Hotels in Puerto Morelos

Hotels in Puerto Morelos

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Puerto Morelos, Quintana Roo, Mexico
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Handig om te weten:

Laagseizoen december
Hoogseizoen januari
  Gemiddelde prijs (overnachting doordeweeks): € 295
  Prijs per nacht (weekend) € 134

goedkoopste maand voor een verblijf

30%

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duurste tijd om te vliegen

28%

prijsstijging verwacht

(gemiddelde prijs in de afgelopen 2 weken)

zo - do

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(gemiddelde prijs in de afgelopen 2 weken)

vr & za

(nacht in het weekend)

Veelvoorkomende vragen over een hotel boeken in Puerto Morelos

Wat kost een budget hotel in Puerto Morelos?
In de afgelopen 3 dagen hebben KAYAK gebruikers tweepersoonskamers in Puerto Morelos gevonden voor slechts € 18. De gemiddelde prijs is € 139.
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Meest aanbevolen Puerto Morelos hotels

Toon alles
Royalton Riviera Cancun - Puerto Morelos - Gebouw
1
8,5 Uitstekend (4.701 beoordelingen)
€ 414+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, binnen 25 km afstand van Cancún Country Club, Wet'n Wild Cancun en Stadsplein van Puerto Morelos.
10,0 Uitstekend
Voordelen:: +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.
Nadelen:: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.
9,2 Uitstekend
Voordelen:: Great location, very good entertainment and a lot of facilities for family and kids.
Nadelen:: Room description was not clear.
8,0 Uitstekend
Nadelen:: Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.
10,0 Uitstekend
Voordelen:: Felt like we were in paradise! View was magnificent, service outside our room was top notch and the staff was awesome! Checking in and out was quick and accurate. Shuttle service was great!
Nadelen:: Had a little trouble getting certain items for our room. Took multiple phone calls to get what we wanted. Communication was a little iffy some of the time.
5,4 Oké
Nadelen:: Slechte check inn Kinderen werden in gebouw 9 gestopt En wij in het zogenaamde hide away (gebouw1) waar kinderen niet toegestaan zijn Na 4 dagen beiden verhuisd naar gebouw 3 daimond club wat we ook hadden geboekt
8,0 Uitstekend
Voordelen:: I like the space and the variety of restaurants but was difficult to est anywhere else besides buffet because we needed to make reservations or it was full.
Nadelen:: The check out they delayed us because they didn't do their job when we checked in with the payment and we almost missed our flight. They didn't leave things where we left them as s result my hair straightener was left behind.
7,1 Goed
Voordelen:: Het personeel is allemaal erg vriendelijk en de kamers zijn prachtig. Bij aankomst kregen wij een upgrade naar een kamer in het diamond club gedeelte. De kamer was prachtig. Gelukkig maar want bij het zwembad in het diamond club gedeelte was het een stuk rustiger dan in het ‘gewone’ gedeelte en hier konden we nog een beetje tot rust komen.
Nadelen:: Het eten viel tegen. De laatste avond hebben wij in het restaurant Zen gegeten en liepen wij beide een voedselvergiftiging op. Toen we dit vertelde werd er niet echt gehandeld of excuses aangeboden. We mochten alleen een uurtje langer in de kamer blijven zodat we rustig de koffer konden inpakken. Voor een hotel in deze prijsklasse verwacht ik toch zeker een betere service en op zn minst excuses of een tegemoetkoming. De terugvlucht was voor ons beide vreselijk hierdoor en de vakantie vervelend afgesloten. Daarnaast was het hotel erg druk. Zit vol met Amerikanen die ontzettend schreeuwen. Voor je rust moet je dit hotel niet boeken.
9,7 Uitstekend
Voordelen:: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.
Nadelen:: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.
10,0 Uitstekend
Voordelen:: Our butler Ruddy was amazing!
8,8 Uitstekend
Voordelen:: Great beach and pools staff at both were very helpful and accommodating.
Nadelen:: Bed was very uncomfortable could barely sleep at night and restaurant staff was not on top of their game.
7,1 Goed
Voordelen:: The hotel is neat and clean located in a great location
Nadelen:: Hotel staff service, personal service providers, very much needed improvement, very slow service! The room service is barely functioning!
9,6 Uitstekend
Voordelen:: Rooms are showing a little wear and tear but were extremely comfortable. Food was amazing as was the service. Already planning our next trip back!
Nadelen:: We witnessed other, rather rude guests treating the staff poorly. We couldn’t imagine why they could’ve been so angry when we felt our stay was exceptional.
Breathless Riviera Cancun Resort & Spa (Adults Only) - Puerto Morelos - Slaapkamer
2
8,8 Uitstekend (2.336 beoordelingen)
€ 414+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, naast een golfbaan, op 0,1 km van Petempich Bay en binnen 15 km afstand van Playa Ojo de Agua en Santuario de la Esperanza & Cápsula del Tiempo. Ook Botanische tuin Dr. Alfredo Barrera Marin en Puerto Morelos-rif liggen binnen 15 km afstand.
7,0 Goed
Voordelen:: Facilities, rooms, staff all very good. Good attention to details. Good vigilance for inebriated guests and control of rowdy individuals.
Nadelen:: Music extremely limited to house. Does not cater to varying tastes or cultures. Given there strong ties to Latin countries there is no true Latin music played. Seems almost reverse racism! Catering solely to white European and white Americans. Food was average at best. Acceptable for resort cuisine. Lastly the resort was not adult only for New Years Eve. Exceptions were made for families with obvious teenagers!
10,0 Uitstekend
Voordelen:: The staff, the people the resort everything!!!
7,5 Goed
Voordelen:: Clean nice room, good staff
Nadelen:: Small location, not enough activities other than pool.
6,0 Goed
Voordelen:: I like the beach in front of the Hotel.
Nadelen:: The concierge does NOT work. People from the concierge are not really helpfull and It really made me very stress and destroy some of my vacation. Restaurant not so good. Not so many places available to sit down near the beach or the swimming pool. They are not flexible. They don't have any shuttle service to take to the center of Cancun or to the center of Playa del Carmen (paying the price they charged me, its possible to stay in other Hotels that offer this kind of service). And other small problems that made us very disappointed with the place.
10,0 Uitstekend
Voordelen:: You could relax or you could party! It really meet all our needs for different times if the day.
Nadelen:: My husband is gluten free, I wish you could get more breakfast options for our next visit!
10,0 Uitstekend
Voordelen:: The staff is magnificent, the food is of top quality and delicious which is not expected for an all inclusive resort, there is always something to do and the costumer service is excellent
Nadelen:: I think that the dress code for some of the restaurants is a bit unnecessary, could be toned down a bit
8,0 Uitstekend
Voordelen:: Overall, facilities are nice. Staff are helpful ,friendly .
Nadelen:: The food was average for this high end, expensive hotel, especially for vegetarian, overall , all the food I got was too salty, not enough local fruits like papaya, pineapple, dragon fruit like other resort where I stayed before. Music by the pool was too loud and boring, every day the same music, my room was facing it, I could not stay in my room because it was so loud, annoying. I had stayed at other resort in Cancun, which provided entertainment with staff trying to have guests engaged in games at the pool instead , they just put out loud , bad music .I literally had headache.
10,0 Uitstekend
Voordelen:: Food was excellent overall! Also really like the 3 different pools depending on your mood :) service was always great!
Nadelen:: Mini bar fridge wasn’t very cold in our room :(
9,7 Uitstekend
Voordelen:: Let's start with the food-- It was uniformly phenomenal at every restaurant we tried (Kibbeh, Picante, Silk City, The Strip, Bites, Spoon). Top shelf liquors and well made cocktails kept everyone in high spirits (seriously... try to get a well-made Manhattan at any other Mexican AI property. Good luck.) Just one restriction that we ran into: No shots in the Xcelerate pool, but that's probably a good idea. Our suite in the Xhale (VIP) area was quite modern and very well appointed. Everything (with one exception) was in excellent shape and housekeeping services were prompt and thorough. We were at Breathless for my buddy's bachelor party and the party package we ordered ($125 a head) was totally worth it. Bottles of tequila, a photo shoot, a private cigar rolling, a late night party in the room, table service at the club, a specially decorated daybed by the pool... it all added up to a very special experience. Overall, the grounds are absolutely gorgeous. The place is pretty new, so you'd expect things to be clean and they are. The raised walkways throughout the property and the tasteful use of accent lighting really makes you feel like you're in the middle of an ultra modern estate. All of the restaurants and lounges are beautifully decorated, too. A lot of thought went into the design of this stunning property. The thing that really makes Breathless Riviera Cancun stand out, though, is the people. The entire staff from top to bottom are friendly and accommodating. The worst I personally experienced was a bartender or two who was somewhat indifferent. No one was unusually sour or gave off a begrudging attitude like you find at a lot of AIs (especially in the Caribbean islands). Just keep a steady flow of small tips ($1 here... $3 there... $20 for super special favors) coming and you'll be treated very very well. Extra huge thanks to... JC at Wink-- The best bar server I have ever met in my whole life! Thanks for hooking it up time after time and for helping us recreate our 18-year-old bro trip photo. :D Ericka at Picante-- For playing mom to a bunch of overgrown misfits as you served us the best Mexican meal we ever ate. Ivette Hernandez-- For personally seeing to it that all of our requests were handled quickly and thoroughly. It was a true pleasure meeting you! Bottom line: I wouldn't hesitate in recommending Breathless Riviera Cancun to anyone I know... and I already have many times. Keep up the great work!
Nadelen:: Just a few things to mention-- all of them minor: - Our in-room tablet (how you check the activities, make reservations, order room service, etc.) in one of the suites didn't work upon arrival. Something was wrong with the charging base. A little tinkering and it was fine. - While the property is totally appropriate for anyone traveling without kids, it does cater primarily to couples. As such, the beautiful rain showers in the suites are in a glass box right in the middle of the room-- ostensibly so you can see how smoking hot your new husband/wife is as they bathe-- and the "privacy curtain" basically just separates the shower from the bed area. Anyone accessing the sinks, toilet, closet, minibar, coffeemaker or walking in the front door (GASP!) has a front row seat. The management might consider having those curtains go around the entire shower enclosure. - Room service was uniformly slow. Every time. Tasty, though! - I scheduled our private photo shoot for 7pm on our last day. The photo desk called to ask if we could move it up to 6. I obliged. When we showed up, the photographer power-walked us to the beach, snapped exactly two photos and skedaddled. When I asked if we could take just a few more, she said simply "No. This is enough." Oooooo kaaaaay.
10,0 Uitstekend
Voordelen:: The food, drinks and restaurant staff
Nadelen:: The entertainment could have been a little better
Desire Resort & Spa Riviera Maya - Couples Only - Puerto Morelos - Slaapkamer
3
9,2 Uitstekend (451 beoordelingen)
€ 584+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, op 0,1 km van Petempich Bay. Het bevindt zich bovendien binnen 15 km afstand van Playa Ojo de Agua en Santuario de la Esperanza & Cápsula del Tiempo. Ook Botanische tuin Dr. Alfredo Barrera Marin en Puerto Morelos-rif liggen binnen 15 km afstand.
10,0 Uitstekend
Voordelen:: The staff were incredibly friendly and helpful. Very attentive if you needed a refill or help with reserving cabanas. There was always something fun going on!
Nadelen:: Ice, there needs to be an easier way to get ice into the room.
9,0 Uitstekend
Voordelen:: The staff and property are great. Everyone is so attentive. It is secluded and you are free to be yourself most anywhere.
Nadelen:: The food on the property is not great. Puerto Morales has great restaurants if you need a fix.
Now Sapphire Riviera Cancun Resort And Spa - Puerto Morelos - Slaapkamer
4
8,8 Uitstekend (2.321 beoordelingen)
€ 299+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, naast een golfbaan en binnen 5 km afstand van Dierentuin Crococun, Playa Ojo de Agua en Puerto Morelos-rif. Ook Stadsplein van Puerto Morelos en Parroquia Catolica de San Jose liggen binnen 5 km afstand.
10,0 Uitstekend
Voordelen:: Gorgeous location and friendly staff. I would highly recommend to anyone looking for an all inclusive Riviera Maya Family Resort in this price range.
10,0 Uitstekend
Voordelen:: I loved the amount of activities that were available to do not just at night such as salsa lessons but also during the day with bike tours and other events. I loved the friendliness and helpfulness of the staff. The beach was clean and kept clean throughout the day and the wait staff was great about continuing to come around and see if you needed anything. The adults only pool was fantastic and I can't wait to go back to the spa again! The hydrotherapy circuit was probably one of the coolest and most invigorating spa treatment experiences I've had! The food was wonderful, especially the sushi and steakhouse places! I also appreciated that the staff was super nice about teaching me Spanish words since I wanted to learn and have been trying to learn more! I also LOVE these AMAZING hand painted mini surfboards shaped paintings (he was over by the pool and not pushy at all unlike the other vendors) that I got. The entertainment staff is hilarious, especially Luigi and they definitely work hard to put together a full list of activities to do each day and different concert type events at night. Super fun!! The animals walking around are pretty cute too, but definitely beware of eating on your first floor patio because the cotee (spelling?) animals are kind of like a dog in the sense of they will smell it and they will come! Ha ha ha!!! I was just there in Dec for a week by myself and had no safety concerns or anything and I loved it so much I am going back for a week with friends here in a couple of months! LOVE!!!
Nadelen:: I wish they had a place where you can get real Mexican food, none of the restaurants had it which made me sad since it's Mexico after all and I had been looking forward to that part of my trip. I also wasn't super happy about how pushy the vendors that come in twice a week are. You can't walk through that section of the hotel without all of them trying to get your attention and push you to buy something. It was nice to have them there because I got some great stuff to bring home like a lamp and a nameplate necklace but I found myself going all the way around that area of the hotel to avoid them because of the pushiness and the pressure. To be clear, they are NOT affiliated with the hotel though so definitely not a reason to stay elsewhere. I loved the whole experience and resort so am very excited to go back. That was just one tiny aspect for a short amount of time on 2 different nights so not that a big enough of a deal to not go back.
10,0 Uitstekend
Voordelen:: The food and drinks were always available.The pool bar was fabulous!Staff very helpful.The beds are to die for.Would totally recommend.Everything you need is there.Also I would recommend the tour.
10,0 Uitstekend
Voordelen:: Everything!
9,4 Uitstekend
Voordelen:: The pool and grounds are beautiful with attention to small details that make the difference. The staff was always attentive and responsive. The preferred club provided a nice air conditioned location for our family to congregate. Buffet was ok and the sit-down restaurants were good to very good.
Nadelen:: The buffet and Mexican restaurants can be sweltering hot. We had some mosquito problems in our room. This year there is a terrible seaweed problem all up and down the coast making the beaches undesirable.
9,1 Uitstekend
Nadelen:: Really wish the restaurants were air conditioned, we were uncomfortably at dinner. But we were there during a very hot week.
10,0 Uitstekend
Voordelen:: Loved the food and the bartender at the pool makes the best drinks. Love the open air lounge. The groundd are gorgeous. There really wasn't anything that I didn't like.
Nadelen:: It could use a bit of updating/redecorating.
Now Jade Riviera Cancun Resort & Spa - Puerto Morelos - Slaapkamer
5
8,7 Uitstekend (2.622 beoordelingen)
€ 266+
Overzicht Beoordelingen
Dit hotel in Puerto Morelos ligt aan het strand, naast een golfbaan en binnen 3 km afstand van Playa Ojo de Agua, Mercado de Artesanías en Parroquia Catolica de San Jose. Ook Puerto Morelos-rif en Stadsplein van Puerto Morelos liggen binnen 5 km afstand.
10,0 Uitstekend
Voordelen:: 1st. Right size. At 1200 max guest capacity (apparently it was at around 85-90% occupancy during our 4 night stay), it had all the typical amenities of a Riviera Maya all-inclusive but without feeling crowded. 2nd. Staff. Extremely professional and kind without exception. Arsenis and Miguel at Mercure, Elpidio at Capers, Santos at Castaways, Lourdes, Edgar and Lizbeth at breakfast, Veronica who cleaned our room, and Leonardo the Zumba instructor... and so many more. 3rd the quality of the artists/shows, way above the levels (often mediocre) of the other resorts we have visited in RM.
9,0 Uitstekend
Voordelen:: It was a smaller property and less crowded.
8,0 Uitstekend
Voordelen:: Staff was amazing and the resort was very clean. Loved our ocean view and the top shelf liquor was great. The gym was well-equipped and one of the best for a hotel I've seen. Was truly all-inclusive and never pressured to spend more money.
Nadelen:: The food could have been better but it wasn't bad. We had dinner in one of the restaurants our first night and it was our least favorite meal. We stuck with the buffet and found the Mexican dishes to be the best.
10,0 Uitstekend
Voordelen:: The staff and beach amenities
Nadelen:: The steak. Three times we ordered medium rare and got well done!
7,9 Goed
Voordelen:: Pretty gardens, very clean and tidy
Nadelen:: Not enough sun beds for the amount of people there. Some people up at 4:30 to claim their beds. One day I couldn’t find one bed. I told one of the ppl attendants who removed 4 towels from unattended beds as they had no personal belongings there. I was on the bed for an hour when a lady came along and argued that they were her beds. It wasn’t a nice experience. However the pool attendant eventually sorted the problem and he found her alternative beds.
10,0 Uitstekend
Voordelen:: The service and the food where amazing!
Nadelen:: The power went out in our room twice while in the shower, my girlfriend got out to see what was going on and slipped, I feel it was handled improperly
10,0 Uitstekend
Voordelen:: This is my first experience at a Now brand and I can surely say I’ll be back and trying the others. I had the preferred level so the experience began at check in with a dedicated space. The staff on every level are really nice, not the fake nice because it’s their job but really nice. The resort is fairly large with a ton of things to do. After my 5 day vacation/holiday I haven’t been able to do everything. The food is incredible! There was not one place I was disappointed at. The French restaurant was beyond exceptional! I had one issue in my suite where the AC in the bedroom wouldn’t turn off. I called the desk and they had somewhere in less than 5 min. He apologized when he realized it wasn’t an easy fix and asked if it’s okay if he fixes it now or he can come back later. We agreed for him to fix it now. It took about 30 minutes. He was up in the ceiling and all. They even came back the next day to be sure it was still working correctly. Had a great time and I would 100% return.
Nadelen:: The journey to your room can sometimes be a little confusing but after a day you can pretty much get it down pack.
10,0 Uitstekend
Nadelen:: Room was clean but not consistent ie not enough bottled water and hand towels and face clothes
7,0 Goed
Voordelen:: Food options.
Nadelen:: Ocean Beach had large rocks, medium rocks and small rocks...very hard to swim and dip in ocean directly in rear of hotel....walking the beach line was just as bad with large slippery rocks.
2,0 Matig
Nadelen:: Long check in; tried to force us into double beds claiming they were out of kings; food that equates to a holiday inn breakfast for every meal of the day; missing amenities in rooms.
5,0 Oké
Voordelen:: Food
Nadelen:: Bathroom by the pool, always wet and dirty. Need real towels and air fresheners
9,6 Uitstekend
Voordelen:: Staf was heel vriendelijk. Verschillende mogelijkheden voor eten en drinken. Apart zwembad voor preferred gasten (zonder kinderen).
Nadelen:: Enige minpuntje dat we kunnen bedenken is dat tijdens ontbijt- en lunchbuffet de service voor drinken wat lang duurde.
Desire Riviera Maya Pearl Resort - Couples Only - Puerto Morelos - Slaapkamer
6
9,0 Uitstekend (71 beoordelingen)
€ 714+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, binnen 2 km afstand van Playa Ojo de Agua, Puerto Morelos-rif en Stadsplein van Puerto Morelos. Ook Parroquia Catolica de San Jose en Mercado de Artesanías liggen binnen 2 km afstand.
9,0 Uitstekend
Voordelen:: Unique resort. Staff friendly. Excellente.
Nadelen:: In the jacuzy areea is not possible sliping :)
8,8 Uitstekend
Voordelen:: Uitstekend ontbijt , uiterst vriendelijk personeel , super animatieteam ( Lian en Javi waren super ! ) Het volledige pakket van rust tot fun was super in evenwicht
Nadelen:: De kamer was zeer slecht geisoleerd tegen lawaai , we hadden dus veel last van de andere gasten die aan onze kamer passeerden ('s nachts) alsook van het huishoudpersoneel dat aan onze kamerdeur s morgens hun meeting hield. Veel ongestoorde slaap hebben we dus niet gehad ;;;Jammer
6,0 Goed
Voordelen:: Same as described
Nadelen:: Hard selling and chatty staffs
10,0 Uitstekend
Voordelen:: The staff are amazing, food is great and the pool play makers are fantastic and a lot of fun. Great customer service
Nadelen:: N/A
10,0 Uitstekend
Voordelen:: Everything is amazing at this resort. The people , servers , staff , amazing !
Nadelen:: The beaches aren’t the best but you don’t really need them so all is good.
6,0 Goed
Voordelen:: The staff was very polite and did an excellent job. Especially Horacio at the pool!
Nadelen:: We ordered room service 2 times. The first time was excellent. The 2nd time was terrible. The resort wasn't very busy, our order took an hour and came cold with no condiments. I asked the waiter to get some politely, gave him a tip, and he never returned. I told the staff at check out, they acted liked they cared after I told them that, for $600 per night, everything should be excellent. I paid $2400 for 4 nights. I had thought they would do something special for us but didn't. In the businesses I'm involved in, we do something for the unhappy customer that is a little more than they expect. Then they might return because if you don't, they won't return.
Grand Residences Riviera Cancun - Puerto Morelos - Gebouw
7
9,4 Uitstekend (90 beoordelingen)
€ 260+
Overzicht Beoordelingen
Wanneer je verblijft bij Grand Residences Riviera Cancun in Puerto Morelos bevind je je aan het strand, op 5 min. rijden van Playa Ojo de Agua en Parroquia Catolica de San Jose. Enkele van de voorzieningen zijn een businesscentrum, een snelle incheckservice en een snelle uitcheckservice. Plan je een evenement in Puerto Morelos? Kies voor dit resort met 140 vierkante meter aan ruimte, waaronder een conferentiecentrum en een vergaderruimte. Er is een shuttleservice van/naar de luchthaven (24 uur lang beschikbaar) die gratis wordt aangeboden.
9,6 Uitstekend
Voordelen:: Everything else
Nadelen:: Some people isnt extraordinary nice, Im some are
10,0 Uitstekend
Voordelen:: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.
Nadelen:: Can't think of a single negative...
9,2 Uitstekend
Voordelen:: like the rooms and that was very clean all the hotel property
Nadelen:: the food didn’t meet my expectations
7,9 Goed
Voordelen:: Enjoyed the sunrise from the beach each morning and having a nice breakfast in the restaurant overlooking the pools. There was a variety of foods available. The concierge was helpful in arranging tours to the surrounding areas along with recommending and booking restaurants in the delightful Porto Morelos. The bed was very comfortable and there was sufficient space for storage along with a safe, nespresso machine and daily water provided. The hotel has a gym, spa and importantly a convienent store. We were given a complimentary airport transfer to the airport on departure which was a surprise (see below). The hotel provided a very useful bag along with welcome bottle of tequila, hats and gifts during our stay which were warmly received.
Nadelen:: As a leading hotel of the world, I have come to expect the very best from hotels within its portofolio. I felt the service at this establishment fell short of the mark. There was no communication from the hotel after our booking was made in regards to my enquiries about booking tours and they did not inform us about a complimentary airport transfer. Also, a member of staff was quite rude in expressing that our needs cannot be met because the hotel is busy with many other guests. This was in regards to trying to arrange a late check out, which as. Leading hotel of the world member, I am entitled to...there was no apology and no thanks upon check out. There’s definitely room for improvement in this regard. Furthermore, the location maybe an issue for some, it’s between Cancun and Playa del Carmen so you may wish to choose something located closer to this hubs. Ask, our room had issues with the sinks in the bathroom and again service was questionable in their response time along with no explanation of the room upon entering as there usually is at the top establishments. You also need to book your sun beds by the pool. The Mexican restaurant was a bit disappointing in terms of food quality we felt.
10,0 Uitstekend
Voordelen:: Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.
10,0 Uitstekend
Voordelen:: Everything was outstanding
Nadelen:: Food,service and everything in between
9,6 Uitstekend
Voordelen:: The hotel and grounds are classy, beautifully designed and landscaped, and serene. The staff was excellent and attentive and the amenities and food are high quality. The kids club was very well run and a wonderful addition.
Nadelen:: One minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server. This was surprising since overall the staff was very attentive.
7,0 Goed
Voordelen:: Housekeeping staff and servers were amazing. All of the staff were very nice and attentive.
Nadelen:: During our stay we ordered room service; the food was great though it was inconsistent in quality mostly with the foods we ordered the most. Also the ATM machine was broken so we could not get cash so therefore we couldn't get a taxi to go into town. With that being said they told us to walk to town to get cash but we were told we couldn't even get private transportation which was a part of our package. Our butler was also inconsistent at times. You could honestly do without a bulter; they are pointless as the concerige handles everything.
9,6 Uitstekend
Voordelen:: High end kitchen appliances in the suite. The staff did the dishes. Washer/dryer was great. Beds were very comfortable. Bathroom/shower area was luxurious. An extra large jacuzzi outdoors on the balcony - kids loved this. There were very few rules at the resort. The staff almost always answered yes to special requests.
Nadelen:: Scraping of chairs on the floor. They should have indoor/outdoor rugs under all areas with chair.
Hotel Marina El Cid Spa & Beach Resort - Puerto Morelos - Gebouw
8
9,0 Uitstekend (2.116 beoordelingen)
€ 292+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, binnen 3 km afstand van Playa Ojo de Agua, Puerto Morelos-rif en Mercado de Artesanías. Ook Parroquia Catolica de San Jose en Stadsplein van Puerto Morelos liggen binnen 3 km afstand.
10,0 Uitstekend
Voordelen:: Dit was onze derde reis naar El Cid. De faciliteit is geweldig en groeit nog steeds!
8,0 Uitstekend
Voordelen:: The swimming pool, Gym,and dinner cafeteria.
Nadelen:: The hard sell of the time share program.
7,0 Goed
Voordelen:: Food
Nadelen:: Beach
10,0 Uitstekend
Voordelen:: Delores Mercado is great and had great food.
Nadelen:: They should have free wifi
7,0 Goed
Nadelen:: Platinum alcohol not available at pool or restaurants Only 2 red wine offerings
3,0 Matig
Voordelen:: Beautiful scenery
Nadelen:: Extra charge for my kid
8,0 Uitstekend
Voordelen:: Everything.. the grounds were immaculate, the staff were incredible, the pools were awesome. The food at the buffets was second to none. We had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults. There's enough pools and hot tubs to give everyone something they want. Just be aware that by the end of the day the hot tubs get a bit dirty just from usage. We asked for Mimosas every morning to be delivered and it was done, coffee and mimosas on the deck while the kids slept in... Incredible.
Nadelen:: The restaurants although "fancy" the food is just ok and some was not good at all. Eg. Overcooked fish, basic pasta etc. One restaurant the service was soooooo slow and unattentive but the others were amazing.
9,2 Uitstekend
Voordelen:: The buffets are tasty and varied . Food and drinks* are included and available all day. ( * pay extra for wines other than the house wine, which is poor and for premium brand liquor ) . The " restaurants " let you enjoy a sit down meal instead of self service , the food in the restaurants is mediocre . The waiters and cleaning staff are very friendly and accommodating . The property is immaculate, public and private areas are constantly being maintained. Rooms are serviced twice per day. The pools are lovely .
Nadelen:: This is not a beach/ ocean to play in - the ocean floor is very rocky , the water is not inviting and the beach is just a narrow short walk - but its has ocean atmosphere , the pools are lovely and overlook the ocean and none of the guests seemed to mind the lack of real beachfront . The reception desk tried to up-sell us on the room at check in , Extras are expensive .
10,0 Uitstekend
Voordelen:: Clean, lots to do, a variety of food choices.
Nadelen:: The reservation restaurants weren’t great (1/3 dinners were okay) - the morning and lunch buffets were very good but the food court in the other property (Mercado) was amazing...I would have been happy to eat there every day.
9,0 Uitstekend
Voordelen:: A beautiful resort. I have no complaints. The Rock slide was the best for my kids it kept them busy all day. Food was good. Weather was awesome.
Nadelen:: could have used some more signage around the resort so you knew where you were going. Took us a few days to get accustomized. Was confusing as to which restaurants were open and when.
7,1 Goed
Voordelen:: Restaurants-food is excellent. Pool and outside staff was GREAT
Nadelen:: The front desk refuse to provide me a room closer. I'm a cancer patient and as a consequence I get tired very easily. I just wanted a room closer. They gave me the furthest away room. Other than the front desk staff everyone was so friendly, courteous and polite staff ever.
10,0 Uitstekend
Voordelen:: Terrific food nice pools great staff
10,0 Uitstekend
Voordelen:: Loved the fresh juices at breakfast restaurants and great selection of ceviches at the Mercado de Dolores. The buffet food exceeded my expectations, we preferred it to the reservations-only restaurants! The one-bedroom suite was so spacious and perfect for allowing privacy for my family.
Nadelen:: I wish more of their cocktails were made with fresh fruit instead of syrups. It is true that the beach has tons of brown seaweed and is small. I didn't mind too much because the pools were so great, but a nice beach would have totally wowed us. I also wish they heated the pools a little more. The large pool with the water slide was too cool for me to be comfortable in. Our one-bedroom suite was great, but there were no electrical outlets on the same wall as the pull-down murphy bed, which for us meant we had to pull the mattress onto the floor to sleep closer to the outlets behind the TV.
Hideaway at Royalton - Adults Only - Puerto Morelos - Gebouw
9
8,0 Uitstekend (51 beoordelingen)
€ 384+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, naast een golfbaan en binnen 20 km afstand van Xoximilco, Petempich Bay en Cancún Country Club. Ook Santuario de la Esperanza & Cápsula del Tiempo en Playa Delfines liggen binnen 20 km afstand.
10,0 Uitstekend
Voordelen:: The customer service was really good! By far the best we’ve ever experienced. Food was good, entertainment was good, great looking resort!
Nadelen:: The seaweed is bad, there’s a lot of construction going on with the properties next to it.
10,0 Uitstekend
Voordelen:: Loved it! Clean, staff amazing, food exceptional, entertainment top notch I will book again
Nadelen:: Nothing to dislike
8,0 Uitstekend
Voordelen:: The staff was very nice but also almost a bit too nice/pushy to serve
Nadelen:: There was so much seaweed that you couldn't swim in the ocean which was quite a bummer - while most people enjoyed the pools just fine, I don't like pools and would have much preferred being able to swim in the ocean
7,5 Goed
Voordelen:: The swim out pool was amazing
Nadelen:: The beach was horrible with way to much seaweed and no one cleaning it
9,2 Uitstekend
Voordelen:: Spacious, clean, great place to relax
Nadelen:: The food was decent. It wasn’t incredible but it was nice to have meals readily available
9,6 Uitstekend
Voordelen:: the steakhouse was really good
Nadelen:: disappointed in the caribbean restaurant. the food was just alright on the property to me
10,0 Uitstekend
Voordelen:: My husband & I went here for our honeymoon. It was a beautiful resort, modern (which is what we like) & the staff is VERY friendly & professional. We stayed on the 'Adults only' side. The only critique we would say was there were A LOT of kids. There is only one restaurant on the adults only side, so unless you want to eat seafood the whole trip, the other 8 restaurants allow kids. Highly Recommend!
Nadelen:: Too many kids!
Secrets Silversands Riviera CancunAdults Only - Puerto Morelos - Gebouw
10
8,6 Uitstekend (1.437 beoordelingen)
€ 380+
Overzicht Beoordelingen
The Secrets Silversands Riviera Cancun offers a pleasant stay in Puerto Morelos for those traveling for business or leisure. With Wi-Fi in designated areas available, you'll have no problems keeping connected. When guests have some time on their hands they can make use of the onsite facilities. For guests' convenience, airport pickup can be arranged. This hotel is consistently one of the most popular choices for travelers to Puerto Morelos.
6,0 Goed
Voordelen:: Grounds during the evening are beautiful.
Nadelen:: In desperate need of a major renovation. The check in process is soley designed to get you to buy their upgrades and services so instead of having a quick check in; it is dragged on to over 30 minutes and then they pass you onto another person that tries to have you sign on to view their nearby upscale property; without disclosing that they will try to sell you HARD to join their vacation club.
10,0 Uitstekend
Voordelen:: Outstanding service and great food made this a relaxing vacation! Excellent beach and plenty of pools to choose from!
Nadelen:: Nothing!
10,0 Uitstekend
Voordelen:: Great staff always smiling and very attentive. Room was beautiful, food was good as well. Drinks are pretty weak but we figured out a trick. If you order a pina colada, etc just ask for a shot on the side then pour it in the drink.
Nadelen:: Paying for an all-inclusive resort you expect everything to be all inclusive. Having the staff ask you to upgrade your room, or upgrade for a bottle of wine is unnecessary. Just be prepared to say no multiple times.
10,0 Uitstekend
Voordelen:: We just returned from a 10 day stay at Secrets Silversands and it was everything we hoped it would be and more. We had a total of 46 people there for the first half of the trip and we stayed the second half alone for our honeymoon. Everyone in our group had a fantastic time and said that the resort was unbelievable. With all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place. All of the restaurants are very good and a few of them are excellent, we particularly enjoyed the Japanese restaurant and their menu. The lunch buffets by the pools are very good and never gave us a reason to try the lunch buffet at the indoors restaurant. The breakfast buffet has everything that you could want and will not disappoint. The thing that made it such a wonderful experience for our entire group was the staff, the waitresses/waiters, entertainment staff, and the wedding planner were nothing short of amazing. They remember your names, they are fun and kind, and they make you feel very welcome.
Nadelen:: The complaints I have are hardly complaints. The floors in the rooms and hallways are pretty slippery when wet, which is quite often if you are coming from the pool/beach. The hotel had mentioned to us that they are renovating a handful of rooms at a time and trying out new tiles to help with this. As long as you are aware they can be slippery and don't try to sprint around, you'll be just fine. The only thing that bothered us, and it was an isolated issue that I don't hold over the entire resort, was an experience we had with a gentleman at one of the restaurants. On several occasions he was difficult to deal with and not wanting to accommodate groups. We were told before going that there may be an additional charge for dinner groups over 6, which we understood as they are setup to deal with smaller groups and couples. Every restaurant was more than helpful in seating the occasional group of 6-10 and never charged us for it...except for one. One host of a restaurant was determined to charge us for bottles of wine for the table or else our wait but be extended. If we bought wine our tables would be ready almost immediately, if we didn't buy wine it would be an hour. Again, this was an isolated incident and did nothing to dampen our moods...we would simply go to another restaurant and be seated immediately.
Zoetry Paraiso de la Bonita - Puerto Morelos - Gebouw
11
8,5 Uitstekend (507 beoordelingen)
€ 664+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, op 0,1 km van Petempich Bay. Het bevindt zich bovendien binnen 15 km afstand van Playa Ojo de Agua en Santuario de la Esperanza & Cápsula del Tiempo. Ook Botanische tuin Dr. Alfredo Barrera Marin en Puerto Morelos-rif liggen binnen 15 km afstand.
7,9 Goed
Nadelen:: Just felt like they really weren’t prepared like they should have been
6,5 Goed
Voordelen:: It was a clean and comfortable resort. Very relaxing. The pool and spa were fantastic. The excursion guy was able to upgrade us to vip for Cirque du Soleil (it’s at another resort). The staff was overall friendly, even though service was pretty slow at the pool.
Nadelen:: For a wellness resort, their gym was not impressive. The food was mediocre, the chicken usually too dry and the steak super thin. Multiple times I told them I don eat bread, rice or potatoes, and they still put it on my plate. Not all restaurants were open daily. There wasn’t any excitement on the resort like live music and dancing at night. The beach had a nasty smell of seaweed which lingered in the room. When I was checking out the concierge was trying to charge me for the room even though I already paid. I had to argue with him and eventually show him my bank statement.
3,8 Matig
Voordelen:: Remote with new construction- loud
Nadelen:: Food was gross. We had to drive 20 minutes one way to eat since the food was so bad there.
6,7 Goed
Voordelen:: Service was excellent and everyone there is so hardworking. Impressions suite from was very nice and spacious.
Nadelen:: Very limited food selection and the beach is literally atrocious. It’s full of stinky dead fish smelling seaweed and even if it wasn’t it’s all of about 10 feet wide. A/C in the room repeatedly broke and that’s really unacceptable at $1000.00 a night.
8,8 Uitstekend
Voordelen:: Secluded and quiet. Very relaxing environment. Staff was friendly and helpful and we felt comfortable and safe. The property is old and a bit dated but VERY well maintained. Pool was great and beach is nicely maintained and calm. Shuttle service was easy and clean and good.
Nadelen:: The food was pretty bad. Only good meals we had were at the “fancy” dinner restaurant— but even those were inconsistent. Room service food and breakfasts are nearly inedible. Bland food and they try to skimp on the main ingredients and give too much of the cheaper less nutritious ingredients-like overloading with carbs and skimping on chicken or eggs or whatever protein is involved. The snorkeling trip was a total rip off. $160 for 30 minutes of snorkeling and then a terrible cheap attempt at a lunch—so salty and then so bland that it wasn’t edible. I understand that the resort is in Mexico- but it caters to international customers, the majority of whom speak English. Many times we found it almost impossible to communicate our orders or get our questions answered by wait staff.
10,0 Uitstekend
Voordelen:: Luxury boutique resort - large, attractive rooms, very peaceful, relaxing atmosphere, excellent food, excellent personalized service.
9,2 Uitstekend
Voordelen:: Staff, esp. Monica, was great.
3,0 Matig
Voordelen:: Federico (Hippo Bar), Jessica, Pablo, Caesar, Omar (bellboy) , Henrique (bellboy), Armand, Francisco all were great.
Nadelen:: Ants in first room, no A/c in first room, sink was stopped up in first room. A/c was out in entire resort for one full day on the hottest day and that same day they turned off hot water and didn’t tell the customers. Management (Ankara and Jerry) and poorest leadership and communication skills of anyone in there position that I had ever seen. No official word from them to the guests to set or manage expectations. As far as I was concerned, it was a state of emergency and they did not treat or manage it as such.
9,6 Uitstekend
Voordelen:: My first all-inclusive experience. The first thing we noticed: the incredibly kind and enthusiastic staff. We were so well taken care of, and even in the short 24 hours we were on the property it seemed that the servers recognized our faces. Our room was lovely and well appointed — we especially loved the giant bathtub! There was bottled water everywhere, too — we never had to ask for it.
Nadelen:: Apparently food is not a huge draw of all-inclusive resorts, and shame on me for not knowing that. But I really love food, and I thought overall the food was embarrassingly bad. A couple of highlights included pastries at breakfast, our steak at dinner, and the Grana Padano they served us straight out of the wheel as an appetizer with bread. But overall, the food seemed like it was taken straight off a truck and into a warming drawer. No imagination, no flavor!
9,1 Uitstekend
Voordelen:: This is a beautiful, quiet resort that felt very luxurious and peaceful. It was only a short (20 minute) ride from the airport. The service staff were incredible, always helpful, smiling and seemed to be having a good time themselves. Tips weren't expected at all, but bring some, they deserve it! The complimentary "sunset" cruise was fun and a good way to get away for a while and see the area. The food choices were varied for just having a few restaurants, and each had a unique vibe, great food and a view. There was never a wait for any restaurants, but we ate earlier than most. The room was enormous and unique. Honestly, everything looks like the photos, which is pretty rare. :)
Nadelen:: After an amazing shuttle ride, we were dropped off in the check-in office, we sat there without a greeting or any acknowledgement for a long time. (Some guests ahead of us were having trouble checking in) Problems happen, that's totally understandable, but a simple "Sorry for the wait, go hang outside with a drink and we'll get you when we figure this out" would have saved some frustration. A couple days in, we got a phone call saying we had a "Welcome Package" to pick up... cool! No, no... it was a sales pitch telling us how we basically stayed at the wrong resort for our age group, how we could have received a discount on massages (had she not been off work the day before), and that we should really go tour other resorts (and listen to more sales information). It just felt very slimy for such a high end resort, so... If you get that call, decline, but beware they may find you on the beach or around the resort.
7,9 Goed
Voordelen:: Rooms are clean and all have ocean view. Food at the resort is good. Staff is friendly and accommodating. Pricing is reasonable.
Nadelen:: The service is slipping here. They seem to have expanded and are trying to add higher level service at the expense of the rest of the resort. Not enough food options, but they keep a whole restaurant only for impressions guests? Need better focus and training for wait staff. The new room segmentation make no sense. Paying more for king size bed is ridiculous. We went to the spa pool and someone basically chased us down to see what we wanted. This area used to serve as a nice quiet area to get away from the main pool. The return attraction for us was the small nature of this property along with extra special attention to service, this is being sacrificed. The service just didn’t feel very special anymore.
Azul Beach Resort Riviera Maya - Puerto Morelos - Slaapkamer
12
8,8 Uitstekend (435 beoordelingen)
€ 474+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, op 0,1 km van Petempich Bay. Het bevindt zich bovendien binnen 15 km afstand van Playa Ojo de Agua en Santuario de la Esperanza & Cápsula del Tiempo. Ook Botanische tuin Dr. Alfredo Barrera Marin en Puerto Morelos-rif liggen binnen 15 km afstand.
6,2 Goed
Voordelen:: The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.
Nadelen:: Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here
Overzicht Beoordelingen
Deze accommodatie in Playa del Carmen ligt aan het strand, op 2,5 km van El Manglar Golf Course en op 3,7 km van Playa Maroma. Ook Santuario de la Esperanza & Cápsula del Tiempo en Botanische tuin Dr. Alfredo Barrera Marin liggen binnen 15 km afstand.
10,0 Uitstekend
Voordelen:: Every thing
Nadelen:: Scented toilet paper
10,0 Uitstekend
Voordelen:: Great service and food. Location was perfect to het away from everything else and relax. Only negative is the water pressure in the shower which wasat best a tryckle
10,0 Uitstekend
Voordelen:: Beautiful rooms and scenery. Best all inclusive food.
9,2 Uitstekend
Voordelen:: Prachtige kamer met fantastisch uitzicht. Hebben zelfs dolfijnen zien zwemmen! Het all in concept is ook perfect, met de hele dag cocktails en desgewenst drie keer per dag a la carte eten. Geweldig om een paar luie dagen door te brengen.
Nadelen:: Niets te doen in de omgeving en na het avondeten geen sfeer bij het hotel. Tevens te weinig ligbedden aan het zwembad. (Zwembad overigens wel fantastisch)
10,0 Uitstekend
Voordelen:: The rooms are big and beautifully styled, and the view from the balcony is fantastic. The food in the restaurant is very good. You order from a menu instead of the usual all-inclusive buffets. The staff, especially in the reception, are so friendly and helpful. We are coming back when the world is back to normal after the chaos caused by the corona virus.
Nadelen:: Everything was fine.
10,0 Uitstekend
Voordelen:: This is the second time we have came to this property. Love it. Selene, Roseita, Cesar, Christian & Bryan are all amazing they were all so helpful and accommodating. They made are stay fantastic they all need raises. Food was the best ever along with the drinks.
Nadelen:: Only thing We didn’t like about the property was that it was fully booked for the two extra days we wanted to stay, and they charge for room service now. However, the place is so great it doesn’t even matter!
3,0 Matig
Voordelen:: Some personel were very friendly, in special Milo. The food was awesome, big shout out for the chef. I think that the food was the only thing that relieved us from all the other disappointing things of the hotel.
Nadelen:: The room was unclean. The ceiling was cracked. The facilities seemed to be old and without maintenance. The daily room cleaning was bad, the maintenance persons didn't clean very well the room, they didn't vacuum the carpets. I thought the hotel would be larger. The inside the room pool only could be filled with cold water, that was very disappointing for me.
8,3 Uitstekend
Voordelen:: Luxe kamers met jacuzzi was dikke plus. All in concept is a la carte. Op zich leuk tov buffet maar de porties waren klein en niet alles was geweldig maar wel prima. Met buffet heb je dan toch meer keuze. Heel mooi zwembad en vriendelijk personeel. Hou rekening met zeewier langs de kust van mexico momenteel. Prijs kwaliteit verhouding in orde. Je moet zelf wel het merk alcohol noemen anders gebruiken ze de budget versies terwijl de merkdranken vaak ook inclusief zijn. Leuk voor paar dagen maar zou er geen week of meer hoeven zitten.
Nadelen:: Grotere porties eten van iets hogere kwaliteit en iets levendiger. Jacuzzi in op het balkon had je niet zoveel aan was gewoon koud water zonder jets. In de kamer was de jacuzzi wel top. Continu alles aftekenen wat je eet en drinkt terwijl je all inclusive zit is ook een beetje storend. Tevens mogen ze bij het zwembad vaker drinken komen opnemen. In de omgeving niet veel te beleven dan moet je een half uur richting playa del carmen.
8,0 Uitstekend
Voordelen:: The rooms, the food, the facilities
Nadelen:: The beach (they don't have their own beach club) They lie a little bit about the all inclusive, not good idea to spend the new year eve there. The cocktails bevereges are terrible
8,0 Uitstekend
Voordelen:: The food is absolutely incredible. Great drinks. Spectacular views out of the room and the room is well kept and beautiful. Our waiters and housekeeping were amazing. Excellent WIFI throughout. An incredible hotel but management please see the comments below and try to address those. We’d love to come back and hopefully you can fix those issues in the near future
Nadelen:: It was disappointing not to have towels at the pool easily available. Had to ask for them several times. Also no black tea. They ran out three months ago when visited. Every other flavor is available. That’s all my husband drinks. But we were prepared and brought our own. I wish the water in the balcony jacuzzi was warm. Not able to control it. The facility itself needs some TLC in several areas including the faucet in women’s bathroom by the rooftop restaurant is missing and pool bar counter has been broken since the last time were at the hotel three months ago as well as some other parts of the hotel
8,0 Uitstekend
Voordelen:: pool good , room excellent, meals good eventually, but confusing on arrival as presented with a bill after each meal when on an all inclusive ! idea being to leave a tip which we didn't like.
Nadelen:: as above
2,0 Matig
Voordelen:: Most of the Crew was friendly and correct . Lovely room close to the sea. correct food.
Nadelen:: We wanted a bottle of wine in the restaurant. The wine we asked was not in stock and replaced by a ' similar' wine but 3 times the cost , without any warning. On top , no Visa machine, on top the rate to Pesos/dollar was not correct, even fraudulous ... DO NOT BUY ANYTHING OUT OFF THE ALL IN . Second excemple : I asked the hotel flowers for my wife . When I arrived, the asked 30 $ for the flowers. When we leaved the hotel , they askes another 30 $ because they said the flowers costed 60 $ . Really fraudulous
Hacienda Morelos Beach front Hotel - Puerto Morelos - Gebouw
14
7,6 Goed (486 beoordelingen)
€ 82+
Overzicht Beoordelingen
Met een verblijf bij Hacienda Morelos Beach Front Hotel bevind je je in het hart van Puerto Morelos, vlak bij Playa Ojo de Agua en op 3 min. lopen van Mercado de Artesanías. Enkele van de voorzieningen zijn een 24-uurs receptie en een bagageopslagruimte. Je kunt tegen betaling gebruikmaken van een shuttleservice van/naar de luchthaven en ter plaatse heb je gratis parkeerplaatsen aangeboden.
7,5 Goed
Voordelen:: Het zwembad aan het strand en de gratis bedjes zijn grote pluspunten. Hotel is eenvoudig, maar prima. Gratis parkeren voor het hotel.
Nadelen:: De stroom en het water vielen uit op de avond dat wij daar waren. Personeel gaf hier weinig informatie over.
8,3 Uitstekend
Voordelen:: Ligging is schitterend aan zee. Het is fijn dat je er kan parkeren. Restaurant is goed en heerlijk eigen strandje voor de deur.
Nadelen:: Het waaide heel hard toen wij er waren en het raam sloot niet heel goed af, waardoor de wind goed te horen was. Wij sliepen met oordoppen dus geen probleem, maar voor andere wellicht wel.
6,0 Goed
Voordelen:: Goede ligging. Propere kamer. Goede kluis. Ontbijt was aanvaardbaar. Geen goede prijs kwaliteit. Veel te duur voor wat je krijgt. Direct aan het strand.
Nadelen:: Hotel is dringend aan renovatie toe. Alles versleten en stukken af. Man aan de receptie was niet echt vriendelijk. Moesten zelf gaan vragen waar het ontbijt werd genuttigd en wat de wifi code was. Wifi is zeer zwak. Weinig water uit de douchekop. Geen posten op de tv.
5,0 Oké
Voordelen:: De locatie aan het strand is prima, maar dat was eigenlijk het enige pluspunt. Wat heel fijn was is dat naast het hotel een heel goed (al dan niet t beste) restaurant zit genaamd Boquinete. Zeker een aanrader! Eet vooral niet bij het restaurant wat aan het hotel grenst! Hier krijg je ontbijt, maar daar zou ik het zeker bij laten.
Nadelen:: Bij aankomst viel er een behoorlijke bui en het water liep via de balkon deur zo de kamer binnen. Gelukkig stond onze bagage ver genoeg, anders was alles zeiknat geworden. Gevraagd dit op te dweilen, was niet gebeurd. De balkon deur zat ook los in de deurpost waardoor het klapperde met wind. Dit is gefixt door een stopper in de deurpost te spijkeren.. airco was ook kapot, maar deze kon gereset worden. Restaurant waar ontbijt geserveerd wordt is niet best, ook was koffie inbegrepen, maar thee niet. (??) al met al dus niet de beste optie. Alles was een beetje vergane glorie.
9,0 Uitstekend
Voordelen:: The location on the beach is wonderful and the views from the rooms were amazing. The breakfast was very good.
Nadelen:: Would like a fridge in the room. I was shocked they didn't provide water for their guests! Every hotel we've stayed at in Mexico provides water. We didn't receive breakfast vouchers for the restaurant. Wasn't a big deal to go back and request them.
5,0 Oké
Voordelen:: The property is on the beach and has a nice pool.
Nadelen:: The bedroom was infested with bugs, I brought it to the attention of the staff and they found the solution to be a bug killer, never did they offer to move me to another room till I insisted on it or a refund.
10,0 Uitstekend
Voordelen:: The service was outstanding. The room was clean and very big and it had an incredible view! The location was probably the best around!!! Great spot on the beach, close to everything, but still quiet at night. The restaurant and service were really fantastic. I can't emphasize enough how perfect the location and service were. We could not have been happier!
Nadelen:: I like a firm mattress bit the ones in our room were a little too firm. But it was minor for how great everything else was!
6,0 Goed
Voordelen:: Location of the hotel is fabulous and exactly what we were after - it is a quite town and you literally have a beach access 50 meters from your room which was perfect for our little explorer who loves playing in the sand. Breakfast was also nice, served in the restaurant at the back of the hotel. It is not buffet but you get a generous portion with juice, fresh fruit, coffee and somewhat limited selection of main meal - chilaquiles, eggs or (this was not even on the menu but we managed to get for our little one) pancakes. The only problem is that after 11 days of the same stuff you can't look at it anymore. Staff was very helpful and friendly, both in the hotel and restaurant.
Nadelen:: I would probably describe the hotel as "shabby" - the photos shown are very beautified and everything looks worn and dated. It isn't that the hotel is particularly terrible but the towels were often dirty-ish and had holes in them, our bedding has not been changed for 11 days and 3 out of 4 sunbeds were broken. Then again, it is much cheaper than majority of beach-facing hotels around so cannot complain too much. Again, it wasn't terrible but was somewhat underwhelming. Internet is patchy and not really available in the room - but maybe that's a good thing on your holiday.
5,8 Oké
Voordelen:: Location
Nadelen:: No refrigerator or coffee pot in room
6,0 Goed
Voordelen:: Great location oceanfront. Nice new mattresses and nice new remodeled bathroom.
Nadelen:: Small TV, no bedside lamp, no electricity outlets close to the bed, price with the hotel much cheaper than booking! (Usd 65 against usd 88 on booking!)
10,0 Uitstekend
Voordelen:: Great location and friendly staff
7,0 Goed
Voordelen:: Breakfast was delicious, healthy food choices, great service! Alma at the front desk went out of her way to help us in so many ways during our stay. Thanks so much! We're also sending a huge thank you to Roy in the restaurant/bar for the best Strawberry Margarita I've ever had! I plan to be back again next year.
Nadelen:: Availability of drinking water in the lobby area was a wonderful service in the past. The new management has chosen to send travelers to the market to buy bottles of water instead. I choose not to use single use plastics, and this was a hardship for me and tragic for the environment. I hope next year the safe drinking water will be back in the lobby.
Collection O Hotel Ojo de Agua - Puerto Morelos - Zwembad
15
7,6 Goed (607 beoordelingen)
€ 80+
Overzicht Beoordelingen
Met een verblijf bij Collection O Hotel Ojo de Agua in Puerto Morelos, bevind je je aan het strand, op slechts 2 min. lopen van Playa Ojo de Agua en op 6 min. lopen van Stadsplein van Puerto Morelos. Enkele van de voorzieningen zijn een 24-uurs receptie, meertalig personeel en een bagageopslagruimte. Tegen betaling kun je van een shuttleservice van/naar de luchthaven (24 uur lang beschikbaar) gebruikmaken.
7,0 Goed
Voordelen:: Location by beCh
Nadelen:: Issues with room key
5,0 Oké
Voordelen:: Location v convenient & right on the beach.
Nadelen:: No bath or beach towels in room to start with, no shower gel etc in dispensers, no hairdryer (usually a basic in European hotels), 1 x mirror in whole room, no drawers (apart from tiny one in bedside cabinet, only 3 hangers in wardrobe, safe didn’t work to start & took a while to fix. No consistency in supplies in comparison with other guests. Staff were truly lovely & obliging, but all our group had to keep requesting things. Dirty towels were never replaced - guests need to at least be offered these, or given choice by having towels left on floor or similar replaced. No “welcome” book in room with info like how to operate air conditioning, TV etc - again, basic standard in European hotels & always useful.
7,0 Goed
Voordelen:: Locatie locatie locatie. Aan het strand en alles binnen handbereik. Het zwembad was heerlijk en de kamer en het terrein waren ruim. De "pool guards" waren verder super lief en behulpzaam.
Nadelen:: Het is erg versleten. Gaten in stoelen en afgebladderde verf. Het heeft een likje nodig. Ook jammer is dat alles gesloten is na 20u. Geen zwembad meer en geen restaurant.
8,0 Uitstekend
Voordelen:: Good location.
Nadelen:: Could do with a fridge
7,0 Goed
Voordelen:: The hotel room was big, clean and sunny. Great, comfortable bed. Tv was nice too. Adored the bathroom with the sea view.
Nadelen:: Maybe more tv channels would have been nice.
7,0 Goed
Voordelen:: Location was great
Nadelen:: Smelled a little Miley. Cleaning staff used extra strong chemicals to mask the smell. Would be good to Have beach towels and larger water bottles.
10,0 Uitstekend
Voordelen:: location,room,pool...
Nadelen:: nothing.
8,0 Uitstekend
Voordelen:: We liked the location- it was where we like to be on the beach. You walk out the back of the property & you're on the sand! Plus, it was a 5 minute walk to the middle of town.
Nadelen:: We were on the third floor. I would have prefered a lower floor but we were a last minute reservation so I certainly can't blame the property. Just mentioning this so people know that there are 3 floors.
7,0 Goed
Voordelen:: Locatie is goed.
Nadelen:: De foto's zien er mooier uit dan de werkelijkheid. Geen hammocks aanwezig. Geen zicht op de zee. Omdat ik in de week van de kerstvakantie heb geboekt, was het enorm duur. Ik heb nog nooit zoveel betaald voor een kamer. Belachelijke prijs voor een normale kamer.
9,2 Uitstekend
Voordelen:: Mooi hotel op prachtige locatie aan het strand. Gratis gebruik van ligbedden op het strand. Ruime kamer met zitje voor de deur.
8,0 Uitstekend
Voordelen:: Goede locatie, direct aan het strand en naast een restaurant.
Nadelen:: Niets.
7,0 Goed
Voordelen:: Ocean view
Nadelen:: On third floor
Buenos Dias B&b - Puerto Morelos - Slaapkamer
16
8,7 Uitstekend (252 beoordelingen)
€ 41+
Overzicht Beoordelingen
Met een verblijf bij Buenos Dias B&B in Puerto Morelos, bevind je je vlak bij de luchthaven, op 5 minuten rijden van Botanische tuin Dr. Alfredo Barrera Marin en Stadsplein van Puerto Morelos. Enkele van de voorzieningen zijn een bagageopslagruimte en een bibliotheek. Je kunt tegen betaling gebruikmaken van een shuttleservice van/naar de luchthaven en ter plaatse heb je gratis parkeerplaatsen aangeboden.
8,3 Uitstekend
Voordelen:: leuk, gezellig guest house
Nadelen:: viel niet tegen
10,0 Uitstekend
Voordelen:: the calm friendly feel of the place and the helpful staff.they made you feel welcome from the start and where always on hand if you needed help or advice on the best places to visit.
Nadelen:: can't think of anything
10,0 Uitstekend
Voordelen:: Amazing stay here. The staff are amazing and couldn’t do more for you. If you want to get out and explore then this is place for you. Would highly recommend!
Nadelen:: Nothing
6,0 Goed
Voordelen:: Nice place but a little overpriced. Good location in local part of Puerto Morelos with collectivo around the corner.
7,0 Goed
Voordelen:: ontbijt simpel maar goed verzorgd. Warm water in de douche kon beter.
Nadelen:: n.v.t.
8,0 Uitstekend
Voordelen:: The atmosphere was friendly and diverse. The owners and staff were gracious. It was fun.
Nadelen:: There was a musty smell. Sometimes there was not hot water, but we will definitely return.
10,0 Uitstekend
Voordelen:: The staff was wonderfull and the owner too super friendly. Very warm and helpfull. We got to use the bikes and breakfast was delicious.
8,8 Uitstekend
Voordelen:: Manager Marle was very friendly and helpful. Super clean and comfortable room with kitchenette. Small private parking. Cozy tropical garden with sweet decoration and hammock to relax. Buffet breakfast with fresh fruits. Nice restaurants around the corner.
9,6 Uitstekend
Voordelen:: The staff were fantastic - Marly went above and beyond The room was spotless and facilities in great condition 8 peso collectivo ride (10 mins) from the beach
8,0 Uitstekend
Voordelen:: Very clean and cozy.
10,0 Uitstekend
Voordelen:: this Place was not at all what I expected and far exceeded my expectations. Very comfortable, clean, nice and the hosts were amazing. Not to mention the place is beautiful

Beste kamers in Puerto Morelos

Desire Riviera Maya Pearl Resort - Couples Only - Puerto Morelos - Slaapkamer
1
9,0 Uitstekend (71 beoordelingen)
€ 714+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, binnen 2 km afstand van Playa Ojo de Agua, Puerto Morelos-rif en Stadsplein van Puerto Morelos. Ook Parroquia Catolica de San Jose en Mercado de Artesanías liggen binnen 2 km afstand.
9,0 Uitstekend
Voordelen:: Unique resort. Staff friendly. Excellente.
Nadelen:: In the jacuzy areea is not possible sliping :)
8,8 Uitstekend
Voordelen:: Uitstekend ontbijt , uiterst vriendelijk personeel , super animatieteam ( Lian en Javi waren super ! ) Het volledige pakket van rust tot fun was super in evenwicht
Nadelen:: De kamer was zeer slecht geisoleerd tegen lawaai , we hadden dus veel last van de andere gasten die aan onze kamer passeerden ('s nachts) alsook van het huishoudpersoneel dat aan onze kamerdeur s morgens hun meeting hield. Veel ongestoorde slaap hebben we dus niet gehad ;;;Jammer
6,0 Goed
Voordelen:: Same as described
Nadelen:: Hard selling and chatty staffs
10,0 Uitstekend
Voordelen:: The staff are amazing, food is great and the pool play makers are fantastic and a lot of fun. Great customer service
Nadelen:: N/A
10,0 Uitstekend
Voordelen:: Everything is amazing at this resort. The people , servers , staff , amazing !
Nadelen:: The beaches aren’t the best but you don’t really need them so all is good.
6,0 Goed
Voordelen:: The staff was very polite and did an excellent job. Especially Horacio at the pool!
Nadelen:: We ordered room service 2 times. The first time was excellent. The 2nd time was terrible. The resort wasn't very busy, our order took an hour and came cold with no condiments. I asked the waiter to get some politely, gave him a tip, and he never returned. I told the staff at check out, they acted liked they cared after I told them that, for $600 per night, everything should be excellent. I paid $2400 for 4 nights. I had thought they would do something special for us but didn't. In the businesses I'm involved in, we do something for the unhappy customer that is a little more than they expect. Then they might return because if you don't, they won't return.
Hotel Marina El Cid Spa & Beach Resort - Puerto Morelos - Gebouw
2
9,0 Uitstekend (2.116 beoordelingen)
€ 292+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, binnen 3 km afstand van Playa Ojo de Agua, Puerto Morelos-rif en Mercado de Artesanías. Ook Parroquia Catolica de San Jose en Stadsplein van Puerto Morelos liggen binnen 3 km afstand.
10,0 Uitstekend
Voordelen:: Dit was onze derde reis naar El Cid. De faciliteit is geweldig en groeit nog steeds!
8,0 Uitstekend
Voordelen:: The swimming pool, Gym,and dinner cafeteria.
Nadelen:: The hard sell of the time share program.
7,0 Goed
Voordelen:: Food
Nadelen:: Beach
10,0 Uitstekend
Voordelen:: Delores Mercado is great and had great food.
Nadelen:: They should have free wifi
7,0 Goed
Nadelen:: Platinum alcohol not available at pool or restaurants Only 2 red wine offerings
3,0 Matig
Voordelen:: Beautiful scenery
Nadelen:: Extra charge for my kid
8,0 Uitstekend
Voordelen:: Everything.. the grounds were immaculate, the staff were incredible, the pools were awesome. The food at the buffets was second to none. We had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults. There's enough pools and hot tubs to give everyone something they want. Just be aware that by the end of the day the hot tubs get a bit dirty just from usage. We asked for Mimosas every morning to be delivered and it was done, coffee and mimosas on the deck while the kids slept in... Incredible.
Nadelen:: The restaurants although "fancy" the food is just ok and some was not good at all. Eg. Overcooked fish, basic pasta etc. One restaurant the service was soooooo slow and unattentive but the others were amazing.
9,2 Uitstekend
Voordelen:: The buffets are tasty and varied . Food and drinks* are included and available all day. ( * pay extra for wines other than the house wine, which is poor and for premium brand liquor ) . The " restaurants " let you enjoy a sit down meal instead of self service , the food in the restaurants is mediocre . The waiters and cleaning staff are very friendly and accommodating . The property is immaculate, public and private areas are constantly being maintained. Rooms are serviced twice per day. The pools are lovely .
Nadelen:: This is not a beach/ ocean to play in - the ocean floor is very rocky , the water is not inviting and the beach is just a narrow short walk - but its has ocean atmosphere , the pools are lovely and overlook the ocean and none of the guests seemed to mind the lack of real beachfront . The reception desk tried to up-sell us on the room at check in , Extras are expensive .
10,0 Uitstekend
Voordelen:: Clean, lots to do, a variety of food choices.
Nadelen:: The reservation restaurants weren’t great (1/3 dinners were okay) - the morning and lunch buffets were very good but the food court in the other property (Mercado) was amazing...I would have been happy to eat there every day.
9,0 Uitstekend
Voordelen:: A beautiful resort. I have no complaints. The Rock slide was the best for my kids it kept them busy all day. Food was good. Weather was awesome.
Nadelen:: could have used some more signage around the resort so you knew where you were going. Took us a few days to get accustomized. Was confusing as to which restaurants were open and when.
7,1 Goed
Voordelen:: Restaurants-food is excellent. Pool and outside staff was GREAT
Nadelen:: The front desk refuse to provide me a room closer. I'm a cancer patient and as a consequence I get tired very easily. I just wanted a room closer. They gave me the furthest away room. Other than the front desk staff everyone was so friendly, courteous and polite staff ever.
10,0 Uitstekend
Voordelen:: Terrific food nice pools great staff
10,0 Uitstekend
Voordelen:: Loved the fresh juices at breakfast restaurants and great selection of ceviches at the Mercado de Dolores. The buffet food exceeded my expectations, we preferred it to the reservations-only restaurants! The one-bedroom suite was so spacious and perfect for allowing privacy for my family.
Nadelen:: I wish more of their cocktails were made with fresh fruit instead of syrups. It is true that the beach has tons of brown seaweed and is small. I didn't mind too much because the pools were so great, but a nice beach would have totally wowed us. I also wish they heated the pools a little more. The large pool with the water slide was too cool for me to be comfortable in. Our one-bedroom suite was great, but there were no electrical outlets on the same wall as the pull-down murphy bed, which for us meant we had to pull the mattress onto the floor to sleep closer to the outlets behind the TV.
Hotel Eden - Puerto Morelos - Gebouw
3
8,1 Uitstekend (257 beoordelingen)
€ 67+
Overzicht Beoordelingen
Met een verblijf bij dit appartement bevind je je centraal in Puerto Morelos, op slechts 4 min. lopen van Playa Ojo de Agua en op 13 min. lopen van Stadsplein van Puerto Morelos. De receptie is tijdens beperkte uren geopend. Een shuttleservice van/naar de luchthaven is 24 uur lang tegen betaling beschikbaar en ter plaatse heb je gratis parkeerplaatsen.
8,3 Uitstekend
Voordelen:: Close to Unico Beach ... two streets to the water. Just a 10 min walk to the Port
Nadelen:: It was all good.
9,2 Uitstekend
Voordelen:: De locatie is goed. Op loopafstand van het strand. Ook de prijs is goed vooral vergeleken met andere opties in de buurt. Daarnaast vonden we het erg fijn dat het een ruim appartement is met een eigen keuken. Er zitten grote supermarkten in de buurt. (Een bij de ADO en een vlakbij het pleintje). Zo konden we zelf koken en wat gezonder eten. De mensen bij de receptie praten goed Engels en willen graag helpen. Daarnaast krijg je veel gratis water bij de kamer.
Nadelen:: In de keuken was niet alles aanwezig. Peper, zout en olie zijn we standaard dingen om in een keuken aan te bieden. Maar deze producten hebben we zelf moeten kopen. Wat ons een extra ritje naar de supermarkt gaf. Ook waren er wat mieren in de keuken. De rest was schoon. Overall zal ik er de volgende keer nogmaals verblijven. We hebben er zelfs nog een nacht bij geboekt.
8,3 Uitstekend
Voordelen:: The lady on reception was lovely and let us check in a little early. WiFi, hot water and aircon worked fine. This accommodation would be a great choice for anyone who likes to do their own catering as there’s a full kitchen including a cooker and fridge freezer. It’s in a separate room from the bedroom and has a dining table as well.
Nadelen:: It is a little dated and the bathroom could do with retiling. It’s a great location for the beach (Unico beach club is cheaper than most with better facilities) and is v close to this accommodation. It is a little bit of a walk to the plaza, shops and restaurants (10 mins, flat but hot!), but to be honest for the price, beachside, in P.Morelos (where prices are high because it’s beautiful) it’s very good value.
7,9 Goed
Voordelen:: Een mooie schone slaapkamer!
7,1 Goed
Voordelen:: Quaint, kitchenette
Nadelen:: More worn down than pictures represent. Had to ask for towels- never received wash cloths. No Water 2nd night! On site manager was aware of issue.
7,0 Goed
Voordelen:: Groot appartement.
Nadelen:: Pand vervallen, maar ze lijken bezig te zijn met een renovatie. Locatie is een klein stukje lopen van het strand en centrum.
10,0 Uitstekend
Voordelen:: Clean. They’ve done a good job with decent updates. SUPER friendly staff, very helpful.
Nadelen:: Just three blocks from the beach so you don’t have the breeze but that’s why the price is so good!
7,0 Goed
Voordelen:: Great spot, big rooms. Clean.
Nadelen:: Bit pricey for age of place. Lack of basics like matches to light stove, dishwashing liquid etc.
8,8 Uitstekend
Voordelen:: The room was spacious and pleasant.
7,0 Goed
Voordelen:: No breakfast. The woman in the office was very nice. The patron seemed respectful. All on all nice location and very clean.
Breathless Riviera Cancun Resort & Spa (Adults Only) - Puerto Morelos - Slaapkamer
4
8,8 Uitstekend (2.336 beoordelingen)
€ 414+
Overzicht Beoordelingen
Deze accommodatie in Puerto Morelos ligt aan het strand, naast een golfbaan, op 0,1 km van Petempich Bay en binnen 15 km afstand van Playa Ojo de Agua en Santuario de la Esperanza & Cápsula del Tiempo. Ook Botanische tuin Dr. Alfredo Barrera Marin en Puerto Morelos-rif liggen binnen 15 km afstand.
7,0 Goed
Voordelen:: Facilities, rooms, staff all very good. Good attention to details. Good vigilance for inebriated guests and control of rowdy individuals.
Nadelen:: Music extremely limited to house. Does not cater to varying tastes or cultures. Given there strong ties to Latin countries there is no true Latin music played. Seems almost reverse racism! Catering solely to white European and white Americans. Food was average at best. Acceptable for resort cuisine. Lastly the resort was not adult only for New Years Eve. Exceptions were made for families with obvious teenagers!
10,0 Uitstekend
Voordelen:: The staff, the people the resort everything!!!
7,5 Goed
Voordelen:: Clean nice room, good staff
Nadelen:: Small location, not enough activities other than pool.
6,0 Goed
Voordelen:: I like the beach in front of the Hotel.
Nadelen:: The concierge does NOT work. People from the concierge are not really helpfull and It really made me very stress and destroy some of my vacation. Restaurant not so good. Not so many places available to sit down near the beach or the swimming pool. They are not flexible. They don't have any shuttle service to take to the center of Cancun or to the center of Playa del Carmen (paying the price they charged me, its possible to stay in other Hotels that offer this kind of service). And other small problems that made us very disappointed with the place.
10,0 Uitstekend
Voordelen:: You could relax or you could party! It really meet all our needs for different times if the day.
Nadelen:: My husband is gluten free, I wish you could get more breakfast options for our next visit!
10,0 Uitstekend
Voordelen:: The staff is magnificent, the food is of top quality and delicious which is not expected for an all inclusive resort, there is always something to do and the costumer service is excellent
Nadelen:: I think that the dress code for some of the restaurants is a bit unnecessary, could be toned down a bit
8,0 Uitstekend
Voordelen:: Overall, facilities are nice. Staff are helpful ,friendly .
Nadelen:: The food was average for this high end, expensive hotel, especially for vegetarian, overall , all the food I got was too salty, not enough local fruits like papaya, pineapple, dragon fruit like other resort where I stayed before. Music by the pool was too loud and boring, every day the same music, my room was facing it, I could not stay in my room because it was so loud, annoying. I had stayed at other resort in Cancun, which provided entertainment with staff trying to have guests engaged in games at the pool instead , they just put out loud , bad music .I literally had headache.
10,0 Uitstekend
Voordelen:: Food was excellent overall! Also really like the 3 different pools depending on your mood :) service was always great!
Nadelen:: Mini bar fridge wasn’t very cold in our room :(
9,7 Uitstekend
Voordelen:: Let's start with the food-- It was uniformly phenomenal at every restaurant we tried (Kibbeh, Picante, Silk City, The Strip, Bites, Spoon). Top shelf liquors and well made cocktails kept everyone in high spirits (seriously... try to get a well-made Manhattan at any other Mexican AI property. Good luck.) Just one restriction that we ran into: No shots in the Xcelerate pool, but that's probably a good idea. Our suite in the Xhale (VIP) area was quite modern and very well appointed. Everything (with one exception) was in excellent shape and housekeeping services were prompt and thorough. We were at Breathless for my buddy's bachelor party and the party package we ordered ($125 a head) was totally worth it. Bottles of tequila, a photo shoot, a private cigar rolling, a late night party in the room, table service at the club, a specially decorated daybed by the pool... it all added up to a very special experience. Overall, the grounds are absolutely gorgeous. The place is pretty new, so you'd expect things to be clean and they are. The raised walkways throughout the property and the tasteful use of accent lighting really makes you feel like you're in the middle of an ultra modern estate. All of the restaurants and lounges are beautifully decorated, too. A lot of thought went into the design of this stunning property. The thing that really makes Breathless Riviera Cancun stand out, though, is the people. The entire staff from top to bottom are friendly and accommodating. The worst I personally experienced was a bartender or two who was somewhat indifferent. No one was unusually sour or gave off a begrudging attitude like you find at a lot of AIs (especially in the Caribbean islands). Just keep a steady flow of small tips ($1 here... $3 there... $20 for super special favors) coming and you'll be treated very very well. Extra huge thanks to... JC at Wink-- The best bar server I have ever met in my whole life! Thanks for hooking it up time after time and for helping us recreate our 18-year-old bro trip photo. :D Ericka at Picante-- For playing mom to a bunch of overgrown misfits as you served us the best Mexican meal we ever ate. Ivette Hernandez-- For personally seeing to it that all of our requests were handled quickly and thoroughly. It was a true pleasure meeting you! Bottom line: I wouldn't hesitate in recommending Breathless Riviera Cancun to anyone I know... and I already have many times. Keep up the great work!
Nadelen:: Just a few things to mention-- all of them minor: - Our in-room tablet (how you check the activities, make reservations, order room service, etc.) in one of the suites didn't work upon arrival. Something was wrong with the charging base. A little tinkering and it was fine. - While the property is totally appropriate for anyone traveling without kids, it does cater primarily to couples. As such, the beautiful rain showers in the suites are in a glass box right in the middle of the room-- ostensibly so you can see how smoking hot your new husband/wife is as they bathe-- and the "privacy curtain" basically just separates the shower from the bed area. Anyone accessing the sinks, toilet, closet, minibar, coffeemaker or walking in the front door (GASP!) has a front row seat. The management might consider having those curtains go around the entire shower enclosure. - Room service was uniformly slow. Every time. Tasty, though! - I scheduled our private photo shoot for 7pm on our last day. The photo desk called to ask if we could move it up to 6. I obliged. When we showed up, the photographer power-walked us to the beach, snapped exactly two photos and skedaddled. When I asked if we could take just a few more, she said simply "No. This is enough." Oooooo kaaaaay.
10,0 Uitstekend
Voordelen:: The food, drinks and restaurant staff
Nadelen:: The entertainment could have been a little better