Awful experience.

Voordelen: The car we eventually got kept working and did not break down - that is the only nice thing I can say.

Nadelen: The fact we were left standing outside at night for over and hour waiting on the shuttle service, that we were given a smaller car than that booked, that there were loads of extra charges we could do nothing about was appalling! No sprinkler in the car so could not wash windows! Problems dropping off car - no one at the return location. Lost so much time was late for my flight. Like others, what appeared to be a good deal was really not one. I will never use this company again!

Voordelen: Responsive to phone calls. Car was in decent shape. Shuttle pickup was there when I arrived.

Nadelen: The entire room of clients was angry when i arrived for various reasons. Drop off is in a different location from pickup and is a distance from the airport so it’s best to leave a lot of time before a flight. They put a 95 Euro hold on your credit card if you don’t come back with a full tank. upon return, say it won’t be reimbursed for up to 3 months. Credit card insurance doesn’t cover Republic of Ireland, so it’s not their fault- but the cost of insurance is quite high so what seemed to be a $30 daily rental was nearly triple that if you want full coverage. If you want basic coverage, they put an 1800 Euro hold on your credit card and pull any cost for knocks or scratches from that. I was skeptical that I’d get back any of the 1800.

Rip-off insurance and filthy car

Voordelen: Pickup at the terminal was convenient

Nadelen: Charged 300 euro extra for insurance we didn't need because Sixt demanded written proof of waiver from credit card company. Total scam to catch people off guard after a long flight. Absolutely unacceptable, scam practice. Unhelpful and passive-aggressive staff. The car was filthy inside and out and needed an oil change. Awful company, avoid sixt like the plague they are.

Voordelen: nothing

Nadelen: Can't find shuttle pick-up easily and it's far away. Shuttle is cramped. Poor customer service provided by the booking staff. Poorly defined conditions of sale -- not easily known that if not picking up car within 2 hours then sale is forfeited and no negotiation to change this. Flight delay lead to the rental agreement being voided and no other cars available. Very rude. Hearing other poeple that were returning cars, definitely recommend getting extra insurance coverage because they were changed a lot for a scratch that may have been there -- they don't do 'walk arounds' on the cars so you can't prove if damage has already been done. Would NOT recommend to anyone.

Voordelen: Nothing really. The rental car pickup is not really "at" the airport. Dierctions to where their shuttle picks you up are non-existent. They tried to get us to rent a GPS, they brought out 3, none worked properly. Didn't take the GPS off the bill. The car was not advertised properly. Too small, sure it could "hold" six people, but forget luggage. Will never rent from them again.

REALLY?

Voordelen: NOTHING

Nadelen: The Company gave away our car! No email, no call, nothing! Our reservation did say 12:00 - which I was planning based on 11:20 landing well you know how airports go and I believe was around 3 or 4 so when we called to see where they were and how we get there, an they said Sorry we gave away your car. My son had some choice words for the representative, but really! No email, no call asking? Sorry - KAYAK - do not expect to be seeing me again. Was also dealing with other travel teams and everyone of them would send email for the day before, confirm flight information etc I had NO ISSUES with 2 weeks out of the USA except this. I am not an experienced traveler and WHY I used you and your peer groups. mcmarkrush@msn.com