Hotels in Playa del Carmen

Voordelen:: We had a fantastic stay at the Barcelo. My kids absolutely loved the kids club. They made many friends there. The staff there were amazing, they really cared about the kids and planned lots of fun activities. The highlight for my boys was the waterpark. The one here and at the Colonial were superb. I really enjoyed the activities by the pool, such as yoga, aqua aerobics and zumba. Carlos and Natalie are amazing! They really enjoy their job and the make it so much fun for everyone there. The beach was amazing too, the water was so clear we could see tons of fish and turtles! My husband's favourite was the Japanese Restaurant Tokyo. We couldn't get a reservation so after trying once without any luck, we went early one day and got in. All restaurants were great but this was specially good, with all the entertainment and fantastic food. Overall we had a wonderful stay and I'd totally recommend.

Nadelen:: The front desk staff could have been better. Our reception was good with a cocktail welcome drink, however, we didn't get all the information we needed regarding basic things, such as hotel map or room location. I had to keep on asking about things. It was only after 3-4 days of our stay that I learned there were night shows at 9.30 every night!! And also after 3-4 days that I found out there were other activities at different areas of the resort we could participate in. Our check-out was extremely stressful and the worst part of our stay. After waiting on a long queue to check out, Josue Miranda told me I had to get my boys and husband as he needed to remove everyones bracelets!! We were not aware of this and we were already late!! So I had to run and get them from the restaurant and queue a long line again!! We asked Josue if it was possible to skip the line as our taxi was already outside (and the queue was twice the size at this time) but he said it wasn't possible, we had to queue again... anyway, I thought this was not the best way to end our holiday and staff could be more helpful.

Voordelen:: Everything!

Voordelen:: The food, location, beach

Nadelen:: The entertainment could be better. The singers were so so.

Nadelen:: Uncomfortable beds Horrible food Unfriendly staff

Voordelen:: Perfect for family holiday for up to one week - thereafter you need a change, preferably something more boutique, more local, ....

Nadelen:: Perfect for family holiday for up to one week - thereafter you need a change, preferably something more boutique, more local, ....

Voordelen:: Location, beach. Food.

Nadelen:: I think the entertainment shows could be improved.

Voordelen:: Staff was always cleaning

Nadelen:: Had a couple housekeeping issues, only have two choices for beer

Voordelen:: exllent hotel.for.family

Voordelen:: Clean ,good food at the restaurants Nice beaches

Nadelen:: Too many things in extra charge

Voordelen:: The Rosewood Mayakoba is quite possibly one of the finest resorts I’ve ever experienced around the world. The staff is hospitable and accommodating and the luxury, pampering experience can best be described as other-worldly. Each guest is treated like they are old friends of the staff and every detail is catered to hand and foot. There is no request that can be made and not achieved. I plan on visiting this location from this point forward for many years to come.

Nadelen:: Nothing, it was absolutely perfect

Voordelen:: The property was clean and well kept. The views are spectacular.

Nadelen:: There was nothing not to like!

Voordelen:: Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.

Nadelen:: A lot of sea weed in the ocean somewhat spoiled beach experience. The description of the services on booking.com and real offer did not match.

Voordelen:: The service was outstanding

Nadelen:: Nothing

Nadelen:: The sargaso (algae) invading the beach and the ocean, Mosquitos .

Voordelen:: Beautiful surroundings, everything was excellent. Very clean and well maintained.

Nadelen:: None

Voordelen:: pool, food...

Voordelen:: The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary

Nadelen:: Not one thing I didn't like.

Voordelen:: Loved the friendly, warm, exceptionally professional and courteous staff ( shout out to Yolie and Nora). Beautiful well maintained property; lovely ambiance, quiet beachfront, exceptional amenities including a truly fantastic SPA, Teen Club that the kids loved, variety as well as quality of meal options offered and the personal concierge service !

Nadelen:: Would have preferred more beach entertainment and possibly a nightly buffet. Would have also liked to see more local entertainment.

Voordelen:: Food was great. Room and accommodations fantastic .

Nadelen:: The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests

Voordelen:: Everything! The location, the amazing considerate and friendly staff, the privacy, the amenities, the whole experience just staying at Banyan Tree Mayakoba was amazing! You MUST try the Haab experience, it was an amazing experience. Also, FYI the hotel offers free professional photo sessions which you only need to pay for the actual photos(we were bummed that no one told us we would’ve liked to try it).

Nadelen:: I wish there was an all inclusive package, not sure if there is. Also, it wasn’t clear to us that the food stations(french toast, omelette, quesadilla stations) at the breakfast buffet were not included in the price of the breakfast buffet.

Voordelen:: Unieke locatie met een prachtig resort. Service en eten van hoogst niveau.

Voordelen:: Everything about this resort was amazing and exceeding our expectations. We will be back.

Voordelen:: Outstanding service and attention to detail. Super friendly staff. Impeccable hotel grounds and facilities. Very good food.

Nadelen:: Only 1 thing: The villa pool could have been cleaner.

Voordelen:: we like the beach

Nadelen:: The foods was slow and expensive

Voordelen:: Everything but prices for food. All inclusive me next time.

Nadelen:: 15 dollar tacos was a stretch. I rush there were more food options locally available.

Voordelen:: We really enjoyed our stay at the Banyan tree. It was so peaceful and homey. The staff was wonderful. We were pampered and taken care of from the moment we stepped on the property. The villa was well cleaned and attended to during our stay.

Nadelen:: Prices of the restaurants were quite pricey and the food wasn’t really worth it.

Voordelen:: De privacy, vriendelijkheid en het uitstekende eten. Een echte aanrader!

Nadelen:: Niets

Voordelen:: Great service

Nadelen:: It’s not as clean as an American would come to expect from a hotel...

Voordelen:: Every thing

Nadelen:: The prices for the food

Voordelen:: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...

Nadelen:: Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars

Voordelen:: We verbleven hier 1 nacht voor onze terugvlucht. Het hotel ligt buiten het gedeelte met grote bars, waardoor het heerlijk rustig is. De kamers zijn erg groot en mooi ingericht. Het hotel ligt dichtbij leuke restaurants en relaxte beachclubs.

Nadelen:: Het ontbijt is buiten het hotel en is helemaal niks... In de kamer hangt een soort airco/rioollucht die ze me een spray verbloemen. Gelukkig ruik je het op een gegeven moment niet meer.

Voordelen:: Het vriendelijke personeel! Nog nooit zulk vriendelijk personeel meegemaakt!

Nadelen:: keuken is krap en de eettafel is ook klein. Het is een beetje luidruchtig

Voordelen:: Staff is very helpful and kind. Amazing rooftop pool. With the free bikes you get very easy to the beach and city.

Voordelen:: Everything was excellent, the staff is very friendly, the room is very comfortable.

Voordelen:: Very cool, very clean, very professional staff. Big apartmentss with everything you need including washer/dryer in the unit.

Voordelen:: Luxueus, heel comfortabel, zeer goede internet, proper en aangenaam. Kort aan de 5de ave waar je echt een ruime keuze hebt aan restaurants, café's enz. Elke kamer heeft haar eigen tv. Kleine ruimte met wasmachine, droogkast en nog eentje met strijkplank en ijzer. Alle comfort is hier aanwezig.

Nadelen:: Kamer was aan straat zijde, heel veel lawaai 's nachts. Jammer beschikken ze niet over ontbijt.

Voordelen:: Schitterend ingericht appartement, ruim comfortabel bed, ruime douche met goede voorzieningen. Personeel uiterst vriendelijk en zeer behulpzaam. Zo goed als geluiddicht voor geluiden en auto’s van buiten. Zeer schoon en alle meubels degelijk en comfortabel. De rooftop is de kers op de taart, klein maar zeer fijn zwembad met rondom zeer fijne beschutte bedden om oneindig te relaxen. ‘S avonds is het allemaal schitterend verlicht en kan je er heerlijk vertoeven.

Nadelen:: Iets gehorig wanneer er in de hallen wordt gepraat, maar dit gebeurde amper. We misten een klein droogrekje voor natte badkleding en handgewassen kleding.

Voordelen:: The staff and property overall is amazing. Front desk is excellent and knowledgeable plus willing to provide with lots of insights. The decor of the room is modern and clean. We didn’t have time to use the bikes but they looked very nice. We had a great time!

Nadelen:: At first the location looks sketchy ... but it turns out is not bad.

Voordelen:: Wij hadden de standaardkamer maar deze was zeer ruim met het beste bed van heel onze reis. Personeel is heel erg vriendelijk en behulpzaam Hotel ligt op een centrale locatie

Nadelen:: Het zwembad was wat klein

Voordelen:: Elva the receptionist was amazing, always happy to help and give good advise. The beds are very big and very comfortable. The little apartment has everything one could need including speakers and netflix. The washer and dryer for our clothes was also an added bonus.

Nadelen:: Nothing! Or maybe just better deals with the beach club.

Voordelen:: very clean,extremely comfortable bed and room. very nice and helpful stuff,

Nadelen:: the pool water was cold

Voordelen:: This hotel is a little slice of heaven! It’s beautiful, clean, modern and relaxing. The staff is incredibly kind and helpful. The rooftop area is an absolute sanctuary. The rooms are comfortable and have everything you could possibly need. I will come here over and over again :)

Nadelen:: Nothing!

Voordelen:: Todo el servico los empleados son muh amables y la comida esta muh buena

Voordelen:: Went with my extended family. Loved it!

Nadelen:: Pools are far from the beach and the hotel itself is far from the beach, there are no beachfront dining options or any room with a view.

Voordelen:: Everything, really

Nadelen:: Nothing

Voordelen:: Pool staff and bartenders were fantastic. All other staff were also top notch.

Nadelen:: Food was ok, room was warm, common areas were also warm

Voordelen:: Meals, not crowded,

Nadelen:: Price was too high for that what we had

Voordelen:: Great staff, beautiful grounds, excellent service

Voordelen:: Entertainment staff is very good!

Nadelen:: Their top of the line resort needs a high end coffee shop, like they have at the next door property.

Voordelen:: Staff, facilities and nightly activities were excellent.

Nadelen:: Better selection of included wines. The wine selection included with your stay is a very poor. Instead, Iberostar has a better wine selection for an unreasonable additional cost. I would prefer for Iberostar to provide a better product for their guests.

Voordelen:: The service and staff were awesome as well as the facility.

Nadelen:: The sudden hot/cold temperature of the shower.

Voordelen:: Every element of the property could not have been more perfect, but the staff stood out, they were genuinely friendly, gracious, and experts at their jobs. It was a treat spending time at this world-class resort!

Voordelen:: Quiet resort, nice pools, great service and awesome food.

Voordelen:: The smell of the place. Very clean and soothing. Can’t forget it.

Voordelen:: Great resort. I only wish the shuttles to the parks came more frequently as I had to wait over 30 minutes for one of the later night shuttles from Xplor Fuego back to hotel. Food, facilities and amenities were all amazing and the staff have been so helpful during my stay. Would love to go back again!

Nadelen:: Staff still learning and a bit slow . Somethings not finished yet but overall magnificent

Voordelen:: Everything but especially the staff, parks, and the beaches/swimming pools. The selection of food at the breakfast buffet is amazing. They have something for everyone. Gluten free, vegan, vegetarian, meat lover, and kid friendly.

Nadelen:: Nothing

Voordelen:: Het resort is ruim opgezet, aan strandbedjes geen tekort. (Bij de kidspool is het soms wel wat druk, met name in het weekend.) De bediening is over het algemeen super vriendelijk en behulpzaam. Het eten is gewoon uitstekend, of het nu de buffetten of de a la carte restaurants zijn, gewoon een dikke 10! De kamers zijn qua formaat prima en afgewerkt met mooie materialen. Je kunt wel zien dat er nagenoeg nergens op het resort op bespaard is. Van hangende bruggen tussen de gebouwen tot uit de rotsen gehakte glijbanen. Er is ongelofelijk veel aandacht aan de inrichting van het resort, complimenten. De combinatie met de naastliggende pretparken is ook een leuke afwisseling, hoewel wij in verband met een klein kindje er niet veel gebruik van hebben gemaakt. Maar het zit er allemaal gratis bij in!

Nadelen:: De kamers zijn erg gehorig, dit komt door de (overigens design technisch mooie) voordeur. Die kiert namelijk aan alle kanten en als iemand hem dicht doet lijkt er wel een bom af te gaan. Dit in combinatie met een gang voorzien van marmer en gestucte wanden maakt dat het geen geluiddichte kamers zijn. Vooral laat in de avond erg vervelend met luide terugkerende gasten. Overigens is de acoustiek ook in de grote restaurants In het hoofdgebouw erg slecht, met name de Mercado (het grootste buffetrestaurant) en het Chinese restaurant is ontzettend luidruchtig. Dit komt het “premium” gevoel niet bepaald ten goede. Bij het ontbijt werd het tijdens de spits soms wel erg druk, het personeel hield dan mijnsinziens een beetje krampachtig vast aan het protocol dat elke gast naar een tafeltje gebracht moet worden. Maar; fantastische vakantie gehad.

Voordelen:: Van begin tot einde hebben wij onze honeymoon hier op en top beleefd. Het personeel, de accommodatie, het eten, alles.... DIKKE aanrader als je 5* deluxe wilt hebben!

Nadelen:: Het enige dat we kunnen bedenken is namens mijn vrouw: ze hadden geen macha latte :)

Voordelen:: Geweldig hotel, super mooi ingericht, zeer vriendelijk personeel en fantastische faciliteiten. Het eten was overheerlijk en door het verblief heb je ook toegang tot hun parken inclusief gratis buffet.

Nadelen:: het enige wat tegen viel was het vertrek: we wilden veel langer blijven!

Voordelen:: All hotel facilities were surrounded by beautiful landscapes, wildlife, and scenery.

Nadelen:: Staff and management were surprisingly very unpleasant to interact with.

Voordelen:: Check in process was very smooth started inside the shuttle which took us from the airport so didn’t spent much time for check in process inside the Hotel. The key for the room and everything inside the hotel was like a bracelet worn all the time. The Hotel is almost all inclusive (exclusion few things which already mentioned in their description). All hotel staff were friendly and trying to help all the time. A lot of facilities were available inside the resort like tennis court, spa, gym, kids club.any tours to wonderful places included like xcaret parks, Chichen Itza tour. Plenty of restaurants available with variety of options available (some restaurants needs prior reservation). In general my stay was really amazing.

Nadelen:: Everything was good. The only recommendation to make the resort super excellent to add some “Halal” food for Muslim travellers. Saying that it might be difficult to find Halal meat and chicken in Mexico.

Voordelen:: Everything was perfect!

Voordelen:: Food, staff, pools

Nadelen:: Seaweed at the beach

Voordelen:: Property is gorgeous and super clean. Staff was great, very friendly and helpful. Sergio our Butler was great and completely met our expectations. The pool bartenders and staff made sure our drinks were good and plentiful.

Nadelen:: The beach but it’s not their fault.

Voordelen:: The staff and entire resort are all amazing. I would always choose this resort after having such an amazing stay with them.

Voordelen:: The hotel is huge, the pool bars, the 24 hour bar, the mall. The beach is so beautiful there.

Nadelen:: The elevator looks cheap. The food can be better honestly. Ypou have to pay for wifi ... that's ridiculous

Voordelen:: Beach with no algae Very quiet in spite room was close to theatre

Nadelen:: People putting towels on the sunchairs! No restaurant on seaside for breakfast and no terrace for dinner

Voordelen:: Food

Nadelen:: Staffs

Voordelen:: Everything was great: the facilities, the food, all personnel, the drinks, everything.

Nadelen:: Not a huge deal, but there were no towels to be had any day after 11am or so, and neither was the towel person that nice, either.

Voordelen:: Loved the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf,

Nadelen:: Staff had a neutral face most of the time. Lot of variety in food but lacked flavor, not providing kids life jacket,check out process

Voordelen:: The place is amazing, perfect for great family time

Nadelen:: Wifi is paid

Voordelen:: The breakfast was very good.

Nadelen:: No free Wi-Fi. Poor Wi-Fi.

Voordelen:: Excellent gym, plenty of activities, great pools. Good food. Extraordinary archeological sites in the area. Wonderful, patient and forgiving staff.

Nadelen:: Noisy. All inclusive sets a certain tone. Ideal if all you want to do is eat and drink.

Voordelen:: Hotel is amazing. Very much recommended. Staff and stay. Breakfast is great! If you have an auto rental even better because staff can recommend you places to visit near by. Second time staying. Also they release turtles they keep when are born.

Nadelen:: The problem of seaweed in the beaches! The cusine suppose to have an international standard

Voordelen:: The bed was very comfortable and there were so many amazing animals around!

Nadelen:: It’s a perfect resort. For me the only downside would be the mosquitos ... I would like to return in a different time of the year. (Avoid the raining/mosquito season!!!)

Voordelen:: It was amazing, beautiful hotel, very relaxing, service is excellent.All staff are so good, can't fault it, wish it was closer to go to.

Nadelen:: If I was being really picky, more specials on the menus.

Voordelen:: The staff, the pools, the beach. If you just want to sit on the beach all day and be waited on and don't really care about the room it might be for you.

Nadelen:: The rooms were uncomfortable and needed updating. Sea facing rooms balconies practically facing each other so no privacy and all seem to be right overlooking the bar/restaurant (view of the ocean in our room 26 almost totally obscured by the huge roof of the bar as well). Smoking allowed on the balcony and our neighbour was smoking cigars so it wasn't nice to sit outside. Food hugely expensive. Hotel needs a bit of TLC. Captive animals really upset me. They keep a peacock in a tiny cage and put a poor stressed looking parrot out each day for people to gawk at.

Voordelen:: Beautiful property and views that was very well kept and clean. It’s a boutique hotel so there aren’t a lot of rooms but there was a lot of staff and everyone remembered your name and always made sure you had everything that you needed. The food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas and quesadillas from Tia Dahlia. The lunch menu at Freddy’s was SO good but also could be very pricey as were the drinks. The spa was gorgeous and morning yoga with Blanca was wonderful, be sure to sign up beforehand though as she has only 7 spots in the jungle-views studio. Lovely pools, you could end up with one all to yourself and the staff walking around giving you a variety of complimentary small treats all day or if you wanted to order drinks and/or food there was always someone available to bring it to you.

Nadelen:: The original room we were given, although we paid for a Deluxe Ocean View room, was so small we were practically climbing over each other just to walk around the bed which dominated the small space(see first picture). The rooms are by no way cheap and we definitely didn’t feel like we got what we paid for. Luckily when we talked to hospitality we expressed how misled we felt with what we got and what was pictured on the website that they showed us 2 other rooms to choose from and we moved into one that looked almost identical to what was advertised on the website(second picture). We didn’t get the optional meal plan and likely we should’ve because you could easily spend more than the $150/pp per day cost for that plan on food and drinks here. Drinks were mostly $15-20 each unless you were drinking beer. If you’re looking for an all-inclusive non-stop party this is not the place. This hotel caters to customers that want to pay premium prices and have a private, quiet stay that has high quality food, even if it’s 2-3’s the price it should be. It’s a luxury experience but it’s in no way a deal for your money.

Voordelen:: Beautiful hotel and beautiful beach if there would be not the problem with the seagrass. The hotel makes everything in their power cleaning up daily this natural Desaster. It’s a pitty but the reality is different from what the hotel provides on pictures from the beach and the sea which I do not understand . I would communicate this subject transparent wit the customer. The kitchen / food is excellent but a bit to expensive. Same for wine and others .

Nadelen:: Food was excellent . The provided cooking classes are super nice

Voordelen:: The people are super friendly and honestly want to make your experience unique. The facilities are very nice, a bit old fashion so you need to like it (I do). The weekly program keeps you busy (yoga, tennis, cooking classes, theme dinners, trips). 24 hour service. Good food.

Nadelen:: I think prices are a bit excessive but I learned this is the case in all Riviera Maya so I am not criticizing the Hotel necessarily but the destination. The restaurant serves good food but 100 $ for a BBQ buffet dinner or a Mexican buffet dinner it is too much in my opinion. All prices have an additional 16% service and 16% tax. you feel like you are in the US! In Mexico City for ex. you pay 100$ in the best restaurant in town with Michelin stars. 240 $ for a 50 min massage (I pay less in Switzerland in the same type of hotel!) I think they could balance by offering more complementary things (more yoga / Pilates class over the day for example, or nonalcoholic cocktails by the pool). I had to organize the trip to Tulum myself because they could not find a guide for the Friday and they work with only 1 tour operator that charged double the price of what I paid. Overall it is a good hotel and I had a good time but I am not sure I would travel 14h from EU for it.

Voordelen:: Vriendelijk personeel.

Nadelen:: Keiharde muziek die om iedere dag van 10-19 uur aanstaat bij het zwembad en s avonds is er harde muziek bij het theater.

Voordelen:: The hotel itself was not bad. The Tapatio, Corners, and Rancho La Carte restaurants were good. I wish I would have gone to the Star Cafe sooner, the pastries were good. The pool was very clean. I liked the Star Camp for the kids. Majority of the bartenders, waiters, and housekeepers were very nice. On our daughter's birthday, the housekeeper made a cake shape out of our bath towels on the bed, left chocolate dipped strawberries, and a nice note; she loved that they made her this beautiful detail.

Nadelen:: The day of our arrival the rooms weren't ready until 6 pm. The food selections and taste at the buffets have some room for improvement. The food at the Beach restaurant was lacking taste. The animators need new material, the "pirri pa" and the Ciao Mickey Mouse" by the 3rd day it became annoying.

Voordelen:: The grounds were beautiful, really loved the pools, I was like a little kid in the wave pool & lazy river, yay! The Food was great, everyone was friendly & Helpful, we even got a upgrade. Very clean & spacious room. Im coming back, oh yea the coatis were so cute and friendly I loved them.

Nadelen:: I loved everything

Voordelen:: It’s beautiful, clean, and they continue to improve. Plus the food was outstanding!

Voordelen:: Everything, it’s HUGE!!!!

Nadelen:: That there wasn’t more to the shopping centre

Voordelen:: resort & property was extremely clean & beautifull. Suite was very nice. Staff very nice & helpful.

Nadelen:: Very confusing. Reservations were required even if restaurant empty. Buffet was good. Our biggest disappointment was the food in the restaurants! Very substandard. The french was the worst(we went straight to buffet). The next biggest disappointment was having only on choice in beer. My wife & I are not big drinkers but like a beer before dinner. She does not like XX! Also no diet or sugar free drinks. No guest guide in room. These mat seem like small things, but when spending over $500 per night, they are important enough to us to never use Iberostar again.

Voordelen:: Pool area was huge

Nadelen:: At check in staff was rude. Staff did not seem tentative.