Hotels in Cancún

Voordelen:: It was beautiful and spotlessly clean. From the lobby, spa, and other public portions of the building to the rooms, everything was perfect. The pools and beach were lovely and the staff and service was wonderful.

Nadelen:: The music at the pool. No music at all would be my preference, just the sounds of the surf and the water features in the pools. But if music is necessary, then we would have preferred some actual music, and not the noise that was played. Also, the food at the outdoor restaurant and the La Joya restaurant was just mediocre, at best. The buffet was very nice, but we didn’t try Le Basilic due to the other places not being very good. Given that they don’t want you to bring food in, they should serve better food at their restaurants. We would have been happy to never leave the resort if the food had been better.

Voordelen:: Friendly, clean, beautiful view from our rooms and a lovely beach!

Nadelen:: I didn’t like being approached on arrival by a woman selling something (timeshare?) and wanting us to attend a 45 minute breakfast meeting. Having said that, she was very nice and polite.

Voordelen:: Yes,finest hotel in Mexico/Cancun

Nadelen:: Nothing, perfect vacation

Voordelen:: Everything...

Nadelen:: The pool and beach weren't open 24 hrs.

Voordelen:: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere

Nadelen:: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere

Voordelen:: What’s not to like, this hotel was very professional and had great costumer service. The view was breathtaking and the food was delicious. I would consider on coming back for another stay.

Nadelen:: Great location and an amazing hotel

Voordelen:: My first experience in cancun with this hotel will definitely have me coming back with more people. The guy who greeted me in concierge on September 19th 2019 is worth every penny spent at this resort.

Nadelen:: The concierge service was superb, their help with transportation was great and security, i felt at home with their service, they remembered my name. It was a relaxed environment. I would recommend them even though the house keeping stole my phone charger. Outside of her it was an amazing experience. The room service is second to none.

Voordelen:: The beach, the Service, the location.

Nadelen:: They don’t accept Discover.

Voordelen:: The staff was amazing, the toilet paper smelled so good, the location was perfect, the spa experience changed my life. I am recommending everyone I know to go see you!

Nadelen:: Nothing, every single thing was perfect!

Voordelen:: Location and pools

Nadelen:: Everything wasn't included. For a higher price but everything included would be great.

Voordelen:: very professional staff

Nadelen:: nothing

Voordelen:: Het personeel, accommodatie, services en landschap zijn geweldig

Voordelen:: Everything was perfect - beautiful location, big variety of activities and restaurants. Everyone was super nice and friendly. Great value for money! I recommend it - totally worth it!

Voordelen:: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Nadelen:: Absolutely nothing, would go back again, in a heartbeat!!!

Voordelen:: Excellent service and pools, great variety of food.

Nadelen:: The beach is below expectations. A bit noisy neighbors (very heavy foot steps).

Voordelen:: ALL WAS PERFECT !

Voordelen:: Amenities, pool, beaches, restaurants, rooms, personnel

Nadelen:: Nothing

Voordelen:: There are many restaurants in the hotel, and all inclusive. You can eat everything when you want.

Voordelen:: Beautiful setting, located in a great spot with gorgeous views and calm waters. Lots to do.

Nadelen:: The desserts were terrible. Need to hire I pastry chef. Food overall was average.

Voordelen:: Everything was amazing. The seafood especially was super delicious. Lots of variety. Their coffee bar was also a big plus

Nadelen:: Only thing that could’ve been better was the cleanliness of the beach. But the seaweed is typical for this part of the year

Voordelen:: evrything! the best hotel ever.

Nadelen:: nothing

Voordelen:: The beach front access and cleanliness was superb.

Nadelen:: There was nothing we didn’t like. Everything was wonderful.

Voordelen:: Alles

Nadelen:: Sommige prijzen voor extra s

Voordelen:: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.

Nadelen:: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.

Voordelen:: Uitstekend personeel attenties

Nadelen:: Er is geen handdoeken voor strand.

Nadelen:: Warm water was in en uit

Voordelen:: Locatie

Nadelen:: Waar moet ik beginnen

Voordelen:: Aloft was a great stay. I came for my birthday with my best friend and it was perfect for the few days we were there. For the price you can't beat it. The staff were extremely nice and helpful. Check in process was easy had no issues at all. The room was small but standard. Two double beds and a restroom. The door to the restroom is a sliding door but that didn't bother us. There are no balconies but the windows still provide a great view of the beach. The beach access is literally right across the street. The public beach area was small but was still a good place to visit. The ultramar boat is also next to the public beach access and was about $20 round trip to catch the ferry to Isla Mujeres. Once on the island you can visit the beach and rent golf carts to explore the island. BRING CASH. There is a supermarket right next door and all of the night clubs and restaurants are in walking distance (2-5 minutes max). We thought about adding the all inclusive for $48 each but decided not to after we witnessed a couple being forced to pay for food after they had paid for all inclusive. The food at the breakfast buffet was just ok and the drinks were definitely watered down. If you can manage your expectations then you shouldn't be disappointed. The rooftop pool was nice and we were able to play our music by connecting our phones to the blue tooth speaker. I did mention to just about every staff member that it was my birthday but there was no room upgrade or small gift or surprise provided. But I did see the bellhop taking a birthday bouquet up to another room. So I guess they pick and choose who they would like to offer it to. Overall an ok stay especially if you're on a budget.

Nadelen:: Breakfast.

Voordelen:: Goede bedden Vriendelijke personeel Zwembad op de bovenste verdieping

Nadelen:: Het engels van de barman was niet heel erg goed dus soms lastig als je wat vragen had over drankjes.

Voordelen:: Het uithanden nemen van je auto. Makkelijk voor het hotel neerzetten en je auto wordt weggezet. Ideaal bij aankomst in cancun. Ook per mail snel antwoord als er nog vragen zijn. Top locatie

Voordelen:: All the staffs are nice!! Better than some 5 stars hotel. Really impressssed!!

Voordelen:: Lovely staff....very friendly and helpful. Great location. I would definitely stay there again.

Nadelen:: Everything!!

Voordelen:: Decent room at a pretty low price point. Front desk staff was super friendly and was able to accommodate my very-early-check-in request at no extra cost. Room was facing northeast with a partial ocean view (very beautiful).

Nadelen:: Room was minimally furnished although that's probably all you'll need if you spend most of time on the beach.

Voordelen:: Auto wordt voor je geparkeerd en hotel heeft een top locatie!

Nadelen:: Kamers konden iets schoner maar dat is gelet op details. Op hoofdlijnen gewoon schoon.

Voordelen:: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.

Voordelen:: Nothing

Nadelen:: Everything

Voordelen:: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.

Nadelen:: Sometimes they don't give you a receipt in the restaurant - not sure why.

Nadelen:: The hotcakes was really bad Not cooked

Nadelen:: Handdoeken niet vervangen soms

Nadelen:: Lawaai van clubs

Voordelen:: Niets is een echte puinhoop

Nadelen:: Alles. Dit ontploffen zo vlug mogelijk dumpen

Voordelen:: Finally changed me to a good room

Nadelen:: Everyone in Cancun is a scam artist, hotel needs upgraded a bit, staff was friendly.

Voordelen:: Like the fact that I can open my slide door and hear the ocean water at night.

Nadelen:: When our rooms were ready we went up to the Rooms when we open the door it smell like dirty mop the bed wasn’t so clean either when I complain they send someone who didn’t speak any English to come too my room.

Voordelen:: Location and staff

Nadelen:: Elevators broke

Voordelen:: Everything was perfect

Nadelen:: There’s nothing I didn’t like

Voordelen:: The location The bed

Nadelen:: No hot water The dinner not good, not enough choice

Voordelen:: location is great

Nadelen:: everything was good

Voordelen:: The staff was professional and friendly. Upon arrival, they decorated the room in celebration of my partner's bday--beautiful!

Nadelen:: toilet was broken

Nadelen:: Old furnitures

Voordelen:: Location was great! Beach was steps away, the staff was very nice, room was in good condition, clubs and restaurants were nearby which was even better. I was satisfied with my stay.

Nadelen:: The humidity does affect the climate in the room which causes a damp or wetness smell/feel, but it wasn’t unbearable like some people say. The hotel just needs a better ventilation system..hopefully they’ll update the hotel in the near future. Overall I would stay again, because it was 5 rooms booked for my group and only one had this issue.

Voordelen:: The ocean view and location!

Nadelen:: A little pricey compared to other prices. And...Staff not being readily available when needed unless you go to the front desk. They will tell you on the phone that someone is on their way to help, but on 2 occasions no one came (one was a problem with toilet flushing and another was problems with finding my room). However after asking several times I did get some assistance but it took a while.

Voordelen:: Only location.

Nadelen:: All the Staff is not kind, not gentle.

Voordelen:: Location was central to clubs- which were very expensive. Food was good.

Nadelen:: They have a real problem with seaweed -every morning from 5am - 9am tractors raked the beach and collected tons - I really mean tons of seaweed off the beach -which stunk like the sewers of Bangkok. This didn't help as the sea was just full of seaweed so it was like swimming in a sea of cabbage -we didn't bother. We went to another hotel down the coast for the second week it was the same there. This hotel seems to attract the tattoo yob brigade from Britain and South America. Clubs around there charge about £40 to get in and you can drink as much as you like - they also don't get started till 10pm so you can imagine what time the low life get back to the hotel slamming room doors at all hours at night - the rooms only have thin partitioning walls - not solid ones so all the rooms around shake when this happens. Everything in Cancun is so expensive - priced in US dollars - it really is RIP the tourist off. There are theme parks down the coast but each one is over £100 per person to get in. These parks and the temples also have two rates to get in - one for the tourist and one for the locals which is about half the price. Discrimination is always OK in these third world countries when its the foreigners who are being discriminated against. Africa and China do the same. The heat and humidity of Mexico is not for me - you feel drained just walking out in it. When you did go out to shops or site seeing you get hassled, every body you come in contact with is on the make- as one guy in a flea market said " come to my shop so we can rip you off" I've now been - wont be back - my advice is just get the travel video and watch it.