No leg room. Very uncomfortable long flight
Nothing but the best on this flight . Keep up the good work .
I would never book Etihad ever again.
3hr delay with severly lacking communication
Voordelen: "did not get the flight,because of no not given correct notice"
Nadelen: "don't know,flight missed..virgi s fault 100%"
Nadelen: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"
Voordelen: "Only cleanilyness inside the plane"
Nadelen: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"
Voordelen: "My seat was dripping from the top and I got my shirt wet while I dozed off!! The cabin crew gave a bundle of tissue saying, "pls help yourself""
Nadelen: "The flight condition should have been better and the Etihad should learn how to help guests reach their destinations on time"
Nadelen: "The airplane broke from Abudabi to Delhi with 4 hrs delay."
Voordelen: "every thing from the new plane until arrive it was amazing"
Nadelen: "nothing every thing i like it"
Voordelen: "The crew"
Nadelen: "sea food"
Voordelen: "The flight entertainment system was fantastic."
Nadelen: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"
Voordelen: "Planes were good with good leg room"
Nadelen: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Voordelen: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Nadelen: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"
Voordelen: "Both planes had USB ports for charging phones. Food was better this time."
Nadelen: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Voordelen: "Service and professionalism of the Etihad Crew"
Nadelen: "Ook voor economy is de seating aan de krappe kant."
Nadelen: "Ook voor economy is de seating voor iemand van 1.85m aan de krappe kant."
Nadelen: "Flight was hot ac not working enough food was horrible."
Voordelen: "More legroom Crew was couteous"
Nadelen: "Poor quality food Old planes"
Voordelen: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Nadelen: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Voordelen: "Charging for devices at the seat, not too cramped."
Nadelen: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Voordelen: "Flight was very comfortable from boarding to landing."
Nadelen: "Food was just very normal and lack variety. Should provide more options."
Voordelen: "Same as Above"
Nadelen: "Same as Above"
Voordelen: "Not much. Free shower at the airport was welcome."
Nadelen: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."
Voordelen: "MUTTON WAS EXCELLENT"
Nadelen: "SAME MOVIES BOTH FLIGHTS"
Voordelen: "All the bags were received safe and undamaged."
Voordelen: "Was not rendered the service inspite of being charged"
Nadelen: "Custormer services"
Nadelen: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"
Nadelen: "The seats never recline. All the 4 leg seats had reclining ossue"
Voordelen: "correct temprature flight crew was good food was good"
Voordelen: "Decent plane Decent food Decent service"
Nadelen: "Abu Dhabi Airport Is The worst! Going through the transit area is hell. The wall of people extended out of the hall and up the stairs. Shear hell"
Voordelen: "Cabin, boarding"
Nadelen: "Transit through Abu Dhabi is a pain"
Voordelen: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Nadelen: "The second flight took off quite a bit late but we did make up some of the time"
Voordelen: "The Crew was responsive and attentive."
Nadelen: "The On Boarding process, a bit too many checks on the weight of Carry ons (7Kg)and Laptop Bag (5Kg), which was a big inconvenience and I never experienced with any other airlines and believe me I have flown on virtually every airline. The food options were limited and the crew ran out of food choices (Veg) fast."
Nadelen: "The staff at Kathmandu airport Etihad check-in counter was very rude. He asked too many unnecessary personal questions and asked to present the document to verify."
Voordelen: "The plane was fantastic, although my experience is slightly more skewed towards a positive one given the flight was fairly empty and we were free to choose alternative seating after takeoff. The plane itself was fairly comfortable, a noticeable step up from budget lines, and the staff were an absolute dream. Very very friendly, never seemed put out and frequently checking on passengers. The difference of inflight entertainment technology was certainly VERY noticeable & I actually preferred it. Better, clearer, bigger screens. It just changes the experience for the passenger if we can be happily distracted."
Nadelen: "Really only the food. There was one meal which I didn't eat after tasting - it was just tasteless and not worth eating. A scone sandwich would have been more preferable. I still believe the standard of inflight food could be raised a notch or too, even if it was looking at a company like Pret A Manger and offering some nice sandwiches, fruit and soup, that would be more desirable and satisfying."
Voordelen: "Prices were cheap. Flight direct to Dublin."
Nadelen: "Seats are very hard. not a lot of padding. Food was very poor."
Nadelen: "Boarding process,"
Voordelen: "Leg room"
Nadelen: "Boarding was chaotic Crew wss average in service"
Voordelen: "Food and entertainment"
Nadelen: "Bad seats, bad legroom and very cramped isles"
Voordelen: "Excellent crew."
Nadelen: "Seat in front reclined too far back Fewer food options despite pre-requested meal."
Voordelen: "I like their perfect schedule."
Nadelen: "I don't get non veg option. They don't provide blanket at my seat."
Nadelen: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Voordelen: "Staff was accommodating and friendly."
Nadelen: "Aircraft condition, smelly."
Voordelen: "Timeliness of the flight and communication from the flight deck."
Nadelen: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."
Nadelen: "i did not get my luggage yet"
Nadelen: "No person travelling from New York received their luggage in New Delhi. After a frustrating wait in Abu Dhabi terminus for 24 hours to be subjected to another wait & search for luggage & eventually fill the displaced luggage forms was quite an ordeal. The only silver lining was that the luggage was eventually sent home after 72 hours. NEVER EVER RECOMMEND ETIHAD FOR TRAVELLING"
We were not allowed to board the flight to Riyadh from Istanbul! At the boarding gate we were not permitted to enter saying you are Indian or of Indian origin and Saudi government has asked not to board us!! We were stranded at Istanbul airport for more than 24 hours and had to book our own separate ticket to get to India! Kayak or Chatdeal.com who issued the ticket were not helpful at all. I will not use these sites or recommend these sites for ticket purchase to anyone.
Entertainment not working
Voordelen: "Great crew! Smooth flight!"
Nadelen: "Change the food which was tasteless and was only bread."
Voordelen: "Crew and plane were great.."
Nadelen: "Worst transit lounge/airport.... i thought I was back in India in the 80s!!! Same on Saudi and the Saudi Airport!! Never again!!"
Voordelen: "Going on time and arriving in time"
Nadelen: "Offering a simple snack"
Voordelen: "I don’t like it at all no buddy what to do he’s work I missed this flight coz of the security I passed 2 of them and in the third one I hade liquor from the duty-free so they don’t wanna put my hand back to the cargo"
Nadelen: "If everybody does his work right and being helpful all this wasn’t happen if they take my handbag and put a number on it or tag and put it to the cargo I wasn’t missed my flight and go to Washington not JFK"
Voordelen: "It was pain in the bot no buddy wanna do he’s work missed the flight was so scared from how people treated me at the airport. And I didn’t go to Washington they changed my flight to JFK NY"
Nadelen: "If people do them work and they helpful then I was not missing my flight ."
Voordelen: "Nice and smooth"
Voordelen: "The crew is amazing and flight is fine. There was a meal service on the 2 hour flight."
Nadelen: "The Jeddah airport is horrible. 3000 people, one filthy bathroom, not nearly enough seats in the small gate areas."
Nadelen: "Entertainment wasn’t working , toilet not enough only 2 at the end of plane"
Voordelen: "The crew was very professional and the coffee was great."
Nadelen: "Boarding was unorganized and late, the bus drive to the plane took 15 minutes to get to, the seats and cabin looked old and frayed, the flight departed late, one of my luggage did not make it to my destination. This is the worst airline I have traveled on."
Nadelen: "The crew was not helpful. We kept asking for many things but they don’t bring them from the first time. They gave me food as normal and when I opened it they brought my requested special food which should be given to me earlier."
Nadelen: "They way of handling it, I had no choice but to use Saudia(domestic flight)"
Voordelen: "The in-flight service was great. The flight crew was polite and courteous. Overall, the flight duration from Jeddah to NYC was bearable."
Voordelen: "The food was not up to the mark. The sandwich was not good. Even the juice was not kept in the cooler felt it was bad. TV was not working Food tray was flakey."
Nadelen: "2.5 hours delay"
Nadelen: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Voordelen: "Plane was very empty, service was amazing, brand new plane"
Nadelen: "Was great"
Voordelen: "I liked that there was an area for praying on flight. Also, I liked the food."
Nadelen: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
Voordelen: "Direct Flight"
Nadelen: "Late by an hour."
Voordelen: "The crew was very helpful"
Nadelen: "The flight was on time"
Nadelen: "The Jeddah airport is complete chaos. Avoid if you can"
Voordelen: "Just the entertainment selections"
Nadelen: "They changed my flight numerous times and the food was cold"
Nadelen: "Airport of Jeddah"
Voordelen: "Short transit"
Nadelen: "People are rude"
Voordelen: "The seats were bigger than average."
Voordelen: "Praying Area onboard"
Nadelen: "However the food was good, only two small meals about 10 hours apart!!!"
Voordelen: "Their manners, asking if any more service is required when i get one. Humble, Gentle, Helping at all time giving extra food if required. Haq"
Nadelen: "The crew has love for Humans, and treat them as humans, feeling their requirements and needs."
Voordelen: "Very good service and in time"
Nadelen: "Jeddah terminal was one of the worst. There was no WiFi service at the terminal. In flight Service was ok. Bathrooms were terrible at Jeddah airport."
Nadelen: "Jeddah airport"
Voordelen: "Crew members behavior."
Nadelen: "This airline is not spending enough on customer services . They have low quality food and cheap drinks. My flight from Dhaka to Riyadh in Saudi Arabia was an 6 hour flight during the flight I get hungry and I asked cabin crew members to Have some snakes unfortunately they replied me we dot have any meal we only have some snakes. It was horrible experience for me to stay hungry. I was traveling business class and I asked them to have some drinks but they told me we don’t serve any alcohol. No food No alcohol No good music I will not suggest anyone to board this airline."
Nadelen: "Delay 30 minutes"
Nadelen: "They rescheduled my flight from Jeddah to Abha without letting me know. Even being at the gate an hour before departure they declined to take me on the flight due to the fact that I had checked in luggage. After a 16 hour flight from LAX to Jeddah this was horrible to make my layover even longer . Asked for a voucher to use their lounge and they refused..."
Voordelen: "I feel good to travel with Saudi airlines, the departure and arrival is on time onboard the facilities provided is good, the crew is good"
Nadelen: "Entertainment system did not work in my seat. Food quality was bad"
Nadelen: "Food awful. Total retail Value < &1."
Nadelen: "Movie collection"
Nadelen: "Flight was delayed for more than one hour. Flight attendant service was bad and he didn't show any hospitality"
Voordelen: "flight time"
Nadelen: "The man next to me wanted me to change my seat. I was so offended that I changed my seat."
Nadelen: "Delayed flight Bad captain Turbulences"
Nadelen: "The way they surve the food and drinks was very bad it should be more gentel to make saudia better"
Voordelen: "They are really improving"
Nadelen: "They were telling us about the entertainment and when we took off they switched it off"
Voordelen: "Mostly every things"
Nadelen: "Bus transportation to be elemenated"
Voordelen: "Everything was good"
Nadelen: "My luggage did not make it and when I called the number Saudia gave me, no one picked up. I tried other numbers I found online, but none of them worked. Saudia eventually brought my luggage to my hotel, but I had no way of knowing whether my luggage left my original destination or not."
easy and ontime, the only downside was TSA at JFK. extremely rude, in fact, it was not very busy that day, and 2 of the TSA agents were just making fools of themselves, yelling at passengers and treating them like cattle. Everyone was complaining about them but I think they were all afraid to confront them about their behaviour because they thought it would cause a delay. I do not care about any of that and I opened my mouth and told them there behavoiur was unprofessional and rediculous.
Flight was fine , aircraft was old. Staff were good. On time
The air pilot couldn’t avoid the clouds and it was too much.
Excellent experience, the booking process and the flights were great. I know I have read some bad reviews about chatdeal, but my experience was just great.
Excellent experience! I booked through chat deal, and after I booked, I read some bad reviews.....I found that was not the case.....I had to change my ticket before the flight and customer service took care of the change with one phone call and even got me a refund, even though I did not buy travel insurance. The planes were on time an surprisingly comfortable. I just had a great experience throughout the whole process. I'll definitely use them again.
Delay delay and again delay
The worst flight in decades.
The transfer from terminal 4 to terminal 1 was horrible at jfk taking buses and walking outside of the terminal and the TSA was horrible and slow
Food so so. Very professional staff
The return flight food was more than disappointing. After two weeks of fine Italian food the fare was only fit for prison.
The flight left 20 minutes late arrived about ten minutes lates. It took 30 minutes to revive our bags even though priority. The flight and crew were fantastic.
seats hard,poor food ,suspect it was an older plane
Flight attendants seemed annoyed and not happy to be there
Terribly slow check-in. Boarding ok-front and rear plane entrances were used. Short flight so no food.
Royal jordanian Website says check in closed 45 minutes before departure. In reality, it close 60 minutes before. Due to another flight delay, we arrived 50 minutes before. We didn't get our flight and had to but other very expensive tickets for the same flight the next day. Very disappointing.
Good service. Horrible condition of seat cushion in main cabin. They feel like a piece of plywood
Service was great. Plane in good condition except for the seats in main cabin; zero cushioning for a torturous 8:5 hr flight.
I was not able to travel this flight because you would not honor my legitimate claim for a death in the family as a third party seller of tickets.
Packed. Small seats. Sick passengers. Boarding slow.
The flight was shaking the whole time. We paid for kosher and gluten free, and we didn’t get it and as a family, we paid for sitting together and they put us separately. The crew was very unimpressed It looks like they don’t care. It’s looks like they don’t even care from our situation. Very poor flight will never book again with ITA.
The entertainment didn’t work we order food gluten-free and kosher and they promised me they will have it and we pay for it and still on the flight. We didn’t get what we paid for. The plane was shaking the whole flight.
I would highly recommend to anyone to fly this airlines. I would fly with them again, the flight and crew were amazing, the only thing that wasn't so good was the food but no big deal. I'd still fly with them again for another long flight. I had lots of room with the seat as well.
Honestly the flight was great, the flight crew was great. I would absolutely fly with them again for another long flight like this. The food was the only thing that wasn't so great but not that big of a deal...I would highly recommend to anyone
I recommend to fly with this company excellent service
ITA lost our luggage when we arrived to Venice. This trip is for our Honeymoon
Sandwiches needed something like mustard
The ticket counter did not even open until 8:30 AM. They could not find our reservation even though we had a confirmation number. After about 20 minutes they finally found our reservation. They would not let my daughter and son-in-law book a seat online because they had an infant. So they had to get seats at the ticket counter which by this time there was not any decent seats left.
We were delayed leaving so we missed our connection. They paid for all of the travelers with us to get a hotel room but the hotel sold out and some people had to sleep in the lobby. All in all a pretty horrible experience.
Flight was awful. Team wouldn’t check our bags to final destination.
Great service as usual thanks
The quality of the food must be improved Everything else is perfect
Sitting very tight less than what I expected beverage and snacks below par over all for relatively short flight ok wish other better cheap airline may have better service with less money
Great ride with excellent service
Service was great - flight attendants, on time, etc. the food was ok and the movie choices were limited…. But those things are minor in comparison.
On time Check in. That was not good after sittng in our sits, having been to change the places!
I wish there was ways to charge the phone while in the flight and that the service was better.
A few things, the boarding process was very bumpy and complicated with an interview and things that seems out of order. Once in the plane I think the entertainment was very poor. They advertise wifi, and tv programs as well phone signal and none of it worked properly. There was also no way to charge the phone or electronic devise while in the flight.
The seats are old and very uncomfortable and it felt dirty. The crew where very unhelpful and unwilling. They ran out of vegetarian meals and just didn’t care about it. It was just an awful experience.
Deplorable never fly again
Deplorable, never fly again
Was very uncomfortable fly, chair to old and uncomfortable. People from my back pushed back the chairs the whole fly.
You screwed up on my flight, then didn't apply my meal choice to the airway so I didn't have anything to eat the whole 8hour flight. and whats up with the second piece of checked in baggage not being allowed? You should tell customers theres a baggage embargo.
you screwed up on my meal choice and I didn't have anything to eat the whole 8 hour flight.
Very rude flight attendance. No accommodation for special needs. Food is horrible. Very disappointed. Won't fly with ITA again!!