Vind goedkope vluchten van Jakarta naar Denpasar

Good flight. Reasonable on time. Very fast luggage service. Friendly staff.

Personeel super vriendelijk zoals ik gewend ben. 2x eten voor een vlucht van 14 uur vond ik wat karig. En veel krijsende en door het gangpad rennende kinderen, maar daar kan Garuda niets aan doen.

Plane was late for 80 minutes. 10 minutes after boarding time a small announcement that the plak would be late. They could have notified earlier, since the plane started late that day (going back and fort from Lombok to Jakarta), at 45 minutes. Bad communication, no clear time pad, 3 times change of boarding gate which gave a lot of stress.

I will never ever fly with superairjet ever again. I have never had such poor service. First our flight was cancelled due to i don't know. Rebooked to another flight two hours later which was then delayed for over an hour. I asked personell at the counter at the gate for a little compensation. To which we are lawfully entitled. But they sent me of with some statement that a cancellation doesn't count as delay, which law clearly states it does. Furthermore staff were mostly preoccupied with their cellphones in stead of providing any kind of service. The boarding gate changed several times on the tv screens at the gates. I think we have been to at least 5 different gates. Also the not to helpfull groundstaff could/would not tell us anything other than that it is because of some kind of planning. Why use tv screens with information if the information is incorrect and confusing. Why use staff if they only mind their own phones. Finally and quite sudden people started to move to a gate at which we we were supposed to board the plane. Personell checking our boardingpasses had the audacity to tell us we should hurry because we were late. Nobody told us anything.