Voordelen: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Nadelen: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Nadelen: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."
Voordelen: "Food and entertainment was great."
Voordelen: "food is amazing"
Nadelen: "seat is outdated, but new seat for biz is coming very soon"
Voordelen: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Nadelen: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Nadelen: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Nadelen: "Entertainment device was broken, and there was no crew passing by (without food or drinks) to ask him/her about it."
Voordelen: "Turkish got us on board although our incoming flight was delayed."
Nadelen: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Nadelen: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Voordelen: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Nadelen: "All good."
Voordelen: "Food, comfort, wifi, entertainment."
Nadelen: "The flight left an hour late. But the crew never explained why the delay."
Voordelen: "Probably best economy class service and amenities and timings."
Voordelen: "The food and the entertainment was excellent!"
Nadelen: "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."
Voordelen: "Excellent food"
Nadelen: "Boarding was a bit chaotic"
Nadelen: "Turkish Air lot my suitcase. I will never travel with them again"
Voordelen: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Nadelen: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Nadelen: "boarding was messy at IST"
Nadelen: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Voordelen: "The service and the cleanse up to the tope"
Voordelen: "Polite crew, comfortable enough"
Nadelen: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Voordelen: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Nadelen: "Older equipment. A little bit tight. But not too bad."
Voordelen: "The route"
Nadelen: "No one gave me water even if I asked, nobody came to me to ask my problem"
Voordelen: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Voordelen: "the flight was comfortable and the crew as very warm"
Nadelen: "since i had a connecting flight and in changing timezones i as served breakfast in both flights in a duration of 12 hours. the food was also not according to my taste buds."
Voordelen: "Quick check in. Nice staff."
Voordelen: "I hated it"
Nadelen: "I am a non veg guy and during serving the foood they said ...they don't have Non veg meal ..I have to eat Veg only ..what the hell is this .. For water also ..I had to ask 3 times then they gave me when I request fourth time...it was terribly bad experience and I hated this trip."
Voordelen: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Nadelen: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."
Voordelen: "Food is bad.no other word is fitted. All the rest is good."
Voordelen: "good entertainment system good legroom new airplane"
Nadelen: "lowered the food standards compared to previous flights flight was late"
Voordelen: "Just entertainment system and crew makes your life easier on aircraft."
Nadelen: "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
Voordelen: "Friendly crew. Good food."
Voordelen: "service always good"
Nadelen: "on the last flight didn't even have a personal monitor"
Voordelen: "The Turkish airline staff was great and very helpful"
Nadelen: "Itinerary on the way to Amsterdam was not correct and made me miss my first connection No option to pick vegetarian food ."
Nadelen: "to hot, very hot!!! ו suffered too much"
Voordelen: "Muy buena aerolínea. Todo estuvo bien. 100% recomendada."
Voordelen: "food + entertainment"
Voordelen: "Very comfortable. The best flight i ever had."
Nadelen: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Voordelen: "The food and entertainment were great. The crew was good but..."
Nadelen: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Voordelen: "All perfect this time. Food was so tasty as always:) crew is very kind."
Nadelen: "Always delay flight"
Voordelen: "I love the comfort and hospitality offered by the Turkish"
Voordelen: "Professional yet very friendly staff"
Voordelen: "I won't fly this airline e"
Nadelen: "Everything was substandard"
Voordelen: "great food, great wine, great service"
Nadelen: "Most of the movies are missing english subtitles. That makes them almost impossible to watch for whom English is not their native language"
Voordelen: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Nadelen: "Economy class was very tight. Hard to rest."
Nadelen: "The tv did`nt work, both mine and my hosband. The seats were small and crowded."
Voordelen: "The flight from Amsterdam to Istanbul was amazing and one of the best one I have ever had. Although I was too late to ask for vegan food, for this particular flight our of 4 flights (2 from Amsterdam to Tel-Aviv and 2 back), I had a vegan option, which was excellent."
Nadelen: "The ear phones. They are poorly designed. and although they are given for free, I think it would be better to order the next stock from a different provider."
Voordelen: "Very clean. Also, the crew members were so nice."
Voordelen: "Good crew."
Nadelen: "Install AirShow for flight tracking."
Voordelen: "A very average experience. Nothing amazing."
Nadelen: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Voordelen: "The connecting flight from Milan was almost an hour late. But the ground staff were very helpful and professional and help me to board the flight, in a haste. The flight crew were friendly and professional. The food was delicious and sufficient. Overall very happy with my first flight in LOT."
Nadelen: "Knowing that the incoming was late ground crew could have been better prepared with a motorised transport in the airport (instead of me running out of my breadth). The onboard entertainment could have been better. WiFi in plane would be nice. But these are suggestions. I was overall very happy."
Voordelen: "Nothing because your partner FlightNetwork didnt pay the ticket and I wasted my time going to the airport"
Nadelen: "Calling me and leave a voicemail if there is an issue with the ticket. I dont respond to 888-*** phone numbers from overseas! Horrible experience"
Voordelen: "Airplane meal was certainly above average"
Voordelen: "The crew was good"
Nadelen: "Our flight was delayed both ways and we were late for connecting flight and stayed at hotel for 1 night"
Voordelen: "We had to line up in a very long que when arriving from Zagreb. It took too long."
Nadelen: "The crew was very nice"
Nadelen: "We had seats not together. As more of passengers. Only asking to change seats helped"
Voordelen: "Quick Flight"
Nadelen: "Faster service"
Voordelen: "The food, crew, entertainment"
Nadelen: "Boarding was completely awful"
Voordelen: "Hello, The plane was one hour late because the plane engine has some problem. Thats what the Crew said . This is crazy and scary to fly that airline. And no friendly Crew at all"
Nadelen: "everything . first they have to learn English"
Nadelen: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Voordelen: "All was fine."
Nadelen: "All was fine."
Nadelen: "Fly was 1 hours late.and same thing returning.never on time."
Voordelen: "Arrived on Time"
Voordelen: "The flight itself was not bad"
Nadelen: "Customer service was horrible at the airport from staff . They did not let us board , even though we got there on time from Chicago and people were still in line. We waiting 6 hours , and the flight was delayed another 1 hour and a 1/2.. customer service did not accommodate us in our time in Poland . We had to pay additional fees for transportation from airport to hotel"
Nadelen: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Voordelen: "The Boeing 787 "Dreamliner" proved to be a great plane. The noise level inside the cabin was low, the legroom and width of the seats was excellent,"
Nadelen: "The flight attendant was rather "bossy" than customer oriented."
Nadelen: "Not very friendly crew or gate personnel. Poor boarding process. Stingy with water."
Voordelen: "The flight was good. Budapest is an easy enough airport to deal with though why LOT only has one desk available at check in for economy passengers is questionable. The second desk for important passengers did become available when there was no one in line there, but still. Flight crew, staff were all helpful and approachable. Captain gave passengers relevant information and cabin crew did the same. The Flight was problem free no turbulence no delays just well run and well organized."
Nadelen: "All good."
Voordelen: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Voordelen: "LOT is the best kept secret in airline industry. Friendly staff, on time, great new planes. Keep it up, stay with low prices and fly on!"
Voordelen: "Overall very good - no complaints. LOT is comparable with Lufthansa and KLM (the airlines I have most experience with) in terms of service and space. Boarding in Warsaw was chaotic - no announcements it just sort of started, I was in Zone 3 but there were only lines for Zones 1 and 2. The usual Central European pushing into the line. Flight was nice, smooth and good service. Leg room is limited but that is to be expected on any airline and flight. Would fly LOT again happily. On time, Captain made regular announcements. I arrived safely, as did my luggage. Can't wait for the direct service between Chicago and Budapest."
Voordelen: "Ik kan eigenlijk niet echt objectief een beoordeling geven want ik werk voor deze maatschappij dus vind uiteraard alles fantastisch (behalve het salaris haha)."
Voordelen: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, each arrival was not too late."
Nadelen: "Had to check a bag at the gate, despite being under the two-bag limit. However I was not charged (as my destination was intercontinental)."
Nadelen: "When boarding the crew wasn't inviting they were acting like they did not care at all about the people no smile no hi whatsoever. When I addressed one crew member he was not only occupied watching something in his phone but responded plain rudely to me. Its quite obvious that on the airplane the crew is working. Ukrainian airlines was offering the same trip cheaper but I decided to take LOT. Also I was surprised that I had to pay my luggage in my fly back. Next time I'll try Ukrainian airlines"
Voordelen: "Service in business class."
Voordelen: "Excellent service better than expected accommodations. On time."
Nadelen: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Voordelen: "I liked the food."
Nadelen: "There was a lot of passengers crowding the aisles making is very difficult to get around and the crew did not seem to do anything about it. The person in front of people up standing around a lot and even had her hand on my entertainment screen. She also did not seem to care if the seatbelt sign was on our not. The boarding was just chaos with little direction and of course everyone pushing to be first on the plane."
Nadelen: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Voordelen: "Flight was on time, the crew was very pleasant. No complaints"
Nadelen: "This plane is never on time. Count at least 45 min delay. I avoid this airline. Take their tickets only if they are significantly cheaper than the competitors."
Voordelen: "The boarding and the flight itself was fast as there were a lot of people for connecting flights in Warsaw."
Nadelen: "The flight was delayed for 1.5h which is not ok. I see that for LOT is a standard practice unfortunately."
Voordelen: "Decent new airplane. Nothing else really stands out"
Nadelen: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Voordelen: "Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination."
Nadelen: "There were not many flights available so we had to stop in Stokholm and then fly to Oslo."
Voordelen: "they were not very late - within one hour."
Nadelen: "For three of us we had only one bag to check. They charged us 70 euro for that bag. All their flights were 30-60 minute late."
Voordelen: "Crew was very nice and helpful."
Nadelen: "It was very stuffy and warm on the plane."
Voordelen: "Cabin crew were at least apologetic after the delays and shambolic boarding process (see below)."
Nadelen: "Chaotic flight that was delayed due to overbooking and the failure to deal with it in any competent way. An apparently overbooked flight led to a cascade of errors - there seemed to be a total breakdown in communication between the gate/services team and the ground crew, etc. as to where the extra passengers came from and what could be done with them. They even admitted to their being many misunderstandings among the LOT staff themselves as they struggled to rectify the situation. The worst outcome was that we got trapped in the bus, right outside the plane, for 30 minutes. They had sent us to board while back at the gate they were still arguing over who should actually be on the plane. During this time there was no sign of the cabin crew at all. After 10 minutes or so the driver left to go and have a chat with some of the ground ops team and we were left on our own as the windows steamed up and small children started to cry. The whole thing was an appalling exercise in miscommunication - both between staff themselves and between staff and passengers."
Voordelen: "The Dreamliner was a nice aircraft and the entertainment screens were in great condition."
Nadelen: "Seating was tight as usual on all planes. The seat cushion was worn down and was hard. Crew were not overly friendly but weren't rude either. They won't be winning any customer service awards. They didn't offer drinks as often as United has especially on an international flight. They need to offer water more frequently."
Voordelen: "Was ok"
Nadelen: "Lost my luggage"
Nadelen: "Unpleasant crew members"
Voordelen: "Nothing was good."
Voordelen: "Helpful crew"
Nadelen: "The window shading technology on the Boeing Dreamliner does not block direct sunlight."
Voordelen: "nice plane"
Nadelen: "entertainment system did not work properly,food was worse than fast food,cabin crew was average at best."
I would never book Etihad ever again.
3hr delay with severly lacking communication
The flight attendants were very friendly and hospitable
Voordelen: "did not get the flight,because of no not given correct notice"
Nadelen: "don't know,flight missed..virgi s fault 100%"
Nadelen: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"
Voordelen: "Only cleanilyness inside the plane"
Nadelen: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"
Voordelen: "My seat was dripping from the top and I got my shirt wet while I dozed off!! The cabin crew gave a bundle of tissue saying, "pls help yourself""
Nadelen: "The flight condition should have been better and the Etihad should learn how to help guests reach their destinations on time"
Nadelen: "The airplane broke from Abudabi to Delhi with 4 hrs delay."
Voordelen: "every thing from the new plane until arrive it was amazing"
Nadelen: "nothing every thing i like it"
Voordelen: "The crew"
Nadelen: "sea food"
Voordelen: "The flight entertainment system was fantastic."
Nadelen: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"
Voordelen: "Planes were good with good leg room"
Nadelen: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Voordelen: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Nadelen: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"
Voordelen: "Both planes had USB ports for charging phones. Food was better this time."
Nadelen: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Voordelen: "Service and professionalism of the Etihad Crew"
Nadelen: "Ook voor economy is de seating aan de krappe kant."
Nadelen: "Ook voor economy is de seating voor iemand van 1.85m aan de krappe kant."
Nadelen: "Flight was hot ac not working enough food was horrible."
Voordelen: "More legroom Crew was couteous"
Nadelen: "Poor quality food Old planes"
Voordelen: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Nadelen: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Voordelen: "Charging for devices at the seat, not too cramped."
Nadelen: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Voordelen: "Flight was very comfortable from boarding to landing."
Nadelen: "Food was just very normal and lack variety. Should provide more options."
Voordelen: "Same as Above"
Nadelen: "Same as Above"
Voordelen: "Not much. Free shower at the airport was welcome."
Nadelen: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."
Voordelen: "MUTTON WAS EXCELLENT"
Nadelen: "SAME MOVIES BOTH FLIGHTS"
Voordelen: "All the bags were received safe and undamaged."
Voordelen: "Was not rendered the service inspite of being charged"
Nadelen: "Custormer services"
Nadelen: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"
Nadelen: "The seats never recline. All the 4 leg seats had reclining ossue"
Voordelen: "correct temprature flight crew was good food was good"
Voordelen: "Decent plane Decent food Decent service"
Nadelen: "Abu Dhabi Airport Is The worst! Going through the transit area is hell. The wall of people extended out of the hall and up the stairs. Shear hell"
Voordelen: "Cabin, boarding"
Nadelen: "Transit through Abu Dhabi is a pain"
Voordelen: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Nadelen: "The second flight took off quite a bit late but we did make up some of the time"
Voordelen: "The Crew was responsive and attentive."
Nadelen: "The On Boarding process, a bit too many checks on the weight of Carry ons (7Kg)and Laptop Bag (5Kg), which was a big inconvenience and I never experienced with any other airlines and believe me I have flown on virtually every airline. The food options were limited and the crew ran out of food choices (Veg) fast."
Nadelen: "The staff at Kathmandu airport Etihad check-in counter was very rude. He asked too many unnecessary personal questions and asked to present the document to verify."
Voordelen: "The plane was fantastic, although my experience is slightly more skewed towards a positive one given the flight was fairly empty and we were free to choose alternative seating after takeoff. The plane itself was fairly comfortable, a noticeable step up from budget lines, and the staff were an absolute dream. Very very friendly, never seemed put out and frequently checking on passengers. The difference of inflight entertainment technology was certainly VERY noticeable & I actually preferred it. Better, clearer, bigger screens. It just changes the experience for the passenger if we can be happily distracted."
Nadelen: "Really only the food. There was one meal which I didn't eat after tasting - it was just tasteless and not worth eating. A scone sandwich would have been more preferable. I still believe the standard of inflight food could be raised a notch or too, even if it was looking at a company like Pret A Manger and offering some nice sandwiches, fruit and soup, that would be more desirable and satisfying."
Voordelen: "Prices were cheap. Flight direct to Dublin."
Nadelen: "Seats are very hard. not a lot of padding. Food was very poor."
Nadelen: "Boarding process,"
Voordelen: "Leg room"
Nadelen: "Boarding was chaotic Crew wss average in service"
Voordelen: "Food and entertainment"
Nadelen: "Bad seats, bad legroom and very cramped isles"
Voordelen: "Excellent crew."
Nadelen: "Seat in front reclined too far back Fewer food options despite pre-requested meal."
Voordelen: "I like their perfect schedule."
Nadelen: "I don't get non veg option. They don't provide blanket at my seat."
Nadelen: "They served me wrong food, I ordered veg but when I opened it was non veg lol"
Nadelen: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Voordelen: "Staff was accommodating and friendly."
Nadelen: "Aircraft condition, smelly."
Voordelen: "Timeliness of the flight and communication from the flight deck."
Nadelen: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."
Nadelen: "i did not get my luggage yet"
At check in place , we were made stand in queue for more than one and half hour at lax airport. Data entry personnel were not active. Meals for Indians especially vegetarians was hopeless Please improve it. Take suggestions from Indians.
The flight was excellent overall, no complaints
Voordelen: "Great crew! Smooth flight!"
Nadelen: "The boarding process was so poor and clumsy that made the take off an hour plus delay. The plain was almost 10 miles away from the departing gate. Ground staff were unfriendly, rude, ignorant."
Nadelen: "Change the food which was tasteless and was only bread."
Voordelen: "Crew and plane were great.."
Nadelen: "Worst transit lounge/airport.... i thought I was back in India in the 80s!!! Same on Saudi and the Saudi Airport!! Never again!!"
Voordelen: "Nice and smooth"
Voordelen: "Everything was good but delaying flight was very pathetic, it was 9 hours late and we were waiting on the airport since 7 o'clock with children. This was hurting"
Nadelen: "Entertainment wasn’t working , toilet not enough only 2 at the end of plane"
Nadelen: "They pretty much got it down right already. The embarking experience with the shuttle at the Hajj Terminal could be a whole lot better."
Voordelen: "This airline is pathetic and the airline male hostessess are shame for airline. Rude poor behavior. Please don’t travel again with this airline . Always delayed flights and poor services"
Nadelen: "This airline is pathetic and the airline male hostessess are shame for airline. Rude poor behavior. Please don’t travel again with this airline . Always delayed flights and poor services"
Voordelen: "The crew was very professional and the coffee was great."
Nadelen: "Boarding was unorganized and late, the bus drive to the plane took 15 minutes to get to, the seats and cabin looked old and frayed, the flight departed late, one of my luggage did not make it to my destination. This is the worst airline I have traveled on."
Voordelen: "Onboard crew , food"
Nadelen: "Work on timming (3 hrs delay),, plane is old do not reserved change seat , entertainment is not functioning"
Nadelen: "The crew was not helpful. We kept asking for many things but they don’t bring them from the first time. They gave me food as normal and when I opened it they brought my requested special food which should be given to me earlier."
Voordelen: "Everything was absolutely amazing experience"
Nadelen: "Free wifi access should be given to international passenger at Saudi Airport,"
Voordelen: "Crew were great, seats were comfy. There eere less than 25 on an over 200 seat flight."
Nadelen: "The Airport was horrible, like from late 60's of last century in a 3rd world rural terminal !!! They did not offer me an upgrade, even though it was a very empty flight with lots of empty seats in the Business class section !!!!! Horrible..."
Nadelen: "They way of handling it, I had no choice but to use Saudia(domestic flight)"
Voordelen: "Nothing. Absolutely nothing."
Nadelen: "I've done this flight. It's 45 minutes. Both times we were 45 minutes late taking off. No apology, no sense of urgency."
Voordelen: "Seat comfort and food"
Nadelen: "Drinks service skimpy - remote boarding a bit chaotic"
Voordelen: "Plane was very empty, service was amazing, brand new plane"
Nadelen: "Was great"
Voordelen: "Very bad flight , didn’t like the plane, toilets were not cleaned , not much assisted and poor handling by the crew Sine most of the people were coughing, I felt like I was sitting in the hospital"
Nadelen: "I didn’t like the plane most of things were not cleaned and my headphones were broken the crew was not welcoming Pathetic service This was my first ever flight from Saudi airlines but I am very disappointed so next time will go on emirates"
Voordelen: "I liked that there was an area for praying on flight. Also, I liked the food."
Nadelen: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
Voordelen: "Direct Flight"
Nadelen: "Late by an hour."
Voordelen: "The crew was very helpful"
Nadelen: "The flight was on time"
Nadelen: "The Jeddah airport is complete chaos. Avoid if you can"
Voordelen: "Just the entertainment selections"
Nadelen: "They changed my flight numerous times and the food was cold"
Voordelen: "Short transit"
Nadelen: "People are rude"
Voordelen: "Short wait transit"
Nadelen: "Crews are not really helpful. Some of them are. First flight from NY to Saudi was fine but the next one was not so good"
Voordelen: "The seats were bigger than average."
Voordelen: "The passenger sitting next to me."
Nadelen: "Some passengers switched their seats so when I arrived I realized my seat was taken. The crew member simply told me to take another seat. Even though I was willing to give up my original seat, I expected better attitude and more responsibility from the cabin crew including an apology."
Voordelen: "On time Comfort"
Nadelen: "Use bus to transfer passengers from terminal 1 to terminal 5 and the same thing when u return back .. 45 m waitting for our stuff . there is no more space from Imegration and custom ."
Voordelen: "Their manners, asking if any more service is required when i get one. Humble, Gentle, Helping at all time giving extra food if required. Haq"
Nadelen: "The crew has love for Humans, and treat them as humans, feeling their requirements and needs."
Voordelen: "Very good service and in time"
Voordelen: "Not much"
Nadelen: "Food terrible little and no taste."
Nadelen: "Jeddah airport"
Voordelen: "Crew members behavior."
Nadelen: "This airline is not spending enough on customer services . They have low quality food and cheap drinks. My flight from Dhaka to Riyadh in Saudi Arabia was an 6 hour flight during the flight I get hungry and I asked cabin crew members to Have some snakes unfortunately they replied me we dot have any meal we only have some snakes. It was horrible experience for me to stay hungry. I was traveling business class and I asked them to have some drinks but they told me we don’t serve any alcohol. No food No alcohol No good music I will not suggest anyone to board this airline."
Voordelen: "Very nice and comfortable flight. Good crew, entertainment and food is good. The best best part they deducted a special space for prayer where you can’t find it on any other airline."
Voordelen: "I would like my refund from Saudi, or another flight to a destination of my choice in business class!"
Nadelen: "Delay at the counter to get the boarding pass. I have checked online and also I had to use the long lane. Moreover, the space between seat rows was too tight and I couldn’t sleep."
Voordelen: "I feel good to travel with Saudi airlines, the departure and arrival is on time onboard the facilities provided is good, the crew is good"
Nadelen: "The flight delayed more than 2 hrs which is lead to miss the next flight."
Nadelen: "Entertainment system did not work in my seat. Food quality was bad"
Nadelen: "Movie collection"
Voordelen: "Much better than the Ethiopian flight I took all day"
Nadelen: "Delayed flight Bad captain Turbulences"
Voordelen: "They are really improving"
Nadelen: "They were telling us about the entertainment and when we took off they switched it off"
Voordelen: "Everything was good"
Voordelen: "I like the service and love the mosque on each plane where I always travel, specially on long flights"
Nadelen: "There is nothing I don't like about saudi airlines"
Voordelen: "Boarding time, crew was smart, and food was good !"
Nadelen: "Maybe more movies in French or just the subtitles."
Voordelen: "Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation"
Nadelen: "Poor customer management"
Voordelen: "The crew was nice"
Nadelen: "Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours."
Nadelen: "Lots of delays. Transiting via Kuwait was a mess and uncomfortable. I had also paid extra for my seat and they changed it without any explanation. I went for on 11J front of economy to four rows down in a center seat. Again no explanation."
Voordelen: "Good food and service."
Voordelen: "Staff was polite and courteous. Counter service was efficient as well."
Nadelen: "Nothing this time."
Voordelen: "Very nice staff on flight."
Nadelen: "Airport was short of sky tunnels so we had to embark via stairs."
Voordelen: "The connection"
Nadelen: "1-the response towards my damage laggiage which happen During trip. 2- The food was not good. 3- in spite asking a gift for my child staff denied and said this is stopped. At the same time they said if I had booked meal for my child in advance I would have got a child gift . This sounds incorrect. 4- my bag was damaged and I found that only when I reached home after a long trip. Immediately I called Kuwait air ways numbers in india . No answers to my calls , then when finally got some one they gave me another number and kept on calling till some one answerd and simple reply was was Can’t accept your claim . You should have logged the claim at th airport when you arrived not after leaving the airport. I told them that I can on a long flight and I didn’t see that in the airport . My bags were handed by porter and as soon as I saw the bag on arrival home I stared calling. The answer was no you should have made your claim at airport . We can’t take your claim. I tried to explain the face to them but they were not ready to understand."
Nadelen: "Costumer service in jfk airport counter"
Voordelen: "Nothing Kuwait airline is racists people"
Nadelen: "Counter person in jfk is seems like Muslim and he talk with my daughter with resist because we are Hindu American citizen I told all my friend and family never deel with Kuwait airline for lifetime you need inquiry for all my comment in jfk"
Voordelen: "I will give a second thought to travel again in such flight"
Nadelen: "There is no place of display of international time, transfer flights assistance is poor and rude behavior of attending staff"
Voordelen: "from Kuwait to Dhaka flight was not good enough overall..."
Nadelen: "we need better service..."
Voordelen: "Flight was delayed cabin crew was of no help Kuwait airport sucks only has two stores and they are expensive Arabs ogle at single women Spent 20 1/2 hours at Kuwait airport due to flight delays Will not fly with them again, pay $100 more and fly another airline I am sitting at jfk for another 10 hours because I missed my flight"
Nadelen: "Flight delay caused me to miss connecting flight and overall bad customer experience. Ground staff was rude did not want to make up for their delay - wanted to blame me. I was stranded for another 12 hrs"
Voordelen: "I arrived at my destination"
Nadelen: "The flight was an hour late."
Voordelen: "I bought economy fare but was in what is considered business class on all US domestic flights. And I wasn’t upgraded, so not sure what happened but I was very happy."
Nadelen: "Really nothing to complain about. Great experience overall. Will fly again."
Nadelen: "I’m already received seats by online then I surprise that one seat was changed"
Voordelen: "Entertainment. Food slightly better than first leg."
Nadelen: "Seat layout specifically the step in the foot rest area. But I was able to sleep. Some crew members felt"
Voordelen: "In-flight comfort and food were excellent. Entertainment system was good too, even if not as extensive as in some other airlines. The staff were also polite and helpful."
Nadelen: "Flight from NYC to KWI was delayed by 6 hours. Boarding was disorderly (no seating zones assigned, resulting in a large number of passengers crowding near the gate at the time of boarding). Thankfully I didn't miss my connecting flight."
Voordelen: "easy boarding"
Nadelen: "the reference code for kuwait airways should be mentioned in e-ticket"
Nadelen: "boarding time 2 hours. terrible boarding in kuwait. my laptop checked 3 times and hard drive destroyed by the scanning machine,"
Voordelen: "Leg room"
Nadelen: "Everything else"
Voordelen: "Vey comfortable seats, great entertainment system, great in flight crew."
Nadelen: "While boarding the plane, the lack of knowledge of the person checking the boarding passes and pulling us aside to wait while he checks on our ability to fly into the country after its been checked from the primary departure location. Expecting the crew to be knowledgeable of who can and can't travel to a place and visa requirements would be expected to be a minimum."
Nadelen: "the flight was delayed and the passage from Kuwait airport to hotel was very bad experience from Gate 9."
Nadelen: "Food.bording take Long lines. Sale airline tickes with 9 hours transfer and make you buy hotel inside airport for ,125 dollars.this practice is so negative and make kuwait look very bad."
Voordelen: "The flight itself was ok but the transit was a nightmare."
Nadelen: "We were supposed to be in transit for 3 hours but it turned into 22 hours, never again with kuwait"
Voordelen: "entertaiment and food"
Nadelen: "crew can be very unfriendly specially from Cairo and Kuwait to India"
Voordelen: "Planes are little bigger..more leg room...requested special meal was provided. Pretty Decent for the money."
Nadelen: "They must carry more blankets...on one plane it was so cold and they were out of blankets!!! Air hostess are not that friendly. We had booked round trip, there were delays on both the sides. No much selection for kids entertainment."
Voordelen: "Every was very good except the 2 hrs delay"
Nadelen: "Boarding Food Checkin"
Nadelen: "Flight had additional layover that was never displayed as part of the ticket information. All five flights were delayed by an average of 3 hours."
Nadelen: "cleanliness is aconcern"
Voordelen: "Flight was smooth seat turn into a flat bed, snore all the way to Kuwait"
Voordelen: "Flight from JFK to Kuwait"
Nadelen: "Flight from Kuwait to JFK is old and the crew sucks!"
Voordelen: "just food is good"
Nadelen: "seats is too old ,chair old condition no screen working ,"
Voordelen: "Wide leg room, big screen"
Voordelen: "My flight from JFK to cairo was really a good one, I was expecting the worst after reading the reviews but I must admit it was really a good flight. Yes it could better way but such cheap tickets it was way worth it. Good god spacious plane n most of all by the grace of God it was really a smooth ride including takeoff n landing."
Nadelen: "Bathroom get dirty but not the staff fault ppl on the plane r just dirty."
Nadelen: "From kuwait city to JFK, flight halts at Shannon airport. Have to get down fo through security check and board again costing around 3 hrs. More. But this was not listed while booking flight"
Voordelen: "Variety of juices available"
Nadelen: "My special meal was given away, one of the flights was physically missing seats and caused chaos."
Voordelen: "I bought ticket for my mother in law,My mother in law traveled, she said she has no words , she is very impressed with everything"
Voordelen: "Flight late on all 3 sectors"
Nadelen: "Didn't announce early enough that flight from DEL to Kuwait city was delayed though the airlines already knew. Food was very average"
Nadelen: "The security check on Kuwait airport is real bad."
Voordelen: "Food is better than Air India good crew"
Nadelen: "entertainment system is worse toilets are not stocked well"
Nadelen: "Somehow the Stewards were even worse. He almost got into fight with my fellow passanger who was an elderly gentleman. Truly shameful."
Nadelen: "Where to begin. Ground staff rude and uncooperative, Inflight entertainment nonexistent, the Stewards were very rude and don't believe they are in hospitality business. The food was Ok, but nothing to write home about. In short, it actually felt like a cheap flight."
Nadelen: "Worst experience"
Voordelen: "The crew was very helpful and friendly."
Nadelen: "The airline, however, is utterly the worst. I mean that very factually - no exaggeration. Kuwait Airways is the worst airline on the planet."
Voordelen: "Good food"
Nadelen: "Airport is really bad and smoke rooms are right in the mi"
Voordelen: "Seats were comfortable"
Nadelen: "TVs weren't working for a 13 hr flight. The Indian vegetarian meal had egg items."
Nadelen: "Flight entertainment system was not working."
Nadelen: "They didnt have blanket to all passenger"