ik vind het echt slecht dat mijn vlucht was te laat
Prijs is goed İncheck proces kan beter
Prijs is prima. İncheck process kan beter
I liked that we could pre order and pay for meals. Crew was super efficient and got everything exactly right and of course we didn’t even have to ask it was all super seamless I wish other airlines would do this.
Nadelen: "the chairs are very uncomfortable for a early morning flight.. do not recline. i am not big at all.. im 154cm and 60 kg.. the chairs killled my back and next... i just wanted to sleep."
Nadelen: "Because of health reasons, we wanted to cancel the flight but there was no such option. firstname.lastname@example.org"
Voordelen: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Nadelen: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Nadelen: "How comes i am in transit and they stopp me and make a lot of troubles because i have no visa?? And after they made deporting paper to sign ??? It was really stupid thing ,, if i am in transit and i should have visa ??"
Nadelen: "Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company."
Nadelen: "We were really afraid from istanbul to beirut."
Voordelen: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Nadelen: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Voordelen: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Nadelen: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Nadelen: "No tv screens. Have to lay for food. Seats dont recline"
Voordelen: "I may never travel with this airline"
Nadelen: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Voordelen: "The price. It was cheap this time around."
Nadelen: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Voordelen: "Easy check-in with great allowances for hand baggage and checked baggage."
Nadelen: "Flight was delayed slightly but probably not the fault of the airline."
Nadelen: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Voordelen: "I liked that it's first and last time"
Nadelen: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Voordelen: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Nadelen: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Nadelen: "Wait time, customer service"
Voordelen: "Cheap ticket"
Nadelen: "Worst airline ever, no water or juice even when one of the passengers had diabetes and needed sugar."
Nadelen: "Space for the leg"
Nadelen: "They lost several passengers’ luggage including mine."
Voordelen: "The price"
Nadelen: "The seats"
Nadelen: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Nadelen: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Nadelen: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Voordelen: "On schedule"
Nadelen: "No drinks offered"
Nadelen: "Almost one hour delay to board and take off!!!"
Voordelen: "You get what you pay for, nothing more and nothing less."
Nadelen: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Nadelen: "My bag did not arrive"
Voordelen: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Voordelen: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Nadelen: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Nadelen: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Nadelen: "Old plane"
Nadelen: "the flight was delayed without telling us why we were late from our next flight"
Voordelen: "Staff is excellent, they bumped me to an earlier flight when they saw that I was early. Second time flying with Pegasus. Keep up the good work."
Voordelen: "We did an error in booking the return date, & found no point of contact to change the date"
Voordelen: "Absolutely nothing"
Nadelen: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Nadelen: "At check in staff did not know that I had 20 kg baggage allowance"
Voordelen: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Nadelen: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Nadelen: "The way of talking to the passengers."
Voordelen: "The cappuccino"
Nadelen: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."
Nadelen: "Bad Service , so uncomfortable seats ,"
Voordelen: "Seating is comfortable enough with sufficient leg space."
Nadelen: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Voordelen: "plane was clean and staff was good"
Nadelen: "the plane was late due to changing of a tire on the plane while we were on board, then having to wait for another departure slot"