Auto huren Dublin

Voordelen: Qualité de la voiture

Nadelen: Finalement chargé de 250€ en plus par rapport au prix affiché sur kayak lors de la réservation!!!! Localisation de retour du véhicule introuvable!!!! Personnel peu accueillant au retour.

Voordelen: Me were delayed 2 days and car was not avable and reservation was canceled. call and informed them and car was to be avable but was not. I had to rent a other car for the day and it costed me about the same as my reservation. I will not be using you again.

Nadelen: It help if the hole reservation was not canceled if you miss a day as i already prepayed and no refund. The car should still be there as it is payed for.

Nadelen: CWD (minimum Insurance) should have been auto included in the rate. Due to the extortionate cost of CWD insurance at the point of rental, I was forced to cancel the rental.

false advertising

Nadelen: We rented a vehicle & when we got there, we were told we needed to upgrade to a bigger vehicle. Because, as the rep put it "we were Americans that didn't understand European cars". NOT true, we have traveled abroad several times & understand completely. There would have been plenty of room in the vehicle we reserved. Then when we told them we had purchased insurance through Allianz, he said it wasn't valid. We were forced into purchasing insurance for $50 per day!!! Unreal, he said we couldn't take the car without it & we were on our way to a wedding. I am appalled & then the car was even worse!!! We kept getting alerts that it needed AdBlue...we didn't even know what that was. I am furious & will be contacting Europcar.

Poor experience on pick-up

Voordelen: The car we were allocated was damaged and the damage had not been recorded. We refused to take the car away unless it was recorded. We involved 2 separate members of staff. Photos were taken by them and us but neither of the staff were willing to take responsibility for recording the damage. All in all, it took 1 1/2 hrs to deal with the pick-up of the car, a totally unreasonable amount of time especially on the end of a long international flight. In the end we drove the car away with the situation unresolved and feeling vulnerable to being charged for damage we had not incurred. After sending e-mails to Europcar, we eventually received an apology and a confirmation that the damage had been recorded. The car itself, a Fiat Panda, was unexceptional and lacking power. Unimpressive. As this was our first hire with Europcar, I think they could have done better.