Titanic Chaussee Berlin

Great breakfast and restaurants at the facility

Upon checkin, the receptionist was not at all polite, she charged 770 euro to my card instead of 520 euro without advising me later claiming because of a 50 euro a day deposit. The room smelt of a chain smoking man, only one robe was available and we were 2 people. I contacted the hotel advising that it was my girlfriends birthday months before, asking them to do something nice for her (obviously I said I would pay) nothing of the sort happened.. I had to remind them twice for a cake as the first reminder was forgotten. In the meantime the room still smelt after many complaints. We knew that we had to pay extra for the spa but even upon paying 14 euros per person they do not supply robes and slippers, you have to pay an additional payment for those. Moreover, the lockers cannot be used unless you are a gym member. Last but certainly not least upon checkout, I was re charged 590 euros (including extras), still having the 770 euro withheld from my card. I was told that I would get the 770 back in 2 days however this was not the case until today (4 days after). Instead after 2 days the the 590 euro were taken. I certainly do not reccomend this hotel to anyone and would not visit again myself.