Hotels in Maspalomas

Voordelen:: Mooi ruim hotel met veel faciliteiten en heerlijk buffet.

Nadelen:: Kamer uitgevend op shoppingcenter. Lawaai tot 2 uur 's nachts. Donkere kamer.

Voordelen:: Mostly the staff, always smiling and ready to help The food was delicious! Also very clean The animators team was brilliant Thank You for making the birthday of my som even more special!!!

Nadelen:: Our room was upgraded and was bigger, but no view and also we had to pay extra for a coffee capsule which was a bit annoying. According to me in this type of hotel you rather make the price even higher, in order not to bother guests with 2 euro for Wi-Fi or 2.50 euros for coffee in the room because you’re going to ruin the class of the hotel . Somehow looks funny! In any case I thank you for making our holidays more comfortable and happy!!

Voordelen:: Ontbijt prima personeel vriendelijk kamers zijn ruim

Nadelen:: Te groot was een doolhof, slechte verlichting, dus donker. Te veel lawaai, bij het ene zwembad 3 soorten muziek en bij het andere zwembad muziek van het aqua gym. Helaas te weinig bediening bij het zwembad.

Voordelen:: Unique African theme, very relaxed and excellent staff.

Voordelen:: De stijl was apart en beviel ons echt wel. Het eten was van zeer goede kwaliteit en zeer lekker.

Nadelen:: De geluidsisolatie tussen de kamers mag beter

Voordelen:: Het hotel was prachtig om te zien. Ook was de hygiëne erg goed!

Nadelen:: Het personeel sprak slecht Engels. Bediening aan de bar / bij de zwembad bar was slecht.

Voordelen:: Everything, except that there are times when inside restaurants all not working.

Nadelen:: Stop making noise when cleaning beds in the morning, common, it's five-star hotel... More shows inside are welcomed, including cinema, and other services, clearly presented at now empty reception area.

Voordelen:: prachtig complex, heel lekkere buffetten met heel veel afwisseling

Nadelen:: geluidsoverlast in de kamer, kamers zijn niet goed geïsoleerd

Voordelen:: Almost everything! Super clean, great breakfast, big room, really big and spacious hotel, great service, the location was perfect... Will for sure go back again :)

Nadelen:: No plat iron, no kettle in the room.

Voordelen:: Fantastic atmosphere. Great facilities.

Nadelen:: Nothing.

Voordelen:: Amazing, this is a genuine 5 star hotel

Nadelen:: Tea and coffee facilities in room please

Voordelen:: Great Cross-fit and Gym area..

Nadelen:: Food in the buffet restaurant could be a little better and it would be nice if the Pool opened earlier in the morning.

Voordelen:: Food is OK, restaurant overcrowded sometimes (you have to wait for table). Value for money was good as the price was relatively low. Service was friendly and helpful. Superior rooms clean. There are a lot of different facilities like tennis court, gym...

Nadelen:: Location is far from everything, you need a car (we had). We expected more from 4 star hotel. The standard apartments look bad, fortunately it was possible to upgrade to superior for small additional payment and this was quite good.

Voordelen:: went all inclusive breakfast all fresh and lots to choose from as was lunch,and dinner,always a table available each meal we sat for.

Nadelen:: the only thing ,but this was no fault of the hotel,we only used pool once due to corona outbreak.we sat 2mtrs away from others. at the bar and food hall .,but we weren't. allowed to use sunbeds .we thought we could've. used them and stayed away from others aswell

Voordelen:: De ligging, de tuin en het zwrmbad zijn super.

Nadelen:: Het eten, zowel ontbijt als diner waren altijd hetzelfde en wat warm moest zijn was het niet.

Voordelen:: Het ontbijt was helemaal geweldig ! Het overtrof mijn verwachtingen.... Ik had problemen met mijn creditcard maar de receptionist, Juan, (van het suite gebouw) heeft mij bijzonder goed geholpen.... Niet van: Nee, Mijnheer.. u heeft een probleem en mag de kamer niet in, maar HEEL constructief meegedacht en het opgelost !! Echt SUPER !

Nadelen:: De animatie avonds is heel erg eentonig en veel te harde muziek, Weliswaar tot 22.30 uur maar is bijzonder irritant.

Nadelen:: ridiculous £300 fine for smoking on balcony would not stay again

Voordelen:: De grote tuin, fantastisch verwarmd zwembad, lekker eten, vriendelijk personeel, de bedden met topper en groot terras

Nadelen:: kamer met keukentje en salon wat verouderd

Voordelen:: The breakfast was OK, lots to choose from although there were a lot of small flies around overall facilities were good

Nadelen:: less flies in the buffet restaurant

Voordelen:: Excellent breakfast and dinner, superb cocktails and a decent selection of wines.

Nadelen:: Location and value for money. Overall a great hotel with everything you’d need for a short or longer stay.

Voordelen:: Goed bed . Eten was redelijk Zwembad bij appartement mooi en groot genoeg bedden. Tuinen zijn netjes en goed onderhouden

Nadelen:: Slaapbank in appartement beetje verouderd ..zat slecht Wc bij bar niet schoon Zwembad bij hotel verouderd Bij restaurant 2 x kakkerlakken gezien ..smorgens bij ontbijt gebakken eieren moest je geduld voor hebben..schalen bij diner bij goedlopend producten vaak lang wachten voor het is bijgevuld. Appartement wel dagelijks schoongemaakt maar voor 4 sterren kan dat beter ... Bij handdoekenwissel voor badhanddoek bij de 1 moet je 1 euro betalen bij de ander gratis .. Geen ned.tv en slechte wifi

Voordelen:: Verse jus

Nadelen:: Het avond eten

Voordelen:: Het zwembad bij het appartementen gebouw

Nadelen:: Het massale gebeuren bij het ontbijt

Voordelen:: Vriendelijk personeel, ruime kamers, proper, goed restaurant,

Nadelen:: Niets

Voordelen:: Ontbijt top !

Nadelen:: De kamer donker

Voordelen:: Het ontbijtbuffet was zeer uitgebreid en werd uitstekend op orde gehouden. Het is een groot complex wat als voordeel heeft dat je niet op elkaars lip zit zoals sommige van de andere hotels aan de boulevard van Meloneras.

Nadelen:: De omvang en opzet van het hotel had voor ons het nadeel dat onze kamer helemaal achteraan de galerij zat wat wel goed was voor onze stappenteller maar niet als je weer wat vergeten was.

Voordelen:: Lovely building and reception area, also very nice pool and bar area.

Nadelen:: The food is a little disappointing not representative of a 5* hotel. The location is good but still a 1km walk to Meloneras, the room decor is a little old fashioned. The staff on reception and in the restaurant are very abrupt with the exception of one. male receptionist (from Sweden - name unknown) who was exceptional.

Voordelen:: We could check out after only two nights of seven and get paid back

Nadelen:: It’s to big and open, corridors are long and you can easily get lost! We paid extra for seaview but we were put into a corner in room 472 but there were no view, we could see the sea in the distance but we paid extra for a View but that was not a View even tho we could see the sea

Voordelen:: uitbating

Nadelen:: geen kussens op de zetel aan het zwembad ///////////// zero

Voordelen:: Lovely staff, excellent breakfasts, great pools

Nadelen:: Hotel too big, complicated lay out, other ugly buildings between hotel and beach.

Voordelen:: It’s a beautiful hotel with lovely rooms with a multitude of outlooks over the beach, ocean, pools and golf course. The restaurants were all excellent and its location suited us perfectly.

Nadelen:: Cold showers if you didn’t make by 08.30 but it helped the sunburn on the positive side.

Voordelen:: Excellent

Nadelen:: Nothing

Voordelen:: The room is big and nice, breakfast has many options, the pool is warm and has a nice view and the beach is close to the hotel, free parking.

Nadelen:: The hotel is big, long way to the room. Breakfast is crowded.

Voordelen:: 1.Really professional and friendly staffs. 2.Clean, big, sea view room. 3.30 seconds walking from the hotel to the beach. 4.Staffs let me check-in at 13:00

Nadelen:: 1.You have to put a paper card 'do not disturb' on the door handle to let the room service see it, otherwise, they will enter the room right after they knock the door. This happened twice during my stay. 2.The breads they provide for breakfast are a little bit normal for a 5 stars hotel. (Can cooperate with us in order to solve this, I work in this industry as well haha) (In my city, things like bread in 5 stars hotels are usually hand-made by their chefs)

Voordelen:: Fabelachtig hotel in Gaudi-stijl, heel bijzondere architectuur! Vlotte check-in. Kamer was reeds klaar bij aankomst om 11:15 u. Ruime, comfortabele kamer. Zonovergoten terras met zalige stoelen. Aangename douche, heerlijke douchegel. Erg vriendelijk personeel, als gast wordt er zeer goed voor je gezorgd. Uitgebreide keuze in het restaurant, erg lekkere buffetten.

Nadelen:: De wastafel en wc lijken me verouderd (wc nog niet met dubbele doorspoelfunctie).

Voordelen:: Zeer vriendelijk personeel, ruime en nette kamers, goede bedden, heerlijke doucheruimte met inloopdouche. Sportfaciliteiten prima. aan het zwembad geen problemen om een stoel te vinden, hooguit om een parasol te vinden.

Nadelen:: Het eten had beter gekund. Iedere dag was er wel iets wat lekker was, maar soms was het wel zoeken. Is natuurlijk moeilijk voor zo'n groot hotel met zoveel gasten, maar dat was ons minpuntje.

Voordelen:: Dakterras en upgrade nr een grote kamer

Nadelen:: Restaurant is klein je zit allemaal dicht bijeen. Ook het eten is rommelachtig opgesteld, Weinig keuze . Voor een pas gerenoveerd hotel vond ik het niet fris ogen. Het bubbelbad in de grote kamer werkte zelfs niet. Kan nog wel ff doorgaan. Komen nooit meer terug

Voordelen:: Reception, dinning and Bar staff exceptional. Great choice on breakfast as well as Buffet dinners. Really could not find any fault with this hotel.

Voordelen:: Het geheel was uitstekend.

Nadelen:: De entertainment.

Voordelen:: In dit hotel heb je een vakantiegevoel,alles is naar wens :)

Nadelen:: De prijs was nu voor oktober wel hoog.

Voordelen:: Suite met jacuzzi

Nadelen:: De wellness was het bubbelbad stuk en ijsmachines niet aan. Ergste stoom sauna en zwembad stonk muffig en naar schimmel. Niet erg schoon.

Voordelen:: locatie dicht bij strand, zeer comfortabele mooie kamer, voldoende zwembaden, naakt zonnen mogelijk

Nadelen:: te weinig informatie in verband met mogelijke faciliteiten die inbegrepen waren in de all-in formule

Voordelen:: Breakfast was lovely. Good choice of food to change for the whole day

Nadelen:: Extra charge 3 euro for the safe use. You could just include it in the price.

Voordelen:: Goed eten. Vriendelijk personeel. Uitstekende locatie

Nadelen:: Niks

Voordelen:: I did wonder if I should post another review of the hotel as I’ve written three over the last twelve months - but then I thought fellow travellers might only be interested in current experiences. So here goes - again. Getting there - couldn’t be easier. Breeze through the airport if you’ve got hand luggage only and if you get it right you’ll be at the hotel in no time. Buses 66 & 90 at 30 & 44 mins past the hour respectively, stop virtually outside the hotel costing just €3.50, taking about 30 mins. Likewise going back the buses leave at 45 & 02/13 mins past the hour. Check in - from 14:00 but most times when I’ve arrived earlier I’ve been able to check in. Was greeted this time by Lucy who recognised me as a returning guest and remembered my name. Sparkling wine or juice offered while checking in. Small things like this make a difference. Lucy also takes time to engage with guests throughout their stay and she’s a credit to the hotel. The room - I mainly stay in a standard room which is perfectly adequate. Comfortable bed, good size flat screen TV, tea/coffee making facility, small fridge and balcony with table & chairs. Fully tiled bathroom with twin sinks and large walk in shower with plenty of hot water and good pressure. There’s also a hair dryer and white fluffy towels. There was a free bottle of wine on arrival but no water this time. For those who are interested, the TV now has BBC1, BBC2, ITV, Channel 4 & Channel 5. Room tips - try to avoid room ending 07-11 (so for example 610) as they are in the lift lobby area and if like me you’re a light sleeper you’ll hear people chatting while waiting along with the lift arrival chimes and doors opening. There’s a safe in the wardrobe - but you need to pay extra to use it. WiFi - not very good. In fact it’s non existent on the roof terrace and patchy in the dining room. The only place I was able to consistently connect was the bedroom.

Voordelen:: Kamer was netjes en gerenoveerd

Nadelen:: Eten en al-inn geen 4sterren waardig.de drankjes die inbegrepen waren zijn de lokale merken. sunsetbar is s'avonds onderbemand waardoor je moeilijk bediend geraakt.als je een goede cocktail Wil moet je bijbetalen

Voordelen:: Super friendly Ruth welcomed us with a drink, nice room with fantastic seaview close to beach, shops and restaurants. Buffet with variation, friendly staff.

Nadelen:: Older guests, lot of smokers

Voordelen:: Breakfast, dinner and pools.

Nadelen:: Radio with broken speaker piped into room automatically! Woke us up at 6am, and we didnt know what it was! After paying such high price, was so disappointed to have no peace and quiet. Please get rid of this outdated nuisance..

Voordelen:: Clean, very professional staff. Old world manners charm and detail. Lovely location and scenery.

Nadelen:: Slightly outdated ammenities (hairdryer, AC, etc).

Voordelen:: Excellent location, very nice Art Deco building, large pools and spaces outdoors to chill out and enjoying sunbath. Good food and services at Krystal restaurant with nice attention to the customer for the birthday event.

Nadelen:: For a 5 stars hotel, I would expect a better and more modern fourniture, deco in the room. Also the dinner at 6 or 8pm is too restrictif.

Voordelen:: Restaurant en bijzondere kwaliteit van het eten.

Nadelen:: Kamers wat klein en gedateerd.

Voordelen:: View and service

Nadelen:: Signing two times for drinks and food

Voordelen:: Kamers mogen groter Badkamer ellendig geen douche

Nadelen:: Badkamer

Voordelen:: The entire staff were excellent as was the food

Nadelen:: There was absolutely nothing

Voordelen:: Het weer en het eten

Nadelen:: Badkamer altijd goed

Voordelen:: Very comfortable.. great food.. very nice staff

Nadelen:: Having to climb into bath to use shower... dangerous

Voordelen:: Zeer behulpzaam en vriendelijk personeel Super hotel Heel lekkere en verzorgde maaltijden

Nadelen:: Niets !!!

Voordelen:: excellent service with a unique location right at the beginning of the Dunes of Gran Canaria. Personnel very helpful and available. Food at breakfast and dinner with a vast selection and good quality

Voordelen:: Uitstekende service en vriendelijk professioneel personeel. De kamerschoonmaak ging elke dag erg snel en zeer goed. Enige war hotel aandacht aan kan besteden zijn de badkamers, in onze kamer was er veel ruimte in de badkamer het bad zelf is smal en redelijk gedateerd (wel schoon en netjes).

Nadelen:: De bad/douche; deze is redelijk smal en vergeleken met de rest van de badkamer komt deze als oud over (wel netjes, schoon en goed).

Voordelen:: Hotel was very clean and nice staff.

Nadelen:: The only thing that wasn’t good drinks and bar facilities, in particular old drinks were in paper cup or at best in plastic cups in the bar, not nice to drink Brandy in a paper cup!!!

Voordelen:: Fantastic animation team

Voordelen:: Family room big and clean.food and drink very good and lots of choice staff friendly and hotel facillities excellent.ie pools gym sportsbar and pools all great

Nadelen:: My only criticisms is allowing smoking around the pool areas,its a bit annoying if you have smoke and ash blowing towards you from neighbouring sunbeds and not really fair on young children or babies near the pool,they should keep smoking only next to the sportsbar.This would also help keep the pool area clean and tidy and not cluttered with ashtrays and risk anyone getting burnt.Also vegetarian food options should be labelled with a green v and not be placed next to meat dishes to avoid cross contamination and guests using serving utencils to pick up meat and the use the same utencil to pick up vegetables next to each other which did happen everyday

Voordelen:: Our stay was 16 nights with all inclusive and our room was located at so called area 1. Thehotel has 5 different areas. Area 1 was very peaceful and there was no noise late evenings or nights. Room was all right. It had separated living room, one bedroom and bathroom and also balcony. Housekeeping was daily and room was clean. The very best part of our staying was food. It varied every day, there where plenty of choices and it was very tasteful. Near hotel is Holiday World amusement park for children. There is also near by a very nice park for morning jogging. The Maspalomas-dunes are couple kilometres away but in walking distance. There were also bus transportation to the dunes.

Nadelen:: The restaurant was sometimes quite crowded. Wines which was included all inclusive was not that good. Some people brougth their own plastic cups and they refill their cups from beer tap. That was not very hygienic. The hotel should make a note that denied refilling. The free internet connection was quite poor. It was suitable only for reading news.

Voordelen:: Ruime kamer

Nadelen:: Warm houd schalen bij buffet niet warm.

Voordelen:: Pool areas very good

Nadelen:: Bar area inside very basic not like a proper hotel

Voordelen:: Very good value, great for families with kids

Voordelen:: The animation team made our two girls (aged 5 and 7) holiday. There was something for them to do from 10.30am until 9.30pm. 10.30-13.00 and 15.30-17.00 mini club 17.00 movie on the big screen 20.30 mini disco. All entertainment is outside; so make sure you have mosquito repellent and a jumper or cardigan for the cooler evenings. Great entertainment in the evening for the adults from 21.30-22.30. At 22.30 all music is turned off which is great when you need your children to sleep. Not much around the complex to walk to. There is a near by Spar supermarket and the famous amusement park Holiday World. Luckily we hired a car from the airport with Auto Rejsen for the week and were able to visit the mountains, Chic area of Meloneras, beautiful town of Morgan and Admores beach.

Nadelen:: We found that the cocktails were very sweet. Would have liked to taste more local food in the restaurant. Was craving the “garlic shrimps” and other tapas dishes. The animation team show had some great acts in their own show however in between the two Disney songs was an inappropriate song for children which used guns and scary masks and red capes. Think this song should be taken out. Did not like that the ground floor doors were unable to be locked. Did not feel secure. So we made sure we used the safely security box constantly.

Voordelen:: Appartement was praktisch

Nadelen:: Teveel luidruchtige kinderen

Voordelen:: Animation / Pool area/ Food everything was fantastic:-)

Nadelen:: no TV working the whole week

Voordelen:: De jongen aan de receptie was heel vriendelijk. Wij hadden huurauto dus dat het wat afgelegen ligt vonden wij niet erg. Er rijdt trouwens wel hotelbusje paar keer per dag naar het strand en retour.

Nadelen:: Zeer ongezellig restaurant. Wel voor ieder wat wils. Keuze genoeg! Meeste bediening erg vriendelijk. Drank uit hele vieze kartonnen bekers met een soort plastic laagje van binnen wat vies rook of zelfs losliet. De koffie is èrg slecht!

Voordelen:: Spacious family room. Great pool area and snack bar. The buffet was full of different options suited for the whole family. The staff was terrific!

Nadelen:: Poor WiFi in the room.

Voordelen:: Everything.

Nadelen:: Nothing

Voordelen:: Supervriendelijk personeel, mooi zwembad, zeer lekker eten.

Nadelen:: Ligging beetje geisoleeerd

Voordelen:: Eten

Nadelen:: Ligging, te weinig pendelbussen naar strand

Voordelen:: Persoonlijk contact met de medewerkers van het hotel is top. Fijn zwembad, kwaliteit van het eten is goed, soms mag er wat meer afwisseling zijn. Maar voor een drie sterren hotel zeer aanvaardbaar.

Nadelen:: Ik kom hier vaker, is gewoon een prima hotel. Wel is het verstandig om een auto te huren.

Voordelen:: Room was very nice, clean, good size. Restaurant recommendable, amazing staff, nice service. Great selection of food. Heated pool is a big advantage.

Nadelen:: All sunbeds reserved from early morning.

Voordelen:: I had an amazing time here.

Voordelen:: Although I did ask for a quiet room, the room was directly above an entertaining stage, although the shows stopped at 10.30pm. Other than that, everything at the hotel was excellent value for money.

Nadelen:: Couldn't fault anything.

Voordelen:: Mooie ligging Proper en net

Nadelen:: Muziek te luid vervelend

Voordelen:: Goed hotel en zeer vriendelijk voor fietsers.

Nadelen:: Animatie was te simpel. Live muziek had leuker geweest, nu op kinderen geënt.

Voordelen:: Very nice and kind staff in the reception, restaurants and pool area. Clean apartment, the beds were softer compare to last year. We love the apartment in front of the pull, the garden and flowers.

Voordelen:: Love this hotel, nice appartment, swimming pool. Clean. Parking inside.

Nadelen:: We had top floor appartment with a sun place on the roof, nice one. But if you get some under you that smoke and you are alergic, than you cant sit on the terrase. No smoking in the hotel, is the way to go ?

Voordelen:: Zeer vriendelijk en behulpzaam personeel. Goede service. Handdoeken voor het zwembad lagen klaar op de kamer. Zeer schoon overal. Super appartement met balkon en zelf een dakterras met ligbedden. Prachtig uitzicht! Ondanks dat wij er waren toen de noodtoestand werd uitgeroepen vanwege het Coronavirus hebben we een fijne vakantie gehad. In het hotel hingen overal pompen met handgel e.d. en werd ervoor gezorgd dat wij daar nog wel konden eten en drinken enz. Dat was heel fijn!

Nadelen:: Rondom het hotel nauwelijks/geen winkels en/of restaurants, maar op zich wel prima te bezoeken met een taxi. Voor ongeveer € 3,50 á € 4,00 kon je naar het strand of het centrum. Ontbijtruimte / restaurant niet heel sfeervol ingericht maar het eten is er prima.

Voordelen:: Lovely views and scenery throughout this hotel and very clean! Polite and friendly staff, including in the hotel's supermarket.. A decent sized shop, with a lot to offer, and very reasonable prices! The gardens, fountains and flowers are well kept and maintained throughout. The views from our balcony and roof terrace were absolutely stunning! This hotel offers free Wifi throughout too. I have to mention the bath and the shower - the jacuzzi bath is so relaxing, and the shower with about 6 extra jets is probably the best shower I've ever had!! I cannot comment on the food offered at this hotel at we stayed self catering. There is a free beach bus service, just across the road, and also a taxi rank too. Taxis are very cheap, costing on average €4 to the beach front, if you miss or don't fancy the bus ride. Would definitely recommend and return, 1 of the best hotels we have stayed at in Gran Canaria! Thank you for having us :)

Nadelen:: The beds are not the most comfortable here. I've definitely had worse, but also had better. Not a major problem though in our opinion :) We had a couple of pretentious guests by the pool, that seemed to think they owned the sunbeds and parasols. They were quite rude to us, but obviously this is not the hotels fault and cannot be helped! We did hear the same guests moan at quite a few things during their stay, I guess there's always one that cannot be pleased wherever you go! Great Holiday all round :)

Voordelen:: A lot of space for families, no problem with sun beds and nice swimming pools

Nadelen:: Had to pay extra for sejf and parking

Nadelen:: Could do with bike racks.

Voordelen:: Fantastic enclosed accommodation centered around the pool area, great snacks and refreshment at the pool bar. Meloneras only 4 to 5 euros in a taxi. Aqualand and Holidayworld very close by. Staff superb, wonderful stay.

Nadelen:: Sand storm for two days, but no-one to blame for that - restaurants available close by and the pool was still open! The clean up operation by the staff afterwards was very impressive - all sorted in a morning.

Voordelen:: Pool facilities were amazing. It's great having an on-site supermarket too.

Nadelen:: Lack of service at the bar in the evenings, even with a 'call' button. We just went back to our room and drank our own purchases instead rather than purchasing more from the hotel.

Voordelen:: This is my 5th stay and I will be back again. First time with a baby though and I found the staff extremely helpful and met any request.

Voordelen:: Kamer en zwembad waren prima.

Nadelen:: Kussens veel te dun (2 per persoon).

Voordelen:: The staff were always friendly and helpful

Nadelen:: Nothing

Voordelen:: Heerlijk appartement met 1 slaapkamer, groot terras en zeezicht, thanks!!

Voordelen:: Very nice staff, profesional, clean, wellness...

Nadelen:: Old design

Voordelen:: In the category of 5 star this hotel is certainly not, the decor is dated, the rooms are basic and small. It was clean however and the staff which where working where both friendly and courteous, however the hotel did not have enough staff to cater and as such the service was very poor. Generally I liked the staff and their friendliness, the hotel was clean.

Nadelen:: On arrival my booking had been messed up, and the rooms are so small the additional child’s bed for my 6 year old was not provided, but also due to what they say there hotel policy they could not allow for 1 cot in the room for my 6 month old (twins) As such I was charged a an extortionist rate for this hotel, so had to purchase an additional room just for a cot so my holiday cost over twice as much with an additional €1200 for 3 nights. To say this the ruling of only 3 in a room was a lie, we spoke with several couples with more than 1 child and it seemed they where allowed in same type room as ours with 2 or more children. So I was indeed charged for a room not needed as we used to store luggage really, just for the hotel to make an extra euro, disgraceful really. The food service was very slow and non existent, let’s just say at some periods it reminded me as feeding time at the zoo, with people skipping queues, pushing etc. For a 5 star simply Service poor understaffed Rooms very basic Replenishment in rooms never happened in 3 days Pool side service non existent and when arrived extremely slow Overcharged for additional space

Nadelen:: to have more activity for children

Voordelen:: Everything great pool area with African cafe bar a great place to relax

Nadelen:: Nothing

Voordelen:: Het lag fantastisch het personeel was zeer behulpzaam en vriendelijk Er werd echt geprobeerd het je naar de zin te maken.

Nadelen:: Het eten was heerlijk ,maar de porties waren behoorlijk groot. Zodat een menu echt teveel was .dat was jammer. Zeker omdat er zoveel oude mensen zijn.

Voordelen:: This hotel is a dream if you want to get away from the cold,relax ,eat well,sleep,swim in there many heated pools and pamper yourself in the Spa & feel strong again in the Gym. The Yoga class is excellent,The hospitality Too. I’ll come back many times, for short stays on my own in the Winter & long holiday with the family in the Summer, the kids club here is terrific. From the Cleaners to the Management, they can’t do enough to make your stay enjoyable.. well Done Thank you Palm Beach Hotel

Voordelen:: het BBQ-buffet in de avond

Nadelen:: Alles

Voordelen:: Best hotel in the canary islands so far. In the last two years have stayed in multiple hotels in the islands.

Nadelen:: Signage at arrival is poor

Voordelen:: Zeer vriendelijk personeel, geweldige BBQ op dinsdag, donderdag en zondag. Aan het zwembad achteraan is zeer rustig om te vertoeven. De modernste fitnesstoestellen als je even wil sporten.

Voordelen:: Swimming pool very clean and warm. Sun loungers comfortable.

Nadelen:: Bedroom could do with updating

Voordelen:: Wellness,gardens...

Nadelen:: Nice pro staff, very polite

Voordelen:: Nice location, clean and good facilities. Very nice pools, breakfast on the terrace. Staff very good, very attentive and impressively multilingual.

Nadelen:: Poor air conditioning in the rooms. Despite being set to the lowest possible temperature, it made the room warmer. We had to sleep with the balcony door open to cool it down. We had the same experience last year. Would prefer to have a bath and a shower and not just a shower.

Voordelen:: Villas concept is great and food quality was good for an all included resort

Nadelen:: Rooms need a renewal, look a little bit old fashioned

Voordelen:: Food was good and self-service reasonably well organised. A slight holiday camp feel but I don't want to exaggerate the point. Good entertainment for kids

Nadelen:: Provision of kettles for tea-making and laundry facilities not good

Voordelen:: great for families (lots of facilities for small kids), good food, good location close to the beach in a resort garden. big comfortable beds. excellent value for money. would definitely recommend

Nadelen:: nothing that would really bother me. the only “flaw” were little bit impracticle wardrobes (not enough space and no space for long dress to hang in wardrobe). the only other issue was the internet connection. sometimes not very reliable.

Voordelen:: De ligging, de rust, hoe onderhouden alles is en het servicegerichte personeel; zowel in de restaurants als in de schoonmaak.

Nadelen:: Geen

Voordelen:: Very clean and the staff are very friendly. Pools are great.

Nadelen:: The music at the pool on first afternoon was fine but the boom boom stuff in the mornings drove us nuts. The milk in the coffee machine was foul. When we checked out they tried to charge us even though we had paid in advance.

Voordelen:: We gaan terug...top

Nadelen:: Had graag een koffiemachine gehad ...een expresso

Voordelen:: The staff was very friendly, the food was excellent and we had a really enjoyable stay there. We will definitely consider visiting again!

Nadelen:: The beds were too hard and uncomfortable.

Voordelen:: We are leaving today and just wanted to thank everyone in your hotel. All of you work so hard to make sure everyone has a fabulous holiday- and all with smile on your faces :-). This is the second time now we have been here and have previously tried Lanzarote and Tenerife-this is by far the best place due to weather and quality of the hotel. The animation team is amazing, very professional. Food and kitchen service is the best we have seen so far. All inclusive quality (which in other places can be sometimes tricky)- AMAZING here: lots of seafood, various fish, prawns, mussels , meat - just make a wish - its there, lovely deserts, good coffee, good wine, fresh smoothies. Few swimming pools to chose from, heated:-) For the little ones also: the Duni theme and all the entertainment coming with it - really great - just hope the entertainment team will be here next year:-) If you like walks - have a stroll to the dunes and beach not far away. Golf... Bikes... Everyone will find something to enjoy. We booked car via easyJet website (cheaper with credit card). Not too expensive and well organised. We will do the same again next year. Easy parking by the hotel. It has been a brilliant holiday for us and we can’t wait to come back again. Thank you Update : not actually leaving today due to sand storm - thank you for having us for one more day.

Nadelen:: Bij activiteiten aan t zwembad is de muziek te luid. Enige minpuntje.

Voordelen:: Leuke bungalow, wel weinig privacy.

Nadelen:: Het eten, buffetvorm, was erg matig voor een 4-sterren hotel. Is geen 4 sterren waard. Het is voornamelijk op kinderen gebaseerd. Ook erg gehorig in het restaurant.

Voordelen:: Het ontbijt is ruim opgezet en biedt veel keuzes. Regelmatig ook verse sappen te vinden. Het restaurant waar het ontbijt/diner wordt geserveerd heeft veel tafels en daarom hoeven we nooit te wachten voor een plek. Gratis parkeren vóór het hotel is ook wel fijn.

Nadelen:: De warm water voorziening in het huisje was niet constant. Sommige momenten was het water niet meer dan lauw. Ook de temperatuur van het zwembad water mag een graadje hoger zijn.

Voordelen:: Food is ok, location is great, staff is good.

Nadelen:: Canalization smelled, no hot water!, some ants in the room, few or none outlets for charging, annoying pool animation team that dances the same dance and song twice a day, not really 4* standard (more like good 3* for price of 4*)

Voordelen:: Een hotel met vriendelijk personeel en persoonlijke aandacht. Mooie binnentuin met zwembad, goede sauna en goed buffet. Wel soms wat weinig variatie in het buffet.

Nadelen:: Helaas toch een grote kakkerlak op de kamer tegen gekomen.

Voordelen:: Locatie goed, dicht bij 't strand. Uiterst vriendelijk personeel. Zeer lekker ontbijt alsook het avondeten. Vele dingen worden ter plaatse naar eigen wens gebakken.

Nadelen:: Soms viel de live muziek wat tegen. Vorig jaar beter soms. Vaak te luid voor het doelpubliek. Iets meer afwisseling in de live-shows zou het nog aangenamer maken.

Voordelen:: genoeg keus

Nadelen:: teveel gerechten werden warm gehouden en droogden helemaal uit

Voordelen:: Het hotel ziet er van de buitenkant al prachtig uit! Van binnen ook even mooi en gezellig. Uiterst vriendelijk personeel bij de ontvangst met een glaasje bubbels. De kamer was ook helemaal top, met aan de voorkant uitzicht op de zee en aan de achterkant de prachtige tuin met palmen en zwembad. Als het ‘s avonds verlicht is, is het nog mooier! Kamers zijn ruim, bedden liggen fantastisch en alles wat je nodig hebt is aanwezig. Het ontbijtbuffet was zeer uitgebreid, gevarieerd en erg lekker.

Nadelen:: Er was één ober die ronduit onbeschoft was. Sommig personeel bleef met elkaar praten terwijl ze je hielpen en waren niet altijd even vriendelijk. Zij waren wel de uitzondering, want gelukkig was het overgrote deel heel aardig en behulpzaam. De kamer kan iets schoner als je met een kritisch oog kijkt.

Voordelen:: Warm friendly welcome ... we were stranded when the sandstorm hit Gran Canaria and made a late booking. Staff were inundated with extra guests but were friendly, welcoming and nothing was too much trouble. Thank you so much and will definitely see you again!!!

Voordelen:: Calm happy place. Really great restaurant. Fab pool. Welcoming bar.

Nadelen:: Layout is a little confusing as it is built into a hill. Staff all happy to help lost guests

Voordelen:: Stayed due to sandstorm delay. Excellent hotel and fabulously friendly and efficient staff. Breakfast and dinner were both delicious and plentiful.

Nadelen:: Nothing

Voordelen:: We had an excellent stay during the recent sandstorm in Gran Canaria. Rooms were a really good size, well laid out, buffet breakfast and dinner were really good. Beds were comfy. We didn't use the pool etc as only there for 1 night.

Nadelen:: Due to the number of people trying to check in to the hotel at the same time, check in was really slow. Staff were very friendly but there was a lack of organisation. I would say this was a one off, as check out was much better organised.

Voordelen:: Service en het eten was uitstekend

Voordelen:: The staff are very welcoming and friendly. They are also professional and accommodating.

Nadelen:: We had booked and paid for a room without a view which was shabby and noisy for the price. There were adverse weather conditions and the room smelt of drains. However, I could not fault the staff who upgraded our room immediately.

Voordelen:: We loved this hotel. Super friendly, helpful staff. We will definitely stay here the next time we're in Gran Canaria.

Nadelen:: We only stayed for one night, caused by the sand storm flight delay! We would have liked to stay longer...not the hotel's fault of course

Voordelen:: Many thanks to all the staff for making our stay so memorable. Food and drinks fabulous as always.