Dream Midtown

Location, cleanliness, friendly staff

My staying at the hotel turns from wonderful to nightmare. The first 2 days were wonderful, all the personnel were helpful, the room was clean and everything new inside. Evan, we found a new crib in the room for our toddler. The nightmare started on the second night when I notice the toilet water was hot. In the morning we noticed that there was no cold water at the bathroom sink. Around lunch time, with no warning, some contractor tried to come to the room to change the locks. In the same afternoon I reposted both issues tot eh receptionist and I was told the manager will be informed. Same evening somebody check the air conditioning, but no the hot water issue. Next day after when we come back from lunch, we were surprised to see that the room locks were changed and there was no way to get in. After waiting 20 min in line I talked to the manager and she was sorry, but she told me that that was the day when they change the locks. I request the new keys (I returned the old one), but she demanded to see an ID. All my belongings were seized inside the locked room which I paid for previously. After returning to the room we have the same problem with only hot water at the sink. The hotel was very nice, the staff wonderful, but the management make our staying a nightmare. Also we were charged more than the confirmed price from booking.