Beoordelingen
TOTAALCIJFER
7,4
Goed
Gebaseerd op 4.005 beoordelingen
Totaalscore
7,3
Hygiëne
7,3
Comfort
7,8
Ophalen/Inleveren
7,1
Waar voor je geld
7,1
Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
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2,0
Voordelen: The prices.
Nadelen: It would’ve been nice is the system would’ve booked my reservation for the correct location and if the system would not allow booking for closing time! I had to waste money catching a Lyft back to the airport because the Hertz location was closed at the time of my reservation! Horrible experience!!
beoordeling van
-
10,0
Voordelen: Quick. I was able to upgrade to a beautiful car which actually made my trip!
beoordeling van
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2,0
Worst Experience Ever!
Voordelen: Nothing - this reservation was TOTALLY screwed up.
Nadelen: Seems yourr on-line booking ended up changing the location of the rental when it automatically switched to CarRentals.com - all it showed on the screen was an address - how was I to know this address was NOT at the airport? I had to pay $25 for a cab to downtown Santa Ana to pick up my car, by which time my vehicle had already been released, resulting in a much smaller car that I PREPAID - naturally I was told no refund could be issued - ABSOLUTELY HORRIBLE SERVICE BY ALL PARTIES INVOLVED
beoordeling van
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2,0
Horrible experience
Voordelen: They had a car
Nadelen: No one at the rental place. Waited 30 for only employee working to show up. Car was filthy. Didn't work properly. Reserved a compact for mileage. Gave us a full size because they didn't have any more compacts.
beoordeling van
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8,0
Voordelen: The price was great and staff cordial.
Nadelen: The car was dirty. It was stained and sticky
beoordeling van
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3,2
Need a shuttle
Voordelen: It was a quick deal to get in and out
Nadelen: There was no shuttle from the airport. The facility was only 7 min away from the airport and no shuttle I have never been to a rental car facility that is near an airport without a shuttle
beoordeling van
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10,0
Excelente service
Voordelen: Customer service excellent and fare prices
beoordeling van
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10,0
Speed and Convenience
Voordelen: Location
Nadelen: Liked everything
beoordeling van
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2,4
Voordelen: The convenience location of SNA Airport.
Nadelen: - The incompetence skill set, rudeness, unprofessional attitude of the agent at the counter. - Many customers had to wait for more than 40 minutes to get the car. while the Budget's customers in the neighbor counters had been long gone with their vehicles. - Unorganized, poor managed, hectic facility. Lack of onsite management capability at the pickup location. - The vehicle was not full tanks filled when picked up, but absolutely full when returned. - Totally disappoint experience, considering the Hertz brand.
beoordeling van
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10,0
Great
Voordelen: friendly service
Nadelen: no complaints
beoordeling van
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6,8
29 minute courtesy period.....from a time they don't tell you!
Voordelen: very clean and car in great condition, very professional except for telling me the correct time to drop off
Nadelen: Scheduled pickup for noon, I asked what time to bring it back and they said they have a half hour grace period, and nothing else. So....I return the car at 12:20pm and they say there is a charge for being late. After 10min of waiting they tell me I returned the car AFTER 12:30. All told, they did not charge me but wasting my time for lack of information and a TWENTY-NINE minute courtesy period?! I've rented cars from at least 5 other places and all have a 1 hour grace period - from the time of the scheduled booking! The supervisor lady said next time they would charge me extra. I told her next time you should share the correct return time before the customer leaves. She didn't even acknowledge this and acted like she did me a favor.
beoordeling van
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10,0
Voordelen: Friendly people. Clean facility. Clean car
beoordeling van
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10,0
Voordelen: Quick. I was able to upgrade to a beautiful car which actually made my trip!
beoordeling van
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10,0
Excelente service
Voordelen: Customer service excellent and fare prices
beoordeling van
-
10,0
Speed and Convenience
Voordelen: Location
Nadelen: Liked everything
beoordeling van
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10,0
Great
Voordelen: friendly service
Nadelen: no complaints
beoordeling van
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10,0
Voordelen: Friendly people. Clean facility. Clean car
beoordeling van
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8,0
Voordelen: The price was great and staff cordial.
Nadelen: The car was dirty. It was stained and sticky
beoordeling van
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6,8
29 minute courtesy period.....from a time they don't tell you!
Voordelen: very clean and car in great condition, very professional except for telling me the correct time to drop off
Nadelen: Scheduled pickup for noon, I asked what time to bring it back and they said they have a half hour grace period, and nothing else. So....I return the car at 12:20pm and they say there is a charge for being late. After 10min of waiting they tell me I returned the car AFTER 12:30. All told, they did not charge me but wasting my time for lack of information and a TWENTY-NINE minute courtesy period?! I've rented cars from at least 5 other places and all have a 1 hour grace period - from the time of the scheduled booking! The supervisor lady said next time they would charge me extra. I told her next time you should share the correct return time before the customer leaves. She didn't even acknowledge this and acted like she did me a favor.
beoordeling van
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2,0
Voordelen: The prices.
Nadelen: It would’ve been nice is the system would’ve booked my reservation for the correct location and if the system would not allow booking for closing time! I had to waste money catching a Lyft back to the airport because the Hertz location was closed at the time of my reservation! Horrible experience!!
beoordeling van
-
2,0
Worst Experience Ever!
Voordelen: Nothing - this reservation was TOTALLY screwed up.
Nadelen: Seems yourr on-line booking ended up changing the location of the rental when it automatically switched to CarRentals.com - all it showed on the screen was an address - how was I to know this address was NOT at the airport? I had to pay $25 for a cab to downtown Santa Ana to pick up my car, by which time my vehicle had already been released, resulting in a much smaller car that I PREPAID - naturally I was told no refund could be issued - ABSOLUTELY HORRIBLE SERVICE BY ALL PARTIES INVOLVED
beoordeling van
-
2,0
Horrible experience
Voordelen: They had a car
Nadelen: No one at the rental place. Waited 30 for only employee working to show up. Car was filthy. Didn't work properly. Reserved a compact for mileage. Gave us a full size because they didn't have any more compacts.
beoordeling van
-
3,2
Need a shuttle
Voordelen: It was a quick deal to get in and out
Nadelen: There was no shuttle from the airport. The facility was only 7 min away from the airport and no shuttle I have never been to a rental car facility that is near an airport without a shuttle
beoordeling van
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2,4
Voordelen: The convenience location of SNA Airport.
Nadelen: - The incompetence skill set, rudeness, unprofessional attitude of the agent at the counter. - Many customers had to wait for more than 40 minutes to get the car. while the Budget's customers in the neighbor counters had been long gone with their vehicles. - Unorganized, poor managed, hectic facility. Lack of onsite management capability at the pickup location. - The vehicle was not full tanks filled when picked up, but absolutely full when returned. - Totally disappoint experience, considering the Hertz brand.
beoordeling van
Andere aanbieders in Santa Ana scoorden
Waar kan ik huurauto's van Hertz vinden in Santa Ana?
18601 Airport W. North, Hertz autoverhuur
Adres
18601 Airport W. NorthOpeningstijden
| maandag | 05:00 - 23:30 |
| dinsdag | 05:00 - 23:30 |
| woensdag | 05:00 - 23:30 |
| donderdag | 05:00 - 23:30 |
| vrijdag | 05:00 - 23:30 |
| zaterdag | 05:00 - 23:30 |
| zondag | 05:00 - 23:30 |
Telefoon
+1 949 224 6700Veelgestelde vragen over autoverhuur van Hertz in Santa Ana
Wat is het populairste type huurauto van Hertz in Santa Ana?
Full-size (Chevrolet Malibu of vergelijkbaar) is het meestgeboekte type huurauto van Hertz in Santa Ana.
Hoeveel verhuurlocaties heeft Hertz in Santa Ana?
Hertz heeft 2 autoverhuur-locaties in Santa Ana. Bekijk onze Hertz overzicht met autoverhuurders en vind de beste verhuurders in je buurt.
Heeft Hertz een autoverhuurlocatie op de luchthaven: Intle luchthaven van Los Angeles luchthaven (LAX)?
Ja
Biedt Hertz een shuttle- of ophaalservice aan vanaf de luchthaven van Intle luchthaven van Los Angeles luchthaven (LAX)?
Ja