Voordelen: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Nadelen: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Voordelen: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Nadelen: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Nadelen: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Nadelen: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Voordelen: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Nadelen: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Voordelen: "The crew"
Nadelen: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Voordelen: "Quick boarding, comfortable seating. Great food!"
Nadelen: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Nadelen: "Crew on the ground was very rude"
Nadelen: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Nadelen: "Geen wifi voor 9 uur"
Nadelen: "Entertainment worked sporadically"
Voordelen: "The entertainment options were great."
Nadelen: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Voordelen: "crew was great, seats were comfortable"
Nadelen: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Voordelen: "Average crew. Average seat."
Nadelen: "They could have controlled screening babies better. They just let them scream....."
Voordelen: "The crew was excellent."
Nadelen: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Voordelen: "Friendly attendants, entertainment variety"
Nadelen: "Comfort, food could have been better."
Voordelen: "The crew was friendly!"
Nadelen: "Once again no vegetarian options."
Voordelen: "Crew was very nice. Food was good and tasty."
Nadelen: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Voordelen: "The crew were polite and friendly"
Nadelen: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Voordelen: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Nadelen: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Voordelen: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Nadelen: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Nadelen: "Missed the flight due to late landing from earlier connection"
Voordelen: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Nadelen: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Nadelen: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Voordelen: "Good selection of movies"
Voordelen: "Not much expected as it was a budget trip."
Nadelen: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Voordelen: "Not much but the staff"
Nadelen: "No room, boarding was slow, zero bag or legroom"
Voordelen: "Very quiet"
Nadelen: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Voordelen: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Voordelen: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Nadelen: "Nothing to complain about."
Voordelen: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Nadelen: "Business class seats weren’t comfortable and too narrow no entertainment."
Voordelen: "On time."
Nadelen: "Did not seat together passengers, although booked and checked in at the same time."
Voordelen: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Nadelen: "Plane left more than 40 minutes late with no explanation or apology."
Nadelen: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Voordelen: "The cabin crew were excellent"
Nadelen: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Nadelen: "Vlucht door vertraging van uit lax gemist op een paar minuten"
Nadelen: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Nadelen: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Voordelen: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Nadelen: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Nadelen: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Nadelen: "Geen ontbijt of iets dergelijks, dit ondanks vroege vlucht."
Voordelen: "Normale vluchtte t"
Nadelen: "Te last vetrokken"
Voordelen: "Flight was only 50% full. Room to spread out."
Nadelen: "Leg room cramp. Flight arrived late as a result missed connection home."
Nadelen: "Clean. Courtesy of staff on plane."
Voordelen: "leg space in plane"
Voordelen: "The service and food were excellent plane was clean."
Nadelen: "No entertainment system"
Voordelen: "The flight crew and flights itself were great."
Nadelen: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."