Voordelen: "Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane."
Nadelen: "Boarding process was slow and chaotic"
Nadelen: "Everything was fine except every time I come here we have to wait for a gate for 15 min or longer. A real drag."
Voordelen: "The check-in process was very easy and friendly. The flight attendants seemed nicer than other airlines."
Voordelen: "Exit row, bringing on my own booze"
Nadelen: "Lots of things, the industry is broken"
Voordelen: "The Westjet app took forever to download on my phone AND my husband was unable to download it ... made for a long flight without entertainment. Also, the crew didn’t come off welcoming or inviting."
Nadelen: "Flight delayed due to a mechanical issue (replace a tire) from YYZ to LAX caused me to miss my connecting in LAX to SJC"
Voordelen: "Lots of leg room! Friendly crew."
Voordelen: "The crew were nice and friendly."
Nadelen: "Plane was late for over an hour."
Voordelen: "Seat was comfortable"
Nadelen: "Very delayed"
Nadelen: "From Vancouver to Los Angeles no screen seats no Entertainment"
Nadelen: "Seamless flight. Great staff. Thank You."
Voordelen: "Good leg room clean airplane"
Nadelen: "Entertainment didn't work"
Voordelen: "Friendly crew."
Nadelen: "The flight was delayed"
Voordelen: "I liked the complementary beverages and snacks."
Nadelen: "It would have been nice to be able to access entertainment withou t having to download an app and having a cell phone."
Nadelen: "Monitor did not have sound Plug in bad."
Voordelen: "Crew was good, flight itself was smooth and uneventful"
Nadelen: "Plane was full and very cramped. I am a small person and felt uncomfortable! A crying baby the entire trip and a screaming grade-schoolers who’s parents ( or crew) never told her to please stop screaming. A big headache when I arrived in LA. It felt like a 6 hour flight!"
Voordelen: "A little late on take off but made up time in the air. Crew was pleasant."
Nadelen: "Aircraft seemed a bit tighter seating than other WestJet flights I've been on. Still it was fine for a 3 hour flight."
Voordelen: "The night skyline from above as you fly into LAX is simply awe inspiring with the miles and miles of lights everywhere you look. Quick flight and no hassles."
Nadelen: "The 3 rows of clubs seats ahead me were catered to quite well, but maybe a current dividing that and economy is necessary so you don’t feel so 2nd class."
Nadelen: "We didnt have enough time to make the connection between the fly . We ran for all aeropuert and almost loss the fly to Lax"
Voordelen: "Crew was wonderful"
Nadelen: "Entertainment options"
Voordelen: "Smooth flight, staff are all friendly! Overall a great trip!"
Nadelen: "Food and entertainment require extra charge, although I understand that it is standard for short trips and smaller planes."
Nadelen: "Flight was delayed"
Voordelen: "Crew did a good job, even with the long delays."
Nadelen: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Voordelen: "Uncomfortable, babies crying. Flight attendants disappeared after first drinks. No offers of head phones, snacks etc Delta Flight from Tampa to Minneapolis was excellent"
Nadelen: "Mentioned above"
Voordelen: "Friendly crew."
Nadelen: "The flight was delayed three hours, including having to de-plane and board a new plane, due to a backup generator lying engine issue. Totally unacceptable."
Voordelen: "Nice service and efficient boarding since the plan shed Of us at the terminal was delayed for weather reasons. Tasty food, the wrap was great."
Nadelen: "For a newer plane, it seemed like tighter seat space. Surprisingly harder to get comfortable compared to other plans and it seemed like the seats Space even betwee me and another passenger was tighter than the many other times I flew."
Nadelen: "How is it that in a 5 hours flight you don’t be get any food for free? You have to pay for every meal. And the entertainment system isn’t only available through the west je to app but i didn’t know that until I board the plane wtf"
Voordelen: "Trash flight . Took to long to let me off"
Nadelen: "Rude people"
Voordelen: "I liked the timeliness of boarding."
Nadelen: "Crew was not the nicest, especially when asking for non purchase items like water."
Voordelen: "The ticket price was great. The crew were nice."
Nadelen: "There is no monitor in front of you/in-plane, so bring your own tablet"
Voordelen: "Staff and aervice was great! No complaint!"
Nadelen: "We had to put our carry on bags a little far away from our seats"
Nadelen: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Nadelen: "Transferring between distant terminals in LAX was a pain. I'm glad that I had a long layover between flights to make the journey that required leaving and re-entering security."
Voordelen: "On time departures and arrival."
Nadelen: "Internet didn’t really work."
Voordelen: "Good service easy boarding luggage came out as soon as we were off the plane when you are on vacation last thing you need is to wait for your bags great job all around"
Voordelen: "Pleasant staff, ample room, ability to charge devices. On time"
Voordelen: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Nadelen: "We left late and had a very hard landing"
Voordelen: "Not cold, not noisy aircraft"
Voordelen: "Planes were clean and crew was polite. Plenty of leg room."
Nadelen: "I was not able to check online. Their kiosks at the airport were out of order. All of them! All their baggages were being photographed and double tagged. They had to call some where to get me a boarding pass. It seemed like they were doing their best to discourage me, never to fly with WestJet. And they might have just succeeded."
Voordelen: "Quick and comfortable"
Nadelen: "No tv but understanding for price of flight"
Nadelen: "Appalled that I was approached by two flight attendants separately to turn off my light in order to accommodate another passenger as the light was bothering them on a night flight. I pay premium pricing for the Plus seat so I have extra room to work. I chose not to turn off light in order to work, then flight attendants allowed the passenger to approach me. Really unacceptable to put me in uncomfortable interaction, making me play bad cop. I was sitting behind passengers talking loudly who were using profanity. My solution? Earphones. This is a commercial flight - offer passengers eye covers, some solution, or tell them to deal with it, or tell them to charter a private plane. Don’t tell us to sacrifice what we pay for, because you can’t do your job. Lost a loyal customer."
Voordelen: "The plane wasn't full."
Nadelen: "The crew was late."
Voordelen: "The Crew was excelent, WestJet has the best crew, very courteous and helpful unlike disgruntal AA crew. They also have the best price deals available. I highly recommend this airlines. Thanks"
Nadelen: "No entertainment unless you buy one of their tablets. Unerstandable given the type of fleets they use."
Voordelen: "Flight attendants Snacks Entertainment options"
Nadelen: "No screens; but the options were provided"
Voordelen: "No food and no entertainment so can't offer a rating. As for the rest, efficient and well organized and comfortable seats with really decent leg room. I'll be looking o fly WestJet more often.i"
Nadelen: "I would have liked TV privileges. Had a window seat and the overhead light wasn't the best for reading."
Nadelen: "No TV screens, but there was an alternate"
Voordelen: "Crew are always pleasant it just gets a bit too hokey!"
Nadelen: "Calgary airport for a transfer between Canada and the US is like a bad episode of Monty Python! It takes far too long and is far too dependent on the efficiency of silly tram drivers, baggage handlers who are phantoms and computer efficacy! All I care about at the airport, and all I want from airport staff is ruthless efficiency. Anything besides ruthless efficiency is just obnoxious and wastes my time!! No wifi on the aircraft nothing decent to eat on a flight scheduled during the dinner hour"
Nadelen: "The flight took off late, arrived late and we missed our connection to Salt Lake City. We had to change terminals and they were on the opposite side of the airport. Had to spend the night and have not yet started with Aer Lingus to get some satisfaction."
Nadelen: "The first plane was absolutely filthy. I paid for Wifi and when connection was spotty put my laptop down still with half of the data I purchased unused, but then it wouldn't let me back on later. Food was awful. On the first flight they skipped me for drink service entirely."
Nadelen: "Flight not being delayed"
Voordelen: "Allowed us to have a week layover in Dublin on the way to Amsterdam"
Nadelen: "Most cramped flight I have ever experienced. Tiny seats, no legroom, and super narrow aisles so that people walking up and down would invariably bump your shoulder when they walked by - makes for a difficult sleep. Rude air hostesses Waited on ground 2 HOURS, inaccurate info, no service, nada"
Voordelen: "Food was hot"
Nadelen: "Seat were slightly uncomfortable"
Voordelen: "The whole crew was amazing! Meals were very tasty. The pillow and blanket was a nice touch. We really enjoyed the fact we all had entertainment screens."
Nadelen: "The selection of movies was not very grand."
Voordelen: "The service from the flight crew was excellent. On board meals were good, too. Although my luggage never made it on my flight to Chicago due to a delay arriving in Dublin, Aer Lingus provided me with tracking information, and I received my suitcase at my home within 48 hours."
Voordelen: "Crew and food is good...especially out of Dublin.."
Nadelen: "maybe get thicker seat cushion"
Nadelen: "Stobart flight was late and on our boarding passes it said the flight to LA’s gate “closed” at 1:15 when the flight didn’t leave until 3pm. Why would you make people kill themselves to run thru the entire airport and rush thru customs only to stand there and wait at the gate? It makes no sense. It should say a boarding time and not “gate closing time” whatever that meant. Food was served too early. And it wasn’t good. No good food options to purchase."
Nadelen: "Online check in does not work, ever. Late boarding all 4 flights inconvenient access to boarding pass. Was required to stand in line for 30 minutes to get boarding pass for connection instead of getting boarding pass when I left. Also, no kiosk to get it myself. Just about missed my connection do to these delays. No one is in a hurry at this airline"
Voordelen: "The food eas very good"
Nadelen: "The sests were not comfortable. Mt seat did not recline, and there was to much movement around me ro het comfortable."
Nadelen: "Never happened. Bumped. No notice. 4 hours of no information. British airways /aer. Lingus refused to do anything."
Nadelen: "Overall poor customer service!"
Nadelen: "Very dirty. Waste in the seat back, gum on the floor"
Nadelen: "Staff was very rude and not accommodating. I asked for water at one point and I was told I could only get tea or coffee. The team lacked a human component. I had been traveling since 8am Milan time without being able to get any food or coffee because I was jumping from plane to plane when I finally had 10 minutes to spare I grabbed a coffee and before even taking a sip I was told I couldn’t bring hot beverages on the plane. I wasn’t given an explanation just that I had to toss it out in a waste basket before even stepping onto the platform. I travel a lot for work and have always been allowed to bring my coffee onboard so this was not only a shock to me but very upsetting because this coffee would have been the only thing I would have in my stomach since dinner the night before, it was already 3pm Dublin time. Highly suggest customer service training for this airline. Another note, your team at baggage claim in Dublin gave us the wrong information about hour Aer Lingus and British Airways work. We were told that since we were switching airlines and even though our bags were tagged to go from Milan to London to Dublin to LA that we were responsible to recheck our luggage in with Aer Lingus. So not only did we have to grab our bags but go through customs and check in lines from departures. Needless to say we were running to our gate but not before someone in checking station telling us that we didn’t have to worry about the bags because they would have made it even though they were on the baggage claim belt in Dublin. It goes without saying, I will never fly with Aer Lingus or recommend it to anyone I know."
Voordelen: "Great flight"
Voordelen: "underbooked flight, so there was lots of room. Seatback tvs with good selection of movies and tv."
Nadelen: "lack of USB chargers. lack of fish option for a flight out of a catholic country on a friday during lent."
Nadelen: "My flight was cancelled approximately 36 hours before departure. Neither Aer Lingus not the booking agency Justfly.com informed me. I discovered this as I was about to leave for airport. Neither could help me to book a new flight. Justfly.com didn't see that the flight was cancelled because Aer Lingus did not inform them. I had to go to the airport and spend 8 hours in line at the ticket desk to get a new flight the next day, in addition to 2 hours spent on the phone. Had these companies done their jobs properly, I could have rescheduled my flight days earlier on the phone and not wasted an entire day of my vacation. When I asked Justfly.com for any form of compensation they refused. Will NEVER fly on this airline or book travel thru Justfly.com again."
Voordelen: "Surprising good food! Had a chicken mushroom ravioli and it was tasty. The wrap, not so much."
Voordelen: "It was smooth. The flight felt like it went by pretty quickly."
Nadelen: "Honestly, nothing jumped out at my about this flight. All I remember is that it was not a bad experience."
Nadelen: "We were told to be at the airport 3 hours in advance of our 9:35AM flight. We arrived at 6:45 to find a line of passengers at the aer lingus counter and no personnel. It was at least 1/2 before anyone arrived for work. The gate on the boarding pass printed that morning, was the furthest gate and a very long walk. When we arrived there we were told it was changed. We heard a lot of gate changes over the loud speaker, but no announcement from aer lingud. British airways was at"
Nadelen: "Not enough food served, they charged for alcohol on a transatlantic flight! Some of the crew were not the friendliest."
Voordelen: "Average economy for a 90 minute flight. Crew were cheerful."
Nadelen: "They don't have a free drink service like most European airlines."
Voordelen: "The only thing I can say that I liked about this flight was that we arrived a little early."
Nadelen: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Nadelen: "The connection time of 1.5 hour is barely enough for going to U.S. because U.S. pre-custom clearance takes a long time. This should be taken into consideration when the airline provides this flight option. When we get boarding pass for the second leg, Dublin to LAX, the way seats are assigned doesn't make any sense. I was assigned to row 12 but my husband was assigned to row 36. We checked in together. When we got on board, there were plenty of seats available, so it did not make sense that we were not assigned together."
Voordelen: "Flight attendants were excellent."
Nadelen: "Food was so so. Entertainment selection was so so. Entertainment technology was substandard."
Voordelen: "Crew was responsive and kind if something was requested but service without asking is no longer part of a transatlantic experience."
Nadelen: "If you're on the Airbus transatlantic flight, the last section nis so noisy I'm surprised it's even a legal noise level. You can't even hear the entertainment it's so loud. Had to buy an upgraded economy just to be able to endure the long flight. It would be nice to see the cart come through again for coffee refill service."
Nadelen: "No complimentary refreshments offered, not even water."
Voordelen: "The flight left almost on time which was good and landed a little over 20 minutes late which was ok."
Nadelen: "I had a window seat and felt very crammed. Also, we had to wait close to an hour for our luggage to come through. That was most annoying."
Voordelen: "Great staff"
Nadelen: "Appearance and selection out of date Food was cheap and horrible"
Voordelen: "Staff was always nice & helpful."
Nadelen: "Seats are uncomfortable and arm rest doesn't fully fold back. The airplane wasn't cleaned up after the previous flight so there was a few wads of tissue paper around our seats."
Voordelen: "We did arrive early, and safely to our destination. Pilot was informative and efficient. Staff are hit or miss on friendliness and efficiency."
Nadelen: "Second flight with aer Lingus, second time my baggage has been lost. Phone operators are shockingly rude and unhelpful, and retrieving my luggage is an unnecessary pain. Hopefully this time will be less frustrating than the last one. I'll simply never understand what is so difficult about putting baggage on the flight it is meant to be on; there were at least twenty other people both times that had missing luggage. Food this time was pretty gross, but have never had an issue with it personally before."
Voordelen: "The staff were so, so helpful and made sure we were all as comfortable as possible. I liked all the snacks and drinks and the no charge for checked bags. (A big help after a long trip and short on $!) And the best part? They dealt with U.S customs before we left Dublin so that we didn't have to deal with the long lines in Boston. So grateful!!!"
Nadelen: "My entertainment screen froze every time I tried to play a game, had to reset a few times before I gave up."
Voordelen: "Amerikaanse douane in Dublin."
Nadelen: "onduidelijkheid over eten en drinken tijdens de vlucht"
Nadelen: "When I sat down at my seat, the entertainment screen froze. I kept telling the flight attendants to help me out and they kept resetting my screen but nothing happened. So they gave me a complimentary Wi-Fi card, but there was no service or wifi available. One flight attendant tried to help and said he would come back. 45 minutes later... he never came back! I pressed the call button to get the flight attendant's attention, and no one came for an hour and a half! They saw the light above my seat, but they just kept walking past me! I raised my hand to get their attention, but they ignored me and walked right past me! I appreciate the fact that they were trying everything they could do to help me out, but when they started ignoring me every time I asked them for help...that was just rude and my anxiety began to rise! Worst flight experience I have ever encountered."
Voordelen: "Flight went smoothly, staff were pleasant, seat was fine, entertainment worked well"
Nadelen: "The overall feel is that the staff are very rigid about their rules. They come down the aisle at their appointed times, but never just check up to see how people are doing. The rule about registering for a vegetarian meal 72 hours advance is ridiculous. there should always be meat-free options for people, not just vegetarians. The flight attendant was kind enough to find some fruit salad for me, out of the crew meals, but she shouldn't have to. in general they don't feel very warm or inviting."
Voordelen: "The crew was friendly and professional throughout the flight."
Nadelen: "The airplane is an older model airplane. Everything rattled during even minor turbulences. The seats just weren't comfortable enough for a transatlantic flight. There was no leg room to be somewhat comfortable. Due to the age of the airplane, there also weren't any USB charging outlets for cell phones or tablets."
Nadelen: "The plane was dirty and old, the food horrible, cramped seats, dirty and non functioning bathrooms, stressed out and inattentive staff, poor coordination of seating families together (I was told my seat was given to a woman so she could sit with her adult daughter...I wasn't asked, just told), the flight was 1.5 hour delayed, my bag was lost because the incompetent staff member in Italy didn't give me a bording pass for the Dublin to LA flight (I'm still waiting over 24 hours later to find out what's happened to my luggage). Overall, this flight was a nightmare and a huge let down after flying to Rome on British Airways. I can't say enough about how wonderful that flight was..Aer Lingus was a big disappointment and a poor substitute for BA. Very unsatisfied customer!"
Voordelen: "i liked nothing from the experience on this leg or the journey. I was frustrated and angry."
Nadelen: "The check in procedure in Amsterdam took almost two hours. Then I was late to the gate. There was no assistance getting to the gate for none of the passengers who experienced these delays."
Nadelen: "Baggage lost for mere one-hour flight from Amsterdam to Dublin with extended delay before it was recovered."
Voordelen: "Everything better than good. Movies great and great selection. Food and Beverage service better than good. Flight attendants were awesome. Seats very comfortable. Just really a great experience in flying. One of the best!!!"
Voordelen: "The crew seemed genuinely happy. They were fast and accommodating. The food was good and they kept the cabin dark so those that wanted to sleep could. Food service was timely and on point. We had 1 full meal and 1 snack. The snacks were, strangely, quite good."
Nadelen: "The entertainment was hard to hear. I think it is due to the old style 2-jack headphones. I suspect that the supplied headphones aren't the highest quality (they are free, for everyone, why would they be?). I forgot my adapter so I couldn't use my own headphones... oh well."
Voordelen: "Flights were smooth and on time. Boarding was fine. I could walk around. Restrooms were clean. The egg breakfast dish on flight from LAX to Dublin was yummy."
Nadelen: "The seats are too small. I'm 5'11 and had to have my legs in the aisle even though there was nothing under the seat in front of me. The sound system for movies and pilots was hard to understand - not clear. Aisles too narrow."
Voordelen: "Not a single thing"
Nadelen: "British airways canceled our flight, gave no warning, no alternative ticket, flight, or any option in general. We had to book an entirely new flight and had a completely horrible two days of travel just to get back home."
Voordelen: "Same as previous flight."
Voordelen: "Crew was great very attentive"
Nadelen: "My monitor kept restarting or would freeze"
Voordelen: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."
Voordelen: "Excellent service, friendly crew ."
Nadelen: "Nothing to do with airline or crew, didn't like crying children."
Voordelen: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Voordelen: "It was absolutely on time. Great!"
Nadelen: "The meal is always too spicy and for more south Asian style. I prefer more European meal."
Nadelen: "The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app"
Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"
Nadelen: "Free snack and tea and coffee"
Nadelen: "Wifi was down all the way."
Voordelen: "Friendly crew"
Voordelen: "Quick flight."
Voordelen: "Crew was amazing"
Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."
Voordelen: "service was good"
Nadelen: "seats are too congested"
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"
Voordelen: "Flight was very brief so not much to evaluate"
Nadelen: "There was a problem with the plane but there was time to make up the lost time however it seemed no one was in charge. We were not even told of the problem until the flight was already 30 min late. Then there did not seem to be a plan to fix things. The flight was 1 hour and 15 min late meaning we miss our great connection."
Voordelen: "The air hostesses were first class. Pleasant, efficient and professional."
Nadelen: "The tv selections. Could have had more variety"
Nadelen: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Voordelen: "Clean aircraft, pleasant cabin crew."
Nadelen: "Flight was delayed. They were aware that many of us had a connecting flight with not much time to get through passport control and to the gate. The crew should have let us off the plane first... we were sitting near the rear and only just made our flight"
Nadelen: "The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result."
Voordelen: "The flight crew was amazing. The entertainment system was great"
Nadelen: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Voordelen: "We waited an hour to board with a wheelchair and were the last on and I had to push. Gate personnel were inattentive and dismissive."
Nadelen: "Food was pretty mediocre"
Voordelen: "Nothing, nothing. At all."
Nadelen: "After hours at the gate, the flight was finally deemed cancelled. I missed my layover and was forced to stay over night at a airport hotel. I had paid a change fee to come home specifically for that day which I lost, not to mention 9 hours in the airport... the flights for the following day were totally downgraded from my original booking. Was so upset I could have cried...."
Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."
Voordelen: "On-flight entertainment. Great selection of movies, TV, music. Timely boarding and early arrival."
Nadelen: "The flight attendant who served me apparently doesn't like Americans. She was very cold to me although I was as polite (or even more so) than others. When I handed her used service items she snatched them out of my hands."
Nadelen: "Delays and overbooked flights"
Voordelen: "My luggage made it to LA"
Nadelen: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Voordelen: "The chicken and cheese risotto meal was excellent. One of our flight attendants, Sharon, stood out from the others with her service and friendliness, however all crew was good. Airbus A380 was the smoothest flight I've ever been on."
Nadelen: "The pepperoni pizza wrap snack was not good."
Voordelen: "smooth flight"
Nadelen: "no dairy free food options"
Voordelen: "The crew was great! Very friendly and helpful."
Nadelen: "The male crew in the bag is not try to help people put on the carry on language to the top of cabin. He stood there and look at us. When I directed to him and asked for help, he just stood there for few sec. and decieded to help me but with an attitude. Same as the other lady need their help to put the backpack in, both male crests stood there and wasn't planning to help, and the passenger stood up and assisted her."
Voordelen: "Flight on time"
Voordelen: "Plane was comfortable. Seats were not bad. Spent most of the flight asleep."
Nadelen: "Part was a code share with AA. When BA transfered the data to AA, they lost the seat assignments which I found out about at the last minute and ended up spending almost $400 to get acceptable seats. Could not get boarding passes at our origin in Rome and had to wait in line at LHR. Boarding seemed very disorganized."
Voordelen: "the staff was nice"
Voordelen: "Excellent service and the crew was very friendly"
Nadelen: "90 minutes delay for a 1 hour flight. They blamed the weather but no other flights were delayed except this one. Also, I purchased a seat with no checked baggage allowance and was NOT aware of this when I booked. Will not be flying British Airways again."
Voordelen: "In flight entertainment, food and everyone was great!"
Nadelen: "No issues"
Nadelen: "The crew was rude and almost didn't seem like they wanted to be there especially this one person called Byron."
Voordelen: "The crew was excellent and attentive and I was mostly comfortable."
Nadelen: "I bought a return ticket for my daughter to fly to Amsterdam for the summer. I was allowed to purchase this flight from Kayak and BA from ATL to LON to AMS. Departure was for the end of May to the end of August. When we were checking in the attendant told us that the ticket was no good and we had to purchase another ticket because the travel was over 90 days. At no time did BA or Kayak let us know this information but had no problem selling us this ticket. We were literally extorted for another $1000.00 so she could depart. Shameful! Will not be using your site or BA ever again."
Voordelen: "Nothing, I never had the opportunity to board"
Nadelen: "We had a quick trip planned to the go to London traveling from Amsterdam with British Airways. We were able to check in without a problem, but getting through airport security took a substantial amount of time, which caused sever delays getting to the gate. Once at the gate, we were told that we could no longer board the plane as the gate had already closed. Even more shocking, the service people told use that our entire itinerary (AKA our return flight) was cancelled as a result of this. You can imagine our frustration as we had tickets in hand looking at the door to the plane that we would have been allowed to walk through had security taken 5 minutes less. In the states, if airport security is holding you from missing your flight, this is communicated with the airline and proper arrangements are made. Unfortunately, this was not the case, forcing us to buy a new (last minute) ticket and losing a lot of money."
Nadelen: "Please fix the boarding process."
Voordelen: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Nadelen: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."
Voordelen: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Nadelen: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."
Nadelen: "Legroom could be better"
Voordelen: "Decent leg room, crew and entertainment."
Nadelen: "Upon landing late in London from Rome there was no one to bring the walkway to the plane so had to wait on the plane when we were already behind schedule on a tight connection. THEN having to go through second security check in London when changing planes and security in terminal C was closed so had to transfer to terminal B for security and back to C to catch flight barely making it! Luggage did not make connection. Promised it will be delivered today."
Voordelen: "Flight crew is the most helpful and genuine I've experienced of all carriers. I've had bad experiences with Lufthansa, United, American, and Delta. Everything we asked of BA was taken care of quickly and they truly seemed to care more. They are especially attentive to children. The A320 storage space overhead is huge and seemed to have room to spare with a fully booked flight."
Nadelen: "Seats are so uncomfortable for people 6 foot tall and above. Why can't they make a seat that adjusts for taller people."
Voordelen: "There seemed to be more leg room then other international flights. They fed us 2 meals and a snack and kept bringing around juice and water."
Voordelen: "Regardless of many flights, this was my first experience with BA on transatlantic flights. And I was pleasantly surprised. Very well mannered crew, politeness, help, all... Food was great as well. Overall great first impression and definitely will fly again with BA."
Nadelen: "In general, it was ok, can't complain."
Nadelen: "The only issue I had was having to check my bag. I didn't feel it was necessary."
Nadelen: "That the flight was delayed and we had to run to make our connection. The flight attendant reassured us that we were making up the lost time in the air and there was going to be no issues."
The cabin crew was very polite and helpful!
Ik ben echt verrast door veuling, personeel zo lief met alle passagiers. Vliegtuig was ruim, top top top . Niks aan toe te voegen.
4 times I have travelled with Vueling and have had my baggage lost exactly THREE of those 4 times. And today we were delayed 1 hour as the pilot said they were looking for missing luggage. Apparently they never found it and just left! Nice start to our holiday.
Schiphol airport was in chaos. I waited more than 2 hours in line for security check. Had to excuse myself among passengers because my flight is near and I can't wait anymore. Asked an agent if I can pass in front of the line, run all the way to the gate, turned out they changed it so I had to run again to the second gate, arrived 2 minutes after the indicated boarding time. The plane was still there (kept being there for an hour and a half of delay afterwards) but the flight agent decided boarding is closed and I can't be boarded. Which doesn't make sense because I am not responsible for the airport problems and chaos. I already endured all the standing and waiting in the unbelievably long line and did all I could to catch my flight and I wasn't even that late. 0 flexibility. 0 respect for the customer. She asked me to book another ticket for a later flight while my flight is waiting in front of my eyes. Later it got solved by some gentleman who appears to be the pilot who insisted that passengers are not responsible for the airport chaos and that she should on-board us (me and 2 other passengers in same situation). So grateful that happened but the discussion with the first agent was super frustrating. My other flights with Vueling went just fine.
Pésimo servicio. Nos movieron el horario del vuelo lo cual afectó nuestro itinerario y la atención telefónica imposible. Nos presentamos al nuevo vuelo que nos asignaron y a pesar de tener asientos space plus el vuelo estaba sobrevendido y no no los dieron pero tampoco nos regresaron lo que habíamos pagado por ellos. El personal no fue nada amable, ni en el check in, ni en el abordaje ni en el vuelo.
Check in was the worst ever. COVID-19 🤣😂🤣 sorry that can and needs to get much better and quicker
They changed the airplane day before and I paid for the extra space so when I was on the boarding they changed my seat to a worst one, then the food was horrible, they don't refill the catering at Amsterdam so the flight from BCN to AMS bought almost everything
Voordelen: "Price was very reasonable and they allowed us a carry-on item."
Nadelen: "Our original flight was cancelled at the last minute. And we were lucky enough to get on a flight that fit our schedule. But it was very fortunate. We might have had larger issues. Some of the other passengers appeared to have had difficulty with their flight arrangements."
Nadelen: "WIFI announcement which did not exist"
Voordelen: "One of the crew member was really rude, she made a mistake went off on me and didn’t even apologize, she act like nothing happened, I tried reaching out to the airline and they never got back to me"
Nadelen: "Last minute switched plan causing much discomfort and confusion."
Voordelen: "They crew was okay, more polite than my previous flight."
Nadelen: "Having a well stocked Duty Free Items would be nice, tried to order items and was told they are out of stock."
Voordelen: "No comment"
Nadelen: "No coment"
Voordelen: "Very friendly staff"
Nadelen: "Food selection was not available"
Voordelen: "It was a very efficient flight. On time"
Nadelen: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Nadelen: "Boarding groups (divided in groups 1, 2 and 3) unclear"
Voordelen: "Seat comfortable, crew do their best"
Nadelen: "be on time!!"
Voordelen: "Perfect timing and nicely crew"
Nadelen: "There is no food not even a glass water for free"
Voordelen: "standard flight without any unexpected events except 30 minute delay."
Nadelen: "30 minutes delay."
Voordelen: "Amazing and helpful crew"
Nadelen: "Long delay and inefficient boarding for people with digital boarding pass"
Nadelen: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Voordelen: "Assigned exit seats to us"
Nadelen: "Rude staff, grabbed my shoulder to ask a question instead of just asking verbally, not allowing us to bring carry on bag, etc."
Nadelen: "Delayed over an hour and caused me to miss my connecting flight home."
Voordelen: "Nice, simple. Friendly"
Voordelen: "The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers."
Nadelen: "You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats."
Voordelen: "The flight space"
Nadelen: "No entertainment which make the trip so boring"
Nadelen: "Late. Long wait for baggage. Not very friendly crew."
Nadelen: "arrived at airport to find flight cancelled - I needed to get to exhibition that day - and, after long queue, discovered we had alternative flight late that night. Today I hear my saturday late flight has been re-scheduled for tomorrow - with no intervening email saying the saturday re-scheduled flight was re-scheduled itself....if you get me. On a good note, it looks like I'm going to get a full refund. If they had arranged for me and my son to get there by another means - business class?, another airline?? - then I'd be impressed"
Nadelen: "App info and service poor. Gate closed more than 30 mins before flight while flight was delayed according to the AP status. Would not fly with Vueling again."
Voordelen: "Quick flight and good service"
Nadelen: "Cheap flight but odd that we always take a shuttle from plane to airport"
Voordelen: "In general service is good."
Nadelen: "Flight was delayed over 90 minutes, which seems to be a reoccurring theme as they have managed to score significant delays in both flights I’ve had with them."
Voordelen: "Staff were fine, lovely to check in online and not have to worry"
Nadelen: "Once onboard we sat for nearly an hour going nowhere"
Nadelen: "Had to wait on crowded bus for 20+ minutes and we were not told why."
Voordelen: "Alles op tijd"
Nadelen: "Te weinig plaats voor de benen"
Nadelen: "No food, no entertainment,no place for legs,late boarding"
Voordelen: "New plane, comfortable seat and helpful crew"
Nadelen: "Disembarking in Barcelona very disorganised"
Voordelen: "Quick flight"
Nadelen: "Everything else! Where am I supposed to put my legs?"
Voordelen: "Difficult to say, probably just returning home"
Nadelen: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Nadelen: "No entertainment, seats did not recline, minimal leg room"
Voordelen: "Geweldig! Het was een rustige vlucht. Zowiezo heel krap. Maar het was rustig"
Nadelen: "small plane delayed both ways no information as to why. Rude staff"
Nadelen: "Het is heel krap om te zitten. Maar de prijs was goed. I guess you get for what you paid. Het was niet slecht."
Voordelen: "Was given the Exit seat"
Nadelen: "Had to leave my hand luggage at check in because of fully booked flight And had to take out my laptop and carry it throughout the flight without case"
Nadelen: "airfcraft seats were old and uncomfortable ."
Nadelen: "Not much leg room."
Nadelen: "they left my lugage the delayed the flight for 2 hours, terrible services"
Nadelen: "Delayed for almost 5 hours - no explanation, no early notice, no makeup like food vouchers or anything. Luggage took quite awhile to arrive. Awful"
Nadelen: "Flights were delayed"
Voordelen: "Somewhat friendly crew."
Nadelen: "We had to pay extra to check-In our luggage only for Vueling airlines to lose my friends luggage. They did not even make us feel like they would do everything possible to find it and it ruined the rest of our trip. My friend ended having to buy everything from underwear to shoes to clothes. Not only did it take time and energy to find clothes for her but it was very costly. I've flown MANY airlines and have never had deal with lost luggage so I was expecting more from the airline to do everything possible to located it or compensate us for their mistake, especially when we had to pay an additional $50 USD to check-in our luggage (that ultimately ended up lost). I would not recommend this airline."