Millennium Hilton New York Downtown

Well, the fact that the company contracted by this third party site went bankrupt, canceled our reservations & didn't return our money was a buzz kill.

There is no guarantee in going through third party booking sites so buyer beware. You take a risk & the booking site is absolved should anything go wrong with those with whom they are contracted with your reservations. You as the consumer are left in the lurch. Consider going to the reputable hotel chain directly instead.

We had a reservation during phase one of reopening from pandemic. The hotel was filthy. No one was wearing masks. The staff did not care. Asked me for a tip for a better room. We left my wife was crying nonstop. They would not refund our money.

The concierge was great and the views from the room were amazing. Extremely convenient location.

The front desk was understaffed, distracted, and unwelcoming (the lobby was not overly busy, I would have understood if so). The room was dated, not terribly clean, and had an odd smell to it. Overall, not the experience I was expecting for the price.

Everything Great but Temperatureyou

Temperature was extremely hot and we could not change it from our hotel unit control. We sweated all night.

The front office staff were very helpful in organising a room change to a suite as the two double bedroom we booked was not acceptable as the beds were not double beds more like 3/4 beds. The swimming pool was great as we had a 3 year old & the lifeguard found us armbands without asking for them

The double beds were not double!! They were 3/4 size & too small for us to sleep together comfortably so we had to move rooms.