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Voordelen: Seat was very comfortable. Crew was great.

Voordelen: The crew members were so sweet.

Nadelen: Flight was late. I missed my connection.

Nadelen: Seat spacing

Nadelen: Mi s-au pierdut bagajele !

Voordelen: Seat was very comfortable. Crew was great.

Nadelen: Seat spacing

Voordelen: Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines

Nadelen: very rude and extremely racist group. I will not fly them again.

Nadelen: Swiss air returned my bagage damaged and there is no way to report it!

Voordelen: It was ok.

Nadelen: N/A.

Voordelen: Wonderful on board service from the crew

Nadelen: I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket.

Nadelen: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.

Voordelen: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Nadelen: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Voordelen: Space, seats, movies.

Nadelen: I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.

Voordelen: Crew was nice

Nadelen: The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Nadelen: It was good enough.

Voordelen: Nice crew great sitting

Nadelen: Boarding has always been slow with this trip.... disorganized

Voordelen: I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection.

Nadelen: Don’t sell an unrealistic connection time

Voordelen: Easy boarding process

Nadelen: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep

Voordelen: Trip was canceled

Nadelen: Trip was canceled without costumer exchange or rebooked

Voordelen: Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!

Nadelen: Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again.

Nadelen: Better boarding and entertainment

Voordelen: Vegetarian option of the food. Constant hydration

Nadelen: WiFi

Voordelen: the crew were so nice

Nadelen: not enough room between seats

Voordelen: Nothing

Nadelen: Time schedule Better customer services

Nadelen: Flight delayed, sat on plane on ground for 4 hours then missed connecting flight.

Voordelen: Great crew & good complimentary food

Nadelen: More seat pitch

Voordelen: They vere OK!

Nadelen: Food and drinks!

Voordelen: uncomfortable seats

Nadelen: Boarding tool a long time and late take off

Voordelen: Good amount of leg space

Nadelen: Entertainment

Voordelen: The audacity of your gross negligence in a time of global pandemic.

Nadelen: Any semblance of social responsibility or ethical behavior.

Voordelen: quality of plane

Nadelen: check in takes 30 minutes since my visa was in old passport

Nadelen: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again

Voordelen: Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.

Nadelen: United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable

Voordelen: Crew was ok, food and drinks was enough for 1,30 hour flight.

Nadelen: I really expected more from Austrian airlines.

Voordelen: Nice service easy flight

Nadelen: Hot, ridiculously warm on the plane

Nadelen: To arrive on time

Voordelen: The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum.

Nadelen: Food and seat comfort.

Voordelen: The crew was very lazy and not professional

Nadelen: Don't stop demanding from the crew

Voordelen: Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate

Nadelen: Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice

Voordelen: Everything was comfortable.

Nadelen: I can't think of anything.

Voordelen: Swiss is my new favorite airline.

Nadelen: Nothing bad to report. Book Swiss!

Voordelen: Seats at the front are comfortable with space for the legs.

Nadelen: One drink within almost 4 hours flight is not enough.

Nadelen: Wachttijd in de bus naar het vliegtuig was erg lang.

Nadelen: No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información.

Voordelen: Smooth experience, no problem.

Nadelen: Better boarding and entertainment

Nadelen: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Voordelen: Place was clean; crew was nice and attentive

Nadelen: Seats are small and uncomfortable for long haul flights

Voordelen: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!

Nadelen: Honestly nothing I was really happy with my flight!!!

Nadelen: It was good enough.

Voordelen: quality of plane

Nadelen: check in takes 30 minutes since my visa was in old passport

Voordelen: Trip was canceled

Nadelen: Trip was canceled without costumer exchange or rebooked

Voordelen: Space, seats, movies.

Nadelen: I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.

Voordelen: Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious.

Nadelen: Better choice of movies

Voordelen: Nothing

Nadelen: Time schedule Better customer services

Voordelen: Great crew & good complimentary food

Nadelen: More seat pitch

Voordelen: Service was excellent. Technology was amazing. The people were Beautiful

Nadelen: If patrons were more respectful of other patrons & guidelines set in place. Thank You!

Nadelen: Turkish airlines cancelled my flight from thessaloniki to Istanbul. I had to book a different flight and paid an extra $1300.00 so I can return home. I have send numerous emails so I can get an involuntary refund and have received no response from anyone. I have send hours on hold with the airline and after holding for more than half an hour, they hung up on me without speaking to me. This is very bad for business. Never fly with the! Now I understand why their tickets are so cheap.

Voordelen: My sleep

Nadelen: Food

Nadelen: They cancelled my flight