The food and the crew is the best. I hope they keep the same way .
Voordelen: "All services were very good."
Nadelen: "Overnight sleeping in extended seats in Business Class were cramped."
Nadelen: "Boarding procedures"
Voordelen: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Nadelen: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
Voordelen: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Nadelen: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Voordelen: "All was well from checking in to baggage claim."
Nadelen: "A delay of about 20 mins"
Nadelen: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"
Voordelen: "The flight was fine no problem"
Voordelen: "The in flight snack was surprisingly diverse and tasty."
Nadelen: "We had to take a bus from the gate to the plane, which is fine. But we stood on the bus at the gate for 10 minutes after it was completely full before it finally drove to the plane. Then when we were just outside the plane we had to wait again for several minutes before they would let us off."
Nadelen: "Flight was so delayed we missed our connection."
Voordelen: "The crew"
Nadelen: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Nadelen: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Nadelen: "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."
Voordelen: "On time. Pleasant crew."
Nadelen: "Sandwich was a bit dry, no mayonnaise or other condiments."
Voordelen: "the crew was very helpful and friendly"
Nadelen: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."
Voordelen: "Crew service was excellent, food even hetter"
Nadelen: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"
Voordelen: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Nadelen: "I like Kayak. But am very concerned about booking through in the future with this treatment."
Nadelen: "Food was terrible especially breakfast"
Voordelen: "Seats were Comfortable"
Nadelen: "There was very bad turbulance and none of the crew said anything about it."
Voordelen: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Nadelen: "Food could be more inspired, legroom is limited"
Voordelen: "The crew was great. Happy crew is a fun crew to be around."
Voordelen: "The staff"
Nadelen: "Late takeoff. Late arrival. Had to run thru the terminal to catch the next leg. Lost luggage."
Voordelen: "Nice and clean aircraft, snack on the way to Lisbon"
Nadelen: "Cramped seats (very),"
Nadelen: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Voordelen: "Good food serving times."
Nadelen: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."
Voordelen: "Modern airplane"
Nadelen: "1h late. Non reclining seats."
Voordelen: "The stewards and stewardessen were very professional and friendly"
Nadelen: "CRew was rude. Food was poor.checked baggage fees exhorbitant"
Voordelen: "I liked the foot rests and leg room. The gluten-free meal was wonderful."
Nadelen: "Although I had a delicious gluten-free dinner roll with the main meal, I was served a soggy rice cracker for breakfast. Why not another roll?"
Voordelen: "Everything smooth!"
Voordelen: "Lots of legroom. On board crew was good."
Nadelen: "Check-in was a little bit chaotic."
Voordelen: "I got to Lisbon on time."
Nadelen: "just another bus ride"
Voordelen: "The crew and the service."
Nadelen: "The food - horrible... My TV did not work the entire trip."
Voordelen: "The crew was very nice I have to give them credit for that and the entertainment was pretty good with recent movies"
Nadelen: "The food was really bad very unappetizing. The thing that was really bad is a day sprayed pesticides there out the plane before we took off and I feel like I have a cold now because of it my throat is really sore it's just a really weird thing to do to have the whole crew walking up and down with aerosol can spraying pesticides all over the guests."
Nadelen: "1. Food. I think that sandwich and juice are not enough for 3 hours flight that costs 130 euros. 2. Departure time. The flight was delayed for more than 1 hours. When we arrived at Schiphol it was night already and trains to towns around were super rare. So we came in home at 3 a.m. instead of the planned 1 a.m."
Voordelen: "Overall flight was great and crew very polite"
Nadelen: "I have nothing to complain about it!"
Voordelen: "The staff and no delays. Checking in , great customer services and she was vey efficient."
Nadelen: "The uncomfortable seats ."
Nadelen: "They kept us all day in the airport t to then tell us at 7pm that the flight wouldnt actually leave that day."
Voordelen: "Crew, plane, service."
Nadelen: "Terribly long line in Lisbon airport to check in."
Voordelen: "They fed us and provided good entertainment. Seats have plenty of room and are comfortable."
Voordelen: "The seats were pretty comfortable and the crew was excellent."
Nadelen: "There was no entertainment and the food wasn't good."
Nadelen: "The flight was 45 min late and nobody seemed to bother about it"
Voordelen: "TAP and the personnel from TAP were fantastic."
Nadelen: "The Dutch/KLM gate agents were horrible. I was treated rudely and unprofessionally."
Voordelen: "Quick boarding. Crew is great."
Nadelen: "Schiphol delays everyone's life."
Voordelen: "Great flying as always. Best leg room anywhere."
Nadelen: "On flight food."
Nadelen: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."
Voordelen: "Crew were friendly, and the food and wine were good."
Nadelen: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,
I asked for a refund because I was covid positive and nobody responded yet.
Voordelen: "The crew was great!"
Nadelen: "Nether the Dutch government or the Greek government is allowing Americans into their countries, yet Transavia refuses to refund my ticket money. That is the height of abysmal, disrespectful, if not criminal service. Effectively, they stole my money."
Voordelen: "Schiphol was as busy as I’ve ever seen it even at 5am in the morning, but the combination of efficient systems and good natured staff throughout made everything flow very well. This good nature and friendliness was extended into the flight crew who were great. Unfortunate that the flight was delayed by an hour, but I understand this was no fault of the airline or crew. I just made my connection in Lisbon, so all was well. I’d also like to mention the helpful lady at bag drop. A nice reception is always appreciated."
Nadelen: "More updates from the flight deck during the delay would have been nice, but overall I was impressed and would certainly fly with that airline again."
Nadelen: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Voordelen: "The flight was fast and boarding was easy. There was plenty of overhead room"
Nadelen: "The seats are super uncomfortable and the leg room is poor."
Voordelen: "The positive crew!"
Nadelen: "Hire more crews like this!"
Voordelen: "alles op tijd en vlot, niks overbodig"
Nadelen: "zoals altijd de prijs, maar was ok"
Voordelen: "I liked the cost/revenue ratio"
Nadelen: "No changes to be made, or offer a free coffee"
Voordelen: "Helpful crew. Clean modern plane"
Nadelen: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Nadelen: "The flight was perfect the only thing that concerned me was that two female passengers were allowed into the cockpit about thirty minutes prior to landing and stayed in their for the duration including landing. Did not know that that was allowed. Other than that it was perfect."
Nadelen: "Weinig informatie. Veel eten en drank op tijdens de vlucht."
Nadelen: "De vlucht was een uur vertraagd maar de melding daarover kwam pas een uur voor vertrek. Check-in en boarding vond plaats op de eerst gecommuniceerde tijden en daarom kwam ik bijna te laat. Slecht geregeld. Had een sms verwacht."
Nadelen: "Flying on time"
Voordelen: "Vlogen naar Lissabon samen met ons nichtje van 16. Was kennelijk aan de late kant met online inchecken want konden niet meer naast elkaar zitten. Toen we aan board stapten vroeg ik aan de steward of de kist vol was of dat er nog een mogelijkheid was om iets te veranderen waardoor we toch met z'n drieën naast elkaar konden zitten. We zitten helaas vol, antwoordde hij. Toch kwam hij een kwartiertje later met het bericht dat er voorin toch drie vrije plaatsen naast elkaar waren, top!"
Voordelen: "Alles was prima in orde, behalve dat ik moest betalen voor overgewicht van mijn handbagage...Ik moest medcijnen en medische apparatuur terugnemen naar huis en kon niet anders...."
Nadelen: "De externe service provider van assistentie krijgt een dikke onvoldoende..3-4 hulpbehoevende passagiers, waaronder ik, hebben meer dan een half uur moeten wachten tot er iemand met een rolstoel kwam opdagen"
Voordelen: "I’m so thrilled at Transavia’s expansion to new routes like Beirut. This is the second time I traveled to Beirut since November and I noted a marked improvement in the quality of service on the ground."
Nadelen: "It’s still a discount airline trying to squeeze money anyway they can."
Voordelen: "Klantvriendelijk en op tijd"
Nadelen: "Delayed 2 hours"
Voordelen: "Quick boarding and friendly crew."
Nadelen: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Voordelen: "Crew was professional. We did not have food on the flight nor used the entertainment."
Nadelen: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
Voordelen: "New plane, comfortable and the staff is nice"
Nadelen: "Even a small plastic bag with McDonald's in it is considered a hand luggage! The staff need to be in more control of the travelers - we had one & a half hours delay because a traveller wanted to change seats and didn't sit down."
Voordelen: "Zeer vriendelijke hostesses !!!"
Nadelen: "30 min vertraging vanwegen drukte op Schiphol"
Voordelen: "Vriendelijke hostesses !"
Nadelen: "It didn’t happen."
Voordelen: "Keurig, zoala het hoort."
Nadelen: "Niet het meets gezond teen op het menu: te Brel suiker, TW veer zoutige happen."
Nadelen: "Vlucht Malaga-Amsterdam voor de zoveelste keer alweer met enorme vertraging vertrokken. Vanwege aankomst in Amsterdam na middernacht additionele dag parkeren moeten betalen. Door Transavia veroorzaakte kosten zijn helaas té laag en het kost teveel moeite om dit te declareren, maar toch: ONACCEPTABEL!"
Nadelen: "Vlucht Malaga-Amsterdam voor de zoveelste keer alweer met enorme vertraging vertrokken. Vanwege aankomst in Amsterdam na middernacht additionele dag parkeren moeten betalen. Door Transavia veroorzaakte kosten zijn helaas té laag en het kost teveel moeite om dit te declareren, maar toch: ONACCEPTABEL!"
Voordelen: "Snelle security en boarding"
Nadelen: "Bagagedrop-off duurde ruim 1 uur, ook al was reeds ingecheckt online. Consumpties in vliegtuig onder de maat voor gevraagde prijs"
Voordelen: "pleasent crew. good pilot."
Nadelen: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
Nadelen: "bad seats. too narow"
Voordelen: "That it was a short flight."
Nadelen: "Old interior. no legroom, American credit card doesn't work to purchase anything. Bad coffee, but flight crew was excellent."
Voordelen: "The crew was so nice and genuinely kind."
Nadelen: "We loved it all."
Voordelen: "weather cancellation...very accomadating"
Nadelen: "Late arrival, no leg room, high price for flight change - 30%"
Nadelen: "Pisa ariport was een ramp. Veel te druk. Urenlange wachtrij. Kan Transavia verder niet veel aan doen maar het gaf wel stress."
Voordelen: "We were disappointed that there were no kosher food options for purchase on flights in and out if Israel. This would be a welcome addition to your service."
Voordelen: "Het personeel was aardig en behulpzaam. De sandwich op de terugweg was van een uitstekende kwaliteit."
Nadelen: "Het eten op de heenreis en op beide reizen vond iktoch wel dat ik wat krapjes zat.. Ik ben 1.82"
Voordelen: "Tja dat is eigenlijk onder de maat."
Voordelen: "customer service, price"
Nadelen: "When we booked there was no information about fees for checked bags. I tried to Ck in online and pay for our bags then but the payment didn't go through. At the airport they charged me even more than it would have been online. The bags cost more than our seats. We should have been told!!"
Nadelen: "There is so little legroom, that I my legs had to be in the isle all the time and I had to get up every time the cart needed to pass."
Voordelen: "Fine flight. No frills. Friendly service."
Nadelen: "Menu.aan boord te beperkt en ongezond"
A320 europa configuration , no drink or food included, crew makes or breaks experience
7 hour delay poorly handled by airline
Voordelen: "the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special."
Nadelen: "Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle."
Voordelen: "The seat was terrible"
Nadelen: "If I had gotten my luggage at the end of the flight"
Voordelen: "no remarks. everything fine for a short flight"
Voordelen: "The crew wasn’t very friendly and there’s very little legroom."
Voordelen: "service and timing were great"
Nadelen: "At least give a glass of water."
Nadelen: "Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane."
Nadelen: "My luggage was lost for almost 2 weeks."
Nadelen: "Water could have been served complementary"
Voordelen: "Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure."
Nadelen: "It was very cold they need to lower the temperature."
Voordelen: "Arrived ahead of time"
Nadelen: "Not business treatment, the boarding que, the seats, the food"
Voordelen: "Great service, food and entertainment."
Voordelen: "Helpful services."
Voordelen: "The boarding area was spacious and clearly labeled; the plane seats were comfortable, and the flight crew was pleasant."
Nadelen: "1. The boarding process was chaotic - it was not clear where a line was to form or if there was an ordered process for boarding. 2. As an economy passenger, I was to purchase a meal between Geneva and Brussels. Since I didn't want a meal I was surprised to learn I also had to pay for a small, regular coffee."
Voordelen: "We did not die."
Nadelen: "Packed in like sardines. Flight attendant would not take the half full cup of coffee from me about 30 minutes before landing so I had to deal with not spilling it during deplaning. Connecting flight was 1hr and 40 min and they refused to give us water! Got to Budapest to find that the ticket Agent had routed three of our 4 bags to Budapest and one to Prague! How much worse could it possibly get!"
Voordelen: "Quick, easy, friendly."
Nadelen: "No entertainment but it was a short flight"
Voordelen: "Everything about the flight."
Voordelen: "Timeliness, crew and seat space.."
Nadelen: "I had problems checking in online and never could assign seats.. had to wait to check in at the booth and got random seats so my husband and I got seperated seats.."
Nadelen: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Nadelen: "no information on the board about delay and gate change"
Voordelen: "in time food good good sleep multiple languages spoken by the announcer"
Nadelen: "the movies - music background to loud couldnt here what they were saying and most of the movies no subtitles"
Voordelen: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Nadelen: "No complaints."
Voordelen: "Nice planes"
Nadelen: "My luggage was lost and I still haven't received it"
Voordelen: "The crew was polite"
Nadelen: "The fight was delayed and cause me to lose my second flight even though they were the same airline and the second plane was still sitting at the airport. It added 6 hours to my journey."
Voordelen: "The crew was polite."
Nadelen: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Nadelen: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Voordelen: "Not much"
Nadelen: "Departing out of Brussels International Airport, the security line to LEAVE the country was 3+ hours long. Not sure what the logistical problem was, but it was a poorly handled experience. They also said it was a daily occurrence."
Voordelen: "Smooth flight Pleasant staff Smooth boarding process"
Nadelen: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Nadelen: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Nadelen: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Nadelen: "Lost my bags or did not make it on time for connection."
Voordelen: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Voordelen: "Fast Boarding"
Nadelen: "Was waiting for a lagguage over 30min at Tegel airport"
Nadelen: "Waiting an hour and a half to check the luggage and obtain the boarding pass. Totally unacceptable. They only had a couple of agents to check a full plane and one was dedicated to business class. They said it was to save costs !! Flight was delayed and upon arrival no finger so long wait to deplane again."
Voordelen: "Alles goed"
Nadelen: "The delay (due to weather) that caused me to miss the connection."
Nadelen: "delay of 20 Min"
Nadelen: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."
Voordelen: "I flew on United, not Brussels, on this leg."
Nadelen: "No communication on what was the reason of the delay"
Voordelen: "Nice plane, great entertainment unit. USB charging is nice. Food service was surprisingly good and the staff was very pleasant and helpful on the flight."
Nadelen: "Boarding from a connecting flight is a disaster. For some reason brussel's air didn't validate our passports at the first international flight. Everyone was expected to do it at the Brussels airport. This would be fine if they had a sign up explaining what to do, or even a basic queue set up. There were passengers for 3 flights mobbed around the check point in front of our gate with nothing resembling a line. Everyone was completely confused and crawling over each other. Add that to our delayed landing that put us on the tarmac, forcing us back through security and a huge walk away from the gate... We very nearly missed our flight! Please please please figure out a way to communicate to your passengers and get people into a proper queue!!!"
Voordelen: "Did not like airline so much."
Nadelen: "Staff did not allow access to lavatories when they were serving drinks and the long waits after were ridiculous"
Voordelen: "Flight time and plane were fine."
Nadelen: "United charged over twice the fees for extra bags! I feel this was unfair."
Voordelen: "Same as above"
Nadelen: "Same as above"
Voordelen: "It was a short flight, so it was appropriate."
Nadelen: "No free food and no entertainment. Boarded late."
Voordelen: "Ease of checkin"
Nadelen: "I didn't get a window seat. theyou could have done a lot better than just a muffin for breakfast. the crew skipped me for tea"
Voordelen: "Second time I called customer support a A nice lady named Elisia was super friendly and helpful and was able to switch me to another flight on the same day."
Nadelen: "Received a text message that my flight back to the US was canceled. The first time I called Brussels Airlines customer service, I was offered only the same flight one or two days later. Phone support person was very unfriendly and unwilling to look at other options like booking me on another flight that same day."
It is a low cost airline so, like all is them it is more of a flying convenience store than anything else but for short flights you know what you have and it is fine
Was refused access to the plane. Easyjet more interested pushing car rentals or hotels booking than making sure travelers are set to go thru COVID-19 hurdles. 300 euros totally wasted. Thank you easyjet.
Voordelen: "Leather seats and plenty of leg room. Flight was on time."
Nadelen: "The crew could have shown up on time."
Voordelen: "Seats were comfortable."
Nadelen: "Online layout of the plane is deceiving. The plane isn't separated into classes is just a standard set up throughout the plane. Also the more leg room seats that your party for is almost not worth it as the additional leg room wasn't even noticeable. Again the layout of the plane was standard."
Voordelen: "Mijn 7 jarige zoon zat in zijn eentje. Bizar dat Easyjet niet automatisch gezinnen bij elkaar zet. Vrouw en dochter op rij 1, zoon en vader op 21 en 22. Echt not nooit zo’n slechte ervaring gehad op een vlucht"
Nadelen: "30 minute delay"
Nadelen: "We stayed a bit long in the plane before takeoff, very long walk after check out the plane toward the imagination, too long time for the baggage to come out, my bag was broken. Over all bad experience"
Voordelen: "Nice crew"
Nadelen: "45 minute delay"
Voordelen: "We zijn op tijd vertrokken, het was een vlotte vlucht (3u45)"
Nadelen: "Er zijn geen dingen die ik vervelend vond, al zou ik het als EasyJet Plus lid wel fijn vinden om ook tijdens de vlucht iets van mijn lidmaatschap te merken, zoals bijvoorbeeld een gratis blikje fris, nootjes o.i.d."
Voordelen: "Fast flight"
Nadelen: "Standing around 30 minutes in gate before boarding."
Nadelen: "Male flight attendant on Easyjet physically hurt me, invading my personal space multiple times and touching me while I slept. Under NO circumstances is it appropriate for flight attendants to physically jab at passengers, especially given the power imbalance in this case of a white male flight attendants being physically inappropriate with women of color passengers. I will not be flying with Easyjet again and will tell everyone I know of my experience with Easyjet's physically invasive, inappropriate staff."
Voordelen: "Aardige man die hielp bij aanschaffen van een horloge. Top dat jullie dit zo doen, zo snel en makkelijk feedback vragen. Heeft indruk gemaakt."
Nadelen: "An hour late without excuses and a 50 min wait for the luggage. Ridiculous!"
Voordelen: "Niks. Kost weinig, je krijgt nog veel minder. Toch?"
Nadelen: "De automatische stoeltoewijzing is klantje pesten. Heb je samen geboekt wordt je uit elkaar gehaald. Niet omdat er geen plek is, maar gewoon omdat het kan. Pesterij. Boarden: je word zo snel mogelijk de gate in geveegd en dan mag je daar wachten tot het blijkbaar echt nodig was dat je er was."
Voordelen: "The plane was ok."
Nadelen: "To start we were told by the check in agent that our carry on luggage would be fine, but then at the gate we were told that our luggage was to big for the overhead bins. We were charged an extra 94 euros so like $120 USD. We get on the plane and people were putting away carry on luggage that were a lot bigger than what we had. I am sure it was because we were Americans.. This was the first and last time I fly with this airline..."
Voordelen: "Only crew was good, everything else was horrible"
Nadelen: "Dirty plain, delay"
Voordelen: "Boarding was quick and efficient. Flight left on time. Arrived early. What's not to like?"
Nadelen: "One hour delay"
Voordelen: "That I could buy a ticket on the day (EasyJet said they were sold out at the desk but Kayak had one online - well done Kayak)."
Nadelen: "The queue to check in that was caused partly by weighing cases for the cargo hold and trying to charge extra at a higher 'desk rate' forcing people to either pay the desk rate or open their bags and transfer stuff to their carry on bag. The lack of room for carry on bags, requiring that some bags be transferred to the hold (caused by the above 'luggage transferring fiasco). The two people at the desk with a queue of hundreds waiting to check in. The one hour delay in the flight. The marathon walk to the other end of the airport to board the plane."
Nadelen: "The plane had a hole in the wing. we sat for an hour on our sits till we got an engineer to look at it and put sticky tape. It was very stressfull flight. we couldnt go to the toilets while we were sitting on the tarmac for 1 hr"
Voordelen: "Fought was in time and the boarding process occurred quickly."
Nadelen: "I'm not a fan of queuing for the plane after the entry gate. But at least no additional bus was needed to get to the plane on the tarmack"
Voordelen: "Usual practical easyJet service."
Nadelen: "Long queue for passport control in Basel. What's going on with that?"
Nadelen: "No notice of delayed flight, food was rushed and plane very dated"
Nadelen: "Flight 1.5 hour delay"
Nadelen: "Veel turbulentie, en vreemd dat ze voetbalsupporters toelaten met blikken bier in de gate"
Voordelen: "vlucht en alles wat daarbij hoort prima"
Nadelen: "jammer dat link van Kayak niet werkte"
Nadelen: "Having to pay for drinks."
Nadelen: "late departure"
Nadelen: "Ik moest rennen naar de gate omdat de schermen te laat waren. Er waren meer reizigers die onvriendelijk gewezen werden op het feit dat ze “te laat” waren."
Voordelen: "I like the ease of this airline"
Nadelen: "Schiphol is eigenlijk te groot. Alles kost veel tijd. Vlucht was half uur te laat"
Nadelen: "Bus ticket sold on plane was quite restrictive and left every 50-60min not every hour as stated onboard."
Nadelen: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
Nadelen: "Their check in system is not clear.. We have a reservation for 2 passengers, and in the system I paid for an extra luggage... considering the price I paid I didnt realize that that was only an extra piece only for one passenger, so we had to pay 57 euros for the additional piece of the second passenger at the counter... considering the total ticket for 2 passenger was 120 euros, that increased the total price for almost 50%... Not even in Mexico the ticket for these kind of low budget airlines are so confuse and "tricky"."
Voordelen: "Nothing special to mention"
Nadelen: "No luggage room above our head, we had to leave our luggage somewhere else far from our seats and the crew should help us promptly to get those luggage back but no, we had to get it ourselves and had to wait till the very end after all the other passengers have already got off the plane. Not fair on us when we were sat next to exit but had to anxiously wait. Shame!"
Nadelen: "Easyjet behandeld je als vee. Je hebt als passagiers niets te vertellen en als je protesteert beroept het personeel zich op policy. Handbagage is zo'n policy. Elke keer moet je je handbagage achterlaten bij de trap en als je dan in het vliegtuig komt zie je overal lege vakken."
Voordelen: "Fares were very low, boarding was smooth, several seats were empty."
Nadelen: "We were told that we could only carry on one item, unless we upgraded to Easyjet plus, but we were not able to upgrade because no seats were available, even though the plane was only ~2/3 full. Our 'extra' items were a knitting bag and a laptop bag, but the checkin agents persuaded us that we would need to check the carry ons anyway, which slowed our departure enough that we missed our bus and had to get a taxi (for 200 pounds). Our flight had plenty of empty seats, and there was more than enough room for us to have had our carryons and personal items (which I would have been willing to pay the upgrade fee for, as the total price would still have been competitive."
Voordelen: "Staff were pleasant, eager to help, efficient. Flight arrived early."
Nadelen: "A long time standing waiting for boarding - no seats."
Voordelen: "The prompt staff"
Nadelen: "It was SO hot and when you're cramped like that, the temperature can make you panic a little bit. Did not get cooler in the air, and they made you pay for drinks!!! Even water! Nothing "easy" about this jet."
Voordelen: "The allocated seating system avoids having to rush onboard to claim your seat. In the past it became quite chaotic when boarding the plane."
Nadelen: "The long wait to board our plane especially when it was so hot and clammy."
Nadelen: "2 hours delayed"
Voordelen: "The online booking & check in saved time. Process from baggage check in to boarding were smooth & hassle-free. That's what I need for a short flight. Will recommend to my brother when he & his wife travel to Europe end of this year"
Nadelen: "No time so approached the counter staff at the airport about baggage hold, info provided was not complete. Luckily found some time to double check online, saved €€€ on baggage hold. Also, pls ignore rating on the food & entertainment, there were none. Overall, experience good enough for my short flight."
Nadelen: "Flight due at 1550. At 1500 boards said now boarding. The plane hadn't even landed! Kept waiting over an hour in airless crowded room with no seats. Silly notices about wonderful easyJet service on screen added to insult. Eventually took off 1625. Crew said sorry for 10 minute delay - actually 35 minutes."
Nadelen: "Drink /food trolley didn't make it to row 18 during the flight"
Nadelen: "Why the crew disnt tell us at the check in desk that we are not allowed to bring ladies hand baggage. If they told us at the first place. We could put our stuffs in our luggage. Does easy jet try to earn more money???!??"
Nadelen: "There's no lifts to board the planes. So with your on-board luggage, a buggy and a baby it is really hard with the stairs and there's no one around to help"
Voordelen: "The flight was very late over an hour late and as a results I have to take taxi from schipol airport to Amersfoort which cost me a lot"
Over 3hours delay and we were not even offered a drink!
Sooooooooo long. We were late and boarding was long
Check in was the worst ever. COVID-19 🤣😂🤣 sorry that can and needs to get much better and quicker
They changed the airplane day before and I paid for the extra space so when I was on the boarding they changed my seat to a worst one, then the food was horrible, they don't refill the catering at Amsterdam so the flight from BCN to AMS bought almost everything
Voordelen: "One of the crew member was really rude, she made a mistake went off on me and didn’t even apologize, she act like nothing happened, I tried reaching out to the airline and they never got back to me"
Voordelen: "The crew with neither rude nor particularly welcoming."
Nadelen: "When did vueling stop offering a free snack and drink. Not even a glass of water for your passengers is just plain inhospitable."
Nadelen: "There was a long delay, longer than the flight itself. In a rush to catch up (or go home) they did not clean the plane before boarding, not even superficially."
Nadelen: "My passport was stolen and the airline couldn’t help me at all as far as reimbursement or travel voucher. It was just a tough situation."
Voordelen: "Vueling is a great airline - very hip and cosmopolitan. The crew was young but intelligent, hard-working and helpful"
Voordelen: "No comment"
Nadelen: "No coment"
Voordelen: "Very friendly staff"
Nadelen: "Food selection was not available"
Voordelen: "Quick Boarding and little waiting in the seat. Rear door was open when getting off the aircraft which made things quicker."
Nadelen: "At 6 ft, I only had enough leg room when I moved to a seat which had a spare seat next to it, allowing me to swing my legs. Otherwise, even when sat quite upright my knees would've been against the seat."
Voordelen: "Good price"
Nadelen: "Baggage took far too long"
Voordelen: "Seat comfortable, crew do their best"
Nadelen: "be on time!!"
Voordelen: "standard flight without any unexpected events except 30 minute delay."
Nadelen: "30 minutes delay."
Voordelen: "Amazing and helpful crew"
Nadelen: "Long delay and inefficient boarding for people with digital boarding pass"
Voordelen: "QUICK ON TIME"
Nadelen: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Voordelen: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Nadelen: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"
Voordelen: "The seats are good"
Nadelen: "They keep revising the plane departure time on their website/app but refused to announce changes in the terminal. Kayak sent me 10 updates about the scheduled departure. The airport had the initial one and no more"
Voordelen: "The flight space"
Nadelen: "No entertainment which make the trip so boring"
Nadelen: "Late. Long wait for baggage. Not very friendly crew."
Voordelen: "The individual tv screens."
Nadelen: "This is what I noticed while checking in the last gate before we board. We were singled out with a few other people to be additional screened in questions. When we were done, there were about more than 10 individuals who were waiting to pass the gate and about over 50 waiting in line. We noticed that the European descent individuals with bigger bags were not question and allowed to pass through. We were stop and was informed we have to pay for our luggage. The rep took our credit card and scanned it and when we asked how much she informed us the amount will be appeared in our next statement. How did she not even know?? Lastly, the individual in front of us had the same luggage (if not bigger) and didn’t even have to beck his in!"
Nadelen: "arrived at airport to find flight cancelled - I needed to get to exhibition that day - and, after long queue, discovered we had alternative flight late that night. Today I hear my saturday late flight has been re-scheduled for tomorrow - with no intervening email saying the saturday re-scheduled flight was re-scheduled itself....if you get me. On a good note, it looks like I'm going to get a full refund. If they had arranged for me and my son to get there by another means - business class?, another airline?? - then I'd be impressed"
Nadelen: "App info and service poor. Gate closed more than 30 mins before flight while flight was delayed according to the AP status. Would not fly with Vueling again."
Voordelen: "Alles op tijd"
Nadelen: "Te weinig plaats voor de benen"
Voordelen: "Nothing. Was too uncomfortable."
Nadelen: "I couldn't fit my legs in the space between seats, so much so that I had pins and needles in my feet by the time we landed. The food is really expensive. Never flying with this airline again."
Voordelen: "Comfort and helpful crew"
Nadelen: "Long way from Iberia gate to Vuelling"
Voordelen: "Quick and easy, no frills, cheap flights, on time, great between Euro countries but not beyond. Newer airbusses with comfortable seats for short flights not long flights. just make sure you don't check bags, just carry on size. clean and cheap and easy, but don't expect more."
Nadelen: "No entertainment, seats did not recline, minimal leg room"
Voordelen: "Geweldig! Het was een rustige vlucht. Zowiezo heel krap. Maar het was rustig"
Nadelen: "small plane delayed both ways no information as to why. Rude staff"
Nadelen: "Delayed over two hours both ways. Crew didn't make it down the aisle with the trolley for refreshments. Didn't have food vouchers and would not give me more than a a small glass of water even though we were stuck on a plane for over 5 hours."
Nadelen: "Het is heel krap om te zitten. Maar de prijs was goed. I guess you get for what you paid. Het was niet slecht."
Voordelen: "Assigned to row 2."
Nadelen: "Checkin took 1 to 2 hours!"
Voordelen: "Flight arrived back in Manchester 20mins early - bonus"
Nadelen: "not much choice for food"
Voordelen: "The crew were friendly, boarding was quick, it was a nice flight"
Nadelen: "As it was a night flight, it would have been nice if the lights would have been lowered so we could sleep and no entertainment if you couldn't sleep was provided"
Voordelen: "Vert kind and proffessional crew On time departure and flight"
Nadelen: "Lack of any free offer fof snacks or drinks Not even water was offered Very very limited legroom"
Nadelen: "airfcraft seats were old and uncomfortable ."
Nadelen: "Not much leg room."
Voordelen: "very nice at the checking in , and during the flight"
Nadelen: "the menu"
Nadelen: "they left my lugage the delayed the flight for 2 hours, terrible services"
Nadelen: "The landing was horrible"
Voordelen: "Somewhat friendly crew."
Nadelen: "We had to pay extra to check-In our luggage only for Vueling airlines to lose my friends luggage. They did not even make us feel like they would do everything possible to find it and it ruined the rest of our trip. My friend ended having to buy everything from underwear to shoes to clothes. Not only did it take time and energy to find clothes for her but it was very costly. I've flown MANY airlines and have never had deal with lost luggage so I was expecting more from the airline to do everything possible to located it or compensate us for their mistake, especially when we had to pay an additional $50 USD to check-in our luggage (that ultimately ended up lost). I would not recommend this airline."
Nadelen: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Nadelen: "I called Vueling to see if I needed to pay for my stroller and he said yes. When I got to the counter I was told that I didn't have to pay for the stroller. So I asked for my money back and they said no. That was B.S."
Nadelen: "Delay for 21/2hours"