Goedkope autoverhuur in Milaan

Rip off

Voordelen: Nothing

Nadelen: They gave me a crappy car "fiat panda" they overcharged me with insurances coverage, the car had a bad tire that run flat after a day and obviously their insurance "don't cover tires", they want me to pay 400€ for it! Avis never again!

RIP OFF

Nadelen: Very difficult to get to Milan office, series of one way street, no place to park, stuck in Milan traffic jam for 2 hrs, therefore ,returning the car 1/2 hour late, charged me 100EUROS. Never rent with AVIS again!

Nadelen: Late too much late

Nadelen: They Ceized the opportunity to charge us double the rate than the hat we had reserve through internet.

Voordelen: The staff was very friendly and kind

Nadelen: I ordered a Bmw small-medium car, it wasn't there. I had no opinion but to upgrade the car and to pay more than I planned.

Harder than it should be

Voordelen: Final car was fine. Tough road to get there however.

Nadelen: Went through multiple cars to arrive at the one we kept. None were clean or what I paid for before that. Also was charged more than quoted on Kayak.

Slow slow slow customer service in Milan airport

Voordelen: The car was fine..could have used a brief explanation of how the automatic shift worked. Wasn't exactly automatic!

Nadelen: It was the slowest customer service desk I have ever seen. We waited almost 2 hours in line to get a car. Crazy. Come on Milan, you can do better.

Voordelen: The people were nice.

Nadelen: Once we finished the paper work, we were sent to another location to pick up our car. Once we arrived, it took almost an hour to actually get our car. There were about 5 others that had waited a long time also. We were then told our car was parked at another location, so a gentlemen who was very kind drove us there. We pick up the car and find out the gas tank is only half full, not full like it's supposed to be. We then followed the guy to a gas station to fill up the tank. It was a little silly for a car rental to take that long.

Voordelen: The car was decent

Nadelen: The service was HORRIBLE. I had booked a car listed as "SUV- Renegade or similar". The clerk Monica wanted to give me an estate car, Alfa Romeo. When I asked her for the SUv I booked she argued with me that the Renegade is not an SUV!!!! She also called me names such as problematic and idiot , in her native language, when talking to the car manager on the phone. I finally got a Mercedes B200 which when I returned, they told me I made a damage on the bumper. The so called damage was a little blur on the paint which they asked me to pay 254£ for it. The small blur was not even visible with a bare eye. I refused the charge but hey went ahead and charged me a total of 365£ !!!! anyway. A group of crooks trying to rip people off!!! NEVER BUDGET AGAIN!!!

Hate being played for a fool by car hire companies

Voordelen: The Nissan Qashqai was a joy to drive and there was plenty of room for all of us and our luggage. The air conditioning was also great.

Nadelen: We had to wait 1 hour to get our car as they said it was not ready and were continually trying to persuade me to take an upgrade of 35 euros extra per day to take a Mercedes that I did not want and not provide the SUV I ordered. The service assistant Christina was aghast that I refused this offer as claimed the Mercedes was ready but I would have to wait for my.SUV. This was stressful. Only by my wife's patience and persevence standing in the portacabin next to where they issue the cars did they eventually issue the keys to us. The SUV they issued us was sitting untouched the whole time. They then issued the keys without a walk around or an explanation of the controls. There were scratches all around the car and the plastic within the boot was broken and I am certain if we had not highlighted these problems beforehand we would have been charged for these on return. Hope this feedback prevents others trying to be hoodwinked in this way.

Nadelen: did not get my car waited 2,5 hours for another car

Voordelen: Friendly customer service

Nadelen: My car ran out of AdBlue, a diesel additive, that budget should have checked. This resulted in my car being stranded for 2 days. Their roadside assistance was not helpful. Also, ALLIANZ travel insurance did not write me back for a entire week! I already returned from Vacation two days ago!

Voordelen: They gave us an upgrade.

Nadelen: Dollar shares employees with Hertz at the Linante airport. Directions to the rental spaces to get the car were terrible. Never saw a green bridge to cross over! Most importantly,the car's rear bumper was literally duck taped onto the car! The employee at the lot was nowhere to be found. Went back to the rental desk. The clerk came out to look for herself and then said that no one had checked the car that had been returned in the morning. Really? No one checked by 2pm? They had no other car supposedly. Fortunately, my husband is a Hertz Gold member and she provided a Hertz car and an upgrade. The whole process took 90 minutes. Terrible experience.

Did not exist in airport.

Nadelen: Dollar did not exist in this airport.

Nadelen: I had horrible service!! Our flight was delayed due to bad weather I was suppose to pick up at 9:30pm but didn't arrive till 11:30 pm. When I got there the lady said it's been cancelled and now we had to pay double the price because we didn't arrive on it. I thought we had 6 hours? Then ahe said it's cause office has been closed it's a new day. So I didn't get my rental!!!! So upset

Advertised price is NOT what you pay!

Nadelen: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.

It was terrible -- WAY WAY OVERCROWDED. Dollar is

Voordelen: Nothing

Nadelen: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.

Good but over priced.

Voordelen: Good but overpriced.

Nadelen: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.