Pick up and drop off, not great. What other value

Voordelen: The car was fine. Ended up with the "or similar" choice of what I ordered. got a Chevy cruze hatchback which was better than expected.

Nadelen: Our plane was 20 min late so past the 11pm cut off when they close. Luckily the guy was still there to check us in but he charged me €60 cash for a late fee... which went into a drawer that likely ended up in his pocket. I didn't see anything posted or listed about a late fee. The drop off in Zagreb was abysmal. First off, you can't even find it. Then someone told me to park and go into the terminal to their desk, then they look at me like I'm an idiot for not knowing where to park the car. There is no lot, Avis has half a sign split with budget, no parking space available. Never seen anything like it.