Seaside Sandy Beach

Selection and quality of food was excellent (although some dishes were very salty). Children playground was in the shade, and kids club facilities were good. Some staff members are very nice (in the restaurant and Patrik in kid's club). Reception staff was nice enough to change our room, when we complained of a smoke/food smell 24/7 in the first room - the second room was better (although other customers smoke heavily in this hotel). Transfer was well arranged. I think it is the best hotel in the area for kids playground (as Playa des Ingles does not have any children playgrounds at all), food quality and variety and for the location.

All customers (mainly Germain pensioners) of the hotel smoke - in the restaurant, bar and on their balconies - and the smoke comes to your room and to a dinner/breakfast table.... Hotel customers and some waiters (not all) were very intolerant to young children - we did not feel welcome in the restaurant at all. Our little one had an accident fall in the room, which resulted in the emergency hospital treatment - but hotel staff did not bother to ask how we are/if everything was ok. I had a Birthday and the restaurant promised to deliver a Birthday cake (they offered, without us asking for it) - but they never delivered it:(, it was very disappointing. Kids club did not work (although it was open and we could select activities ourselves), but as it's not school holidays time - there was no entertainment (no disco/etc) for kids. Packed lunch consisted of a banana, an apple, a clementine and a bottle of water - for "all inclusive" guests. Clean towels in the room were not that clean - black marks/colours/lipstick (but it is probably the quality of the washing machine/detergent?) . To get to the beach (at the other exit from the hotel) - you have to use 4 lifts on different floors/parts of the hotel, and hotel staff sends you in different (often incorrect) directions...

Situated near the beach, good restaurant, helpful staff

The pick up for the excursions are away from the hotel- the hotel could have negotiated the pick ups from the hotel with the travel companies as there are spaces for the buses to park and turn around