The Covid document screening is a joke. Also crying babies
Food was great except for the snacks. Crew is excellent!
Voordelen: "Everything was better than expected."
Voordelen: "Comfortable (only) because lots of empty seats."
Voordelen: "Pilot and staff were informative and great"
Nadelen: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
Nadelen: "Less legroom than other airlines but have never flown to South America before"
Voordelen: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Nadelen: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Nadelen: "Cheerless stewards could perk up."
Voordelen: "Food, timeliness, comfort"
Nadelen: "Not sure"
Voordelen: "The flight was delayed several times due to bad weather in Tampa. The gate agent was good at explaining the problem and said it was the FAA that had put a ground stop in place. It was nice to be informed about what was going on."
Nadelen: "The cabin was very noisy -- don't know if the AC fans were cranked up or what, but the constant roar made it difficult to converse with the crew about snack and drink choices."
Nadelen: "Ear buds that allow me to hear the movies clearly; better equalization of the treble, bass and volume. I had to constantly turn volume up and down because of fluctuations in the movie sound track."
Voordelen: "Crew was great. Always attentive to needs of the passengers."
Nadelen: "Can't really think of anything unless you can shorten the flight!?!"
Nadelen: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Nadelen: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Voordelen: "The inflight entertainment options were great!"
Voordelen: "staff was friendly and very attentive to my needs."
Voordelen: "Good seating, great food, good service."
Voordelen: "Crew was very pleasant"
Nadelen: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Voordelen: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Voordelen: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Nadelen: "See other side."
Voordelen: "Food was great as was the selection of movies available. The seat was comfortable and had enough leg room."
Nadelen: "Lines was confusing and the various boarding tiers were not announced properly (Delta One, Sky Priority, and Zone 1 were all together and Zone 2 started boarding way before the priority lane was finished)."
Voordelen: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Nadelen: "See above!"
Voordelen: "Entertainment was outstanding and the food was very good. The service was excellent."
Nadelen: "Boarding takes too long"
Voordelen: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Nadelen: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
Voordelen: "-Timeliness -Friendly staff especially considering the ill reputation of Delta flight attendants in domestic flights within the USA."
Nadelen: "-Boarding by zone wasn't carried out. Everybody, other than first/business class, stood in one long line for over an hour. -Quality of food should be improved. Please stop serving starchy wraps. And let the hot tea be hot, not lukewarm. - Please no popsicles for adult passengers. Please serve ice cream in cups."
Voordelen: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Nadelen: "There was no Christian music on the music section."
Voordelen: "Best part, no one sat in the seats next to me so I got to lay down and sleep. Staff was nice, food was fine."
Nadelen: "This flight was good"
Voordelen: "Liked the food, the crew were cheerful and helpful. Service was great."
Nadelen: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Voordelen: "The crew, the food, the amount of beverages served"
Nadelen: "Leg room"
Nadelen: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Voordelen: "Good flight overall"
Nadelen: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Nadelen: "No dairy free options!"
Voordelen: "Friendly and courteous crew, great food, comfortable seating, quick luggage retrieval. Wow!"
Voordelen: "Friendly staff, good service and on time departure/arrival. Was also quite pleased with the food options available during such a long flight."
Voordelen: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Nadelen: "Dutch sub titels on fims would be good"
Voordelen: "A good basic no frills flight"
Nadelen: "Luggage missed the flight and was delivered later that say. It is the same as happened the last time we took this flight."
Voordelen: "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
Nadelen: "Not a lot of family movie selection"
Voordelen: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Voordelen: "Rustige vlucht met goede voorzieningen en verzorging. Attent en vriendelijke personeel"
Nadelen: "Geen opmerking"
Voordelen: "Rustige vlucht met goede voorzieningen en verzorging. Attent en vriendelijk personeel."
Nadelen: "Geen opmerking."
Voordelen: "I was able to sleep!"
Nadelen: "Could not get comfort upgrade"
Voordelen: "Het behulpzame personeel in Atlanta."
Nadelen: "De onbetrouwbare procedures bij KLM en Schiphol. Kan niet online inchecken bij Delta: KLM operated. Alleen op Schiphol. Daar ook niet bij machine. Naar een loket. Die meneer geeft aan: stop uw koffer in automaat. Die accepteert niet. Had die meneer ook gelijk kunnen zeggen. Volgende loket. Die mevrouw geeft groen Delta label: uw bagage wordt in Atlanta direct doorgezonden naar Kingston. Ik loop dus door in Atlanta. Maar behulpvaardige meneer melde: uw bagage wordt niet doorgezonden. Nooit uit Amsterdam. Wie moet ik dan geloven? Ik toch maar wachten. Blijkt koffer toch van bagage band in Atlanta te komen. Als ik op Delta/KLM info had vertrouwd, was mijn koffer dus pleite geweest, want niet doorgezonden. Geplande tussenstop duur van 2 uur was volgens douane te weinig. Dat klopte. Haalde maar net vlucht Atlanta/Kingston."
Nadelen: "Erg opeengepakt geklemd. Mijn bloed stolde bijna."
Voordelen: "for a 9.5 hour flight, the seat was actually pretty comfortable. The A330 is definitely more comfortable than 767. While the food sucked on my outbound flight from atlanta to london, the food on the amsterdam to atlanta flight was pretty good. there was a lunch, a snackbox and then a hot snack before landing. There was plenty of beer to drink so that made the flight better."
Nadelen: "first, the entertainment system was busted. you could use the flight tracker and play games, but couldn't watch any movies or tv shows. They only told us about this 5 minutes before boarding. There was wifi so you could stream shows to a tablet, but that assumed you had a tablet and that it was charged because the usb ports on the nonfunctioning entertainment system were, you guessed it, nonfunctional. Fortunately we had charged tablets and were able to stream some shows but they kept buffering and locking up because the gogo wifi wasn't working very well. About half the flight attendants were friendly but the other half obviously didn't want to be there. The last half hour was pretty bumpy due to remants of a hurricane in the area. The person behind me was frantically looking for a barf bag but we found out that most of the seats didn't have them. So that could have been ugly. I flew delta for the skymiles but based on this trip I will either fly on their partners (virgin, klm, airfrance) for reduced mile credit, or choose a different airline."
Voordelen: "The flight was great, the food really tasty and really nice plane."
Nadelen: "Standing in line for 5 hours without knowing what I'll be able to do. My entire body still hurts!"
Nadelen: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Voordelen: "The airlines: KLM and Delta were great."
Nadelen: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Voordelen: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Nadelen: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Voordelen: "Crew was great; super easy boarding process; flawless take off and landing."
Voordelen: "It was absolutely on time. Great!"
Nadelen: "The meal is always too spicy and for more south Asian style. I prefer more European meal."
Voordelen: "Everything ran on time."
Nadelen: "Understand sometimes out of airlines control but reduce delays"
Nadelen: "The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app"
Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"
Voordelen: "Smooth boarding/ de-planing ; everything was on time"
Nadelen: "Small aircraft"
Voordelen: "Friendly crew"
Voordelen: "Quick flight."
Voordelen: "Crew was amazing"
Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."
Voordelen: "service was good"
Nadelen: "seats are too congested"
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"
Voordelen: "Flight was very brief so not much to evaluate"
Nadelen: "There was a problem with the plane but there was time to make up the lost time however it seemed no one was in charge. We were not even told of the problem until the flight was already 30 min late. Then there did not seem to be a plan to fix things. The flight was 1 hour and 15 min late meaning we miss our great connection."
Voordelen: "Helpful staff, very pleasant flight and even arrived early!"
Nadelen: "The fact that you had to buy even water."
Nadelen: "Not enough overhead bin storage space. If they want to start charging people for bags they need to improve their overhead storage ability. This was a commuter flight from Amsterdam to London. So the entertainment was not really there"
Voordelen: "Clean aircraft, pleasant cabin crew."
Nadelen: "Flight was delayed. They were aware that many of us had a connecting flight with not much time to get through passport control and to the gate. The crew should have let us off the plane first... we were sitting near the rear and only just made our flight"
Nadelen: "The complete lack of help from BA staff after I missed my flight. No helpful suggestions at all when I asked for guidance. Just 'the flight is closed and there are no more seats left today'."
Voordelen: "Comfortable short hop"
Voordelen: "Nothing, nothing. At all."
Nadelen: "After hours at the gate, the flight was finally deemed cancelled. I missed my layover and was forced to stay over night at a airport hotel. I had paid a change fee to come home specifically for that day which I lost, not to mention 9 hours in the airport... the flights for the following day were totally downgraded from my original booking. Was so upset I could have cried...."
Nadelen: "We where not able to take the fligth's due to a passport issue, according to Netherlands rules my passport should be valid 90 days before entering the country and my expired July 29, 2018, when i booked no one advised me of such rules. I'm trying to contact Brittish Airways to see if I can be refunded."
Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."
Voordelen: "Fast as smooth"
Nadelen: "Delays and overbooked flights"
Voordelen: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."
Voordelen: "Crew were nice and helpful"
Voordelen: "The flight was short"
Nadelen: "Upon arriving at the check in desk we were told that a member of our party had been removed from the flight. While trying to work out a solution with the attendants they were incredibly unhelpful, knew very little about the situation, and at times mocked us. Lisa at the AMS location was particularly rude to the members of our party."
Voordelen: "Polite crew, flight was on time landing - even early. Seats were comfortable."
Nadelen: "The male crew in the bag is not try to help people put on the carry on language to the top of cabin. He stood there and look at us. When I directed to him and asked for help, he just stood there for few sec. and decieded to help me but with an attitude. Same as the other lady need their help to put the backpack in, both male crests stood there and wasn't planning to help, and the passenger stood up and assisted her."
Nadelen: "Flight was late"
Nadelen: "According yo the kayak app on the moment of booking the flight was going to Heathrow, but it went to Gatwick. In addition, the tariff did not include one checked luggage as shown on the app as well. Really disappointed with my first use of kayak."
Voordelen: "Some sleep"
Nadelen: "No food or drink provided in crappy seats"
Voordelen: "the staff was nice"
Voordelen: "The staff where very good, was comfy for short trip"
Nadelen: "2hr 40min delay, and a very hectic and long boarding process"
Nadelen: "90 minutes delay for a 1 hour flight. They blamed the weather but no other flights were delayed except this one. Also, I purchased a seat with no checked baggage allowance and was NOT aware of this when I booked. Will not be flying British Airways again."
Voordelen: "Quick and efficient. Very informative about delays."
Voordelen: "When it got going, a pleasant flight."
Nadelen: "The delay was longer than the flight, although not necessarily BA's fault."
Voordelen: "The crew was excellent and attentive and I was mostly comfortable."
Nadelen: "I bought a return ticket for my daughter to fly to Amsterdam for the summer. I was allowed to purchase this flight from Kayak and BA from ATL to LON to AMS. Departure was for the end of May to the end of August. When we were checking in the attendant told us that the ticket was no good and we had to purchase another ticket because the travel was over 90 days. At no time did BA or Kayak let us know this information but had no problem selling us this ticket. We were literally extorted for another $1000.00 so she could depart. Shameful! Will not be using your site or BA ever again."
Voordelen: "Nothing, I never had the opportunity to board"
Nadelen: "We had a quick trip planned to the go to London traveling from Amsterdam with British Airways. We were able to check in without a problem, but getting through airport security took a substantial amount of time, which caused sever delays getting to the gate. Once at the gate, we were told that we could no longer board the plane as the gate had already closed. Even more shocking, the service people told use that our entire itinerary (AKA our return flight) was cancelled as a result of this. You can imagine our frustration as we had tickets in hand looking at the door to the plane that we would have been allowed to walk through had security taken 5 minutes less. In the states, if airport security is holding you from missing your flight, this is communicated with the airline and proper arrangements are made. Unfortunately, this was not the case, forcing us to buy a new (last minute) ticket and losing a lot of money."
Voordelen: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Nadelen: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."
Voordelen: "Nothing - I arrived eventually."
Nadelen: "Undue stress, over booked flight, lost luggage. Zero customer service. Will never fly BA again."
Voordelen: "easy boarding, land at T5 which is a very well designed terminal"
Nadelen: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."
Voordelen: "There seemed to be more leg room then other international flights. They fed us 2 meals and a snack and kept bringing around juice and water."
Nadelen: "The only issue I had was having to check my bag. I didn't feel it was necessary."
Nadelen: "Weinig te eten weinig te drinken voor zo'n lange vlucht. Geen geluid op entertainment"
My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful.
Really bad service at Athens airport.
British Airways cancelled my flight just a few hours before my departure. Very upsetting.
Voordelen: "Flight was on time."
Nadelen: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Voordelen: "We landed a bit early"
Nadelen: "We didn't get the seats that we paid for. And all we could get was the last row."
Nadelen: "Awful awful baggage collection in Madrid - longer than. One hour"
Nadelen: "This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it."
Voordelen: "Everything was fine and smooth"
Voordelen: "On time"
Nadelen: "Free wifi for economy class"
Nadelen: "Todo estuvo excelente!!!"
Voordelen: "Crew vriendelijk"
Nadelen: "Te weinig beenruimte, handbagage moest toch in het ruim, lang wachten op koffers heenreis"
Nadelen: "more comfortable seats and space, better food"
Nadelen: "Online check in didn’t work."
Voordelen: "All ok"
Nadelen: "Free WiFi never worked !!"
Voordelen: "Got In ahead of schedule"
Nadelen: "The boarding process"
Voordelen: "On time and pleasant service ."
Nadelen: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Voordelen: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Nadelen: "Food and entertainment low only because they weren’t included. Flight experience was very good. Left a little late"
Voordelen: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
Nadelen: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."
Voordelen: "Wine and ham in Spain."
Nadelen: "I went jfk to mallorca through Madrid. Upon arrival to Madrid the passport control was 2hrs so we and a lot of other people missed connections. At the Iberia counter we were put on the next flight out to mallorca, that seemed to be no problem (FYI bags will be late and you may too since iBeria ‘must’ keep thee on time global record) , other than our bags came a day later. UPON arriving 20 days later for our return trip they said our return trip was cancelled because of a ‘no show’ on our original inbound trip. They said they had no proof we were on the next flight and asked for our Receipts to prove it. Said we had to buy new tickets, after 2 hrs, crying, yelling and most of Iberia telling us there was nothing they could do (told us to call BA since they were the co share for them) we finally got a high enough supervisor and they put us on the return flights. I’m sure we would have had to buy new tix if the flights were full. Have been overseas many times and this never happened. Will not use a 3rd party online ticket agency again- will go direct to airline, and not Iberia."
Nadelen: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Nadelen: "We have to spend almost one hour because of delay"
Voordelen: "I found the flight to be about average for an economy flight"
Nadelen: "I did not like that we had our luggage split in layover had to come Out of airport just to get it"
Nadelen: "Absurd weinig beenruimte. Alleen geschikt voor mensen kleiner dan 1.50m. Je kunt het best de hele vlucht op het toilet gaan zitten. Dit was één keer, maar nooooit weer!!! Sterk af te raden!!"
Nadelen: "Belachelijk weinig beenruimte, waardoor ik niet eens recht in m’n stoel kon zitten!"
Nadelen: "Tiny food. Late one hour."
Nadelen: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"
Nadelen: "One of the shows I started watching on had one episode. Handmade tail?"
Voordelen: "This trip would have been another good experience for me flying with Iberia if it wasn't for the man that was sitting behind me. He didn't want me to recline my seat because he wanted to cross his legs... I told him that the guy in front of me had his seat reclined all the way and I wanted (sort of needed) to do the same, then he got aggressive with verbal abuse, called me names and he punched my seat. So I called the flight attendant and told her about the incident. She was nice and calm and told the man in a very respectful way that I wasn't doing anything wrong and he should not behave in an aggressive manner, etc. The man kept mumbling insults addressed to me while talking to his wife and making sure I was hearing it.... And he kept kicking my seat every now and then, and made a fuss every time he went to the toilet. He really ruined my flight experience to New York."
Voordelen: "Arriving safely on time."
Nadelen: "Uncomfortable seats, unable to adjust temperature individually, huge temperature swings from hot to cold and back to hot, terrible food, impersonal crew service."
Voordelen: "The crew was great, we were on time and the food was airplane great"
Nadelen: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"
Voordelen: "Spaciousness of plane"
Nadelen: "Boarding was a zoo! The stewardess in business class was very rude. The food could be less starchy."
Nadelen: "The crew is so rough, never smiling, and speaking very poor English. Well, it was Iberia, and they are famous for that. When the Spanish company will address the fact that customer service should be their top priority is still to be seen."
Voordelen: "I enjoyed the food and entertainment"
Nadelen: "We were delayed so I had to run to my connecting flight. Got on, bags stayed in Madrid."
Voordelen: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Nadelen: "Not a British airways flight, but Iberia. No TP in the head"
Nadelen: "Felt like a sardine in a can."
Voordelen: "Seating was very comfortable. Good food and beverages. Was offered beer and wine as well with our meal. Extensive selection of entertainment at seat."
Nadelen: "Boarding was a little confusing. No overhead signs to indicate boarding groups. Announcements were hard to hear. Stewards were hard to contact mid-flight to ask for water to drink. A long flight, and it would have been nice to have more available."
Voordelen: "I liked the cabin crew, Iberia has the most beautiful bears on board! So handsome guys on beard!!!!!!!"
Nadelen: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Voordelen: "Very good food overall. Picking up utensils a little slow. Good coffee. Lavatories were accessible at all times. I was able to get aisle seat without a hassle. Good movie selection l. Movie quality itself was disappointing l."
Voordelen: "On time."
Nadelen: "Small plane so comforts are limited."
Nadelen: "flight was late"
Voordelen: "Space, meals, movie selection"
Nadelen: "Kept us waiting for five hours"
Voordelen: "Crew was nice"
Nadelen: "Checking was a mess : Could only check in for the first flight, checkin for the second time was available 24h before the second flight, and when I finally was able to check in, it failed. so I had to check in at the desk in Paris. I also was not sure if I had to checkin at the AA desk or Iberia desk : ended up being AA, but you all should be clear about this and say it on your confirmation email for multi company flights. My ticket said Iberia but the flight was handled by AA. Food was awful and no personal screen in the plane, but that's not your fault."
Nadelen: "Seats do not recline. Not even water was offered."
Nadelen: "I do not like that I can't check onnline. They mention that because the reservation with Fianair, I only can do the cheking at the desk."
Nadelen: "The aircraft has air condition problem and they whole flight was extremely HOT!!!! Cabin crew paid very little attention to this until we were 4 hours into the flight and basically said there is nothing I can do. I call for the head of the cabin crew and she took 2 hours to come talk to me. I had to wait for here to come out from her flight nap in the crew quarters."
Nadelen: "Screaming toddlers for most of the flight."
Voordelen: "Also very nice crew and comfortable plane"
Nadelen: "We flew Iberia to Madrid, changed planes and continued with Iberia to Boston. While the plane and crew were great, between Madrid andBoston we were severely bitten by bugs - probably a kind of gnat. I was bitten on the face and arms and my wife was bitten on the face and neck. We are still covered. This has caused us much discomfort (including welts) well as cost to ensure these bugs did not come home with us."