
United Airlines Informatie
IATA code | UA |
---|---|
Routes | 2138 |
Hoofdroute | Intle luchthaven van San Francisco naar Chicago O'Hare Internationaal |
Luchthaven overzicht | 214 |
Hoofdluchthaven | Chicago O'Hare Internationaal |
Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
-
10,0
Voordelen: Crew amazing, space great.
Nadelen: Security line
beoordeling van -
2,0
Nadelen: Lack of information about getting Visa Schengen to pass a transit hours cost me $300 and loosing my trip
beoordeling van -
10,0
Voordelen: Crew was very accommodating
Nadelen: More seating space
beoordeling van -
10,0
Voordelen: Got on the plane easily and quickly. Great movie selection
Nadelen: Very cramped seating
beoordeling van -
10,0
Nadelen: Flight was delayed & cancelled. Unable to rebooked until evening of next day. Was easier to rent a car & drive home
beoordeling van -
8,0
Voordelen: The crew was responsive and very friendly.
beoordeling van -
4,6
Voordelen: The crew was very helpful
Nadelen: Comfort seats
beoordeling van -
8,0
Voordelen: Crew was excellent. Seats are small
Nadelen: Nothing. It was it is.
beoordeling van -
6,3
Nadelen: Food not great. Seats in economy cramped.
beoordeling van -
5,6
Nadelen: More water, drinks. The food was absolutely horrible.
beoordeling van -
7,0
Nadelen: They lost one of our parties luggage. How do two bags make it to the destination, and one not??
beoordeling van -
8,0
Nadelen: Advertised fare I purchase was for economy, where I would have a checked back and be able to pick my seat. I found out the day before that the airline wasn't offering either, even though I paid for it.
beoordeling van -
9,0
Voordelen: Great service and very polite staff
Nadelen: Cleanliness
beoordeling van -
9,0
Voordelen: Seats are too crowded.
beoordeling van -
10,0
Voordelen: short time, smooth flight
beoordeling van -
4,0
Nadelen: The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime.
beoordeling van -
6,0
Voordelen: Leg room on the regional jet actually was better than that of a larger plane.
Nadelen: We were summoned to the gate area with an announcement that boarding would start in 5 minutes; this turned out to be L-O-N-G before boarding began. After standing around for at least 30 minutes with no information as to what was happening, departure time was delayed several times. This was around lunch time; when I finally decided to buy lunch in the terminal, the departure time was changed again to an EARLIER time, and I had to board without food.
beoordeling van -
7,6
Voordelen: Good crew on both trips
Nadelen: No crying children
beoordeling van -
5,0
Voordelen: The flight crew was friendly and smiling.
Nadelen: The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible.
beoordeling van -
10,0
Voordelen: Cabin crew was very professional and looked after everyone well from boarding to de-planing.
beoordeling van -
10,0
Voordelen: Very comfortable B777-300 got me to catch some much-needed sleep on my flight, even with a lot of people on-board!
beoordeling van -
10,0
Voordelen: Love the new premium plus. Comfortable.
Nadelen: 777 overhead bins suck.
beoordeling van -
7,5
Voordelen: Cookies are delicious
Nadelen: I hate that United doesn’t let you get a boarding pass early if you don’t pay for for a bag. Hell, even Frontier lets you check in early. There was no one at the ticket counter till an hour before check in so I had to wait around outside security till I could get a boarding pass. It’s bullshit
beoordeling van -
4,0
Voordelen: The flight attendants were nice enough and the snacks/beverages were average/as expected.
Nadelen: This flight was delayed for more than 2.5 hours and the communication was poor. The gate agents weren’t helpful. The airport didn’t have enough outlets. Or chairs. My flight out to this location was also delayed by over three hours. At least they tried to make us feel better by telling us what was going on. The staff at the airport were rude and unhelpful and United airlines is unreliable.
beoordeling van -
4,6
Nadelen: Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX
beoordeling van -
8,0
Voordelen: Fast boarding
Nadelen: Wi-Fi could be better with no interruptions. My movies were interrupted 2 times.
beoordeling van -
6,3
Nadelen: There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided.
beoordeling van -
8,6
Voordelen: I like the space between chairs and the little things that made the trip a good one
Nadelen: Better food
beoordeling van -
4,6
Voordelen: Seats were comfy and super clean
Nadelen: The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us
beoordeling van -
9,2
Voordelen: Seats comfortable. Cabin and bathrooms really clean. Crew friendly and efficient.
Nadelen: Pockets on back of seat need to be bigger/deeper.
beoordeling van -
7,3
Voordelen: The crew was nice and came by often.
Nadelen: There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy.
beoordeling van -
5,5
Nadelen: Boarding staff forced groups 3 and 4 to check their carry on even though there was still plenty of overhead space.
beoordeling van -
10,0
Best Airline
Voordelen: Inflight movies
Nadelen: None
beoordeling van -
10,0
Nadelen: Breakfast for economy:))
beoordeling van -
4,0
Voordelen: staff was nice
Nadelen: it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ....
beoordeling van -
8,3
Voordelen: Crew
Nadelen: The stretched 757 is a crowded cramped uncomfortable airplane.
beoordeling van -
6,3
Nadelen: Too much time wasted in boarding dealing g with carry ons.
beoordeling van -
5,6
Nadelen: Make sure all passengers can watch movies
beoordeling van -
8,8
Voordelen: Flight on early and arrived early.
Nadelen: Food options. None offered not even some pretzels.
beoordeling van -
6,3
Nadelen: I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent.
beoordeling van -
7,0
Voordelen: Everything was fine, I would probably take the flight again but nothing was above average
Nadelen: Boarding could have been more organized
beoordeling van -
5,3
Voordelen: nothing in particular
Nadelen: cold, inattentive crew, United premium economy product is not worth a pretty penny it charges
beoordeling van -
8,6
Voordelen: Boarding was on time and ran smoothly. In flight crew was friendly and attentive.
beoordeling van -
2,0
Nadelen: More than one and half hours delay, at least they flight attendants should offer customers more than just a drink
beoordeling van -
8,5
Voordelen: The flight was great. No complains to the crew.
Nadelen: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.
beoordeling van -
4,0
Nadelen: Dirty
beoordeling van -
4,4
Voordelen: The lady at the checkin was very considerate and suggested that I am only allowed to bring one baggage. So she suggested if I can combine my both luggage as one, then I should be all good otherwise they will charge double- scary.
Nadelen: Light travellers like us should be given more latitude to choose 1 bag size 17x10x 5” and one laptop bag size 12” X 10” x 3”
beoordeling van -
9,3
Voordelen: Convenient route, great United Polaris lounge at SFO for business passengers.
Nadelen: The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open.
beoordeling van -
2,5
Voordelen: What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!
Nadelen: See above!
beoordeling van -
5,6
Voordelen: Crew was good
Nadelen: Bad baggage claim info
beoordeling van -
4,4
Voordelen: Not sure I can comment on this particular flight.
Nadelen: On time departure, being truthful about delayed departure time and taxiing time, easier landing (had a lot of ear pain from rapid air pressure drop), It took over 30 mins from the time the plane landed for bags to load on the carousel
beoordeling van -
4,6
Voordelen: Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans.
Nadelen: Be on time
beoordeling van -
7,5
Nadelen: We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction.
beoordeling van -
9,3
Voordelen: Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather.
Nadelen: The seat was the usual uncomfortable coach seat.
beoordeling van -
10,0
Voordelen: Nice attentive crew
Nadelen: N/A
beoordeling van -
8,4
Voordelen: The boarding was quick and orderly.
Nadelen: Could prove in-flight entertainment options
beoordeling van -
10,0
Voordelen: Good food. Great crew members.
beoordeling van -
2,0
Nadelen: Terrible boarding process, awful food, rude staff...literally one of the worst flights ever
beoordeling van -
6,4
Nadelen: The cabin was cooler than expected. A water bottle would have been helpful to ensure hydrated during the flight when canon lights turned out.
beoordeling van -
9,3
Nadelen: More leg room and more shoulder room.
beoordeling van
-
10,0
Voordelen: Crew amazing, space great.
Nadelen: Security line
beoordeling van -
10,0
Voordelen: Crew was very accommodating
Nadelen: More seating space
beoordeling van -
10,0
Voordelen: Got on the plane easily and quickly. Great movie selection
Nadelen: Very cramped seating
beoordeling van -
10,0
Nadelen: Flight was delayed & cancelled. Unable to rebooked until evening of next day. Was easier to rent a car & drive home
beoordeling van -
9,0
Voordelen: Great service and very polite staff
Nadelen: Cleanliness
beoordeling van -
9,0
Voordelen: Seats are too crowded.
beoordeling van -
10,0
Voordelen: short time, smooth flight
beoordeling van -
10,0
Voordelen: Cabin crew was very professional and looked after everyone well from boarding to de-planing.
beoordeling van -
10,0
Voordelen: Very comfortable B777-300 got me to catch some much-needed sleep on my flight, even with a lot of people on-board!
beoordeling van -
10,0
Voordelen: Love the new premium plus. Comfortable.
Nadelen: 777 overhead bins suck.
beoordeling van -
8,6
Voordelen: I like the space between chairs and the little things that made the trip a good one
Nadelen: Better food
beoordeling van -
9,2
Voordelen: Seats comfortable. Cabin and bathrooms really clean. Crew friendly and efficient.
Nadelen: Pockets on back of seat need to be bigger/deeper.
beoordeling van -
10,0
Best Airline
Voordelen: Inflight movies
Nadelen: None
beoordeling van -
10,0
Nadelen: Breakfast for economy:))
beoordeling van -
8,8
Voordelen: Flight on early and arrived early.
Nadelen: Food options. None offered not even some pretzels.
beoordeling van -
8,6
Voordelen: Boarding was on time and ran smoothly. In flight crew was friendly and attentive.
beoordeling van -
8,5
Voordelen: The flight was great. No complains to the crew.
Nadelen: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.
beoordeling van -
9,3
Voordelen: Convenient route, great United Polaris lounge at SFO for business passengers.
Nadelen: The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open.
beoordeling van -
9,3
Voordelen: Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather.
Nadelen: The seat was the usual uncomfortable coach seat.
beoordeling van -
10,0
Voordelen: Nice attentive crew
Nadelen: N/A
beoordeling van -
10,0
Voordelen: Good food. Great crew members.
beoordeling van -
9,3
Nadelen: More leg room and more shoulder room.
beoordeling van
-
8,0
Voordelen: The crew was responsive and very friendly.
beoordeling van -
8,0
Voordelen: Crew was excellent. Seats are small
Nadelen: Nothing. It was it is.
beoordeling van -
7,0
Nadelen: They lost one of our parties luggage. How do two bags make it to the destination, and one not??
beoordeling van -
8,0
Nadelen: Advertised fare I purchase was for economy, where I would have a checked back and be able to pick my seat. I found out the day before that the airline wasn't offering either, even though I paid for it.
beoordeling van -
7,6
Voordelen: Good crew on both trips
Nadelen: No crying children
beoordeling van -
7,5
Voordelen: Cookies are delicious
Nadelen: I hate that United doesn’t let you get a boarding pass early if you don’t pay for for a bag. Hell, even Frontier lets you check in early. There was no one at the ticket counter till an hour before check in so I had to wait around outside security till I could get a boarding pass. It’s bullshit
beoordeling van -
8,0
Voordelen: Fast boarding
Nadelen: Wi-Fi could be better with no interruptions. My movies were interrupted 2 times.
beoordeling van -
7,3
Voordelen: The crew was nice and came by often.
Nadelen: There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy.
beoordeling van -
8,3
Voordelen: Crew
Nadelen: The stretched 757 is a crowded cramped uncomfortable airplane.
beoordeling van -
7,0
Voordelen: Everything was fine, I would probably take the flight again but nothing was above average
Nadelen: Boarding could have been more organized
beoordeling van -
7,5
Nadelen: We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction.
beoordeling van -
8,4
Voordelen: The boarding was quick and orderly.
Nadelen: Could prove in-flight entertainment options
beoordeling van
-
2,0
Nadelen: Lack of information about getting Visa Schengen to pass a transit hours cost me $300 and loosing my trip
beoordeling van -
4,6
Voordelen: The crew was very helpful
Nadelen: Comfort seats
beoordeling van -
6,3
Nadelen: Food not great. Seats in economy cramped.
beoordeling van -
5,6
Nadelen: More water, drinks. The food was absolutely horrible.
beoordeling van -
4,0
Nadelen: The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime.
beoordeling van -
6,0
Voordelen: Leg room on the regional jet actually was better than that of a larger plane.
Nadelen: We were summoned to the gate area with an announcement that boarding would start in 5 minutes; this turned out to be L-O-N-G before boarding began. After standing around for at least 30 minutes with no information as to what was happening, departure time was delayed several times. This was around lunch time; when I finally decided to buy lunch in the terminal, the departure time was changed again to an EARLIER time, and I had to board without food.
beoordeling van -
5,0
Voordelen: The flight crew was friendly and smiling.
Nadelen: The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible.
beoordeling van -
4,0
Voordelen: The flight attendants were nice enough and the snacks/beverages were average/as expected.
Nadelen: This flight was delayed for more than 2.5 hours and the communication was poor. The gate agents weren’t helpful. The airport didn’t have enough outlets. Or chairs. My flight out to this location was also delayed by over three hours. At least they tried to make us feel better by telling us what was going on. The staff at the airport were rude and unhelpful and United airlines is unreliable.
beoordeling van -
4,6
Nadelen: Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX
beoordeling van -
6,3
Nadelen: There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided.
beoordeling van -
4,6
Voordelen: Seats were comfy and super clean
Nadelen: The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us
beoordeling van -
5,5
Nadelen: Boarding staff forced groups 3 and 4 to check their carry on even though there was still plenty of overhead space.
beoordeling van -
4,0
Voordelen: staff was nice
Nadelen: it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ....
beoordeling van -
6,3
Nadelen: Too much time wasted in boarding dealing g with carry ons.
beoordeling van -
5,6
Nadelen: Make sure all passengers can watch movies
beoordeling van -
6,3
Nadelen: I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent.
beoordeling van -
5,3
Voordelen: nothing in particular
Nadelen: cold, inattentive crew, United premium economy product is not worth a pretty penny it charges
beoordeling van -
2,0
Nadelen: More than one and half hours delay, at least they flight attendants should offer customers more than just a drink
beoordeling van -
4,0
Nadelen: Dirty
beoordeling van -
4,4
Voordelen: The lady at the checkin was very considerate and suggested that I am only allowed to bring one baggage. So she suggested if I can combine my both luggage as one, then I should be all good otherwise they will charge double- scary.
Nadelen: Light travellers like us should be given more latitude to choose 1 bag size 17x10x 5” and one laptop bag size 12” X 10” x 3”
beoordeling van -
2,5
Voordelen: What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!
Nadelen: See above!
beoordeling van -
5,6
Voordelen: Crew was good
Nadelen: Bad baggage claim info
beoordeling van -
4,4
Voordelen: Not sure I can comment on this particular flight.
Nadelen: On time departure, being truthful about delayed departure time and taxiing time, easier landing (had a lot of ear pain from rapid air pressure drop), It took over 30 mins from the time the plane landed for bags to load on the carousel
beoordeling van -
4,6
Voordelen: Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans.
Nadelen: Be on time
beoordeling van -
2,0
Nadelen: Terrible boarding process, awful food, rude staff...literally one of the worst flights ever
beoordeling van -
6,4
Nadelen: The cabin was cooler than expected. A water bottle would have been helpful to ensure hydrated during the flight when canon lights turned out.
beoordeling van