Hotels in Cancún

Voordelen:: Show at night was fantastic!

Nadelen:: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Voordelen:: Friendliness of staff/drinks/food/beach/pools

Nadelen:: Some things weren’t fixed soon/had to report several times.

Voordelen:: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Nadelen:: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Voordelen:: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Nadelen:: The front desk staff they don't have empathy.

Voordelen:: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Nadelen:: No top shelf alcohol choices.

Voordelen:: Some of the staff people were very nice.

Nadelen:: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Voordelen:: The staff were fantastic and enthusiastic!

Nadelen:: Maybe a little more urgency in getting the small elevators back up and running as the stairwell is Emergency only.

Voordelen:: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Nadelen:: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Voordelen:: We were very pleased with every aspect our stay at the Iberostar Cancun.

Voordelen:: Nice and helpful people, very good food (with one exception)

Nadelen:: Slow elevators, horrible Japanese restaurant

Voordelen:: the beach amazing, the room great ( i upgrade to suite), the pool, bar, bed, cleanes was amazing

Nadelen:: The hotel is all include... But- if you want to get in to the gym - you need to pay! (all incliude...) if you want to weigh your luggage - you need to pay! (all incliude...) if you want to bring your friend to sit together at the beach tou need to pay- every enterance cost 120 $ (us dollar) - (all incliude...). So the hotel is nice but they "falls" on the little things... The Restaurants insuide the hotel (breakfast, Lunch, dinner) is very low quality,

Voordelen:: Our first time in Cancun we really enjoyed our short stay the hotel staff and facilities were excellent we would definitely stay here again if we decide to visit Mexico again .

Nadelen:: No complaints enjoyed the experience.

Voordelen:: Leuk hotel, vriendelijk personeel, lekker eten in verscheidene restaurants mogelijk. Als uw drank aan tafel op was, kwamen ze onmiddellijk vragen of er een nieuwe moest zijn. Minibar werd elke dag aangevuld. Badkamer was prper. Bij de upgrade die we vroegen en kregen was er zelfs een yacuzzi. Oceaanzicht was leuk. Uistekend en lekker ontbijt, waar je zelf je omelet kon samenstellen.

Nadelen:: In onze eerste slaapkamer had de airco een muffe geur. In de hoofdblok kan het door de animatie tot 22.30 uur nogal lawaaierig zijn.

Voordelen:: Alles eigenlijk..

Nadelen:: Personeel kon wel wat vriendelijker zijn. Het eten is niet perfect, maar wel te doen. Het inchecken en uitchecken duurde nogal lang.

Voordelen:: We liked the location, the pools, and facilities. Gabino Bartender at Coco Bar was amazing! We liked the idea of healthy juice bar.

Nadelen:: Unfortunately, we did not like the food at all.

Voordelen:: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Voordelen:: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Nadelen:: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Voordelen:: The staff and pool were great and the food was fantastic. Plenty of options to keep dinning from becoming repetitive. Adrienne was attentive and warm when we would return to the Cocay restaurant. The cleaning staff was always prompt and never returned to a room that had yet to be cleaned. It is conveniently located to the ferries that would take you to Isla Mojeres as well as Market 28.

Nadelen:: The hot tub is not and was never hot. We were told that “the electronics must be broken” but no feeling that it would be remedied any time soon. The waves in this area are clearly a perpetual issue as previous reviews have suggested. The entire time we were there there were only small slivers of beach that would have a yellow flag and allow you to enter but with waves from 1’- 4’. The ruins are a drive at 1.5hrs to Tulum and I would suggest doing your homework in what tour you take as all vehicles are not created equal. The van we rode on was almost without shocks and the ride was on the rough side. Snorkelling in the cenotes is a must do. The rappelling and zip lines were a blast.

Voordelen:: All the property

Nadelen:: Beds on the bech only for gold bracelet

Voordelen:: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.

Nadelen:: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.

Voordelen:: view & food

Nadelen:: My time there was very very bad. I would never come back nor tell anyone

Voordelen:: Clean, good food, nice pool.

Nadelen:: Jacuzzi was lukewarm. No one answers phone for room service. Can’t bring leftovers back to room. Sauna and steam room are separate for men and women. Gym costs $8 a day to use. Water stopped working during shower 2 out of the 3 days we were there.

Voordelen:: Good family hotel, beach just in front.

Nadelen:: Roomservice was terrible. Took like in hour to get service and them everything was cold or flat, always had to ask for coffee in our room ( we were only asking for two per day ) you know fill up.

Nadelen:: picture is much better

Voordelen:: Oceanfront room was amazing - beautiful, spacious, clean. The private jacuzzi on the balcony facing the ocean was spectacular. Location of restaurants and pools were easy to navigate and convenient. The staff were friendly and personable. Great service, great staff, great deal. I have already recommended to friends and family!

Nadelen:: I wish there were more adult and nightlife activities available. I understand it’s a family resort though, so it makes sense that majority of things are more family friendly. I also wish the beach area sectioned off for the hotel was bigger.

Voordelen:: Breakfast, lunch and dinner meals were ok, but were the same everyday unless you went to a specific themed restaurant.

Nadelen:: Cocktails at the bar were poor. Very sweet and almost no trace of alcohol.

Voordelen:: This facility has lot of activities for the kids, which was pretty good

Nadelen:: The room was old and not really matching with the pictures given in the booking.com

Voordelen:: the ocean view from the room was beautiful .

Nadelen:: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.

Voordelen:: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side

Nadelen:: Food was average at best Bars were open sporadically When it rained it was like walking through a rainforest--only problem was I was indoors!

Voordelen:: The staff were super friendly and helpful. The resort was very clean and well kept. I like that they had people patrolling and keeping track of who comes in and out.

Nadelen:: I wish they had more vegetarian/vegan options at the other restaurants. They had plenty to choose from at the buffet but we didn't go to the restaurants because there wasn't much to choose from.

Voordelen:: kids pool

Nadelen:: we stayed 5 days. out of 5 days 3 days my room AC did not work. complain 3 time but nobody fix the ac. my family did not sleep for 3 days. hotels corridor ac does not work else well. Food is horrible. we eat outside. NOT NICE PLACE TO STAY. AVOID

Voordelen:: Organization and the staff was kind. Always answer questions and provide solutions.

Voordelen:: Weather

Voordelen:: The entertainment staff were excellent. There was so much for everyone to do, from beach soccer, water polo, water aerobics, the list is endless.

Nadelen:: Where to start? Checking in we were told that our room had only been booked for 2 adults even though we have booked the family room. We were charged an additional $1000. We were then directed to a group of staff who were to tell us about the resort facilities. We were told that there was a special breakfast for us the following morning to welcome us as first time guests. We turned up for our special breakfast at 8:30am and sat waiting in reception. 30 minutes later i told them i wasn't interested, as the kids were getting hungry and they didn't want to sit in the foyer all day. I had my suspicions that we were being dragged into a time share sales pitch anyway. When we told them we were leaving, we felt enormous pressure to stay. The sales people followed us and made us feel very uncomfortable. To keep the peace we agreed that my husband and i would attend as it was only a 40 minute presentation. The presentation went for 4 hours. We were only staying at the resort for 3 days, so we wasted most of the first day trying to get away. We were very clear from the very beginning that we were not interested and that we needed to leave, but the pressure kept on coming. We finally escaped well after the 4 hours, and went to the pool with the kids. The resort is all inclusive, and I went to the bar to get a well deserved drink. Here I noticed that the glasses used at the bar were not washed by machine. They were simply thrown into a tub of water and swished around a bit. Certainly not enough effort or soap to remove any germs that had been on them from all of the people who used them before. I even saw people taking dirty glasses from the bar to use as cups for the post mix machines. I was nearly sick. Everything felt dirty. Our room was covered in dust. The shower had mould, there were piles of dirty room service dishes in the hallways and stairwells. It is sold as a 5 star resort, but i have stayed in better 3 star resorts.

Voordelen:: The location was good, right near the port for the boats to Isla Mujeries. It is a resort designed for families with children. Our daughter liked the pools. The adults were able to get drinks in a timely manner.

Nadelen:: During the day, we found bugs in the shower. That was bad, but one night one of us got up to use the bathroom, and there was a huge amount of cockroaches and bugs in the shower. It was disgusting. Our toilet also clogged up three times. They said they fixed it, but it kept on happening. After a day or so, we had to use the public restrooms in the common areas, and there were signs near the toilets telling us not to put toilet paper in the toilet. I guess even toilet paper clogs up the toilets. I don't think it's too much to ask to be able to flush toilet paper down a toilet without it getting clogged up. The beach was not the nicest beach that you would expect in Cancun. The only time we went in the water was to use the resort's kayaks (which was nice, but there wasn't far you could go with the kayaks). The only times we swam was in the hotels pools. The food at the buffets was not good. I am not a picky eater, but after a day, the only thing that I was able to eat at the buffets was the plain rice. The rest was warmed over and flavorless.

Voordelen:: Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel)

Nadelen:: Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary

Voordelen:: The variety of restaurants : Careyes and the white box. Good breakfast.

Nadelen:: No quilts for the beds and it gets chilly at night.

Voordelen:: The food was good

Nadelen:: The place was very 70s looking

Voordelen:: Liked the location but too many kids.

Nadelen:: Food was not good.

Voordelen:: All inclusive

Nadelen:: I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.

Voordelen:: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.

Nadelen:: Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.

Voordelen:: Cleanliness and friendly staff.

Nadelen:: Arranging excursions. Staff was incompetent and inconsistent with pricing.

Voordelen:: Style. How it looked like.

Nadelen:: Food and beach. Beach is better in the open water which is on the other side

Voordelen:: Dat we zijn overgeplaatst naar Grand Oasis Cancun.

Nadelen:: De kamer had géén warm water, tv deed het niet, en in de badkamer stonk het naar een riool lucht. We zijn direct naar de receptie gegaan en hebben meteen een klacht ingedient. Zijn toen door gebrek aan andere kamers overgeplaatst naar Grand Oasis Cancun. Veel beter hotel met meer bars, restaurants, beter eten, mooier zwembad en strand. En kost nog minder ook. Daar in oasis cancun kwamen we er tot slot ook nog achter dat Palm een dubbele afschrijving had gedaan van de creditcard. Alles bij elkaar heeft ons dit heel veel stress en een dag aan tijd van onze dure vakantie gekost door alle bezoeken aan de receptie en service desks etz ets. Ik beveel Oasis palm niet aan.

Voordelen:: Great resort for family with kids/teens. Great service/ staff.

Nadelen:: Need reservation for ala carte restaurant which filled up quickly. So need to get in line 30-45 mins before 4:00 pm.

Nadelen:: The food was terrible. Some staff nice. Some not so nice.

Voordelen:: All inclusive is awesome - so many choices Staff went above and beyond to serve

Nadelen:: Property was dated but the staff have done a great job keeping it clean and comfortable Strange when we arrived to the room it wasn’t cleaned and there was a mess from the previous people but cleaned up very quickly after we arrived late at night

Voordelen:: The location, breath taking beach, facilities cleanliness, how huge the place is! The aquaworld company who is at the hotel also & has AMAZING activities to try and enjoy. Also, I liked how the staff was friendly and available 24/7, esp CHRISTIAN at concierge desk who was like a friend honestly and he helped us with everything! Lastly, there is an awesome thing called hospitality room -you need to pre reserve it- which you can use post check out as you dont have a room to change or shower! P.s: go to isla mujeras island and coco bongo club at night - they are A MUST!!

Nadelen:: The red lounge was a disappointment as it was empty with few drunk people in it. Go party OUTSIDE! The hotel is so huge & good in total, but the rooms look old and need renovation. I liked every thing about all inclusive free drinks free food 24/7 BUT for some restaurants you need to reserve them in advance and there are couple of them which were for the gold package only. There were though around 6-8 restaurants as I remember but honestly the food was suboptimal & not delicious! My recommendations are Malva restaurant which is an international open buffet cuisine and Blueagava which is a Mexican food rest. So for the others they need massive menu & taste renovation. Also, I didn’t like how pricey was the cubicle beds at the beach for around 190$ US dollars taking into consideration that we paid for all inclusive and this is too pricey to be honest! Although there were some free beach beds on the basis of first come first serve which are always full & taken!

Nadelen:: They closed 3 restaurants and meal planning was difficult to say the least.

Voordelen:: Relaxed environment

Nadelen:: the Service and variety of foods

Voordelen:: Service and food was amazing!

Nadelen:: Maybe the check in time can be shorter

Voordelen:: Staff Cleanness Pool Gym Food could be better

Nadelen:: Music was way too loud at the beach resort

Voordelen:: Good beach and food.

Nadelen:: Bad air condition. I had to pay twice at checkin, because the card which i paid with few months ago didnt exist any more.

Voordelen:: Atmosphere, great location & Friendly staff

Nadelen:: Would like it heated indoor pool or Jacuzzi for cold night. Food need to be warmer/hotter. Everything was lukewarm at best.

Voordelen:: We loved everything about this hotel, unlucky for us we only got to enjoy the hotel for 1 night out of the 3 we had booked due to a unexpected hospital stay but we managed to squeeze in a little of everything in the 24 hours we had to enjoy it!

Voordelen:: The food was great. The food help was great. The pool side help at royal service were great.

Nadelen:: The smells. Lots of sewer smells and sour smells. Our butler was terrible. Never would confirm anything and didn’t make sure we were doing good or checking in. She really dropped the ball. If we didn’t push, it wouldn’t get done.

Voordelen:: The choice of restaurants in that hotel was just amazing. Clean and organised rooms. Comfortable beds

Nadelen:: Staff was sometimes not available as we would have wished. Cheching in and out was quite a long procedure

Voordelen:: I like the location it was definitely in the right part of the beach! The restaurants where on point!

Nadelen:: If you are not traveling with family maybe its not the right choice for you, there are too many kids. The rooms are getting a little too old and the covers where not soft.

Voordelen:: Price, location.

Nadelen:: Very small and outdated room

Voordelen:: Good price, nice and clean (note, they clean more thoroughly when you're present). Convenient location with shops downstairs and a nice big mall just across the road. Good WiFi connection. The breakfast was not bad, with some variety each day. There is a mini-fridge provided - if you book a "room with a view" (which costs a bit extra, of course). There is a hairdryer in the bathroom and a communal ironing facility on each floor. Staff are friendly and helpful.

Nadelen:: The TV only had one English-language channel, CNN (which I've renamed CCN, for the Climate Crisis Network). There is no kettle provided, so bring your own. No facial tissues, coffee, tea or water (except for one small bottle on arrival) is provided (but you can buy them downstairs and you'd pay more for your room at other places that do provide these goodies). The min-fridge (only available in the "rooms with a view") is really just a Peltier cooler, so pretty ineffective (the hotel saved about 100 USD by not buying a real fridge, but they pay for it in the long run with higher electricity costs).

Voordelen:: Lovely view from our room

Nadelen:: Place seemed a little run down

Voordelen:: Clean Rooms, quiet, friendly helpful staff and fresh breakfast buffet! We got a lot of advices from the personnel. Theres a supermarket right next to the hotel. To the beaches and city center we had to take the bus but it was very quick, easy and cheap.

Nadelen:: There was no airport shuttle offered by the hotel, but we were fine taking the bus.

Voordelen:: Most horrible checking in experience.

Nadelen:: Check in process

Voordelen:: Every thing was as expected.

Nadelen:: no

Voordelen:: gemakkelijk te bereiken. gemakkelijke locatie vanaf de luchthaven om snel weer te vertrekken. nette kamers

Voordelen:: Location. Right across the street from plaza America's. Supermarket within walking distance although the food sold there were not very fresh.

Nadelen:: Very basic furnishings, small rooms. Pricy rates

Voordelen:: THE STAFF WAS NICE AND HELPFUL. THEY ALSO SPOKE ENGLISH WHICH IS A PLUS. THE RESTAURANTS NEARBY WERE GREAT. A MONEY EXCHANGE WAS A 5 TO 7 MINUTE WALK AWAY. THE ADJOINING SUPERMARKET WAS CONVENIENT.

Nadelen:: THEY DIDN'T ACCEPT $US DOLLARS WHICH WAS EXTREMELY INCONVENIENT!!! ONE OF MY RESERVATIONS WAS CANCELLED AND I STILL DON'T KNOW WHY. WE HAD TO WAIT OVER AN HOUR TO GET ANOTHER ROOM. THANKFULLY ANOTHER ROOM WAS AVAILABLE.

Nadelen:: Ibis Cancun is centrally located and easily accessible to super market, Hotel Zone, Buses, Shuttle and with the economical tariff. The Hotel has a restaurant and the Travel Desk. The staff are courtous. Enjoyed the three day stay.

Nadelen:: The kitchen lounge and supermarket next door closed at 10pm. Would be nice if the kitchen would extend their hours.

Nadelen:: Hoge belasting. Prijs aan de hoge kant.

Voordelen:: Stunning beach! Great bars on the beach! They arranged a Mexican themed night, with amazing food and a show! What a nice way to end our holidays here! Omni has an amazing breakfast selection, from fruits to pancakes. Would highly recommend this hotel.

Nadelen:: The spa treatments are really expensive. These aren't even compatible to European prices which are already high.

Voordelen:: One of the pools overlooked the ocean, and the views were incredible. The Pina Grill had delicious food and really friendly staff. The resort was clean.

Nadelen:: Staff were hit or miss - either super pushy and not helpful or extraordinarily helpful. The reservation system for dinner is horrible, and there often were not options available, even though we attempted to book as soon as the system opened up. There was a super hard sell for the time shares, and a good portion of the resort wasn't available (pool, bar, name brand alcohol, menu items) unless you had purchased a time share.

Voordelen:: Everything

Nadelen:: N/A

Voordelen:: Anytime you had a question or problem they quickly fixed it or answered it

Nadelen:: Throughout the lobby areas they have an aroma therapy system going that smells awful and was bothersome to a lot of people. You never know when someone may be allergic!!!!

Voordelen:: Your employees are exceptional. Pay them more.

Nadelen:: The sales tactic. I don't like being bombarded the minute I arrive at me destination.

Voordelen:: We love the Omni! Great service and the food is always delicious!!

Nadelen:: Nothing! Everything was perfect!

Voordelen:: Our 3rd Christmas here, hoping for 4 next year! Resort is spacious but easy to navigate. Staff exceptional- Sergio at front desk, Cinthia , hostess at buffet, Carlos the waiter, Beatriz waitress on the beach- to name a few!!!Salad bar at La Vista- exceptional

Nadelen:: Pillow size- too huge, but they did find me a thinner one! Pina Colada for dinner was disappointing- salad bar needs improving- much better last year.

Voordelen:: Our stay at the Omni was fabulous! I can not say enough about the amazing staff!! The entertainment staff does a great job around the pool, on the beach and in the evenings! The Buffett restaurant always had a different variety of food and was very good. The staff, especially Ovilmer, at the La Paloma restaurant was so friendly and accommodating. We stayed in a villa that was nice and clean but was a little dated. We will try a room in the hotel next time. One day we rented a cabana on the beach, Beatrice was our waitress for the day, amazing! The beach is beautiful! We had a wonderful vacation at the Omni and will be back!!!!

Voordelen:: The food was delicious and the entire staff very friendly and eager to help you

Nadelen:: Our in room bar-refrigerator didn’t keep beverages cold

Voordelen:: buffet

Nadelen:: wifi too poor

Voordelen:: The pools, the restaurant choices.

Nadelen:: Things are a bit dated. Rooms are a little old

Voordelen:: From the moment we arrived to the omni the staff was excellent and helped us with everything. They went out of their way to make sure we were taken care of. The room was amazing, the view was amazing. The hotel was very clean. The entertainment was fun in the evening. The beach was clean and big. The food was excellent for an all inclusive...the sushi was excellent. Best vacation...we will definitely be back many more times.

Voordelen:: beautiful landscaping and junior suites. the staff are very professional and attentive. Access to the white sand beach was easy and service such as towels, drinks and beach lounge chairs were plentiful Band entertainment at the large outdoor bar good

Nadelen:: Entertainmnent presented nightly in the theater setting was marred by strobe lighting, large background screens and too much repetitive acts stressing strength acrobatics only. Found the microphone level too loud. After three shows we stopped attending.

Voordelen:: Good service

Nadelen:: Terrible Mosquito

Voordelen:: Our room and how close the beach was from the pool.

Voordelen:: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.

Nadelen:: There is no privacy in the bathroom.

Voordelen:: The rooms are amazing. The grounds are beautiful. Many restaurants to choose from. Good food. Very clean!! Stylish. Wonderful staff. We loved our concierge Ignacio. Amazing! Luxury and romance. Perfect for couples!

Nadelen:: The spa could be a bit better.

Voordelen:: Gorgeous resort, facilities were absolutely beautiful; the staff was friendly and the level of service was amazing. If you want to be pampered this is the place. The food was very good and our favorite was Chez Isabelle.

Nadelen:: Really nothing

Voordelen:: The resort was exceptional both in decor/amenities and staff!

Voordelen:: The spa, restaurants, activities, room, staff, location, and cleanliness!

Nadelen:: No, everything was perfect!

Voordelen:: What stood out to us above the amazing room, grounds, amenities, and food was how attentive and caring the staff was to us. Everyone from every level of staff treated us like family. Hotel employee was amazing as the Beach Concierge.

Voordelen:: The variety of activities, food and drink. Staff was phenomenal.

Voordelen:: Friendly staff, great facility and service.

Nadelen:: No

Nadelen:: Only thing I do not like is the WiFi is extremely slow!

Voordelen:: Prachtig pand, heerlijk eten, uitstekende locatie. Zeer aan te bevelen!

Nadelen:: Personeel is opdringerig om up-sell andere producten

Voordelen:: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Nadelen:: that I couldn't stay longer

Voordelen:: The genuine friendliness of all the staff. Very clean facilities.

Nadelen:: Didn’t like the vacation club being somewhat intrusive to our time.

Voordelen:: The variety of restaurants, the staff, the quality of the food, the beach, everything!

Nadelen:: Nothing!

Voordelen:: The hotel had a fresh clean feel, friendly staff and great food and amenities

Nadelen:: I wish the hotel could’ve accommodated our group of friends and been closers together, because the elevators were sometime slow

Voordelen:: Food was good, some places even great... Rooms were very comfortable, service was great

Nadelen:: Felt like they were constantly trying to sell you something, additional things you can buy

Voordelen:: The food was amazing

Nadelen:: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Voordelen:: The resort is very beautiful (especially inside). I had the King ocean front view room which was big, clean and with an amazing comfortable bed. The staff is always friendly, smiling and helpful. "Italian" restaurant is not very authentic but has potential. Azur restaurant is the best in food and service. The beach is clean and there are kind of beach beds where you can stay. SPA is also very nice. I'd love to come back.

Nadelen:: At our arrival we were offered a fast tour of the facilities and we were told that attending a 90 minutes presentation the day after we were receiving a discount on couple massage and on trips to Isla Mujeres. We were told that the presentation was about other parts of the hotel (master suite etc) so we accepted. The day of the presentation instead we were spending 2 and half hours with people that asked personal questions and tried to convince us to subscribe a membership for travels whose cost is over 30.000$ to be paid in 40 years! When we refused they proposed us a second offer for the cost of 12.000$ for discount on travels and flight tickets which we also refused. They kept going with a third offer of 2600$ for 10 days in one of their resort at next trip. I didn't like that this was not told clearly before. It was like a surprise and it lasted more than expected. Personally I have nothing against the membership and maybe I could have accepted the third offer if they were clear since the beginning. Also you have to decide immediately about every offer (you don't get even 1 day to think about) which is detrimental for them because people are not prone to sign a contract for several thousands of dollars straight away. Last but not least, when they saw that we didn't accept the offer they just offered the coupon on the couple massage and they said the trip discount was not offered anymore......I booked with another travel agency but this is unprofessional for such a beautiful place. I would suggest Live Aqua to not do this anymore. If you want to talk about membership say it from the beginning so that not you neither the guest waste their time. That is the reason why I am not giving 10 to this review.

Voordelen:: The service was fantastic, they accommodated is so well. They remembered our names, it exceeded our expections. We are considering having our wedding ceremony here.

Nadelen:: The elevators

Voordelen:: Well, it’s a perfect finale for our honeymoon. The best beach in Mexico, perfect pool with all included food and drinks. 2-3 days it enough and not need to take swuita any special room, anyway you all the time at the pool.

Nadelen:: The staff really tried, but I didn’t have enough vegan dishes

Voordelen:: I love that there is no problem getting a good spot by the pool and the have lots of beach beds!

Nadelen:: When we checked in they told us there were no ocean front rooms even though that is what we reserved. They moved us to the proper room the next day at least.

Voordelen:: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Nadelen:: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Voordelen:: Prijs Oceanfront Schoon All-inclusive (drankjes en alcohol) Vriendelijk

Nadelen:: Niets

Voordelen:: Absolutely gorgeous view!!!! The staff are so nice and they really hard!!!

Nadelen:: The beach was a little dirty

Voordelen:: Loved the open feeling and total relaxation that you felt, the staff was friendly, tho a lot of them did not speak english and that was a little awkward, but not enough to cause problems and the food and drink was great

Nadelen:: The swimming pools closed way too early (5-6pm) Coffee was not in rooms, tho a coffee pot was, had to get dressed and go downstairs if you forgot to have it brought to you by the front desk. The room I was in had a good leak in the bathroom ceiling

Voordelen:: Crown Paradise Club was the perfect resort for my young family that included two small children. Tons of stuff to do for everyone, whether they be adults or children. The reviews I read said the decor was outdated but they must’ve renovated because our rooms were contemporary, very clean, and really nice. The food was top notch and the service was excellent. I look forward to coming back with my family again!

Voordelen:: My room was incredible. Staff was friendly and welcoming.

Nadelen:: WiFi was very poor. I only got connected to the WiFi when I was in the main lobby. I had a great room and access to a private lounge area for breakfast and snacks and beverages but the WiFi sucks

Voordelen:: A lot of activities Show is good

Nadelen:: Menu not change. So if you stay longer, everything becomes boring here.

Voordelen:: Great service and the food was good. Roger was a great bartender at the adult pool.

Nadelen:: The adult pool closed a little to early

Voordelen:: Loved the activities for the kids!

Nadelen:: The food in the buffet was not so good at all... The restaurants yes were good but they didn’t offer breakfast nor lunch and the buffet wasn’t nice.

Voordelen:: The service waiter and waitress are very nice, and well taken care of. I give a 10.

Nadelen:: I had paid extra for crown club room, but when I got there they're trying to give us a standard room. Until we had to gave them proof of what we had paid for it.

Voordelen:: Food was ok. The French restaurant was very good. Their onion soup was superb.

Nadelen:: For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”

Voordelen:: We liked the location of the resort and the entertainment team with the activities they are doing,live music in the lobby .We enjoyed the view from our room. Many pools and recreation areas ,shops, places to have a snack or a drink.

Nadelen:: Cleanless in the restaurant and toilets, plastic flowers/ plants for decor, not enough staff at the concierge to sort out quickley client's issues, just details not being considered like you would expect for a5☆ resort.

Voordelen:: Drinks were decent.

Nadelen:: The food buffet was horrible. Limited hot food options that were bland. Rooms and facilities are old and run down.

Voordelen:: Food and bath were good

Nadelen:: There was a leak in my room, my fiancé fall on the floor because of the leak, nobody showed us around, and we missed some points of the resort, the windows of the room were not sealed and you could listen the wind all night. Oh and the bed sheets were dirty on the first night.

Voordelen:: Staff was always helpful and very polite Very clean

Nadelen:: Food could have been better.

Voordelen:: The restaurants from the hotel are good (considering HR standard), the service was also in general good with very friendly people at the bar/restaurants. The beach is beautiful but had a red flag all long the week and somedays with few seaweed in the water.

Nadelen:: The whole I had someone from HR commercial dpt following me in the hotel trying to convince to attend a breakfast with their team. They are well located just in front of the lifts so they kind of control all your steps. Awful experience which I didn´t have at Punta Cana HR, maybe because the Cancun one is much smaller. Another problem is that I could only open the sun umbrella in 2 out of 7 days during my stay. The official explanation is due to the wind which, to be honest, doesn´t make any sense considering the wind level at the week and that there are thousands of ways to avoid this problem.

Voordelen:: Big pool, good location, very friendly staff.

Nadelen:: Food and beverages. Not a lot of options, the restaurants are not good at all, drinks at the pool bars go from horrible to ok and, the food at the pool area is nasty.

Voordelen:: Great atmosphere, staff were amazing. Party, party, party.

Nadelen:: Rock spa, need to get staff that want to deal with the public.

Voordelen:: The staff, the hotel and the view

Voordelen:: The Hard Rock Hotel is unapologetically a flip of another hotel property which HRH completed in 2012. The location is amazing giving guests easy access to all Cancun has to offer within minutes by cab or bus. The beach and water is spectacular and probably what made the remodel attractive. The food is excellent in all restaurants, & we found the buffet quality to be on par with most sit down restaurants. There are shops and bars on property, a well equipped fitness center including hoops & tennis courts. The outdoor amphitheater is a very cool touch and has events nightly. We caught the Queen tribute show and the band was really exceptional. The grounds are clean, compact and very well maintained. The infinity pool transitions visually perfect with the beach view. The best part of the hotel by far is the staff top to bottom. We were consistently engaged by staff at all levels in a polite, respectful and service oriented fashion. It was clear that this team understands and appreciates what business they are in. Well done HRH!

Nadelen:: There are some things that didn’t work for us at the Hard Rock Hotel. We were on the 3rd floor /Royal level. The room had an electrical issue and an electrician fixed the problem in 24 hours. No concessions were made. The lighting is ceiling zoned spot lights. We could never find a comfortable pattern as the lights were harsh yet not quite positioned right to apply makeup over the bathroom sinks. There is a guitar lesson TV channel & you can order a guitar & amp for the room. Unfortunately, the inventory isn’t big enough and we were never able to get one. Studio time is also limited & we were also unable to find time in 3 days. One of the most bizarre annoyances was The Rock Shop. It had a great selection of HRH merch but only small or XL sizes for nearly every item! We bought nothing. As an all inclusive, HRH can’t find a better way for guests to make dinner reservations than to force guests to stand in a reservation request line every day for 30-45 minutes. Surely there’s a better system. Finally, either it was the crowd or the brand, but we were constantly surrounded by smokers by the pool or on the beach. There’s a very liberal smoker policy or it isn’t well enforced, not sure. However, for the most part, if we mentioned something, smokers usually moved with apology.

Voordelen:: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Voordelen:: All the amenities and the staff has been extremely friendly.

Nadelen:: Could be a tad cleaner.

Voordelen:: I love the activities.... always full of lines up activities! The food was great and variety of choices.

Nadelen:: I just do t like that some representatives in the lobby were after the guests to offer memberships. Could be misleading because they initially make a intro of helping you with reservations of amenities but end up with offers.

Voordelen:: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Nadelen:: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Nadelen:: Had a problem with our room and the front desk clerk was unhelpful and rude. Everyone else was great

Voordelen:: The hotel’s staff was very friendly and accommodating. Dining options were amazing and the service was top notch. I loved being able to lounge beach side and have a waitress come by and take my drink order.

Nadelen:: Definitely a party hotel. I paid to upgrade my room when I arrived for an ocean view, could hear people partying at all hours of the night. Do not recommend if you are looking for a strictly relaxing vacation. There are mosquitos on the property.

Voordelen:: Het resort en het personeel waren geweldig. Schone kamers.

Nadelen:: Niets

Voordelen:: Pool is great & a big offer of activities.

Nadelen:: Far away from the center of Cancun

Voordelen:: Staff they are friendly

Nadelen:: Bed sheets and towels doesn’t smell good

Nadelen:: Old dated rooms (but clean) on the older side and construction workers will be here for another 4 months. They did eventually upgrade us to a better room away from workers anf we appreciated that. A lot of steps - as is the case with a LOT OF Mex hotels

Voordelen:: Het personeel was vriendelijk

Nadelen:: Je krijgt pijn in je rug van het bed. Prijs is veeel te hoog voor wat je krijgt. Sanitair is oud en kapot! Kitnaden zijn rot of vergaan. Douchematje vallen van ellende de gaten in. Muziek staat overdag super hard bij het zwembad. Lucky us zat ons raam aan het zwembad, not! Geen aanrader!

Voordelen:: Food and staff were great

Nadelen:: Only two English speaking Television stations were CNN and FNC. No regular American television stations. They really cater to the Spanish speaking people. Not sure we would stay again just because of the situation.

Voordelen:: View from room was beautiful. Room was nice. Beach beautiful.

Nadelen:: Food was nasty and I wish they had options for English channels on television. Also, a/c didn’t work very well.

Voordelen:: The hotel was more then what I expected. The staff was super friendly and on top of everything , catering to all of our needs. The security made me feel very safe , everything was secure. The beach was a skip and a hop from my room with complimentary drinks.

Nadelen:: I didn’t like that I had to leave.

Voordelen:: The staff was great and very halpful, the room was new, clean and comfort and the pool/ private beach were beautiful.

Nadelen:: The food was not that good, there were no diversed dishes for vegeterians and vegans. I suggest to add dishes with protein for vegans, like fish, cheese, beans etc (especially in the noon and evening meals). The Wifi is not working in the dinning room and in some places in the hotel the signal is very low.

Voordelen:: Very friendly and polite employees.

Nadelen:: The room i was given allegedly had ocean view, but the only view was to the new construction.

Voordelen:: Location and staff

Nadelen:: I wish it was posted that there was major construction going on...loud banging all day long and long trips for beach access

Voordelen:: Good pool, pool bar, beachfront

Nadelen:: AC wasn’t fixed even though we asked multiple times