Hotels in Cancún

Voordelen:: Food, atmosphere, size and the spa were amazing!

Nadelen:: We couldn't think of anything - other than more information on the website about no need to worry about making dinner reservations, how to get a taxi/shuttle from airport, the fact that Hydrotherapy session takes the full hour...

Voordelen:: Staff was very friendly and accommodating Landscaping beautiful.

Nadelen:: Room decorations a little disappointing for 700/night We have stayed at other hotels for this price and have had over the top decorated rooms. Rooms are a little sterile.

Voordelen:: The staff went out of their way to please us! it was really a pleasure to stay and we will definitely be there again and again! We really had a taste of haven!!!!! It was clean the landscaping was beautiful and the service was outstanding! Forget abut the massage...... they have the best of the best!!!

Nadelen:: I cannot imagine of anything better than that! KEEP DOING WHAT YOU GUYS ARE DOING!

Voordelen:: Staff and food were excellent. Exceeded our expectations. Beautiful grounds that were immaculately maintained.

Voordelen:: EVERYTHING!

Nadelen:: I have no complaints.

Voordelen:: Best staff service and inclusive deal! I am coming back here again!

Nadelen:: There was nothing I did not like about hotel

Voordelen:: Lovely room. Staff is friendly. We like the ocean, pool, and food.

Nadelen:: Our room is on the ground floor and close to the elevator. The people in the aisle were very noisy & kept us awake until late-night.

Voordelen:: Best food

Voordelen:: I spoke to a gentleman upon checkout; however, it was quite late and he assured me that someone would be in touch regarding some issues of service and billing the same day. I have never received any correspondence from the hotel as follow-up.

Nadelen:: Never acknowledged our anniversary even after asking us several times about our reason for visit Continually served items to my wife that she was allergic to after continually expressing those allergens. Incorrect Billing

Voordelen:: Location, attention to detail.

Nadelen:: Although there were 11 restaurants, the food had a lot of overlapping, especially breakfast.

Voordelen:: Everything was awesome! The staff was great from hotel employee helping us at initial check in to all the help we received. The beach staff and wait staff was excellent. one of the hotel employee was also a great waiter. Highly recommend.

Voordelen:: The staff is so warming and so helpful! They go the extra mile.

Nadelen:: That I could not stay longer!

Voordelen:: This is the best all-inclusive resort I have stayed at. The restaurants are very well styled and the food quality is high. The staff great, rooms are wonderful and amenities are superior. Definitely spring for the club rooms - the added value is great!

Voordelen:: Very friendly and fun staff!

Nadelen:: There was nothing I disliked

Voordelen:: Immaculate upkeep of the property, location, beach, service, food and beach activities (kayaks, hobie cats, paddleboards, snorkeling gear all available for no additional fee.)

Voordelen:: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Nadelen:: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Voordelen:: Good service

Nadelen:: Terrible Mosquito

Voordelen:: Our room and how close the beach was from the pool.

Voordelen:: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.

Nadelen:: There is no privacy in the bathroom.

Voordelen:: The rooms are amazing. The grounds are beautiful. Many restaurants to choose from. Good food. Very clean!! Stylish. Wonderful staff. We loved our concierge Ignacio. Amazing! Luxury and romance. Perfect for couples!

Nadelen:: The spa could be a bit better.

Voordelen:: The resort was exceptional both in decor/amenities and staff!

Voordelen:: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Nadelen:: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Voordelen:: The spa, restaurants, activities, room, staff, location, and cleanliness!

Nadelen:: No, everything was perfect!

Voordelen:: What stood out to us above the amazing room, grounds, amenities, and food was how attentive and caring the staff was to us. Everyone from every level of staff treated us like family. Hotel employee was amazing as the Beach Concierge.

Voordelen:: The variety of activities, food and drink. Staff was phenomenal.

Nadelen:: Only thing I do not like is the WiFi is extremely slow!

Voordelen:: The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.

Nadelen:: Did NOT like the glass bathroom doors. No privacy.

Voordelen:: room and atmospfere are great...

Nadelen:: Breakfast and dineer are very expensive..!

Voordelen:: Architecture

Voordelen:: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Nadelen:: Nothing to doesn't like there.

Voordelen:: The service was the best across the board of any hotel I have been to. Everyone was so gracious and hospitable! The food was exceptional and so were all of the facilities.

Voordelen:: Our room was amazing, great view and very comfortable. The food was exceptional at every meal. The service was excellent- above and beyond (everyone- including Alejandro and Abel- butlers, Tomas and Miguel- waitstaff, Patricia- fitness staff, but really everyone) The beach was lovely- excellent snorkeling and swimming, view of sunrise and sunset, comfortable beach chairs with umbrellas. We had a wonderful week- relaxing and enjoyed every moment.

Voordelen:: The design.

Voordelen:: Prachtig ingericht hotel, pure klasse, prachtige villa’s met privé zwembad, mooie verlichting. Heel vriendelijk personeel.

Nadelen:: Geen opmerkingen

Voordelen:: Everything was perfect

Voordelen:: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Nadelen:: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Voordelen:: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Nadelen:: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Voordelen:: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Voordelen:: The food and service

Nadelen:: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say

Voordelen:: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Nadelen:: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Voordelen:: Everything

Nadelen:: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.

Voordelen:: Loved the hotel, so nice and clean and upscale. Loved the in room dispensers and food was over the top. Service was incredible. We will be back.

Nadelen:: Bathroom in suite could have been bigger, seems small for such a high price hotel.

Voordelen:: Everything is great! Food is better than expected

Nadelen:: The only thing I didn’t like was the one thing I paid for, spa package... the facial they didn’t even remove my makeup.

Voordelen:: The staff was incredibly helpful, polite, thorough, warm, and welcoming. The service we received was the best we’ve had. Both of our butlers were exceptional. This was the most relaxed I’ve felt in a very long time. Additionally, the property itself is impeccable.

Nadelen:: There were times when we felt *too* catered to. We turned on the do not disturb a couple of times, but that didn’t stop staff from ringing the room and seeing if we needed anything. I had an allergy flare up one day that left me mostly bedridden, but I kept having to get up and tell housekeeping and other staff that I was trying to sleep.

Voordelen:: Staff were very friendly and helpful - especially Elizabeth from PR.

Nadelen:: Toilet was broken several times. Telephone power socket didn't work several times.

Voordelen:: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Nadelen:: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Voordelen:: The property has a lot to offer. Honestly, we did not come close to experiencing all the activities. I think at least 10 days is required to enjoy it all with a few nothing days on the beach.

Nadelen:: Although many restaurants, they were closed 4-6, which is understandable for setup but wish more options during that time.

Voordelen:: They had shuttle buses to get you to your room. The staff was very friendly. The Speakeasy is the best bar on the resort and I spent a lot of time there. Food was great and some of the staff really went above and beyond.

Nadelen:: Firstly, I tried to cancel this reservation, but due to their lack of communication, I was unable to and had to keep it otherwise suffer a cancellation penalty. Also they won't let you pay for someone else. My mother was also going and i wanted to pay for her room as a gift to her. They absolutely refused, which made no sense, especially because they saw I had a separate reservation, so I was going to be there if they needed to see the card. They told me to change the room name to my own so I could pay, then when I get to the resort to switch the name back...like, what?! That sounds sketchy as heck! One night my coworkers and I went to a nightclub at the Sunrise resort and caught the Palace bus there. Well the bus stops running at 3am, which is when the nightclub closes and we ended up being stranded. Why not stop the bus at 3:30 so those of us spending money in your nightclub can make it back to our side of the resort. Some of the managers are jerks. I got chased by the raccoons one night when I was headed back to my room. Bars ran out of certain alcohols.

Voordelen:: Cleanliness, accessibility, maps, signage...all so perfect!!

Voordelen:: Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great

Nadelen:: The steak house service was poor, we were the last sitting and had to wait 30mi S even to be offered drinks! It would also be nice if the staff knew a bit more about the hotel, many of them were not able to answer fairly basic questions about the resort

Voordelen:: The facilities are beautiful , the rooms are spacious and well equipped . Great spa and fitness centers , staff is friendly and there was enough to do.

Nadelen:: Dinner reservation system was a huge pain required me to go argue with customer service

Voordelen:: Olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)

Voordelen:: Alles was geweldig. Geweldig personeel. Geweldig eten. Geweldige service

Nadelen:: Zwembad en strand ingang ruikt naar natte tapijt.

Voordelen:: Amazing View.

Nadelen:: Old elevators.

Voordelen:: Everything else very clean Excellent food Excellent service everybody Kind The beach beautiful

Nadelen:: The bathrooms at the pool

Voordelen:: Room has good enough space to accommodate 2-3 member families. Ocean view was beautiful from Pools inside resort and bar were excellent and memorable from balcony. Beach is just 1 minute walk from lobby.

Nadelen:: Bathroom was clean but leaking water from sideways, toilet and dressing area got filled with leaked water, had to put a towel and walkover as it was so slippery. TV was showing the watch history of previous guests. I made this reservation for 3 people, they just provided toothbrush, bath soap and personal care kit for just 1 person. Finally “Not up to my expectations”.

Voordelen:: World-class staff and service!!! It is not all inclusive so a bit pricey on the food and drinks, but you are on vacation, its okay to splurge. Hands down the best experience. Amazing rooms and location, step right onto the beach!

Nadelen:: ZERO complaints!

Voordelen:: Het was een ruime kamer met een goed bed. Over het algemeen was het redelijk rustig. Er was wel af en toe lawaai van de bovenburen en van de gang

Nadelen:: Dat er in de avond geen leuke plek was om je te vermaken. De muziek in de bar was keihard, waardoor er geen leuk gesprek meer mogelijk was. Verder was er weinig keus in de avond. Dit is redelijk jammer omdat het hotel redelijk ver van het uitgaansgebied is

Voordelen:: Service

Nadelen:: None

Voordelen:: Very friendly staff. Great view. Outstanding Beach (white sands and not rocky)

Voordelen:: Great location on the beach, proper 5-star hotel service.

Voordelen:: Staff was amazing. Great hotel and rooms

Voordelen:: The pool area was unbelievably gorgeous and serene and HUGE. The scuba pool and staff to teach you was great. Great location with many restaurants close. They can be pricey, but they are good. The staff was so kind of friendly, we felt at home in Cancun!

Nadelen:: The adult pool bar could use a little renovation. It was awkward trying to eat there. Maybe it isn't meant for that? There are only 2 hot tubs and they were crowded most of the time. Literally the only two things I could see that could be improved.

Voordelen:: Gorgeous.

Nadelen:: Nothing.

Voordelen:: This was my 4th Trip to Cancun and this property exceeded expectations at every corner---Check in---Escort to your room---Room Quality and comfort---Beach Access and Pool set up----Restaurants----We are ready to book it again! Perfect Hotel!

Nadelen:: Nothing!

Voordelen:: Bediening van het Personeel was super!

Nadelen:: De smaak van de koffie bij het ontbijt viel echter tegen, verder was er niks op aan te merken..

Voordelen:: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Voordelen:: Same rooms is not good condition

Nadelen:: Staff was friendly

Voordelen:: The food was quite good in both the specialty restaurants and the buffet. The waitstaff was excellent and extremely attentive. The fish tacos from the cevicheria by the beach did not disappoint.

Nadelen:: The only complaint I had was about the liquor. It seems as though the mixers they used were not good quality so it gave the mixed drinks an off taste. So I just stuck to champagne most of the time.

Voordelen:: Food options excellent. Staff courteous. Beautiful location and great service.

Nadelen:: Attitude of Key Manager Attitude of Employees at Reception

Voordelen:: All the staffs are very friendly and helpful. The food is great and has a lot of varieties.

Voordelen:: beach so bad alot of seaweed

Nadelen:: its so good hotel put the beach so bad not clean at all alot of seaweed

Voordelen:: Pool and staff is great. Enough food options and really good quality. We never had “cheap buffe” feeling. We stayed for a 7 nights and there were enough options not to have dinner at the same place twice. Clean nice beach. New year Eve show was great and everyone worked extremly hard to provide a great night for us!

Nadelen:: We booked a premium garden view room. We prefer garden view as it usually really quite and we are ok to pay more for premium rooms. Here we got a VERY standard room for premium:(. 1st floor, no balcony ( but on premium room photos there is balcony). We spent the winter break there, so for the price we paid we had much higher expaction on room.

Voordelen:: We stayed at this hotel for 10 days and liked everything. Nice facilities, friendly and helpful staff, great beach and good food. We’ll stay here again when we come back to Cancun.

Nadelen:: Nothing

Voordelen:: Hotel ziet er erg imposant en groot uit. Het aantal mensen ten opzichte van het aantal personeel is perfect, waardoor snelle service een garantie is. Daarnaast is het eten voor een all-inclusive erg goed! Er zijn maar liefst 12 eetgelegenheden. De sushi corner sprong er bij ons als sushi liefhebbers uit. Ze maken dit allemaal ter plekke en het is onwijs vers. Daarnaast is het zwembad verwarm en biedt de accommodatie talloze entertainment activiteiten voor jong en oud. Al met al een aanrader voor een ontspannen vakantie!

Voordelen:: Pretty much everything was on point or great!

Nadelen:: Some of the walls needed to be touched up

Voordelen:: Prachtig pand, heerlijk eten, uitstekende locatie. Zeer aan te bevelen!

Nadelen:: Personeel is opdringerig om up-sell andere producten

Voordelen:: Resort is newly renovated and beautiful, room was modern and clean, food was very good, staff was friendly. Pool and Beach seating is clean and very comfortable. Chose a room with access to Aqua Club, and felt it was well worth it! Can't wait to go back!

Nadelen:: Resort is awesome. The only negative is that the drinks are extremely watered down.

Voordelen:: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Nadelen:: that I couldn't stay longer

Voordelen:: Beach. Dining. Pool. Wifi speed & Range. Staff.

Voordelen:: The food was amazing

Nadelen:: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Voordelen:: Staff had incredible hospitality. Beautiful location away from the busy down town but close enough if you wanted to go.

Nadelen:: Pool and beach side areas were limited unless reserved .

Voordelen:: The service was fantastic, they accommodated is so well. They remembered our names, it exceeded our expections. We are considering having our wedding ceremony here.

Nadelen:: The elevators

Voordelen:: Prachtig uitzicht! Vrij veel vriendelijk personeel.

Nadelen:: Niet kunnen reserveren bij de restaurants. Soms heel lang wachten!

Voordelen:: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.

Nadelen:: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.

Voordelen:: Food was not good , place could use some updates

Voordelen:: Many restaurants and places to sit staff the best this was out 12 th time at Liveaqua we are hopefully going back in September

Voordelen:: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Nadelen:: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Voordelen:: Show at night was fantastic!

Nadelen:: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Voordelen:: Friendliness of staff/drinks/food/beach/pools

Nadelen:: Some things weren’t fixed soon/had to report several times.

Voordelen:: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Nadelen:: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Voordelen:: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Nadelen:: The front desk staff they don't have empathy.

Voordelen:: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Nadelen:: No top shelf alcohol choices.

Voordelen:: Some of the staff people were very nice.

Nadelen:: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Voordelen:: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Nadelen:: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Voordelen:: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Nadelen:: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Voordelen:: We were very pleased with every aspect our stay at the Iberostar Cancun.

Voordelen:: Nice and helpful people, very good food (with one exception)

Nadelen:: Slow elevators, horrible Japanese restaurant

Voordelen:: Staff was mostly kind and good at making you feel valued and getting your needs met food was good compared to other all inclusive resorts have visited

Nadelen:: Cockroaches, yes indeed cockroaches in our room and was really difficult to change rooms and when did given room with broken toilet, fan and double bed instead of king with no concern for making things right - not a 4 star resort

Voordelen:: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Nadelen:: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Voordelen:: Very clean and up to date. Professional friendly staff.

Nadelen:: I can't think of anything that we didn't like.

Voordelen:: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Nadelen:: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Voordelen:: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Nadelen:: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Voordelen:: The staff

Nadelen:: Outdated. Rooms sub par. Allow smoking

Voordelen:: Riu Palace Peninsula is a classy hotel for all ages! The staff are all nice and attentive to your needs. They have good selections of food at the buffet restaurant. They have fun activities everyday (foam pool party is the best) unlimited food and drinks!

Nadelen:: Not really an issue but this hotel is located 10-20 minutes aways from the heart and night life of cancun. You need to ride a bus ($1) if you want to just walk and visit the souvenir shops and the luxury lane/shops. Bus stop is 1-2 min walk from hotel.

Voordelen:: The architect the people where so friendly and kind

Nadelen:: No nothing at all

Voordelen:: The staff was amazing!

Nadelen:: Room was outdated and had a mold smell. Husband got food poisoning.

Voordelen:: The waiters at the restaurant made it feel like home.

Nadelen:: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Voordelen:: The hotel was decorated nicely. The room was adequate as well.

Nadelen:: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Voordelen:: excelente lugar muy completo dispuesto a repetir la experiencia.

Voordelen:: Alles is top.

Nadelen:: Kamer locatie was verschrikkelijk.

Voordelen:: Alles was geweldig!

Nadelen:: Onze gootsteen stroomde over in onze tweede kamer

Voordelen:: Beste hotel waar ik ooit geweest ben. Service van wereldklasse. Zeker aanraden aan iedereen.

Nadelen:: Alles was perfect

Voordelen:: The employees were very nice and accommodating also very polite and helpful. The dinner on the beach was exceptional, the locations was amazing . Very nice and clean facilities. The resort was beautiful. The pool ,hot tub and the cabanas where awesome. Recreation staff where great. The pub and clubs were great. The bar staff needs a bartenders class.

Nadelen:: The sales team asked us if we wanted to do a 90minute presentation for the hotel and we said no! Until the 4th day of our stay. But then they asked again so we decided to do it since it was only supposed to be only 90 mins and they offered us 2 massages for around 100 and a dinner on the beach. But when we met with the guy it turned into a badgering session of them trying to sell us a package for almost 70,000 and they kept changing the price to change our minds and it got real annoying and definitely a waste of our entire morning. We were with them for at-least 3 hrs telling them no! And they kept bringing in people who were trying to convince us to buy their offer. It was a ridiculous experience. They kept pushing and pushing and pushing. They definitely didn’t take no for an answer the first 30 times of us saying no! It was like a police interrogations and they were trying to get us to plead guilty. They started out nice and seem to have an attitude as we kept saying no! To their offer. But finally after being in a room full of people trying to sell their resorts we think we are leave and we are sat down with another person trying to sell us a lower price and act as though people have thousands of dollars lying around to give to them. It was so frustrating and is the reason I would never return . We will definitely stick to Sandals. The restaurants weren’t that good unless you were on there preferred level. The Italian restaurant was not very good nor was the stark house. They couldn’t cook a steak correctly at all. The only decent restaurant was the one on the beach. The pub was good and room service food was better than the restaurants. The dinner on the beach was exceptional, but unless you pay for it you will never know. They kept pushing their special wine. The complementary wine was horrible and their bartenders don’t know how to make drinks. The liquor choices where horrible.

Voordelen:: Most everything

Nadelen:: The temperature controls-it was too hot and it wouldn’t let us turn the thermostat down

Voordelen:: Facilities, food (Dragon for dinner and market cafe for breakfast), beach, pools, and the staff!

Voordelen:: Our stay at this hotel was faultless. Every need was catered too. We will be back soon

Voordelen:: Beautiful beach and view, good food at all of the restaurants, clean

Nadelen:: Our last night there our whole room smelled like sewage

Voordelen:: Being fairly close to everything we needed!

Nadelen:: Some of the food choices

Voordelen:: Upgraded room means better service

Nadelen:: Restrictions on dinner based on your shoes

Voordelen:: We loved our time here - very relaxing. I love that there are different pools - one for the day drinkers with music, one with activities, and one that is quiet for reading and swimming. There are more facilities/services than we even knew - a game room, and incredible shows (the burlesque was so good!). The food selection and quality is remarkable for an all-inclusive. They even have a lot of vegan options, labeled as such! Very impressed.

Nadelen:: My only complaint was that they use a massive amount of small plastic water bottles. Sad anywhere but in a windy spot close to the ocean, especially sad and risky. Would love to see filtered water all over the resort for guests to refill reusable bottles.

Voordelen:: Facilities, wide range of options to eat, drink ,etc. Nice pools and beautiful beach

Nadelen:: We requested a double bed and we got 2 single beds. That wasn’t comfortable at all

Nadelen:: I went there alone. I know it's usually a spot for couples, but when I went to one of the restaurants, I had a very unpleasant experience. As I walked into the restaurant, this male wait staff or manager or whoever said, "where is your husband?" and I said, "women don't need men to complete life." I don't need to explain myself why I'm traveling alone or when I'm going to get married.

Voordelen:: Ruime keuze aan eetgelegenheden.

Nadelen:: Nvt

Voordelen:: Convenient access to the beautiful beach (thanks to mother nature) but all hotels on that side in the hotel zone also have this benefit. Friendly staff members at the 24-hour cafe who worked really hard. Clean common areas. Friendly entertaintment team.

Nadelen:: Food at all of the restaurants were very mediocre and disappointing (we tried all of them), especially Dragons Oriental Dining. The food selection (and flavour) for the buffet breakfast and lunch at the Cafe Market were poor and below standard of a 5-star hotel. Limited restaurants during lunch time (only the buffet at Cafe Market, Sea Salt ala carte which had a very slow service and mediocre food, Barefoot Grill that had a self-serve selection of dry-looking hotdogs and hamburger patties, and a small pop up cart by the pool that offered fruits/drinks/snacks, and the 24h Cafe that only had small sandwiches/cakes/drinks). Those may sound a lot but think about the amount of guests that stay at the hotel and need to eat lunch! We always had to eat early/late to avoid the long lines. We waited for 2 hours for our in-room breakfast and the food was also very mediocre and bland (limited selection too). The Cafe Market is the only place that offers Mexican ala-carte dinner option (and to think that we are in Cancun, Mexico...). Sea Salt Restaurant is more of a Peruvian-inspired and it was also very mediocre when we were there for lunch. Most of the staff members were very indifferent and not attentive. Check-in and check-out front desks staff were unpleasant too (the ones that we had) Very small hotel space, we were expecting slightly bigger based on pictures. Mini bar doesn't have snacks and only have drinks. They sell the snacks (eg. Potato chips) at the souvenir store downstairs - we stayed at another all-inclusive hotel during our trip and the other hotel had snacks in the mini bar - shame on you, Secrets The Vine! Smelly (sewer-smell) in most of the hallways and inside Sea Salt restaurant. We expected more out of this property being a 5-star all-inclusive hotels.