The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze
The flight was late so my connecting flight I missed to Curitiba, they couldn’t hold the flight for five freaking minutes while I ran across the airport I’m 64 years old but that’s OK I made accommodations and got me on another flight six hours freaking later
Voordelen: "they change the gate last min"
Nadelen: "Should advise the passagers better"
Nadelen: "During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers"
Voordelen: "TV screens on the back of seat"
Nadelen: "TV screen stopped working mid-flight. Long wait at gate"
Voordelen: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Nadelen: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Voordelen: "All flights take off on time and arrived on time."
Voordelen: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Voordelen: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."
Voordelen: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Nadelen: "The plane was very cold!"
Voordelen: "Very clean airplane and excellent crew"
Voordelen: "sidefini landig, merci."
Voordelen: "The crew was amazing"
Nadelen: "Plane was dirty, it took flight attendants 1.5 hour to start service after take-off."
Voordelen: "They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen."
Nadelen: "Definitely the food. Pretty tasteless and unappealing"
Voordelen: "Polite and friendly crew. Comfortable seats, new plane."
Nadelen: "Definitely the food could be better. It was tasteless."
Voordelen: "super punctual"
Voordelen: "free-snack is good"
Nadelen: "non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite."
Nadelen: "The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal."
Voordelen: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Nadelen: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Voordelen: "Friendly crew, most spoke at least some English"
Nadelen: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Voordelen: "Seats are hard"
Nadelen: "Tv Service working Priority bording in bus but last to Get into the plane"
Voordelen: "I loved my trip the flight was amazing"
Nadelen: "Everything was wonderful"
Voordelen: "We arrived safely."
Nadelen: "Flight left over an hour late, we were told we would leave just a half hour late then the time just passed without further announcements of delays. Cramped A320 aircraft. Just water and soft drinks for a 3.5 hour flight."
Voordelen: "Flight on tine"
Voordelen: "There's actually footrests that fold out like a lawn chair in economy and there's lots of leg room so you can actually put your legs up and sleep. First time I ACTUALLY slept on a long haul flight. Chairs seemed to be made of soft leather or some other super comfy material. Puts the older US-based planes to absolute shame. Super soft fluffy blankets, the flight attendants were amazing, courteous, hospitable, the food and drinks were awesome, loved the movies. 10/10 would fly again."
Nadelen: "T H E R E I S N O T H I N G I D I D N T L I K E B U T I H A V E T O P U T S O M E T H I N G H E R E"
Voordelen: "CLEAN EFFICIENT"
Nadelen: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Voordelen: "CLEAN EFFICIENT"
Nadelen: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Nadelen: "Food could be healthier"
Nadelen: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."
Voordelen: "Very smooth. I slept like a baby, haha"
Nadelen: "Nothing bad."
Voordelen: "Business accommodations were great and the staff was fantastic"
Voordelen: "Everything was really nice"
Voordelen: "Everything was excellent"
Voordelen: "Overall excellent trip"
Nadelen: "No complaints"
Voordelen: "Flight was on time"
Nadelen: "not much time for food service to be expected. short flight no entertainment"
Voordelen: "Crew was very friendly."
Nadelen: "Organization for embarking was a little messy."
Nadelen: "As cadeiras poderiam inclinar mais para trás. Esconderam minha mala dizendo que não pode colocar na esteira pois estraga a mesma. Deviam te avisado antes... quase perdi meu vôo de conexao"
Voordelen: "Azui's customer service is simply the BEST. That's the most awesome airline EVER."
Nadelen: "All was just PERFECT."
Voordelen: "All on time and excellent treat"
Voordelen: "Perfeito e repetirei na primeira chance"
Voordelen: "Perfeito tambem e o que me surpreendeu foi a simpatia da equipe Azul"
Voordelen: "Friendly, and kind service starting from registration and up to desimbarkation."
Nadelen: "Announcement should be given on English as well!"
Voordelen: "Boarding, Confort, entertainment and the"
Nadelen: "I dinot like the food, the dparting delay and lack of informations about the reason of delay, the cabin was extremely hot before take off and extremrly cold during flight."
Voordelen: "Easy check-in process."
Nadelen: "Weathered interior."
Het zitcomfort was ronduit slecht. Personeel was als doorgaans top.
Covid protocol was badly monitored. Coughing people without a mask. Thank you KLM for your ignorance.
Gedoe met teveel passagiers die weigeren een mondkapje op te doen en een kat/muis spel spelen met de bemanning. KLM kwaliteit als vanouds, maar verziekt door dit soort medepassagiers.
Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"
Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"
Voordelen: "absoluut geen klachten"
Nadelen: "Uitermate tevreden!"
Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."
Voordelen: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nadelen: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Voordelen: "Very friendly onboard personnel - I really had kind of homy feeling."
Voordelen: "Overall booking and airport was ok. Food was also actually quite good."
Nadelen: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Nadelen: "Nothing special"
Voordelen: "Shirt flight but well catered, boarding was efficient and quick."
Nadelen: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Voordelen: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Voordelen: "Good flight, very attentive crew."
Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"
Nadelen: "You are almost always late!"
Voordelen: "Food and staff behaviour"
Voordelen: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Nadelen: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Nadelen: "They have mabaged to lost my luggage"
Voordelen: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nadelen: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Voordelen: "Sandwich was incredibly tasty (although not much filling)"
Nadelen: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"
Voordelen: "Really friendly staff. Great service"
Voordelen: "Cabin crew were very professional."
Nadelen: "Aircraft returned to gate due to fault and was delayed for 45 min."
Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"
Voordelen: "Delayed flight but staff apologized as for safety reasons."
Nadelen: "Very late arrival"
Voordelen: "Short flight with good communication."
Nadelen: "Nil to complain."
Voordelen: "Absolutely nothing!"
Nadelen: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Voordelen: "Consistently high standards"
Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"
Voordelen: "Very friendly and helpful personnel."
Nadelen: "At some point the luggage was lost. here."
Voordelen: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nadelen: "The amount of extras you have to click no to while checking in online."
Voordelen: "Er werd een gratis snack aangeboden en wonder boven wonder, was dat een vegetarische snack! :)"
Nadelen: "Het was erg warm in de cabine."
Voordelen: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Voordelen: "Er wordt nog gratis een snack en drankje geserveerd."
Nadelen: "Fijn dat er nog gratis iets wordt geserveerd, jammer dat dat dan een broodje kip was. Waarom geen kaas, kunnen vegetariërs ook wat eten. Nu had ik niets."
Voordelen: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Nadelen: "Flight was cancelled and we had to return to Amsterdam after du,ping fuel to make sure we could have a safe landing."
Nadelen: "Flight was delayed"
Nadelen: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Voordelen: "Good efficient flight crew friendly and helpful"
Nadelen: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Voordelen: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nadelen: "Nothing to be honest . All positive."
Better and greater selection of movies. Better food.
Nadelen: "I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!"
Voordelen: "Good service on the plane, the food was good and the seat was very comfortable."
Nadelen: "The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight."
Nadelen: "It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad"
Voordelen: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Nadelen: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Voordelen: "All was well from checking in to baggage claim."
Nadelen: "A delay of about 20 mins"
Nadelen: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Nadelen: "Flight was so delayed we missed our connection."
Voordelen: "The crew"
Nadelen: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Nadelen: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Voordelen: "the crew was very helpful and friendly"
Nadelen: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."
Voordelen: "Crew service was excellent, food even hetter"
Nadelen: "We called the day before to ask about baggage and was told was included in price of ticket. Only to get to airport and be told was not included and cost 95 euro per bag. absolutely unacceptable and will warn all future associates that travel to Portugal"
Nadelen: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"
Voordelen: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Nadelen: "I like Kayak. But am very concerned about booking through in the future with this treatment."
Voordelen: "I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!"
Nadelen: "The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding."
Voordelen: "Easy smooth transaction"
Voordelen: "The crew was great. Happy crew is a fun crew to be around."
Nadelen: "Slow delivery of bags in Lisbon"
Voordelen: "The staff"
Nadelen: "Late takeoff. Late arrival. Had to run thru the terminal to catch the next leg. Lost luggage."
Voordelen: "It was a very short flight, so non-reclining seats were not a problem. They also seemed a nice distance from the seat in front, so there was no problem of having the person in front basically in your lap."
Nadelen: "They handed out a small biscuit which made me expect water or coffee to have with it. This is not the case."
Voordelen: "Nice and clean aircraft, snack on the way to Lisbon"
Nadelen: "Cramped seats (very),"
Nadelen: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Voordelen: "food and comfort was okay.."
Nadelen: "Outbound flight - Miami check -in personal was extremely unfriendly for no reason - got charged $160 - although have not received an upgrade - the connection flight had 3h delay- resulted and 8h waiting time at the Lisbon airport after an already 10h flight"
Voordelen: "Modern airplane"
Nadelen: "1h late. Non reclining seats."
Voordelen: "The stewards and stewardessen were very professional and friendly"
Voordelen: "Anything I liked feels inconsequential."
Nadelen: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Voordelen: "The crew did a great job."
Nadelen: "The boarding process was nutz. We had to take a bus away from the terminal to board the plane. The flight was delayed. I was not very happy to have to spend $92 to check 2 bags."
Voordelen: "Crew and captain we're very kind and friendly"
Nadelen: "Flight was delighted and service staff was slow"
Voordelen: "I got to Lisbon on time."
Nadelen: "just another bus ride"
Nadelen: "Plane too small and doesn’t have the thing to charge my phone"
Nadelen: "Be aware at check-in. It seems TAP never keeps the promise on the seats you reserved/paid for. The seats reserved appear in your e-ticket and in their app after purchase. But at check-in you find you were moved to the back and to the middle. All good seats gone. Has happened frequently with us!"
Voordelen: "Food, seats, flight attendants & in flight entertainment were all very good."
Voordelen: "New plane. Seats ok"
Nadelen: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"
Voordelen: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Nadelen: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."
Nadelen: "1. Food. I think that sandwich and juice are not enough for 3 hours flight that costs 130 euros. 2. Departure time. The flight was delayed for more than 1 hours. When we arrived at Schiphol it was night already and trains to towns around were super rare. So we came in home at 3 a.m. instead of the planned 1 a.m."
Nadelen: "Flight left without us"
Voordelen: "The staff and no delays. Checking in , great customer services and she was vey efficient."
Nadelen: "The uncomfortable seats ."
Nadelen: "They kept us all day in the airport t to then tell us at 7pm that the flight wouldnt actually leave that day."
Voordelen: "Absoulty nothing"
Nadelen: "Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so."
Voordelen: "They fed us and provided good entertainment. Seats have plenty of room and are comfortable."
Voordelen: "The seats were pretty comfortable and the crew was excellent."
Nadelen: "There was no entertainment and the food wasn't good."
Nadelen: "The flight was 45 min late and nobody seemed to bother about it"
Voordelen: "Left on time. Served food and drinks. Friendly staff."
Nadelen: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."
Voordelen: "TAP and the personnel from TAP were fantastic."
Nadelen: "The Dutch/KLM gate agents were horrible. I was treated rudely and unprofessionally."
Voordelen: "Quick boarding. Crew is great."
Nadelen: "Schiphol delays everyone's life."
Voordelen: "The flight was mostly ok minus squeezing in seats. Crew was delightful. Delay lowered my rating."
Nadelen: "Severe delay. Almost missed connection."
Voordelen: "They squeezed a meal into a 2 hour flight."