Ostend, the signage was clearly marked to get to the transfer bus to Brussels and the water that was given to passengers before boarding the bus was a nice and welcome touch."
Nadelen: "It was not clear in Dalaman Airport why they were shouting "Izmir" as if they were looking for passengers to Izmir, and it appeared as though boarding was to a flight to Izmir, yet we were all travelling to Ostend. Strange! I thought I was at the wrong gate as I couldn't see a sign indicating Ostend at the boarding area. When I asked if the plane went to Ostend they said yes and took my ticket--but this was never announced."
Voordelen: "The flight crew was very courteous, professional, and attentive. The prepared meals were tasty, nutritious and filling. Also, the selection of free in-flight entertainment (mostly the movies, and tv shows) were satisfiying. They were even able to shorten the flight time by 1-1/2 hours. I would probably fly with them again if their prices remain reasonably low."
Nadelen: "The only issue have with being on an 8 hour flight is being confined to about .5 meter of space. I couldn't move my elbows for the most part."
Voordelen: "The price is unbeatable"
Nadelen: "You can expect high end entertainment and food went you pay a half of the price of the competitors"
Voordelen: "It's not high-end, and does lack some luxuries, but for the price, you get everything you need."
Nadelen: "Lack of electrical outlets and no wifi."
AirPort medewerkers mogen wel vriendelijker zijn!
Poor service, overpriced food that did not taste good, no pouch to put anything. Overall terrible experience
ik vind het echt slecht dat mijn vlucht was te laat
Prijs is goed İncheck proces kan beter
Prijs is prima. İncheck process kan beter
The check in at the air port was appalling - disorganised - unhelpful and extremely slow - unfriendly supervisor and it caused stress for many travellers who were not sure if they would make the flight - no customer care displayed - it was a shambles
They want to charge 250 euros for an extra bag and made my sister miss her flight.
Nadelen: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Nadelen: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Nadelen: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Voordelen: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Voordelen: "The price"
Nadelen: "Screens or just at least free water or drink"
Nadelen: "How comes i am in transit and they stopp me and make a lot of troubles because i have no visa?? And after they made deporting paper to sign ??? It was really stupid thing ,, if i am in transit and i should have visa ??"
Nadelen: "Staff smile more. More room."
Voordelen: "The flight was very uncomfortable and dirty"
Nadelen: "I went to ataturk airport be mistake then I went directly to sabiha airport before the flight 45 min they gegusos stuff did not allow me to get in the plane!!!"
Voordelen: "Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional."
Nadelen: "It was hot in the plane, probably cranked up the cabin heat to 25°C :)"
Voordelen: "Cheap ticket prices"
Nadelen: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Nadelen: "One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus."
Voordelen: "I liked that it's first and last time"
Voordelen: "The fares are cheap and they charge for luggage. Check-in was smooth, boarding was as well, and the crew was smiling just a bit. But then that's the Turkish attitude I have noticed all these years. Not bad over all. My luggage made it all the way to my destination with no problems, even though there was a connection flight."
Nadelen: "The seats did not recline which makes it a little difficult to relax if the flight is longer than two hours. No entertainment and no food served (not even water) unless you pre-order or purchase it in flight."
Nadelen: "delay, onboard service"
Nadelen: "Old plain, looks like second hand from a bad dealer, no entertainment system whatsoever, no flight data provided by the pilots in English."
Voordelen: "Crew was nice Price was good Food was good but expensive"
Nadelen: "Beverage was not there not even soft drink or water Boarding was not okay it took us 10 minuets standing in airplane shuttle to Big long lan to reach boarding desk Expensive food to buy"
Voordelen: "Professional crew paying fit"
Nadelen: "Paying for drinks"
Voordelen: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Voordelen: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Nadelen: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Nadelen: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Nadelen: "Flight got delayed Grumpy crow Seats not comfortable"
Nadelen: "Every service bad"
Nadelen: "A lot of peoblems with this airlines. I will not use it again."
Voordelen: "The aircraft chair are comfortable"
Nadelen: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Voordelen: "Reasonable drink choices"
Nadelen: "Where is ayran?!"
Voordelen: "food that we bought was ok Fast boarding on time departure nice crew"
Nadelen: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Nadelen: "At check in staff did not know that I had 20 kg baggage allowance"
Voordelen: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Nadelen: "The flight was only hour and 30 min, so I have no criticism for this flight"
Voordelen: "Good price, times of flights worked for what I wanted"
Nadelen: "Transfer between flights was on a short timescale and I received several warnings from pegasus about delays at the airport, because of this I purchased a fast track via their site. This was a total waste of money as there was only one Peterson dealing with fast track and long queues, this meant that ordinary queue was dealt with faster."
Nadelen: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."
Nadelen: "Miserable experience. This was flight was diverted to Kuwait due to weather. We were told we would be taking off a few hours later. Then we were told that we would be given a hotel room for the night in Kuwait. In the end, we all just waited around in the Kuwait airport for hours without any assistance from any airline representatives. I wound up having to book another flight, as the Pegasus delay was 13 hours (even though other flights were departing to Bahrain much earlier)."
Nadelen: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Voordelen: "it's fine. It gets you from point A to point B."
Nadelen: "It's almost outrageous that they don't give water."
Nadelen: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Nadelen: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Nadelen: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Voordelen: "I never made this trip due to Pegasus delays - see above"
Voordelen: "Flight crew"
Nadelen: "How could you ask about entertainment when there is nothing to intertain in these planes! No screens, expensive and bad food, even the menue and magazines were not available on half of the seats, not to mention the worst and smallest seat i have ever been in, although i travel on many other economic airlines! There is nothing but poor, bad and boring flights. The sad thing is that i payed too much for this flight. Oh i forgot, it's also delayed and we wait for half an hour and then, they came with only one bus to take all the people to plane whwn there are many people who can't hold themselves in that crowded bus!"
Nadelen: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."