Auto huren Dublin

false advertising

Nadelen: We rented a vehicle & when we got there, we were told we needed to upgrade to a bigger vehicle. Because, as the rep put it "we were Americans that didn't understand European cars". NOT true, we have traveled abroad several times & understand completely. There would have been plenty of room in the vehicle we reserved. Then when we told them we had purchased insurance through Allianz, he said it wasn't valid. We were forced into purchasing insurance for $50 per day!!! Unreal, he said we couldn't take the car without it & we were on our way to a wedding. I am appalled & then the car was even worse!!! We kept getting alerts that it needed AdBlue...we didn't even know what that was. I am furious & will be contacting Europcar.

Poor experience on pick-up

Voordelen: The car we were allocated was damaged and the damage had not been recorded. We refused to take the car away unless it was recorded. We involved 2 separate members of staff. Photos were taken by them and us but neither of the staff were willing to take responsibility for recording the damage. All in all, it took 1 1/2 hrs to deal with the pick-up of the car, a totally unreasonable amount of time especially on the end of a long international flight. In the end we drove the car away with the situation unresolved and feeling vulnerable to being charged for damage we had not incurred. After sending e-mails to Europcar, we eventually received an apology and a confirmation that the damage had been recorded. The car itself, a Fiat Panda, was unexceptional and lacking power. Unimpressive. As this was our first hire with Europcar, I think they could have done better.

They double the rate by Requiring insurance

Voordelen: The car was nice clean ran very well no complaints about the car

Nadelen: In the future the website should state that you will have to buy insurance and the cost of insurance should be listed on the site. I was very disappointed the last minute been told I would have to pay an additional $220 for car insurance when I have a coverage on my credit card in my personal insurance it’s already covered that I felt I was being extorted because I had no place to go and I needed the car

Beware of the insurance costs

Voordelen: Easy pick up and drop off

Nadelen: Prior to renting, I talked with Europcar and was told the full insurance was going to be 19.95€ / day. At the counter I was told that rate was only for booking completed in the EU and the US rate was 52€ /day. With no options to shop around, I was stuck taking that 52€ / day rate, feeling totally ripped off.

Rented from a different company

Nadelen: Upon arrival, Europcar did not honor the price of the booking I had made, though I had the confirmation. They quoted a price three times the amount. I ended up walking out and finding a new rental agency on the same block.

A poorly managed location

Voordelen: - The car itself was great. We were offered an upgrade for the long wait time during pickup. However, it changed our rental from an automatic to a manual without that being made clear. - Front desk staff were competent and courteous.

Nadelen: - The office was overwhelmed and disorganized. The wait time picking up and dropping off was unacceptable. - The surprise insurance costs (which I had to get even though I already purchased a policy in advance) quadrupled the cost of the rental. This should have been made clear at the time I booked the rental. - An outdoor staff member was confrontational and verbally abusive to me.