Hotels in Tokio

Voordelen:: First thing you notice when you step inside the hotel is the amazing, spalike scent in the whole hotel. The stuff was so nice and friendly. The view from our room, the pool and the bar is breathtaking.

Nadelen:: For iur liking, the mattress was to soft.

Voordelen:: The property was in a convenient location and had wonderful views of Tokyo. Rooms were well appointed, albeit smaller (but of course you are in Tokyo). Breakfast was great. Good use of technology in the rooms.

Nadelen:: Everything about the property was really nice. Our stay was adversely affected by some really poor advice from the concierge, who sent us to a very overpriced restaurant and led us to believe that the dress code everywhere in Tokyo was very formal, something our booking agent laughingly dispelled the next morning, setting my whole family back at ease. Once we no longer used the concierge we had great food experiences in Tokyo.

Voordelen:: Good location and new hotel. Japanese style interior bery nice.

Voordelen:: Everything

Nadelen:: Nothing

Voordelen:: Great high quality hotel. Excellent rooms and facilities. Beds extremely comfortable.

Nadelen:: Lots of “rules” spoiled our stay. We were unable to have a drink anywhere in the hotel with our teenage children after 6pm. Under 18s are not allowed to use the pool. Again ridiculous. Over 14 would be a better policy. Extremely expensive for what it was.

Voordelen:: Mooi luxe, schoon Leuke bar

Nadelen:: Druk bij ontbijt

Voordelen:: I cannot say that I have much experience of ultra-luxurious hotels, but this one is absolutely stunning! You can find everything your heart desires; and the architecture, the interior design and the comfort level provided make it a memorable stay worth your while - and definitely worth the price tag! My sister and I were sad to have to go..

Nadelen:: Every little detail is so well taken care of; seriously, we could not find any flaw!

Voordelen:: Bijzonder aardig en behulpzaamnpersoneel. Prachtog uitzicht over de stad

Voordelen:: All was perfect !!

Voordelen:: It is actually a very nice hotel. The staff were very attentive, technical items in the room was nice and the room was very nicely decorated, The bathroom and water closet with the Toto washlet was also nice.

Nadelen:: A third of the room's view was of the roof (of the main building) which was beyond disappointing considering the view was the reason I booked the room. So if the view is important to you, then upgrade the room (which we would have done but was told the hotel was full), check in very early or stay somewhere else. They should market these rooms as partial views to avoid disappointment. Other than that, the room was nice. But then again, there are nice rooms all over Tokyo for a lot less money.

Nadelen:: My wife and I went to the pool area where the staff were very rude....WE were told in this huge hotel that only 8 people are allowed in the pool at any time...We were told to stand and wait..after 15 mins we were allowed into the pool, My wife and I got into the spa and no one else was in the spa, i attempted to take a photo of my wife in the spa and a staff member ran out rudely gave me a card telling me no photography ..like what ?? Im taking a picture of my wife in a spa by herself in a hotel we spent $1000 a night for...give me a break....

Voordelen:: I enjoyed most everything about this hotel. The room facilities were amazing, it was very clean, modern, staff well trained and discrete although English wasn’t really well spoken. Location is great, many restaurants around and metro line quite close. Great view. A Starbucks and Dean and Deluca in the building. Very classy, breakfast very enjoyable too.

Voordelen:: Very comfortable room. The windows give a fantastic view.

Nadelen:: A bit sad that there are not spa or sauna or gym.

Voordelen:: Vriendelijk personeel en de kamer was zeer nieuw wn schoon. We dachten last vsn bouw werkzaamheden te hebben, maar het was zeer rustig.

Nadelen:: Nvt

Voordelen:: Very friendly staff, very accommodating to our needs with a small kid. We got a baby cot free of charge, kid’s toiletries and even a diaper bin. Wed definitely stay here again!

Voordelen:: Zeer vriendelijk en behulpzaam personeel. Hele schone kamers

Nadelen:: In Japan wordt erg weinig Engels gesproken.

Voordelen:: I liked the design of the hotel. It was very modern and clean. Service was very good and we did not have any issues during our stay. I generally liked the location. It was easy enough to get around and there were enough restaurants in easy walking distance.

Nadelen:: The rooms are relatively small. I guess this is because it is in Tokyo. I wish there was more selection for breakfast. I think the hotel could have done better in this area.

Nadelen:: The bed was very very firm.

Voordelen:: Staff, location

Voordelen:: Lovely Hotel, Good Location, Excellent Staff

Voordelen:: Kamer erg schoon, ook douche en toilet. Mooie nieuwe inrichting, aardige mensen.

Nadelen:: Kamer is niet groot en het ontbijt stelt niets voor.

Voordelen:: The Celestine Ginza really impressed me. The look was very clean, the location was unbeatable and the breakfast which was served on the 14th floor was a highlight. Highly recommend.

Nadelen:: Nothing!

Voordelen:: The hotel is well situated in Ginza and not far from the main shopping chome and subway stations. Great modern rooms, very clean and comfortable. Great restaurant, with good food and fabulous staff.

Nadelen:: While the staff were all very polite and friendly, they were not efficient, especially the check in process. Maybe due to new hotel & new systems, but it took a long time for the check in to complete and even when they book restaurants or taxis for us, it took longer than usual. Pity....

Voordelen:: Friendly staff and great infrastructure.

Voordelen:: Luxury atmosphere and amenities was nice.

Nadelen:: Pool steps was smelly, room was really hot when i arrived.

Nadelen:: The breakfast could have offered more continental European options.

Voordelen:: Clean, pleasant and helpful staff, access to the Tokyo Palace grounds for a walk or a run.

Voordelen:: I booked a studio apartment and on arrival we were upgraded to an executive apartment suite. Very luxurious. Separate bedroom. Full size kitchen. Large bathroom and shower. Two toilets. One accessible from the bedroom and the other from the hallway in the living area. Very well appointed with a washer/dryer. Two large screens TVs with english speaking programs. Windows at the front of the building but views only of the skyscraper across the street. Did not use the poop or gym. Breakfast buffet style in the restaurant was good.

Voordelen:: First of all, I want to talk about its convenient location. It is literally "connected" to the Otemachi station, so you can easily access to the hotel. Also, I could enjoy the view from the window. I stayed at the top floor so that I could see the whole city, including the Imperial Palace and its garden.

Nadelen:: Unfortunately, my credit card didn't work at the first time. After I called several banks and card companies, it turned out it was hotel's mistakes. I managed to pay through the internet link they sent to my email.

Voordelen:: Thank you for everythings .

Voordelen:: Personeel

Nadelen:: Niets

Voordelen:: Good design and new

Nadelen:: Located in the office area

Voordelen:: Staff is incredibly helpful and polite, rooms are very comfortable, spacious, well decorated and with amazing views. Breakfast is very good. Impeccably clean. Great location with direct access to the metro station and plenty of restaurants. Within walking distance to the Tokyo station.

Nadelen:: Can’t find any faults except for the single soap bar provided - two would have been better (one for the sink and another for the bathtub).

Nadelen:: Prijs van het ontbijt, 2 personen JPY 7.000 ca. €55

Voordelen:: Goede bedden, ontbijt, locatie en de superhandige smartphone

Nadelen:: —-

Voordelen:: The hotel was situated in a more touristy part of Asakusa, near the 24-hour Don Quijote, a kind of deep discount Japanese supermart that sells everything you can think of from groceries and booze, to beauty products and electronics. It's definitely a nice hotel, a touch above the other budget hotels in Tokyo, with very comfortable western-style beds. The staff also speak a good level of English and are very efficient.

Nadelen:: While the staff are professional, I wouldn't say they're the type to go above and beyond. So expect to get what you pay for and you won't be disappointed. The hotel is reasonably priced for where it is, but it's not really near any of the local subway stations so be prepared to do a bit of walking to catch trains to where you'll likely want to go. As an example, it took two train switches to get to Akihabara.

Voordelen:: Goede locatie met prachtig uitzicht. Kamer was mooi. Hotelpersoneel was super vriendelijk.

Nadelen:: De openingsuren van de bar zijn zeer beperkt

Voordelen:: Rooms very comfortable, bed comfortable too

Nadelen:: Nothing

Voordelen:: 1, The staff is nice and helpful. I need a knife and the front sent twice to my room. I am so grateful for him. 2, Location is good, near subway station and DonQuijote，many restaurants around the hotel. 3, the welcome coffee/tea have a good taste and the lounge staff serve us very well.

Nadelen:: 1. The facility is a little bit older and have no drawer or cabinet. There is only a small safe in the room. I have to open my baggage to pick up my cloths everyday. 2. The room is too small to pack a luggage. 3. The bathroom is stuffy.

Voordelen:: The location exceeded my expectations: it's such an awesome spot with a great market and local and regional gourmet food on the floors below! Also right next to the temple: here's a tip - if you're jet lagged, go there at dawn - it'[s the most serene experience. The hotel itself is great: staff is helpful, breakfast is fantastic. Price - reasonable. I'd recommend it to anybody. Also, I'm a fan of Asakusa now.

Voordelen:: The venue was Really nice and felt like a 5 star hotel

Voordelen:: Everything

Nadelen:: Nothing

Voordelen:: We loved everything about this hotel! We got the best service from the moment we entered the hotel by a welcoming drink and all thr information that we needed. The room was very clean and well organized with all the facilities that is required. The mornings were amazing especially because of the super tasty varied Western - Japanese breakfast, the best we ate in Japan. Surprisingly everything is close by a footstep to the , hotel (restaurants, don quixote, asakusa temple and the market). This place was above and beyond our expectations.

Nadelen:: NOTHING

Voordelen:: Excellent location to stay, very close to the Senso-ji shrine and Asakusa station. Close to the downtown with a lot of shops around

Nadelen:: It was difficult to communicate with the staff The room was especially cramped with limited space beyond the bed

Voordelen:: Not to be confused with The Richmond Hotel just across, which has a warning panel outside in the street, and yet…. Courteous and efficient staff (lobby, housekeeping) with sufficient English for ordinary transactions, great breakfast buffet w/Western and traditional Japanese options (served by international & Japanese staff), on-site laundries ( a welcome resource during the heat wave) on several floors, and ironing facilities in the bedroom on top of the usual small fridge, early-morning beverage facilities & bathroom goodies. Room very clean, big enough to stash 2 suitcases out of the way when closed and a smart combination of coat/shoe racks and extra pegs which helped (definitely not found in every hotel room in Japan). Good location w/wide-ranging prices and styles in restaurants (all those tested, were very much appreciated !), bars, shops and outings, with easy access to public transportation to go on discovering elsewhere.

Nadelen:: Windows do not open, as usual.

Voordelen:: Having a smart phone we could take with out with us was an excellent feature. The view was lovely, the room was clean, had a very comfortable bed and a great bathroom. The staff were friendly and efficient and the location was perfect for us. Will be staying again.

Voordelen:: Great location on top of Tokyo station, friendly staffs, excellent service ! Quiet and comfy environment. Staffs arranged everything for kids, also lovely cookie with eatable coloring pen. and now they can remember Shangri-La!

Voordelen:: Everything

Voordelen:: Location

Nadelen:: Recognition for returning guests

Voordelen:: Everything about Shangri-La Tokyo was simply superb. The staff were very polite, helpful and respectful of all guests and spoke very good English. The room was clean, with new furniture and had a breathtaking view of Tokyo skyline. The breakfast selection was very good too. I will definitely recommend others to stay here and will definitely love to come again.

Voordelen:: bed is big for my family with 2 kids

Voordelen:: Old but luxury hotel, friendly staff

Nadelen:: Too expensive

Voordelen:: The customer service and luxurious room

Nadelen:: I had to leave

Voordelen:: We chose Horizon Club rooms which was a delight for relaxing when back at the Hotel. The breakfast and snacks at the club lounge were excellent and the staff most helpful.

Voordelen:: Was one of the best hotels I ever stopped in -staff are amazingly helpful-loved the room -food in horizon club lovely and that view is wonderful-loved the little washbag of goodies too -I’m am still using them now

Nadelen:: Nothing bad to say was the best start to my trip to Japan -just wish I could have stopped longer

Voordelen:: Spacious room, service, clean, location and view of the city.

Voordelen:: It was absolutely superb. The staff in the Horizon Club could not have been more helpful. Our room on the 37th floor was large and extremely well presented.

Voordelen:: Possibly the best service we've ever had at a hotel. A real gem in the heart of Tokyo. So much to do, see and eat within walking distance.

Nadelen::

Voordelen:: Location, staffs, services <3

Nadelen:: None.

Voordelen:: Ideaal om de vakantie af te sluiten. Naast het gigantische winkelcentrum bij de Tokyo tree toren en naast de metro die zo in Akihabara was en waar je kon opstappen op de Keisei Narita expressie de volgende ochtend.

Voordelen:: Aardig personeel

Voordelen:: Everything

Voordelen:: Excellent and very friendly staffs and overall service is fantastic. Left our luggage there when we went off for a day, and they were in our new room when we checked in again.

Nadelen:: Nothing about the hotel.

Voordelen:: Great location, spacious rooms. staff was friendly and hardworking

Nadelen:: The breakfast buffet was a disappointment. Price was a little high.

Voordelen:: Good and convenience Location. Great for family stay.

Nadelen:: No comnents

Voordelen:: Everything Staff, Location, Services, Great hotel Thank you for everything

Voordelen:: Conveniently located near Skytee town / Oshiage mall, this hotel is a great pick if you have a family and want to hang out in that area. Right next to the station and a 30 second walk to the mall.

Voordelen:: Great location at the foot of the Sky Tree - easy access to train for return to Narita. Shops around including supermarket at the ground floor.

Nadelen:: All good.

Voordelen:: The Solamahi Center is full with many many restaurants. There is a lot to choose from

Nadelen:: Room size was small. and there is no Lobby at the hotel nor a bar !

Voordelen:: in front of the mall solamachi, oshiage skytree st and the Tokyo Skytree! very spacious room comfortable pillows

Nadelen:: no wall between wastafel n bedroom, only a wood curtain...

Voordelen:: The location was great and the room very comfortable.

Nadelen:: The breakfast was a little disappointing - not enough variety. We came later and some of the food had gone and not replenished.

Voordelen:: The facility is really cool being at the Tokyo station, the staff are exceedingly friendly and helpful (they have a greeting service that meets you at the platform of the train and escorts you to the hotel- so nice to not have to use the phone to find it!)The rooms are beautifully appointed- very luxurious.

Nadelen:: There was nothing I didn’t like- it is expensive but they really make an effort to give you your monies worth in service.

Voordelen:: Gorgeous property. Only wish they had shown us the spa and workout area. We only saw it as we departed and missed what looked like a fabulous experience. The breakfast buffet was other worldly.

Nadelen:: All excellent. Staff exceptional. Rooms excellent.

Voordelen:: Location is convenient to shopping at Omotesando.

Nadelen:: Breakfast at the Japanese restaurant inside the hotel provides very little food variety, not up to Westin standard.

Voordelen:: Stayed here twice during our trip to Japan. Enjoyed everything about our stay. The restaurant Camellia was lovely and we ate there most evenings. Everybody was very helpful during our stay. The location is second to none.

Nadelen:: Nothing to dislike.

Voordelen:: Concierge team was fabulous and extremely professional and helpful.

Nadelen:: Japanese breakfast selection was very good but Western pastries and bread were quite average which was quite disappointing given how good Japanese pastry chefs are in general. Also their coffee could be improved

Voordelen:: waanzinnig lokatie en prachtig hotel

Voordelen:: The location was excellent and the staff were helpful and efficient.

Nadelen:: The bedroom was a little small but the bathroom made up for this.

Voordelen:: Central location!

Nadelen:: Disappointing - small & Very noisy - room at long Walk from lobby.... Till Very late a lot of noise from station... Could change room at midnight but with early departure not useful... Staff not Very friendly. No value for money

Voordelen:: Love the hotel and the location can’t be more perfect

Nadelen:: The staff makes everything great

Voordelen:: The breakfast was excellent and the location is perfect, near Tokyo station. The room is nicely decorated and the staff are excellent and friendly.

Nadelen:: Nothing

Voordelen:: Zeer ruime, schone kamers in een schitterend 'boetiek' hotel. Het hotel is in Tokyo Station en daarmee heel goed te bereiken met het openbaar vervoer (shinkansen, lokale treinen, metro en vliegveld-trein). In de buurt zijn veel luxe winkels en veel restaurants in de kantoorgebouwen. Aanrader is het winkelcentrum in het oude postkantoor (Kitte). Het hotel doet Europees / Amerikaans aan qua inrichting, Japan is vooral buiten de deuren van het hotel te vinden. Maar als uitvalsbasis is dat verder geen probleem.

Voordelen:: Great location (Mitano ku), Staff was extremely helpful to get us around and find a hospital quickly(English speaking) to get my daughter treated. Loved the breakfast at Ritz and the view from the room (Million $). Hospitality at best, thank you Ritz Carlton.

Nadelen:: None

Voordelen:: Every aspect of the staff was the best in the business

Voordelen:: Very big room with fantastic view of Tokyo Tower. Metro is underground which is convenient to Ginza and Shinjiko. A preimium Shopping mall is just beside. Shuttle bus is direct from Narita Airport.

Nadelen:: Quilt is a bit thicker.

Voordelen:: This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties!

Nadelen:: What I didn't like was that we had to leave so soon...

Voordelen:: Everything is absolutely top of the range

Voordelen:: One of the best hotels that I’ve been in my life! Everything is really well done!

Voordelen:: Warm, smiling staff, comfortable and elegant. Tasty food

Nadelen:: Nothing at all

Voordelen:: alles

Nadelen:: spuitwater wordt extra berekend bij ontbijt, dat stoort

Voordelen:: The welcoming was amazing and the staff were very friendly and helpful during the entire stay! Also the size and quality of the room!

Nadelen:: There was no iron in the room, however once I asked the staff got me one

Voordelen:: Ritz-Carlton always Bravo!

Voordelen:: Breathtaking view from the room + Excellent service from the staff.

Nadelen:: If anything room features (e.g. bathroom tech) could have been improved. Nothing major though.

Voordelen:: Breakfast buffet was excellent. Concierge service was exceptional and offered many options for family excursions. Their restaurant recommendations were perfect. Front desk personnel and even valet services were outstanding! True Ritz quality displayed here in Tokyo!

Voordelen:: Good place to relax..,

Voordelen:: The hotel is in such a stunning location right on the sea, you get the best of both worlds! The constant shuttle buses to and from Disney and the train station meant that we had amazing access to everywhere and had no limitations on our plans. The staff were so lovely, would happily go out of their way to help. The rooms were clean, spacious and comfortable. I have no complaints! Would happily stay here again in the future!

Voordelen:: The view from the hotel is nice. The room is spacious.

Nadelen:: Beware your belongs. If you left anything behind the room. They cannot find it.

Voordelen:: The (double) room was big enough for four people and was very comfortable. Having the convenience store in the hotel was great (as we were a bit jet-lagged anyway, it was also good not to have time pressure for breakfast). Value for money was very good.

Nadelen:: The location is obviously not very central. Having said that, the shuttle bus to the train station worked really well, and the comfort and value made it worth the extra travel time.

Voordelen:: The size of room was comfortable. Enough space for 2 persons.

Nadelen:: Nothing at all.

Voordelen:: Quiet and nice view. Near the sea and nice promenade. Near the park. Not far from Disney

Voordelen:: Prima kamer en shuttlebus naar station en Disneyland. Handig om een supermarkt in het hotel te hebben. Met z'n drieën en ook drie bedden op onze kamer.

Nadelen:: Geen metro in de buurt, duur ontbijt

Voordelen:: Wat een ontbijt!!! Geweldig verblijf zeer comfortabel en perfect voor Disneyland bezoek! Makkelijk terug naar het hotel voor middag slaap kinderen vanuit Disneyland. Op tijd terug voor avond parade. AMAZING

Voordelen:: The beds were comfortable and the room was comfortable. We also really enjoyed the bathroom.

Nadelen:: We didn’t like the price of the hotel restaurant. We were over charged for a meal due to the fact the restaurant manger changed the price after we were seated. So don’t eat at the restaurant, I would suggest just grab snacks from Lawson or eat some place else.

Voordelen:: The view from the room was superb. An amazing view of the bay and Tokyo skyline. The room was large and spacious and the facilities and provisions in the room excellent. The breakfast buffet was very good, a huge selection of traditional Japanese and international and a great start to the day. The supermarket on the ground floor is a welcome option after a long day out at Disney or sightseeing in Tokyo, especially offering good value and an alternative for families.

Nadelen:: Nothing. We enjoyed every minute and loved the room.

Voordelen:: The breakfast is good and very friendly to kids, lots of choices you can find. The free shuttle is precisely on time and helpful to travel between Disney and hotel. Staff are professional and kind, with no communication problem in English.

Nadelen:: I like the staff very helpful and friendly,, the room is very clean every thing there is excellent except the TV channels very poor

Nadelen:: Every moments was quite good before last moment at the hotel . When i leave the hotel.. there was two bellboys however no one even try help me to put my big carriers into taxi. All they did was just standing by me and watched it.

Voordelen:: Everything was perfect from the rooms very well designed and spacious to the rooftop bar, gym, spa ....

Voordelen:: The staff were incredibly pleasant . Enjoy a drink at the bar with a lovely view and pianist playing . The gym was amazing

Nadelen:: The construction so don't pick park view

Voordelen:: Good quality of breakfast. I particularly like bathroom design. Round shape of bathtub is very interesting and comfortable. Good idea!

Voordelen:: The view is perfect !!

Voordelen:: The location was paramount - central to excellent shopping areas as well as not far from a major subway stop at Toranomon Hills, which made it easy to get to fun areas like Roppongi and Shinjuku. The hotel is modern but still has very traditional Japanese accents, which gave it authentic energy. The staff is friendly and knowledgable and the concierge provided helpful recommendations for dinner and activities. The bed is firm but comfortable and the Tower View is a MUST, worth the additional cost. The bathroom is spacious and well designed and the robes were the best! Also, the daily refills of complimentary wasabi crackers were a nice touch. We did breakfast in the morning at the hotel and it was delicious! If you have time, be sure to check out the pool and the spa on the lower floor.

Nadelen:: Honestly, it was one of the best hotel experiences I've had internationally. I did not try the restaurant, and sometimes the elevators took a while to arrive (since you have to change to get to hotel guest elevators), but overall it was a seamless stay.

Voordelen:: Inside atmosphere

Voordelen:: Service, cleanliness n efficiency of staff with least waiting time checking in n out

Nadelen:: Food at coffeeshop could’ve been better

Voordelen:: The services of their staffs provided to customers. Friendly and promptly!

Nadelen:: Nothing

Voordelen:: Everything!

Nadelen:: I thought breakfast was good but a little steep in price but after all the views are breathtaking and you are on 51st floor of a 5 star hotel worth every penny !

Voordelen:: Perfecte service kosten veel geld

Voordelen:: 1,Very good but too old! 2,The services are very very good and impressive!!

Nadelen:: So small room not suit for five star actually

Voordelen:: fitness center

Voordelen:: We love the staff.

Nadelen:: I wish beauty salon has no day off. In a hotel this kind of service should be 7 days a week

Voordelen:: Best Hotel Concierge team in Tokyo. Helpful , responsive and making everything possible. Special thanks to Yono Akimoto, Hiroshi Shirako, Naho Takagi, Kana Kawasumi, Ayako Sakaino, Megumi Narita, Mari Miyazaki, Tomoko Usami, Sumiko Saito, Asagi Maruyama .

Voordelen:: Een upgrade gekregen voor onze 50-jaar huwelijk. Driemaal gevierd in restaurants : la brasserie, kamon en les saisons Ontvangen door chef Thierry voisin en speciale menu en glas champagne op de avond van onze huwelijksverjaardag Iedereen enorm vriendelijk en gedienstig , zeer gestyleerd. Een uitzonderlijke fantastische ervaring Enorme faciliteiten in het hotel

Nadelen:: Als perfectie bestaat, dan was het zeker hier

Voordelen:: Superb understated comfort and service. Faultless. Not the cheapest, but not as expensive as some international luxury chains.

Nadelen:: All excellent.

Voordelen:: Staff was so good and the hotel area is perfect

Nadelen:: Hotel decorations was little old

Voordelen:: Er was niets maar dan ook niets op aan te merken Ken dit hotel reeds 20 jaar en is perfect op elk gebied en ik weet van mijzelf dat ik niet gemakkelijk ben

Nadelen:: Niets

Voordelen:: Excellence of service, cleanliness and food

Nadelen:: None

Voordelen:: It’s a fantastic hotel!!!!!

Nadelen:: The rooms are a bit old style

Voordelen:: Clean and convenience

Voordelen:: It’s location was outstanding.

Voordelen:: Rooms were good - 26sqm was roomy for Tokyo standards, interesting bathroom layout that maximized the space. Thoughtful provision of amenities such as facial wash and moisturiser that were refilled daily, international adaptor/multi-jack wires to charge your devices, and clothing iron. Convenient location within Ginza, with Higashi-Ginza metro station right at the doorstep. Direct train ride to Haneda International Airport via the Asakusa line (30min). Manageable walk to Ginza/Yurakucho stations for more food options (5-10mins). Hotel staff were helpful with directions and luggages.

Nadelen:: A few ants were noted on the bedside table even though we didn’t have food in the room - not sure if this was due to previous guests/not picked up by housekeeping.

Voordelen:: Location & staff

Nadelen:: There’s is no room service

Voordelen:: Ligging. Comfort. Zeer goed Engelstalig frontdesk personeel. Zeer klantvriendelijk.

Nadelen:: Niks.

Voordelen:: The location, the staff, the room couldn’t be faulted.

Nadelen:: Breakfast was rather expensive.

Voordelen:: Location is so perfect!!! Just a minute walk to GSIX and Ginza main street.

Nadelen:: The double bed room size is so small. I have my kid’s stroller so there’s no space to move.

Voordelen:: De locatie, dicht bij het station.

Voordelen:: The Location is great & modern designed

Nadelen:: Room size is too small

Voordelen:: Location

Nadelen:: Bed abit soft

Voordelen:: The location is in the centre of Ginza and right above Higashi Ginza Station, Modern style and very nice design

Nadelen:: Room size is too small, even just to open the luggage House keeping didn’t clean the room perfectly on the 2nd day, we need to ask for bottles water everyday

Voordelen:: The lobby was very nice. Good location.

Nadelen:: Rooms could be better they are a bit old

Voordelen:: excellent hotel.9/10. nothing to complain

Voordelen:: Room

Nadelen:: Lost in translation

Voordelen:: Loved the view from the 46th floor of Mt Fuji. Breakfast was fabulous, room service was amazing. Even though certain items were not on the menu, the staff was kind enough to have it specially prepared for us. Overall the staff was very polite and willing to assist whenever asked.

Nadelen:: The ambiance a little too dark in the lounge area at night. But I guess they needed to set the lightings like this so that the amazing view could be enjoyed from the 41th floor.

Voordelen:: Probably the best hotel I did in my life

Nadelen:: Nothing. All was perfect

Voordelen:: I loved the service and the views.

Nadelen:: Not value for money. The facilities are good but it’s not big deal just because it appeared in a film.

Voordelen:: Bed swimming pool

Nadelen:: Television channels limited no international channels

Voordelen:: Gorgeous hotel, beautiful rooms and facilities and the staff were super friendly and helpful!

Voordelen:: Amazing service. Beautiful hotel

Nadelen:: Location is not great, far from city center

Voordelen:: One of the best hotels I've ever stayed in. Staff were super attentive and the facilities were amazing. We were in a deluxe king - it was on the 47th floor facing Shinjuku station so gave great views across the city. Being able to have 24 hour breakfast in the room on the day we were leaving was a big plus. Had a good gym (also on the 47th floor), and the bar on the 52nd floor was beautiful (even if the drinks were a little pricey at 2400 yen each). Would definitely stay there again.

Nadelen:: Very little to comment on here. The location is a little far from Shinjuku Station (about a 15 min walk), however the hotel does provide a regular shuttle service to and from the station (every 20 mins until 9:30pm).

Voordelen:: Alles in dit hotel moet worden omschreven in superlatieven. De ontvangst, de roomservice, het zicht... spectaculair.

Voordelen:: Everything clean and nice and comfortable

Voordelen:: Great hotel with amazing views over Tokyo. Loved our stay there. Also had a great dinner in the top floor restaurant.

Nadelen:: Hotel was a bit out of the way for sightseeing and some parts of it a bit dated with regards to the design, especially considering the hefty price tag. Would probably go for something in another city district next time.

Voordelen:: It’s just perfect!

Nadelen:: Nothing!

Voordelen:: Location in superb district of the town, amazing view, lobby bar - the best of All

Nadelen:: nothing

Voordelen:: The up grade of our two rooms into 1 two bedroom suite is unforgettable!

Nadelen:: Nothing

Voordelen:: The hotel was an oasis in the city. The staff were excellent, and it was one of my best experiences in new place.

Nadelen:: The hotel starts on the 28th floor, so it feels detached from the surroundings.

Voordelen:: Great atmosphere, very convenient stay

Nadelen:: Nothing

Voordelen:: Everything

Nadelen:: Everything is excellent

Voordelen:: Great artistic flair x

Nadelen:: The concierge desk was very bad . Emails sent days before arrival.. still not replied to . It was a struggle to get concierge to assist with any requests x

Voordelen:: People who work at hotel. Simon. Suruchi among the many staff that were great!

Nadelen:: Slow service at restaurants.

Voordelen:: Amazing hotel on the top floors of a high rise. A destination for those visiting Tokyo even if you’re not stay at the hotel. Room and service staff exceeded every expectation. Staff spoke enough English to be able to assist with navigation sight seeing and dining. Location puts you right on a main train station and within walking distance of shopping and many diverse districts of the Tokyo area. Our rate included breakfast which I would highly recommended. Definitely one of the best we’ve had during our years of travel. The diverse selection of food and again, the service made it outstanding. Our teenage son was in food heaven.

Nadelen:: The only negatives were minor - the rooms lacked any USB ports or enough plugs to charge everyone’s electronics but I’m sure if we had asked someone would have immediately come up with a solution (service was impeccable). The only other thing to note is that the restaurants run about $150pp for dinner (food only).

Voordelen:: Very good facilities and generally very helpful staff.

Nadelen:: Food options were very expensive, and not at all to our liking, particularly the lack of simple breakfast options and the extraordinary cost of a cup of coffee!

Voordelen:: Highly recommended

Voordelen:: Room was stunning - view amazing. Spa and fitness room, Japanese restaurant was great.

Nadelen:: Bar, service slow and expensive.

Voordelen:: The bayside view is great, that’s what you pay for.

Nadelen:: A bit difficult to access from street level.

Voordelen:: Comfortable room with small kitchen. Enough space for 3 people. Very clean .

Nadelen:: Quit poor breakfast ( continental ) . But you can find yogurt, omelette, sausages, some vegetables , etc, for our family is enough .

Voordelen:: Great location close to shin-okubo station. There is a grocery store just downstairs to the complex and also an Italian restaurant. Reception staff were so helpful and were able to assist easily with luggage transfer. This hotel was perfect for our family of 5 to explore

Voordelen:: 5 minute walk feom Obuko station and 10 from the one we used more Shin-Okuko. Handy small supermarket close by. Area was busy but safe and quiet location. Our family of four stayed in a junior suite. Room was big and bright with 2 big fixed glass windows and well equipped and we loved having a washer/dryer, iron. Ample space with hanging area, and floor space for 4 suitcases, knapsacks and shoes. The shower room was amazing for clothes drying overnight. City views were lovely. Nightshirt, slippers and bottled water were complimentary. We had breakfast in the communal area. Convenient and a Simple selection that filled you up... variety of breads, buns, croissants, jam, eggs, bacon/chipolatas, salad, cheese, ham, yoghurt, granola, cereal, canned berries, hot drinks, juice. Only 600y each which at the time was about $7.50. Staff spoke English and stored luggage from when we checked till we transferred. Never a line up for check in or out. ATM handy in Family Mart. The Italian Restaurant downstairs was ridiculously cheap. Three courses for under 1000y. We ate thete 3 out of 6 nights.

Nadelen:: There was no dish cloth, tea towel or dish liquid for us to clean up after ourselves.

Voordelen:: Great staff went out of their way to help. Loved location. Amazing for the price.

Nadelen:: Wish I could have stayed longer

Voordelen:: The location was fantastic, a 5 minute walk at most to Okubo station and one stop to Shinjuku. It's a JR station so we were able to make the most of our JR passes. The size of the deluxe apartment is amazing. We had 5 staying and there was ample room for baggage and relaxation. The hotel has been recently renovated, so everything is new and very clean. The room even had a washer/dryer. Only regret was not finding this place earlier!

Nadelen:: Checkout is at 10am. I requested the possibility of a later checkout and was told I had to book the room for another night.

Voordelen:: Ruime comfortabele kamers. Erg verzorgd hotel. Gemakkelijk bereikbaar met openbaar vervoer.

Voordelen:: We have a two-bedroom suit. The room is on the top floor with a nice view. It has all we need like washing machine, microwave, iron, utensils, etc. (except you need to pay 100yen for washing powder.)

Nadelen:: Breakfast is disappointing, though it is not expensive (600yen each). Prefer to have breakfast outside. There are some restaurants for breakfast near okubu station (Japanese and western).

Voordelen:: This is a great hotel. It is in very close proximity to the train and walking distance to other attractions. The area is in a safe well lit area. The rooms were nice sized and we had no problems. The staff were extremely nice and accommodating. They all spoke some English. I would definitely stay here again!

Nadelen:: The internet signal in the room is very weak and randomly goes out

Voordelen:: The location and the size of the room

Nadelen:: Only 1 bathroom for the 6 people room capacity ☹️

Voordelen:: location, clean n staf

Nadelen:: breakfast too minimum

Voordelen:: Staff response

Nadelen:: The location was not as central as we expected

Voordelen:: Staff helpful, rooms great for a family stay.

Nadelen:: Just a little bit further out of the main area of Shinjuku. Close to a station though and only one stop in so not a big issues.

Voordelen:: Stayed here before and loved it. The staff is very efficient and friendly. Excellent location. Close to everything I need.

Nadelen:: I liked everything

Voordelen:: Praktische kamer met mooi uitzicht!

Nadelen:: Restaurant was beneden alle peil zeker voor zijn prijs!

Voordelen:: The accessible bathroom was ok: no shower chair or shower facilities in wheelchair area, bath only.

Nadelen:: Shower chair

Voordelen:: The skyline of Tokyo from the room and the hall is great. The room is very comfortable and the bath is very funny!

Nadelen:: The restaurants. Limited option. Surcharge for using them unreasonable. No Room service. No small easy meals option for casual night.

Voordelen:: Excellent location. Friendly staff.

Nadelen:: Nothing to mention

Voordelen:: The staff was really helpful and nice! Room really comfortable and all the beauty products in the bathroom were really good! Really nice view from the room and the bathroom! I really recommend this hotel!

Nadelen:: Maybe the towels and sheets should stay a bit longer in the dryer machine before being folded because one towel and the side of my bed smelled damp. But it s really ok!

Voordelen:: The views were stunning and the cleanliness of the hotel was wonderful.

Nadelen:: Very minor thing, no hooks in the bathroom for hanging wet towels/our bathroom kits.

Voordelen:: Hotel zit op een toplocatie in de wijk Ginza. Kamer heeft prachtig uitzicht, leuke restaurants in de omgeving en volop shopping mogelijkheden.

Nadelen:: Niets eigenlijk. Lobby was wat groot en daardoor beetje onpersoonlijk, maar het uitzicht maakt dat weer volop goed.

Voordelen:: location

Voordelen:: The staff were incredibly helpful and assisted us hugely - thank you

Voordelen:: Very clean, great showers

Nadelen:: It doesn’t have a gym or a swimming pool